134 Service Specialist jobs in Australia

Job Title:
Customer Service Specialist
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Want to step into something new? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency.
Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development.
**Who is Concentrix?**
We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity.
**Key Role Details**
+ Hourly rate of $26.70 + Super + Incentives
+ Operational Hours: National Service Delivery 7:00am - 7:00pm (Monday - Friday)
+ 3-month fixed term, with potential for extension for high performing candidates
+ Location: Work from Home - Every minute you're working, you're earning!
+ Initial equipment collection required
+ Successful applicants must be able to collect IT equipment from Melbourne office
+ **Apply now for mid-August start date!**
**Who are you?**
+ Must be an **Australian Citizen** and at least **18 years of age**
+ Must have minimum **3** **0** **Mbps download** and **15** **Mbps upload** for home office
+ Passionate about customer service
+ Eager to work towards goals and targets
+ Confident and capable in using computers and systems
+ Existing experience within a contact centre environment - highly desirable!
+ Exceptional communication and interpersonal skills
**What's in it for you?**
+ Rotating roster - No weekend work!
+ A diverse and inclusive work environment
+ Comprehensive paid training to get you up to speed
+ Development and career progression opportunities
+ Structured support system to help you thrive in a work from home environment
+ Concentrix calendar of engagement events
If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, **APPLY NOW!**
First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
***Applicants must pass a police check and other pre-employment checks, including a government clearance check***
_Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history._
Location:
AUS Work-at-Home Victoria
Language Requirements:
Time Type:
Full time
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Job Title:
Customer Service Specialist
Job Description
**Shape the Future of Customer Service with a Leading Superannuation Fund - Based in Robina**
We are seeking multiple consultants to join our team at Concentrix, a global leader in customer experience solutions, as we partner with one of Australia's most trusted and respected superannuation funds.
**Start Date:** 18th August and Future Intakes
**Location:** Vibrant Robina Delivery Centre - full-time onsite
**Salary:** $55,565 + 12% Super ($28.12/hr) + penalties + incentives
**Hours:** Rotating roster Monday to Friday, 7:00 AM - 8:00 PM
**Training: 4** weeks of comprehensive, paid training
**Why You'll Love This Role**
- Work on behalf of a top-tier Australian superannuation provider
- Be part of a team that makes a real difference in members' financial futures
- Thrive in a supportive, professional, and vibrant office located in the heart of Robina
- Enjoy exclusive staff perks and recognition initiatives
**Your Day-to-Day**
- Be the first point of contact for customer enquiries
- Understand and respond to individual member needs with care and empathy
- Support across multiple channels: start on voice and grow into digital (web, apps, social media)
- Navigate systems to resolve queries efficiently and professionally
**Who You Are?**
- A customer service superstar who's passionate about helping others
- Empathetic, adaptable, and solutions-focused
- Comfortable working with multiple systems and learning new tech
- Motivated to achieve team goals and KPIs
**What's in It for You?**
- Permanent, stable employment with career growth
- Discounts with popular retail and lifestyle brands
- Free on-site parking
- Free Employee Assistance Program (EAP) for you and your family
- Be part of an award-winning, inclusive workplace
Apply now to start your career in a purpose-driven, people-focused role with one of Australia's leading superannuation funds - right here in Robina.
_Applicants must be 18+ with full Australian working rights and able to complete background and police checks._
_Concentrix is an Equal Opportunity Employer._
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Technical Service Specialist II
Date: Aug 8, 2025
Req ID: 101779
Location:
Sunshine West, VIC, AU
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Supervisor, Technical Service and make your contribution.
This position will be considered either Onsite or Hybrid.
**Job Summary:**
The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to AGCO field service inquiries via telephone, and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). In special circumstances, the Specialist may also support local manufacturing site activities (product line audits, end of line quality audits, aid in solving issues with product in the manufacturing environment). The Employee will be responsible to authoring technical documentation and to monitor the execution of the campaign in the regions.
**Your Impact will include, but not limited to the following**
+ Supervise the CS Escalation process and Full Harvesting portfolio of the region ensuring Issues are addressed quickly and solution develop/ communicate appropriately into the region.
+ Inquiries / communications: Responsible for processing inquiries related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in Salesforce consistent with defined standards governing case content, quality and structure; with sensitivity to cost of machine repairs to AGCO warranty, dealer, and customers. Responses will be tailored to include complete information as they are also available for future reference by other Specialists.
