8 Relations jobs in Australia

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
Our Guest Relations Officer takes the initiative and delivers a wide range of services to make sure that guests thoroughly enjoy their experience. Whether setting up the buffet, clearing tables, communicating with the kitchen, welcoming, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Officer makes transactions feel like part of the experience.
**What we ask of you:**
+ A genuinely warm & welcoming demeanour
+ Personable communication skills
+ Energising motivation - it's infectious - no job is too big or too small
+ A passion for the industry, a want to be the best in service
+ Food & Beverage experience
+ **New South Wales Responsible Service of Alcohol**
+ Australian Working Rights
+ Ensure uniform and personal appearance are clean and professional
+ Respond to special requests from guests with unique needs
+ Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality of proprietary information; protect company assets
+ Speak with others using clear and professional language; answer telephones using appropriate etiquette
+ Develop and maintain positive working relationships with others; support team to reach common goals
+ Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
+ Stand, sit, or walk for an extended period of time or for an entire work shift
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10-15kg without assistance. Perform other reasonable job duties as requested by Supervisors
**POSITION SUMMARY**
+ Completing the opening preparation and pack-down duties to ensure that the Executive Lounge is prepared for service
+ Warmly and graciously greet all guests upon arrival and bid guests farewell upon departure
+ Answer incoming phone calls to the Executive Lounge
+ Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items
+ Complete food and beverage requisition for the next day's delivery
+ Restock, refill and clear counters and tables at the end of every shift
+ Maintain a positive inter-departmental relationship through the hotel and with outside vendors
+ Abide by NSW Responsible Service of Alcohol when serving alcohol to guests
+ Serving each guest on a one-to-one basis with utmost courtesy
+ Inspecting and maintaining overall cleanliness and appearance of the Executive Lounge, including temperature, lighting, and music
+ Quickly clear dirty table settings and sanitize for the next seating
+ Communicate VIP arrivals to designated personnel for escort and delivery of amenities, deliver food & beverage amenities to guests' room daily as instructed
**Perks, Rewards, Motivations**
+ Team-spirited co-workers
+ Encouraging leadership
+ Discounted room rates on hotels worldwide
+ Discount on food and beverages at participating Marriott International hotels worldwide
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**About Hilton Melbourne Little Queen Street**
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
**About the role**
Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis. Your daily duties will include:
+ Assisting the Front Office Manager with the management and support of daily Front Office Operations
+ Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
+ Handle guest requests, inquiries and complaints promptly
+ Handle any management issues or emergencies that arise, record and resolve as necessary
+ Assisting with Maintenance and Housekeeping related concerns outside business hours
+ Assisting with Reservations quality checks and inventory management
+ Maximise sales revenues through up-selling and marketing programs within the department
+ Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
**What are we looking for?**
+ A minimum of 1 year experience in a leadership front office role in a similar sized hotel
+ Fluent in English and able to communicate professionally with guests and team members, both in person and over the telephone
+ Excellent leadership, inter-personal, training and development skills
+ A passion for delivering exceptional guest experiences
+ Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
+ Well-presented, organised and calm personality
+ High level of IT skills, including Excel and Word
**Hilton Employee Benefits**
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ 25% off Food & Beverage in the hotels.
+ Free dry cleaning for your uniform
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
+ Team Member Recognition Programs, including monthly celebrations and quarterly team events.
+ Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BKR8_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**AUTHENTICALLY YOU**
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
**CURATING ORIGINALITY TAKES TALENT**
W Sydney is now casting for charismatic and guest centric individuals to be our **Guest Relations Manager** for our Welcome Department. Reporting to the Executive Assistant Manager of Rooms, this integral role ensures guests have a positive and memorable experience by addressing their needs, resolving complaints, and personalizing their stay. This role will coordinate with other departments, promote services, gather feedback, and build guest loyalty to enhance overall satisfaction and encourage repeat visits. Key responsibilities will include, but are not limited to;
+ Ensure our team of Welcome Ambassadors maintain a strong and welcoming presence in the lobby and guest-facing areas, proactively engaging with guests to create meaningful connections
+ Ensure guests are welcome upon arrival, ensuring a seamless and personalized check-in experience
+ Curate and oversee the ambiance and guest experience in the lobby and the Living Room
+ Manage guest inquiries and requests before, during, and after their stay with promptness, professionalism, and discretion
+ Monitor guest satisfaction channels and collaborate with the Quality Manager to implement Guest Voice Action Plans that enhance Intent to Recommend, Elite Appreciation, and Staff Service scores
+ Support hotel activations, events, and brand moments that enhance guest engagement and reflect the property's luxury lifestyle positioning
**REQUIREMENTS**
+ Previous experience in Front Desk/Front Office/Guest Services leadership role, within a luxury hotel
+ Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management
+ Attention to detail and excellent oral & written communication skills
+ Commitment to delivering personalised, anticipatory, and emotionally engaging guest experiences
+ Ability to work on weekends/public holidays based on operational/business requirements
+ Works effectively with cross-functional teams to ensure seamless guest experiences and operational excellence
**BENEFITS**
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
+ 'Great Places to Work' certified
**MI RECOGNITION**
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
**MI CAREERS SOCIAL MEDIA ACCOUNTS**
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
**CTA TO LEARN MORE**
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
**DIVERSITY AND INCLUSION STATEMENT**
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Hungry, Humble, Honest, with Heart.
The Opportunity
We have an exciting career opportunity for a **Senior Employee Relations Partner** to join our Global Employee Relations team as a regional lead for Asia. In this key role on a people-focused ER team, you will apply your deep expertise in investigations, performance management, conflict resolution, and Employee Relations best practices - combined with data analytics and program management skills - to deliver high-quality ER support across a diverse, global workforce.
You'll collaborate closely with our talented People Business Partners, highly qualified Employment Counsel, Compliance, and business leaders to foster a positive and ethical workplace culture that reflects Nutanix core values and culture principles. This is a highly visible, people-focused role with significant impact on both the employee and leadership experience.
About the Team
The Global Employee Relations team is a passionate group of professionals dedicated to maintaining a positive and productive work environment across Nutanix's global footprint of ~7,800 employees. In the Asia Pacific & Japan (APJ) region, we support over 650 employees across 12 countries.
We work as a collaborative, connected team that values knowledge-sharing, continuous learning, and mutual support. You will report directly to the Senior Director & Global Head of Employee Relations, based in San Jose, California, and partner closely with colleagues worldwide to drive consistency, fairness, and impact in our ER practices.
Your Role
In this role, you will independently lead and/or support a wide range of ER initiatives across the Asia region, including:
+ **Investigations & Case Management**
+ Lead workplace investigations, including interviews, evidence review, findings, documentation, and remediation recommendations.
+ Partner with leaders, People Business Partners, Legal, and other stakeholders to resolve ER cases, including corrective actions and workplace accommodations.
+ Leverage expertise in trust-building, integrity, discretion to influence decisions and guide outcomes with fairness.
+ **Conflict Management & Advisory**
+ Apply strong conflict management skills to help employees and managers navigate complex situations.
+ Act as a trusted advisor who can diffuse tension, facilitate dialogue, and work toward constructive resolution.
+ Provide consultative guidance and strategic thought partnership on ER matters, application of Nutanix policies and core values, and promoting a positive employee experience across multiple countries in Asia.
+ **Data & Insights**
+ Serve as an ER data subject matter expert, optimizing ER tools, dashboards, and reporting.
+ Analyze ER trends and recommend data-driven process and program improvements.
+ **Programs & Enablement**
+ Design and deliver training, presentations, and workshops.
+ Support global and regional ER programs, such as implementation of case management systems, process enhancements, and compliance initiatives.
+ **Special Projects**
+ Lead or contribute to global ER initiatives and projects to enhance team effectiveness, scalability, and employee experience.
What You Will Bring
+ Bachelor's degree or local undergraduate equivalent required in a related field; advanced degree preferred.
+ 15+ years of either Employee Relations, Human Resources or Employment Law experience in high-tech or fast-paced industries, with extensive experience across Asia.
+ Strong knowledge of employment law practices and deep understanding of cross-cultural nuances across the Asia Pacific region including China, ASEAN, ANZ, Korea, Japan, and India.
+ Strong expertise in investigations, conflict resolution, corrective action, workplace accommodations, and labor law application.
+ Sound judgment and discretion, with a demonstrated passion for resolving conflict and fostering productive relationships at all levels of the organization, including the ability to instill a sense of fairness and empathy.
