18 Security Monitoring jobs in Australia
Security Engineer, Incident Response
Sydney, New South Wales
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Amazon is seeking qualified Security Engineers to join our innovative, high energy Information Security team in Sydney, Australia. In this role you will work within the Amazon Security Incident Response Team (SIRT). SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly sensitive data. They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. SIRT Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis. With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built. We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, threat hunting, and threat intelligence.
This position is based in Sydney, Australia.
Key job responsibilities
- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Amazon's incident response capabilities.
- Working alongside and mentoring Information Security engineers to improve security, reduce and quickly address risk.
- Evaluating the impact of current security trends, advisories, publications, and academic research to Amazon, coordinating response as necessary across affected teams.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation.
About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- BS in Computer Science, Information Security, and 3+ years of related professional experience or 5+ years of related professional experience.
- Experience with common security monitoring, log analysis and forensic tools.
- Proficient in one or more scripting languages (E.g: Python, Perl, Bash, PowerShell, etc.)
- Able to perform DFIR and provide incident command at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership.
Preferred Qualifications
- Technical depth in one or more specialties including: application security, infrastructure security, digital forensics, malware analysis, threat hunting or some combination thereof.
- Relevant industry certifications from SANS, ISC2, etc.
- Experience working as part of a Computer Security Incident Response Team (CSIRT)
- Familiarity/experience with AWS services and security concepts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking qualified Security Engineers to join our innovative, high energy Information Security team in Sydney, Australia. In this role you will work within the Amazon Security Incident Response Team (SIRT). SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly sensitive data. They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. SIRT Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis. With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built. We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, threat hunting, and threat intelligence.
This position is based in Sydney, Australia.
Key job responsibilities
- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Amazon's incident response capabilities.
- Working alongside and mentoring Information Security engineers to improve security, reduce and quickly address risk.
- Evaluating the impact of current security trends, advisories, publications, and academic research to Amazon, coordinating response as necessary across affected teams.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation.
About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- BS in Computer Science, Information Security, and 3+ years of related professional experience or 5+ years of related professional experience.
- Experience with common security monitoring, log analysis and forensic tools.
- Proficient in one or more scripting languages (E.g: Python, Perl, Bash, PowerShell, etc.)
- Able to perform DFIR and provide incident command at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership.
Preferred Qualifications
- Technical depth in one or more specialties including: application security, infrastructure security, digital forensics, malware analysis, threat hunting or some combination thereof.
- Relevant industry certifications from SANS, ISC2, etc.
- Experience working as part of a Computer Security Incident Response Team (CSIRT)
- Familiarity/experience with AWS services and security concepts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
0
Security Engineer, Incident Response, SIRT
Sydney, New South Wales
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Amazon is looking for a qualified Security Engineer to join our innovative, high energy Security Incident Response Team (SIRT) in Sydney.
SIRT Security Engineers respond to security events, conduct analysis of threats and intrusion attempts, and provide security services to safeguard highly sensitive data.
They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis.
With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built.
We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, cryptography, and security intelligence.
Key job responsibilities
- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Amazon's incident response capabilities.
- Working alongside Security Engineers to improve security, and to reduce and quickly address risk.
- Evaluating the impact of current security trends, advisories, publications, and coordinating response as necessary across affected teams.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation.
About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- BS in Computer Science, Information Security and 1+ years of post graduate (non- internship) related professional experience or 3+ years of related professional experience.
- Proficient in one or more scripting languages (E.g: Python, Perl, Bash, PowerShell, etc.).
- Experience with common security monitoring, log analysis and forensic tools.
- Able to perform DFIR and provide incident command at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership.
Preferred Qualifications
- Technical depth in one or more specialties including: application security, infrastructure security, digital forensics, malware analysis, threat hunting or some combination thereof.
- Experience working as part of a Computer Security Incident Response Team (CSIRT)
- Familiarity/experience with AWS services and security concepts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is looking for a qualified Security Engineer to join our innovative, high energy Security Incident Response Team (SIRT) in Sydney.
SIRT Security Engineers respond to security events, conduct analysis of threats and intrusion attempts, and provide security services to safeguard highly sensitive data.
