46 Service Manager jobs in Australia
Service Manager
Otis Elevator Company
Posted 5 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
Australia
**Location:**
LOC7011 : 12/14 Activity Crescent Molendinar, QLD, 4214 Australia
At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of TIME 2025 World's Best Employers!
**About You**
We are looking for an experienced **Service Manager.**
This permanent role will be based in our **Gold Coast** office, and you will report to the Senior Manager, Service Sales.
You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Queensland.
**Your Key Responsibilities**
+ Manage and direct all Service and Repair Field employees.
+ Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
+ On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site as necessary in the event of a serious and escalated issue.
+ Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
+ Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
+ Partner with the relevant Sales Team employees to meet and exceed customer expectations.
+ Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
+ Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).
**What you will need to be successful**
+ Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
+ Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
+ Have a valid driver's license.
+ Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
+ Strong customer focus, teamwork, and time management abilities.
+ Has strong business acumen, is adaptable, and results-oriented.
+ Sound knowledge of computer systems for functional hardware and software.
+ Excellent written and verbal communication skills.
+ Has the ability to liaise and influence all stakeholders within the organization.
**Apply today to join us and build what's next.**
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
**Country:**
Australia
**Location:**
LOC7011 : 12/14 Activity Crescent Molendinar, QLD, 4214 Australia
At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of TIME 2025 World's Best Employers!
**About You**
We are looking for an experienced **Service Manager.**
This permanent role will be based in our **Gold Coast** office, and you will report to the Senior Manager, Service Sales.
You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Queensland.
**Your Key Responsibilities**
+ Manage and direct all Service and Repair Field employees.
+ Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
+ On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site as necessary in the event of a serious and escalated issue.
+ Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
+ Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
+ Partner with the relevant Sales Team employees to meet and exceed customer expectations.
+ Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
+ Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).
**What you will need to be successful**
+ Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
+ Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
+ Have a valid driver's license.
+ Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
+ Strong customer focus, teamwork, and time management abilities.
+ Has strong business acumen, is adaptable, and results-oriented.
+ Sound knowledge of computer systems for functional hardware and software.
+ Excellent written and verbal communication skills.
+ Has the ability to liaise and influence all stakeholders within the organization.
**Apply today to join us and build what's next.**
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.
0
Service Manager
Tamworth, New South Wales
Cummins Inc.
Posted 11 days ago
Job Viewed
Job Description
**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s:
Responsibilities:
+ **Supervise and Coordinate:** Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
+ **Quality and Productivity Monitoring:** Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
+ **Technical Support:** Provide first-level support to Service Technicians, escalating technical issues when necessary.
+ **Logistics Management:** Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
+ **Quote and Documentation Management:** Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
+ **Continuous Improvement:** Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
+ To be successful in this role you will need the following:
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Educational Requirements:** College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Background:** You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
+ **Financial Acumen:** Understanding and application of financial indicators for better business decision-making
**QUALIFICATIONS**
.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place, and work with today's most innovative thinkers to solve the world's toughest problems. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
Reporting to the Branch Manager, the Service Manager, supports the Tamworth operations team in providing best in class service for our ever expanding and loyal customer base of Automotive, mining, power generation and agricultural customers within the New England Northwest. This role is considered a strategic position, managing the 40+ strong Tamworth Service Department in its day-to-day operations as well as maintaining strong relationships with our strategic customer base. s:
Responsibilities:
+ **Supervise and Coordinate:** Manage Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
+ **Quality and Productivity Monitoring:** Monitor Technician productivity and repair quality, providing coaching and feedback to foster professional growth.
+ **Technical Support:** Provide first-level support to Service Technicians, escalating technical issues when necessary.
+ **Logistics Management:** Oversee service logistics, ensuring efficient and safe use of materials, equipment, and personnel.
+ **Quote and Documentation Management:** Develop or review quotes for accuracy, update customers on repair status, and manage service documentation.
+ **Continuous Improvement:** Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
+ To be successful in this role you will need the following:
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Educational Requirements:** College, university, or equivalent degree in a relevant discipline or equivalent relevant experience.
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ **Relevant Experience:** Intermediate-level experience in a technical field with demonstrated team leadership skills.
+ **Background:** You would ideally come with trade qualification and background from the Mechanical Industry - on / off highway, mining, agriculture, heavy diesel or light vehicle
+ **Technical Skills:** Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
+ **Customer Focus:** Strong ability to build and maintain customer relationships and handle conflicts effectively.
