60 Service Writer jobs in Australia
Customer Service Advisor
Brisbane, Queensland
Concentrix
Posted 24 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor
Job Description
The Customer Service Advisor position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**Join Our Team in 2025!**
**Are you ready to kickstart a rewarding career? We're expanding, and we're looking for passionate individuals to join us! This is your chance to make a meaningful impact by delivering exceptional customer service for Australia's largest superannuation funds, serving 3.4 million members. Don't miss this opportunity to be part of a dynamic team and help make a difference.**
**What You'll Love About This Role:**
**Competitive Pay: $27.17 per hour + Super**
**Comprehensive Training: No call centre experience? No problem! We provide full training and ongoing coaching to help you thrive.**
**Prime Location: Based in Brisbane CBD, just across from Central Station.**
**Work-Life Balance: Monday to Friday, 7 am to 8 pm rotating roster-no weekends!**
**4 Day Work Week:** **Transition into a 30 hour 4 day work week after 4 weeks of full time training.**
**Full time & Part Time roles available**
**Key Responsibilities:**
**Handle customer inquiries via inbound calls, delivering accurate and timely information.**
**Maintain confidentiality while managing personal and sensitive information.**
**Provide an exceptional service experience that leaves customers smiling.**
**Refer customers to independent support when needed.**
**Navigate multiple systems to resolve customer inquiries efficiently.**
**Ensure compliance with regulatory security requirements.**
**Who You Are:**
**Excellent verbal and written communication skills.**
**A proactive problem-solver who can think on their feet.**
**Comfortable navigating computer systems in a fast-paced environment.**
**A team player who can also work independently.**
**Passionate about delivering outstanding customer service.**
**What's in It for You?**
**Endless Growth Opportunities: 80% of our frontline managers are promoted from within!**
**Modern Office Vibe: Enjoy a lively atmosphere in the heart of the city, just a stone's throw from Central Train Station and Queen Street Mall.**
**Wellness-Focused Environment: Embrace our "dress for your day" policy and participate in fun themed events.**
**Incentive Bonuses: Enjoy a 3% incentive bonus on top of your salary.**
**Supportive Resources: Access our Employee Assistance Program for additional help.**
**Generous Referral Bonuses: Earn uncapped bonuses for bringing in great talent!**
**Employee Discounts:** **Enjoy discounts on private health, tech and more!**
**Your unique talents deserve a workplace that celebrates them.**
**Apply now and join us on this exciting journey!**
Location:
AUS Brisbane - 288 Edward Street
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor
Job Description
The Customer Service Advisor position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**Join Our Team in 2025!**
**Are you ready to kickstart a rewarding career? We're expanding, and we're looking for passionate individuals to join us! This is your chance to make a meaningful impact by delivering exceptional customer service for Australia's largest superannuation funds, serving 3.4 million members. Don't miss this opportunity to be part of a dynamic team and help make a difference.**
**What You'll Love About This Role:**
**Competitive Pay: $27.17 per hour + Super**
**Comprehensive Training: No call centre experience? No problem! We provide full training and ongoing coaching to help you thrive.**
**Prime Location: Based in Brisbane CBD, just across from Central Station.**
**Work-Life Balance: Monday to Friday, 7 am to 8 pm rotating roster-no weekends!**
**4 Day Work Week:** **Transition into a 30 hour 4 day work week after 4 weeks of full time training.**
**Full time & Part Time roles available**
**Key Responsibilities:**
**Handle customer inquiries via inbound calls, delivering accurate and timely information.**
**Maintain confidentiality while managing personal and sensitive information.**
**Provide an exceptional service experience that leaves customers smiling.**
**Refer customers to independent support when needed.**
**Navigate multiple systems to resolve customer inquiries efficiently.**
**Ensure compliance with regulatory security requirements.**
**Who You Are:**
**Excellent verbal and written communication skills.**
**A proactive problem-solver who can think on their feet.**
**Comfortable navigating computer systems in a fast-paced environment.**
**A team player who can also work independently.**
**Passionate about delivering outstanding customer service.**
**What's in It for You?**
**Endless Growth Opportunities: 80% of our frontline managers are promoted from within!**
**Modern Office Vibe: Enjoy a lively atmosphere in the heart of the city, just a stone's throw from Central Train Station and Queen Street Mall.**
**Wellness-Focused Environment: Embrace our "dress for your day" policy and participate in fun themed events.**
**Incentive Bonuses: Enjoy a 3% incentive bonus on top of your salary.**
**Supportive Resources: Access our Employee Assistance Program for additional help.**
**Generous Referral Bonuses: Earn uncapped bonuses for bringing in great talent!**
**Employee Discounts:** **Enjoy discounts on private health, tech and more!**
**Your unique talents deserve a workplace that celebrates them.**
**Apply now and join us on this exciting journey!**
Location:
AUS Brisbane - 288 Edward Street
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Service Advisor
Pooraka, South Australia
Cummins Inc.
