89 Service Sales jobs in Australia
Service Sales Specialist
Mascot, New South Wales
GE HealthCare
Posted 11 days ago
Job Viewed
Job Description
**Job Description Summary**
As a Service Sales Specialist, you will play a pivotal role in driving revenue growth through the sale of Maintenance Service Agreements for GE HealthCare equipment. Focused on a defined region within Australia and New Zealand (ANZ), and specific modality product lines, you will be responsible for developing and managing strategic service relationships with healthcare providers.
You will sell service solutions that enhance equipment uptime, operational efficiency, and customer satisfaction. You will collaborate cross-functionally with field service engineers, commercial teams, and customer success managers to identify opportunities, craft value propositions, and close service contract deals. This role demands a proactive, customer-centric approach and a strong understanding of healthcare technology and service delivery.
**Job Description**
**Responsibilities**
**Sales**
+ Identify and pursue service sales opportunities with new and existing customers, including maintenance service agreement renewals, warranty conversions and efforts to win back entitled equipment not currently under service coverage
+ Execute promotional initiatives aligned with growth programs to drive customer engagement and service uptake
+ Build and maintain strong, long-term customer relationships within the assigned region, working closely with internal stakeholders
+ Promote GE HealthCare service solutions to address customer needs and maximise contract capture and satisfaction
+ Educate customers on how to take their advantage of their service entitlements-such as platforms used to monitor asset uptime and performance, training and other entitlements
+ Collaborate with equipment sales teams to support tender responses and provide competitive service quotations.
+ Prepare for customer visits and performance reviews, including reporting and presenting service data and contract performance and identify future service opportunities
+ Secure signed agreements and purchase orders to ensure timely contract activation and service delivery
+ Identify and pass on feedback from the market and competitors to inform pricing strategies and contract positioning, contributing insights to quarterly sales strategy reviews
+ Generate and communicate leads to relevant GE HealthCare colleagues that help drive revenue growth
**Maintenance Service Agreements and Contracts Administration**
+ Prepare Maintenance Service Agreements (MSAs), including validating equipment, preparing proposals, processing addendums, and ensuring accurate setup and activation of agreements in back-office systems
+ Oversee the contractual negotiation process, including risk mitigation and coordination with legal and service teams to ensure compliance and protect business interests.
+ Coordinate with internal teams to implement Maintenance Service Agreements and ensure all billing, entitlement, and documentation details are correct.
+ Ensure Maintenance Service Agreement requirements are clearly communicated and implemented across internal teams.
+ Manage administrative activities related to the deinstallation of equipment, ensuring timely updates to billing systems and accurate reflection of changes in contract entitlements and invoicing.
**Customer and Internal Enquiries**
+ Take ownership of internal and customer queries, including invoice disputes, payment issues, and service entitlement questions, ensuring timely and professional resolution.
+ Respond to inbound calls and emails regarding service agreements, providing accurate information or escalating to relevant teams when necessary.
+ Deliver clear, professional communication-both written and verbal-to help customers understand their service coverage and resolve concerns.
+ Triage incoming customer enquiries by qualifying requests and directing them to the appropriate team (e.g., field sales, service support), ensuring efficient handling based on business rules and customer needs.
+ Respond to customer needs for reporting on supplier performance, contract KPIs, and other contract reporting.
**Compliance**
+ Operate in alignment with defined commercial processes to ensure continuous service coverage for customer equipment in a timely and proactive manner.
+ Ensure all contracts comply with regulatory, legal, and GE HealthCare policy requirements, supporting documentation accuracy and audit readiness.
**CRM Activities and Data maintenance**
+ Be responsible for driving data cleanliness, updating relevant systems to ensure accurate install base and customer records
+ Maintain accurate and up-to-date customer records, contact details and interactions in CRM systems
+ Manage the sales funnel by tracking leads and opportunities, maintaining stage and forecast accuracy, and leveraging CRM tools for forecasting, reporting, and driving pipeline health.
**Teamwork and Collaboration**
+ Work closely with the administrative support team to ensure all pre-administrative tasks-such as data entry and contract preparation are completed efficiently and accurately.
+ Foster a collaborative working environment by communicating clearly, sharing information proactively, and supporting team goals to drive overall sales and customer success.
+ Contribute to a collaborative team environment by supporting colleagues during periods of leave or high workload, ensuring continuity of service and maintaining momentum on shared goals.
**Quality Specific Goals**
+ Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
+ Complete all planned Quality & Compliance training within the defined deadlines
+ Identify and report any quality or compliance concerns and take immediate corrective action as required
+ Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
+ Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management Systems
**Qualifications/Requirements**
+ Minimum 2 years of proven sales experience in a Customer Sales Representative or Telesales role, preferably within a healthcare and/or technical sales environment.
