77 Service Specialist jobs in Australia

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Bring your passion for people, technology and exceptional solutions focused on customer service to Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our fantastic Pelvic Health team and truly make a difference!
At Medtronic, we strive to ensure patients living with our Pelvic Health devices feel confident and competent in managing their device so they can live their lives to the fullest. Our Patient Services Team are critical partners for our field clinical teams in providing this device support to our patients and their needs. We are seeking a candidate who prides themselves on delivering customer service excellence and is passionate about helping patients.
We are flexible on location and open for this role to be based in Sydney, Melbourne, Adelaide or Brisbane.
**Responsibilities may include the following, and other duties may be assigned:**
+ Represents the company to patients, answers product-related questions, and, when necessary, may connect patients to appropriate support or field staff.
+ Provides technical support service to patients by troubleshooting technical device issues/errors.
+ Report product-related complaints.
+ Maintains comprehensive knowledge of Medtronic products and services.
+ Utilises company policies and procedures while providing world-class customer service.
+ Researchers track and provide problem resolution to issues and communicate with the appropriate internal or external customer.
+ Determines corrective course of action in problem situations, balancing patient satisfaction and financial costs.
+ Properly escalates problem situations that may impact patient satisfaction and or revenue.
+ Brings forth best practice ideas and process improvements.
+ Participates in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).
+ Provide Patient Support to businesses in the following areas, but not limited to, product/technical knowledge and process expertise.
+ Provide Patient education and support on our devices and therapies that are accurate, thorough and timely.
**Required Knowledge and Experience:**
+ Requires High School Diploma or equivalent with 4+ years of work experience in customer service or technical product support (OR an associate's degree with 2+ years' experience OR a bachelor's degree with 1+ year experience).
+ Minimum 2 years' experience in a patient support or customer service setting
+ Strong customer focus skills (solution-focused mindset, empathy, flexibility)
+ A keen interest and aptitude for technology
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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