44 Retail Associate jobs in Australia

Position : Retail Sales Assistant at National Floors

Company Overview:

Established in 2015, National Floors has swiftly emerged as one of Australia's fastest-growing flooring shops. With multiple branches spread across the nation, we have had the privilege to serve over 10,000 delighted customers, upholding our vision to be the top choice for all Australians seeking innovative flooring solutions. Join our team and be a part of a legacy that combines accessibility, trustworthiness, affordability, reliability, ambition, and friendliness.

Role Summary:

As a Retail Sales Assistant, you will represent the face and ethos of National Floors, guaranteeing an exceptional shopping experience for our customers at our retail outlets. This role demands not just knowledge of our products but also a commitment to outstanding customer service and a keen sales instinct.

Primary Responsibilities:

Engage with potential customers through various channels such as phone calls, emails, or scheduled face-to-face interactions to inform them about our offerings.

Welcome customers into the store, assisting them in navigating through our product range and discovering the perfect flooring product for their needs.

Offer expert insights on our diverse range of flooring products, explaining their features, benefits, and care instructions.

Use persuasive skills to close sales opportunities and recommend additional relevant products or services.

Efficiently process sales transactions ensuring accuracy at every step.

Collaborate closely with the Organizer and Operations Support team to guarantee seamless operations and heightened customer satisfaction.

Address any customer queries and concerns with professionalism and a solutions-driven mindset.

Stay updated by actively participating in team meetings and training programs.

Why National Floors?

By joining National Floors, you're not merely taking up a job; you're embracing a mission. Every team member plays a pivotal role in our goal of enhancing Australian homes with premium flooring solutions. Set within a culture rooted in core values and excellence, we promise growth, impact, and an environment where you can truly make a difference. Perks include competitive compensation, opportunities for professional development, and being part of a dynamic team that’s setting new benchmarks in the industry.

Apply Today!

If our mission resonates with your aspirations, we’d love to hear from you. Send your resume to with the subject 'Application for Retail Sales Assistant.' Alternatively, you can text Sam at with the same subject line to express your interest.

Together, let's redefine flooring excellence in Australia.

Desired Candidate Profile:

Exceptional interpersonal and communication skills.

Previous sales experience, particularly in relationship-building, deal finalization, and persuasive communication.

Prior experience in retail sales or another customer-facing role would be a distinct advantage.

Adequate industry knowledge is crucial. Candidates without this will be provided with a detailed training program which may involve 1-3 weeks of unpaid hours, depending on the individual's learning curve.

Strong team player with an ability to work seamlessly across various departments.

Excellent time-management and multitasking capabilities.

An adaptable, proactive, and self-motivated individual with the zest to shoulder responsibilities and drive results.

Demonstrated resilience in challenging situations, possessing a relentless pursuit of excellence.

A commitment to punctuality and reliability; understanding that consistent attendance contributes to the team's success.

Quickly and accurately calculate profit margins and work on floor plans for customers, providing prompt and reliable information.

Quickly calculate margins to understand actual costs and confidently negotiate pricing with customers.

Accurately calculate floor plans to determine the total installation area, enabling accurate quotes for customers.

Compensation:

Trustworthy & Transparent Compensation: Competitive Base Salary: We offer a base salary of $80k, which surpasses industry standards for a similar role.

High Commission: Earn 10% commission on the profit you generate. On average, this translates to an additional $0k. With clear KPIs defined at the outset of your role, exceeding them can yield up to 60k in commission. There's no maximum cap – the sky's the limit!k. With clear KPIs defined at the outset of your role, exceeding them can yield up to $6 k in commission. There's no maximum cap – the sky's the lim in commission. There's no maximum cap – the sky's the limit!it!

Annual Raises: Guaranteed annual performance reviews with potential salary and commission increases based on the KPIs set during your onboarding.

Transparent Communication: Benefit from monthly one-on-one meetings to discuss performance, expectations, and potential compensations, supported by our performance management tools.

Equal Pay: We're committed to fairness. All employees receive equal pay for equal work, irrespective of gender, age, ethnicity, etc.

Benefits:

Generous PTO: Accrue up to 13 days of PTO per year, with a roll-over policy for unused PTO.

Accessible Learning Opportunities: Access to industry conferences, workshops, and courses. We provide daily training sessions and allocate an annual individual budget for professional development.

Retirement Benefits: Our competitive retirement plan includes a company match to secure your future.

Career:

Clear Career Path: See your potential growth mapped out, from salesperson to store manager and beyond, through our visual career progression chart.

Professional Growth & Accountability: Recognition: We commemorate milestones and achievements through awards or recognition ceremonies. Regular feedback sessions, using our feedback platform, help you identify areas of improvement and growth while fostering a culture of accountability.

Work Environment:

Supportive Team: Experience a collaborative environment, reinforced with periodic team-building exercises and workshops.

Challenging Roles: Embark on opportunities to meet ambitious sales targets and engage with a high volume of customers.

Job Autonomy: While we trust you with decision-making freedom, our alignment tools ensure everyone remains on the same page concerning company objectives.

Clear Expectations: We set transparent guidelines for sales targets and uphold the highest customer service standards.

Dynamic Work Environment: Emphasize the varied nature of the job, including interaction with diverse customers, occasional physical tasks, and the independence of managing the store during certain hours.

Culture:

Customer-Centric Culture: Join a team that's proud to have enhanced countless homes with quality flooring solutions. As we place our customers at the core of everything we do, your role would be pivotal in making our vision a reality. Check our reviews on Google to witness our impact.

Value-Based Operations: We're rooted in core values, like integrity, excellence, and teamwork.

Open Communication: We cherish your ideas and feedback. Engage in our regular town-hall meetings or share through our open-door policy and suggestion platforms.

