15 Service Improvement jobs in Australia

**About the role**
As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic customers in the construction, industrial, and energy sectors. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks and familiarity in selling AI, CRM, ERP, and Low Code platforms. You excel at orchestrating across internal teams, partners, and services organisations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments.
**Responsibilities**
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within construction, industrial, and energy customers.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide stakeholders through decision frameworks and evaluation plans tailored to sector-specific challenges.
+ Craft and negotiate terms for digital transformation initiatives, ensuring alignment with customer objectives and compliance with industry regulations.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and strategic planning.
+ Leverage strong existing relationships within the construction, industrial, and energy sectors to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ 6+ years experience selling SaaS solutions within line of business applications industry.
+ 8+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging with complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multi-year digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
+ Established relationships and a reputation for delivering outcomes.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**About the role**
As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic customers in the construction, industrial, and energy sectors. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks and familiarity in selling AI, CRM, ERP, and Low Code platforms. You excel at orchestrating across internal teams, partners, and services organisations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments.
**Responsibilities**
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within construction, industrial, and energy customers.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide stakeholders through decision frameworks and evaluation plans tailored to sector-specific challenges.
+ Craft and negotiate terms for digital transformation initiatives, ensuring alignment with customer objectives and compliance with industry regulations.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and strategic planning.
+ Leverage strong existing relationships within the construction, industrial, and energy sectors to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ 6+ years experience selling SaaS solutions within line of business applications industry.
+ 8+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging with complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multi-year digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
+ Established relationships and a reputation for delivering outcomes.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**About the role**
As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic customers in the construction, industrial, and energy sectors. You bring extensive experience in managing complex, high-value relationships within these industries and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks and familiarity in selling AI, CRM, ERP, and Low Code platforms. You excel at orchestrating across internal teams, partners, and services organisations to deliver integrated solutions, while navigating sector-specific budget cycles and regulatory frameworks to achieve mutually beneficial outcomes in complex, matrixed environments.
**Responsibilities**
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within construction, industrial, and energy customers.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide stakeholders through decision frameworks and evaluation plans tailored to sector-specific challenges.
+ Craft and negotiate terms for digital transformation initiatives, ensuring alignment with customer objectives and compliance with industry regulations.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and strategic planning.
+ Leverage strong existing relationships within the construction, industrial, and energy sectors to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ 6+ years experience selling SaaS solutions within line of business applications industry.
+ 8+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging with complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multi-year digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
+ Established relationships and a reputation for delivering outcomes.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

In SME&C we have set out with the purpose of empowering our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. The SME&C organization is one of the fastest growing customer segments for Microsoft - this is where you come in. You will lead a team who supports a set of partners, at scale, in identifying and achieving their customers' business objectives through best-in-class digital engagement and co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SME&C Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning.
With a vision to "Build and sell Microsoft AI, Cloud applications, services, and devices with partners, empowering people and organizations to achieve more," **SME&C Global Channel Partner Sales (GCPS)** is responsible for driving revenue outcomes with partners through innovative solutions-at scale.
In the **Global Channel Partner Sales** team, we are looking for people with a passion for delivering customer success working with Microsoft's partners. As a **Partner Solution Architect** , you will guide the development of business solutions, provide deep technical insights and accelerate the growth of Microsoft Tech priorities. you will work closely with partners to understand their technical requirements and business objectives, and guide them through architectural design sessions, developing proof of concepts, and help them transition from legacy systems to modern cloud environments, ensuring that their solutions are optimized for performance and cost-efficiency.
Join our team as a Partner Solution Architect and play a pivotal role in guiding our most significant partners to designing and implementing innovative scalable, secure, and efficient cloud architectures that meet market needs. By leveraging your skills in technical leadership, cloud computing, software development, problem solving and systems architecture, you will drive business impact by enabling digital transformation, optimizing performance, and driving innovation through the effective use of cloud technologies.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
As a Partner Solution Architect (PSA), you will serve as the deep technical SME to partners' technical force & own the partner's technical strategy plan for their Cloud Solution Area (CSA). Withing your responsibilities are:
+ **Guide Solution Development & Activation** - You'll lead the development and activation of new or enhanced partner offerings that align with Microsoft Cloud priorities. Your focus will be on ensuring these solutions are robust, scalable, secure, and tailored to meet evolving customer needs.
+ **Empower Innovation** - You'll run technical innovation workshops, tech briefings, and envisioning sessions to build technical intensity across partner teams. By collaborating with engineering and product teams, you'll help accelerate the adoption of emerging technologies and shape partner offerings that align with both business goals and technical requirements.
+ **Strategic Sales Enablement** - You'll play a key role in activating transformational deals by providing architectural guidance, resolving technical blockers, and enhancing solution design. Your work will directly contribute to workload consumption and revenue impact.
+ **Champion Technical Excellence** - You'll guide partners through architecture design sessions, proof-of-concepts, and MVP builds. You'll ensure that solutions follow Microsoft's Cloud and AI best practices and are optimized for performance, scalability, and security.