They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis.
With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built.
We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, cryptography, and security intelligence.
Key job responsibilities
- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Amazon's incident response capabilities.
- Working alongside Security Engineers to improve security, and to reduce and quickly address risk.
- Evaluating the impact of current security trends, advisories, publications, and coordinating response as necessary across affected teams.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation.
About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- BS in Computer Science, Information Security and 1+ years of post graduate (non- internship) related professional experience or 3+ years of related professional experience.
- Proficient in one or more scripting languages (E.g: Python, Perl, Bash, PowerShell, etc.).
- Experience with common security monitoring, log analysis and forensic tools.
- Able to perform DFIR and provide incident command at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership.
Preferred Qualifications
- Technical depth in one or more specialties including: application security, infrastructure security, digital forensics, malware analysis, threat hunting or some combination thereof.
- Experience working as part of a Computer Security Incident Response Team (CSIRT)
- Familiarity/experience with AWS services and security concepts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
1
Security Engineer, Incident Response, SIRT
Sydney, New South Wales
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Amazon is looking for a qualified Security Engineer to join our innovative Security Incident Response Team (SIRT) in Sydney.
SIRT Security Engineers respond to security events, conduct analysis of threats and intrusion attempts, and provide security services to safeguard highly sensitive data.
They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis.
With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built.
We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, cryptography, and security intelligence.
Key job responsibilities
- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Amazon's incident response capabilities.
- Working alongside Security Engineers to improve security, and to reduce and quickly address risk.
- Evaluating the impact of current security trends, advisories, publications, and coordinating response as necessary across affected teams.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation.
About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- BS in Computer Science, Information Security and 1+ years of post graduate (non- internship) related professional experience or 3+ years of related professional experience.
- Proficient in one or more scripting languages (E.g: Python, Perl, Bash, PowerShell, etc.).
- Experience with common security monitoring, log analysis and forensic tools.
- Able to perform DFIR and provide incident command at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership.
Preferred Qualifications
- Technical depth in one or more specialties including: application security, infrastructure security, digital forensics, malware analysis, threat hunting or some combination thereof.
- Experience working as part of a Computer Security Incident Response Team (CSIRT)
- Familiarity/experience with AWS services and security concepts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is looking for a qualified Security Engineer to join our innovative Security Incident Response Team (SIRT) in Sydney.
SIRT Security Engineers respond to security events, conduct analysis of threats and intrusion attempts, and provide security services to safeguard highly sensitive data.
They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis.
With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built.
We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, cryptography, and security intelligence.
Key job responsibilities
- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.
- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.
- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.
- Identifying and recommending solutions that improve or expand Amazon's incident response capabilities.
- Working alongside Security Engineers to improve security, and to reduce and quickly address risk.
- Evaluating the impact of current security trends, advisories, publications, and coordinating response as necessary across affected teams.
- Keeping your knowledge and skills current with the rapidly changing threat landscape.
- Participating in a follow-the-sun on-call rotation.
About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- BS in Computer Science, Information Security and 1+ years of post graduate (non- internship) related professional experience or 3+ years of related professional experience.
- Proficient in one or more scripting languages (E.g: Python, Perl, Bash, PowerShell, etc.).
- Experience with common security monitoring, log analysis and forensic tools.
- Able to perform DFIR and provide incident command at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership.
Preferred Qualifications
- Technical depth in one or more specialties including: application security, infrastructure security, digital forensics, malware analysis, threat hunting or some combination thereof.
- Experience working as part of a Computer Security Incident Response Team (CSIRT)
- Familiarity/experience with AWS services and security concepts.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
System Development Engineer, AWS Incident Response
Sydney, New South Wales
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
As a System Development Engineer on the team you will build tooling to automate the detection and resolution of issues within AWS and Amazon infrastructure. You will also spend a portion of your time of your time directing the resolution of high visibility incidents by leading conference calls and remote teams. Using data learned from those incidents you will drive further improvements into our automation, tooling, and processes so that the next event is shorter or avoided entirely. You will participate on project teams to expand use of our tooling to additional areas across Amazon. If you're looking for a supportive team with great growth potential and an opportunity to make a huge impact, this is the team to join.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Key job responsibilities
- Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
- Design, build, and enhance incident detection and management tools
- Participate in Agile sprints to evolve business processes and technologies
- Create and review documentation; design new standard operating procedures
- Identify and troubleshoot recurring platform issues and own projects to drive improvements
- Mentor peers in your areas of technical and operational strength
A day in the life
AWS Incident Response is at the heart of the high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling. It's an exciting time to join our team as we are rapidly growing and expanding our offerings.