+ **Financial Acumen:** Understanding and application of financial indicators for better business decision-making
**QUALIFICATIONS**
.
**Job** Service
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
1
Field Service Manager
Roma, Queensland
Weatherford
Posted 4 days ago
Job Viewed
Job Description
The Role
Weatherford is seeking an experienced Field Service Manager to lead our artificial lift operations with primary focus on reciprocating rod lift (RRL) systems, pump shop operations, and field service excellence. This role ensures the delivery of superior technical service, safety compliance, and operational excellence while managing field teams and maintaining strong client relationships in support of exploration and production activities.
Key Responsibilities
+ Oversee and coordinate all field service activities including RRL system installation, maintenance, troubleshooting, and optimization across multiple locations.
+ Lead, mentor, and develop field service teams and technical personnel through coaching, performance management, and continuous improvement initiatives.
+ Manage pump shop operations including assembly, teardown, inspection, and failure analysis of rod pumps and artificial lift equipment.
+ Demonstrate effective safety leadership and ensure strict adherence to QHSSE standards across all field operations and workshop activities.
+ Conduct root cause analysis on equipment failures, provide technical support, and implement corrective actions to maximize production efficiency.
+ Maintain strong relationships with client representatives, participate in service quality reviews, and support business development opportunities.
+ Develop and manage field activity schedules, resource allocation, and operational cost control while maintaining superior service quality.
Qualifications
+ Bachelor's degree in Mechanical Engineering or related technical discipline required.
+ 8-10 years of oilfield service operations experience with significant focus on artificial lift systems and RRL equipment.
+ Proven supervisory experience managing field service teams in challenging operational environments.
+ Strong technical expertise in beam pumps, artificial lift systems, and maintenance engineering with failure analysis capabilities.
+ Experience with SAP-PM or similar maintenance management systems for work order management and planning.
+ Comprehensive understanding of oilfield safety practices, regulatory compliance, and HSE leadership principles.
+ Professional engineering certification, Middle East operations experience, and artificial lift technology certifications preferred.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Weatherford is seeking an experienced Field Service Manager to lead our artificial lift operations with primary focus on reciprocating rod lift (RRL) systems, pump shop operations, and field service excellence. This role ensures the delivery of superior technical service, safety compliance, and operational excellence while managing field teams and maintaining strong client relationships in support of exploration and production activities.
Key Responsibilities
+ Oversee and coordinate all field service activities including RRL system installation, maintenance, troubleshooting, and optimization across multiple locations.
+ Lead, mentor, and develop field service teams and technical personnel through coaching, performance management, and continuous improvement initiatives.
+ Manage pump shop operations including assembly, teardown, inspection, and failure analysis of rod pumps and artificial lift equipment.
+ Demonstrate effective safety leadership and ensure strict adherence to QHSSE standards across all field operations and workshop activities.
+ Conduct root cause analysis on equipment failures, provide technical support, and implement corrective actions to maximize production efficiency.
+ Maintain strong relationships with client representatives, participate in service quality reviews, and support business development opportunities.
+ Develop and manage field activity schedules, resource allocation, and operational cost control while maintaining superior service quality.
Qualifications
+ Bachelor's degree in Mechanical Engineering or related technical discipline required.
+ 8-10 years of oilfield service operations experience with significant focus on artificial lift systems and RRL equipment.
+ Proven supervisory experience managing field service teams in challenging operational environments.
+ Strong technical expertise in beam pumps, artificial lift systems, and maintenance engineering with failure analysis capabilities.
+ Experience with SAP-PM or similar maintenance management systems for work order management and planning.
+ Comprehensive understanding of oilfield safety practices, regulatory compliance, and HSE leadership principles.
+ Professional engineering certification, Middle East operations experience, and artificial lift technology certifications preferred.
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Service Manager - Lifts
Milton, New South Wales
Otis Elevator Company
Posted 7 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
Australia
**Location:**
LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064
At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of TIME 2025 World's Best Employers!
**About You**
We are looking for an experienced **Service Manager.** This permanent role will be based in our **Brisbane** office, and you will report to the Service Manager.
You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipments in the Otis portfolio of clients in Queensland.
