48 Relationship Management jobs in Australia

**Our Mission**
At Industrial Scientific, we are committed to ending workplace deaths by 2050. We hire smart, motivated people and give them the tools and support to make a meaningful impact. Our Customer Success Relationship Managers are key to achieving this vision through proactive engagement with customers, ensuring safety, and expanding the use of our life-saving technologies.
**Role Overview**
The Customer Success Relationship Manager will be responsible for driving revenue growth by maintaining and expanding our subscription-based gas detection fleet management program-iNet®-across APAC. This includes nurturing long-term customer relationships, preventing iNet churn, identifying upsell opportunities, and providing strategic technical solutions that ensure safety and compliance in hazardous environments.
Core tasks include: preventing subscription cancellations, solving product issues related to application or quality, ensuring successful delivery and deployment of safety solutions, and supporting the commercial team to grow the business. Success is measured by KPIs such as churn rate, issue resolution time, deployment success rate, and revenue growth from upsells/expansions.
You'll act as a trusted advisor, blending technical expertise with sales acumen to connect customer needs to our cloud-connected, real-time safety solutions. Daily workflows involve a mix of virtual and in-person activities, such as technical diagnostics, installations, troubleshooting, training sessions, and performance follow-ups, all aimed at proactive issue resolution and business growth. If you have experience as a service engineer or on-site support specialist for hardware/equipment (e.g., gas detectors, sensors, or industrial systems), this is your opportunity to advance into a business-oriented role-leveraging your fieldwork skills to drive renewals, expansions, and customer success. This is a full-time position based on a 40-hour work week, with up to 50% travel for site visits and flexibility for remote work.
**Key Responsibilities**
**Customer Engagement and Growth:**
+ Prevent subscription cancellations by proactively monitoring customer satisfaction, addressing pain points early, and fostering loyalty through regular check-ins, value demonstrations, and personalized retention strategies-directly supporting churn prevention KPIs.
+ Identify and pursue upsell/cross-sell opportunities for devices, services, analytics tools, and enhancements, aligning with customer objectives to expand adoption and revenue, while collaborating with the commercial team to support business growth initiatives.
**Technical Support and Solutions:**
+ Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
+ Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of iNet systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
+ Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.
**Training and Enablement:**
+ Deliver training to customers, end-users, and channel partners on gas detection principles, software platforms, hardware usage, and iNet processes to promote successful adoption and best practices-conducting virtual sessions (e.g., webinars or online demos) or in-person workshops as part of daily/weekly routines, including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success.
**Partner and Internal Collaboration:**
+ Support channel partners (e.g., fulfillment centers and distributors) by reviewing performance, leading corrective/preventive actions, and ensuring operational standards for inventory, stock levels, and service quality-through regular virtual check-ins, joint troubleshooting sessions, and collaborative audits.
+ Collaborate with cross-functional teams (e.g., sales, product management, engineering, service, and product performance) to relay customer feedback, contribute to product roadmaps, defect tracking, and continuous improvements-participating in daily stand-ups, weekly meetings, or ad-hoc projects to align on issue resolutions, share insights from field diagnostics, and support commercial growth efforts.
+ Partner with sales for technical support during proposals, demonstrations, and post-installation guidance to facilitate business expansion, including co-developing solutions based on real-time customer data.
**Additional Duties:**
+ Manage assigned projects (e.g., process improvements like Kaizen) and adapt to other responsibilities as needed in a dynamic environment, such as documenting daily support interactions in tracking systems for trend analysis and reporting.
**Performance Metrics and KPIs:**
+ Achieve targets related to core tasks, including: low churn rates (e.g., subscription retention above 95%), timely resolution of application/quality issues, high engagement and customer satisfaction, and contributions to business growth (e.g., upsell revenue targets).
**Required Qualifications (Non-Negotiable):**
+ 3-5 years of experience in a customer-facing role such as service engineering, on-site support, sales engineering, or technical support for industrial instrumentation (e.g., mining, oil & gas, chemicals, or safety systems)-transferable skills from hardware/equipment backgrounds are highly valued, including hands-on experience with installations, commissioning, diagnostics, and issue resolution to support core tasks like deployment success and quality problem-solving.
