64 Service Department jobs in Australia

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
The Role:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
+ Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you:
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

This is a Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU
== eToro ==

Role Seniority - mid level, junior

More about the Customer Support (Superannuation) Specialist role at eToro

Customer Support (Superannuation) Specialist

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector. 

We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team!

What will you be doing?

For a business that enables people to invest in their future, trust is everything. This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.

You will be joining a small team focused on delivering excellent customer experience at Spaceship. Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.

Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first super account.

Beyond handling enquiries and solving problems, you'll play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.

• 2+ years of hands-on experience in superannuation customer support or working directly with super fund operations

• 2-3 years total experience in B2C customer support, customer success, or similar customer-facing roles

• Experience with customer support systems such as CRMs and online chat platforms

• Strong understanding of superannuation regulations, contribution rules, and member processes

• RG146 accreditation is highly preferred (we can support the right candidate in obtaining this)

• Experience with life insurance and investments is advantageous

• Full working rights in Australia

You will thrive in this position if you are:

• Excited by our mission and hungry for a challenge

• Passionate about forward-thinking fintech products, particularly superannuation and investment platforms

• Empathetic, patient and able to understand complex problems from different viewpoints

• Able to demonstrate initiative and persistence in solving customer problems

• Constantly iterating to find the best solutions for our members

• An exceptional communicator who thrives in a collaborative environment

• Inquisitive with a strong aptitude for continuous learning

• Detail-oriented with strong compliance awareness

This role will be based in our Sydney office. Candidates must have full working rights in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the eToro team will be there to support your growth.

Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It is an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
The Customer Service Representative will perform tasks to assist in the processing of Grower Payments for the Cash book as per scheduled timetable. They will also be responsible for responding to and resolve payment queries & general grower queries in addition to reporting on the agreed performance measures for the Customer Services Administration area.
**Key Accountabilities**
+ Process Cleargrain transactions & Cleargrain Grower creations
+ Investigate and action any issues with payments
+ Liason & monitoring of CDS to ensure payment paperwork is processed as per agreed timeline
+ Support the Harvest Reporting process, incl monitoring / tracking late payments
+ Monitor Grower Creation (and on-hold) in the Cargill Finance system and resolve / escalate potential issues
+ Continual questioning of current processes and system performance
+ Support and respond to any queries from the Farm Marketers, Grain Origination Specialists and any other internal customer in relation to grower transactions
+ Respond to resolve any grower queries as requested in the Grower Services Centre email.
**Qualifications**
+ 3 - 5 experience in an administration / office based role (preferred but not essential)
+ Understanding of business practice and general administrative duties.
+ Reconciliation & High Volume processing experience would be beneficial.
+ Relationship management and conflict resolution skills.
+ Self motivated and with a continous improvement focus
+ Strong customer focus and communication skils (both internal & external)
+ Attention to detail with problem solving skills
+ Computer skills in Microsoft Office Products, particularly excel
**We Offer**
In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan.
+ Autonomy and scope for career development.
+ Flexibility working arrangements.
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders.
+ The job stability that comes with a global employer who puts people first.
+ A supportive working culture and an inclusive team environment.
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.**

Cnr Waterdale Road & Vernon Ave Heidelberg Heights Victoria 3081
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Heidelberg Heights on a full-time basis.
Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Work with Internal stakeholders to provide support
+ Answer customer queries regarding pricing, turnaround and technical information.
+ Enter, maintain and review customer pricing and customer database.
+ Contribute as an active member of the business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
We are looking for someone who is passionate about all things customer service and delivering an exceptional experience for our internal and external customers, nurturing client relationships, and ensuring efficient order management.
This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office suites and thrive in a fast paced environments.
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.

Cnr Wilson & Frederick Road Royal Park South Australia 5014
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Royal Park on a full-time basis. Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within Customer Service Team, processing of RFQ to Order release stages.
+ Liaise with internal departments such as manufacturing, logistics and finance to ensure seamless order processing and fulfilment.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Collaboration with external sales team, providing comprehensive support
+ Answers customer queries regarding pricing, turnaround and technical information.
+ Enters, maintains and reviews customer pricing and customer database, ensuring interactions and inquiries are documented and reported in Phocas / QAD / CRM portal.
+ Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
+ Demonstrated experience in a sales, account management or customer service role
+ Excellent communication skills, with the ability to defuse situations and provide effective solutions to customers and internal team
+ Knowledge of QAD and Phocas, along with CRM software and procedure
+ Ability to thrive in fast paced environments, with a hard-working attitude and a passion for developing their capabilities within this space
+ Demonstrated ability using Microsoft Office suites
+ Customer-centric approach, with the ability to nurture client relationships and ensure efficient order management
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.

