18 Service Improvement jobs in Australia

Quality and Service Improvement Specialist (NDIS, Counselling and Mediation)
Applications close: 19^th October 2025

• Permanent full-time – based at North Parramatta (with free parking) or Sydney CBD, with flexible work options

• Lead quality and improvement initiatives across Uniting’s Communities and Seniors Services portfolios

• Attractive salary + super + NFP salary packaging (up to $18,550 tax-free per year)

Make a real difference, every day!

At Uniting, we believe quality care and support can transform lives. We are seeking a Quality and Service Improvement Specialist to join our Customer, Governance and Risk Directorate. In this pivotal role, you will guide and coach service streams to strengthen quality systems, support accreditation, and champion a culture of continuous improvement.

Your expertise will have a direct impact on the way services are delivered across disability, NDIS services, counselling and mediation, and aged care – ensuring we deliver excellence and positive outcomes for the people and communities we serve.

What you’ll be doing

Reporting to the Head of Quality and Service Improvement, you will:

• Lead and coach service streams to develop and embed quality systems aligned with Uniting’s Quality Management Framework.

• Support accreditation, licensing, funding, and program compliance requirements.

• Implement and monitor quality assurance programs to enhance service outcomes

• Review incidents, complaints, audits, and regulator feedback to identify improvement opportunities.

• Provide NDIS Quality and Safeguarding expertise for Communities and Aged Care

• Build strong, collaborative relationships across business and shared services functions.

• Stay across relevant legislative and regulatory changes to guide best practice.

About you

You’re driven by a passion for quality and inspired to make a real impact through operational excellence and continuous improvement. If you are ready to use your expertise to help shape our services, we encourage you to apply and join us to make a difference. You bring:

• Bachelor’s degree in Quality, Business, Social Sciences, or related field (or equivalent experience).

• Minimum 5 years’ experience in quality management, operational or service improvement roles.

• Strong knowledge of quality frameworks, systems management, and accreditation in health/community sectors.

• Experience in human services delivery with NDIS highly desirable.

• Excellent skills in auditing, data analysis, and translating insights into action.

• Strong organisational, reporting, and communication skills.

• Ability to influence and build relationships across a complex organisation.

• Current driver’s licence and access to a vehicle (regular travel across NSW and ACT required).

Why Uniting?

When you join Uniting, you’ll be part of a values-led organisation that champions diversity, equity, and inclusion. We offer:

• Flexibility – choose to work from North Parramatta or Sydney CBD, plus hybrid arrangements.

• Extra take-home pay through NFP salary packaging benefits.

• Supportive, purpose-driven team culture where your expertise makes a meaningful difference.

Ready to apply?

If you’re passionate about leading quality and service improvement and want your work to make a lasting impact, we’d love to hear from you.

Enquiries are welcome! Please don't hesitate to contact Louise Massie via email at

How to apply
Applicants must include a cover letter outlining why they want to work in this role with Uniting.

What We Offer You

• A rewarding career with a leading human services organisation.

• Up to $18,550 NFP salary packaging available.

• Access to our U rewards program with exclusive discounts.

• Flexible work hours for work-life balance.

• Access to Fitness Passport – Live your best life.

• A supportive and inclusive and collaborative work environment.

• Opportunities for professional growth.

• Purchase of additional leave.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care.

Our purpose is to inspire people, enliven communities, and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving, and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, well-being, and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.

Employment with Uniting is subject to satisfactory background checks which may include a national police check, reference checks, working with children checks, and NDIS checks