+ Proven success in preventing churn, growing accounts through upsell/cross-sell, and delivering high customer satisfaction in quota-driven or fast-paced environments, with a track record of meeting KPIs like retention rates and revenue growth.
+ Strong technical aptitude in instrumentation, wireless technology, cloud-based solutions, or industrial safety systems, with advanced analytical/problem-solving skills for technical diagnostics (e.g., using diagnostic tools, software, and data analysis to identify and resolve issues efficiently, including application/quality-related problems).
+ Proficiency in providing virtual technical support (e.g., remote troubleshooting via video, email, or CRM tools) and in-person support (e.g., on-site repairs, installations, and verifications), with the ability to adapt methods based on customer needs and urgency to ensure successful deployments and issue resolutions.
+ Demonstrated ability to work collaboratively with cross-functional teams, including coordinating with sales, engineering, product, and service groups to drive resolutions, share insights, and contribute to team projects-requiring strong interpersonal skills for effective communication, alignment on core tasks like business growth support, and KPI achievement.
+ Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences (e.g., technicians to executives) and influence stakeholders.
+ Ability to work independently, prioritize workloads, and self-direct learning for new products/applications, while managing a mix of virtual and field-based tasks.
+ Willingness to travel up to 50% based on customer and business needs, with a valid driver's license.
+ Fluency in English (written and spoken) and comfort working remotely.
+ After onboarding: Thorough understanding of Industrial Scientific products, applications, services, bug/defect tracking, and iNet offerings (training provided).
+ Bachelor's degree in Engineering, Science, or a related technical field, or equivalent work experience.
**Preferred Qualifications:**
+ Experience with detectors, portable industry devices, handheld equipment, or wireless hardware.
+ Familiarity with after-sales service, project management, or partner training.
+ Demonstrated sales acumen in a technical context.
**Why Join Us?**
+ Be part of a purpose-driven organization saving lives every day.
+ Work in a dynamic and innovative environment with industry-leading technology.
+ Career development and internal mobility opportunities across the region.
+ Flexible work environment with autonomy and trust.
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Industrial Scientific**
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

**Our Mission**
At Industrial Scientific, we are committed to ending workplace deaths by 2050. We hire smart, motivated people and give them the tools and support to make a meaningful impact. Our Customer Success Relationship Managers are key to achieving this vision through proactive engagement with customers, ensuring safety, and expanding the use of our life-saving technologies.
**Role Overview**
The Customer Success Relationship Manager will be responsible for driving revenue growth by maintaining and expanding our subscription-based gas detection fleet management program-iNet®-across APAC. This includes nurturing long-term customer relationships, preventing iNet churn, identifying upsell opportunities, and providing strategic technical solutions that ensure safety and compliance in hazardous environments.
Core tasks include: preventing subscription cancellations, solving product issues related to application or quality, ensuring successful delivery and deployment of safety solutions, and supporting the commercial team to grow the business. Success is measured by KPIs such as churn rate, issue resolution time, deployment success rate, and revenue growth from upsells/expansions.
You'll act as a trusted advisor, blending technical expertise with sales acumen to connect customer needs to our cloud-connected, real-time safety solutions. Daily workflows involve a mix of virtual and in-person activities, such as technical diagnostics, installations, troubleshooting, training sessions, and performance follow-ups, all aimed at proactive issue resolution and business growth. If you have experience as a service engineer or on-site support specialist for hardware/equipment (e.g., gas detectors, sensors, or industrial systems), this is your opportunity to advance into a business-oriented role-leveraging your fieldwork skills to drive renewals, expansions, and customer success. This is a full-time position based on a 40-hour work week, with up to 50% travel for site visits and flexibility for remote work.
**Key Responsibilities**
**Customer Engagement and Growth:**
+ Prevent subscription cancellations by proactively monitoring customer satisfaction, addressing pain points early, and fostering loyalty through regular check-ins, value demonstrations, and personalized retention strategies-directly supporting churn prevention KPIs.
+ Identify and pursue upsell/cross-sell opportunities for devices, services, analytics tools, and enhancements, aligning with customer objectives to expand adoption and revenue, while collaborating with the commercial team to support business growth initiatives.
**Technical Support and Solutions:**
+ Solve product issues caused by application or quality factors through root cause analysis, diagnostics, and corrective actions-using tools like diagnostic software, remote monitoring, and on-site inspections to resolve problems efficiently, minimize downtime, and recommend improvements for long-term reliability.
