352 Senior Specialist jobs in Australia
Technical Specialist
Dampier, Western Australia
Wabtec Corporation
Posted 2 days ago
Job Viewed
Job Description
It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**What are we offering you?**
+ Training - commensurate with experience
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Novated Leasing options
+ Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
+ Access to our Employee Assistance Program
**Who will you be working with?**
Reporting to WA Services Leader, as a key member of the Services team, you will provide Wabtec Locomotive technical advice to Roy Hill maintenance staff for all owned locomotives on the Roy Hill rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation.
**Where is the position located?**
The successful candidate can be based at Karratha OR Port Hedland OR Perth. They should be flexible to work at other sites/projects in the Pilbara region. The starting roster will be 7 days on 7 days off but this can vary depending on the site/project/Client requirement.
**What will your typical day look like?**
+ Respond to Roy Hill requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support;
+ Provide coaching and assistance to customer on product maintenance, troubleshooting and repair;
+ Track product performance metrics and issue recommendations for continuous improvement;
+ Coordinate implementation of field modifications and monitor effectiveness;
+ Perform joint investigation of failed components with the customer for warranty administration;
+ Partner with the customer to develop and have a smooth transition of BEL locomotive into operations;
+ Interact with Wabtec teams regionally on issues, product development and training;
+ Ensure timely resolution of customer issues and customer satisfaction;
+ Report on performance criteria and customer monthly meeting including RX's, trending and pareto CCD charts;
+ Develop a deep understanding of the customer's business to identify opportunities for account growth;
+ Day-to-Day ERP Transactions to ensure timely material transactions;
+ Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
+ Achieve internal level 1 certification training within 18 months; and
+ Operate safely and under site isolation processes.
**What do we want to know about you?**
+ Minimum of 5 years' experience working within the Rail Industry preferably on Wabtec / GET locomotives;
+ Recent experience maintaining and troubleshooting EVO & FDL locomotives;
+ Ability to manage effectively several projects simultaneously in a dynamic and face paced environment;
+ Demonstrated ability to support and resolve problems with customer focus;
+ Strong customer service mindset;
+ Strong oral and written communication skills;
+ Strong interpersonal and leadership skills; and
+ Own technical fleet performance on site in regarding to product performance.
**We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
**What are we offering you?**
+ Training - commensurate with experience
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Novated Leasing options
+ Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
+ Access to our Employee Assistance Program
**Who will you be working with?**
Reporting to WA Services Leader, as a key member of the Services team, you will provide Wabtec Locomotive technical advice to Roy Hill maintenance staff for all owned locomotives on the Roy Hill rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation.
**Where is the position located?**
The successful candidate can be based at Karratha OR Port Hedland OR Perth. They should be flexible to work at other sites/projects in the Pilbara region. The starting roster will be 7 days on 7 days off but this can vary depending on the site/project/Client requirement.
**What will your typical day look like?**
+ Respond to Roy Hill requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support;
+ Provide coaching and assistance to customer on product maintenance, troubleshooting and repair;
+ Track product performance metrics and issue recommendations for continuous improvement;
+ Coordinate implementation of field modifications and monitor effectiveness;
+ Perform joint investigation of failed components with the customer for warranty administration;
+ Partner with the customer to develop and have a smooth transition of BEL locomotive into operations;
+ Interact with Wabtec teams regionally on issues, product development and training;
+ Ensure timely resolution of customer issues and customer satisfaction;
+ Report on performance criteria and customer monthly meeting including RX's, trending and pareto CCD charts;
+ Develop a deep understanding of the customer's business to identify opportunities for account growth;
+ Day-to-Day ERP Transactions to ensure timely material transactions;
+ Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
+ Achieve internal level 1 certification training within 18 months; and
+ Operate safely and under site isolation processes.
**What do we want to know about you?**
+ Minimum of 5 years' experience working within the Rail Industry preferably on Wabtec / GET locomotives;
+ Recent experience maintaining and troubleshooting EVO & FDL locomotives;
+ Ability to manage effectively several projects simultaneously in a dynamic and face paced environment;
+ Demonstrated ability to support and resolve problems with customer focus;
+ Strong customer service mindset;
+ Strong oral and written communication skills;
+ Strong interpersonal and leadership skills; and
+ Own technical fleet performance on site in regarding to product performance.
**We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
This advertiser has chosen not to accept applicants from your region.
0
Technical Specialist
Garden Island, Western Australia
RTX Corporation
Posted 24 days ago
Job Viewed
Job Description
**Date Posted:**
2025-07-28
**Country:**
Australia
**Location:**
AUSWA112: Stirling WA, Dampier Road, Garden Island, WA, 6168, Australia
**Position Role Type:**
Unspecified
+ Join an industry leader and one of the most reputable technology innovators in the world
+ Rewarding opportunity supporting Australia's most strategic defence capability.
+ Apply and grow your skills as a Technical Specialist in current and future capabilities
+ Working with a great team by the water at HMAS Stirling and Henderson, WA
When you join Raytheon Australia, you are joining a recognised leader and trusted partner to the Australian defence industry and real sovereign capability. As the leading combat systems integrator for Australia most strategic defence assets: our fleet of Collins Class Submarines, we provide mission support and solutions to protect, secure and defend our nation.
Based at HMAS Stirling and Henderson, WA we are seeking a Technical Specialist to join our team who, works closely with our Senior Maintenance Manager supporting the Communication and Combat System update, upgrade and upkeep.
You will enjoy exciting work and rewarding career opportunities, focusing on the advancement, maintenance and technical support to the class. Being successful you have the opportunity to work with small teams whilst also maintaining independence in the execution of the work. The Technical Specialist role will have the opportunity to engage directly with RAN personnel and the Raytheon Australia team supporting Collins Class Submarines and the Combat System Support Facility.
We offer an excellent salary with outstanding opportunities to grow and develop your career. Raytheon Australia's has an exclusive professional development program, and a raft of employee benefits tailored to suit every stage of your career and lifestyle.
**Key Responsibilities**
+ Apply the skills necessary to perform update, upgrade and upkeep on complex electronic equipment and systems.
+ Understand system features and capabilities; to enable you to promptly assess, trouble shoot and diagnose problems while implementing solutions as required.
+ Prepare and execute project update and sustainment plans to meet budget and timeline objectives.
