64 Service Agent jobs in Australia

Guest Service Agent

Sydney, New South Wales IHG

Posted 11 days ago

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Job Description

InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next step!
As a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their needs are met and their concerns addressed promptly.
Every day is different, but you'll mostly be:
+ Kicking off truly memorable guest experiences with the warmest of welcomes
+ Acknowledging IHG Rewards Club members and returning guests in person or over the phone
+ Taking, managing, and receiving payments for guest bookings
+ Making the check-in and check-out process feel swift and seamless
+ Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
+ Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What We need from you:
+ Communication skills - guests will need to come to you with concerns as well as compliments.
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
+ Previous Front Office experience preferred.
+ Experience working with Opera preferred, but not essential.
WHAT YOU CAN EXPECT FROM US:
+ We give our people everything they need to succeed. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey including:
+ Complimentary membership to our hotel Gym: Fit Collective
+ Paid birthday leave and proactive health days
+ Free dry cleaning
+ Popular hotel perks and discounts on our partner platform, and some of the best employee discounts across our IHG Hotels
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.
Some come join us!
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

Sydney, New South Wales Hilton

Posted 6 days ago

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Job Description

Before you get started.Yes, we do have the **BEST Team Member Travel Program** with **HUGE discounts** on hotel rooms for our Team Members! **AND** **Hilton has been awarded the #1 Best Workplace in Australia by Great Place to Work!**
**Why you will love working for Hilton!**
+ Access to the world's best Team Member Travel Program with highly discounted rates
+ Discounts of up to 25-50% on products and services in participating Hilton outlets
+ Comprehensive training and support for your new role
+ Access to Hilton University training, offering more than 3000 learning programs
+ Extensive range of career development opportunities
**About West Hotel**
West Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.
**What will you be doing?**
A Guest Service Agent truly influences the first impressions of our Guests and are responsible for performing the following tasks:
+ Welcoming and fulfilling the check-in process for Guests and group arrivals
+ Completing the check-out process for departing guests using the hotel systems
+ Manage, effectively and efficiently, Guest requests, inquiries, and complaints
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Maximize sales revenues through up-selling and marketing programs
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems
**What are we looking for?**
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Computer literate and able to navigate through Company systems
+ Demonstrated experience within hospitality, retail, or fast food
**Travel the world and grow your career with Hilton**
**This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0C1MR_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

Melbourne, Victoria Marriott

Posted 12 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Service Agent to feel empowered by career growth opportunities in a people-first environment.
**Position Summary:**
+ Rise with us and assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage and inspire guests through each guest experience
+ Support the front office team in general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
+ Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ **Full Time Working rights in Australia**
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Westin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

Sydney, New South Wales IHG

Posted 17 days ago

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Guest Service Agent Full-Time or Part-Time Opportunity Available
Are you a people person who loves creating memorable guest experiences? Join our Front Office team at Crowne Plaza Sydney Darling Harbour, where every day is an opportunity to make someone's stay special.
As a Guest Service Agent, you'll be the friendly face that welcomes our guests, the calm problem-solver who keeps things running smoothly, and the voice that ensures every interaction leaves a lasting impression.
**What you'll do:**
+ Deliver warm, professional service at check-in, check-out, and throughout the guest journey
+ Manage bookings, payments, and guest requests efficiently and accurately
+ Resolve issues with care and confidence to ensure guest satisfaction
+ Work closely with other departments to create a seamless stay for every guest
+ Maintain a well-presented front desk and uphold IHG brand standards
**What we're looking for:**
+ A passion for hospitality and genuine care for people
+ Strong communication and multitasking skills
+ Strong computer literacy and confidence using hotel or booking systems
+ Confidence in handling guest enquiries and challenges
+ Experience in Front Office or customer service is ideal, but not essential - we'll provide full training
+ Flexibility to work across a rotating roster, including mornings, evenings, weekends, and public holidays
**Why Join Us?**
+ Be part of a globally recognised brand that champions True Hospitality.
+ Enjoy competitive pay, full uniform, duty meals, and paid birthday leave.
+ Global hotel and travel discounts
+ Training, development, and career growth opportunities
+ An inclusive, welcoming culture where you can be yourself
+ Convenient location - just a 5-minute walk from Town Hall station
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Join us and become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

Melbourne, Victoria Hilton

Posted 25 days ago

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Job Description

**This position is open to Australian residents only or applicants who have the legal right to work in Australia.**
**About Hilton Melbourne Little Queen Street**
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
**About the role**
As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:
+ Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
+ Complete the check-out process for departing guests using the hotel systems
+ Manage, effectively and efficiently, Guest requests, inquiries, and complaints
+ Proactively find ways to delight and excite our guests to ensure their stay in memorable
+ Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
+ Maximise sales revenues through up-selling and marketing programs
+ Perform general incoming communication duties, including answering telephone calls and responding to emails.
**What are we looking for?**
+ Have a friendly, bubbly and positive demeanour
+ Work calmly and efficiently under pressure with a keen eye for detail
+ Have excellent personal presentation and communication skills.
+ Exude a passion for delivering exceptional levels of customer service
+ Adapt to learning new computer systems with ease
+ It would be advantageous if you have:
- Proven ability in problem resolution
- Previous experience in Front Office/Concierge within a hotel
- Valid Australian Drivers License
**What will it be like to work for Hilton?**
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past two years we have been ranked #2 across all industries in Australia by the Great Place to Work Institute and in 2025, Hilton ranked #1 across all industries! At Hilton, you can also look forward to receiving:
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ Competitive wages
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BWE8_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