+ Ensure successful delivery and deployment of safety solutions by leading installations, commissioning, and optimizations of iNet systems (e.g., docking stations, gas monitors, and cloud-based tools), including site visits for setup verification, data connectivity testing, and initial performance assessments to confirm compliance and functionality.
+ Offer data-driven consultations, helping customers interpret usage insights and recommend best practices for safety, compliance, and operational improvements-incorporating daily follow-ups on quality or performance issues, such as analyzing equipment logs, tracking defect trends, and implementing preventive measures.
**Training and Enablement:**
+ Deliver training to customers, end-users, and channel partners on gas detection principles, software platforms, hardware usage, and iNet processes to promote successful adoption and best practices-conducting virtual sessions (e.g., webinars or online demos) or in-person workshops as part of daily/weekly routines, including developing customized content and assessing post-training effectiveness to drive ongoing usage and support deployment success.
**Partner and Internal Collaboration:**
+ Support channel partners (e.g., fulfillment centers and distributors) by reviewing performance, leading corrective/preventive actions, and ensuring operational standards for inventory, stock levels, and service quality-through regular virtual check-ins, joint troubleshooting sessions, and collaborative audits.
+ Collaborate with cross-functional teams (e.g., sales, product management, engineering, service, and product performance) to relay customer feedback, contribute to product roadmaps, defect tracking, and continuous improvements-participating in daily stand-ups, weekly meetings, or ad-hoc projects to align on issue resolutions, share insights from field diagnostics, and support commercial growth efforts.
+ Partner with sales for technical support during proposals, demonstrations, and post-installation guidance to facilitate business expansion, including co-developing solutions based on real-time customer data.
**Additional Duties:**
+ Manage assigned projects (e.g., process improvements like Kaizen) and adapt to other responsibilities as needed in a dynamic environment, such as documenting daily support interactions in tracking systems for trend analysis and reporting.
**Performance Metrics and KPIs:**
+ Achieve targets related to core tasks, including: low churn rates (e.g., subscription retention above 95%), timely resolution of application/quality issues, high engagement and customer satisfaction, and contributions to business growth (e.g., upsell revenue targets).
**Required Qualifications (Non-Negotiable):**
+ 3-5 years of experience in a customer-facing role such as service engineering, on-site support, sales engineering, or technical support for industrial instrumentation (e.g., mining, oil & gas, chemicals, or safety systems)-transferable skills from hardware/equipment backgrounds are highly valued, including hands-on experience with installations, commissioning, diagnostics, and issue resolution to support core tasks like deployment success and quality problem-solving.
+ Proven success in preventing churn, growing accounts through upsell/cross-sell, and delivering high customer satisfaction in quota-driven or fast-paced environments, with a track record of meeting KPIs like retention rates and revenue growth.
+ Strong technical aptitude in instrumentation, wireless technology, cloud-based solutions, or industrial safety systems, with advanced analytical/problem-solving skills for technical diagnostics (e.g., using diagnostic tools, software, and data analysis to identify and resolve issues efficiently, including application/quality-related problems).
+ Proficiency in providing virtual technical support (e.g., remote troubleshooting via video, email, or CRM tools) and in-person support (e.g., on-site repairs, installations, and verifications), with the ability to adapt methods based on customer needs and urgency to ensure successful deployments and issue resolutions.
+ Demonstrated ability to work collaboratively with cross-functional teams, including coordinating with sales, engineering, product, and service groups to drive resolutions, share insights, and contribute to team projects-requiring strong interpersonal skills for effective communication, alignment on core tasks like business growth support, and KPI achievement.
+ Excellent verbal and written communication skills, with the ability to tailor messages to diverse audiences (e.g., technicians to executives) and influence stakeholders.
+ Ability to work independently, prioritize workloads, and self-direct learning for new products/applications, while managing a mix of virtual and field-based tasks.
+ Willingness to travel up to 50% based on customer and business needs, with a valid driver's license.
+ Fluency in English (written and spoken) and comfort working remotely.
+ After onboarding: Thorough understanding of Industrial Scientific products, applications, services, bug/defect tracking, and iNet offerings (training provided).