+ Work collaboratively with engineering specialists to report problems, develop solutions and provide feedback; cooperating with colleagues to ensure equipment is serviceable and safe to meet the operational requirements of Collins Class Submarines.
+ Support your peers and other teams by contributing to the development of and assisting with the assembly, installation and testing of equipment and systems.
+ Maintenance management administration support to ensure maintenance activities are compliant with relevant policies, procedure, quality requirements directive and regulations.
+ Implement safe system of work and administer the WH&S obligations.
+ Develop, implement and support training for activities and ongoing training for team development
+ Provide Subject-Matter-Expert support to peers and other teams by providing expert advice on technical matters relating to the equipment and systems including defect repairs.
**Skills, Experience and Qualifications**
+ A minimum of a Certificate IV in Electrical, Electronics or Communications or equivalent.
+ Understanding and experience (6 or more years) in electronic system fault finding and diagnostic skills; electrical and data interface standards and protocols; operating systems/servers, network protocols.
+ An understanding of, and an ability to use, modern RF test and measurement equipment.
+ Experience working in a small and dynamic team to deliver outcomes to defined timelines.
+ Meet the work, health and safety requirements - both Raytheon Australia and legal standards.
This position may require availability to travel within Australia and Overseas to support Submarine maintenance.
The successful Candidates must be eligible to obtain and maintain up to a Negative Vetting Level 1 Security Clearance as needed. Eligibility can be found at is the opportunity for you to build your career in a world class team and help update and sustain the defence systems that keep Australia safe.
If you are looking for a challenging and rewarding career access your next mission by clicking the "Apply" button below or contact us at .
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
2025-07-28
**Country:**
Australia
**Location:**
AUSWA112: Stirling WA, Dampier Road, Garden Island, WA, 6168, Australia
**Position Role Type:**
Unspecified
+ Join an industry leader and one of the most reputable technology innovators in the world
+ Rewarding opportunity supporting Australia's most strategic defence capability.
+ Apply and grow your skills as a Technical Specialist in current and future capabilities
+ Working with a great team by the water at HMAS Stirling and Henderson, WA
When you join Raytheon Australia, you are joining a recognised leader and trusted partner to the Australian defence industry and real sovereign capability. As the leading combat systems integrator for Australia most strategic defence assets: our fleet of Collins Class Submarines, we provide mission support and solutions to protect, secure and defend our nation.
Based at HMAS Stirling and Henderson, WA we are seeking a Technical Specialist to join our team who, works closely with our Senior Maintenance Manager supporting the Communication and Combat System update, upgrade and upkeep.
You will enjoy exciting work and rewarding career opportunities, focusing on the advancement, maintenance and technical support to the class. Being successful you have the opportunity to work with small teams whilst also maintaining independence in the execution of the work. The Technical Specialist role will have the opportunity to engage directly with RAN personnel and the Raytheon Australia team supporting Collins Class Submarines and the Combat System Support Facility.
We offer an excellent salary with outstanding opportunities to grow and develop your career. Raytheon Australia's has an exclusive professional development program, and a raft of employee benefits tailored to suit every stage of your career and lifestyle.
**Key Responsibilities**
+ Apply the skills necessary to perform update, upgrade and upkeep on complex electronic equipment and systems.
+ Understand system features and capabilities; to enable you to promptly assess, trouble shoot and diagnose problems while implementing solutions as required.
+ Prepare and execute project update and sustainment plans to meet budget and timeline objectives.
+ Work collaboratively with engineering specialists to report problems, develop solutions and provide feedback; cooperating with colleagues to ensure equipment is serviceable and safe to meet the operational requirements of Collins Class Submarines.
+ Support your peers and other teams by contributing to the development of and assisting with the assembly, installation and testing of equipment and systems.
+ Maintenance management administration support to ensure maintenance activities are compliant with relevant policies, procedure, quality requirements directive and regulations.
+ Implement safe system of work and administer the WH&S obligations.
+ Develop, implement and support training for activities and ongoing training for team development
+ Provide Subject-Matter-Expert support to peers and other teams by providing expert advice on technical matters relating to the equipment and systems including defect repairs.
**Skills, Experience and Qualifications**
+ A minimum of a Certificate IV in Electrical, Electronics or Communications or equivalent.
+ Understanding and experience (6 or more years) in electronic system fault finding and diagnostic skills; electrical and data interface standards and protocols; operating systems/servers, network protocols.
+ An understanding of, and an ability to use, modern RF test and measurement equipment.
+ Experience working in a small and dynamic team to deliver outcomes to defined timelines.
+ Meet the work, health and safety requirements - both Raytheon Australia and legal standards.
This position may require availability to travel within Australia and Overseas to support Submarine maintenance.
The successful Candidates must be eligible to obtain and maintain up to a Negative Vetting Level 1 Security Clearance as needed. Eligibility can be found at is the opportunity for you to build your career in a world class team and help update and sustain the defence systems that keep Australia safe.
If you are looking for a challenging and rewarding career access your next mission by clicking the "Apply" button below or contact us at .
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
This advertiser has chosen not to accept applicants from your region.
1
Partner Technical Specialist - Partner
Sydney, New South Wales
IBM
Posted 24 days ago
Job Viewed
Job Description
**Introduction**
Organisations are seeing the business opportunity in leveraging AI to optimise their businesses, and IBM is in the forefront of providing enterprise class software offerings to capture its benefits. Do you have passion about Data & AI technologies and its potential to drive transformative solutions? Join the IBM Data Platform team as a Partner Technical Specialist, and you will be instrumental in helping our clients unlock the full potential of IBM's cutting-edge Data & AI solutions, guiding them toward successful outcomes.
**Your role and responsibilities**
As an IBM Data Platform Technical Specialist, your role is to engage your partners and their clients with an opinionated point of view as an IBM Technologist, practitioner and solution expert to successfully win opportunities in the market. Your knowledge and experience with IBM Platforms and Products along with an understanding of competitive advantage places you in a unique position of influence and value for your partners. As a practitioner, you will show and prove how IBM's technology addresses client needs and delivers value. You will work with other IBMers to identify opportunities, remove technical inhibitors and progress sales opportunties resulting in client success.
**Required technical and professional expertise**
* 2+ years as a Technical sales professional.
