178 Service Manager jobs in Australia

Customer Service Manager

Parramatta, New South Wales Uniting

Posted 12 days ago

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Job Description

full time permanent



Customer Service Manager


Permanent, Full-Time | Marsden Street, Parramatta | Hybrid Work Model


Be the strategic connector who brings people, insights, and purpose together.


At Uniting , we’re creating a more inclusive, compassionate society — and our Customer Directorate plays a vital role in making that vision real. We’re now seeking a Customer Service Manager who combines exceptional stakeholder engagement with sharp strategic and analytical capability to support our Customer Service Delivery (CSD) team.


This is a dynamic and collaborative environment where ideas are shared, people are supported, and everyone works together to deliver a positive experience for our customers.


About the Role


As Customer Service Manager , you’ll be a trusted conduit between leadership, the CSD team, and the wider organisation — ensuring our plans, data, and operations work in harmony. You’ll oversee planning, budgeting, and performance reporting while driving continuous improvement and delivering insights that inform decision-making.


You’ll:


  • Contribute to the directorate’s strategic business plan and ensure delivery aligns with Uniting’s goals.
  • Partner with leaders to translate business strategies into practical actions that enhance customer and client experiences.
  • Track, forecast, and analyse operational performance and identify opportunities for automation and process improvement.
  • Support sales and customer service functions through data insights and efficient front-funnel processes.
  • Take ownership of SharePoint, reporting dashboards, analytics, and the maintenance of systems and modules.
  • Monitor customer feedback and complaints, identifying trends and improvement opportunities.
  • Measure and report on customer satisfaction and service performance using human-centred design approaches.
  • Support the Head of Customer Service Delivery in building a strong, connected, and high-performing team that serves as the single point of entry to Uniting.
  • Advocate for consistent messaging and service practices aligned with Uniting’s brand and customer promise.
  • Lead continuous improvement initiatives that enhance the customer journey across the organisation.

About You


You’re a natural collaborator who enjoys bringing structure, clarity, and data-driven insight to complex environments. You thrive on connecting people and information to make things happen — calmly and positively.


You’ll bring:


  • Bachelor qualification in a relevant business field, or equivalent experience.
  • Demonstrated experience in customer experience, service delivery, or stakeholder engagement.
  • Strong skills in data analytics, reporting, and business planning.
  • Confidence in digital systems, automation, and process improvement.
  • Excellent communication and relationship management skills — you build trust quickly and influence effectively.
  • A calm, organised, and solutions-focused approach, even in fast-paced situations.
  • A genuine passion for social impact and improving the experience of those we serve.

Even better if you have:


  • Postgraduate qualifications in a management field.
  • Knowledge of human-centred design or customer insight methodologies.

Why Uniting?


At Uniting, you’ll find a team that genuinely cares — about each other, our communities, and the difference we make. We offer:


Join a team where data meets heart, and where your strategic thinking can help shape a better experience for every customer.


Apply now to take your next step with purpose. Enquiries are welcome, please email Louise Massie at



Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care.


Our purpose is to inspire people, enliven communities, and confront injustice.


We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.


We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving, and self-determining.


Uniting is a Child Safe Organisation, committed to the safety, well-being, and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.























































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Service Manager

Tamworth, New South Wales Cummins Inc.

Posted 4 days ago

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Job Description

**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s:
Responsibilities:
+ **Supervise and Coordinate:** Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
+ **Quality and Productivity Monitoring:** Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
+ **Technical Support:** Provide first-level support to Service Technicians, escalating technical issues when necessary.
+ **Logistics Management:** Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
+ **Quote and Documentation Management:** Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
+ **Continuous Improvement:** Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
+ To be successful in this role you will need the following:
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Educational Requirements:** College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Background:** You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
+ **Financial Acumen:** Understanding and application of financial indicators for better business decision-making
**QUALIFICATIONS**
.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
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Service Manager

6160 Fremantle, Western Australia TRILITY

Posted today

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Job Description

permanent

The Role

As a Service Manager you will lead a team of high performing technicians and administration staff at our Jandakot facility in WA.

The role will be responsible for delivery of service work (preventative, reactive and equipment supply and installation packages) whilst ensuring customer satisfaction and overall financial performance of the team. This role forms part of a national Service Management team.

Key Responsibilities

Provide leadership to the Service team focused on safety, compliance, customer service and profitability

  • Promote and develop a culture within the service team members to recognise sales opportunities and to secure service-based sales from clients

  • Establish and maintain a strong understanding of the local market for Services. offerings and its competitors working with the Manager Services and Products Leader to identify new technical offerings and capabilities.