Posted 5 days ago
Job Viewed
Job Description
**DESCRIPTION**
We are looking for a talented **Service Advisor** to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
**This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.**
**In this role, you will make an impact in the following ways:**
+ Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
+ Document customer inquiry information within appropriate Cummins systems
+ Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
+ Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
+ Escalate complex issues providing documentation through process
+ Understands new and existing Cummins processes, systems, practices, and delivers training to new hires
+ Support improvement projects intended to improve customer experiences and organizational goals
+ Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Industry experience
+ Experience with warranty processing
+ Mechanically minded with strong problem solving skills
+ Excellent verbal and written communication skills
+ The ability to work individually or as part of a team
+ Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.
+ Ability to build strong customer relationships and delivering customer centric solutions
+ Personal commitment to HSE and leading interdependent safety culture
**QUALIFICATIONS**
**Education, Licenses, Certifications:**
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2416735
**Relocation Package** No
We are looking for a talented **Service Advisor** to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
**This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.**
**In this role, you will make an impact in the following ways:**
+ Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
+ Document customer inquiry information within appropriate Cummins systems
+ Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
+ Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
+ Escalate complex issues providing documentation through process
+ Understands new and existing Cummins processes, systems, practices, and delivers training to new hires
+ Support improvement projects intended to improve customer experiences and organizational goals
+ Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Industry experience
+ Experience with warranty processing
+ Mechanically minded with strong problem solving skills
+ Excellent verbal and written communication skills
+ The ability to work individually or as part of a team
+ Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.
+ Ability to build strong customer relationships and delivering customer centric solutions
+ Personal commitment to HSE and leading interdependent safety culture
**QUALIFICATIONS**
**Education, Licenses, Certifications:**
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Requires significant previous relevant work experience; prior technical experience and/ or customer service experience is preferred.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2416735
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
1
Service Advisor
Melbourne, Victoria
The Toro Company
Posted 10 days ago
Job Viewed
Job Description
An opportunity exists for a driven and customer focused applicant to join our Equipment team in for a 12/14 month parental leave cover. Reporting to the Service Manager, this role will be primarily responsible for providing a high standard of customer service to all service customers, as the initial contact for the equipment service business to support the day to day operations of the service centre.
What will you do?
+ Be the first point of contact for all Service calls
+ Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
+ Manage incoming service request calls and gather information to enable service teams to carry out works
+ Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
+ Prepare customer quotes for service works in consultation with Service managers
+ Ensure work orders are completed, updated and correlated with technician times
+ Process completed purchase orders and invoice completed job cards into systems when required
+ Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position
+ Perform additional administrative duties as required
What do you need?
+ Strong customer service skills and a customer first focus
+ Polite and professional phone manner
+ Experience in an administrative support role
+ Knowledge and experience in dealing with end users
+ Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers
+ Strong computer literacy, in particular, experience in Microsoft applications
+ Experience in use of ServiceMax and SAP
+ Highly organised and demonstrates a flexible and proactive approach to the work environment
Who are we?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
To apply
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page .