**Your Key Responsibilities**
+ Manage and direct all Service and Repair Field employees.
+ Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
+ On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site where necessary in the event of an escalated serious issue.
+ Maintain and promote effective team-orientated and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
+ Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
+ Partner with the relevant Sales Team employees to meet and exceed customer expectations.
+ Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
+ Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).
**What you will need to be successful**
+ Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
+ Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
+ Have a valid driver's license.
+ Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
+ Strong customer focus, teamwork, and time management abilities.
+ Has strong business acumen, is adaptable, and results-oriented.
+ Sound knowledge of computer systems for functional hardware and software.
+ Excellent written and verbal communication skills.
+ Has the ability to liaise and influence all stakeholders within the organization.
Apply today to join us and build what's next.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
**Country:**
Australia
**Location:**
LOC7060: Level 4, 19 Lang Parade, Milton, QLD 4064
At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of TIME 2025 World's Best Employers!
**About You**
We are looking for an experienced **Service Manager.** This permanent role will be based in our **Brisbane** office, and you will report to the Service Manager.
You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipments in the Otis portfolio of clients in Queensland.
**Your Key Responsibilities**
+ Manage and direct all Service and Repair Field employees.
+ Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
+ On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate, when necessary. This includes attending the site where necessary in the event of an escalated serious issue.
+ Maintain and promote effective team-orientated and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
+ Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
+ Partner with the relevant Sales Team employees to meet and exceed customer expectations.
+ Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
+ Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).
**What you will need to be successful**
+ Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
+ Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
+ Have a valid driver's license.
+ Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
+ Strong customer focus, teamwork, and time management abilities.
+ Has strong business acumen, is adaptable, and results-oriented.
+ Sound knowledge of computer systems for functional hardware and software.
+ Excellent written and verbal communication skills.
+ Has the ability to liaise and influence all stakeholders within the organization.
Apply today to join us and build what's next.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ( .
Become a part of the Otis team and help us #Buildwhatsnext!
_Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.
This advertiser has chosen not to accept applicants from your region.
3
Deputy Service Manager
New South Wales, New South Wales
Uniting
Posted 25 days ago
Job Viewed
Job Description
- Located in Gerringong, NSW.
- Full-Time Position
- Competitive pay, flexibility & great benefits (such as Salary Packaging)
What do we need you to do?
You will have the proven ability to lead and coordinate service strategies in functional areas that include:
- Work for the continuous improvement of our service in line with Accreditation Standards
- Facilitate the development of your team to uphold the unique needs of each client
- Assign work allocations to team members based on their skills and abilities.
- Advocating with and for our clients and their families to enable choice and decision-making that supports independence
- Interpret audits and data, identify trends, provide advice, and implement improvement initiatives.
What do we need you to bring?
- Ideally, we’re looking for previous experience in aged or community care. Still, if you have extensive experience in Social Services, Management or Human Services and have worked in a similar role, we’d love to hear from you, too.
- We are looking for someone who has a good insight into the changes occurring within the Aged Care Sector
- We are also looking for someone with extensive knowledge of AN-NACC and a current AHPRA registration.
Creating a better future for you
Our people are at the heart of everything we do, so we support all our Uniting team members in growing and developing to be their best through our strong commitment to learning, flexibility, and great benefits. Together, we can build a better future for the people we serve, for Uniting and You.
What We Offer You:
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Access to Fitness Passport – Live your best life.
- A supportive, inclusive, and collaborative work environment
- A commitment to offer opportunities to grow your career
- Purchase of additional leave
Click here to learn more about our great benefits: Benefits of working at Uniting
Who is Uniting?
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
How to apply
If this opportunity is of interest we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.
What to expect
Please know that employment with Uniting will require a National Police Check, Pre-Employment screening and References.
This advertiser has chosen not to accept applicants from your region.
4
Residential Service Manager
2000 Sydney, New South Wales
$82915 - $93970 annum
Cornerstone Medical Recruitment
Posted 29 days ago
Job Viewed
Job Description
If you're an experienced Residential Service Manager or Senior Aged Care leader looking for a stable, well-supported role where you can genuinely make a difference - this is it!
We're working with a respected, fully accredited aged care provider to find a committed leader for their medium sized facility located on the stunning Victoria coastline. With the current manager transitioning to another site, this is your opportunity to take the lead in a high-functioning home with a strong team and excellent clinical support. You'll be joining a service with low staff turnover, minimal agency use, and long-term residents, making it the perfect environment for a people-focused leader who values quality care and team culture.
