63 Sales Excellence jobs in Australia
Sales Operations Manager
Posted 14 days ago
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Job Description
== Valiant Finance ==
Role Seniority - mid level
More about the Sales Operations Manager role at Valiant Finance
Are you a results-driven professional with a talent for optimising operations and a passion for delivering exceptional customer experiences? Do you thrive in fast-moving environments where strategic thinking and hands-on execution go hand in hand? Are you a natural leader and coach, capable of inspiring teams to achieve their best work?
We're looking for an experienced Operations Manager to join our team. In this high-impact role, reporting directly to the COO, you'll be instrumental in shaping how we continue to scale our business, elevate the customer journey, and embed operational excellence across every part of the business. You’ll work cross-functionally to connect our cutting-edge technology with Sales, Marketing and Customer Success - ensuring every touchpoint is efficient, effective, and aligned with our values of Championing our Customers and Getting Sh!t Done. This is a role for someone who enjoys wearing multiple hats, thrives on solving complex problems, and knows how to turn insights into action.
This role is ideal for someone with experience in a fast-paced startup or scale-up environment, especially if you’ve worked in Business Operations or come from a consulting background where you’ve driven operational improvements across teams or industries. You’re agile, data-driven, and constantly looking for ways to improve systems, processes, and outcomes.
What You'll Be Doing:
Improving Business Operations
Evaluate and optimise existing processes across the customer lifecycle with a focus on scalability, efficiency and consistency of service and customer experience.
Identify and implement automation and AI-driven solutions to streamline tasks, reduce manual effort and enhance service delivery.
Continuously monitor performance metrics (e.g., SLAs, lead conversion, connect and abandon rates, active accounts, total opportunities) to quickly identify areas to focus, and lead rapid cross-functional initiatives to improve performance.
Support change management efforts to ensure operational continuity and stakeholder alignment.
Document and standardise operational workflows, policies, and procedures; support the enablement of customer-facing teams through clear guidance and effective training content.
Championing Our Customers
Collaborate closely with Sales, Marketing, Product and Compliance to ensure a seamless customer experience across all channels.
Proactively surface operational challenges and customer pain points, translating them into actionable insights.
Analyse our existing customer backbook to identify high-impact segments and opportunities for tactical re-engagement, and lead targeted outreach initiatives.
Support growth of our Partnerships channel alongside BDMs, Relationship Managers and Partner Marketing Manager
Leading and Managing Others
Lead and inspire a number of high-performing operations teams, fostering a culture of performance, accountability, collaboration, learning and continuous improvement.
Oversee day-to-day team management of teams, including capacity planning, hiring, KPI setting, daily reporting, structured operating rhythms etc. to ensure all teams are resourced appropriately and perform effectively to meet business goals.
Coach and upskill team members on best practices in operational excellence, customer-centric thinking, and data-informed decision-making.
Act as a trusted partner to senior leadership, contributing to strategic planning, and driving operational initiatives that support growth and scalability.
What We're Looking For:
We're seeking a professional with:
3+ years of relevant work experience in Business Operations, Sales Operations or Operations Management, ideally within a fast-paced start-up / scale-up or consulting firm.
Proven people leadership experience managing high-performing teams.
Strong analytical and problem solving skills with the ability to interpret complex data, identify insights, and translate to data-backed recommendations.
Demonstrated success in process optimisation and workflow design, with a focus on driving efficiency, scalability and measurable impact.
Excellent stakeholder management and communication abilities, capable of influencing across all levels of the organisation.
Hands-on experience with CRM systems (e.g., Salesforce) and a strong understanding of how technology enables operational excellence.
A "Get Sh*t Done" mentality – resourceful, proactive, and comfortable driving initiatives from conception to execution in a fast-moving environment.
Customer-centric mindset with a genuine passion for delivering outstanding customer experiences.
Experience in Contact Center Operations, Revenue Operations (RevOps) or Customer Experience/Success is desirable
Experience in the fintech or financial services sector is a bonus, but not a requirement.
Why Join Valiant Finance?