Only shortlisted candidates will be contacted.
What will you do?
+ Be the first point of contact for all Service calls
+ Establish and maintain excellent business relationships with clients, dealers and Toro colleagues
+ Manage incoming service request calls and gather information to enable service teams to carry out works
+ Provide proactive follow up calls to customers after the delivery of machines or completion of work orders
+ Prepare customer quotes for service works in consultation with Service managers
+ Ensure work orders are completed, updated and correlated with technician times
+ Process completed purchase orders and invoice completed job cards into systems when required
+ Accept and adhere to all WHSE responsibilities, policies, procedures and safe work practices related to the position
+ Perform additional administrative duties as required
What do you need?
+ Strong customer service skills and a customer first focus
+ Polite and professional phone manner
+ Experience in an administrative support role
+ Knowledge and experience in dealing with end users
+ Strong interpersonal and communication skills with the ability to establish effective business relationships with internal and external customers
+ Strong computer literacy, in particular, experience in Microsoft applications
+ Experience in use of ServiceMax and SAP
+ Highly organised and demonstrates a flexible and proactive approach to the work environment
Who are we?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
To apply
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page .
Only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
2
Service Advisor
Wetherill Park, New South Wales
Cummins Inc.
Posted 13 days ago
Job Viewed
Job Description
**DESCRIPTION**
**You will make an impact in the following ways:**
+ Document customer inquiry information within appropriate Cummins systems
+ Quote repair using the Cummins Operating System.
+ Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
+ Resolve non-routine customer issues through understanding Cummins processes, systems and practices
+ Invoice all jobs for the Field Service and Power Gen departments upon completion of repairs.
+ Submit all types of Warranty Claims, including Goodwill.
+ Determining applicable coverages, account availability and payment terms
+ Escalate complex issues, providing documentation through process
+ Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
+ Ad hoc participation in projects and pilot programs as they come up
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Service and Parts programs experience
+ Strong written and verbal communication skills
+ Good understanding of both the Quickserve process and experience with Warranty processing
+ HHP/HD knowledge
+ Understanding of Service Dept processes
+ Personal commitment to HSE and leading an interdependent safety culture
+ Ability to manage external & internal key stake holders
**QUALIFICATIONS**
**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**
**Additional Information:**
+ Full Time / 38 Hours per week
+ Competitive Hourly Rate
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ _Standard Shift: Mon-Fri 07:00 - 15:00_
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2417972
**Relocation Package** No
**You will make an impact in the following ways:**
+ Document customer inquiry information within appropriate Cummins systems
+ Quote repair using the Cummins Operating System.
+ Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
+ Resolve non-routine customer issues through understanding Cummins processes, systems and practices
+ Invoice all jobs for the Field Service and Power Gen departments upon completion of repairs.
+ Submit all types of Warranty Claims, including Goodwill.
+ Determining applicable coverages, account availability and payment terms
+ Escalate complex issues, providing documentation through process
+ Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
+ Ad hoc participation in projects and pilot programs as they come up
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Service and Parts programs experience
+ Strong written and verbal communication skills
+ Good understanding of both the Quickserve process and experience with Warranty processing
+ HHP/HD knowledge
+ Understanding of Service Dept processes
+ Personal commitment to HSE and leading an interdependent safety culture
+ Ability to manage external & internal key stake holders
**QUALIFICATIONS**
**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**
**Additional Information:**
+ Full Time / 38 Hours per week
+ Competitive Hourly Rate
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ _Standard Shift: Mon-Fri 07:00 - 15:00_
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2417972
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
3
Service Advisor
Karratha, Western Australia
Cummins Inc.