+ Problem investigation: Use existing tools ( Knowledge, Technical Publications, PPR tools, Engineering tools, etc.) to research technical solutions when said solutions are known. Otherwise, work with Team Leader and/or Product Performance, Engineerign other dept. on issues where technical solution is not known.
+ Technical Services and Support Improvements: Assist Product Performance Specialist and Product Performance Manager to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction. This may involve drafting and developing PPR items and aiding in analysis.
+ Continuous Personal Growth: Expand skills and abilities through participation in training offered by the Technical Training department, internally facilitated training events, on-line and other available company offered training. A Specialist's skills will be reviewed and accessed semi-annually by the Team Leader. Complete miscellaneous assignments related to Technical Support as requested by Team Leader.
**Your Experience and Qualifications**
+ A comprehensive technical knowledge of AGCO products and of mechanical/electrical system. Knowledge of service/parts management methods
+ Good knowledge of mechanized agriculture and land preparation techniques
+ Good interpersonal skills. Commercial awareness
+ Good understanding of the farm machinery dealer network
+ High level PC expertise and Office Package. Ability to communicate at all levels
**Key Competencies**
+ Strategic thinking and planning
+ Relationship management
+ Sales and negotiation
+ Market awareness
+ Self-motivation and initiative
+ Problem-solving and adaptability
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Employee Stock Purchase Plan
+ A supportive workplace culture
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

**Join us as we bring agriculture into the future and apply now!**

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

**Please note:**
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.

1. You are required to have Australia work rights as no work/ visa sponsorship is offered with this role.
**Job Segment:** Electrical, Relationship Manager, Performance Management, Field Service, Engineering, Customer Service, Human Resources, Manufacturing, Research

Position Title: Client Services Consultant
Reporting Line: Managed Services Manager
Position Purpose:
To provide optimal delivery of high quality payroll processing and support to internal and external clients of ADP as well as daily participation in Payline team and associated operational activities.
Key Responsibilities:
+ Processing of allocated client payrolls
+ Provide inbound telephone support with key objective of 1st Call Resolution
+ Ensure all relevant issues and activities are entered into ADP's Client Information System (CIS) accurately
+ All threatened business to be logged in CIS as per department guidelines & escalated as per requirements to, Management and Team Leaders
+ Ensure client payroll processing schedules are updated and communicated to client as per the Non Negotiable Standards
+ Opportunities for extension business to be identified and acted upon or escalated to relevant departments as appropriate
+ Actively participate in department, team and company activities and initiatives e.g. Occupational Health and Safety, Service Excellence, Australian Customer Service Association, ongoing learning/training activities, team meetings and team building activities
+ Assist with projects and tasks as needed, e.g. client profitability, client pricing, client ageing, etc
+ Daily issue management and closure of technical issues
+ Adherence to all statutory requirements
+ Provide technical support and implementation of the Payline product to our clients, including by not limited to General Ledger, Leave Reworks, On-Line Term Pay Calculations
+ Achievement of Payline & individual KPIs in line with department KPIs and goals
+ Promptly resolve client issues and/or escalate matter as required
+ Other payroll related tasks as requested
+ Client training as required
+ Work flexible hours when required.
Experience:
+ Minimum 18 months Call Centre/Helpdesk experience
+ Experience with MS Office Suite (Word, Excel, Outlook etc)
+ Payroll/customer service experience highly regarded.
+ Demonstrated effective communication to both clients and internal staff (written and verbal)
+ Commitment to delivering World Class Service
+ Ability to work under pressure of time constraints with ability prioritise client issues
+ Effective oral and written communication skills required
+ Must be able to work flexible hours
+ Collaboration as part of a team
+ Displaying excellent phone standards and prompt issue resolution.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. In Australia, we deliver premium content on any screen, anytime, anywhere, via an enhanced viewing ecosystem.
We pride ourselves on creating content that gets people talking. Whats more, you can watch and stream for free all these great shows (and more) on 10 as well as 10 Drama, 10 Comedy and Nickelodeon, and a vast array of Free Ad-Supported Streaming TV, known as FAST channels, as well as our subscription video on demand service, Paramount+.
We now have a permanent full-time role available in our **Sydney** office for a Client Services Analyst to support our critical help-desk function.
