50 Sales Engineer jobs in Australia
Sales Engineer
Posted 10 days ago
Job Viewed
Job Description
**MTA** , part of **Trane Technologies** group, is a manufacturer of equipment for process cooling, industrial refrigeration and compressed air treatment. With its network of official representatives, it has presence in over 80 countries throughout the world.
As part of our company's development, we are looking for a **Sales Engineer** in **Perth** , responsible for the introduction and deployment of the process/unitary business in Australia.
Reporting to Australia's National Sales Manager - Process and Industrial Products, you will be responsible for developing strong customer relationships, maximizing account share, and ensuring customer retention.
**Key Responsibilities:**
+ Achieve order, sales, and revenue targets as per the regional sales budget.
+ Meet productivity KPIs, maintain prospect and quotation lists, adhere to company sales policies, ensure credit applications are completed, and submit required reports on time
+ Actively promote and educate customers on MTA products, solutions, and industry best practices while collaborating with decision-makers to achieve MTA/Industrial Cooling Solutions specifications.
+ Ensure effective coverage of the assigned territory.
+ Maintain strong relationships with customers.
+ Collaborate with internal support, sales operations, finance, supply chain staff, and the sales development team to achieve sales and business development objectives and explore cross-territory opportunities.
+ Contribute to sales meetings.
+ Organize and assist with commercial activities (e.g., fairs, factory visits).
**Your Profile:**
+ Minimum 3 years of sales experience, preferably in a similar industry.
+ Strong product and market knowledge, understanding of sales concepts and techniques, and commercial insight
+ Customer-oriented with excellent relationship-building skills and experience with consultants, contractors, and end users
+ Degree/technical qualification in mechanical or electrical engineering preferred.
+ Knowledge of water chillers and chiller-based systems is a plus.
+ Valid driver's license.
+ Accurate, punctual, driven, cost-conscious, studious, and able to set priorities and work well in a team.
**Learn More About Us:**
+ Visit our website: MTA website: offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Sales Engineer
Posted 3 days ago
Job Viewed
Job Description
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
We're looking for an experienced Sales Engineer to join our Australia and New Zealand Sales Engineering team. Reporting to the Senior Manager, Sales Engineering, you'll be responsible for:
+ Showcasing Zscaler platform to potential customers
+ Presenting demos, collecting technical requirements, creating evaluation test plans and overseeing the evaluation process
+ Providing technical expertise and advice to enterprise customers
+ Taking total ownership of the technical sale and processes
**What We're Looking for (Minimum Qualifications)**
+ BSCs or equivalent with extensive experience as an SE or systems integrator
+ 4+ years of experience in Pre-Sales roles, with at least some experience in selling security / networking solutions in direct sales or high-touch sales environments
+ HTTP and web related technologies
**What Will Make You Stand Out (Preferred Qualifications)**
+ Experience working with routing and switching products, including troubleshooting
+ Understanding of SaaS based technologies and network security technologies
+ Hands-on experience with systems installation, configuration and administration of macOS, UNIX/Linux and Windows-based systems
#LI-Hybrid
#LI-NL1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Modernisation Sales Engineer
Posted 12 days ago
Job Viewed
Job Description
If you're ready to make a meaningful impact and grow your career in a collaborative, future-focused environment-we want to hear from you!
**In this position, you will:**
+ Build trusted relationships with customers across Western and South Australia in the Oil & Gas, Mining, Chemical, and other industries.
+ Promote Emerson's Process Systems and Solutions (PSS)-including Control & Safety Systems and Industrial Software-to modernize operations and expand our DeltaV systems.
+ Engage with EPCs, OEMs, and business partners through face-to-face meetings, virtual interactions, and strategic collaboration.
+ Develop and execute sales strategies to grow our install base and win new business.
+ Lead product demonstrations, roadshows, and marketing events that showcase Emerson's innovation.
+ Provide expert technical support and pricing guidance to customers and partners.
+ Stay ahead of industry trends through market analysis and competitive research
**Who you are:**
You're a strategic thinker and relationship builder who thrives in dynamic environments. You turn challenges into opportunities with resilience and creativity, build strong networks across teams, customers, and partners, and inspire collaboration and trust to drive long-term success. Even when the path forward isn't clear, you stay focused on results and lead with confidence.