The Role:
Stability you can step into: Only two managers over the past five years
Accredited and thriving: Fully accredited, reaccreditation not due until June 2026
Supportive clinical structure: RSM > CCC > RN > EN > PCA - experienced and engaged staff
Real community impact: Lead a home where residents and staff are deeply connected
Low-complexity care environment: Long-term residents
Autonomy with support: Work closely with a GM and Regional CEO who value strong leadership
The Location:
Located on the coast of Eastern Victoria , this community offers a relaxed lifestyle with beaches, national parks, and a welcoming small-town atmosphere. It's ideal for someone ready to trade city traffic for fresh sea air, and enjoy a rewarding role with a manageable scope and strong internal support. It offers excellent boating, fishing, and water sports opportunities. The town is a popular holiday destination, but also home to a close-knit, year-round community. Surrounded by national parks and natural beauty, it offers a peaceful environment with access to essential amenities and services.
What You Bring:
Proven leadership experience in residential aged care (Facility Manager or similar)
AHPRA registration as a Registered Nurse (essential)
Strong operational, clinical, and people management skills
Ability to lead with empathy, accountability, and a focus on outcomes
A long-term mindset - someone who wants to grow with the service and the team
Salary & Benefits:
Up to $160,000 + Super
$,000 relocation allowance
5,000 regional allowance
Dedicated professional development budget
Exceptional lifestyle opportunity in a sought-after regional location
If you're ready to bring your leadership to a service that values quality, stability, and people , this is the role you've been waiting for.
Apply now!
Send your CV to or reach out for a confidential discussion.
This advertiser has chosen not to accept applicants from your region.
5
Residential Service Manager
4163 Cleveland, Queensland
$80151 - $88443 annum
Cornerstone Medical Recruitment
Posted 83 days ago
Job Viewed
Job Description
Residential Service Manager - Aged Care (East Brisbane)
An established and highly regarded not-for-profit aged care provider is seeking an experienced Residential Service Manager (must be clinical) to lead a large residential aged care facility in East Brisbane .
This is an opportunity to join a values-led organisation where resident care is not just a priority - it's at the heart of everything they do . The organisation is committed to delivering exceptional, person-centred care and creating a supportive, homelike environment for residents, families, and staff alike.
Location: East Brisbane
Salary: Up to $160,000 + super + Not-for-Profit Salary Packaging
Sector: Residential Aged Care
Organisation: Large Not-for-Profit Aged Care Provider
About the Role
As the Residential Service Manager, you will take full responsibility for the operational, financial, and clinical leadership of the facility. You will play a key role in shaping a culture where high-quality care, dignity, and respect are central to every interaction.
Key Responsibilities
Lead the daily operations of the facility, ensuring the highest standards of care and service
Champion person-centred care and resident wellbeing in every aspect of service delivery
Ensure compliance with Aged Care Quality Standards and other regulatory requirements
Lead, mentor, and support a multidisciplinary team to achieve excellence in care
Oversee financial performance, workforce planning, and resource management
Build strong relationships with residents, families, staff, and the wider community
Essential Criteria
Current AHPRA registration as a Registered Nurse (essential)
Demonstrated leadership experience in residential aged care
Deep understanding of aged care compliance, quality standards, and clinical governance
Proven ability to manage budgets and operational performance effectively
Strong leadership, interpersonal, and communication skills
A genuine passion for aged care and a commitment to enhancing residents' quality of life
What's on Offer
Salary of up to $160,000 + reimbursable expenses
Attractive not-for-profit salary packaging to increase take-home pay
Supportive executive team and a well-resourced facility
A stable, values-based organisation focused on care, respect, and continuous improvement
Ongoing professional development and leadership support
How to Apply
If you are a values-driven leader who puts resident care first and thrives in a collaborative, purpose-led environment, we'd love to hear from you.
For a confidential discussion, please contact Dara via email to arrange a confidential call -
Altrnatively, please click apply now and we will be in touch!
This advertiser has chosen not to accept applicants from your region.
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6
Region Service Manager - NSW
North Ryde, New South Wales
ThermoFisher Scientific
Posted 11 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
This role focuses on leading a team of field service engineers, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving service delivery and meeting organizational goals.