+ Bachelor's degree in Engineering, Science, or a related technical field, or equivalent work experience.
**Preferred Qualifications:**
+ Experience with detectors, portable industry devices, handheld equipment, or wireless hardware.
+ Familiarity with after-sales service, project management, or partner training.
+ Demonstrated sales acumen in a technical context.
**Why Join Us?**
+ Be part of a purpose-driven organization saving lives every day.
+ Work in a dynamic and innovative environment with industry-leading technology.
+ Career development and internal mobility opportunities across the region.
+ Flexible work environment with autonomy and trust.
**Fortive Corporation Overview**
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
**About Industrial Scientific**
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at
**Bonus or Equity**
This position is also eligible for bonus as part of the total compensation package.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

**Business Development Manager**
**About the Role:**
Pearson is looking for a dynamic sales professional with experience, passion and a proven talent for winning business. As **Business Development Manager (BDM)** you will focus on selling Pearson's innovative digital platforms, content and services within the Higher Education sector. This role is responsible for institutional sales and partnerships growth (B2B) and expanding our market share adoptions (B2BC) to drive D2C monetisation. Your efforts will identify new business opportunities and expand client partnerships within the Higher Education sector.
**Our team:** Higher Education - The Higher Education division provides quality courseware and innovative digital learning solutions that support learners and educators in the tertiary sector.
**As Business Development Manager (BDM), you'll be responsible for:**
**Sales & Business Development**
+ Drive growth and increase market share within the respective territory, focusing on Higher Education (HE) products and digital solutions.
+ Map out sales strategies for key accounts in alignment with key business priorities
+ Proactively identify and create revenue-generating opportunities, particularly in new customer segments.
+ Develop and execute sales strategies to drive market share and revenue growth in both institutional (B2B) and student-choice course level business (B2BC).
+ Promote and position Pearson as a market leader in Higher Education through strategic partnerships and engagement with diverse stakeholders.
+ Negotiate and close high-value contracts to achieve sales targets.
+ Deliver impactful sales presentations, and product demonstrations to promote Pearson products and services.
**Stakeholder Management**
+ Engage, maintain and build partnerships with key university stakeholders, such as academics, faculty staff, teaching and learning staff. procurement, finance and library, to understand needs, drive new business acquisition and revenue retention.
+ Build territory knowledge, ensuring alignment of Pearson products with academic programs and strategic outcomes.
+ Collaborate closely with Customer Success to ensure strategic alignment, and prioritisation, across activities that support customer retention, expansion and advocacy.
+ Collaborate internally with Sales Operations, Marketing and Product on key initiatives, campaigns, feedback and reporting requirements.
+ Represent Pearson at key University or industry events, reinforcing our role as a thought leader and trusted partner in Higher Education.(JF2)
**Strategic Planning & Market Intelligence**
+ Research and identify market opportunities within the Higher Education sector, to generate leads, and nurture prospects across the sales process.
+ Use strategic planning, to prioritise your opportunities, including strategies for direct field-based selling on campus, and cold calling.
+ Be abreast of product and service innovation using market insights, market feedback and self-driven initiatives.
+ Monitor opportunities, risks, and progress, ensuring alignment with leadership and business goals, and performance OKRs.
+ Maintain knowledge of industry trends, Higher Education market insights, and competition.
+ Manage and maintain customer and prospect data to ensure CRM has data integrity (Sales Force)
+ Update tracking and opportunity pipeline CRM data to ensure business reporting accuracy, and territory OKR visibility.
+ Act as a trusted advisor for Pearson, being an expert in our product portfolio, leading with digital and online learning technologies.
**Candidate Profile**
**To be successful in this role, you will ideally have:**
+ Bachelor's degree is required
+ 4+ years' experience in B2B sales or business development, with a demonstrable track record of driving sustained business growth
+ Drive, self-motivation, and proactivity. You love selling and winning business.
+ Excellent communication skills and consultative selling ability, with a flair for negotiation, and a strong closing record.
+ Commercial acumen and strategic skillset to engage across diverse customer segments.
+ Ability to think critically, prioritise tasks and manage time effectively.
+ Passion for higher education, lifelong learning and Pearson's mission.
+ Experience in the higher education or technology sectors is desired.