**For this position, you must have:**
+ A degree in Engineering or a related discipline.
+ Proven sales experience in process automation.
+ Hands-on knowledge of Basic Process Control Systems, Safety Instrumented Systems, and Programmable Logic Controller
+ Familiarity with sales budgeting, forecasting, and financial reporting.
+ Valid work visa
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Modernisation Sales Engineer
Posted 12 days ago
Job Viewed
Job Description
If you're ready to make a meaningful impact and grow your career in a collaborative, future-focused environment-we want to hear from you!
**In this position, you will:**
+ Build trusted relationships with customers across Eastern Australia (VIC/NSW/QLD/TAS) and New Zealand in Oil & Gas, Mining, Chemical, and other industries.
+ Promote Emerson's Process Systems and Solutions (PSS)-including Control & Safety Systems and Industrial Software-to modernize operations and expand our DeltaV systems.
+ Engage with EPCs, OEMs, and business partners through face-to-face meetings, virtual interactions, and strategic collaboration.
+ Develop and execute sales strategies to grow our install base and win new business.
+ Lead product demonstrations, roadshows, and marketing events that showcase Emerson's innovation.
+ Provide expert technical support and pricing guidance to customers and partners.
+ Stay ahead of industry trends through market analysis and competitive research
**Who you are:**
You're a strategic thinker and relationship builder who thrives in dynamic environments. You turn challenges into opportunities with resilience and creativity, build strong networks across teams, customers, and partners, and inspire collaboration and trust to drive long-term success. Even when the path forward isn't clear, you stay focused on results and lead with confidence.
**For this position, you must have:**
+ A degree in Engineering or a related discipline.
+ Proven sales experience in process automation.
+ Hands-on knowledge of Basic Process Control Systems, Safety Instrumented Systems, and Programmable Logic Controller
+ Familiarity with sales budgeting, forecasting, and financial reporting.
+ Valid work visa
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Senior Sales Engineer
Posted 3 days ago
Job Viewed
Job Description
We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
**What to know:**
+ Commvault does _not_ conduct interviews by email or text.
+ We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at
**About Commvault**
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
As a Senior Sales Engineer (SSE), you will be a critical part of the Commvault VIC team, driving pre-sales engagement and technical excellence. You will be an expert on Commvault's products and services, understand the presales methodology, and how decisions impact / influence the customer's bottom line while driving revenue for Commvault.
To succeed in this role, you must be a self-motivated, confident professional who thrives in collaborative environments. You'll be a trusted advisor across all levels both internally and within our partner and customer communities. You bring a deep understanding of pre-sales methodologies, technical leadership, and a passion for innovative technology, helping customers translate business challenges into impactful technical solutions.
**How you will make an impact**
+ Develop and execute territory plans and account strategies with the sales team.
+ Evangelise Commvault's solutions to expand opportunities and engage key stakeholders.
+ Identify and drive new and incremental sales opportunities in collaboration with Account Management.
+ Provide technical guidance throughout the discovery, evaluation, and proposal stages.
+ Participate in proof of value (PoV) creation and cloud architecture discussions.
+ Build relationships with technical decision-makers and execute detailed Technical Account Plans.
+ Present Commvault's messaging and vision to C-suite executives.
+ Deliver compelling product demonstrations, whiteboard discussions, and customer success stories.
+ Provide enablement support for channel and alliance partners.
+ Stay ahead through continuous learning, certifications, and industry trends.
+ Gather and share customer feedback with Product Management to shape future innovations.
+ Build best practices and share knowledge with the team to continuously develop and enhance both your personal and team capabilities.
+ Participate in industry events as required
**What you will bring**
To be successful in the role, you should have:
+ 8+ years in software or storage industries
+ 10+ years in a pre-sales engineer role
+ Strong understanding of cloud platforms (AWS, Azure, GCP) and modern technologies (containers, Kubernetes/OpenShift)
+ Experience working with Enterprise & Public Sector Clients and competitive knowledge in the market.
+ Expertise in data management solutions (backup & recovery, security resilience, migration, compliance, cloud workloads).
+ Solid grasp of software licensing, cloud sizing, and enterprise applications (SAP, Oracle, Exchange, SharePoint, Active Directory).
+ Deep knowledge of infrastructure technologies (storage, servers, networking, cloud, hyper-convergence).