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
Preferred Qualifications
- Experience with distributed systems at scale
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
As a System Development Engineer on the team you will build tooling to automate the detection and resolution of issues within AWS and Amazon infrastructure. You will also spend a portion of your time of your time directing the resolution of high visibility incidents by leading conference calls and remote teams. Using data learned from those incidents you will drive further improvements into our automation, tooling, and processes so that the next event is shorter or avoided entirely. You will participate on project teams to expand use of our tooling to additional areas across Amazon. If you're looking for a supportive team with great growth potential and an opportunity to make a huge impact, this is the team to join.
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
Key job responsibilities
- Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
- Design, build, and enhance incident detection and management tools
- Participate in Agile sprints to evolve business processes and technologies
- Create and review documentation; design new standard operating procedures
- Identify and troubleshoot recurring platform issues and own projects to drive improvements
- Mentor peers in your areas of technical and operational strength
A day in the life
AWS Incident Response is at the heart of the high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling. It's an exciting time to join our team as we are rapidly growing and expanding our offerings.
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
Preferred Qualifications
- Experience with distributed systems at scale
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
3
Security Engineer, Incident Response , AWS Corporate Security
Melbourne, Victoria
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
AWS is looking for a passionate Security Engineer, Incident Response who can lead the response to security issues across the largest cloud provider in the world. You must thrive in high-pressure situations, and think like both an attacker and defender, while working through the entire incident response lifecycle. You'll be working in a global team environment where clear and accurate communication, documentation, and collaboration on security issues is critical.
In this role you'll be conducting security monitoring and response activities for the Amazon internal network. We value broad and deep technical knowledge, specifically in the fields of operating system security, network security, cryptography, software security, malware analysis, forensics, security operations, incident response, detection and hunting, and emergent security intelligence. We don't expect you to be an expert in all of the domains mentioned, but we do expect you to be excited to learn about them!
Basic Qualifications
- BS degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent related field. Alternatively, equivalent cyber security experience or certifications (GIAC etc).
- 5+ years of demonstrated experience with a focus in areas such as systems, network, and/or application security.
- 3+ years experience on a Security team, especially experience coordinating responses to security incidents.
- Proficiency with a programming or scripting language.
Preferred Qualifications
- 5+ years experience working in incident response, security operations, security automation tooling, hunting, or threat intelligence.
- Familiarity with malware analysis, forensics, SOAR, SIEM platforms, or detection engineering and hunting. Demonstrable subject matter expertise in any of these domains a plus.
- Proficiency across a variety of Operating Systems (MS Windows, Linux, MacOS).
- Experience with Amazon Web Services.
- Meets/exceeds Amazon's leadership principles requirements for this role.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS is looking for a passionate Security Engineer, Incident Response who can lead the response to security issues across the largest cloud provider in the world. You must thrive in high-pressure situations, and think like both an attacker and defender, while working through the entire incident response lifecycle. You'll be working in a global team environment where clear and accurate communication, documentation, and collaboration on security issues is critical.
In this role you'll be conducting security monitoring and response activities for the Amazon internal network. We value broad and deep technical knowledge, specifically in the fields of operating system security, network security, cryptography, software security, malware analysis, forensics, security operations, incident response, detection and hunting, and emergent security intelligence. We don't expect you to be an expert in all of the domains mentioned, but we do expect you to be excited to learn about them!
Basic Qualifications
- BS degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent related field. Alternatively, equivalent cyber security experience or certifications (GIAC etc).
- 5+ years of demonstrated experience with a focus in areas such as systems, network, and/or application security.
- 3+ years experience on a Security team, especially experience coordinating responses to security incidents.