Posted 24 days ago
Job Viewed
Job Description
**DESCRIPTION**
We are seeking for a talented **Service Advisor** to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways:
+ Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
+ Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
+ Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
+ Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
+ Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
+ Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
**RESPONSIBILITIES**
To be successful in this role you will need the following:
+ A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
+ Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
+ Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
+ Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
+ Strong attention to detail and experience managing complex workflows and documentation requirements.
+ Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
+ Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.
**QUALIFICATIONS**
Service Advisor - Servicing the Mining, on Hwy, Marine and Power Gen sectors, Residential role, gererous remuneration, plus 20% location allowance.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2416376
**Relocation Package** No
We are seeking for a talented **Service Advisor** to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways:
+ Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
+ Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
+ Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
+ Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
+ Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
+ Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
**RESPONSIBILITIES**
To be successful in this role you will need the following:
+ A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
+ Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
+ Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
+ Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
+ Strong attention to detail and experience managing complex workflows and documentation requirements.
+ Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
+ Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.
**QUALIFICATIONS**
Service Advisor - Servicing the Mining, on Hwy, Marine and Power Gen sectors, Residential role, gererous remuneration, plus 20% location allowance.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2416376
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
4
Service Advisor
Western Australia, Western Australia
Cummins Inc.
Posted 24 days ago
Job Viewed
Job Description
**DESCRIPTION**
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a **Service Advisor** to join our dynamic team in Perth. This is a full-time role based in our Perth office **.**
In this role, you will make an impact in the following ways:
+ Serve as a first point of contact for Customers and promote quality customer service
+ Employ exceptional knowledge of Cummins products in order to advise and support customers
+ Work closely with our Service Technicians and Supervisors
+ Complete Quotes, invoicing and warranty processing
+ Deal with customer queries, finding resolutions
+ Multitasking a variety of tasks and meeting deadlines
+ Ensuring the highest levels of safety and customer service
+ Assist with customer complaints
To be successful in this role you will need the following:
+ Strong problem-solving skills
+ Service and Parts programs experience
+ Strong written and verbal communication skills
+ Strong customer service focus
+ HHP/HD knowledge
+ Understanding of Service Dept processes
+ Personal commitment to HSE and leading an interdependent safety culture
+ Ability to manage external & internal key stake holders
**RESPONSIBILITIES**
+ Service and Parts programs experience
+ Strong written and verbal communication skills
+ Strong customer service focus
+ HHP/HD knowledge
+ Understanding of Service Dept processes
**QUALIFICATIONS**
We are looking for a **Service Advisor** to join our dynamic team in Perth. This is a full-time role based in our Perth office **.**
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2414750
**Relocation Package** No
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a **Service Advisor** to join our dynamic team in Perth. This is a full-time role based in our Perth office **.**
In this role, you will make an impact in the following ways:
+ Serve as a first point of contact for Customers and promote quality customer service
+ Employ exceptional knowledge of Cummins products in order to advise and support customers
+ Work closely with our Service Technicians and Supervisors
+ Complete Quotes, invoicing and warranty processing
+ Deal with customer queries, finding resolutions
+ Multitasking a variety of tasks and meeting deadlines
+ Ensuring the highest levels of safety and customer service
+ Assist with customer complaints
To be successful in this role you will need the following:
+ Strong problem-solving skills
+ Service and Parts programs experience
+ Strong written and verbal communication skills
+ Strong customer service focus
+ HHP/HD knowledge
+ Understanding of Service Dept processes
+ Personal commitment to HSE and leading an interdependent safety culture
+ Ability to manage external & internal key stake holders
**RESPONSIBILITIES**
+ Service and Parts programs experience
+ Strong written and verbal communication skills
+ Strong customer service focus
+ HHP/HD knowledge
+ Understanding of Service Dept processes
**QUALIFICATIONS**
We are looking for a **Service Advisor** to join our dynamic team in Perth. This is a full-time role based in our Perth office **.**
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2414750
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor - SA-RBN-FT
Gold Coast, Queensland
Concentrix
Posted 24 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - SA-RBN-FT
Job Description
**Jumpstart Your Career in 2025 with Concentrix!**
Join our diverse and enthusiastic team in Robina, where you will be working with one of our key Government Clients to help Australians access vital services. We are on the hunt for exceptional Customer Service Officers to deliver outstanding customer experiences and make a substantial impact.