**Key Responsibilities:**
+ People Leadership and FSE Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) within their region. Build capability and technical expertise within the field team through technical training and individual FSE development plans in collaboration with the Technical Operations Manager. Drive a customer-centric culture with a focus on developing FSEs to become a high-performance team.
+ Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, and installations. Supervise and ensure accurate completion and reporting of PM, breakdown repairs, and installation jobs in the service system. Maintain service quality and prioritize customer happiness. Address any concerns or customer complaints promptly. Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
+ Customer Relationship Management: Champion positive relationships with customers, including key account management. Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
+ Support and drive service sales revenue for the region in collaboration with the Senior Service Manager and Service sales Manager.
+ Safety, Compliance, and Wellbeing: Ensure all FSEs align with all relevant regulations, safety standards, and industry guidelines. Develop and implement policies and procedures to stay in sync with a safe working environment.
**Qualifications & Experience**
+ 4+ years of Technical Service management and/or service business management experience.
+ People leadership and team management experience, with track record in building, developing and coaching a successful FSE team to deliver excellent service to customers.
+ Demonstrated experience in driving service business growth and revenue targets.
+ Experience leading change, from a process and people perspective.
+ Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
+ Business insight of industry sector, the regional market, its key trends, and potential challenges (preferred)
+ Experience in working in a global and matrix organisation with a decentralised model (preferred)
**Skills & Attributes**
+ Strong customer communication and interpersonal skills
+ Intuition for service business
+ People leadership
+ Problem solving and Analytical
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
This role focuses on leading a team of field service engineers, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving service delivery and meeting organizational goals.
**Key Responsibilities:**
+ People Leadership and FSE Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) within their region. Build capability and technical expertise within the field team through technical training and individual FSE development plans in collaboration with the Technical Operations Manager. Drive a customer-centric culture with a focus on developing FSEs to become a high-performance team.
+ Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, and installations. Supervise and ensure accurate completion and reporting of PM, breakdown repairs, and installation jobs in the service system. Maintain service quality and prioritize customer happiness. Address any concerns or customer complaints promptly. Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
+ Customer Relationship Management: Champion positive relationships with customers, including key account management. Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
+ Support and drive service sales revenue for the region in collaboration with the Senior Service Manager and Service sales Manager.
+ Safety, Compliance, and Wellbeing: Ensure all FSEs align with all relevant regulations, safety standards, and industry guidelines. Develop and implement policies and procedures to stay in sync with a safe working environment.
**Qualifications & Experience**
+ 4+ years of Technical Service management and/or service business management experience.
+ People leadership and team management experience, with track record in building, developing and coaching a successful FSE team to deliver excellent service to customers.
+ Demonstrated experience in driving service business growth and revenue targets.
+ Experience leading change, from a process and people perspective.
+ Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
+ Business insight of industry sector, the regional market, its key trends, and potential challenges (preferred)
+ Experience in working in a global and matrix organisation with a decentralised model (preferred)
**Skills & Attributes**
+ Strong customer communication and interpersonal skills
+ Intuition for service business
+ People leadership
+ Problem solving and Analytical
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
7
Technical Regional Service Manager - VIC
Scoresby, Victoria
ThermoFisher Scientific
Posted 11 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**About the Role** **:**
This role focuses on leading a team of field service engineers and an ISO17025 calibration laboratory, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving service delivery and meeting organizational goals.
**What You'll Do** **:**
+ People Leadership and Team Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) & Calibration technicians within the region. Build capability and technical expertise within the field team through technical training and individual development plans. Drive a customer-centric culture with a focus on development to become a high-performance team.
+ Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, calibrationsand installations. Supervise and ensure accurate completion and reporting of jobs in the service system. Address any concerns or customer complaints promptly. Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
+ Customer Relationship Management: Champion positive relationships with customers, including key account management. Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
+ Support and drive service revenue for the region in collaboration with the Senior Service Manager and Service sales team.
+ Safety, Compliance, and Wellbeing: Ensure team alignment with all relevant regulations, safety standards, and industry guidelines. Develop and implement policies and procedures to stay in sync with a safe working environment.
**Keys to Success:**
**Experience** **& Qualifications**
+ 4+ years of Technical Service management and/or service business management experience.