+ **Thought Leadership & Stakeholder Management** - You'll build long-term engagements with strategic partners, influencing their adoption of Microsoft technologies. You'll develop deep technical relationships with CXOs and foster executive alignment to support joint success.
+ **Partner Enablement & Business Acumen** - You'll coach broader partner technical teams to ensure pre-sales, deployment, and consumption are embedded in solution development. You'll help partners build resilience to technical challenges, navigate competitive landscapes, and translate technical concepts into business value.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR master's degree in computer science, Information Technology, Engineering, Business or related field AND 3+ years technical consulting, technical consultative selling, product development, or related
+ OR equivalent experience.
+ Proven experience in cloud architecture, solution design, and partner enablement, particularly in large-scale or global engagements
+ Demonstrated ability to lead technical innovation workshops, architecture reviews, and build-to-consume engagements with partners
+ 6-10+ years of related experience in technology IP solutions or services development, with a deep understanding of digital transformation business drivers, cloud platforms, and emerging cloud trends like generative AI and SaaS (Software as a Service) services.
+ Strong background and in-depth knowledge of cloud technologies, with a focus on Dynamics 365.
+ Knowledge and experience on D365 Customer Service and/or Finance & Operations and Power Platform.
+ Knowledge and expereince on Copilot Studio and Agents.
**Preferred Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure/SaaS technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure/SaaS technologies, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Role Overview**
As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic Federal Government customers. You bring extensive experience in managing complex, high-value relationships within the public sector and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks within the Federal Government. Your ability to align technology solutions-including AI, CRM, ERP, and Low Code platforms-with public sector policy and strategic objectives enables you to deliver meaningful outcomes. You excel at orchestrating across internal teams, partners, and services organizations to provide integrated solutions, while navigating government budget cycles to achieve mutually beneficial results in complex, matrixed environments.
**Responsibilities**
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within the Federal Government.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide them through decision frameworks and evaluation plans.
+ Craft and negotiate terms for multimillion-dollar digital transformation initiatives, ensuring alignment with customer objectives and compliance requirements.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and planning.
+ Leverage strong existing relationships within the Canberra-based Federal Government sector to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ Must be based in Canberra (no remote option).
+ Must be an Australian citizen and eligible to hold a security clearance.
+ Located in Canberra, you have relationships and a reputation for delivering outcomes.
+ 10+ years experience selling solutions with connected end-to-end business transformation across business units within the Federal Goverment.
+ 10+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multimillion-dollar digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Are you passionate about helping Education and Nonprofit organisations unlock the full potential of their AI business process capabilities? As Microsoft's Partner Solution Specialist (PSS) for AI Business Processes, you'll lead strategic engagements across the Education Kindergarten to Year 12 and Nonprofit sectors in Australia, New Zealand, and Asia-driving digital transformation and reimagining business operations through Microsoft's partner ecosystem.
In this high-impact role, you'll empower partners to build dedicated practices that deliver integrated AI-driven solutions using Microsoft 365 Copilot, Copilot Studio, Dynamics 365 (Sales, Commerce, Finance), Power Platform (Power Apps, Power Automate), and Azure AI services via the Cloud Solution Provider (CSP) and other Partner programs. You'll guide partners in supporting customers to modernise workflows, automate repetitive tasks, and implement intelligent tools that enhance decision-making and service delivery.
You'll be part of a collaborative, purpose-driven team focused on scaling impact through partner-led growth, customer acquisition, and cloud workload expansion. Your work will include strategic partner planning, marketing and sales enablement, and delivery of transformative AI business process experiences that help Education and Nonprofit organisations achieve more-intelligently. This role blends strategic engagement, technical expertise, and collaborative execution-empowering you to help customers streamline operations and unlock new ways of working through AI.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Partner Strategy and Business Planning**
+ Develop and execute Partner Solution Area Business Plans with key partners to drive discovery and qualification of new Cyber Security and AI platform opportunities by building long-term relationships and by understanding customer priorities, budgets, and procurement processes.
+ Lead weekly coaching and update calls with invested partners to maintain focus and resolve issues swiftly.
+ Collaborate with nonprofit and education Kindergarten to Year 12 Partner Ambassadors to amplify partner impact.
**Sales and Marketing Execution**
+ Drive key marketing and sales activities with partners, including AI and Copilot Get Ready Workshops, MCI Workshops, and partner-led events.
+ Utilise customer demand generation engines to support partner-led outreach and engagement.
**Channel Development and Enablement**
+ Engage with partners to expand customer and wider partner ecosystem reach by ensuring access to key assets and materials.
+ Guide partners through transformation journeys to build prioritised education Kindergarten to Year 12 and nonprofit practices with leadership support and co-investment.
+ Coach partners to articulate cloud benefits to customers, increasing paid-to-grant ratios and reducing engagement friction.
