59 Sap Support jobs in Australia

**Introduction**
We are seeking a Package Consultant specializing in SAP Basis ERP Monitoring. The successful candidate will be part of our dynamic team, working on complex projects to ensure robust the management and measurements for our clients' SAP HANA environments.
**Your role and responsibilities**
1. SAP System Implementation and Upgrades:** Upgrade of SAP systems according to client specifications, ensuring minimal disruption to business operations.
2. Technical Support and Troubleshooting:** Provide technical support and troubleshoot complex issues within the SAP Basis environment.
3. System Monitoring and Performance Optimisation:** Monitor SAP systems to ensure peak performance, implement performance tuning, and conduct regular system health checks.
4. Security Management:** Implement and manage SAP security settings and user administration, ensuring compliance with industry standards and legal regulations.
5. Backup and Recovery Planning:** Develop and maintain comprehensive data backup and recovery procedures, testing them regularly to ensure they meet the required service levels.
6. Project Leadership and Mentoring:** Lead smaller SAP Basis projects, providing guidance and mentoring to junior team members.
7. Documentation and Knowledge Transfer:** Maintain up-to-date documentation of all SAP systems, processes, and configurations. Conduct effective knowledge transfer to end-users and other IT teams.
8. Stakeholder Communication:** Liaise with clients, understanding their needs and translating these into technical requirements. Regularly update stakeholders on project status, risks, and issues.
**Required technical and professional expertise**
* Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
* Must be an Australian Citizen
* Mandatory to be on site 5days a week.
* In-depth understanding of SAP Basis administration, including system monitoring, performance tuning, security management, and backup/recovery procedures.
**Preferred technical and professional experience**
3-5 years of experience in SAP or related IT areas is preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
We are seeking a Package Consultant specializing in SAP Basis ERP Monitoring. The successful candidate will be part of our dynamic team, working on complex projects to ensure robust the management and measurements for our clients' SAP HANA environments.
**Your role and responsibilities**
1. SAP System Implementation and Upgrades:** Upgrade of SAP systems according to client specifications, ensuring minimal disruption to business operations.
2. Technical Support and Troubleshooting:** Provide technical support and troubleshoot complex issues within the SAP Basis environment.
3. System Monitoring and Performance Optimisation:** Monitor SAP systems to ensure peak performance, implement performance tuning, and conduct regular system health checks.
4. Security Management:** Implement and manage SAP security settings and user administration, ensuring compliance with industry standards and legal regulations.
5. Backup and Recovery Planning:** Develop and maintain comprehensive data backup and recovery procedures, testing them regularly to ensure they meet the required service levels.
6. Project Leadership and Mentoring:** Lead smaller SAP Basis projects, providing guidance and mentoring to junior team members.
7. Documentation and Knowledge Transfer:** Maintain up-to-date documentation of all SAP systems, processes, and configurations. Conduct effective knowledge transfer to end-users and other IT teams.
8. Stakeholder Communication:** Liaise with clients, understanding their needs and translating these into technical requirements. Regularly update stakeholders on project status, risks, and issues.
**Required technical and professional expertise**
* Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
* Must be an Australian Citizen
* Mandatory to be on site 5days a week.
* In-depth understanding of SAP Basis administration, including system monitoring, performance tuning, security management, and backup/recovery procedures.
**Preferred technical and professional experience**
3-5 years of experience in SAP or related IT areas is preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
We are seeking a Package Consultant specializing in SAP Basis ERP Monitoring. The successful candidate will be part of our dynamic team, working on complex projects to ensure robust the management and measurements for our clients' SAP HANA environments.
**Your role and responsibilities**
1. SAP System Implementation and Upgrades:** Upgrade of SAP systems according to client specifications, ensuring minimal disruption to business operations.
2. Technical Support and Troubleshooting:** Provide technical support and troubleshoot complex issues within the SAP Basis environment.
3. System Monitoring and Performance Optimisation:** Monitor SAP systems to ensure peak performance, implement performance tuning, and conduct regular system health checks.
4. Security Management:** Implement and manage SAP security settings and user administration, ensuring compliance with industry standards and legal regulations.
5. Backup and Recovery Planning:** Develop and maintain comprehensive data backup and recovery procedures, testing them regularly to ensure they meet the required service levels.
6. Project Leadership and Mentoring:** Lead smaller SAP Basis projects, providing guidance and mentoring to junior team members.
7. Documentation and Knowledge Transfer:** Maintain up-to-date documentation of all SAP systems, processes, and configurations. Conduct effective knowledge transfer to end-users and other IT teams.
8. Stakeholder Communication:** Liaise with clients, understanding their needs and translating these into technical requirements. Regularly update stakeholders on project status, risks, and issues.
**Required technical and professional expertise**
* Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
* Must be an Australian Citizen
* Mandatory to be on site 5days a week.
* In-depth understanding of SAP Basis administration, including system monitoring, performance tuning, security management, and backup/recovery procedures.
**Preferred technical and professional experience**
3-5 years of experience in SAP or related IT areas is preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
We are seeking a Package Consultant specializing in SAP Basis ERP Monitoring. The successful candidate will be part of our dynamic team, working on complex projects to ensure robust the management and measurements for our clients' SAP HANA environments.
**Your role and responsibilities**
1. SAP System Implementation and Upgrades:** Upgrade of SAP systems according to client specifications, ensuring minimal disruption to business operations.
2. Technical Support and Troubleshooting:** Provide technical support and troubleshoot complex issues within the SAP Basis environment.
3. System Monitoring and Performance Optimisation:** Monitor SAP systems to ensure peak performance, implement performance tuning, and conduct regular system health checks.
4. Security Management:** Implement and manage SAP security settings and user administration, ensuring compliance with industry standards and legal regulations.