* Technically competent, and able to deliver compelling presentations and demonstrations of software to both business and technical stakeholders.
* Experience in engaging with both the technical teams including architects and developers, but also comfortable in a business level discussion with either the end-users of a solution, and executives responsible for signing off on the procurement of software.
* Can converse over a broad range of Data and AI technologies and architectures. You will have experience in working with one or more technologies in AI, business automation, database/lakehouse, data integration and data intelligence (data governance) tools. You must also posses a growth mindset of continuous learning in what is a rapidly changing and exciting area.
Technical skills
- Experience with Data & AI technology solutions and a deep level of technical skills
- Experiential selling including co-creation with clients and hands-on selling methods such as: demos, custom demos, Proofs of concept, Minimum Viable Products (MVPs) or other technical proofs
How to sell (Selling)
- Exceptional interpersonal and communication skills, and an ability to collaborate effectively with clients and sales professionals.
- Experience successfully engaging with clients to identify, progress and win technology sales opportunities.
- Experience working in cross-functional teams and a matrix management organisation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Organisations are seeing the business opportunity in leveraging AI to optimise their businesses, and IBM is in the forefront of providing enterprise class software offerings to capture its benefits. Do you have passion about Data & AI technologies and its potential to drive transformative solutions? Join the IBM Data Platform team as a Partner Technical Specialist, and you will be instrumental in helping our clients unlock the full potential of IBM's cutting-edge Data & AI solutions, guiding them toward successful outcomes.
**Your role and responsibilities**
As an IBM Data Platform Technical Specialist, your role is to engage your partners and their clients with an opinionated point of view as an IBM Technologist, practitioner and solution expert to successfully win opportunities in the market. Your knowledge and experience with IBM Platforms and Products along with an understanding of competitive advantage places you in a unique position of influence and value for your partners. As a practitioner, you will show and prove how IBM's technology addresses client needs and delivers value. You will work with other IBMers to identify opportunities, remove technical inhibitors and progress sales opportunties resulting in client success.
**Required technical and professional expertise**
* 2+ years as a Technical sales professional.
* Technically competent, and able to deliver compelling presentations and demonstrations of software to both business and technical stakeholders.
* Experience in engaging with both the technical teams including architects and developers, but also comfortable in a business level discussion with either the end-users of a solution, and executives responsible for signing off on the procurement of software.
* Can converse over a broad range of Data and AI technologies and architectures. You will have experience in working with one or more technologies in AI, business automation, database/lakehouse, data integration and data intelligence (data governance) tools. You must also posses a growth mindset of continuous learning in what is a rapidly changing and exciting area.
Technical skills
- Experience with Data & AI technology solutions and a deep level of technical skills
- Experiential selling including co-creation with clients and hands-on selling methods such as: demos, custom demos, Proofs of concept, Minimum Viable Products (MVPs) or other technical proofs
How to sell (Selling)
- Exceptional interpersonal and communication skills, and an ability to collaborate effectively with clients and sales professionals.
- Experience successfully engaging with clients to identify, progress and win technology sales opportunities.
- Experience working in cross-functional teams and a matrix management organisation.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
Sydney, New South Wales
RELX INC
Posted 4 days ago
Job Viewed
Job Description
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Specialist is an intermediate position where they provide technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person, by telephone, by email, etc. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.
Responsibilities
- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.- Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.- Configure and set up workstations and laptops.- Participate in troubleshooting and quickly arrive at workable solutions.- Advise others on resolution and solutions in issues.- Participate in the resolution of end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.- Provide support and technical setup at some trade shows which includes periodic travel.- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc.- All other duties as assigned.
Requirements
- 1+ years of Service Desk experience is preferred- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required- A+ Certification or other technology certifications a plus
- Ability to configure workstations/laptops.- Good written/verbal communication skills.- Ability to troubleshoot operations issues.- Ability to complete basic hardware/software installations.- Good hardware/software troubleshooting skills.- Basic understanding of software monitoring tools.- Understanding of backup procedures.- Good problem-solving skills.- Good organizational skills.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Specialist is an intermediate position where they provide technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person, by telephone, by email, etc. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.
Responsibilities
- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.- Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.- Configure and set up workstations and laptops.- Participate in troubleshooting and quickly arrive at workable solutions.- Advise others on resolution and solutions in issues.- Participate in the resolution of end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.- Provide support and technical setup at some trade shows which includes periodic travel.- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc.- All other duties as assigned.
Requirements
- 1+ years of Service Desk experience is preferred- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required- A+ Certification or other technology certifications a plus
- Ability to configure workstations/laptops.- Good written/verbal communication skills.- Ability to troubleshoot operations issues.- Ability to complete basic hardware/software installations.- Good hardware/software troubleshooting skills.- Basic understanding of software monitoring tools.- Understanding of backup procedures.- Good problem-solving skills.- Good organizational skills.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
Canberra, Australian Capital Territory
KBR
Posted 18 days ago
Job Viewed
Job Description
Title:
Technical Support Specialist
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Technical Support Specialist is responsible for delivering responsive, effective, and professional technical support to internal users across desktop applications, hardware, and systems. Operating under the general direction of the IT Support Manager, this role acts as a key contact for end-user support and plays a crucial role in restoring service availability, system usability, and user productivity.
The Technical Support Specialist will respond to incidents, troubleshoot system and application-related issues, and liaise with network and development teams to resolve more complex problems. This position requires a strong customer service mindset, broad technical knowledge, and the ability to analyse and resolve issues using standard processes and procedures, while continuing to build technical depth and capability.
Responsibilities
Service Operations
+ Provide day-to-day support for desktop applications, end-user devices, and standard operating environments.
+ Monitor, log, and track user queries related to transactions, procedures, and system status.
+ Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
+ Escalate more complex issues to the appropriate internal teams (e.g., network services or application developers) for resolution.
+ Maintain system access, user accounts, and standard configurations as per organisational policies.
+ Assist in the setup and deployment of new hardware and software for end-users.
Incident & Problem Management
+ Analyse and troubleshoot technical issues using standard procedures and tools.
+ Identify recurring problems and contribute to root cause analysis and long-term resolutions.
+ Document incidents, support steps, and outcomes in ticketing systems and knowledge bases.
+ Support improvement of support services by sharing insights, trends, and suggestions with the wider team.