**Position Summary:**
The Business Analyst will excel in Intelligent Process Automation (IPA), presenting both consulting and development skillsets. They will work closely with business stakeholders through completing consulting led IPA process assessments, documenting business processes, communicating to development teams on requirements and having experience in agile IPA delivery.
They will collaborate with a client to enable them to deliver and scale IPA solutions. They will play a critical role in the growth of the Cognizant team and its IPA capability across ANZ.
They will combine the skills of data analysis with a deep understanding of Lean methodologies and process improvement, focusing on extracting insights from data and discovery workshops to identify and eliminate inefficiencies within business operations, streamlining workflows and optimizing processes for maximum efficiency and productivity. They will also be highly proficient in capturing business requirements, leveraging process mapping techniques and identifying bottlenecks, redundancies, and opportunities for optimization based on data analysis.
The Business Analyst is also expected to leverage relevant industry experience in Information and Communication Technology (ICT) and Banking Operations to effectively deliver strategic guidance and identify opportunities for automation and process optimisation across client engagements.
One key part of the role will be to identify quality and prioritising opportunities to automate process, demonstrating to clients the achievement of benefits and suggesting process improvements as part of a continuous journey. The role also requires extensive change management and experience in of this in the banking sector is a key part of the role.
**Mandatory Skills:**
- Able to understand complex processes and simplify where possible, or break down into sub-processes, ability to identify redundancy.
- Able to determine ROI of processes and create business pipeline. Work with the business to identify best cases for automation.
- Document business process flow charts using BPMN principles and presenting results of program ROI achieved leveraging Microsoft Power BI (PL300 Certification preferred)
- Capable of playing a lead role and communicating requirements to both onshore and offshore teams
- Contribute to testing documentation and test coverage of RPA processes
- Working on Support and Maintenance activities
- Experience in change management
- Significant work experience in ICT and Banking Operations mandatory
- Experience managing daily stand ups, retrospectives leveraging agile methodologies (Scrum).
- Deliver on assigned responsibilities adhering to BPMN standards, policies, and procedures
- Project management: disciplined in managing project scope, timeline, and budget to meet deadlines
- Initiative-taker: self-directed and initiative-taking in managing tasks and setting challenging targets to achieve client's demands
- Work within project schedule constraints, communicating any identified project risks and issues
- Creating Handover Documentation
- Ability to write test cases against the desired requirements
- Review UAT test plans, run UAT triage and clarification/manage defects.
- Ability to test and confirm the desired requirement has been met considering original ROI.
- Familiarisation with JIRA, Confluence tools
- As we are consulting business, naturally we seek excellent communication skills.
- Enthusiastic and unprompted attitude for implementing and developing new operation
- Knowledge of BPM, RPA, and AI API's
**Duties and Responsibilities:**
- Using ICT change management methodologies, principles, and techniques to implement change approach plans for client robotics and automation projects and to ensure compliance to project timelines, engagement of impacted staff, and fulfillment of resource requirements
- Conduct interviews, document analysis, and workshops to identify, investigate, analyse, and report to management current business processes, procedures, and work practices as well as anticipated changes to these processes, procedures, and practices because of ICT change projects
- Identifying and evaluating inefficiencies in new technical processes and recommending optimal business practices, and system functionality and behaviour to enhance stakeholder satisfaction
- Collaborating with stakeholders to identify additional opportunities for improvement and to formulate and document business requirements for further enhancements to change initiatives
- Mediating between business teams and developers ensuring clear and effective communication, addressing inquiries and concerns in a timely and professional manner
- Creating user and training documentation, and conducting formal training classes to ensure high adoption rate of change initiatives and to ensure all impacted stakeholders are knowledgeable of the new processes and systems
- Consulting with users and programmers to design improvements to the functionality of websites, apps, and systems
- Supporting system developers in building and obtaining user acceptance of functional specifications
- Taking responsibility for ensuring users are prepared for deployment of functional solutions, such as briefing users on and supporting implementation of system test plans, which ensure acceptable quality and integrity of the system
- Using data and process modelling techniques to create clear process and system specifications for the design and development of process flows and system software
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
- Identifying and assessing project risks to develop effective mitigation strategies to minimize project disruption
- Staying informed about industry regulations to ensure all business process changes adhere to compliance standards
- Automation Tool understanding. (Uipath, Power Apps, Blue Prism)
- Data Analysis acumen and tool proficiency (especially PowerBI)
- Responsible for documenting business processes using Process Definition Documents (PDD), Standard Operating Procedures.
- Responsible for documenting functional and non-functional solution requirements in a Business Requirements Document (BRD).
**Qualifications & Certifications (Optional):**
MS PL300 Power BI
**Salary Range:** $70,000-$90,000
**Date of Posting:** 14/October/2025
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic customers in the construction, industrial, and energy sectors. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks and familiarity in selling AI, CRM, ERP, and Low Code platforms. You excel at orchestrating across internal teams, partners, and services organisations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments.
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within construction, industrial, and energy customers.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide stakeholders through decision frameworks and evaluation plans tailored to sector-specific challenges.
+ Craft and negotiate terms for digital transformation initiatives, ensuring alignment with customer objectives and compliance with industry regulations.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and strategic planning.
+ Leverage strong existing relationships within this strategic account territory.
**Qualifications**
+ 8+ years experience selling SaaS solutions within line of business applications industry.
+ 8+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging with complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multi-year digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
+ Established relationships and a reputation for delivering outcomes.