**Enough about us! What youll do as a Client Services Analyst:**
The purpose of this role is to provide reactive and proactive incident resolution and service request management for technology applications, software, hardware and network systems, including user administration. This role works within a team environment supporting a dynamic and fast-paced media business.
**Functions will also include:**
+ Provide accurate Incident resolution and Service Request management, within established SLA time frames, meeting or exceeding user requirements and expectations.
+ Manage Incidents and Service Requests effectively; ensuring information is captured in the appropriate Management System for future reference and analysis.
+ Liaise with internal support teams, both local and international, and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLAs.
+ Facilitate the acquisition and installation of hardware and software for users required by the business.
+ Contribute and document Client Services related knowledge to the internal wiki and assist in knowledge transfer across the team.
+ Securely maintain the IT Operational and physical environments in line with corporate security policies, standards and work practices.
**What are we looking for in a Client Services Analyst? Whats important?**
+ Ideally 2 years of experience working in an IT service/help desk role
+ Relevant tertiary or industry certified qualifications
+ A strong customer service and work ethic
+ Excellent analytical and problem-solving skillsVery effective verbal and written communication skills
+ Sound knowledge of Microsoft Office and media applications such as Adobe Creative Suite
+ Experience supporting both Windows and Mac desktop environments
+ Experience in using IT Service desk incident management processes, ticketing systems
+ Active Directory and Desktop Remote Management tools highly advantageous
+ Experience working in broadcast media would highly desirable
Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation.
Were honoured to have been named on Diversity Council Australias annual list of Inclusive Employers in 2023-24 and 2024-25. This acknowledgement highlights our commitment to creating a diverse and inclusive workplace where all employees feel valued and supported.
Paramount acknowledges Aboriginal and Torres Strait Islander peoples as Australia's original storytellers and the first peoples of the lands where we create, broadcast and connect. We pay our respects to their timeless stories that continue to shape Country and culture.
#LI-LG1
Reasonable adjustments
Paramount recognises that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and be considered for this position. If we can make some adjustments to our recruitment/interview process to help set you up for success please contact us at Adjustments include but are not limited to; alternative application methods, interview setups, physical requirements, guidance for trans or gender diverse applicants, specific interview availability times.
ViacomCBS is an equal opportunity employer (EOE) including disability/vet.
At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.

**Service Line Sales Specialist - Security**
**About Cognizant**
Cognizant is one of the world's leading professional services companies, helping clients become data-enabled and data-driven in the digital era. Our industry-based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering, cybersecurity & cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant's unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the unique needs of the organizations we serve.
**Overview**
We are looking for a Service Line Sales Executive to join the Cybersecurity Service Line to drive additional revenue growth specific to Technology Partner led Cybersecurity solutions & services. Service Line Sales Executives, partner with Cognizant vertical and Cloud, Infrastructure and Security (CIS) and Vertical sales teams to identify areas of opportunity to position Cybersecurity solutions and services, create compelling solutions to secure client estate and pursue Cybersecurity deals with innovative technical and commercial models.
**Key Responsibilities**
+ Responsible for Partner driven Solutions and Services business growth and pipeline generation in partnership with the sales leaders
+ Responsible for managing partner relationships, connects and proactive business plan
+ Partners with account teams to identify, solution and close opportunities within the account base
+ Responsible for Training and Educating Vertical and other Horizontal Sales team on Cognizant Security Portfolio
+ Responsible for driving solutions for managed services opportunities collaborating with offshore based teams
+ Responsible for articulating the Cybersecurity solution and value proposition to clients, as part of large managed services / IT outsourcing engagements
+ Responsible for engaging in proactive conversations with security collaborators on current trends, client's landscape and enable solutions to address security challenges.
**Required Experience**
+ 10+ years of experience in one or more of areas such as Cybersecurity solutions and service sales, program management, technical solution centric sales
+ Experience in Security Consulting, Security Professional Services and Managed Services solution experience
+ Strong Information Cybersecurity Technology Background
+ Prior experience in presales solutioning and client management. Experience in large opportunities management is desired
+ Ability to partner with additional collaborators in a matrixed environment
+ Experience in articulating joint value proposition of Cognizant Security Services and Cybersecurity Partner Solutions
+ Work with GSI team of Palo Alto Networks to track pipeline, perform account planning and drive client conversations along with Palo Alto Networks account representatives.