Maintenance & Continuous Improvement
+ Assist with system and application updates, patching, and configuration changes.
+ Contribute to continuous improvement of support processes and user experience.
+ Provide input to internal documentation, user guides, and training materials.
Collaboration & Communication
+ Work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery.
+ Communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.
+ Provide informal mentoring and guidance to junior team members as needed.
Qualifications, Skills and Experience
Essential
+ Experience supporting end users in a corporate IT environment, including desktop hardware, operating systems, and standard applications.
+ Strong communication and interpersonal skills with a focus on customer service.
+ Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
+ Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).
+ Ability to follow standard operating procedures and escalate appropriately.
+ Completion of an undergraduate degree in a relevant field or equivalent work experience (minimum 2+ years).
Desirable
+ ITIL v3/v4 Foundation Certification.
+ Experience using ITSM tools such as ServiceNow, Remedy, or similar.
+ Familiarity with Active Directory, remote support tools, and mobile device management.
+ Exposure to working in secure or classified environments (e.g., Defence or Government).
+ NV1 or Baseline Security Clearance, or the ability to obtain one.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
Technical Support Specialist
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Technical Support Specialist is responsible for delivering responsive, effective, and professional technical support to internal users across desktop applications, hardware, and systems. Operating under the general direction of the IT Support Manager, this role acts as a key contact for end-user support and plays a crucial role in restoring service availability, system usability, and user productivity.
The Technical Support Specialist will respond to incidents, troubleshoot system and application-related issues, and liaise with network and development teams to resolve more complex problems. This position requires a strong customer service mindset, broad technical knowledge, and the ability to analyse and resolve issues using standard processes and procedures, while continuing to build technical depth and capability.
Responsibilities
Service Operations
+ Provide day-to-day support for desktop applications, end-user devices, and standard operating environments.
+ Monitor, log, and track user queries related to transactions, procedures, and system status.
+ Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
+ Escalate more complex issues to the appropriate internal teams (e.g., network services or application developers) for resolution.
+ Maintain system access, user accounts, and standard configurations as per organisational policies.
+ Assist in the setup and deployment of new hardware and software for end-users.
Incident & Problem Management
+ Analyse and troubleshoot technical issues using standard procedures and tools.
+ Identify recurring problems and contribute to root cause analysis and long-term resolutions.
+ Document incidents, support steps, and outcomes in ticketing systems and knowledge bases.
+ Support improvement of support services by sharing insights, trends, and suggestions with the wider team.
Maintenance & Continuous Improvement
+ Assist with system and application updates, patching, and configuration changes.
+ Contribute to continuous improvement of support processes and user experience.
+ Provide input to internal documentation, user guides, and training materials.
Collaboration & Communication
+ Work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery.
+ Communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.
+ Provide informal mentoring and guidance to junior team members as needed.
Qualifications, Skills and Experience
Essential
+ Experience supporting end users in a corporate IT environment, including desktop hardware, operating systems, and standard applications.
+ Strong communication and interpersonal skills with a focus on customer service.
+ Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
+ Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).
+ Ability to follow standard operating procedures and escalate appropriately.
+ Completion of an undergraduate degree in a relevant field or equivalent work experience (minimum 2+ years).
Desirable
+ ITIL v3/v4 Foundation Certification.
+ Experience using ITSM tools such as ServiceNow, Remedy, or similar.
+ Familiarity with Active Directory, remote support tools, and mobile device management.
+ Exposure to working in secure or classified environments (e.g., Defence or Government).
+ NV1 or Baseline Security Clearance, or the ability to obtain one.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
This advertiser has chosen not to accept applicants from your region.
4
Technical ITSM Specialist
Canberra, Australian Capital Territory
Leidos
Posted 23 days ago
Job Viewed
Job Description
**Description**
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We're looking for a Technical ITSM Specialist to join our End User Services team - someone who can assist a colleague at the Tech Bar just as well as they can manage things like knowledge articles, incident performance or improving asset tracking.
This role is perfect for someone who thrives in a hands-on support environment but also brings a sharp eye for process, structure, and service quality. You'll play a key role in ensuring our IT services align with the ITIL 4 framework, helping us meet performance measures, manage change effectively, and build a stronger knowledge base.
Working in a smaller, highly collaborative environment, you will have significant opportunity to broaden your technical, process, and engagement skills. You will also help shape standard operating procedures, maintain the problem database, and champion a shift-left strategy that improves fix-on-first-contact metrics.
**Key Responsibilities**
+ Deliver responsive and friendly technical assistance to staff via phone, in-person (Tech Bar), and remote channels. You'll troubleshoot hardware, software, and access issues, ensuring a smooth and positive experience for every user.
+ Act as a key contributor to our collective success within the ITIL 4 framework. You'll work closely with management and technical teams to support and ensure processes across all ITIL 4 practices - from incident and request management to service configuration, continual improvement, change management, and beyond.
+ Support the coordination and communication of changes impacting user-facing services. You'll help ensure changes are prepared and presented smoothly and in alignment with the processes and practices of the organisation.
+ Create and maintain clear, helpful knowledge articles that empower users and technical resources alike. You'll also ensure accurate tracking and lifecycle management of devices, contributing to strong asset governance.
+ Participate in reporting, service reviews, and continual improvement initiativesthat lift the overall maturity and performance of IT services.
**Qualifications & Experience**
+ You're familiar with the ITIL 4 framework and understand how structured service management improves outcomes. You've had hands-on involvement in processes like incident, request, change, and asset management-and you have a strong interest in supporting broader ITIL practices across teams.
+ ITIL 4 Foundation certified (or equivalent understanding), with proficiency in using ITSM tools such as Ivanti or ServiceNow.
+ Provide advanced support across user-facing IT services, with strong hands-on experience supporting enterprise desktop and mobile platforms in an ITIL-aligned environment.
+ Demonstrated troubleshooting skills across technologies such as Windows 10/11, Microsoft 365, AV systems, laptops, mobile phones and MFDs.
+ Able to explain technical concepts clearly to a non-technical audience and collaborate effectively with colleagues and stakeholders.
_This role does require the successful applicant to be an Australian Citizen and hold a_ _or be able to obtain an NV1_ _level security clearance._
**Diverse Team Members, Shared** **Values** **and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values._ _It's_ _about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual / face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00163645
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We're looking for a Technical ITSM Specialist to join our End User Services team - someone who can assist a colleague at the Tech Bar just as well as they can manage things like knowledge articles, incident performance or improving asset tracking.