Impactful Work: Be part of a company that genuinely helps small businesses thrive, leveraging innovative technology that is at the cutting edge in the finance industry.
Growth & Development: Access to continuous learning opportunities, internal leadership training sessions, and hands on mentorship from experienced leaders from Big 3 management consulting firms and large investment banks.
Dynamic Culture: Work in a collaborative, innovative, and supportive environment that values your contribution.
Flexibility: Enjoy hybrid working options, balancing office collaboration with remote productivity.
Great Perks: Dog-friendly office, vibrant monthly social calendar, EAP, and exclusive benefits programs.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Valiant Finance team will be there to support your growth.
Sales Operations Coordinator
Posted 2 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific, every one of our 120,000 outstanding individuals has a distinct narrative to share. Come aboard and support our distinctive objective! Empowering our clients to improve the world's health, cleanliness, and safety.
Joining the Thermo Fisher Scientific team means contributing to vital causes such as cancer research, environmental protection, and food safety, with support for your career growth.
**Job Title: Sales Support Associate - Scientific**
The Sales Support Center aids our commercial sales team by promptly addressing inquiries from Territory Managers, Product Specialists, and Sales Specialists.
In this role, you will handle crucial duties and ensure timely and accurate responses are provided to customers or the requesting individual.
Your role includes optimizing processes, removing bottlenecks, and leading a queue in Salesforce.com to boost customer responsiveness at Thermo Fisher Scientific.
**Key Responsibilities:**
+ Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.
+ Coordinate the despatch of equipment orders, communicating with collaborators, such as Customers, Couriers, Warehouse, and Third Party Service Providers to ensure smooth delivery of sensitive instrument orders.
+ Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required.
+ Utilise Salesforce.com for recording of sales support activity.
+ Facilitate the 'goods on approval' process and maintain accurate records to ensure process compliance.
+ Coordinate the return of goods process (return authorisation).
+ Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements.
+ Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.
+ Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.
**Frequent Contacts:**
Internal
+ Account Managers, Product Experts, Sales Specialists
+ Customer Service
+ Finance and Accounts Receivable/Payable Team
+ Supply Chain
**External**
+ Customers
**Minimum Requirements/Qualifications:**
+ Science degree and/or related experience
+ Previous sales or customer service experience
+ Meticulous attention to detail
+ Passion for providing outstanding customer service and achieving results through others
+ Excellent social, written and verbal skills
+ The capability to think creatively
+ Able to handle fast-paced environment and work to tight deadlines
+ Strong interpersonal and time management capabilities
+ Able to prioritise work
**Skills and Attributes**
+ Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
+ Ability to handle pressure and achieve desired outcomes
+ Strong proficiency in Microsoft Office suite, adept at acquiring new skills and adapting to different software tools as vital for the role
**Other Job Requirements:**
+ Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
Thermo Fisher Scientific is an EEO/Affirmative Action Employer
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Marketing & Sales Operations Representative
Posted 1 day ago
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Job Description
Sales
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Your Work Shapes the World**
Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer's needs.
**Join us.**
As a Market & Sales Operations Representative (MSOR), you are primarily responsible and accountable to drive services growth in partnership with our dealers with a focus on dealer marketing & sales excellence, digital excellence and to accelerate e-commerce adoption. This position will be based in Perth, Australia .
**Key responsibilities will include:**
+ Developing industry, marketing and digital application knowledge as well as a strong understanding of the Caterpillar Dealer network
+ Advising dealers on marketing, sales and customer-related strategies, systems and processes
+ Coaching dealers in developing increased human performance capability such as identifying performance gap solutions
+ Drive strategic growth initiatives with District Manager to align with internal partners and dealers
+ Counsel dealers on strategy development and lead services growth plan governance
+ Aligning strategies of the dealer with Caterpillar Enterprise Strategy
+ Advising on existing and potential customer experience issues and improvement measures such as recommending ways to enhance market coverage and customer experience through training, technology enabled solutions, etc
+ Consulting with dealers on marketing and sales strategy planning including developing strategies and plans to improve dealer effectiveness and identifying potential opportunities for increasing sales
+ Consulting with dealers on process improvement methods and assisting with process evaluation
+ Assisting dealers in business planning and on effectiveness of meeting expected business results
As a dealer facing representative, you will collaborate with dealers to build capability, drive process improvement, and execute Marketing and Sales Operations related strategies. You will connect data to identify opportunities and develop solutions which support dealers in meeting customer needs.