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic customers in the construction, industrial, and energy sectors. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks and familiarity in selling AI, CRM, ERP, and Low Code platforms. You excel at orchestrating across internal teams, partners, and services organisations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments.
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within construction, industrial, and energy customers.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide stakeholders through decision frameworks and evaluation plans tailored to sector-specific challenges.
+ Craft and negotiate terms for digital transformation initiatives, ensuring alignment with customer objectives and compliance with industry regulations.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and strategic planning.
+ Leverage strong existing relationships within this strategic account territory.
**Qualifications**
+ 8+ years experience selling SaaS solutions within line of business applications industry.
+ 8+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging with complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multi-year digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
+ Established relationships and a reputation for delivering outcomes.
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation across Federal and ACT Government customers. You bring experience in managing high-value relationships within the public sector and have over three years of experience in sales engagements or a working understanding from your time within government. With a background in navigating stakeholders across both business and IT, you also bring a strong work ethic with experience successfully orchestrating across internal teams, partners and services organizations.
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within the Federal and ACT Government with experience in CRM, ERP, AI or Low Code technology sales.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide them through decision frameworks and evaluation plans.
+ Craft and negotiate terms for multimillion-dollar digital transformation initiatives, ensuring alignment with customer objectives and compliance requirements.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and planning.
+ Leverage relationships within the Canberra-based Federal and ACT Government sector to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ Must be based in Canberra (no remote option).
+ Must be an Australian citizen and eligible to hold a security clearance.
+ 3 years+ experience selling solutions with connected end-to-end business transformation across business units within the Federal Goverment.
+ 3 years+ leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in complex customers or similar experience managing stakeholders from your time within government.
+ Experience in deal crafting, negotiating terms and contracts for digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Role Overview**
As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic Federal Government customers. You bring extensive experience in managing complex, high-value relationships within the public sector and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks within the Federal Government. Your ability to align technology solutions-including AI, CRM, ERP, and Low Code platforms-with public sector policy and strategic objectives enables you to deliver meaningful outcomes. You excel at orchestrating across internal teams, partners, and services organizations to provide integrated solutions, while navigating government budget cycles to achieve mutually beneficial results in complex, matrixed environments.
**Responsibilities**
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within the Federal Government.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide them through decision frameworks and evaluation plans.
+ Craft and negotiate terms for multimillion-dollar digital transformation initiatives, ensuring alignment with customer objectives and compliance requirements.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and planning.
+ Leverage strong existing relationships within the Canberra-based Federal Government sector to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ Must be based in Canberra (no remote option).
+ Must be an Australian citizen and eligible to hold a security clearance.
+ Located in Canberra, you have relationships and a reputation for delivering outcomes.
+ 10+ years experience selling solutions with connected end-to-end business transformation across business units within the Federal Goverment.
+ 10+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multimillion-dollar digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**It's more than a job**
As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.
**‎**
Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions.
At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Make your mark with us today!
**How you create impact**
Your primary objective will be to support warehousing + distribution activities in accordance with the overall strategic plan focusing on operational excellence, creating + embedding a framework of continuous improvement across operational activities to both gain + retain customers.
+ To upskill colleagues by delivering training on key productivity improvement tools + programs under the production system/KN Excellence banner.
+ To plan for + implement all annual excellence certification activities for locations/sites under your scope; striving to achieve ever higher levels of operational excellence.
+ To validate + assess continuous improvement projects with a focus on annual hard savings targets.
+ To coach site managers + their teams in the skills needed to drive operational excellence activities.
+ To lead deep dive value streaming analysis (DDVSA) events
+ To deploy KN Excellence site certification road maps containing all 26 continuous improvement elements.
+ To drive + monitor Kaizens for continuous productivity + quality improvements across operational activities
**What we would like you to bring**
+ Postgraduate certifications in Lean Six Sigma, Kaizen, or similar methodologies preferred
+ 5-10 years of experience in operational roles or continuous improvement positions
+ Proven track record in leading cross-functional teams and strategic initiatives
+ Strong leadership and team management abilities
+ Excellent analytical and problem-solving skills
+ Deep knowledge of process improvement methodologies (Lean, Six Sigma, TQM, BPR)
+ Ability to identify inefficiencies and implement effective solutions
+ Proficiency in performance metrics and data analysis tools
+ Drive operational and process improvement initiatives
+ Lead and support change management efforts
+ Monitor and analyze effectiveness of new processes
+ Train teams on operational excellence practices
+ Collaborate with leadership to align improvements with business goals
**What's in it for you**
Along with a competitive remuneration package, we want to make sure our employees are motivated in all aspects. Here in Kuehne+Nagel Australia, we pride ourselves in taking care of our employees with benefits such as:
+ Corporate rates for Private Health Care Insurance
+ Free Flu Vaccination Program
+ Inclusive Gender-Neutral Parental Leave Policy to support all parents
+ Attractive long-service awards
+ Novated leasing
+ Charity and volunteering events
+ Flexible work arrangements
+ And more!
If you're ready to take on this exciting opportunity and make a difference, apply now and become a part of our dynamic team **!**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