**About the role:**
**As a Call Centre Specialist, you'll be the voice of one of our key Government Departments:**
+ Addressing phone inquiries with professionalism and expertise.
+ Utilising your strong communication and problem-solving skills to satisfy customer needs.
+ Providing exceptional customer service, whether troubleshooting or resolving issues.
**Role Details:**
+ **Permanent Position**
+ **Hourly Rate:** $27.77 + Super + Accrue Leave entitlements
+ **Monthly Incentives:** Up to $480
+ **Full-Time:** 38 hours, Monday to Friday
+ **Part-Time Option:** 30-hour, 4-day work week
+ **Start Dates:** June 30th, July 7th and July 14th
+ **Training:** Comprehensive, paid full-time training
+ **Schedule:** Rotating roster, 7 AM - 6 PM, weekdays only
+ **Location:** Centrally located in Robina (Next to Robina Town Centre)
**Ideal Candidate Profile:**
+ Must be an **Australian Citizen and 18+ years old**
**Benefits:**
+ **Career Advancement:** Grow within a globally recognised company.
+ **Work-Life Balance:** No weekends or late nights, offering you more personal time.
+ **Training:** Engaging, paid training ensures you are set up for success.
+ **Work Environment:** Enjoy a coffee from Gloria Jeans in the foyer or a free coffee from one of our machines, great facilities
**Why Concentrix?**
**Global Excellence:** As a leading force in customer experience (CX), Concentrix supports over 2,000 clients, including 155+ Fortune Global 500 brands. Our international presence spans 70+ countries, with the capability to communicate in 150+ languages.
**Career Growth:** We invest in our employees, offering limitless opportunities for career advancement.
**Ready for a rewarding career change? Apply today and become part of a team that values exceptional service and community impact.**
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - SA-RBN-FT
Job Description
**Jumpstart Your Career in 2025 with Concentrix!**
Join our diverse and enthusiastic team in Robina, where you will be working with one of our key Government Clients to help Australians access vital services. We are on the hunt for exceptional Customer Service Officers to deliver outstanding customer experiences and make a substantial impact.
**About the role:**
**As a Call Centre Specialist, you'll be the voice of one of our key Government Departments:**
+ Addressing phone inquiries with professionalism and expertise.
+ Utilising your strong communication and problem-solving skills to satisfy customer needs.
+ Providing exceptional customer service, whether troubleshooting or resolving issues.
**Role Details:**
+ **Permanent Position**
+ **Hourly Rate:** $27.77 + Super + Accrue Leave entitlements
+ **Monthly Incentives:** Up to $480
+ **Full-Time:** 38 hours, Monday to Friday
+ **Part-Time Option:** 30-hour, 4-day work week
+ **Start Dates:** June 30th, July 7th and July 14th
+ **Training:** Comprehensive, paid full-time training
+ **Schedule:** Rotating roster, 7 AM - 6 PM, weekdays only
+ **Location:** Centrally located in Robina (Next to Robina Town Centre)
**Ideal Candidate Profile:**
+ Must be an **Australian Citizen and 18+ years old**
**Benefits:**
+ **Career Advancement:** Grow within a globally recognised company.
+ **Work-Life Balance:** No weekends or late nights, offering you more personal time.
+ **Training:** Engaging, paid training ensures you are set up for success.
+ **Work Environment:** Enjoy a coffee from Gloria Jeans in the foyer or a free coffee from one of our machines, great facilities
**Why Concentrix?**
**Global Excellence:** As a leading force in customer experience (CX), Concentrix supports over 2,000 clients, including 155+ Fortune Global 500 brands. Our international presence spans 70+ countries, with the capability to communicate in 150+ languages.