+ Demonstrated ability to apply a sales methodology to develop a creative, solutions-oriented approach to sales challenges, with strong problem-solving and investigative skills
+ Experienced in cold calling, outbound communication, and delivering confident, in-person customer presentations.
+ Proficient with CRM platforms, reporting tools and administrative skills, including intermediate Excel, Microsoft Office, CRM tools (e.g., Salesforce), and the ability to interpret and utilize data and reports from various systems
+ Strong administrative skills with high attention to detail and accuracy, essential for preparing tailored sales proposals, and managing contract documentation
+ Strong customer focus with excellent communication, negotiation, and relationship-building skills.
**Desired Characteristics**
+ Ability to interpret tender documentation, terms and conditions, and detailed service entitlements, and clearly communicate relevant information to customers in a way that supports informed decision-making.
+ Ability to synthesize complex issues and communicate them in clear, simple messages
+ Strong networking skills and ability to build effective working relationships across the organisation
+ Experience working with administrative support teams and across different cultures
+ Self-starter with strong initiative and growth mindset
+ Proactive mindset with a keen eye for identifying inefficiencies and recommending sustainable process improvements to enhance productivity and quality.
+ Effective time management and ability to meet deadlines in high-pressure environments
**Additional Information**
**Relocation Assistance Provided:** No
As a Service Sales Specialist, you will play a pivotal role in driving revenue growth through the sale of Maintenance Service Agreements for GE HealthCare equipment. Focused on a defined region within Australia and New Zealand (ANZ), and specific modality product lines, you will be responsible for developing and managing strategic service relationships with healthcare providers.
You will sell service solutions that enhance equipment uptime, operational efficiency, and customer satisfaction. You will collaborate cross-functionally with field service engineers, commercial teams, and customer success managers to identify opportunities, craft value propositions, and close service contract deals. This role demands a proactive, customer-centric approach and a strong understanding of healthcare technology and service delivery.
**Job Description**
**Responsibilities**
**Sales**
+ Identify and pursue service sales opportunities with new and existing customers, including maintenance service agreement renewals, warranty conversions and efforts to win back entitled equipment not currently under service coverage
+ Execute promotional initiatives aligned with growth programs to drive customer engagement and service uptake
+ Build and maintain strong, long-term customer relationships within the assigned region, working closely with internal stakeholders
+ Promote GE HealthCare service solutions to address customer needs and maximise contract capture and satisfaction
+ Educate customers on how to take their advantage of their service entitlements-such as platforms used to monitor asset uptime and performance, training and other entitlements
+ Collaborate with equipment sales teams to support tender responses and provide competitive service quotations.
+ Prepare for customer visits and performance reviews, including reporting and presenting service data and contract performance and identify future service opportunities
+ Secure signed agreements and purchase orders to ensure timely contract activation and service delivery
+ Identify and pass on feedback from the market and competitors to inform pricing strategies and contract positioning, contributing insights to quarterly sales strategy reviews
+ Generate and communicate leads to relevant GE HealthCare colleagues that help drive revenue growth
**Maintenance Service Agreements and Contracts Administration**
+ Prepare Maintenance Service Agreements (MSAs), including validating equipment, preparing proposals, processing addendums, and ensuring accurate setup and activation of agreements in back-office systems
+ Oversee the contractual negotiation process, including risk mitigation and coordination with legal and service teams to ensure compliance and protect business interests.
+ Coordinate with internal teams to implement Maintenance Service Agreements and ensure all billing, entitlement, and documentation details are correct.
+ Ensure Maintenance Service Agreement requirements are clearly communicated and implemented across internal teams.
+ Manage administrative activities related to the deinstallation of equipment, ensuring timely updates to billing systems and accurate reflection of changes in contract entitlements and invoicing.
**Customer and Internal Enquiries**
+ Take ownership of internal and customer queries, including invoice disputes, payment issues, and service entitlement questions, ensuring timely and professional resolution.
+ Respond to inbound calls and emails regarding service agreements, providing accurate information or escalating to relevant teams when necessary.
+ Deliver clear, professional communication-both written and verbal-to help customers understand their service coverage and resolve concerns.
+ Triage incoming customer enquiries by qualifying requests and directing them to the appropriate team (e.g., field sales, service support), ensuring efficient handling based on business rules and customer needs.
+ Respond to customer needs for reporting on supplier performance, contract KPIs, and other contract reporting.
**Compliance**
+ Operate in alignment with defined commercial processes to ensure continuous service coverage for customer equipment in a timely and proactive manner.