  • Assist with identifying and developing new opportunities for Services offerings to achieve respective growth targets.

  • Regularly undertake reviews of all quotes for Services offerings.

  • Ensure appropriate commercial and legal review and approval processes are followed for all quotes and/or contracts.

  • Help prepare budgets and manage the Service team to ensure the contribution of the required level of profitability to the business.

  • Work closely with the Manager Services to identify areas for improvement in revenue generation, cashflow management / billing and cost management.

  • Manage pipeline of quotes and forward work planners to ensure robust planning of future workload.

  • Ensure the safety of all Team members in delivering their work and all services are delivered in an environmentally compliant manner.

  • Work with the Training Manager to coordinate internal staff training.

  • Ensure appropriate service stock levels are maintained in the branch.

What we are looking for

  • Leadership experience in a service-focused role, preferably within the water, mining or industrial sectors.

  • People-management within a close knit, friendly team (2 Administrators and up to 7 Technicians)

  • Experience in managing a portfolio of service and/or maintenance work.

  • Sound understanding of safety management related to service and/or maintenance work.

  • Strong commercial acumen and an understanding of business models similar in nature to Services offerings.

  • Proven competence in business planning and managing budgets.

  • Experience in managing contractual and commercial arrangements with customers.

  • Significant experience in developing and managing customer relationships.

  • Ability to understand markets and identify opportunities.

  • Relationship and team building skills.

  • Excellent planning and organisational skills.

  • Very high level of customer service orientation.

  • Resilience and perseverance.

Why join TRILIY?

TRILITY is an industry leader in engineered-to-order water treatment systems in Australia. From chemical dosing such as chlorine gas, fluoride, and sodium hypochlorite, to UV disinfection, Electro chlorination, membrane filtration and reverse osmosis. TRILITY has been involved with major potable, sewage, and wastewater treatment applications across Australia for over 25 years, providing innovative solutions and managing project lifecycles from concept and design to fabrication, delivery and beyond.

We offer

  • Autonomy and ownership in your role

  • Flexible working arrangements

  • A competitive salary package and incentive scheme

  • A fully maintained Service Vehicle with reasonable personal use

  • Wellbeing program including discounts on health insurance, wellness products, gym memberships and a free membership to Headspace

  • Paid parental leave

  • Work for an established leader in the water industry

To Apply

Please submit your application via the Seek apply button, ensuring that you have included a cover letter detailing your experience relevant to this role as well as a current CV.

To learn more about TRILITY please visit

TRILITY is an Equal Employment Opportunity employer who seeks to increase the diversity of its workforce. We encourage people from any background/culture, age, gender, sexual orientation, or people with an impairment to apply for this role.

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Service Delivery Manager

2150 Harris Park, New South Wales Elements Recruitment Australia

Posted today

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Job Description

permanent
Service Delivery Manager
Western Sydney
$105,000 - $115,000 + Superannuation

The Company

Join a reputable organisation with a proud history dating back to the 1970s. Known for its commitment to quality, reliability, and excellent service, our client is seeking an experienced Administration Manager to lead their administration and customer service team. This role is key to ensuring smooth day-to-day operations and delivering a high level of support and satisfaction to clients across the business.

The role:

In this exciting role, you’ll oversee high-volume invoicing, contract setup, service job costing, and support seamless service delivery operations. You'll work closely with Service, Sales, and Finance teams to ensure customer satisfaction, process accuracy, and billing targets are consistently met.

Key Responsibilities:

As the Service Delivery Manager, you will:


Oversee daily administrative and customer service functions, ensuring efficiency and compliance.Lead, mentor, and develop a cohesive team, fostering a culture of excellence and accountability.Implement and refine administrative systems and processes to enhance operational effectiveness.Collaborate with senior management to align administrative strategies with company objectives.Manage budgets, reporting, and resource allocation within the administrative department. The Candidate:

To excel in this role, you should have:



Strong leadership skills with a track record of team development and performance management.Proven success in service delivery or operations rolesExcellent organisational and problem-solving abilities.Proficiency in administrative software and systems.High attention to detail and data accuracyConfidence with ERP systems and process improvementExceptional communication skills and a customer-centric mindset.

Benefits:


Work in a supportive environmentOn-site Parking for your convenienceOpportunities for professional growth and development.