+ Proficient in Windows, MS Office, and experience leveraging CRM systems (Salesforce) to drive sales efficiency and effectiveness.
+ The role can be based in either **Sydney** or **Melbourne** only, managing a diverse territory encompassing Universities and higher education providers. Interstate or overseas travel may be required.
+ You will be required to be actively in the field 4 days per week
+ Drivers Licence and vehicle is required.
**Benefits:**
+ Bonus leave day, to invest in your learning as well as volunteer day to give back to the community
+ Flexible hybrid working
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** SALES
**Organization:** Higher Education
1176172
**Job:** Direct/Field Sales
**Job Family:** SALES
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 19819

**Business Development Manager**
**About the Role:**
Pearson is looking for a dynamic sales professional with experience, passion and a proven talent for winning business. As **Business Development Manager (BDM)** you will focus on selling Pearson's innovative digital platforms, content and services within the Higher Education sector. This role is responsible for institutional sales and partnerships growth (B2B) and expanding our market share adoptions (B2BC) to drive D2C monetisation. Your efforts will identify new business opportunities and expand client partnerships within the Higher Education sector.
**Our team:** Higher Education - The Higher Education division provides quality courseware and innovative digital learning solutions that support learners and educators in the tertiary sector.
**As Business Development Manager (BDM), you'll be responsible for:**
**Sales & Business Development**
+ Drive growth and increase market share within the respective territory, focusing on Higher Education (HE) products and digital solutions.
+ Map out sales strategies for key accounts in alignment with key business priorities
+ Proactively identify and create revenue-generating opportunities, particularly in new customer segments.
+ Develop and execute sales strategies to drive market share and revenue growth in both institutional (B2B) and student-choice course level business (B2BC).
+ Promote and position Pearson as a market leader in Higher Education through strategic partnerships and engagement with diverse stakeholders.
+ Negotiate and close high-value contracts to achieve sales targets.
+ Deliver impactful sales presentations, and product demonstrations to promote Pearson products and services.
**Stakeholder Management**
+ Engage, maintain and build partnerships with key university stakeholders, such as academics, faculty staff, teaching and learning staff. procurement, finance and library, to understand needs, drive new business acquisition and revenue retention.
+ Build territory knowledge, ensuring alignment of Pearson products with academic programs and strategic outcomes.
+ Collaborate closely with Customer Success to ensure strategic alignment, and prioritisation, across activities that support customer retention, expansion and advocacy.
+ Collaborate internally with Sales Operations, Marketing and Product on key initiatives, campaigns, feedback and reporting requirements.
+ Represent Pearson at key University or industry events, reinforcing our role as a thought leader and trusted partner in Higher Education.(JF2)
**Strategic Planning & Market Intelligence**
+ Research and identify market opportunities within the Higher Education sector, to generate leads, and nurture prospects across the sales process.
+ Use strategic planning, to prioritise your opportunities, including strategies for direct field-based selling on campus, and cold calling.
+ Be abreast of product and service innovation using market insights, market feedback and self-driven initiatives.
+ Monitor opportunities, risks, and progress, ensuring alignment with leadership and business goals, and performance OKRs.
+ Maintain knowledge of industry trends, Higher Education market insights, and competition.
+ Manage and maintain customer and prospect data to ensure CRM has data integrity (Sales Force)
+ Update tracking and opportunity pipeline CRM data to ensure business reporting accuracy, and territory OKR visibility.
+ Act as a trusted advisor for Pearson, being an expert in our product portfolio, leading with digital and online learning technologies.
**Candidate Profile**
**To be successful in this role, you will ideally have:**
+ Bachelor's degree is required
+ 4+ years' experience in B2B sales or business development, with a demonstrable track record of driving sustained business growth
+ Drive, self-motivation, and proactivity. You love selling and winning business.
+ Excellent communication skills and consultative selling ability, with a flair for negotiation, and a strong closing record.
+ Commercial acumen and strategic skillset to engage across diverse customer segments.
+ Ability to think critically, prioritise tasks and manage time effectively.
+ Passion for higher education, lifelong learning and Pearson's mission.
+ Experience in the higher education or technology sectors is desired.
+ Proficient in Windows, MS Office, and experience leveraging CRM systems (Salesforce) to drive sales efficiency and effectiveness.