Work Arrangement
Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Remote work could be consider as well. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.
We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting

Queensland, Australia
**Job Family Group:**
Human Resources Jobs
**Worker Type:**
Regular (FTC) (Fixed Term)
**Posting Start Date:**
October 16, 2025
**Business unit:**
Human Resources
**Experience Level:**
Experienced Professionals
**Job Description:**
**What's the role?**
Shell is seeking a skilled and proactive **Employee & Industrial Relations Advisor** to join our team and help shape a positive, inclusive, and compliant workplace culture. In this role, you will be responsible for managing internal and external risks and ensuring alignment with local legislative requirements. You'll support legal entity boards, provide country-specific subject matter expertise in employee and industrial relations, and act as a trusted advisor to frontline leaders through coaching and guidance. Building strong relationships with internal employee representative bodies and translating global ER strategies into locally relevant plans will be key to your success.
You will lead proactive initiatives aimed at enhancing leadership quality and employee engagement, while also designing and implementing programs that promote a healthy work environment, including health and welfare initiatives. A strong focus on diversity and inclusion is essential, as you will drive efforts to build an inclusive workforce across the country. You'll also manage complex disciplinary and grievance cases and oversee local consultation processes.
**Your accountabilities:**
**Industrial Relations**
+ Manage internal and external ERIR risks
+ Represent Shell in legal proceedings, conciliations, and hearings.
+ Build and maintain relationships with key stakeholders.
+ Act as Shell's external representative on country-specific IR issues.
+ Develop and execute ERIR strategies with internal and external stakeholders.
+ Influence contracting IR strategies and assess co-employment risks.
+ Evaluate IR components in contractor tenders and manage employer relationships.
**HSSE, Compliance & Ethics**
+ Lead HR crisis management efforts in collaboration with key stakeholders.
+ Monitor organizational climate to anticipate and address grievances.
+ Conduct investigations into HR complaints and ethical concerns.
+ Ensure duty of care for employees and contractors.
+ Promote a safe and inclusive work environment, addressing psychosocial hazards.
**Capability & Community Building**
+ Maintain and share knowledge on country-specific ER/IR practices.
+ Collaborate with HR Expertise teams to stay current on labor standards and legislation.
This is an individual contributor role reporting to the Country ER/IR Manager, supporting a specific asset within a moderately complex ER/IR environment. You'll be responsible for a workforce of approximately 500 to 1,000 employees. If you're passionate about creating a fair, safe, and engaging workplace and have the expertise to navigate complex ER/IR landscapes, we invite you to apply and be part of Shell's journey toward a better working future.
**What you'll bring**
+ Proven experience in Employee and Industrial Relations within a medium-complexity ER/IR environment.
+ Strong stakeholder management and negotiation skills.
+ Ability to manage sensitive and high-impact ER/IR cases.
+ Deep understanding of local labor laws and regulatory frameworks.
+ Commitment to fostering a safe, inclusive, and engaging workplace.
-
This role is a 13-month fixed term position.
**DISCLAIMER:**
Aboriginal candidates are strongly encouraged to apply. At Shell we believe that every individual has something valuable to offer. We understand that the more diverse the workforce, the wider the variety of ideas we bring to the table. Shell values diversity and offers: flexible work schedules, work and family programs, health and wellness programs, employee networks and mentoring, plus great training and development. The successful candidate should be an Australian Citizen or Permanent Resident. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
**Set Up Your Job Alerts ( can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_

Queensland, Australia
**Job Family Group:**
Human Resources Jobs
**Worker Type:**
Regular (FTC) (Fixed Term)
**Posting Start Date:**
October 16, 2025
**Business unit:**
Human Resources
**Experience Level:**
Experienced Professionals
**Job Description:**
**What's the role?**
Shell is seeking a skilled and proactive **Employee & Industrial Relations Advisor** to join our team and help shape a positive, inclusive, and compliant workplace culture. In this role, you will be responsible for managing internal and external risks and ensuring alignment with local legislative requirements. You'll support legal entity boards, provide country-specific subject matter expertise in employee and industrial relations, and act as a trusted advisor to frontline leaders through coaching and guidance. Building strong relationships with internal employee representative bodies and translating global ER strategies into locally relevant plans will be key to your success.