**Key Skills Required:**
+ **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
+ **Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
+ **Effective Communications:** Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
+ **Negotiating:** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
+ **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
+ **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
+ **Project Management:** Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
+ **Value Selling:** Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
**Desired Skills and Experience:**
+ Communication, collaboration and interpersonal skills
+ Change management and Project management and collaboration skills
+ Analytical skills to interpret and understand data to drive actions
+ Ability to work independently and influence others in a variety of work environments to build trust.
+ A Bachelor's degree in Commerce, Marketing or related field is preferred
+ Previous work experience in sales, product support, market development and eCommerce would be beneficial
+ Must be willing to travel up to 30% (when not traveling this role is 5 days per week in the office)
**Top Candidates will have:**
+ Passion for marketing and driving customer loyalty and experience
+ High intellectual curiosity to learn, engage with people and build strong relationships.
**Compensation & Benefits:**
Competitive salary based on degree and professional industry working experience. The Total Rewards package includes:
+ Competitive remuneration package
+ Attractive Bonus and Share options
+ Career development with global prospects
+ A strong commitment to safety and your wellbeing
+ An inclusive workplace culture focused on quality, customer service and the environment
+ A commitment to diversity and inclusion, equal opportunity, and equal outcome
+ SMART spending APP
+ The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
**Additional Information**
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at .
**Posting Dates:**
September 11, 2025 - September 25, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Pre-Sales Solution Architect - Customer Excellence Group (ServiceNow AI Platform)
Posted 22 days ago
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Job Description
**Overview**
We're in growth mode across the APAC region-and looking for a seasoned, strategic, and high-impact Professional Services Pre-Sales Solution Architect to shape and drive transformational services programs on the ServiceNow AI, CRM & Industry Platform. This role is pivotal in expanding ServiceNow's footprint through business transformation, value-led services engagements, and AI-powered solutions.
You will partner closely with Service Sales Executives, Account Executives, Solution Consulting, and other go-to-market teams to design and position large, complex, and transformational service-led deals with some of our most strategic customers. Acting as the single thread providing continuity from sales to delivery, you will ensure that every program of work is aligned to customer outcomes, commercially sound, and positioned for successful execution.
This role isn't just about supporting growth-it's about leading with AI and business transformation to help our customers achieve tangible outcomes faster, while making ServiceNow the best buying decision they've ever made.
**What You'll Do**
+ Partner closely with Service Sales Executives and align with Account Executives, Solution Consulting, and other go-to-market teams to position and sell high-value professional services engagements.
+ Act as the single point of continuity from sales to early delivery, providing continuity into the early phases of delivery and ensuring a seamless transition into execution.
+ Lead discovery workshops with strategic and enterprise customers to uncover business goals, transformation priorities, and AI-driven opportunities.
+ Translate vision into a clearly defined delivery scope - producing Statements of Work (SOWs), delivery roadmaps, resource plans, and success criteria.
+ Build accurate services estimates, select the right pricing model (T&M, fixed price, or subscription based), and ensure profitable delivery margins.
+ Collaborate with Solution Architects, Practice Leads, and Delivery Managers to validate feasibility, identify risks, and secure the right skills for success.
+ Present proposals and delivery strategies to executives, articulating both the technical solution and the business value case.
+ Shape AI-enabled workflows and intelligent automation approaches that accelerate time-to-value and maximize ROI on the ServiceNow platform.
+ Act as the trusted advisor during the pre-delivery phase, ensuring smooth transition from sales to delivery.
**Why Join Us**
+ Influence multi-million-dollar transformation programs at the earliest stage.
+ Work directly with enterprise customers on high-impact ServiceNow and AI-driven initiatives.
+ Be part of a team that values both outcomes and excellence in delivery.
+ Competitive compensation, performance bonuses, and clear career growth opportunities.