+ The role can be based in either **Sydney** or **Melbourne** only, managing a diverse territory encompassing Universities and higher education providers. Interstate or overseas travel may be required.
+ You will be required to be actively in the field 4 days per week
+ Drivers Licence and vehicle is required.
**Benefits:**
+ Bonus leave day, to invest in your learning as well as volunteer day to give back to the community
+ Flexible hybrid working
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** SALES
**Organization:** Higher Education
1176172
**Job:** Direct/Field Sales
**Job Family:** SALES
**Organization:** Higher Education
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 19819

**Quote from Hiring Manager**
"This is a role for someone who wants to make a real impact-working with a great team, representing iconic brands, building deep customer partnerships, and contributing meaningfully to Brown-Forman's growth in Australia. If you're a proven leader with sharp commercial instincts, a passion for the liquor industry, and the drive to succeed-we want to hear from you.
**Meaningful Work From Day One**
As a Business Development Manager at Brown-Forman, you will lead a high-performing team of seven Business Development Executives (BDEs), driving commercial outcomes across a portfolio of iconic spirits and Ready-To-Drink (RTD) brands. This is a dynamic, field-based leadership role where you'll build capability, strengthen customer relationships, and deliver against both short-term sales goals and long-term strategic business objectives.
**What You Can Expect**
+ Lead the BDE team to deliver Stripped Net Sales (SNS) targets and grow on-premise share through new contracts and strong P&L outcomes.
+ Coach and mentor your team to uphold best-in-class execution standards, including maintaining monthly call rates, sales call process, negotiation support, and Short-Term Incentive (STI) achievement.
+ Delivering impactful Quarterly Sales Briefing and Planning sessions at branch/state level.
+ Build and maintain strategic partnerships with key Retail and On-Premises customers.
+ Support BDEs in crafting compelling, insight-led proposals that align customer needs with brand strategies.
+ Drive commercially sound negotiations using deep market knowledge and strong customer insights.
+ Collaborate cross-functionally with Marketing, Category, and Finance teams to bring customer-specific programs to life.
+ Champion Brown-Forman's sales process in every customer interaction, coaching others to do the same.
+ Deliver on any assigned projects to assist in delivering continuous improvement outcome
+ Serve as a trusted leader, coaching and influencing both internal and external stakeholders to deliver best-in-class outcomes
**What You Bring to the Table**
+ Proven experience leading, coaching, and developing high-performing field sales teams in the liquor or FMCG sector.
+ A people-first leadership approach that inspires, empowers, and holds teams accountable to deliver outstanding results.
+ Strong coaching mindset with the ability to uplift capability across execution, customer engagement, and commercial acumen.
+ Skilled at creating a culture of trust, feedback, and continuous improvement-balancing challenge with support.
+ Excellent interpersonal and communication skills, with a proven ability to influence, motivate, and lead through change.
+ Familiarity with tools and processes that support team performance, such as CRM systems, performance metrics, and field coaching plans.
+ A passion for growing others and shaping the next generation of sales leaders.
+ Deep understanding of the Australian liquor landscape, including market, channel, and shopper dynamics.
+ High personal accountability, a solution-focused mindset, and a consistent drive to deliver results.
+ Knowledge of the spirit industry is highly desirable and will be seen as a strong advantage.
**Who We Are**
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
**What We Offer**
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
#jackdaniels
#LI
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Europe, Africa, APAC Division
Function: Sales
City:
Melbourne
State: Victoria
Country: AUS
Req ID: JR-0009114

Why work at Smurfit Westrock?
This is an exciting time to be a member of the Commercial team at Smurfit Westrock. We have a strong foundation of talented, motivated people providing our customers with high quality paper and packaging solutions, enabling them to provide environmentally friendly sustainable products to their customers. Working together with your dedicated customer support and operational teams, we have a tremendous opportunity to define our company culture here in Australia, grow our business and provide long-term opportunities for our employees. Based in beautiful North Richmond NSW, you will also have the flexibility to work from your home office with the following accountabilities.
Summary
The primary function of this role is to act as the customer liaison for Smurfit Westrock, ensuring we service, build and maintain strong customer relationships and a solid profile in the industry. The role is also responsible for identifying and generating new business opportunities within existing accounts to ensure profitability and sales growth targets are met.