+ Ensure all contracts comply with regulatory, legal, and GE HealthCare policy requirements, supporting documentation accuracy and audit readiness.
**CRM Activities and Data maintenance**
+ Be responsible for driving data cleanliness, updating relevant systems to ensure accurate install base and customer records
+ Maintain accurate and up-to-date customer records, contact details and interactions in CRM systems
+ Manage the sales funnel by tracking leads and opportunities, maintaining stage and forecast accuracy, and leveraging CRM tools for forecasting, reporting, and driving pipeline health.
**Teamwork and Collaboration**
+ Work closely with the administrative support team to ensure all pre-administrative tasks-such as data entry and contract preparation are completed efficiently and accurately.
+ Foster a collaborative working environment by communicating clearly, sharing information proactively, and supporting team goals to drive overall sales and customer success.
+ Contribute to a collaborative team environment by supporting colleagues during periods of leave or high workload, ensuring continuity of service and maintaining momentum on shared goals.
**Quality Specific Goals**
+ Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
+ Complete all planned Quality & Compliance training within the defined deadlines
+ Identify and report any quality or compliance concerns and take immediate corrective action as required
+ Ownership of order and configuration quality at the point of entry to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputs.
+ Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management Systems
**Qualifications/Requirements**
+ Minimum 2 years of proven sales experience in a Customer Sales Representative or Telesales role, preferably within a healthcare and/or technical sales environment.
+ Demonstrated ability to apply a sales methodology to develop a creative, solutions-oriented approach to sales challenges, with strong problem-solving and investigative skills
+ Experienced in cold calling, outbound communication, and delivering confident, in-person customer presentations.
+ Proficient with CRM platforms, reporting tools and administrative skills, including intermediate Excel, Microsoft Office, CRM tools (e.g., Salesforce), and the ability to interpret and utilize data and reports from various systems
+ Strong administrative skills with high attention to detail and accuracy, essential for preparing tailored sales proposals, and managing contract documentation
+ Strong customer focus with excellent communication, negotiation, and relationship-building skills.
**Desired Characteristics**
+ Ability to interpret tender documentation, terms and conditions, and detailed service entitlements, and clearly communicate relevant information to customers in a way that supports informed decision-making.
+ Ability to synthesize complex issues and communicate them in clear, simple messages
+ Strong networking skills and ability to build effective working relationships across the organisation
+ Experience working with administrative support teams and across different cultures
+ Self-starter with strong initiative and growth mindset
+ Proactive mindset with a keen eye for identifying inefficiencies and recommending sustainable process improvements to enhance productivity and quality.
+ Effective time management and ability to meet deadlines in high-pressure environments
**Additional Information**
**Relocation Assistance Provided:** No
This advertiser has chosen not to accept applicants from your region.
0
Territory Manager Food Service Sales - Far North QLD
Bowen Hills, Queensland
Simplot
Posted 25 days ago
Job Viewed
Job Description
Territory Manager Food Service Sales - Far North QLD
Apply now »
**Date:** 2 Oct 2025
**Location:** Bowen Hills, QLD, AU, 4006
**Company:** Simplot
In Australia, the J.R. Simplot Company's core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to major retail and foodservice customers in Australia and New Zealand. The Simplot Global Food business includes 17 food manufacturing and processing sites, serving retail and foodservice customers in 37 countries, with 8,000 people across North America, Latin America and Asia Pacific. Globally, the J.R. Simplot Company employs 15,000 people, driving innovation and excellence across diverse industries.
Within the Australian market, we are a leading provider of quality, nourishing and sustainable food, focussed on creating meals that maximises value from the best Australian-grown produce and global seafood. Our iconic brands have been an integral part of Aussie life for generations, and include Leggo's, Birds Eye, Edgell, John West and Chiko.
**Culture and Benefits**
At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:
+ Respect for Resources
+ Spirit of Innovation
+ Passion for People
We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.
Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.
**The Perks**
+ Flexible working arrangements and a variety of engaging Health and Wellbeing programs
+ Diverse Leadership Development Programs and Professional Development Support
+ Employee Reward and Recognition Program
+ Bonus incentives and discounted Health Insurance
+ Novated Car Leasing Agreements
+ Income Protection Insurance
+ Opportunity to purchase additional annual leave
Simplot values the creativity and meaningful relationships that grow through face-to-face connection while also recognising the importance of flexibility for our team members. Our hybrid work environment includes four days in the office, with Wednesdays as our dedicated 'Connect Day' bringing everyone together to strengthen our successful culture of innovation and collaboration.