**Work Schedule**
Flex with On Call Duty
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed, Office, Warehouse
**Job Description**
**Position Summary:**
Join Thermo Fisher Scientific Inc., a global leader in scientific innovation, as a Quality Assurance Associate in Brisbane. This role plays a crucial part in our dedication to producing biopharmaceutical products that align with international quality standards. Reporting to the Head of Quality Assurance, you will coordinate the implementation of vital quality systems, with a focus on Quality Risk Management, Global TrackWise administration, Document Management, oversight of Quality metrics, and trending of Deviations.
**Key Responsibilities:**
+ Furnish day-to-day aid within the Quality on the Floor Team, arranging, performing, and recording all duties.
+ Efficiently fulfill responsibilities as part of the Quality Assurance department, positively impacting the site's quality management system.
+ Propel and back QA on the Floor team goals and objectives to synchronize with Quality and business strategies.
+ Ensure manufacturing activities adhere to cGMP and standard operating procedures.
+ Offer real-time quality support, including cGMP mentorship, document review, approval, and deviation handling.
+ Review batch records within standard timelines required for batch disposition.
+ Support continuous improvement (PPI) initiatives to realize cost savings and drive efficiency.
+ Build effective working relationships with key internal collaborators to foster a collaborative work environment.
+ Participate in and engage with Quality Management Review.
+ Assist in regulatory and client audits, from readiness activities to direct engagement with auditors, ensuring successful inspection outcomes.
+ Apply various risk assessment tools practically and advise others on their efficient application.
+ Apply the Quality System daily, including Change Control, Deviations, CAPA, OOS/OOT, and Documentation Management.
+ Carry out any other legitimate responsibilities as instructed by the Head of Quality Assurance or Site Quality Head.
**Frequent Contacts:**
Internal:
+ All internal departments
**External:**
+ Regulatory agencies and customers
**Minimum Requirements/Qualifications:**
Qualifications & Experience:
+ Tertiary education in a science or engineering-based field (e.g., biopharmaceuticals manufacture, biotechnology, process technology) or relevant industry experience.
+ Post Graduate qualifications are beneficial.
+ At least 3 years of experience in the pharmaceutical industry aligned to Quality Assurance.
+ Excellent knowledge of cGMP.
+ Desire to work in a highly dynamic, frequently changing environment with diverse perspectives.
+ Strong written, verbal, and interpersonal communication skills.
+ Strong ability to collaborate effectively and build rapport with internal and external collaborators.
+ Good knowledge of Microsoft applications.
+ Knowledge of SmartSheets is desirable.
**Skills & Attributes:**
+ Continuous Improvement: Ability to challenge the status quo to improve outcomes.
+ Adaptability: Ability to adapt to day-to-day business requirements.
+ Collaborating: Skill in collaborating with diverse departments and colleagues.
+ Customer Focus and Integrity: Dedication to delivering on promises made to customers.
+ Commencing Activity: Proficiency in functioning solo and supervising prearranged assignments.
+ Managing Relations: Ability to balance customer demands with business requirements and timelines.
+ Quality Orientation: Ability to interpret and apply GMP principles, with strong attention to detail.
**Benefits:**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Job Description :**
**About Us**
At Diageo, we're proud to be the world's leading premium drinks company, with iconic brands like **Johnnie Walker, Don Julio, Guinness, Baileys, Captain Morgan, and Bundaberg Rum** .