**What You'll Bring**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Proven ServiceNow delivery experience in large-scale transformation programs across multiple modules.
+ Strong commercial skills - able to scope, estimate, and structure profitable deals.
+ Executive presence and the ability to engage with C-level stakeholders.
+ Demonstrated success in pre-sales or solution architecture for professional services and advisory services.
+ Ability to lead discovery workshops, identify value opportunities, and translate vision into deliverable outcomes.
+ Strong market insight into industry trends and their impact on customer transformation priorities, particularly in AI, CRM, and enterprise service management.
+ A collaborative, one-team mindset - skilled at working across sales, solution consulting, and delivery organisations.
+ ServiceNow certifications (CSA, CIS, CMA/CTA) strongly preferred
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Business Development Manager
Posted 7 days ago
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Job Description
== Bridgit ==
Role Seniority - mid level, junior
More about the Business Development Manager role at Bridgit
About Us
Business Development Representative
Posted 14 days ago
Job Viewed
Job Description
== HiBob ==
Role Seniority - junior
More about the Business Development Representative role at HiBob
Business Development Representative
Australia, Australia · Permanent · On site
About HiBob
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies across the globe.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as HiPages, Airtasker, and The Brand Power Company rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being your authentic self. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do the best work of your career. We’re on a mission to grow HiBob in the region and we want you to join us!
Job requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
Have 1+ years in lead generation or outbound sales experience
Strong interest, or experience working for a SaaS organization
Passionate about people and building relationships
Have exceptional interpersonal skills including strong verbal and written communication skills
An enthusiastic, reliable, and independent self-starter with strong organizational skills
Consider yourself a problem solving who thinks creatively
Can multi-task and shift priorities as needed
Driven as an individual contributor, but love to collaborate as part of a team
It’s also a bonus if you have:
Experience working with Salesforce, Outreach/Salesloft, LinkedIn Sales Navigator
Experience or knowledge in HR or with HR tech related platforms
Job responsibilities
BDRs at HiBob play an important part in the growth of our organization as we expand and scale. Through collaboration with our Marketing team to execute campaigns, our team builds the top end of our revenue funnel by prospecting and communicating with potential customers every day. You’ll see those prospects move through the customer journey and celebrate each success along the way with our global team.
Prospect, identify, initiate, develop and nurture business relationships and opportunities in market/target accounts to generate new business opportunities.
Perform timely outbound calls and engage in other forms of communication (i.e. email etc.) to prospect new opportunities.
Identify key decision-makers, determine buying readiness and timelines.
Capture and manage information/data/metrics in our Salesforce CRM system.
Attend trade shows, events and conferences
Network with Market influencers, Consultants and Partners.
Job benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity options alongside all of this:
Company share options plan - every employee can eventually become a shareHolder
Hybrid working from day 1
Work from home allowance - to get your home office set up!
Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
2 Social Impact days per year for volunteering
Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
Fun company and team social events (locally and virtually with our global teams)
We love birthdays - take the day off and receive a special gift
Catered Thursday lunches and coffee!
Dog-friendly office
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!
Note: We will only consider candidates located in the Sydney Metro Area who are willing to work in our Sydney office at least two days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!
As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.
Base salaries for this range range from $5, 000 - 80, 500 per annum. This role has a 30% additional variable compensation component based on achievement of target.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the HiBob team will be there to support your growth.
Business Development Representative
Posted 14 days ago
Job Viewed
Job Description
== Klaviyo ==
Role Seniority - junior
More about the Business Development Representative role at Klaviyo
How You Will Make A Difference:
-Identify high potential companies who can benefit from Klaviyo’s solution
-Partner closely with experienced SMB and Mid-Market Account Executives to come up with and execute on effective prospecting strategies to generate opportunities
-Develop, test and iterate messaging across multiple channels, industries and personas
-Contribute learnings and best practices to the -Outbound process and team members to support the success of your peers
-Reflect Klaviyo’s values of accountability and effort
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Klaviyo team will be there to support your growth.