**About our Role**
We currently have an opportunity for a permanent, full-time Territory Manager Far North Queensland which can be based in Cairns, Townsville or Mackay to join our Foodservice team, reporting to our State Distribution Manager - QLD. This hybrid role combines distributor management and direct end-user engagement spanning the regions of Cairns, Townsville and Mackay.
You will be responsible for managing and growing a large portfolio of customers-ranging from pubs, clubs, restaurants, hotels, takeaways, to health and aged care institutions-supported by distributors. Using our Salesforce platform, you will build awareness, drive product trial, and encourage adoption of Simplot's food service products.
This is a fantastic opportunity to join a well-established food manufacturer and make a real impact by strengthening customer relationships and expanding our presence in the food service channel.
**What you will do**
+ Maximise sales and volume by setting clear goals for key accounts and identifying growth opportunities across a diverse customer base
+ Manage and grow existing accounts, including pubs, clubs, restaurants, hotels, takeaways, and health and aged care institutions
+ Build strong relationships with end users and distributor partners, delivering excellent service and conducting regular business reviews
+ Identify and manage product trials and new launches, working with internal teams to support execution and drive adoption
+ Maintain accurate and up-to-date records for over 1,000 customers using Salesforce
+ Complete sales administration tasks efficiently and ensure alignment with service standards
+ Follow safe work practices and company policies, managing company assets responsibly
+ Stay informed on product updates and market trends to support customer needs and business growth
+ Contribute to a collaborative team environment and support shared goals
**About You**
+ 5+ years' experience in a Territory Manager or similar field-based sales role
+ Tertiary education preferred
+ Proven background in Foodservice, FMCG, or Sales industries
+ Strong account management experience with a customer-first mindset
+ Confident working autonomously - able to plan and structure your own week
+ Highly driven with a strong focus on achieving results
+ Excellent interpersonal and communication skills
+ Strong business acumen and commercial awareness
+ Skilled in presenting solutions and influencing stakeholders
+ Proficient in Salesforce, Blueshift and Microsoft Office Suite highly regarded
+ Exceptional time management and organisational skills
+ Comfortable working independently
If this sounds like you, then please apply online now.
Applications close Friday 31st October. Simplot reserves the right to commence recruiting activity prior to closing date.
#LI-AP1
#Li-Hybrid
**Job Requisition ID:** 23808
**Travel Required** : None
**Location(s):** GF Office - Bowen Hills
**Country** : Australia
**_Simplot is an equal opportunity employer and encourage Aboriginal and Torres Strait Islander people to apply. If you feel you would be a great addition to our team please apply online today, we would love to hear from you. If you require technical assistance, please email us at **
Apply now »
Apply now »
**Date:** 2 Oct 2025
**Location:** Bowen Hills, QLD, AU, 4006
**Company:** Simplot
In Australia, the J.R. Simplot Company's core operations are food manufacturing and agriculture, encompassing potato, vegetable, seafood and sauce operations. We supply a wide range of frozen, shelf-stable and chilled products to major retail and foodservice customers in Australia and New Zealand. The Simplot Global Food business includes 17 food manufacturing and processing sites, serving retail and foodservice customers in 37 countries, with 8,000 people across North America, Latin America and Asia Pacific. Globally, the J.R. Simplot Company employs 15,000 people, driving innovation and excellence across diverse industries.
Within the Australian market, we are a leading provider of quality, nourishing and sustainable food, focussed on creating meals that maximises value from the best Australian-grown produce and global seafood. Our iconic brands have been an integral part of Aussie life for generations, and include Leggo's, Birds Eye, Edgell, John West and Chiko.
**Culture and Benefits**
At Simplot, we are fuelled by our purpose: We Contribute to Feeding Our World. We imagine a better future and set goals to reach it. We are committed to working as one Simplot and are guided by our shared values:
+ Respect for Resources
+ Spirit of Innovation
+ Passion for People
We embrace diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered. We do not tolerate any form of discrimination and are committed to providing equal opportunities for all our team members.
Simplot is passionate about cultivating a future where good ideas and inspiring possibilities have the chance to grow. We want our team members to build exciting and fulfilling careers with us and offer professional and personal growth opportunities.
**The Perks**
+ Flexible working arrangements and a variety of engaging Health and Wellbeing programs
+ Diverse Leadership Development Programs and Professional Development Support
+ Employee Reward and Recognition Program
+ Bonus incentives and discounted Health Insurance
+ Novated Car Leasing Agreements
+ Income Protection Insurance
+ Opportunity to purchase additional annual leave
Simplot values the creativity and meaningful relationships that grow through face-to-face connection while also recognising the importance of flexibility for our team members. Our hybrid work environment includes four days in the office, with Wednesdays as our dedicated 'Connect Day' bringing everyone together to strengthen our successful culture of innovation and collaboration.