- Proficiency with a programming or scripting language.
Preferred Qualifications
- 5+ years experience working in incident response, security operations, security automation tooling, hunting, or threat intelligence.
- Familiarity with malware analysis, forensics, SOAR, SIEM platforms, or detection engineering and hunting. Demonstrable subject matter expertise in any of these domains a plus.
- Proficiency across a variety of Operating Systems (MS Windows, Linux, MacOS).
- Experience with Amazon Web Services.
- Meets/exceeds Amazon's leadership principles requirements for this role.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
4
Incident Management Engineer, AWS Incident Detection and Response
Sydney, New South Wales
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
ABOUT US
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.
ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level - with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
Finally, you are passionate about technology with a desire to learn more and do more with AWS.
ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
Key job responsibilities
Every day will bring new and exciting challenges that include elements of:
* Drive the resolution of large scale customer impacting incidents as part of a team rotation
* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
* Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and remote teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organisation
Please note that while this role is open to applicants in Sydney or Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
- 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
- Bachelor's degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
Preferred Qualifications
- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Knowledge of ITIL/Lean Processes
- Ability to work in ambiguous environments
- Demonstrated critical thinking and logical problem solving skills
- Experience driving collaborative projects from conception to delivery
- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
ABOUT US
Amazon has built a reputation for excellence with a mission to be the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.
ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level - with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
Finally, you are passionate about technology with a desire to learn more and do more with AWS.
ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
Key job responsibilities
Every day will bring new and exciting challenges that include elements of:
* Drive the resolution of large scale customer impacting incidents as part of a team rotation
* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
* Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and remote teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organisation
Please note that while this role is open to applicants in Sydney or Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications
- 5+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.
- Bachelor's degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
Preferred Qualifications
- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Knowledge of ITIL/Lean Processes
- Ability to work in ambiguous environments
- Demonstrated critical thinking and logical problem solving skills
- Experience driving collaborative projects from conception to delivery
- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Incident Management Engineer, AWS Incident Detection and Response
Sydney, New South Wales
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.
ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level - with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
Finally, you are passionate about technology with a desire to learn more and do more with AWS.
ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
Please note that while this role is open to applicants in Sydney & Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9:00 AM - 5:00 PM AEST (11:00 AM - 7:00 PM NZST) regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.
Key job responsibilities
Every day will bring new and exciting challenges that include elements of:
* Drive the resolution of large scale customer impacting incidents as part of a team rotation
* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
* Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organization
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 3+ years of network and operating system support experience
- Bachelor's degree
- Knowledge of distributed computing environments
- Experience with AWS services and/or other cloud offerings
Preferred Qualifications
- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Familiarity with Cloud services with a focus on high availability and fault tolerant design
- Experience with data manipulation and/or automation using Python, JavaScript or shell scripting
- Ability to work in ambiguous environments and drive collaborative projects from conception to delivery
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.
ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level - with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.
Finally, you are passionate about technology with a desire to learn more and do more with AWS.
ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.
Please note that while this role is open to applicants in Sydney & Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9:00 AM - 5:00 PM AEST (11:00 AM - 7:00 PM NZST) regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.
Key job responsibilities
Every day will bring new and exciting challenges that include elements of:
* Drive the resolution of large scale customer impacting incidents as part of a team rotation
* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
* Provide critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organization
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 3+ years of network and operating system support experience
- Bachelor's degree
- Knowledge of distributed computing environments
- Experience with AWS services and/or other cloud offerings
Preferred Qualifications
- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Familiarity with Cloud services with a focus on high availability and fault tolerant design
- Experience with data manipulation and/or automation using Python, JavaScript or shell scripting
- Ability to work in ambiguous environments and drive collaborative projects from conception to delivery
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Sr. Technical Program Manager, Incident Detection and Response (IDR)
Sydney, New South Wales
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Are you passionate about driving change? AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Technical Program Manager (TPM) who will own programs to improve our critical incident management processes and technology which support the AWS Incident Detection and Response service.
As a TPM in ES2, you will lead various programs, partner with Engineers, product managers, and business leaders to define, manage, and eliminate operational inefficiencies and risks within our service. These items can manifest as process defects, tooling/product opportunities, blind spots, system bottlenecks, or capacity constraints.
