4 Sales Productivity jobs in Australia

This is a Sales Operations Manager role with Valiant Finance based in Surry Hills, NSW, AU
== Valiant Finance ==

Role Seniority - mid level

More about the Sales Operations Manager role at Valiant Finance

Are you a results-driven professional with a talent for optimising operations and a passion for delivering exceptional customer experiences? Do you thrive in fast-moving environments where strategic thinking and hands-on execution go hand in hand? Are you a natural leader and coach, capable of inspiring teams to achieve their best work?

We're looking for an experienced Operations Manager to join our team. In this high-impact role, reporting directly to the COO, you'll be instrumental in shaping how we continue to scale our business, elevate the customer journey, and embed operational excellence across every part of the business. You’ll work cross-functionally to connect our cutting-edge technology with Sales, Marketing and Customer Success - ensuring every touchpoint is efficient, effective, and aligned with our values of Championing our Customers and Getting Sh!t Done. This is a role for someone who enjoys wearing multiple hats, thrives on solving complex problems, and knows how to turn insights into action.

This role is ideal for someone with experience in a fast-paced startup or scale-up environment, especially if you’ve worked in Business Operations or come from a consulting background where you’ve driven operational improvements across teams or industries. You’re agile, data-driven, and constantly looking for ways to improve systems, processes, and outcomes.

What You'll Be Doing:

• Improving Business Operations

  • Evaluate and optimise existing processes across the customer lifecycle with a focus on scalability, efficiency and consistency of service and customer experience.

  • Identify and implement automation and AI-driven solutions to streamline tasks, reduce manual effort and enhance service delivery. 

  • Continuously monitor performance metrics (e.g., SLAs, lead conversion, connect and abandon rates, active accounts, total opportunities) to quickly identify areas to focus, and lead rapid cross-functional initiatives to improve performance.

  • Support change management efforts to ensure operational continuity and stakeholder alignment.

  • Document and standardise operational workflows, policies, and procedures; support the enablement of customer-facing teams through clear guidance and effective training content.

• Championing Our Customers

  • Collaborate closely with Sales, Marketing, Product and Compliance to ensure a seamless customer experience across all channels.

  • Proactively surface operational challenges and customer pain points, translating them into actionable insights. 

  • Analyse our existing customer backbook to identify high-impact segments and opportunities for tactical re-engagement, and lead targeted outreach initiatives.

  • Support growth of our Partnerships channel alongside BDMs, Relationship Managers and Partner Marketing Manager

• Leading and Managing Others

  • Lead and inspire a number of high-performing operations teams, fostering a culture of performance, accountability, collaboration, learning and continuous improvement.

  • Oversee day-to-day team management of teams, including capacity planning, hiring, KPI setting, daily reporting, structured operating rhythms etc. to ensure all teams are resourced appropriately and perform effectively to meet business goals.

  • Coach and upskill team members on best practices in operational excellence, customer-centric thinking, and data-informed decision-making.

  • Act as a trusted partner to senior leadership, contributing to strategic planning, and driving operational initiatives that support growth and scalability.

What We're Looking For:

We're seeking a professional with:

• 3+ years of relevant work experience in Business Operations, Sales Operations or Operations Management, ideally within a fast-paced start-up / scale-up or consulting firm.

• Proven people leadership experience managing high-performing teams. 

• Strong analytical and problem solving skills with the ability to interpret complex data, identify insights, and translate to data-backed recommendations.

• Demonstrated success in process optimisation and workflow design, with a focus on driving efficiency, scalability and measurable impact.

• Excellent stakeholder management and communication abilities, capable of influencing across all levels of the organisation.

• Hands-on experience with CRM systems (e.g., Salesforce) and a strong understanding of how technology enables operational excellence.

• A "Get Sh*t Done" mentality – resourceful, proactive, and comfortable driving initiatives from conception to execution in a fast-moving environment. 

• Customer-centric mindset with a genuine passion for delivering outstanding customer experiences.

• Experience in Contact Center Operations, Revenue Operations (RevOps) or Customer Experience/Success is desirable

• Experience in the fintech or financial services sector is a bonus, but not a requirement.

Why Join Valiant Finance?

• Impactful Work: Be part of a company that genuinely helps small businesses thrive, leveraging innovative technology that is at the cutting edge in the finance industry.

• Growth & Development: Access to continuous learning opportunities, internal leadership training sessions, and hands on mentorship from experienced leaders from Big 3 management consulting firms and large investment banks. 

• Dynamic Culture: Work in a collaborative, innovative, and supportive environment that values your contribution.

• Flexibility: Enjoy hybrid working options, balancing office collaboration with remote productivity.

• Great Perks: Dog-friendly office, vibrant monthly social calendar, EAP, and exclusive benefits programs.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Valiant Finance team will be there to support your growth.

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Scope of Position
Using strong communication skills and deadline management, Sales Operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. The District Sales Operations role supports all Business Development efforts in the district.
Reports to District Sales Manager
Key Deliverables
Sales Support
+ Support and attend weekly district sales meetings
+ Manage and distribute sales leads
+ Organize Sales training sessions for your district
+ Manage company visitors and arrange meeting schedules with sales team
Reporting
+ Deliver reporting on a frequent basis to support sales initiatives and data integrity
+ Local expert and advocate of Sales Enablement tools
Bids
+ Facilitate bid organization and responses for region's bid owners (Executive summaries, qualitative responses, formatting, deadline management, accuracy of response, etc.)
+ Local expert on bid management and facilitation
Events
+ Coordinate and deliver customer-facing district events for the Business Development teams
+ Analyze and deliver survey responses
Marketing
+ Local expert and advocate of templates and branding guidelines
+ Support local marketing needs
+ Coordinate and deliver Targeted Marketing Campaign and Regional Newsletter emails alongside Regional Sales Operations
Personal Growth
+ Attend training and development sessions to understand the requirements of Sales and Sales Operations
+ Work closely with Regional Sales Operations and GEO Sales Operations
+ Take on additional assignments, as required, in support of Business Development in the district/region
+ Must be proficient in Microsoft Office Suite - PowerPoint, Word, Excel, Outlook, etc.
+ The ability to work off-site for local events
+ The ability to travel for trainings
+ Strong problem solving, organizational, and interpersonal skills
+ Ability to work productively both individually and in a team environment
+ Sense of urgency for goal achievement
+ Strong grammar and writing skills
+ Self-motivated with ability to work in a fast paced and constantly changing environment
+ Strong rapport and relationship building focused
+ Empowered to make quick decisions in response to changing conditions
+ Influences others to action
+ Timeliness and accountability for results
+ Attention to detail
+ Strong communication and public speaking skills
+ Fluent in English
Expeditors offers excellent benefits:
+ Paid Vacation, Holiday, Sick Time
+ Health Plan: Medical
+ Life Insurance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company
+ Employee Referral Program Bonus

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
AWS is seeking a senior Field Sales Operations professional to partner with a senior sales leader to drive operational excellence supporting accelerated business growth.
This is a high influence position that is expected to drive operational improvements through data-driven decision making, providing strategic insight to senior leaders. Success in this position requires someone who can effectively balance strategic thinking with hands-on data analysis, while collaborating across AWS functions including Finance, Marketing, and Central Operations teams. This role is pivotal in shaping the future of the business through customer segmentation and territory planning, driving growth initiatives and operational excellence.
Key job responsibilities
- Working with leadership and other Sales Operations Managers to support the business unit's weekly/monthly/quarterly/yearly cadence, performance management, annual goals, budgeting and ongoing forecasting processes
- Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, insights and dashboards to drive key business decisions across ANZ.
- Lead the development and provision of routine and ad-hoc analytic reports to AWS senior management regarding strategic initiatives, partner segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden.
- Lead the modelling and development of recommendations for coverage/capacity/ competency planning aligned with targeted customer segmentation/verticals.
- Drive insights and strategic projects to increase efficiency and/or effectiveness internal in the Sales Operations team and in the field.
- Contribute to the modelling and development of recommendations for segment coverage/capacity/competency planning aligned with targeted customer segmentation/verticals.
A day in the life
You hold a high quality bar and are an effective multi-tasker who can navigate a deadline-driven environment with grace and efficiency. You are comfortable interpreting and applying policy to decision making with empathy. You create and maintain strong working relationships across all levels and disciplines.
About the team
The Field Sales Operations team are part of the ANZ Sales Operations and Strategy team; advisors and partners to ANZ sales leaders driving sales success through operational excellence. The team sits within the APJ and Global Sales Operations organisation.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of finance, business management and sales operations experience
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications
- Experience working within a high-growth, technology company
- Experience presenting to senior leadership
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.