**About our Role**
We currently have an opportunity for a permanent, full-time Territory Manager Far North Queensland which can be based in Cairns, Townsville or Mackay to join our Foodservice team, reporting to our State Distribution Manager - QLD. This hybrid role combines distributor management and direct end-user engagement spanning the regions of Cairns, Townsville and Mackay.
You will be responsible for managing and growing a large portfolio of customers-ranging from pubs, clubs, restaurants, hotels, takeaways, to health and aged care institutions-supported by distributors. Using our Salesforce platform, you will build awareness, drive product trial, and encourage adoption of Simplot's food service products.
This is a fantastic opportunity to join a well-established food manufacturer and make a real impact by strengthening customer relationships and expanding our presence in the food service channel.
**What you will do**
+ Maximise sales and volume by setting clear goals for key accounts and identifying growth opportunities across a diverse customer base
+ Manage and grow existing accounts, including pubs, clubs, restaurants, hotels, takeaways, and health and aged care institutions
+ Build strong relationships with end users and distributor partners, delivering excellent service and conducting regular business reviews
+ Identify and manage product trials and new launches, working with internal teams to support execution and drive adoption
+ Maintain accurate and up-to-date records for over 1,000 customers using Salesforce
+ Complete sales administration tasks efficiently and ensure alignment with service standards
+ Follow safe work practices and company policies, managing company assets responsibly
+ Stay informed on product updates and market trends to support customer needs and business growth
+ Contribute to a collaborative team environment and support shared goals
**About You**
+ 5+ years' experience in a Territory Manager or similar field-based sales role
+ Tertiary education preferred
+ Proven background in Foodservice, FMCG, or Sales industries
+ Strong account management experience with a customer-first mindset
+ Confident working autonomously - able to plan and structure your own week
+ Highly driven with a strong focus on achieving results
+ Excellent interpersonal and communication skills
+ Strong business acumen and commercial awareness
+ Skilled in presenting solutions and influencing stakeholders
+ Proficient in Salesforce, Blueshift and Microsoft Office Suite highly regarded
+ Exceptional time management and organisational skills
+ Comfortable working independently
If this sounds like you, then please apply online now.
Applications close Friday 31st October. Simplot reserves the right to commence recruiting activity prior to closing date.
#LI-AP1
#Li-Hybrid
**Job Requisition ID:** 23808
**Travel Required** : None
**Location(s):** GF Office - Bowen Hills
**Country** : Australia
**_Simplot is an equal opportunity employer and encourage Aboriginal and Torres Strait Islander people to apply. If you feel you would be a great addition to our team please apply online today, we would love to hear from you. If you require technical assistance, please email us at **
Apply now »
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Welshpool, Victoria
Wabtec Corporation
Posted 11 days ago
Job Viewed
Job Description
It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**What are we offering you?**
+ Permanent full-time position with competitive remuneration
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
+ Access to our Employee Assistance Program
**Who will you be working with?** You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager.
**Where is the position located?** This is a Permanent Full-time position at Welshpool, WA
**What will your typical day look like?**
+ The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance.
+ You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services.
+ Process all purchase orders and conduct in house sales.
+ A large part of the role is to manage customer queries and complaints.
+ Customer Service is required to price and quote all parts utilizing software and stock control sheets.
+ Attends Lean and other meetings as required. Is required to collaborate with team members during meetings.
+ To observe safe work practices and follow safety procedures.
+ To implement process improvement projects and system audits within agreed time frames.
**What do we want to know about you?**
+ Sales experience, the in Industrial sector
+ Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload.
+ Sound mechanical knowledge/aptitude
+ Knowledge of the imperial measurement system
+ Intermediate computer skills
+ High attention to detail with the ability to cope well under pressure.
+ The ability to work unsupervised.
+ Good verbal and written communication skills.
+ Able to work in a multicultural team environment.
+ Commitment to safety in the workplace.
+ Able to pass a random drug & alcohol, fitness for work assessment.
"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
**What are we offering you?**
+ Permanent full-time position with competitive remuneration
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
+ Access to our Employee Assistance Program
**Who will you be working with?** You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager.
**Where is the position located?** This is a Permanent Full-time position at Welshpool, WA
**What will your typical day look like?**
+ The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance.
+ You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services.
+ Process all purchase orders and conduct in house sales.
+ A large part of the role is to manage customer queries and complaints.
+ Customer Service is required to price and quote all parts utilizing software and stock control sheets.
+ Attends Lean and other meetings as required. Is required to collaborate with team members during meetings.
+ To observe safe work practices and follow safety procedures.
+ To implement process improvement projects and system audits within agreed time frames.