5. Backup and Recovery Planning:** Develop and maintain comprehensive data backup and recovery procedures, testing them regularly to ensure they meet the required service levels.
6. Project Leadership and Mentoring:** Lead smaller SAP Basis projects, providing guidance and mentoring to junior team members.
7. Documentation and Knowledge Transfer:** Maintain up-to-date documentation of all SAP systems, processes, and configurations. Conduct effective knowledge transfer to end-users and other IT teams.
8. Stakeholder Communication:** Liaise with clients, understanding their needs and translating these into technical requirements. Regularly update stakeholders on project status, risks, and issues.
**Required technical and professional expertise**
* Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
* Must be an Australian Citizen
* Mandatory to be on site 5days a week.
* In-depth understanding of SAP Basis administration, including system monitoring, performance tuning, security management, and backup/recovery procedures.
**Preferred technical and professional experience**
3-5 years of experience in SAP or related IT areas is preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
We are seeking a Package Consultant specializing in SAP Basis ERP Monitoring. The successful candidate will be part of our dynamic team, working on complex projects to ensure robust the management and measurements for our clients' SAP HANA environments.
**Your role and responsibilities**
1. SAP System Implementation and Upgrades:** Upgrade of SAP systems according to client specifications, ensuring minimal disruption to business operations.
2. Technical Support and Troubleshooting:** Provide technical support and troubleshoot complex issues within the SAP Basis environment.
3. System Monitoring and Performance Optimisation:** Monitor SAP systems to ensure peak performance, implement performance tuning, and conduct regular system health checks.
4. Security Management:** Implement and manage SAP security settings and user administration, ensuring compliance with industry standards and legal regulations.
5. Backup and Recovery Planning:** Develop and maintain comprehensive data backup and recovery procedures, testing them regularly to ensure they meet the required service levels.
6. Project Leadership and Mentoring:** Lead smaller SAP Basis projects, providing guidance and mentoring to junior team members.
7. Documentation and Knowledge Transfer:** Maintain up-to-date documentation of all SAP systems, processes, and configurations. Conduct effective knowledge transfer to end-users and other IT teams.
8. Stakeholder Communication:** Liaise with clients, understanding their needs and translating these into technical requirements. Regularly update stakeholders on project status, risks, and issues.
**Required technical and professional expertise**
* Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
* Must be an Australian Citizen
* Mandatory to be on site 5days a week.
* In-depth understanding of SAP Basis administration, including system monitoring, performance tuning, security management, and backup/recovery procedures.
**Preferred technical and professional experience**
3-5 years of experience in SAP or related IT areas is preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
We are seeking a Package Consultant specializing in SAP Basis ERP Monitoring. The successful candidate will be part of our dynamic team, working on complex projects to ensure robust the management and measurements for our clients' SAP HANA environments.
**Your role and responsibilities**
1. SAP System Implementation and Upgrades:** Upgrade of SAP systems according to client specifications, ensuring minimal disruption to business operations.
2. Technical Support and Troubleshooting:** Provide technical support and troubleshoot complex issues within the SAP Basis environment.
3. System Monitoring and Performance Optimisation:** Monitor SAP systems to ensure peak performance, implement performance tuning, and conduct regular system health checks.
4. Security Management:** Implement and manage SAP security settings and user administration, ensuring compliance with industry standards and legal regulations.
5. Backup and Recovery Planning:** Develop and maintain comprehensive data backup and recovery procedures, testing them regularly to ensure they meet the required service levels.
6. Project Leadership and Mentoring:** Lead smaller SAP Basis projects, providing guidance and mentoring to junior team members.
7. Documentation and Knowledge Transfer:** Maintain up-to-date documentation of all SAP systems, processes, and configurations. Conduct effective knowledge transfer to end-users and other IT teams.
8. Stakeholder Communication:** Liaise with clients, understanding their needs and translating these into technical requirements. Regularly update stakeholders on project status, risks, and issues.
**Required technical and professional expertise**
* Must have an active AGSVA Baseline Clearance, preferred to have AGSVA NV1 Clearance or be eligible to obtain one.
* Must be an Australian Citizen
* Mandatory to be on site 5days a week.
* In-depth understanding of SAP Basis administration, including system monitoring, performance tuning, security management, and backup/recovery procedures.
**Preferred technical and professional experience**
3-5 years of experience in SAP or related IT areas is preferred.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
**Your role and responsibilities**
As an SAP Technical Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of SAP platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
* You are a technically skilled professional who is highly motivated by working with hands-on development and technical advisory.
* You will provide technical solutions and advisory on the integration architectures between multiple systems with SAP at the core.
* You will work hands-on with complex enterprise environments that need to be highly scalable, secure, and reliable.
* You need to comprehend the overall SAP enterprise system landscape and functional and technical requirements between core SAP components and external applications.
**Required technical and professional expertise**
* Multiple years of SAP Technical Architect experience from large SAP implementation projects
* Experience from SAP S/4HANA and preferable experience from 1-2 SAP S/4HANA projects.
* Hands on experience with SAP PI/PO or other SAP integration methods and tools
* Experience from agile/SAFe projects and using modern software development methods
* Must be fluent in English (speaking and writing).
* Applicants must have an active NV1 AGSVA clearance or can achieve NV1 clearance.
**Preferred technical and professional experience**
* Understanding of standard SAP modules
* Valid and applicable SAP S/4HANA certification(s)
* SAP Fiori experience
* Experience from different architecture and business process modeling methods
* Experience from designing and building high availability & disaster recovery information systems
* Experience from designing and building secure information systems and utilizing security guidelines such as VAHTI or KATAKRI.
* Testing, monitoring, and troubleshooting experience using SAP methods and tools
* SAP business process and process automation understanding
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.