Work-Life Balance: We recognize the significance of personal time, ensuring you maintain a healthy balance between work and leisure.

Thriving Amidst Growth: Being a part of National Floors gives you the exciting opportunity to thrive amidst one of Australia's fastest-growing flooring shops. While we do face challenges due to our rapid growth, the experience and learning gained are unparalleled.

Job Description – Customer Service Associate

We are looking for a friendly, reliable, and customer-focused individual to join our team as a Customer Service Associate . In this role, you will be the first point of contact for customers, helping to answer their questions, resolve issues, and ensure a positive experience.

This is a great opportunity for someone who enjoys helping others, is a strong communicator, and wants to grow their career in a supportive team environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about products or services
• Handle customer complaints with patience and professionalism
• Process orders, forms, and requests efficiently
• Follow up to ensure customer satisfaction
• Work closely with other departments to resolve customer concerns

What We Are Looking For:

• Strong communication and listening skills
• A positive attitude and willingness to help others
• Basic computer skills and ability to learn new systems quickly
• Ability to multitask and stay calm under pressure
• Previous experience in customer service is a bonus but not required

Why Join Us:

• Supportive and friendly team
• Training provided for the right candidate
• Opportunity for career growth
• Flexible working options (remote or office-based depending on location)

If you enjoy solving problems, talking to people, and want to be part of a growing company, we encourage you to apply today.

Customer Service Assistant – Role Description

A Customer Service Assistant plays a vital role in supporting the daily operations of a business by providing excellent service to customers and ensuring their needs are met efficiently and professionally. This role involves interacting with customers through various channels, including in-person, phone, and email, while handling inquiries, complaints, and requests with a positive and solution-focused attitude.

As a Customer Service Assistant, you will help plan and organize customer interactions, take the lead in resolving common issues, and manage tasks effectively to ensure a smooth customer experience. The role requires strong communication skills, a proactive mindset, and the ability to stay calm under pressure. You will be responsible for maintaining accurate records, following up on customer concerns, and working closely with team members and supervisors to improve service quality.

Although no prior experience is necessary, full training will be provided to help you develop the skills and confidence needed for success. This position is ideal for individuals who are eager to learn and grow within a team environment and who enjoy helping others.

Requirements

• No previous experience necessary; full training will be provided
• Excellent verbal and written communication skills
• Strong problem-solving abilities and a customer-oriented mindset
• Ability to multitask and perform well under pressure
• Flexible availability, including evenings and weekends
• Willingness to learn and grow in a team environment

This is a great opportunity for someone looking to build a career in customer service and gain valuable experience in a supportive and fast-paced setting. Your contributions will make a real impact on customer satisfaction and the overall success of the team.

Customer Service / Charity & Voluntary

Join Our Team as a Customer Service Assistant!

Are you passionate about helping people and delivering exceptional service? We’re looking for a dedicated Customer Service Assistant to join our friendly and supportive team in Australia.

In this role, you’ll be the first point of contact for clients and donors, ensuring every interaction is positive, professional, and meaningful. You’ll assist with inquiries, provide accurate information, and help maintain smooth daily operations within our organization.

Key Responsibilities:

• Respond promptly to customer and donor inquiries via phone, email, or chat.
• Provide accurate information about our services and initiatives.
• Handle client feedback with professionalism and empathy.
• Support administrative and coordination tasks as required.
• Work collaboratively with team members to ensure excellent service delivery.

Requirements:

• Strong communication and interpersonal skills.
• Excellent attention to detail and problem-solving abilities.
• Ability to multitask and priorities effectively in a fast-paced environment.
• Basic computer literacy (Microsoft Office, CRM systems).
• Previous experience in customer service, sales, or administration is an advantage.

What We Offer:
Supportive and inclusive team environment.
Flexible work options (remote or hybrid available).
Opportunities for growth and professional development.
Meaningful work that contributes to a positive social impact.

If you’re enthusiastic, motivated, and eager to make a difference — we’d love to hear from you!

Job Title: Customer Service & Helpdesk Representative

Job Overview:
We are looking for a motivated and enthusiastic individual to join our dynamic team as a Customer Service & Helpdesk Representative. In this role, you will be the first point of contact for our customers, helping to provide top-notch service, resolve inquiries efficiently, and ensure a seamless customer experience. If you are a problem-solver who enjoys helping people, we would love to hear from you.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner
• Provide accurate information regarding products, services, orders, and policies
• Troubleshoot customer issues and provide practical solutions
• Escalate complex issues to the relevant department when necessary
• Maintain detailed and accurate records of customer interactions
• Follow up on customer interactions to ensure satisfaction
• Meet or exceed individual and team performance targets
• Continuously improve service quality by identifying customer needs and suggesting improvements
• Stay updated on product knowledge and system changes through regular training

Key Skills and Qualities:

• Strong communication skills, both verbal and written
• Excellent problem-solving and critical thinking abilities
• Patience and empathy when dealing with customer concerns
• Ability to multitask and prioritize in a fast-paced environment
• Strong attention to detail and accuracy
• Positive attitude and a team-player mindset
• Willingness to learn and adapt to new technologies

Preferred Experience and Education:

• Previous experience in customer service, helpdesk support, or a related field is preferred
• Basic computer literacy and familiarity with CRM or helpdesk software
• High school diploma or equivalent (a degree is a plus)
• Multilingual skills are an advantage but not required

Why Join Us?

• Be part of a supportive, friendly, and inclusive work environment
• Ongoing training and development opportunities
• Clear path for growth and career advancement
• Competitive salary and performance-based incentives
• Make a real difference in the customer journey

If you are passionate about delivering exceptional service and want to grow within a company that values your contributions, apply now and take the first step towards an exciting new career!