**Partner Engagement and Referral Management**
+ Own local referral partner relationships, ensuring readiness across all three cloud workloads.
+ Support Sales team in referral health reviews and provide feedback to improve partner performance.
**Territory Growth and Investment**
+ Develop and support growth plans focused on education Kindergarten to Year 12 industry scale.
+ Align partner business models and expertise with Microsoft's mission to ensure strategic focus and impact.
**Performance Management and Reporting**
+ Manage monthly reporting cycles to capture insights and inform future investments.
+ Act as the local SMB Solution Area Nonprofit and Education Kindergarten to Year 12 lead, promoting engagement at scale through partners and affiliates.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree AND 4+ years of experience in core sales, CSP program engagement, channel sales, and SMB business development.
+ OR equivalent experience.
+ Experience with Microsoft cloud platforms and/or **d** **emonstrated expertise in Microsoft's integrated AI Business processes capabilities** **including Microsoft 365 Copilot, Copilot Studio, Dynamics 365 (Sales, Commerce, Finance), Power Platform (Power Apps, Power Automate), and Azure AI services.**
+ Proven ability to articulate and apply these capabilities to address the unique challenges faced by Education (K-12) and Nonprofit organisations, enabling secure digital transformation and resilience through partner-led engagements.
**Preferred Qualifications**
+ 8+ years of experience in core sales, CSP program engagement, channel sales, and SMB business development.
+ Strong partner relationship management and solution development skills.
+ Executive presence with excellent communication and presentation skills.
+ Problem-solving mindset with experience in budget planning and procurement.
+ Ideally with basic business proficiency in additional languages like Korean, Japanese, Mandarin
#CELA
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Description
An exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with knowledge and tools to improve performance.
This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
Please note this role will be based in a delivery station and will own transport to the delivery station and it will require travel within Australia. You will need to be comfortable working across non-traditional shift patterns which include nights and weekends.
You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
Learn More About Amazon Australia (url= job responsibilities
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
- Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
- During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.
Basic Qualifications
- Bachelor's degree
- Excel advanced level and SQL coding.
- 3+ years of continuous improvement.
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Expertise in Lean Management, Six Sigma and other OE tools
Preferred Qualifications
- 3+ years of program or project management experience
- Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, Asana.
- Data visualisation tools (powerBI, quicksight or equivalent).
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
An exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with knowledge and tools to improve performance.
This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
Please note this role will be based in a delivery station (Sydney, NSW) and will own transport to the delivery station and it will require travel within Australia. You will need to be comfortable working across non-traditional shift patterns which include nights and weekends.
You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
Key job responsibilities
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
- Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
- During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.
Basic Qualifications
- Bachelor's degree
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Advance Excel skills (formulas, Pivot tables, and macros).
- Intermediate SQL level to extract data and formulate queries autonomously.
Preferred Qualifications
- Expertise in Lean Management, Six Sigma and other OE tools, such as kaizen event and VSM.
- Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, Asana
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**About the Role**
Join Stryker South Pacific's 2025 Team of the Year! Join a team where quality is less about policing and more about partnering!
As a Quality Assurance Associate, you'll play a pivotal role in ensuring our operations meet the highest standards of compliance and quality. You'll manage key quality management processes in alignment with international standards, Stryker Corporate policies, and regulatory requirements in Australia and New Zealand. This role is highly collaborative, partnering across departments-Sales, Marketing, Regulatory, Service, and Operations-to drive a quality-first mindset and ensure patient safety and regulatory excellence.
We currently have both permanent and maximum-term contract opportunities are are looking for our next superstar team members!
**About You**
You're a detail-oriented problem-solver with great attention to detail, curiosity and a strong ability to develop meaningful relationships quickly. You thrive in complex, layered environments, enjoy collaborative work, and have a knack for translating complex concepts into practical business processes. You're proactive, analytical, and committed to continuous improvement.
**Key Responsibilities**
+ Own and manage QMS processes in accordance with ISO 13485 and regulatory standards;
+ Act as a key contact for quality issues across SSP and global teams;
+ Represent Stryker in internal and external audits;
+ Lead and support Change Control, Nonconformances (NCs), and Corrective and Preventive Actions (CAPAs);
+ Train and coach SSP personnel on quality processes and regulatory obligations;
+ Maintain and update standard operating procedures and ensure compliant record keeping and documentation; and
+ Drive process improvement initiatives and stay informed on regulatory changes and educate
**Must Have Experience**
+ Working knowledge of regulatory frameworks and legislation in Australia and New Zealand;
+ Experience analyzing and interpreting regulatory documentation;
+ Strong time management and planning skills;
+ Effective communication and stakeholder engagement abilities;
+ Ability to build relationships across diverse team; and
+ Receptive to feedback and committed to personal growth.
**Nice to Have Experience**
+ Prior experience in regulatory affairs or quality assurance;
+ Experience in a regulated industry, ideally medical devices;
+ Familiarity with Australian and international medical device regulations; and
+ Tertiary qualifications in science, engineering, or a related field
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.