Job Title:
Customer Service Representative
Job Description
This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.
**Elevate Your Career with Concentrix!**
**About the Role:**
Step into your future with Concentrix as a **Customer Service Representative** . Be the trusted voice our banking customers depend on for exceptional service and support, helping resolve enquiries and contributing to our team's success.
**What You'll Be Doing:**
+ Handle inbound calls with professionalism, providing solutions for credit/debit card queries.
+ Listen actively, understand customer needs, and deliver tailored solutions.
+ Offer accurate information about our banking procedures and products.
+ Resolve issues efficiently and escalate complex situations as necessary.
+ Maintain detailed records of interactions and participate in continuous improvement initiatives.
**Why Concentrix?**
+ **Start date:** 25th of August 2025
+ **Competitive Compensation:** Earn $28.12 per hour + 12% Super and up to $130 performance-based incentives.
+ **Comprehensive Training:** Enjoy 2 weeks of paid, full-time classroom training to set you up for success.
+ **Flexible Work Options:** Choose between full-time and part-time schedules, with availability across weekdays and Saturdays.
+ **Career Growth:** Benefit from opportunities for career development in financial services.
+ **Inclusive Culture:** Join a diverse workplace with generous leave and flexible arrangements.
+ **Exclusive Benefits:** Access banking discounts and promotions after 6 months, with free parking and public transport access.
**What We're Looking For:**
+ Excellent communication and interpersonal skills.
+ Strong problem-solving abilities and a desire to help others.
+ Proficiency with computer systems, with a readiness to learn.
+ Previous customer service or call center experience is a plus.
+ Flexibility to work varied shifts, including weekends and public holidays.
**About Us:**
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset-our people-by nurturing career growth and fostering a culture of integrity and collaboration.
Join our dynamic and dedicated team today and make a real impact in customer service. **Apply now** to embark on this exciting journey with Concentrix!
Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU
== Nine ==

Role Seniority - graduate, junior

More about the Customer Service Representative - Drive role at Nine

Customer Service Representative

52 Victoria St, McMahons Point NSW 2060, Australia

Full-time

Company Description

Drive is Nine’s brand appealing to the automotive enthusiast. Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.

2025 is an exciting year to be part of the Drive Marketplace team. Drive Marketplace is on a sharp growth trajectory with a vision to become Australia’s No.2 Automotive Marketplace in Australia.  

The expanding Drive Marketplace team has an ambitious, forward-thinking and highly collaborative culture, with a shared passion for the automotive industry. As the on-the-ground human faces of the Drive brand within the National Drive Dealer Network, genuine partnerships and a healthy dose of hard work and fun sit at the core of the team’s success to date.

Job Description

This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car. You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.

Day to day you will:

• Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.

• Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.

• Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.

• Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.

• Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

Qualifications

What you'll bring:

• 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.

• Strong communication skills with a customer-first approach.

• Proficiency in CRM platforms like Salesforce.

• A knack for data analysis to support client goals.

• Excellent organisational skills and the ability to multitask effectively.

• Comfort working independently and collaboratively with various teams.

Additional information

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Nine team will be there to support your growth.

**Work Schedule**
**Environmental Conditions**
**Job Description**
Your role as Senior Customer Service Representative supports the delivery of outstanding instrument service and support to our customers. You will be the key point of contact for customers requiring repair of an instrument for a defined business unit (Analytical Instruments, Laboratory Equipment, Environmental & Industrials Processes or Life Science/Genetic Sciences/Clinical). You will collaborate closely with the Field Service Engineers to ensure timely scheduling, completion of jobs and billing, being responsible for the process from beginning to completion. You will ensure service jobs are effectively and efficiently handled by meeting all measures critical in delivering a great customer experience.
The environment is dynamic, fast paced and supportive, with a culture of process improvement, collaboration and success.
**What You'll Do:**
+ Act as the primary interface between the customer and the Service team. Responsible for answering customer enquiries via telephone & Salesforce. Achieving the metrics on average speed of response and first call resolution.
+ Dispatch Service Orders to engineers, scheduling and confirming bookings.
+ Liaise between customer and engineer keeping both informed of any changes to job bookings.
+ Ensure service levels for customers are achieved, proactively calling out when there is a risk of non-compliance.
+ Daily invoicing to ensure job closure and revenue raising.
+ Investigating and completing credits for disputed invoices.
+ Completes general administrative tasks to support the service team.
+ General equipment packing responsibilities from time to time
+ Meets and exceeds quality and performance metrics as outlined.
+ Adheres to schedule, including regular, reliable and punctual attendance at work.
**Keys to Success:**
**Education**
+ 2+ years of Customer Service or Call Centre experience preferred
+ Bachelor's degree, science, engineering, technical field or business management preferred
**Experience**
+ Proficiency with Microsoft products, CRM (ideally SFDC) and ERPs
+ Ability to work within a team environment with minimal supervision
+ Demonstrate judgment, tact and subtlety in dealing with internal and external customers.
+ Need to have the ability to prioritize and solve problems and to multi-task under time pressure.
+ Take responsibility and act as an owner.
+ Customer Focused demeanour and Excellent rapport building are needed
**Knowledge, Skills, Abilities**
+ Customer Focused - Builds strong customer relationships and delivers customer centric solutions
+ Communicates effectively - Develops and delivers multi-mode communication that conveys a clear understanding to the desired audience
+ Situational adaptability - Adapting approach and demeanour in real time to match the shifting demands of different situations
+ Action Orientated - Taking on new opportunities and touch challenges with priority, high energy and enthusiasm
+ Resourcefulness - Securing and deploying resources effectively and efficiently
+ Balances partners - Anticipates and balancing the needs of multiple partners
+ Collaborates - Establishing relationships and rapport to meet shared objectives
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.