Our purpose, **"Celebrating life, every day, everywhere,"** inspires everything we do - from crafting exceptional products to creating inclusive workplaces and delivering sustainable growth. In Australia, we employ over 400 people across key sites in Huntingwood, Bundaberg and Mr Black.
**About the Role**
We're seeking a **Quality Assurance Manager** to lead quality excellence across our Huntingwood or Bundaberg site. This role is vital to driving end-to-end Quality & Food Safety strategy, compliance with Diageo's Global Standards, and fostering a culture of continuous improvement and consumer focus.
You'll own the implementation of world-class quality systems (FSSC, ISO, HACCP), lead site audits, and partner with cross-functional teams to embed best-in-class quality assurance, from raw materials to finished goods.
**What You'll Do**
+ Champion Diageo's **Quality and Compliance** agenda across operations, packaging, distribution, and brand execution.
+ Drive implementation of **Diageo Global Standards** (GRMS, CARM, GAR) and local regulations.
+ Build and empower a high-performing team to deliver **employee-owned quality** culture and capability.
+ Lead internal/external **audits** , risk assessments and ensure supplier adherence to standards.
+ Work cross-functionally with Procurement, Planning, Manufacturing, Marketing, Legal and Commercial teams.
+ Own the quality governance framework - from **KPIs and root cause analysis** to continuous improvement initiatives.
+ Manage stakeholder engagement across local and global governance networks.
+ Embed quality across **ManEx practices** , systems, and site leadership processes.
**About You**
You're a **holistic leader** with a passion for excellence and a deep understanding of quality systems. You bring technical expertise, strategic thinking, and a strong people-first approach to ensure our products exceed expectations and uphold our global reputation.
**Essential Experience:**
+ 7+ years in manufacturing/quality roles in beverage, food or FMCG industries.
+ Strong background in **Quality/Food Safety Systems** - ISO, HACCP, FSSC.
+ Demonstrated leadership of teams, audits, and cross-functional improvement programs.
+ Experience influencing stakeholders across functions and levels.
+ Working knowledge of Australian and international regulations.
**Preferred:**
+ Science degree or equivalent qualification.
+ Six Sigma certification.
+ Experience with automated packaging lines and supplier development.
+ Exposure to **Global Risk Management** frameworks.
**Leadership & Values**
At Diageo, we lead with **ambition, purpose and inclusivity** . In this role, you'll:
+ **Win through Execution** - Deliver bold, strategic quality initiatives.
+ **Inspire through Purpose** - Be a culture carrier of Diageo's values and customer-first mindset.
+ **Invest in Talent** - Build, coach, and empower a capable and engaged team.
+ **Shape the Future** - Champion innovation and continuous improvement in Quality.
**Working With Us**
We offer flexible working options, outstanding benefits, and the opportunity to work on some of the world's most loved brands.
**Perks include:**
+ Product discounts
+ Parental leave benefits
+ Additional leave days
+ Flexible hours and hybrid work
+ Corporate equipment provided
**Celebrating Life, Every Day, Everywhere**
Diversity and inclusion are central to our purpose. At Diageo, **you'll be welcomed for who you are** . We celebrate individuals from all backgrounds, experiences and perspectives, and strive to build a workplace where **everyone feels they belong** .
**Ready to Join Us?**
If you're driven to make a real impact through quality excellence and want to be part of a global team that's changing the way the world celebrates, this could be the opportunity for you.
**Apply now and let's shape the future together.**
If you require any adjustments during the recruitment process, please let us know when applying.
**Worker Type :**
Regular
**Primary Location:**
Huntingwood
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (