89 Service Manager jobs in Australia
Customer Service Manager
Posted 4 days ago
Job Viewed
Job Description
Full-Time: Immediate start br>Job Title: Customer Service Manager
Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation.
Job Closure date: 30 days
About the Role:
We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment. You will be responsible for overseeing the entire customer journey, from initial inquiry to post-sales support, ensuring every interaction reinforces our client's reputation for excellence and expertise. You will lead a team dedicated to providing exceptional service to a knowledgeable B2B clientele, requiring a blend of people leadership, process improvement, and a deep understanding of customer needs in a technical industry.
Key Duties & Responsibilities
Team Leadership & Development:
• Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing. < r>• Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans. < r>• Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice. < r>Customer Service Strategy & Process Improvement:
• Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the entire customer experience and ensure alignment with company goals. < r>• Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality. < r>• Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations. < r>Technical Customer Relations & After-Sales Support:
• Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback. < r>• Act as a key point of contact for escalated customer issues, utilising your problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships. < r>• Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market. < r>
Skills & Experience Required
• A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry. < r>• Proven Bachelor Degree or Equivalent. < r>• Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics. < r>• A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship. < r>• Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff. < r>• A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction. < r>• Solid administrative skills and proficiency with CRM systems and standard office software. < r>
How To Apply:
If you are a strategic leader passionate about driving customer excellence in a technical field, we would love to hear from you. Please click 'Apply Now' to submit your resume and a cover letter outlining your suitability for this role.
Please note that only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.
Service Manager

Posted 23 days ago
Job Viewed
Job Description
Xylem's focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
**Xylem** is looking for a **Service Manager** at our **Mt Isa Branch.** The Service Manager is responsible for providing tactical and strategic leadership to the service and rental team, to drive sustainable growth across Xylem products and services.
**The role:**
+ Lead and motivate service and rental teams to achieve business growth and exceed financial targets.
+ Collaborate with Sales Team and Stakeholders to identify, analyse, and capture market growth opportunities.
+ Lead the Service Facility operations to meet company policies, safety, and quality standards.
+ Manage profit and loss, revenue, and cost budgets for regional service and rental centres, collaborating with FP&A to ensure accuracy and alignment.
+ Ensure rental fleet readiness and coordinate timely service delivery to meet customer requirements and expectations.
+ Liaise with Marketing and Supply Chain to maintain adequate spare parts inventory for growth and demand.
+ Monitor and report on aftermarket business performance and market opportunities.
+ Lead, coach, and motivate service and rental team to achieve operational and strategic objectives while promoting a strong culture of safety and quality.
**About you:**
+ Prior experience as a Service Manager within the Mechanical, Electrical, or Water Industry (highly desirable).
+ Demonstrated ability to influence and manage stakeholders effectively.
+ Proven track record of leading and motivating teams to achieve outstanding results.
+ Excellent interpersonal and communication skills.
+ Driven to champion initiatives and deliver impactful outcomes.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
Interested and have the right attitude but don't quite have all the requirements? Don't be discouraged as we can train you!
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Service Manager

Posted 23 days ago
Job Viewed
Job Description
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s:
Responsibilities:
+ **Supervise and Coordinate:** Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
+ **Quality and Productivity Monitoring:** Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
+ **Technical Support:** Provide first-level support to Service Technicians, escalating technical issues when necessary.
+ **Logistics Management:** Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
+ **Quote and Documentation Management:** Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
+ **Continuous Improvement:** Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
+ To be successful in this role you will need the following:
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Educational Requirements:** College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Background:** You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
+ **Financial Acumen:** Understanding and application of financial indicators for better business decision-making
**QUALIFICATIONS**
.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID** 2416033
**Relocation Package** No
Equipment Service Manager
Posted 22 days ago
Job Viewed
Job Description
BRAESIDE, VIC
+ Permanent | Full-time position onsite | Monday - Friday
+ Company Vehicle and Tools Provided
+ Based in Braeside, Victoria
An opportunity exists for a driven and customer focused applicant to head our Equipment teams in Victoria. Whilst this role is based at our Braeside site, you will be responsible for managing the daily activities of the Braeside and Bendigo Service Centres in Victoria. You will be responsible for providing leadership, and guidance to the teams for them to provide exceptional technical support and customer service to our valued clients. Reporting to the National Service Manager, you will collaborate with other key stakeholders across the organisation to ensure the highest level of service quality and safety is maintained at all times.
What will you do?
·Lead and coordinate the day-to-day activities of the service centers which include repairs, maintenance, new equipment builds and management of staff in accordance with established systems and procedures
·Monitor all work in progress to ensure all work performed by the service center is of a satisfactory standard.
·Provide ongoing leadership and training for service technicians.
+ Schedule and perform repairs and maintenance of major systems as and when required, such as diesel and gasoline fueled engines, hydrostatic transmissions or hydraulic systems.
+ Schedule and perform testing of equipment using appropriate diagnostic tools required, in accordance with product service manual's diagnostic and test procedures as and when required.