Terrigal, New South Wales IHG

Posted 11 days ago

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At **Crowne Plaza Terrigal Pacific** , we believe our people are the heart and soul of everything we do. Located directly across from beautiful Terrigal Beach on the NSW Central Coast, our hotel is more than just a place to stay - it's a place where **authentic hospitality** , **genuine care** , and **warm welcomes** create truly memorable guest experiences.
Just over an hour from both Sydney and Newcastle, Terrigal offers a relaxed coastal lifestyle paired with real career growth. Known for developing some of IHG's most talented professionals, we're excited to offer an opportunity for someone who shares our passion for people.
We're currently looking for a **part-time Guest Service Agent** to join our friendly and supportive **Front Office team** . If you're someone who naturally makes others feel welcome and thrives in a caring, team-first culture, this could be the perfect next step in your career
**Your Day to Day**
As a Guest Service Agent, you'll be the first point of contact for our guests - the warm, friendly face that sets the tone for a great stay. While you'll primarily work in front office operations, your training will also extend to concierge services and reservations, giving you a well-rounded understanding of hotel operations.
You'll work across a rotating roster that allows you to develop a broad skill set, while always keeping guest experience at the centre. Supporting other departments when needed - whether it's housekeeping or events - is just part of how we work as one team.
**What We're Looking For**
We're after someone who brings **authentic energy** , **a caring nature** , and **a desire to make others feel welcome** , along with a commitment to delivering heartfelt service. Experience using Opera or working in a similar role is a plus, but above all, we value your attitude and willingness to learn.
**You'll also bring:**
+ A **natural, approachable communication style**
+ Strong attention to detail and **a calm, solution-focused mindset**
+ Flexibility to work across weekends, public holidays, and some evenings
+ A team-first attitude with the ability to pitch in when needed
+ Confidence to stay composed in a fast-paced, guest-facing environment
+ A professional appearance and pride in wearing your uniform
+ Valid Australian working rights appropriate to the role
**What We Offer**
When you join our team, you'll step into an environment where you're supported to grow, be yourself, and feel valued - every day. Benefits include:
+ Paid birthday leave, enhanced parental leave, and free staff meals
+ Access to wellbeing programs and support services
+ Discounts on accommodation, dining, and retail through our IHG perks platform
+ Ongoing learning through IHG career development pathways
+ Career milestone celebrations and internal mobility across the IHG network
+ Transfer of service benefits between IHG hotels
+ At **Crowne Plaza Terrigal Pacific** , we celebrate individuals who care deeply, lead with kindness, and deliver service that feels **real** - not rehearsed.
**If this sounds like you, we'd love to welcome you.**
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

Melbourne, Victoria Hyatt

Posted 11 days ago

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**Description:**
**Hyatt Centric Melbourne:**
**Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.**
**Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.**
**Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.**
**You are here. Now go anywhere**
**Guest Service Agent at Hyatt Centric Melbourne**
+ Ensure a seamless and efficient operation of the Front Office on a day-to-day basis, you are the face of our check in and check out experience, handling quest queries effortlessly.
+ Prepare arrival and departure reservations in our hotel PMS, noting requests and loyalty status of our guests. Process payments for guest departure, including posting payments, processing EFTPOS transactions and preparing invoices.
+ Ensure that all public and back of house areas are maintained to a high level of cleanliness, maintenance and presentation.
+ Answer our phones with a smile and coordinate our guest's needs such as restaurant bookings, transportation requirements and hotel services.
+ Actively upsell and cross sell hotel services and outlets.
+ Make coffee and prepare food within our hotel's lobby café, Allie Lane
+ Be a local Melbourne expert and engage with our guests sharing your knowledge on the city's attractions, laneways, restaurants and bars.
Be on hand to assist in an emergency situation where required.
**Qualifications:**
**About you:**
+ Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
+ A passion for hospitality and a desire to provide the best service for our guests
+ Superior guest service skills along with excellent service resolution skills
+ The flexibility to work on a rotating 24/7 roster, including weekends and public holidays
+ Experience in a guest relations or front office experience is advantageous.
+ Responsible Service of Alcohol (RSA) Certificate
**Culture Statement:**
We Are Team Centric!
Team Centric brings together all departments with a "got your back" attitude.
We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.
We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.
Each team member plays a vital role in fostering a sense of belonging and purpose at work.
Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fueling our passion for what we do.
Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.
**Hyatt Centric employees enjoy, but are not limited to;**
+ Complimentary and discounted accommodation across Hyatt Hotels worldwide
+ Flexible work attire - no stuffy suits with complimentary laundry
+ Free use of Hotel Gym & Pool facilities
+ Complimentary barista coffee daily
+ Discounted dining in our Level 25 Restaurant and Bar
+ Investment in your career development through training, opportunities and mentorship
+ Complimentary laundry for work related items
**How to apply**
Click **APPLY** or contact Cleo via for a confidential discussion and to learn more.
Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
**Primary Location:** AU-VI-Melbourne
**Organization:** Hyatt Centric Melbourne
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
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Guest Service Agent