Please reach out to Senior Consultant Dalia Chamaa for a confidential chat.

Mobile:

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At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.
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Service Delivery Manager

5000 Adelaide, South Australia Datacom

Posted today

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Job Description

permanent
Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role (Your Why)

As Service Delivery Manager you'll be responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. You'll provide a single point of contact for customers in relation to the provision of contracted services and are responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

You'll be accountable for governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. This role also holds Datacom to account for quality and customer experience.

This role will be based out of Adelaide, and you will be required to work on customer site.

What You’ll Do

Detailed understanding of service management methodologies, processes and industry standards including the ITIL frameworkA curiosity for understanding of customers’ business strategy and alignment to service valueSound understanding of technical concepts and frameworksBroad and deep understanding of technical infrastructure projects and related technology dependenciesDemonstrated experience of contract, commercial and financial concepts

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.

What You’ll Bring

A passion for delivering great service to customersExcellent customer relationship building and management skills with strong influencing and persuasive abilityManage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutionsProven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumenPragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or dataEstablishes and assures adherence to budgets, schedules, work plans, and performance requirementsAbility to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goalsStrong consultative and planning skills. Ability to escalate with a solution focusStrong financial management skillsNatural leadership with the ability to frequently interact with a variety of stakeholders and team membersMinimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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Service Manager - ANZ

Mount Waverley, Victoria Danaher Corporation

Posted 1 day ago

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Job Description

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Biosystems, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
At Leica Biosystems, we're not just shaping the future of cancer diagnostics - we're transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you're not just taking a job; you're becoming part of a passionate team that knows every moment matters when it comes to cancer. You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact.
Learn about the Danaher Business System ( which makes everything possible.
The Service Manager, ANZ is responsible for leading a diverse team to drive execution of service strategy, enhance customer satisfaction and support the growth of the ANZ business.
Location: This position reports to the General Manager and is part of the ANZ Management team located in Mount Waverley, Melbourne and will be on-site.
In this role, you will have the opportunity to:
+ Define and execute the ANZ service strategy, translating it into actionable daily tactics that drive performance and customer satisfaction.
+ Deliver operational service excellence, achieving revenue growth, profitability, and key service metrics.
+ Lead, coach, and mentor a hybrid team of field and back-office associates, fostering engagement, accountability, and professional development.
+ Champion business improvement initiatives and continuous process optimisation through the Danaher Business System (DBS).
+ Build and maintain strong relationships with key customers, ensuring exceptional service delivery and long-term partnership.
+ Manage budgets, service contracts, and inventory to maximise efficiency and uptime across the ANZ install base.
+ Collaborate cross-functionally with Commercial, Marketing, and Customer Service teams to align on goals and share customer insights.
+ Drive compliance with corporate policies, EH&S standards, and regional operational procedures.
+ Support tender and quotation processes, and manage external service provider agreements as required.
+ Represent the Service function as part of the ANZ Management Team, contributing to regional and APAC strategic projects.
The essential requirements of the job include:
+ Degree in Electronics / Instrumentation / Biomedical Engineering/computer Engineering or equivalent or Diploma in Engineering in Electronics/Biomedical
+ 8-10 years' experience in health care / biomedical /handling Medical Devices in clinical and or research markets and managing a Field Service Engineering team
+ Knowledge in computer operating systems and related software like PPT, Word, Excel, Lotus Notes, SAP preferred
+ Work experience with Cross functional teams like customer care, logistics, finance and HR
Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
+ Ability to travel - 15-20 % travel local, interstate and international
+ Must have a valid driver's license with an acceptable driving record
It would be a plus if you also possess previous experience in:
+ Working with Medical Devices
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Service Manager - Lifts

Milton, New South Wales Otis Elevator Company

Posted 15 days ago

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Job Description

**Date Posted:**

**Country:**
Australia
**Location:**
LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064
At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of TIME 2025 World's Best Employers!
**About You**
We are looking for an experienced **Service Manager.** This permanent role will be based in our **Brisbane** office, and you will report to the Service Manager.
You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipments in the Otis portfolio of clients in Queensland.
**Your Key Responsibilities**
+ Manage and direct all Service and Repair Field employees.
+ Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
+ On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site where necessary in the event of an escalated serious issue.
+ Maintain and promote effective team-orientated and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
+ Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
+ Partner with the relevant Sales Team employees to meet and exceed customer expectations.
+ Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
+ Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).
**What you will need to be successful**
+ Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
+ Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
+ Have a valid driver's license.
+ Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
+ Strong customer focus, teamwork, and time management abilities.
+ Has strong business acumen, is adaptable, and results-oriented.
+ Sound knowledge of computer systems for functional hardware and software.
+ Excellent written and verbal communication skills.
+ Has the ability to liaise and influence all stakeholders within the organization.
Apply today to join us and build what's next.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
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Field Service Manager