**Career Growth:** We invest in our employees, offering limitless opportunities for career advancement.
**Ready for a rewarding career change? Apply today and become part of a team that values exceptional service and community impact.**
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Advisor - SA-RBN-PT
Gold Coast, Queensland
Concentrix
Posted 24 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - SA-RBN-PT
Job Description
Are you looking to take the next step in your career in 2025?
Are you passionate about helping people and providing a great customer experience while learning new skills and growing your career?
This is your chance to play an integral role and make a positive impact in people's everyday lives.
Feel good about the work you do as you support vulnerable Australians and provide guidance and encouragement in navigating government digital solutions.
We have exciting permanent opportunities where you get to make a real impact, so join our diverse and passionate team today!
**Key Role Details:**
+ 7 weeks of comprehensive classroom and hands on training
+ Commencement dates: 24th Feb, 3rd March and 24th March 2025
+ $27.77 p/h + Super
+ Permanent full-time roles available
+ Permanent part time roles also available (30 hours min. per week after full time training)
+ Up to $480 a month based on performance incentives
+ Monday to Friday rotating roster of 7am - 6pm. No weekends!
+ Central Robina, right next door to Robina Town Centre
+ Free parking available
**What's in it for you?**
+ A rewarding role where you make a meaningful impact
+ Continuous calendar of fun social events
+ A supportive role within an experienced team
+ An inclusive workplace with a shared goal in mind
**Role Duties:**
You will support our valued customers with their account enquiries. You will be the first point of contact for inbound customer enquiries and will provide a refreshing and positive experience every time.
**Who are you?**
You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!
+ Must be an **Australian Citizen** and at least **18 years of age**
+ Eager to work towards goals and targets
+ Confident and capable in using computers and systems
+ Passionate about customer service
+ Keen to learn new skills and refine existing ones too
+ Excellent communication skills both written and verbal
Concentrix is a global brand, at our established sites in Ballarat, Brisbane, Townsville, and Robina we live our vision to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.
If you are excited to take on a new challenge in a well-established, global organisation that is fanatical about their staff and customers, **APPLY NOW!**
**_*Applicants must be at least 18 years of age, must be an Australian Citizen and pass a police check and other pre-employment checks*_**
_Concentrix is an equal opportunity employer._
_Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history._
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Part time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - SA-RBN-PT
Job Description
Are you looking to take the next step in your career in 2025?
Are you passionate about helping people and providing a great customer experience while learning new skills and growing your career?
This is your chance to play an integral role and make a positive impact in people's everyday lives.
Feel good about the work you do as you support vulnerable Australians and provide guidance and encouragement in navigating government digital solutions.
We have exciting permanent opportunities where you get to make a real impact, so join our diverse and passionate team today!
**Key Role Details:**
+ 7 weeks of comprehensive classroom and hands on training
+ Commencement dates: 24th Feb, 3rd March and 24th March 2025
+ $27.77 p/h + Super
+ Permanent full-time roles available
+ Permanent part time roles also available (30 hours min. per week after full time training)
+ Up to $480 a month based on performance incentives
+ Monday to Friday rotating roster of 7am - 6pm. No weekends!
+ Central Robina, right next door to Robina Town Centre
+ Free parking available
**What's in it for you?**
+ A rewarding role where you make a meaningful impact
+ Continuous calendar of fun social events
+ A supportive role within an experienced team
+ An inclusive workplace with a shared goal in mind
**Role Duties:**
You will support our valued customers with their account enquiries. You will be the first point of contact for inbound customer enquiries and will provide a refreshing and positive experience every time.
**Who are you?**
You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!
+ Must be an **Australian Citizen** and at least **18 years of age**
+ Eager to work towards goals and targets
+ Confident and capable in using computers and systems
+ Passionate about customer service
+ Keen to learn new skills and refine existing ones too
+ Excellent communication skills both written and verbal
Concentrix is a global brand, at our established sites in Ballarat, Brisbane, Townsville, and Robina we live our vision to be the best customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for our team, our clients, their customers, our community, and our planet.