Surfers Paradise, Queensland IHG

Posted 11 days ago

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As a Front Office Host you'll assist any of our guests' needs and provide them with a genuine, charming, and friendly welcome and experience. You'll also be a key contributor to making visits memorable and develop great working relationships with internal and external stakeholders. This position is Casual.
**What are we looking for?:**
+ You'll have the attitude, behaviour and integrity of a truly special host.
+ Guest service experience within the front office or reception team will be highly desired
+ You'll have the availability to work a rotating roster, including mornings, evenings and weekends.
+ Property Management System (PMS) knowledge preferred.
**Sound interesting?**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

Canberra, Australian Capital Territory IHG

Posted 11 days ago

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As a Guest Service Agent for Crowne Plaza Canberra, you'll play a big part in our guest experience, including hotel check-in and check-out, upselling, problem resolution, providing guest recognition and assisting our guests with any requests they may have. Your ability to deliver our guests a seamless and memorable Crowne Plaza Canberra experience will make you an integral member of the Front Office team.
**A little taste of your day to day**
_Every day is different, but you'll mostly be:_
+ Creating truly memorable guest experiences with the warmest of welcomes
+ Taking, managing, and receiving payments for guest bookings
+ Making the check-in and check-out process feel swift and seamless
+ Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
+ Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations
**What we need from you**
+ Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
+ Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
+ Fluency in the local language - extra language skills would be great, but not essential
+ Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
+ Flexibility - working, weekends and public holidays are all part of the job
+ The ability to work AM and PM shifts, including on weekends and public holidays.
+ You must have working rights in Australia - If you are applying from outside of Australia, please specify your Australian work visa status in your application.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
+ Paid Birthday Leave
+ Hotel Perks like accommodation and Food & Beverage discounts
+ Enhanced parental leave
+ Your career journey will be supported through our lifelong development program
+ IHG Career Milestone celebrations
+ Transfer of entitlements as you move and grow with IHG
+ Access to our discount retail platform that makes your pay go even further
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.

Guest Service Agent

4101 Highgate Hill, Queensland EVT

Posted 24 days ago

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Job Description

Permanent

Rydges South Bank Brisbane is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 
 
About EVT:  
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  
 
About Rydges Hotels and Resorts:  
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.    
Rydges South Bank is a highly-regarded 4.5 star, award-winning hotel boasting 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities. The hotel is located on Grey Street in South Bank neighbouring the Brisbane Convention & Exhibition Centre.

About the Role
Are you a customer service superstar with a passion for creating unforgettable guest experiences? We’re looking for warm, professional, and proactive Guest Services Agents to join our Front Office Team. As the first point of contact for our guests, you’ll play a crucial role in ensuring smooth arrivals, seamless stays, and fond farewells. If you thrive in a fast-paced environment and love making people feel welcome, this is the perfect opportunity to showcase your skills in a dynamic hospitality setting. Multiple positions available in a full time, part time or casual capacity.

Key Responsibilities
•    Greet and assist guests with check-in, check-out, and payments efficiently
•    Provide friendly and professional service at the front desk
•    Manage reservations, enquiries, and switchboard operations
•    Assist with special requests, VIP arrangements, and interdepartmental coordination
•    Take room service orders, restaurant bookings, and handle guest concerns
•    Promote hotel products and services to enhance the guest experience
•    Support concierge duties, including valet parking and luggage assistance when needed

Skills and Experience
•    Previous experience in reception, front desk, reservations, or customer service roles
•    A background in hospitality is advantageous, but a passion for service is essential
•    Excellent verbal and written communication skills
•    Strong organisational and time management abilities
•    A collaborative team player with a proactive work ethic
•    Ability to problem-solve and think on your feet
•    High standard of personal grooming and professional presentation
•    Experience with Opera Cloud or similar property management systems (highly regarded)
•    Availability to work a variety of shifts, including weekends

Benefits & Perks   
•    Incredible team member discounts from your first day on-the-job.  
•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.  
•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
•    Awesome winter and summer savings and discounts at Thredbo. 
•    Rapid career growth opportunities through our EVT network. 
•    Local community involvement, volunteering and charitable giving.   
•    Australia and NZ’s largest and most diverse experiences company 
 
Join Rydges South Bank Brisbane and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. 

When you click apply you will directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.

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