This role is perfect for someone who thrives in a hands-on support environment but also brings a sharp eye for process, structure, and service quality. You'll play a key role in ensuring our IT services align with the ITIL 4 framework, helping us meet performance measures, manage change effectively, and build a stronger knowledge base.
Working in a smaller, highly collaborative environment, you will have significant opportunity to broaden your technical, process, and engagement skills. You will also help shape standard operating procedures, maintain the problem database, and champion a shift-left strategy that improves fix-on-first-contact metrics.
**Key Responsibilities**
+ Deliver responsive and friendly technical assistance to staff via phone, in-person (Tech Bar), and remote channels. You'll troubleshoot hardware, software, and access issues, ensuring a smooth and positive experience for every user.
+ Act as a key contributor to our collective success within the ITIL 4 framework. You'll work closely with management and technical teams to support and ensure processes across all ITIL 4 practices - from incident and request management to service configuration, continual improvement, change management, and beyond.
+ Support the coordination and communication of changes impacting user-facing services. You'll help ensure changes are prepared and presented smoothly and in alignment with the processes and practices of the organisation.
+ Create and maintain clear, helpful knowledge articles that empower users and technical resources alike. You'll also ensure accurate tracking and lifecycle management of devices, contributing to strong asset governance.
+ Participate in reporting, service reviews, and continual improvement initiativesthat lift the overall maturity and performance of IT services.
**Qualifications & Experience**
+ You're familiar with the ITIL 4 framework and understand how structured service management improves outcomes. You've had hands-on involvement in processes like incident, request, change, and asset management-and you have a strong interest in supporting broader ITIL practices across teams.
+ ITIL 4 Foundation certified (or equivalent understanding), with proficiency in using ITSM tools such as Ivanti or ServiceNow.
+ Provide advanced support across user-facing IT services, with strong hands-on experience supporting enterprise desktop and mobile platforms in an ITIL-aligned environment.
+ Demonstrated troubleshooting skills across technologies such as Windows 10/11, Microsoft 365, AV systems, laptops, mobile phones and MFDs.
+ Able to explain technical concepts clearly to a non-technical audience and collaborate effectively with colleagues and stakeholders.
_This role does require the successful applicant to be an Australian Citizen and hold a_ _or be able to obtain an NV1_ _level security clearance._
**Diverse Team Members, Shared** **Values** **and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values._ _It's_ _about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual / face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00163645
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
5
Technical Service Specialist II
Sunshine West, Victoria
AGCO Corporation
Posted today
Job Viewed
Job Description
Technical Service Specialist II
Date: Aug 8, 2025
Req ID: 101779
Location:
Sunshine West, VIC, AU
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Supervisor, Technical Service and make your contribution.
This position will be considered either Onsite or Hybrid.
**Job Summary:**
The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to AGCO field service inquiries via telephone, and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). In special circumstances, the Specialist may also support local manufacturing site activities (product line audits, end of line quality audits, aid in solving issues with product in the manufacturing environment). The Employee will be responsible to authoring technical documentation and to monitor the execution of the campaign in the regions.
**Your Impact will include, but not limited to the following**
+ Supervise the CS Escalation process and Full Harvesting portfolio of the region ensuring Issues are addressed quickly and solution develop/ communicate appropriately into the region.
+ Inquiries / communications: Responsible for processing inquiries related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in Salesforce consistent with defined standards governing case content, quality and structure; with sensitivity to cost of machine repairs to AGCO warranty, dealer, and customers. Responses will be tailored to include complete information as they are also available for future reference by other Specialists.
+ Problem investigation: Use existing tools ( Knowledge, Technical Publications, PPR tools, Engineering tools, etc.) to research technical solutions when said solutions are known. Otherwise, work with Team Leader and/or Product Performance, Engineerign other dept. on issues where technical solution is not known.
+ Technical Services and Support Improvements: Assist Product Performance Specialist and Product Performance Manager to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction. This may involve drafting and developing PPR items and aiding in analysis.
+ Continuous Personal Growth: Expand skills and abilities through participation in training offered by the Technical Training department, internally facilitated training events, on-line and other available company offered training. A Specialist's skills will be reviewed and accessed semi-annually by the Team Leader. Complete miscellaneous assignments related to Technical Support as requested by Team Leader.
**Your Experience and Qualifications**
+ A comprehensive technical knowledge of AGCO products and of mechanical/electrical system. Knowledge of service/parts management methods
+ Good knowledge of mechanized agriculture and land preparation techniques
+ Good interpersonal skills. Commercial awareness
+ Good understanding of the farm machinery dealer network
+ High level PC expertise and Office Package. Ability to communicate at all levels
**Key Competencies**
+ Strategic thinking and planning
+ Relationship management
+ Sales and negotiation
+ Market awareness
+ Self-motivation and initiative
+ Problem-solving and adaptability
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Employee Stock Purchase Plan
+ A supportive workplace culture
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
**Please note:**
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.
1. You are required to have Australia work rights as no work/ visa sponsorship is offered with this role.
**Job Segment:** Electrical, Relationship Manager, Performance Management, Field Service, Engineering, Customer Service, Human Resources, Manufacturing, Research
Date: Aug 8, 2025
Req ID: 101779
Location:
Sunshine West, VIC, AU
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Supervisor, Technical Service and make your contribution.
This position will be considered either Onsite or Hybrid.
**Job Summary:**
The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to AGCO field service inquiries via telephone, and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). In special circumstances, the Specialist may also support local manufacturing site activities (product line audits, end of line quality audits, aid in solving issues with product in the manufacturing environment). The Employee will be responsible to authoring technical documentation and to monitor the execution of the campaign in the regions.
**Your Impact will include, but not limited to the following**
+ Supervise the CS Escalation process and Full Harvesting portfolio of the region ensuring Issues are addressed quickly and solution develop/ communicate appropriately into the region.
+ Inquiries / communications: Responsible for processing inquiries related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in Salesforce consistent with defined standards governing case content, quality and structure; with sensitivity to cost of machine repairs to AGCO warranty, dealer, and customers. Responses will be tailored to include complete information as they are also available for future reference by other Specialists.