If you are excited to take on a new challenge in a well-established, global organisation that is fanatical about their staff and customers, **APPLY NOW!**
**_*Applicants must be at least 18 years of age, must be an Australian Citizen and pass a police check and other pre-employment checks*_**
_Concentrix is an equal opportunity employer._
_Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history._
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Part time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Melbourne, Victoria
Cargill
Posted 4 days ago
Job Viewed
Job Description
**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It is an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
The Customer Service Representative will perform tasks to assist in the processing of Grower Payments for the Cash book as per scheduled timetable. They will also be responsible for responding to and resolve payment queries & general grower queries in addition to reporting on the agreed performance measures for the Customer Services Administration area.
**Key Accountabilities**
+ Process Cleargrain transactions & Cleargrain Grower creations
+ Investigate and action any issues with payments
+ Liason & monitoring of CDS to ensure payment paperwork is processed as per agreed timeline
+ Support the Harvest Reporting process, incl monitoring / tracking late payments
+ Monitor Grower Creation (and on-hold) in the Cargill Finance system and resolve / escalate potential issues
+ Continual questioning of current processes and system performance
+ Support and respond to any queries from the Farm Marketers, Grain Origination Specialists and any other internal customer in relation to grower transactions
+ Respond to resolve any grower queries as requested in the Grower Services Centre email.
**Qualifications**
+ 3 - 5 experience in an administration / office based role (preferred but not essential)
+ Understanding of business practice and general administrative duties.
+ Reconciliation & High Volume processing experience would be beneficial.
+ Relationship management and conflict resolution skills.
+ Self motivated and with a continous improvement focus
+ Strong customer focus and communication skils (both internal & external)
+ Attention to detail with problem solving skills
+ Computer skills in Microsoft Office Products, particularly excel
**We Offer**
In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan.
+ Autonomy and scope for career development.
+ Flexibility working arrangements.
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders.
+ The job stability that comes with a global employer who puts people first.
+ A supportive working culture and an inclusive team environment.
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It is an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
The Customer Service Representative will perform tasks to assist in the processing of Grower Payments for the Cash book as per scheduled timetable. They will also be responsible for responding to and resolve payment queries & general grower queries in addition to reporting on the agreed performance measures for the Customer Services Administration area.
**Key Accountabilities**
+ Process Cleargrain transactions & Cleargrain Grower creations
+ Investigate and action any issues with payments
+ Liason & monitoring of CDS to ensure payment paperwork is processed as per agreed timeline
+ Support the Harvest Reporting process, incl monitoring / tracking late payments
+ Monitor Grower Creation (and on-hold) in the Cargill Finance system and resolve / escalate potential issues
+ Continual questioning of current processes and system performance
+ Support and respond to any queries from the Farm Marketers, Grain Origination Specialists and any other internal customer in relation to grower transactions
+ Respond to resolve any grower queries as requested in the Grower Services Centre email.
**Qualifications**
+ 3 - 5 experience in an administration / office based role (preferred but not essential)
+ Understanding of business practice and general administrative duties.
+ Reconciliation & High Volume processing experience would be beneficial.
+ Relationship management and conflict resolution skills.
+ Self motivated and with a continous improvement focus
+ Strong customer focus and communication skils (both internal & external)
+ Attention to detail with problem solving skills
+ Computer skills in Microsoft Office Products, particularly excel
**We Offer**
In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan.
+ Autonomy and scope for career development.
+ Flexibility working arrangements.
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders.
+ The job stability that comes with a global employer who puts people first.
+ A supportive working culture and an inclusive team environment.
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.**
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Supervisor
Melbourne, Victoria
UPS
Posted 5 days ago
Job Viewed
Job Description
**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
This advertiser has chosen not to accept applicants from your region.
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