The TPM will review operational outputs to prioritize actions which improve incident management capabilities and customer experience. This is accomplished by partnering with product, operations engineers/managers, and development teams to improve existing mechanisms or build new ones. You will develop and drive high-level strategic initiatives but will also be willing to roll up your sleeves, dive in, and get the job done.
Key job responsibilities
The right candidate is passionate about driving mission-critical programs with an ability to take large, complex problems/projects and break them down into manageable components. The ability to navigate ambiguity, operate with high judgement and analyze ever-changing customer trends will be required. TPMs influence without authority and will be key to your success.
Everyday brings new and exciting challenges which include:
- Own and define the delivery and direction of various Incident Management and Customer Enablement programs.
- Work closely with internal stakeholders to insure that inefficiencies are well defined and measured.
- Identify trends within our operational processes and technology which may change our product's roadmap.
- Advocate for internal stakeholders and customers by representing their voice.
- Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence.
- Assist in the design and build of solutions that use automation, self-repair, and Generative AI rather than relying on human intervention.
- Other duties as required by the organization, including occasional out of hours support
A day in the life
A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The TPM will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. The leader may have formal training and/or background in Kepner Tregoe, 5 Why's, Six Sigma, ITIL, Agile SCRUM.
About the team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The Enhanced Support Services (ES2) team is part of the broader AWS Support organization and is dedicated to managing customer impacting incidents, and critical escalations.
In this role, you will be immersed within ES2, E2M, AWS Support Leadership and our stakeholders in AWS Service Teams. You'll find coworkers who are eager to team up, collaborate, and solve problems together. You will also work directly with senior leadership within AWS acting as the "voice of the customer" helping teams better balance and understand the needs of our customers.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you passionate about driving change? AWS Enhanced Support Services (ES2) team is hiring a passionate, results-oriented Technical Program Manager (TPM) who will own programs to improve our critical incident management processes and technology which support the AWS Incident Detection and Response service.
As a TPM in ES2, you will lead various programs, partner with Engineers, product managers, and business leaders to define, manage, and eliminate operational inefficiencies and risks within our service. These items can manifest as process defects, tooling/product opportunities, blind spots, system bottlenecks, or capacity constraints.
The TPM will review operational outputs to prioritize actions which improve incident management capabilities and customer experience. This is accomplished by partnering with product, operations engineers/managers, and development teams to improve existing mechanisms or build new ones. You will develop and drive high-level strategic initiatives but will also be willing to roll up your sleeves, dive in, and get the job done.
Key job responsibilities
The right candidate is passionate about driving mission-critical programs with an ability to take large, complex problems/projects and break them down into manageable components. The ability to navigate ambiguity, operate with high judgement and analyze ever-changing customer trends will be required. TPMs influence without authority and will be key to your success.
Everyday brings new and exciting challenges which include:
- Own and define the delivery and direction of various Incident Management and Customer Enablement programs.
- Work closely with internal stakeholders to insure that inefficiencies are well defined and measured.
- Identify trends within our operational processes and technology which may change our product's roadmap.
- Advocate for internal stakeholders and customers by representing their voice.
- Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence.
- Assist in the design and build of solutions that use automation, self-repair, and Generative AI rather than relying on human intervention.
- Other duties as required by the organization, including occasional out of hours support
A day in the life
A successful candidate will be highly analytical, resourceful, customer-focused, team oriented, and will have an ability to work independently under time constraints to meet deadlines. The TPM will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. The leader may have formal training and/or background in Kepner Tregoe, 5 Why's, Six Sigma, ITIL, Agile SCRUM.
About the team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
The Enhanced Support Services (ES2) team is part of the broader AWS Support organization and is dedicated to managing customer impacting incidents, and critical escalations.
In this role, you will be immersed within ES2, E2M, AWS Support Leadership and our stakeholders in AWS Service Teams. You'll find coworkers who are eager to team up, collaborate, and solve problems together. You will also work directly with senior leadership within AWS acting as the "voice of the customer" helping teams better balance and understand the needs of our customers.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Information Security Analyst
Sydney, New South Wales
ServiceNow, Inc.