**What do we want to know about you?**
+ Sales experience, the in Industrial sector
+ Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload.
+ Sound mechanical knowledge/aptitude
+ Knowledge of the imperial measurement system
+ Intermediate computer skills
+ High attention to detail with the ability to cope well under pressure.
+ The ability to work unsupervised.
+ Good verbal and written communication skills.
+ Able to work in a multicultural team environment.
+ Commitment to safety in the workplace.
+ Able to pass a random drug & alcohol, fitness for work assessment.
"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
This advertiser has chosen not to accept applicants from your region.
2
customer service associate
Remote
$180 - $300 per hour
Commonwealth Bank of Australia (CBA)
Posted 9 days ago
Job Viewed
Job Description
Job Description – Customer Service Associate
We are looking for a friendly, reliable, and customer-focused individual to join our team as a Customer Service Associate . In this role, you will be the first point of contact for customers, helping to answer their questions, resolve issues, and ensure a positive experience.
This is a great opportunity for someone who enjoys helping others, is a strong communicator, and wants to grow their career in a supportive team environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Provide accurate information about products or services
- Handle customer complaints with patience and professionalism
- Process orders, forms, and requests efficiently
- Follow up to ensure customer satisfaction
- Work closely with other departments to resolve customer concerns
What We Are Looking For:
- Strong communication and listening skills
- A positive attitude and willingness to help others
- Basic computer skills and ability to learn new systems quickly
- Ability to multitask and stay calm under pressure
- Previous experience in customer service is a bonus but not required
Why Join Us:
- Supportive and friendly team
- Training provided for the right candidate
- Opportunity for career growth
- Flexible working options (remote or office-based depending on location)
If you enjoy solving problems, talking to people, and want to be part of a growing company, we encourage you to apply today.
Company Details
Commonwealth Bank of Australia (CBA) is one of Australia’s leading providers of integrated financial services, including retail, business and institutional banking, funds management, superannuation, insurance, investment, and sharebroking products. With a strong heritage dating back to 1911, CBA is committed to building a brighter future for all Australians. We serve over 15 million customers and operate one of the largest branch and ATM networks in the country. Through innovation and technology, we’re shaping the future of banking by delivering simple, secure, and responsive experiences. At the heart of everything we do are our people. We foster a diverse, inclusive, and high-performing culture where everyone can thrive. Whether you're just starting your career or looking to take the next step, CBA offers unmatched opportunities for growth, learning, and making a meaningful impact.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
2000 Sydney
$45 - $60 per hour
HSBC Holdings plc
Posted 9 days ago
Job Viewed
Job Description
Customer Service Assistant – Role Description
A Customer Service Assistant plays a vital role in supporting the daily operations of a business by providing excellent service to customers and ensuring their needs are met efficiently and professionally. This role involves interacting with customers through various channels, including in-person, phone, and email, while handling inquiries, complaints, and requests with a positive and solution-focused attitude.
As a Customer Service Assistant, you will help plan and organize customer interactions, take the lead in resolving common issues, and manage tasks effectively to ensure a smooth customer experience. The role requires strong communication skills, a proactive mindset, and the ability to stay calm under pressure. You will be responsible for maintaining accurate records, following up on customer concerns, and working closely with team members and supervisors to improve service quality.
Although no prior experience is necessary, full training will be provided to help you develop the skills and confidence needed for success. This position is ideal for individuals who are eager to learn and grow within a team environment and who enjoy helping others.
Requirements
- No previous experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- Willingness to learn and grow in a team environment
This is a great opportunity for someone looking to build a career in customer service and gain valuable experience in a supportive and fast-paced setting. Your contributions will make a real impact on customer satisfaction and the overall success of the team.
Company Details
HSBC Holdings plc is one of the world’s largest banking and financial services organizations, serving more than 40 million customers across 60+ countries and territories. Headquartered in London at 8 Canada Square, HSBC operates through global businesses including Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets. Founded in 1865, HSBC has a strong heritage and a solid reputation for financial stability, innovation, and customer focus. The company is committed to helping individuals, businesses, and institutions thrive by offering a wide range of services, from everyday banking to complex international finance solutions. HSBC is also leading the way in sustainable finance, digital banking transformation, and inclusion across its global workforce. With a presence in key markets worldwide, HSBC is uniquely positioned to connect customers to global opportunities while maintaining strong local knowledge and expertise.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Remote
$3100 - $4700 per month
Kelly Services Australia Pty Ltd
Posted 11 days ago
Job Viewed
Job Description
Job Sector:
Customer Service / Charity & Voluntary
Main Job Description:Join Our Team as a Customer Service Assistant!