+ Ability to travel interstate as required
+ Proficiency with CRM tools (Salesforce) and sales methodologies (e.g., MEDDPICC).
+ BS or MS in Computer Science, Engineering, or a related IT field (preferred).
**Meet the Leader:** Reporting to the Director, Sales Engineering, ANZ - Aaron Robinson ( .
**Why you'll love working here:**
+ High income earning opportunities based on self-performance.
+ Opportunity for Presidents Club
+ Employee Stock Purchase Plan (ESPP)
+ Continuous professional development and product training
+ Sales training in MEDDPICC and Command of the Message
#LI-CS1
#LI-REMOTE
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to .
Commvault's Privacy Policy (
Senior Sales Engineer
Posted 4 days ago
Job Viewed
Job Description
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
We're looking for an experienced Sales Engineer to join our Australia and New Zealand Sales Engineering team. Reporting to the Senior Manager, Sales Engineering, you'll be responsible for:
+ Showcasing Zscaler platform to potential customers
+ Presenting demos, collecting technical requirements, creating evaluation test plans and overseeing the evaluation process
+ Providing technical expertise and advice to enterprise customers
+ Taking total ownership of the technical sale and processes
**What We're Looking for (Minimum Qualifications)**
+ BSCs or equivalent with extensive experience as an SE or systems integrator
+ 4+ years of experience in Pre-Sales roles, with at least some experience in selling security / networking solutions in direct sales or high-touch sales environments
+ HTTP and web related technologies
**What Will Make You Stand Out (Preferred Qualifications)**
+ Experience working with routing and switching products, including troubleshooting
+ Understanding of SaaS based technologies and network security technologies
+ Hands-on experience with systems installation, configuration and administration of macOS, UNIX/Linux and Windows-based systems
#LI-Hybrid
#LI-NL1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Senior Sales Engineer
Posted 10 days ago
Job Viewed
Job Description
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
We're looking for an experienced Sales Engineer to join our Australia and New Zealand Sales Engineering team. Reporting to the Senior Manager, Sales Engineering, you'll be responsible for:
+ Showcasing Zscaler platform to potential customers
+ Presenting demos, collecting technical requirements, creating evaluation test plans and overseeing the evaluation process
+ Providing technical expertise and advice to enterprise customers
+ Taking total ownership of the technical sale and processes
**What We're Looking for (Minimum Qualifications)**
+ BSCs or equivalent with extensive experience as an SE or systems integrator
+ 4+ years of experience in Pre-Sales roles, with at least some experience in selling security / networking solutions in direct sales or high-touch sales environments
+ HTTP and web related technologies
**What Will Make You Stand Out (Preferred Qualifications)**
+ Experience working with routing and switching products, including troubleshooting
+ Understanding of SaaS based technologies and network security technologies
+ Hands-on experience with systems installation, configuration and administration of macOS, UNIX/Linux and Windows-based systems
#LI-Hybrid
#LI-NL1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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Senior Sales Engineer - Adelaide
Posted 10 days ago
Job Viewed
Job Description
Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.
We're looking for an experienced Sales Engineer to join our Australia and New Zealand Sales Engineering team. Reporting to the Senior Manager, Sales Engineering, you'll be responsible for:
+ Showcasing Zscaler platform to potential customers
+ Presenting demos, collecting technical requirements, creating evaluation test plans and overseeing the evaluation process
+ Providing technical expertise and advice to enterprise customers
+ Taking total ownership of the technical sale and processes
**What We're Looking for (Minimum Qualifications)**
+ BSCs or equivalent with extensive experience as an SE or systems integrator
+ 4+ years of experience in Pre-Sales roles, with at least some experience in selling security / networking solutions in direct sales or high-touch sales environments
+ HTTP and web related technologies
**What Will Make You Stand Out (Preferred Qualifications)**
+ Experience working with routing and switching products, including troubleshooting
+ Understanding of SaaS based technologies and network security technologies
+ Hands-on experience with systems installation, configuration and administration of macOS, UNIX/Linux and Windows-based systems
#LI-Hybrid
#LI-NL1
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Technical Support Analyst
Posted 8 days ago
Job Viewed
Job Description
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Technical Support Analyst
Posted 8 days ago
Job Viewed
Job Description
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.