Posted 2 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**About Digital Technology & The ServiceNow Security Office?**
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth?
?We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it?
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them?
?The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact?
**Team?**
ServiceNow's Global Security Support Center (GSSC) team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow's internal and external security program and communicate ServiceNow's commitment to security to the world. The global team works closely with other components within ServiceNow on security-related topics and directly interfaces with ServiceNow customers?
GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organization to improve our customers' security posture and build Customer trust?
**Responsibilities/what you get to do in this role?**
+ Establish and maintain excellent customer experience.
+ Build trust and confidence with all customers.
+ Represent and be a point of contact and support for everything Security in ServiceNow for all internal and external customers.
+ Facilitate the successful workflow/triage of security-related incidents/cases by interacting with customers, various security teams, and other internal ServiceNow teams as needed.
+ Provide support and be available as?an escalation contact in the?On-Call rotation (weekends, public holidays and after hours) as and when needed, to ensure customers are taken care of, during times that demand availability and support.
+ Develop and deliver training programs for internal and external customers on security awareness and best practices.
+ Develop AI Solutions for automating repetitive activities.
+ Lead, triage, investigation and respond to security matters ensuring timely resolution and enhance customer experience and processes.
+ Work with Legal on security/privacy-related matters?
**_Note:_** _This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia will be considered._
**To be successful in this role you have**
+ **Experience** : Minimum of 2-5 years of experience in information security or application security roles.
+ **Certifications** : Relevant certifications such as ServiceNow CSA (minimum), Azure AI Fundamentals or AWS Certified AI Practitioner, OSWA, GWAPT, GSEC, GCIH, CISSP, CISM are highly desirable.
+ **Skills**
+ Technical: Proficiency in security tools and technologies, logging, SIEM, WAF, firewalls, intrusion detection systems, vulnerability management platforms, and encryption techniques.
+ Risk: Articulate Security risks in simple English to customers.
+ Artificial Intelligence: Exposure to AI technologies desired but not mandatory.
+ Analytical: Strong analytical and problem-solving skills, with the ability to assess and respond to complex security issues.
+ Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
+ Team Collaboration: Proven ability to work effectively in a collaborative team environment.
+ Concepts: Good understanding of Security concepts and articulating in simple terms without using Jargons and make sense to customers.
+ Application Security: Good understanding of common web application vulnerabilities (OWASP Top Ten) & mitigation strategies
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry (Advantage)
+ **Education** : Bachelor's degree in computer science or information security, or relevant information security experience.
+ **BONUS** : Web-based vulnerability exploitation experience?
+ **Attributes**
+ High self-confidence.
+ Proactive and self-motivated with a strong sense of ownership and accountability.
+ Attention to detail and capable of managing multiple tasks and priorities simultaneously.
+ Innovative mindset with the ability to develop creative solutions to complex security challenges.
+ Highly positive mindset that should never get faded while serving different cultures across the globe.
+ Ability to help customers in all best possible ways.
_This Level 2/3 Information Security and Application Security Specialist role is an exciting opportunity to join a dynamic and forward-thinking company. If you have the skills, experience, and passion for ensuring the security and integrity of information systems, we invite you to apply and become part of the ServiceNow team._
**_Note:_** _This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia will be considered._
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**About Digital Technology & The ServiceNow Security Office?**
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth?
?We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it?
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them?
?The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact?
**Team?**
ServiceNow's Global Security Support Center (GSSC) team leverages its diverse, highly skilled security background and expertise to help enhance ServiceNow's internal and external security program and communicate ServiceNow's commitment to security to the world. The global team works closely with other components within ServiceNow on security-related topics and directly interfaces with ServiceNow customers?
GSSC Mission Statement: To provide external & internal facing security support on behalf of the Security Organization to improve our customers' security posture and build Customer trust?
**Responsibilities/what you get to do in this role?**
+ Establish and maintain excellent customer experience.
+ Build trust and confidence with all customers.
+ Represent and be a point of contact and support for everything Security in ServiceNow for all internal and external customers.