+ Problem investigation: Use existing tools ( Knowledge, Technical Publications, PPR tools, Engineering tools, etc.) to research technical solutions when said solutions are known. Otherwise, work with Team Leader and/or Product Performance, Engineerign other dept. on issues where technical solution is not known.
+ Technical Services and Support Improvements: Assist Product Performance Specialist and Product Performance Manager to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction. This may involve drafting and developing PPR items and aiding in analysis.
+ Continuous Personal Growth: Expand skills and abilities through participation in training offered by the Technical Training department, internally facilitated training events, on-line and other available company offered training. A Specialist's skills will be reviewed and accessed semi-annually by the Team Leader. Complete miscellaneous assignments related to Technical Support as requested by Team Leader.
**Your Experience and Qualifications**
+ A comprehensive technical knowledge of AGCO products and of mechanical/electrical system. Knowledge of service/parts management methods
+ Good knowledge of mechanized agriculture and land preparation techniques
+ Good interpersonal skills. Commercial awareness
+ Good understanding of the farm machinery dealer network
+ High level PC expertise and Office Package. Ability to communicate at all levels
**Key Competencies**
+ Strategic thinking and planning
+ Relationship management
+ Sales and negotiation
+ Market awareness
+ Self-motivation and initiative
+ Problem-solving and adaptability
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Employee Stock Purchase Plan
+ A supportive workplace culture
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
**Please note:**
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.
1. You are required to have Australia work rights as no work/ visa sponsorship is offered with this role.
**Job Segment:** Electrical, Relationship Manager, Performance Management, Field Service, Engineering, Customer Service, Human Resources, Manufacturing, Research
This advertiser has chosen not to accept applicants from your region.
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6
Technical Sales Specialist, ANZ
Lane Cove, New South Wales
Danaher Corporation
Posted 11 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.
It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in dynamic team? Do you enjoy a fast moving work environment? Then read on!
We are currently seeking an experienced Flow Cytometry Technical Salesperson based in Sydney or Melbourne to work with our ANZ customers. D riving sales and commercial success of the company's Life Science Research Flow Cytometry products in Australia and New Zealand.
This position is part of the ANZ Commercial Team and will be a remote role.
In this role, you will be responsible for:
+ Achieving sales growth targets for research flow cytometry instruments and reagents in ANZ by aligning with company strategies and developing and maintaining strong, long-lasting relationships with customers. Understanding and addressing the technical and application needs of customers and matching those needs with the sales of appropriate equipment.
+ Developing and implementing a territory business plan with clear strategies to meet and exceed sales quotas. Achieving company financial objectives through sales and market development, as well as leveraging marketing initiatives.
+ Submitting timely forecasts and reports as required and collaborating with leadership and marketing teams to identify trends and growth opportunities.
+ Building strong relationships with KOLs and influencers, building market coverage by engaging with target customer segments and staying updated on industry trends and competitor activities.
+ Attending exhibitions, organizing on-site customer presentations, meetings and demonstrations, and offering portfolio support while c ollaborating with internal teams (applications, service, customer service, marketing, finance) . Travelling as needed to support the business objectives and working collaboratively in shared accounts to grow the sales of the company overall.
The essential requirements for the job include :
+ Being an accomplished salesperson with at least 3 years proven experience in strategic sales within the flow cytometry market with direct engagement with key opinion leaders and influential figures in the scientific community
+ Proven ability to consistently achieve ambitious goals, skilled in executing strategic initiatives, influencing stakeholders, and fostering collaboration and results-driven change.
+ A current driver's licence and the ability to travel in ANZ and globally when required
+ A Science degree (or equivalent) and practical flow cytometry experience
+ Skills in MS Word, Excel, PowerPoint with excellent written and spoken English
It would be a plus if you also possess;
+ Flexibility and the ability to respond to changing requirements dictated by market situation and/or company goals.
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
#LI-Remote
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.
It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in dynamic team? Do you enjoy a fast moving work environment? Then read on!
We are currently seeking an experienced Flow Cytometry Technical Salesperson based in Sydney or Melbourne to work with our ANZ customers. D riving sales and commercial success of the company's Life Science Research Flow Cytometry products in Australia and New Zealand.
This position is part of the ANZ Commercial Team and will be a remote role.
In this role, you will be responsible for:
+ Achieving sales growth targets for research flow cytometry instruments and reagents in ANZ by aligning with company strategies and developing and maintaining strong, long-lasting relationships with customers. Understanding and addressing the technical and application needs of customers and matching those needs with the sales of appropriate equipment.
+ Developing and implementing a territory business plan with clear strategies to meet and exceed sales quotas. Achieving company financial objectives through sales and market development, as well as leveraging marketing initiatives.
+ Submitting timely forecasts and reports as required and collaborating with leadership and marketing teams to identify trends and growth opportunities.
+ Building strong relationships with KOLs and influencers, building market coverage by engaging with target customer segments and staying updated on industry trends and competitor activities.
+ Attending exhibitions, organizing on-site customer presentations, meetings and demonstrations, and offering portfolio support while c ollaborating with internal teams (applications, service, customer service, marketing, finance) . Travelling as needed to support the business objectives and working collaboratively in shared accounts to grow the sales of the company overall.
The essential requirements for the job include :
+ Being an accomplished salesperson with at least 3 years proven experience in strategic sales within the flow cytometry market with direct engagement with key opinion leaders and influential figures in the scientific community
+ Proven ability to consistently achieve ambitious goals, skilled in executing strategic initiatives, influencing stakeholders, and fostering collaboration and results-driven change.
+ A current driver's licence and the ability to travel in ANZ and globally when required
+ A Science degree (or equivalent) and practical flow cytometry experience
+ Skills in MS Word, Excel, PowerPoint with excellent written and spoken English
It would be a plus if you also possess;
+ Flexibility and the ability to respond to changing requirements dictated by market situation and/or company goals.
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
#LI-Remote
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
7
Technical Sales Specialist, ANZ
Dandenong South, Victoria
Danaher Corporation
Posted 11 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.
It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in dynamic team? Do you enjoy a fast moving work environment? Then read on!
We are currently seeking an experienced Flow Cytometry Technical Salesperson based in Sydney or Melbourne to work with our ANZ customers. D riving sales and commercial success of the company's Life Science Research Flow Cytometry products in Australia and New Zealand.