+ Prepare detailed service and failure records
+ Order parts and invoice for all work performance in accordance with company systems and procedures
+ Establish and maintain good working relationships with Equipment Product Dealers in accordance with the Service Dealer Protocol
What do you need?
+ Strong interpersonal and communication skills and the ability to establish effective business relationships both internally and externally
+ Polite and professional phone manner
+ Experience in leading teams
+ Strong understanding of turf machinery maintenance is required or and understanding of turf machinery systems in relevant fields.
+ Experience in the maintenance and repair of various types of turf equipment, recycling equipment or construction equipment such as tractors, law mowers, garden tractors, line trimmers or golf course equipment
+ Ability to interpret engineering drawings, including parts breakdown drawings and simple electrical schematics
+ A valid Australian Motor Vehicle Licence
Who are we?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
To apply
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page toro.com.au/jobs-at-toro .
Only shortlisted candidates will be contacted.
Deputy Service Manager
Posted 10 days ago
Job Viewed
Job Description
- Located in Nowra, NSW
- Full Time Position
- Competitive pay, flexibility & great benefits (such as Salary Packaging)
What do we need you to do?
You will have the proven ability to lead and coordinate service strategies in functional areas that include:
- Working for the continuous improvement of our service in line with Accreditation Standards
- Facilitating the development of your team to uphold the unique needs of each client
- Assigning work allocations to team members based on their skills and abilities.
- Advocating with and for our clients and their families to enable choice and decision making that supports independence
- Interpreting audits and data, identify trends, provide advice, and implement improvement initiatives
What do we need you to bring?
- Ideally, we’re looking for previous experience in aged or community care but if you have extensive experience in Social Services, Management or Human Services and have worked within a similar role, we’d love to hear from you too.
- We are looking for someone who has a good insight into the changes occurring within the Aged Care Sector
- We are also looking for someone who has an extensive knowledge of AN-NACC with a current registration with AHPRA.
What We Offer You:
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport – Live your best life.
- A supportive, inclusive, and collaborative work environment
- A commitment to offer opportunities to grow your career
- Purchase of additional leave
Who is Uniting?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
U iting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
How to apply
If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.
< trong>What to expect
Please know that employment with Uniting will require a National Police Check, and Reference Checks.
Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.
Deputy Service Manager
Posted 13 days ago
Job Viewed
Job Description
- Located in Taralga, NSW.
- Full Time Position
- Competitive pay, flexibility & great benefits (such as Salary Packaging)
Internal Opportunity – Applications are open from 11 August and close 18 August at 5:00 pm . Don’t miss your chance to apply!
What do we need you to do?
You will have the proven ability to lead and coordinate service strategies in functional areas that include:
- Working for the continuous improvement of our service in line with Accreditation Standards
- Facilitating the development of your team to uphold the unique needs of each client
- Assigning work allocations to team members based on their skills and abilities.
- Advocating with and for our clients and their families to enable choice and decision making that supports independence
- Interpreting audits and data, identify trends, provide advice, and implement improvement initiatives
What do we need you to bring?
- Ideally, we’re looking for previous experience in aged or community care but if you have extensive experience in Social Services, Management or Human Services and have worked within a similar role, we’d love to hear from you too.
- We are looking for someone who has a good insight into the changes occurring within the Aged Care Sector
- We are also looking for someone who has an extensive knowledge of AN-NACC with a current registration with AHPRA.
What We Offer You:
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport – Live your best life.
- A supportive, inclusive, and collaborative work environment
- A commitment to offer opportunities to grow your career
- Purchase of additional leave
Who is Uniting?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.
U iting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
How to apply
If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.
< trong>What to expect
Please know that employment with Uniting will require a National Police Check, and Reference Checks.
Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.
Deputy Service Manager
Posted 19 days ago
Job Viewed
Job Description
Uniting Aldersgate are looking for a Full Time Deputy Service Manager for a 12-month Fixed Term Contract for their Lilyfield facility.
- Located in Lilyfield
- Full Time 12 Month Fixed Term Role
- Competitive Rate and NFP Salary Packaging Benefit
What do we need you to do?
You will have the proven ability to lead and coordinate service strategies in functional areas that include:
- Working for the continuous improvement of our service in line with Accreditation Standards
- Facilitating the development of your team to uphold the unique needs of each client
- Assigning work allocations to team members based on their skills and abilities.
- Advocating with and for our clients and their families to enable choice and decision making that supports independence
- Interpreting audits and data, identify trends, provide advice, and implement improvement initiatives
What do we need you to bring?
- Ideally, we’re looking for previous experience in aged or community care but if you have extensive experience in Social Services, Management or Human Services and have worked within a similar role, we’d love to hear from you too.
- We are looking for someone who has a good insight into the changes occurring within the Aged Care Sector
- We are also looking for someone who has an extensive knowledge of AN-NACC with a current registration with AHPRA.
What We Offer You:
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport – Live your best life.
- A supportive, inclusive, and collaborative work environment
- A commitment to offer opportunities to grow your career
- Purchase of additional leave
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
< trong>How to apply
If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.
< trong>What to expect
Please know that employment with Uniting will require a National Police Check, and Reference Checks.
Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.
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Residential Service Manager
Posted 47 days ago
Job Viewed
Job Description
Residential Service Manager - Aged Care (East Brisbane)
An established and highly regarded not-for-profit aged care provider is seeking an experienced Residential Service Manager (must be clinical) to lead a large residential aged care facility in East Brisbane .
This is an opportunity to join a values-led organisation where resident care is not just a priority - it's at the heart of everything they do . The organisation is committed to delivering exceptional, person-centred care and creating a supportive, homelike environment for residents, families, and staff alike.
Location: East Brisbane
Salary: Up to $160,000 + super + Not-for-Profit Salary Packaging
Sector: Residential Aged Care
Organisation: Large Not-for-Profit Aged Care Provider
About the Role
As the Residential Service Manager, you will take full responsibility for the operational, financial, and clinical leadership of the facility. You will play a key role in shaping a culture where high-quality care, dignity, and respect are central to every interaction.
Key Responsibilities
Lead the daily operations of the facility, ensuring the highest standards of care and service
Champion person-centred care and resident wellbeing in every aspect of service delivery
Ensure compliance with Aged Care Quality Standards and other regulatory requirements
Lead, mentor, and support a multidisciplinary team to achieve excellence in care
Oversee financial performance, workforce planning, and resource management
Build strong relationships with residents, families, staff, and the wider community
Essential Criteria
Current AHPRA registration as a Registered Nurse (essential)
Demonstrated leadership experience in residential aged care
Deep understanding of aged care compliance, quality standards, and clinical governance
Proven ability to manage budgets and operational performance effectively
Strong leadership, interpersonal, and communication skills
A genuine passion for aged care and a commitment to enhancing residents' quality of life
What's on Offer
Salary of up to $160,000 + reimbursable expenses
Attractive not-for-profit salary packaging to increase take-home pay
Supportive executive team and a well-resourced facility
A stable, values-based organisation focused on care, respect, and continuous improvement
Ongoing professional development and leadership support
How to Apply
If you are a values-driven leader who puts resident care first and thrives in a collaborative, purpose-led environment, we'd love to hear from you.
For a confidential discussion, please contact Dara via email to arrange a confidential call -
Altrnatively, please click apply now and we will be in touch!
Service Manager (Field Supervisor)

Posted 4 days ago
Job Viewed
Job Description
2025-04-07
**Country:**
Australia
**Location:**
LOC7013 : 2-12 Montague Street, South Melbourne VIC 3205, Australia
At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!
**About You**
We are looking for an experienced **Service Manager (Field Supervisor).** This permanent role will be based in our **South Melbourne** office and you will report to the Service Operations Manager.
You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Victoria.
**Your Key Responsibilities**
+ Manage and direct all Service and Repair Field employees.
+ Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
+ On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site where necessary in the event of an escalated serious issue.
+ Maintain and promote effective team-orientated and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
+ Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
+ Partner with the relevant Sales Team employees to meet and exceed customer expectations.
+ Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
+ Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).
**What you will need to be successful**
+ Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
+ Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
+ Minimum 5 years experience supervising and managing teams in a construction, service, or trades environment.
+ Strong customer focus, teamwork, and time management abilities.
+ Has strong business acumen abilities, is adaptable, and results-oriented.
+ Sound knowledge of computer systems for functional hardware and software.
+ Excellent written and verbal communication skills.
+ Has the ability to liaise and influence all stakeholders within the organization.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
Region Service Manager - NSW

Posted 23 days ago
Job Viewed
Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
This role focuses on leading a team of field service engineers, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving service delivery and meeting organizational goals.
**Key Responsibilities:**
+ People Leadership and FSE Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) within their region. Build capability and technical expertise within the field team through technical training and individual FSE development plans in collaboration with the Technical Operations Manager. Drive a customer-centric culture with a focus on developing FSEs to become a high-performance team.
+ Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, and installations. Supervise and ensure accurate completion and reporting of PM, breakdown repairs, and installation jobs in the service system. Maintain service quality and prioritize customer happiness. Address any concerns or customer complaints promptly. Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
+ Customer Relationship Management: Champion positive relationships with customers, including key account management. Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
+ Support and drive service sales revenue for the region in collaboration with the Senior Service Manager and Service sales Manager.
+ Safety, Compliance, and Wellbeing: Ensure all FSEs align with all relevant regulations, safety standards, and industry guidelines. Develop and implement policies and procedures to stay in sync with a safe working environment.
**Qualifications & Experience**
+ 4+ years of Technical Service management and/or service business management experience.
+ People leadership and team management experience, with track record in building, developing and coaching a successful FSE team to deliver excellent service to customers.
+ Demonstrated experience in driving service business growth and revenue targets.
+ Experience leading change, from a process and people perspective.
+ Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
+ Business insight of industry sector, the regional market, its key trends, and potential challenges (preferred)
+ Experience in working in a global and matrix organisation with a decentralised model (preferred)
**Skills & Attributes**
+ Strong customer communication and interpersonal skills
+ Intuition for service business
+ People leadership
+ Problem solving and Analytical
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.