+ Facilitate the successful workflow/triage of security-related incidents/cases by interacting with customers, various security teams, and other internal ServiceNow teams as needed.
+ Provide support and be available as?an escalation contact in the?On-Call rotation (weekends, public holidays and after hours) as and when needed, to ensure customers are taken care of, during times that demand availability and support.
+ Develop and deliver training programs for internal and external customers on security awareness and best practices.
+ Develop AI Solutions for automating repetitive activities.
+ Lead, triage, investigation and respond to security matters ensuring timely resolution and enhance customer experience and processes.
+ Work with Legal on security/privacy-related matters?
**_Note:_** _This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia will be considered._
**To be successful in this role you have**
+ **Experience** : Minimum of 2-5 years of experience in information security or application security roles.
+ **Certifications** : Relevant certifications such as ServiceNow CSA (minimum), Azure AI Fundamentals or AWS Certified AI Practitioner, OSWA, GWAPT, GSEC, GCIH, CISSP, CISM are highly desirable.
+ **Skills**
+ Technical: Proficiency in security tools and technologies, logging, SIEM, WAF, firewalls, intrusion detection systems, vulnerability management platforms, and encryption techniques.
+ Risk: Articulate Security risks in simple English to customers.
+ Artificial Intelligence: Exposure to AI technologies desired but not mandatory.
+ Analytical: Strong analytical and problem-solving skills, with the ability to assess and respond to complex security issues.
+ Communication: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
+ Team Collaboration: Proven ability to work effectively in a collaborative team environment.
+ Concepts: Good understanding of Security concepts and articulating in simple terms without using Jargons and make sense to customers.
+ Application Security: Good understanding of common web application vulnerabilities (OWASP Top Ten) & mitigation strategies
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry (Advantage)
+ **Education** : Bachelor's degree in computer science or information security, or relevant information security experience.
+ **BONUS** : Web-based vulnerability exploitation experience?
+ **Attributes**
+ High self-confidence.
+ Proactive and self-motivated with a strong sense of ownership and accountability.
+ Attention to detail and capable of managing multiple tasks and priorities simultaneously.
+ Innovative mindset with the ability to develop creative solutions to complex security challenges.
+ Highly positive mindset that should never get faded while serving different cultures across the globe.
+ Ability to help customers in all best possible ways.
_This Level 2/3 Information Security and Application Security Specialist role is an exciting opportunity to join a dynamic and forward-thinking company. If you have the skills, experience, and passion for ensuring the security and integrity of information systems, we invite you to apply and become part of the ServiceNow team._
**_Note:_** _This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia will be considered._
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
8
Physical Security Analyst, AWS Security
Melbourne, Victoria
Amazon
Posted 3 days ago
Job Viewed
Job Description
Description
Amazon Web Services (AWS) is the leading cloud service provider, providing virtualised infrastructure, storage, networking, messaging, and many other services to customers all over the world, including government customers. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises to large government customers, run their operations and applications on AWS' highly secure infrastructure.
AWS Security is looking for a highly talented and motivated Physical Security Analyst to work with our team, designing the secure facilities to maximize the effectiveness of the physical security program. The duties include extra-low voltage system design and engineering, working with the architectural and engineering teams to assure security best practices are observed, drafting new systems into the design teams build plans, and coordinating with physical security leaders to understand the new build and security system designs, adhering to an approved products list. A successful candidate will be responsible for interpretation of Risk Assessments and Threat Analysis and Physical Security Standards to assure the proper security technologies are selected to meet the unique challenges to be found in a sensitive security program.
Key job responsibilities
This role will be expected to provide in-depth security advice on the physical security architecture for the organisation. You will draw upon your strong knowledge as well as invent and innovate in the course of your duties. Key responsibilities may include:
* Lead the physical security architecture elements on a sensitive program.
* Create and communicate detailed physical security system designs and guidance to ensure compliance with government policies and frameworks.
* Subject matter expertise to support the AWS Security leadership and other security teams, with a focus on physical security.
* Physical / Protective Security Risk, Threat, and Vulnerability Management.
* Management and implement Physical security risk, threat, and vulnerability deliverables - e.g. internal and external audit items, security deliverables annual PSPF Self-assessment and ASD Cyber Survey.