You will lead proactive initiatives aimed at enhancing leadership quality and employee engagement, while also designing and implementing programs that promote a healthy work environment, including health and welfare initiatives. A strong focus on diversity and inclusion is essential, as you will drive efforts to build an inclusive workforce across the country. You'll also manage complex disciplinary and grievance cases and oversee local consultation processes.
**Your accountabilities:**
**Industrial Relations**
+ Manage internal and external ERIR risks
+ Represent Shell in legal proceedings, conciliations, and hearings.
+ Build and maintain relationships with key stakeholders.
+ Act as Shell's external representative on country-specific IR issues.
+ Develop and execute ERIR strategies with internal and external stakeholders.
+ Influence contracting IR strategies and assess co-employment risks.
+ Evaluate IR components in contractor tenders and manage employer relationships.
**HSSE, Compliance & Ethics**
+ Lead HR crisis management efforts in collaboration with key stakeholders.
+ Monitor organizational climate to anticipate and address grievances.
+ Conduct investigations into HR complaints and ethical concerns.
+ Ensure duty of care for employees and contractors.
+ Promote a safe and inclusive work environment, addressing psychosocial hazards.
**Capability & Community Building**
+ Maintain and share knowledge on country-specific ER/IR practices.
+ Collaborate with HR Expertise teams to stay current on labor standards and legislation.
This is an individual contributor role reporting to the Country ER/IR Manager, supporting a specific asset within a moderately complex ER/IR environment. You'll be responsible for a workforce of approximately 500 to 1,000 employees. If you're passionate about creating a fair, safe, and engaging workplace and have the expertise to navigate complex ER/IR landscapes, we invite you to apply and be part of Shell's journey toward a better working future.
**What you'll bring**
+ Proven experience in Employee and Industrial Relations within a medium-complexity ER/IR environment.
+ Strong stakeholder management and negotiation skills.
+ Ability to manage sensitive and high-impact ER/IR cases.
+ Deep understanding of local labor laws and regulatory frameworks.
+ Commitment to fostering a safe, inclusive, and engaging workplace.
-
This role is a 13-month fixed term position.
**DISCLAIMER:**
Aboriginal candidates are strongly encouraged to apply. At Shell we believe that every individual has something valuable to offer. We understand that the more diverse the workforce, the wider the variety of ideas we bring to the table. Shell values diversity and offers: flexible work schedules, work and family programs, health and wellness programs, employee networks and mentoring, plus great training and development. The successful candidate should be an Australian Citizen or Permanent Resident. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
**Set Up Your Job Alerts ( can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_

**About Us**
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The  **InterContinental Hayman Great Barrier Reef** will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
**About the role**
The Guest Relations Manager is responsible for leading Guest Relations at the Resort, delivering outstanding service and personalise experiences of each guest. This includes overseeing VIP and loyalty program guests, handling escalated guest concerns and ensuring smooth communication between departments to enhance the overall guest journey. This position requires strategic planning, a hands on approach to guest service and a proactive attitude in maintaining and exceeding guest satisfaction scores.
Position title: Guest Relations Manager
Salary range: $87,000 - $92,000 per annum, not inclusive of superannuation.
**Your day to day**
In this role, your day-to-day will involve leading the Guest Relations team to deliver outstanding, personalised service from check-in to check-out. You'll handle VIP guest communications and experiences, resolve any issues promptly, and collaborate with other departments to ensure seamless service. Daily tasks include mentoring team members, managing rosters, monitoring budgets, and identifying upselling opportunities. You'll also ensure compliance with safety standards, support community and sustainability initiatives, and stay informed about local offerings to provide tailored recommendations to guests.
**What we need from you**
The ideal candidate will bring exceptional communication and interpersonal skills, with the ability to build genuine connections with guests and colleagues. Experience in guest relations within a luxury hotel, strong leadership capabilities, and effective problem-solving are essential. Fluency in English, proficiency in hotel systems, and flexibility to work varied shifts will help ensure success, tertiary education (degree or diploma level) in Hotel Management or related field is highly desirable.
**What we offer**
World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses. IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & Perkbox platform with an extensive list of lifestyle and retail discounts redeemable across a multitude of businesses across the world. 
Please visit InterContinental Hayman Island's Careers Page for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.