+ Ability to provide inputs to offering development teams on market requirements to enable them to create innovative differentiated offerings
+ Experience in preparing solution presentations, proposals (word / ppt), statement of work, effort price estimation and pricing/commercial model
+ Good working experience with market leading security technologies with in SIEM, Network and Endpoint Security, Cloud Security, Identity and Access Management etc.
+ Ability to articulate technology solution value proposition to business collaborators, partners and team members
+ Experience with developing Trusted Advisor relationships at the C Level with in F200 & F500 Accounts
+ Good communication skills in complex client relationship model
+ Works closely with other Cognizant practices and geographic regions to ensure that Cognizant continues to operate effectively as one firm.
+ Bachelor's Degree required
**Preferred Experience**
+ Security certifications such as CISA or CISM or CISSP preferred
+ Master's Degree
**Top Reasons to Join Our Team**
+ Excellent compensation/benefits. A strong financial incentive package that includes a solid base salary with a highly attractive bonus plan. Further incentives include award programs, club trips, and excellent benefits.
+ Wide exposure to industry, product, and functional best practices; as well as world-class teams supporting your sales pursuits.
+ Encouraging management team that rewards initiative & success.
+ Opportunity to join an organization where you can truly build a long-term career.
+ Collaborative culture provides the opportunity to work with and learn from a diverse, highly experienced team of business professionals.
+ Tremendous opportunities for growth with a real career path promoting career advancement.
**A Good fit for the Cognizant culture:**
A person who possesses a true passion for changing organizations for the better, and desires to do so within a professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our "Cultural Value Drivers" are well-known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible & Collaborative.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
**Position Description:**
Our Cognizant Automation practice focuses on providing Robotic Process Automation, Machine learning and Analytics solutions including generative AI for mission critical business processes to major industries globally. It is one of the fastest growing practices in the company, and a key pillar of our digital offerings. We are seeking an Automation Service Line Specialist to grow our presence in select high growth focus accounts in Australia.
In this role, the Automation Service Line Specialist will be responsible for sales of Automation, AI, Analytics & Consulting services in the assigned focus accounts. The position will manage our go to market sales strategy, identify, qualify and close new business opportunities, grow revenue and expand our stakeholder footprint within the accounts. The position will work with, and leverage, our consulting, advisory, technology CoE and solution delivery teams.
**Responsibilities:**
· Prepare and execute an Automation sales (hunting and farming) strategy for the assigned accounts with the company's industry vertical sales teams.
· Own revenue, margin, pipeline, TCV and customer satisfaction for the assigned accounts.
· Own all activities in a sales cycle - building a qualified pipeline of opportunities, creating a differentiated solution proposal aligned to a client's needs, creating a win-win commercial model and driving closure of the sale.
· Collaborate with teams across Cognizant to create targeted pitches and solution offerings.
· Respond to RFIs and RFPs from prospects and clients.
· Build & manage senior and mid-level customer relationships in Business & IT.
· Engage with strategic product partners for joint marketing and sales, plan and participate in relevant industry events and so on. Drive pipeline planning, lead generation and joint pursuits with them.
Required Skills and Qualifications:
· Track record of growing a successful IT, Consulting or AI practice. Experience in selling Automation, Process Consulting, Data & Analytics solutions.
· Strong understanding of AI solutions with specific focus on Gen AI by working on various cloud partners like Google, AWS and Microsoft
· Experience supporting account teams and building collaborative relationships with external and internal partners.
· Business acumen, communication and drive for results.
· Strong leadership skills, particularly with highly diverse teams.
· Excellent oral and written communication skills.
· Exceptional client management skills and experience.
· Hands on working style, willing to roll up his / her sleeves to 'get the job done'.
· Ability to work collaboratively in a virtual and highly-matrixed environment.
· Comfortable working on concurrent pursuits and activities; ability to prioritize and manage time.
· Dynamic entrepreneurial spirit and collaborative approach.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Position Summary:**
We are seeking a dynamic and strategic-minded Telecom ISG SLS to drive growth in Telecom domain. The ideal candidate will be responsible for creating and capitalizing on new business opportunities, establishing business solutions, and driving revenue growth within the telecom industry, specializing on B/OSS, networks, AI in Telco and other enterprise telecom offerings. Exposure to OTT/Media industry could be an added skill.
**Mandatory Skills:**
· Extensive subject matter expertise Telecom domain skills
· Assertive sales and business development skills
· Exceptional communication, stakeholder management, and articulate presentation skills
**Duties and Responsibilities:**
· Execute a comprehensive business development strategy to expand our footprint in telecom, particularly in networks and B/OSS area.