* Preparation of executive level presentation packs, briefings, papers and reports to various internal and external governance bodies and stakeholders.
* Develop, oversee, and review protective security policies, procedures, processes, guidelines, forms and templates relating to protective security and day to day protective security operations.
* Identify vulnerable processes and systems and provide advice and support for the remediation of security risk and reduce exposure to security threats to support the rollout of new assets.
* Engage with and work collaboratively with stakeholders across AWS and externally, in relation to compliance obligations, e.g. PSPF and ISM.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
Engineers in this role must show exemplary judgment in making technical trade-offs between short versus long term security and business goals. They must also demonstrate resilience and navigate difficult situations with composure and tact. Conflicts should be addressed by listening, finding the best way forward and persuading one's colleagues. Successful engineers in this role will regularly analyze their own performance with a critical eye. A broad understanding of the AWS business and its interconnections is required. This position will also provide training, advice, and mentorship to other engineers throughout AWS.
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
The team is comprised of security professionals with a cross section of national security and private sector experience, providing a range of perspectives required for creative problem solving. We value diversity of thought, creativity, and a strong Bias for Action and Earn Trust. We believe that there are no "perfect" security solutions and we develop and iterate using a continuous improvement process.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years of program or project management experience
- 2+ years of industry work experience
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon Web Services (AWS) is the leading cloud service provider, providing virtualised infrastructure, storage, networking, messaging, and many other services to customers all over the world, including government customers. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises to large government customers, run their operations and applications on AWS' highly secure infrastructure.
AWS Security is looking for a highly talented and motivated Physical Security Analyst to work with our team, designing the secure facilities to maximize the effectiveness of the physical security program. The duties include extra-low voltage system design and engineering, working with the architectural and engineering teams to assure security best practices are observed, drafting new systems into the design teams build plans, and coordinating with physical security leaders to understand the new build and security system designs, adhering to an approved products list. A successful candidate will be responsible for interpretation of Risk Assessments and Threat Analysis and Physical Security Standards to assure the proper security technologies are selected to meet the unique challenges to be found in a sensitive security program.
Key job responsibilities
This role will be expected to provide in-depth security advice on the physical security architecture for the organisation. You will draw upon your strong knowledge as well as invent and innovate in the course of your duties. Key responsibilities may include:
* Lead the physical security architecture elements on a sensitive program.
* Create and communicate detailed physical security system designs and guidance to ensure compliance with government policies and frameworks.
* Subject matter expertise to support the AWS Security leadership and other security teams, with a focus on physical security.
* Physical / Protective Security Risk, Threat, and Vulnerability Management.
* Management and implement Physical security risk, threat, and vulnerability deliverables - e.g. internal and external audit items, security deliverables annual PSPF Self-assessment and ASD Cyber Survey.
* Preparation of executive level presentation packs, briefings, papers and reports to various internal and external governance bodies and stakeholders.
* Develop, oversee, and review protective security policies, procedures, processes, guidelines, forms and templates relating to protective security and day to day protective security operations.
* Identify vulnerable processes and systems and provide advice and support for the remediation of security risk and reduce exposure to security threats to support the rollout of new assets.
* Engage with and work collaboratively with stakeholders across AWS and externally, in relation to compliance obligations, e.g. PSPF and ISM.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
Engineers in this role must show exemplary judgment in making technical trade-offs between short versus long term security and business goals. They must also demonstrate resilience and navigate difficult situations with composure and tact. Conflicts should be addressed by listening, finding the best way forward and persuading one's colleagues. Successful engineers in this role will regularly analyze their own performance with a critical eye. A broad understanding of the AWS business and its interconnections is required. This position will also provide training, advice, and mentorship to other engineers throughout AWS.
About the team
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
The team is comprised of security professionals with a cross section of national security and private sector experience, providing a range of perspectives required for creative problem solving. We value diversity of thought, creativity, and a strong Bias for Action and Earn Trust. We believe that there are no "perfect" security solutions and we develop and iterate using a continuous improvement process.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years of program or project management experience
- 2+ years of industry work experience
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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