The role is responsible for:
- Develop strategic plans to identify and drive activity in line with targets and outcome expectations
- Develop and maintain relationships with existing customers and establishing business relationships with potential customers
- Identifying opportunities within existing and new accounts by promoting Smurfit Westrocku2019s vertically integrated product and service offering to ensure top line revenue growth
- Deliver value to the customer through a structured review process to ensure performance is measured and reported and align on improvement priorities to grow the partnership
- Provide customers with value-added solutions / products to enhance the current sale (up-selling) and overall account profitability
- Providing accurate customer forecasts volumes, with responsibility for forecasting performance KPIu2019s
- Proactively secure contracted business ahead of competitive tenders, and/or should uncontacted business go to market, lead and manage the process of securing at acceptable business terms
The Person:
- 5+ yearsu2019 Key Account Management experience in a similar or related industry
- Proven experience in building top line sales growth through solid account management, upselling within existing accounts and identifying new business opportunities
- Strong written and presentation skills
- Solid commercial acumen with excellent negotiating and influencing skills
- Ability to work collaboratively through sound interpersonal skills, both internally and externally
If this exciting opportunity sounds like you, please apply now.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**About Us:**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Location:**
This remote role is based in NSW, Australia
**What You'll do:**
The position of Business Development Manager is responsible for developing and managing relationships with new and existing high-level customers within both academia (clinicians, professors, etc.) and industry (pharma). The position focuses on achieving short and long-term sales objectives by identifying customer needs and providing solutions to create a long-term partnership between the customer and company. The role portfolio covers NSW, QLD, and ACT.
Experience and understanding of human diseases through proteomics, one who can communicate with customers at a well-informed and professional level offering them solutions to try and address their clinical questions related to understanding real-time biology, stratifying patients, and developing drugs will be key for the successful incumbent.
**Responsibilities:**
+ Understand the major drivers and limitations of the market in the relevant territory
+ Proactively identify and pursue new business opportunities within the biotech industry
+ Develop and maintain KOL relationships for which a strong scientific background is needed
+ Map key accounts
+ Manage existing and new biomarker discovery projects within accounts
+ Provide technical presentations to potential clients interested in protein biomarker discovery
+ Provide study design guidance in collaboration with Field Application Scientist team to ensure client satisfaction
+ Bring creative solutions to clients and be able to understand the value drivers within their organizations
+ Maintain updated customer and opportunity information in Salesforce
+ Maintain knowledge of competitive products and technologies
+ Provide exceptional customer service and support to ensure customer satisfaction
+ Successfully manage and grow a portfolio of key accounts
+ Conduct market research to determine customer needs and preferences
+ Prepare and deliver sales presentations to prospective customers
+ Foster and nurture strong relationships with a diverse range of customers
+ Collaborate with cross-functional teams to ensure flawless execution of sales strategies and initiatives
+ Monitor and analyze sales data to identify trends and opportunities for growth
+ Strictly adhere to company policies and procedures in all sales activities
**Keys to Success:**
**Education:**
+ Bachelor's/Master's degree in Science a relevant field or equivalent experience
**Skills and Experience:**
+ 5-10 years relevant sales industry experience
+ Proven track record of success in sales, preferably in the biotech industry
+ Excellent communication and interpersonal skills
+ Strong negotiation and persuasion abilities
+ Highly organized with exceptional attention to detail
+ Ability to work independently and as part of a team
+ Proficient in using CRM software and other sales tools
+ Ambitious and self-motivated with a passion for achieving sales targets
+ Open to learn from more experienced members of the team
+ Willing to teach members of team and share relevant experiences
+ **Technical experience with proteomics or biomarker advantageous**
**Benefits:**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Quote from Hiring Manager**
As a Business Development Executive at Brown-Forman, you will play a key role in expanding our brand presence across key customer segments. You will focus on building and nurturing strategic partnerships, identifying new business opportunities, and executing strategies that help grow our premium brands in local markets. Your ability to engage with customers, understand emerging trends, and develop innovative business plans will directly contribute to the growth of our business.
**Meaningful Work From Day One**
As a Business Development Executive at Brown-Forman, you will be responsible for developing and executing business strategies to expand our brand's reach within both On Premise and Off Premise channels. You'll work closely with internal teams and customers to understand market needs and drive new opportunities that will enhance Brown-Forman's position in the marketplace. This role will have you at the forefront of developing and executing plans to bring our brands to life and grow our presence in key venues.