· Identify and engage with potential clients, fostering relationships with key stakeholders in the industry and in Cognizant through value-based domain selling.
· Collaborate with client partners, technical teams to identify white spaces in the client's landscape and craft tailored network solutions and proposals aligned with client needs.
· Come with and stay updated on industry trends, emerging technologies, and market dynamics to identify growth opportunities.
· Lead business and techno-functional discussions, client value discovery workshops, and ensure revenue success with clients and partners.
· Role will carry a sales enablement target that would need to be met/exceeded by implementing effective GTM strategies and initiatives, working with CSPs, ISPs, Satellite network providers, Enterprise telcos telecom OEMs, and new age telecom/techcom companies.
· Key responsibility would be to shape up technology solutions into client aligned business solutions and stitch/articulate a comprehensive value proposition to clients.
· Be travel read to drive due diligence, value discovery workshops, proposal defence presentations with clients across the globe.
· Experience in establishing and nurturing partnerships through relationships, asset creation and GTM and shaping/executing the right fit operating model with partners.
**Qualifications & Certifications:**
· Bachelor's degree in engineering or a related field. An MBA is advantageous
· Proven track record of 15+ years in business development or being an SME in Communications, Media & Technology
· Deep business and techno functional understanding of BSS or OSS, telecom networks, telco cloud, SDN, 4G or 5G, WiFi6, Edge connectivity, network analytics, network APIs.
· Deep knowledge or execution experience in any one of these areas such as BSS or OSS, 4G, 5G, SDWAN, SDN or NFV and other programmable networks, Fiber, ORAN, Packet core, RF engineering, optimization, Telco DC, Edge, network automation tools, NOC, Telco Labs, Enterprise networks, Labs, OEM product sets and ability to drive techno functional deals or propositions with the clients and partners.
· Ideally should have worked with 2 or more leading telcos and media companies in AnZ
**Salary Range:** >$100,000
**Date of Posting: 18/August/2025**
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit . Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
**#LI-CTSAPAC**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
More about our EIDPO practice-
The Enterprise Integration and Digital Process Orchestration (IPM) practice focuses on providing Enterprise Integration and Process Automation and Orchestration solutions to enterprises globally. It is one of the largest services practices in the industry, and a key pillar of our Enterprise Platform services. We are seeking an Enterprise Integration Service Line Specialist to grow our presence in select high growth focus accounts in APJ.
Summary of Role-
Service Line Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Engagement Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line's footprint and assisting the Client Partners to engage with clients and partners with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.
The Service Line Specialist for the practice will be responsible for expansion of our Enterprise Integration services footprint in the assigned focus accounts. The specialist will manage our sales pipeline, go-to -market offerings and expand our stakeholder footprint within the accounts. The individual will work with, and leverage, our consulting, advisory, technology CoEs and solution delivery teams.
Responsibilities:
+ Ability to craft service offerings and Provide Thought leadership in the Enterprise Integration, API, iPaaS and Cloud Native Integration domains.
+ Participate in determining overall integration topology, tools, and techniques to ensure a scalable, responsive and stable infrastructure as part of proposal responses and bid defence.
+ Manage Relationship with account and sales stakeholders.
+ Provides subject matter expertise to proposal development and overall solution.
+ Business Development
+ Identifies opportunities, makes proactive proposals to client in line with account strategy.
+ Lead pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
+ Engage with the relevant internal Cognizant teams and service lines team for developing solutions.
+ Validate and review solutions and draft win themes.
+ Ability to thrive in an unstructured environment that demands a consultative approach and solutions that span multiple environments.
Skills:
+ Extensive experience of having worked with at least one of the leading platforms in the segment such as IBM, Software AG, TIBCO, Boomi, APIGEE, Confluent, Kong or Cloud Integrations (Azure)
+ Good understanding of the market trends, key shifts, and opportunities in the Enterprise Integration domain.
+ Understanding of Architectures and Development processes
+ Experience supporting account teams and building collaborative relationships with external and internal partners.
+ Business acumen, communication, and drive for results
+ Ability to work collaboratively in a virtual and highly matrixed environment.
Cross functional IT experience including IT consulting, IT business systems analysis, business process re-engineering, development and implementation of large-scale systems, technical project management, sales/support, and customer relationships will be an added advantage.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.