+ Knowledge of and experience in overseeing ISO17025 calibrations
+ People leadership and team management experience, with track record in building, developing and coaching a successful teams to deliver excellent service to customers.
+ Demonstrated experience in driving service business growth and revenue targets.
+ Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
+ Experience in working in a global and matrix organisation with a decentralised model (preferred)
**Knowledge, Skills, Abilities**
+ Strong customer communication and interpersonal skills
+ Intuition for service business
+ People leadership
+ Problem solving and Analytical
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
**Apply today!** ** Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**About the Role** **:**
This role focuses on leading a team of field service engineers and an ISO17025 calibration laboratory, supporting customers, and growing the service business. Responsibilities include maintaining high service standards, delivering excellent customer service, and prioritizing for repairs, maintenance, and installations. The Region Service Manager is accountable for improving service delivery and meeting organizational goals.
**What You'll Do** **:**
+ People Leadership and Team Development: Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) & Calibration technicians within the region. Build capability and technical expertise within the field team through technical training and individual development plans. Drive a customer-centric culture with a focus on development to become a high-performance team.
+ Field Service Delivery: Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, calibrationsand installations. Supervise and ensure accurate completion and reporting of jobs in the service system. Address any concerns or customer complaints promptly. Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement.
+ Customer Relationship Management: Champion positive relationships with customers, including key account management. Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience.
+ Support and drive service revenue for the region in collaboration with the Senior Service Manager and Service sales team.
+ Safety, Compliance, and Wellbeing: Ensure team alignment with all relevant regulations, safety standards, and industry guidelines. Develop and implement policies and procedures to stay in sync with a safe working environment.
**Keys to Success:**
**Experience** **& Qualifications**
+ 4+ years of Technical Service management and/or service business management experience.
+ Knowledge of and experience in overseeing ISO17025 calibrations
+ People leadership and team management experience, with track record in building, developing and coaching a successful teams to deliver excellent service to customers.
+ Demonstrated experience in driving service business growth and revenue targets.
+ Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity.
+ Experience in working in a global and matrix organisation with a decentralised model (preferred)
**Knowledge, Skills, Abilities**
+ Strong customer communication and interpersonal skills
+ Intuition for service business
+ People leadership
+ Problem solving and Analytical
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
**Apply today!** ** Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
8
Service Account Manager
Melbourne, Victoria
Vontier
Posted 11 days ago
Job Viewed
Job Description
Join a global leader in energy technologies as a Service Account Manager, where you'll take the lead in delivering standout financial, customer experience, and growth results. Based in our Melbourne office, you'll be part of a supportive, high-performing team that values collaboration, innovation, and measurable impact.
**What You'll Be Doing**
As a pivotal link between customers, sales, and operations, you'll:
- Develop and manage service contract pricing
- Monitor invoices, margins, and CPI increases
- Lead performance meetings and respond to customer requests
- Enforce contract thresholds and resolve financial disputes
- Identify growth opportunities with Account Managers
- Improve billing accuracy and overall customer satisfaction
Your role will also play a key part in driving 'Goal Zero' - ensuring safety standards are followed with zero compromise on compliance or reporting.
- Strong commercial acumen and experience managing service-based contracts
- Excellent written and verbal communication skills
- Advanced business writing and reporting capabilities
- Sharp attention to detail, problem-solving mindset, and analytical strength
- Ability to manage stakeholders and influence outcomes cross-functionally
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
**#LI-RG1**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
**What You'll Be Doing**
As a pivotal link between customers, sales, and operations, you'll:
- Develop and manage service contract pricing
- Monitor invoices, margins, and CPI increases
- Lead performance meetings and respond to customer requests
- Enforce contract thresholds and resolve financial disputes
- Identify growth opportunities with Account Managers
- Improve billing accuracy and overall customer satisfaction
Your role will also play a key part in driving 'Goal Zero' - ensuring safety standards are followed with zero compromise on compliance or reporting.
- Strong commercial acumen and experience managing service-based contracts
- Excellent written and verbal communication skills
- Advanced business writing and reporting capabilities
- Sharp attention to detail, problem-solving mindset, and analytical strength
- Ability to manage stakeholders and influence outcomes cross-functionally
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
**#LI-RG1**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
This advertiser has chosen not to accept applicants from your region.
9