**What You Can Expect**
+ **Business Growth & Expansion** : Identify and pursue new business opportunities, building relationships with distributors, retailers, and On Premise customers. Implement strategies to increase brand presence and revenue across key markets.
+ **Customer Relationship Management** : Cultivate and manage relationships with key customers, ensuring their engagement with Brown-Forman's brands. Provide innovative solutions that meet customer needs and align with our business objectives.
+ **Strategic Sales Execution** : Present creative, commercial strategies to customers, with a focus on driving profitable growth and enhancing brand awareness.
+ **Market Intelligence & Insights** : Gather market intelligence to inform business development strategies. Conduct regular performance analysis, utilizing insights to refine plans and ensure success.
+ **Cross-functional Collaboration** : Collaborate with internal teams in marketing, sales, and product development to ensure business strategies are aligned and executed seamlessly across all customer touchpoints.
**What You Bring to the Table**
+ A minimum of 3-5 years of experience in sales, account management, or business development, preferably within the On Premise channel or the beverage alcohol industry.
+ Strong ability to build and maintain relationships with key customers and partners.
+ Proven experience in identifying new business opportunities, developing territory plans, and executing sales strategies.
+ Commercial mindset with the ability to understand P&L management, budget allocation, and revenue optimization.
+ Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels.
+ A proactive and self-motivated approach to achieving business goals.
+ Willingness to travel as required (up to 30%).
**What Makes You Unique**
+ Experience in working with both global and local brands, with the ability to tailor business strategies to suit different market dynamics.
+ Passion for the premium spirits industry and keen knowledge of emerging market trends and consumer behaviors.
+ Innovative mindset, capable of identifying new growth opportunities and addressing challenges in a competitive marketplace.
**Who We Are**
We believe great people build great brands. At Brown-Forman, we know that working with talented and driven individuals is the key to our success. Joining Brown-Forman means becoming part of a diverse and inclusive environment where your ideas are valued and you can grow both personally and professionally. Our collaborative culture encourages you to take bold actions, solve problems, and make an impact on the future of our brands.
**What We Offer**
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
#anzpi
#LI
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Europe, Africa, APAC Division
Function: Sales
City:
Darwin
State: Northern Territory
Country: AUS
Req ID: JR-0008743

About our Team
At LexisNexis, we're more than a legal and professional services company - we're a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we're using cutting-edge technology, including AI, to power real change in the legal and compliance industries.Here in the Regulatory Compliance team, we've built a culture that works hard, celebrates wins, and genuinely enjoys the ride. Think high-energy team collaboration, a healthy dose of fun, and big rewards for those who bring the hustle.
About the Role
This is not your average BDM gig. We're looking for a driven self-starter with a hunter mindset who lives for the thrill of new business. You'll lead the charge in expanding our reach in the compliance sector, connecting with decision-makers, and delivering smart, tailored solutions that make a difference.If you're a confident communicator who thrives on activity and can turn conversations into opportunities - we want to meet you.
Reporting to the BDM Team Lead, this is a permanent full-time role to be based either Melbourne, Brisbane or Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
+ Driving new business and uncovering new opportunities
+ Building authentic, value-based relationships with clients
+ Using our sales methodology to guide the full sales cycle
+ Collaborating closely with a high-performing, supportive team
+ Leading client meetings, demos, and solution presentations
+ Negotiating deals and getting creative with proposals
+ Contributing ideas, energy, and momentum to a fast-moving sales team
Requirements
+ 3+ years of B2B sales experience with a background in Business, Finance, tech sales or a related field
+ Proven experience smashing BDM targets, ideally in the compliance or legal tech space
+ A strong track record managing full sales cycles end to end
+ Top-tier presentation and communication skills
+ Confidence engaging with C-level stakeholders in a consultative manner
+ Solid CRM skills (Salesforce knowledge = bonus points)
Work in a way that works for youWe promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Base + uncapped commissions (yes, really)
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Volunteer leave and wellness initiatives
+ Birthday leave
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the BusinessLexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
are looking to fill this role as soon as possible - apply now to be considered.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.