Are you passionate about helping people and delivering exceptional service? We’re looking for a dedicated Customer Service Assistant to join our friendly and supportive team in Australia.
In this role, you’ll be the first point of contact for clients and donors, ensuring every interaction is positive, professional, and meaningful. You’ll assist with inquiries, provide accurate information, and help maintain smooth daily operations within our organization.
Key Responsibilities:
- Respond promptly to customer and donor inquiries via phone, email, or chat.
- Provide accurate information about our services and initiatives.
- Handle client feedback with professionalism and empathy.
- Support administrative and coordination tasks as required.
- Work collaboratively with team members to ensure excellent service delivery.
Requirements:
- Strong communication and interpersonal skills.
- Excellent attention to detail and problem-solving abilities.
- Ability to multitask and priorities effectively in a fast-paced environment.
- Basic computer literacy (Microsoft Office, CRM systems).
- Previous experience in customer service, sales, or administration is an advantage.
What We Offer:
Supportive and inclusive team environment.
Flexible work options (remote or hybrid available).
Opportunities for growth and professional development.
Meaningful work that contributes to a positive social impact.
If you’re enthusiastic, motivated, and eager to make a difference — we’d love to hear from you!
Company Details
Kelly Services Australia Pty Ltd is a leading workforce solutions provider with a strong presence across Australia. We specialize in connecting skilled professionals with top employers in a wide range of industries, including business support, IT, engineering, science, education, and industrial sectors. As a trusted staffing and recruitment agency, we offer tailored hiring solutions, contract and temporary staffing, permanent placement, and talent advisory services. With decades of experience and a global reach, Kelly Services is committed to helping businesses grow by finding the right talent and empowering job seekers to build meaningful careers. We pride ourselves on our values of integrity, innovation, and partnership, and are passionate about delivering exceptional service to both clients and candidates.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
3000 Melbourne
$2500 - $3500 per month
Freelancer
Posted 13 days ago
Job Viewed
Job Description
Job Title: Customer Service & Helpdesk Representative
Job Overview:
We are looking for a motivated and enthusiastic individual to join our dynamic team as a Customer Service & Helpdesk Representative. In this role, you will be the first point of contact for our customers, helping to provide top-notch service, resolve inquiries efficiently, and ensure a seamless customer experience. If you are a problem-solver who enjoys helping people, we would love to hear from you.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner
- Provide accurate information regarding products, services, orders, and policies
- Troubleshoot customer issues and provide practical solutions
- Escalate complex issues to the relevant department when necessary
- Maintain detailed and accurate records of customer interactions
- Follow up on customer interactions to ensure satisfaction
- Meet or exceed individual and team performance targets
- Continuously improve service quality by identifying customer needs and suggesting improvements
- Stay updated on product knowledge and system changes through regular training
Key Skills and Qualities:
- Strong communication skills, both verbal and written
- Excellent problem-solving and critical thinking abilities
- Patience and empathy when dealing with customer concerns
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy
- Positive attitude and a team-player mindset
- Willingness to learn and adapt to new technologies
Preferred Experience and Education:
- Previous experience in customer service, helpdesk support, or a related field is preferred
- Basic computer literacy and familiarity with CRM or helpdesk software
- High school diploma or equivalent (a degree is a plus)
- Multilingual skills are an advantage but not required
Why Join Us?
- Be part of a supportive, friendly, and inclusive work environment
- Ongoing training and development opportunities
- Clear path for growth and career advancement
- Competitive salary and performance-based incentives
- Make a real difference in the customer journey
If you are passionate about delivering exceptional service and want to grow within a company that values your contributions, apply now and take the first step towards an exciting new career!
Company Details
Freelancer.com is one of the world's largest freelancing and crowdsourcing platforms, connecting businesses and individuals with freelancers from around the world. We provide a wide range of services, including web development, graphic design, writing, marketing, and more. Our mission is to make it easy for businesses to find skilled talent while giving freelancers the flexibility to work on projects they are passionate about. With millions of users across the globe, we’re proud to empower a diverse community of professionals to collaborate and achieve success. Join us and become part of a global team working remotely to create innovative solutions and drive business growth.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
2914 Amaroo
$26 - $41 per hour
BHP Group
Posted 13 days ago
Job Viewed
Job Description
Job Description
We are seeking a dedicated and customer-focused Customer Service Representative to join our team in a hybrid role. This position is ideal for individuals with strong communication skills and a passion for helping others. You will be the first point of contact for our customers, providing support and ensuring a high-quality customer experience.