This position is part of the ANZ Commercial Team and will be a remote role.
In this role, you will be responsible for:
+ Achieving sales growth targets for research flow cytometry instruments and reagents in ANZ by aligning with company strategies and developing and maintaining strong, long-lasting relationships with customers. Understanding and addressing the technical and application needs of customers and matching those needs with the sales of appropriate equipment.
+ Developing and implementing a territory business plan with clear strategies to meet and exceed sales quotas. Achieving company financial objectives through sales and market development, as well as leveraging marketing initiatives.
+ Submitting timely forecasts and reports as required and collaborating with leadership and marketing teams to identify trends and growth opportunities.
+ Building strong relationships with KOLs and influencers, building market coverage by engaging with target customer segments and staying updated on industry trends and competitor activities.
+ Attending exhibitions, organizing on-site customer presentations, meetings and demonstrations, and offering portfolio support while c ollaborating with internal teams (applications, service, customer service, marketing, finance) . Travelling as needed to support the business objectives and working collaboratively in shared accounts to grow the sales of the company overall.
The essential requirements for the job include :
+ Being an accomplished salesperson with at least 3 years proven experience in strategic sales within the flow cytometry market with direct engagement with key opinion leaders and influential figures in the scientific community
+ Proven ability to consistently achieve ambitious goals, skilled in executing strategic initiatives, influencing stakeholders, and fostering collaboration and results-driven change.
+ A current driver's licence and the ability to travel in ANZ and globally when required
+ A Science degree (or equivalent) and practical flow cytometry experience
+ Skills in MS Word, Excel, PowerPoint with excellent written and spoken English
It would be a plus if you also possess;
+ Flexibility and the ability to respond to changing requirements dictated by market situation and/or company goals.
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
#LI-Remote
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.
We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.
It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.
Learn about the Danaher Business System which makes everything possible.
Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers-and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in dynamic team? Do you enjoy a fast moving work environment? Then read on!
We are currently seeking an experienced Flow Cytometry Technical Salesperson based in Sydney or Melbourne to work with our ANZ customers. D riving sales and commercial success of the company's Life Science Research Flow Cytometry products in Australia and New Zealand.
This position is part of the ANZ Commercial Team and will be a remote role.
In this role, you will be responsible for:
+ Achieving sales growth targets for research flow cytometry instruments and reagents in ANZ by aligning with company strategies and developing and maintaining strong, long-lasting relationships with customers. Understanding and addressing the technical and application needs of customers and matching those needs with the sales of appropriate equipment.
+ Developing and implementing a territory business plan with clear strategies to meet and exceed sales quotas. Achieving company financial objectives through sales and market development, as well as leveraging marketing initiatives.
+ Submitting timely forecasts and reports as required and collaborating with leadership and marketing teams to identify trends and growth opportunities.
+ Building strong relationships with KOLs and influencers, building market coverage by engaging with target customer segments and staying updated on industry trends and competitor activities.
+ Attending exhibitions, organizing on-site customer presentations, meetings and demonstrations, and offering portfolio support while c ollaborating with internal teams (applications, service, customer service, marketing, finance) . Travelling as needed to support the business objectives and working collaboratively in shared accounts to grow the sales of the company overall.
The essential requirements for the job include :
+ Being an accomplished salesperson with at least 3 years proven experience in strategic sales within the flow cytometry market with direct engagement with key opinion leaders and influential figures in the scientific community
+ Proven ability to consistently achieve ambitious goals, skilled in executing strategic initiatives, influencing stakeholders, and fostering collaboration and results-driven change.
+ A current driver's licence and the ability to travel in ANZ and globally when required
+ A Science degree (or equivalent) and practical flow cytometry experience
+ Skills in MS Word, Excel, PowerPoint with excellent written and spoken English
It would be a plus if you also possess;
+ Flexibility and the ability to respond to changing requirements dictated by market situation and/or company goals.
At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
#LI-Remote
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
8
SureSmile Technical Support Specialist
St Leonards, New South Wales
Dentsply Sirona
Posted 24 days ago
Job Viewed
Job Description
**Requistion ID** : 80624
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**What We Are Looking For** **- Scope of Role**
We are looking for an experienced and talented Technical Support Specialist that will be responsible for delivering both customer service and advanced technical support to internal and external stakeholders for Dentsply Sirona's SureSmile Software. Key responsibilities include providing guidance on case planning, software navigation, and related processes via email and telephone.
Given the lean structure of the team, the role requires flexibility and the ability to operate across a broad range of functions. Additionally, as this position supports time zones across the APAC region and operates within a global organization, there is an expectation of availability outside standard business hours.
**What Will You Do** **- Responsibilities for Employment**
§ Manages all order- and software-related queries from all SureSmile customers
§ Repsonds to calls and/or emails by gathering requested information, creating cases and following or escalate case to resolution
§ Supports software intergratios and exports of STL/DICOM Files
§ Handles end to end management of multiple projects and customer issues
§ Records all order- or software-related queries and follow/escalate to resolution
§ Works as part of a broader customer support team, providing back up and support and sharing responsibility for completion of tasks as required
§ Collaborates across departments including Customer Support, Shipping, Supply Chain , User Maintenance, Manufacturing, and Digital Lab, Field Support Team
§ Documents of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
§ Issues escalations, when needed, to appropriate person or department
§ Communicates regularly with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
§ Processes orders/changes according to the established department policies and procedures
§ Informs customer of unit pricing, shipment dates, anticipated delays and any additional information including addressing customer billing questions
§ Tracks orders and deliveries to check overdue dispatches and delivery status
§ Manages data updates and shipment files to ensure the work trail and delivery rescheduling
§ Manages return of goods with the shipping and IT department, and ensure correct customs documentation
§ Monitors open and unconfirmed orders; reviews open physical or digital lab orders, resolving open or unconfirmed orders in the ERP or Manufacturing Web Manager
§ Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse
§ Develops and refines processes and procedures to support continuous improvement
§ Maintains confidentiality of patient information
§ Adheres to all health and safety procedures and policies to ensure a safe working environment
§ Complies with company and departmental policies and administrative requirements.