Roma, Queensland Weatherford

Posted 25 days ago

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The Role
Weatherford is seeking an experienced Field Service Manager to lead our artificial lift operations with primary focus on reciprocating rod lift (RRL) systems, pump shop operations, and field service excellence. This role ensures the delivery of superior technical service, safety compliance, and operational excellence while managing field teams and maintaining strong client relationships in support of exploration and production activities.
Key Responsibilities
+ Oversee and coordinate all field service activities including RRL system installation, maintenance, troubleshooting, and optimization across multiple locations.
+ Lead, mentor, and develop field service teams and technical personnel through coaching, performance management, and continuous improvement initiatives.
+ Manage pump shop operations including assembly, teardown, inspection, and failure analysis of rod pumps and artificial lift equipment.
+ Demonstrate effective safety leadership and ensure strict adherence to QHSSE standards across all field operations and workshop activities.
+ Conduct root cause analysis on equipment failures, provide technical support, and implement corrective actions to maximize production efficiency.
+ Maintain strong relationships with client representatives, participate in service quality reviews, and support business development opportunities.
+ Develop and manage field activity schedules, resource allocation, and operational cost control while maintaining superior service quality.
Qualifications
+ Bachelor's degree in Mechanical Engineering or related technical discipline required.
+ 8-10 years of oilfield service operations experience with significant focus on artificial lift systems and RRL equipment.
+ Proven supervisory experience managing field service teams in challenging operational environments.
+ Strong technical expertise in beam pumps, artificial lift systems, and maintenance engineering with failure analysis capabilities.
+ Experience with SAP-PM or similar maintenance management systems for work order management and planning.
+ Comprehensive understanding of oilfield safety practices, regulatory compliance, and HSE leadership principles.
+ Professional engineering certification, Middle East operations experience, and artificial lift technology certifications preferred.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Guest Service Manager

3030 Point Cook, Victoria Lancemore Mansion Hotel Werribee Park

Posted today

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Job Description

permanent
  • Be part of our fun, guest service focused team!
  • Attractive salary + benefits
  • Easy to get to location and close to public transport

Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.


Lancemore Mansion Hotel Werribee Park


Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an entire world apart. A truly spiritual experience, from the moment you sight the spectacular grounds you’ll feel in awe of Mansion’s rich history, grand architecture and unparalleled elegance.

Relax with a treatment at our award-winning spa, enjoy a picnic in our magnificent formal gardens and experience delicious farm-to-table dining at Joseph’s restaurant.


The perfect place to relax and reconnect, Werribee Park is home to the Historic Chirnside Mansion, Victoria State Rose Garden, Werribee Open Range Zoo and a natural riverine where you can find native wildlife and plants


About The Role:

  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
  • Make recommendations on the hotel and local area
  • Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required

About You:

  • Success in a similar role and exposure to front office reception and reservations work
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional administrative skills and able to pick up systems
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
  • Positive mindset and a can do attitude

About Us:


Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then.


Apply now!


Follow us on Linked in

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Service Manager - Lifts

4305 Ipswich, Queensland Otis Elevator Co.

Posted today

Job Viewed

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Job Description

permanent
Date Posted:



Country:

Australia

Location:

LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064

At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of TIME 2025 World's Best Employers!

About You

We are looking for an experienced Service Manager. This permanent role will be based in our Brisbane office, and you will report to the Service Manager.

You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipments in the Otis portfolio of clients in Queensland.

Your Key Responsibilities

Manage and direct all Service and Repair Field employees.Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site where necessary in the event of an escalated serious issue.Maintain and promote effective team-orientated and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.Partner with the relevant Sales Team employees to meet and exceed customer expectations.Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).

What you will need to be successful

Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)Have a valid driver's license.Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.Strong customer focus, teamwork, and time management abilities.Has strong business acumen, is adaptable, and results-oriented.Sound knowledge of computer systems for functional hardware and software.Excellent written and verbal communication skills.Has the ability to liaise and influence all stakeholders within the organization.

Apply today to join us and build what’s next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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