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Business Development Manager
Posted today
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The **Business Development Manager** works closely with the Director of Sales & Marketing to deliver sales activities in line with the hotel's annual plan, with the aim of exceeding budget targets. The role focuses on corporate, group, and meetings sales, driving both short- and long-term revenue growth.
**Key responsibilities include:**
+ Proactively sourcing and securing new business while managing an assigned account base.
+ Building and maintaining strong client relationships to ensure repeat and long-term business.
+ Collaborating with internal teams, including National/Regional Sales and the Crowne Meetings Manager, to align sales efforts and deliver client expectations.
+ Expanding the MICE segment through pipeline development, competitor share shift, and targeted business strategies.
+ Identifying new source markets through research and opportunity analysis.
+ Representing the hotel through site inspections, client engagement, trade shows, and industry events.
+ Developing a strong network of decision-makers, meeting planners, PCOs, and industry partners.
This role is key to maximising revenue opportunities, strengthening market presence, and building long-term client partnerships for the hotel.
**What we need from you:**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Administration or Sales/Management
+ Minimum 3 years of demonstrated hotel sales experience within Australasia with a proven track record of success driving repeat business
+ Excellent written and verbal communication skills
+ Good understanding of hotel systems and revenue management principles
+ Undertaken formal sales training program (internal or external)
**What you can expect from us:**
Let's #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including:
+ Dry cleaning/laundry of your business attire
+ Proactive paid wellbeing days
+ Paid birthday leave
+ Enhanced parental leave
+ Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage
+ A massive discounts platform for all your favourite brands and retailers - to help your salary go further
Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Business Development Manager
Posted today
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Job Description
**Make Your Mark. Shape Your Future**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better **For Those Who Make The World.** Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including **DEWALT®, IRWIN®, CUB CADET®, STANLEY®** and **BLACK+DECKER®.**
**The Job:**
As a Business Development Manager, you will be part of our NSW End to End Solutions Team working to strategically drive growth and profitability by identifying and capitalising on new business opportunities.
**Your duties will include:**
+ Drive demand creation and sales performance to achieve financial targets.
+ Develop and execute customer growth plans, focusing on winning new customers and expanding key accounts
+ Target top end users with tailored growth strategies.
+ Demonstrate leadership behavioral standards and foster cross-department collaboration.
+ Execute disciplined sales processes to maintain best-in-class standards.
+ Expand margins through directional selling and category management.
+ Identify and execute priority trade/applications.
+ Manage pipeline and opportunity forecasting to support business objectives.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation and thrive in a dynamic environment. You embrace opportunities to do your job and do a world of good. You are happiest when you are working with others to uncover challenges, create solutions and build team success
**You will also have:**
+ Proven experience in business development, sales, or account management.
+ Strong communication and negotiation skills.
+ Ability to build and maintain stakeholder relationships.
+ Proficiency with sales technology platforms (e.g., Salesforce, SharePoint).
+ Analytical mindset, with a focus on margin expansion and pipeline management.
+ Self-motivation and a results-driven approach.
+ A background working on construction sites will be highly regarded.
**The Details:**
+ Discounts on Stanley Black & Decker tools and other partner programs
+ Additional Parental Leave Benefits
+ Annual Mental Health and Wellbeing Day
+ Company vehicle, laptop, phone, and credit card
+ Competitive Incentive Plan
+ 1 day volunteer leave with Disaster Relief Australia
+ Ability to join WHEREFIT (Gyms, activewear, food discounts, and more)
+ Access to LinkedIn Learning
**And More:**
+ **Grow** : Be part of our global company with 20+ brands to develop your skills along multiple career paths.
+ **Learn** : Access a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ **Belong** : Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ **Give Back** : Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
**Ready to Make Your Mark? Apply today to join Stanley Black & Decker and help shape the future.**
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
Business Development Manager
Posted 1 day ago
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Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** Courtyard by Marriott Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for proactively soliciting and managing group/catering-related opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Identifies new group/catering business to achieve personal and property revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Conducting Daily Sales Activities**
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Providing Exceptional Customer Service**
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
**Building Successful Relationships**
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Participates in and practices daily service basics of the brand.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.