§ Performs other duties as assigned or as needed
**Who You Are** **- Qualifications**
**Education** : High School Diploma or GED equivalent required; or relevant degree
**Years and Type of Experience** :
§ A minimim of 2 years of experience working in a Customer Support and/or Technical Support environment preferred
§ Dental knowledge and/or experience, preferrably in Orthodontics is a plus
§ Dental certification and/or training a plus
§
**Key Skills, Knowledge & Capabilities:**
§ Proficient in Microsoft Office Suite, browser-based software, basic computer hardware
§ Proficient in Internet and Email Applications
§ Knowledge of CRM systems
§ Knowledge of technical support software, such as, AX, SAP & Salesforce and SmartSolve
§ Ability to manage difficult or emotional customer situations in a timely and professional manner
§ Ability to educate or coach customers via telephone, in person, or in a classroom setting
§ Ability to provide technical assistance via TeamViewer for screen sharing and troubleshooting
§ Ability to handle multiple projects simultaneously with w high degree of professionalism and prioritization
§ Strong communication, collaboration, analytical and leadership skills
§ Strong problem assessment, analytical, decision-making, and problem-solving skills
§ Strong customer service and interpersonal skills, including rapport-building, listening and questioning
§ Excellent verbal, written and communication skills
§ Ability to build productive relationships in a global environment
§ Excellent troubleshooting skills
§ Strong documentation skills
§ Multilingual (read, speak, and write) a plus
§ Availability to work 1st, 2nd, 3rd or variable shift
**How We Lead the DS Way** **- Key Leadership Behaviors**
§ Actively articulates and promotes Dentsply Sirona's vision, mission and values.
§ Advocates on behalf of the customer.
§ Promotes high performance, innovation and continual improvement.
§ Consistently meets Company standards, ethics and compliance requirements.
§ Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.
**Physical Requirements**
**Professional Physical Demands:**
While performing the duties of this job, the employee is frequently required to sit, stand, speak, use hands, reach with hands and arms, see listen and type. May need to lift up to 25 pounds.
**Environmental Requirements**
**Professional Work environment:**
Work primarily performed in an office environment. The noise level is usually moderate with limited temperature fluctuations. May require travel using different forms of transportation.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**What We Are Looking For** **- Scope of Role**
We are looking for an experienced and talented Technical Support Specialist that will be responsible for delivering both customer service and advanced technical support to internal and external stakeholders for Dentsply Sirona's SureSmile Software. Key responsibilities include providing guidance on case planning, software navigation, and related processes via email and telephone.
Given the lean structure of the team, the role requires flexibility and the ability to operate across a broad range of functions. Additionally, as this position supports time zones across the APAC region and operates within a global organization, there is an expectation of availability outside standard business hours.
**What Will You Do** **- Responsibilities for Employment**
§ Manages all order- and software-related queries from all SureSmile customers
§ Repsonds to calls and/or emails by gathering requested information, creating cases and following or escalate case to resolution
§ Supports software intergratios and exports of STL/DICOM Files
§ Handles end to end management of multiple projects and customer issues
§ Records all order- or software-related queries and follow/escalate to resolution
§ Works as part of a broader customer support team, providing back up and support and sharing responsibility for completion of tasks as required
§ Collaborates across departments including Customer Support, Shipping, Supply Chain , User Maintenance, Manufacturing, and Digital Lab, Field Support Team
§ Documents of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
§ Issues escalations, when needed, to appropriate person or department
§ Communicates regularly with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
§ Processes orders/changes according to the established department policies and procedures
§ Informs customer of unit pricing, shipment dates, anticipated delays and any additional information including addressing customer billing questions
§ Tracks orders and deliveries to check overdue dispatches and delivery status
§ Manages data updates and shipment files to ensure the work trail and delivery rescheduling
§ Manages return of goods with the shipping and IT department, and ensure correct customs documentation
§ Monitors open and unconfirmed orders; reviews open physical or digital lab orders, resolving open or unconfirmed orders in the ERP or Manufacturing Web Manager
§ Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse
§ Develops and refines processes and procedures to support continuous improvement
§ Maintains confidentiality of patient information
§ Adheres to all health and safety procedures and policies to ensure a safe working environment
§ Complies with company and departmental policies and administrative requirements.
§ Performs other duties as assigned or as needed
**Who You Are** **- Qualifications**
**Education** : High School Diploma or GED equivalent required; or relevant degree
**Years and Type of Experience** :
§ A minimim of 2 years of experience working in a Customer Support and/or Technical Support environment preferred
§ Dental knowledge and/or experience, preferrably in Orthodontics is a plus
§ Dental certification and/or training a plus
§
**Key Skills, Knowledge & Capabilities:**
§ Proficient in Microsoft Office Suite, browser-based software, basic computer hardware
§ Proficient in Internet and Email Applications
§ Knowledge of CRM systems
§ Knowledge of technical support software, such as, AX, SAP & Salesforce and SmartSolve
§ Ability to manage difficult or emotional customer situations in a timely and professional manner
§ Ability to educate or coach customers via telephone, in person, or in a classroom setting
§ Ability to provide technical assistance via TeamViewer for screen sharing and troubleshooting
§ Ability to handle multiple projects simultaneously with w high degree of professionalism and prioritization
§ Strong communication, collaboration, analytical and leadership skills
§ Strong problem assessment, analytical, decision-making, and problem-solving skills
§ Strong customer service and interpersonal skills, including rapport-building, listening and questioning
§ Excellent verbal, written and communication skills
§ Ability to build productive relationships in a global environment
§ Excellent troubleshooting skills
§ Strong documentation skills
§ Multilingual (read, speak, and write) a plus
§ Availability to work 1st, 2nd, 3rd or variable shift
**How We Lead the DS Way** **- Key Leadership Behaviors**
§ Actively articulates and promotes Dentsply Sirona's vision, mission and values.
§ Advocates on behalf of the customer.
§ Promotes high performance, innovation and continual improvement.
§ Consistently meets Company standards, ethics and compliance requirements.
§ Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.
**Physical Requirements**
**Professional Physical Demands:**
While performing the duties of this job, the employee is frequently required to sit, stand, speak, use hands, reach with hands and arms, see listen and type. May need to lift up to 25 pounds.
**Environmental Requirements**
**Professional Work environment:**
Work primarily performed in an office environment. The noise level is usually moderate with limited temperature fluctuations. May require travel using different forms of transportation.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.
This advertiser has chosen not to accept applicants from your region.
9