Key Responsibilities:
- Handle inbound and outbound customer enquiries via phone, email, and live chat
- Provide accurate information about products, services, and company policies
- Resolve customer issues in a timely and professional manner
- Process orders, returns, and data updates
- Maintain detailed records of customer interactions using internal systems
- Collaborate with other departments to ensure smooth resolution of queries
- Meet performance targets and contribute to a positive team environment
Skills and Experience:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and ability to navigate CRM software
- Ability to multitask and manage time effectively in a fast-paced environment
- Previous customer service or administrative experience is an advantage
- Ability to remain calm under pressure and handle difficult conversations professionally
Education Requirements:
- Year 12 Certificate or equivalent required
- Additional training or certifications in customer service or administration are a plus
Work Environment:
- Hybrid work model with a mix of in-office and remote work
- Supportive team culture with ongoing training and development opportunities
- Flexible work arrangements may be available
Company Details
We are committed to doing the right thing. Learn more about our policies, standards, systems and processes that help us do this. BHP is committed to playing our role in building a better world. We seek to do so responsibly and sustainably while continuing to create value for our shareholders and the broader community.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Adelaide, South Australia
ThermoFisher Scientific
Posted 5 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
Reporting to the Aftermarket Value Stream Manager, this role provides administrative and customer service support for the spare parts, services, and repair teams-ensuring efficient order fulfillment, accurate documentation, and an exceptional customer experience.
**Key Responsibilities:**
+ **Customer Support & Order Management:** Serve as the primary contact for aftermarket customers and Field Service Engineers. Process quotations, orders, and invoices in ERP/CRM systems accurately and on time. Ensure compliance with export and trade requirements and coordinate dispatches and billing for parts, services, and Product Service Agreements (PSAs).
+ **Customer Satisfaction (CAS) Administration:** Manage customer feedback through the Medallia system. Track, report, and escalate Root-Cause Countermeasures (RCCM) to improve Customer Allegiance Scores. Compile and present CAS reports and key business metrics.
+ **Data & Reporting:** Maintain accurate customer records, documentation, and service databases. Generate regular reports and presentations for the Aftermarket Value Stream.
+ **Continuous Improvement:** Support lean initiatives (PPI, 5S, SQDC) to enhance efficiency and customer satisfaction. Participate in problem-solving and process improvement activities to sustain ISO 9001 quality standards.
+ **Safety & Compliance:** Follow all Occupational Health & Safety (OHS) policies. Report incidents promptly and ensure all work is conducted safely and in compliance with company standards.
**Qualifications & Skills:**
+ High school certificate or equivalent; additional training in customer service or administration preferred.
+ Proven experience in customer service or administrative roles, ideally in an industrial or manufacturing environment.
+ Strong communication, problem-solving, and organizational skills with high attention to detail.
+ Proficient in Microsoft Office and ERP systems (e.g., Mapics).
+ Ability to multitask and manage competing priorities under pressure.
+ Demonstrated commitment to customer satisfaction and continuous improvement.
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
Reporting to the Aftermarket Value Stream Manager, this role provides administrative and customer service support for the spare parts, services, and repair teams-ensuring efficient order fulfillment, accurate documentation, and an exceptional customer experience.
**Key Responsibilities:**
+ **Customer Support & Order Management:** Serve as the primary contact for aftermarket customers and Field Service Engineers. Process quotations, orders, and invoices in ERP/CRM systems accurately and on time. Ensure compliance with export and trade requirements and coordinate dispatches and billing for parts, services, and Product Service Agreements (PSAs).
+ **Customer Satisfaction (CAS) Administration:** Manage customer feedback through the Medallia system. Track, report, and escalate Root-Cause Countermeasures (RCCM) to improve Customer Allegiance Scores. Compile and present CAS reports and key business metrics.
+ **Data & Reporting:** Maintain accurate customer records, documentation, and service databases. Generate regular reports and presentations for the Aftermarket Value Stream.
+ **Continuous Improvement:** Support lean initiatives (PPI, 5S, SQDC) to enhance efficiency and customer satisfaction. Participate in problem-solving and process improvement activities to sustain ISO 9001 quality standards.
+ **Safety & Compliance:** Follow all Occupational Health & Safety (OHS) policies. Report incidents promptly and ensure all work is conducted safely and in compliance with company standards.
**Qualifications & Skills:**
+ High school certificate or equivalent; additional training in customer service or administration preferred.
+ Proven experience in customer service or administrative roles, ideally in an industrial or manufacturing environment.
+ Strong communication, problem-solving, and organizational skills with high attention to detail.
+ Proficient in Microsoft Office and ERP systems (e.g., Mapics).
+ Ability to multitask and manage competing priorities under pressure.
+ Demonstrated commitment to customer satisfaction and continuous improvement.
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
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