33 Service Writer jobs in Australia
Customer Service Advisor
Posted 11 days ago
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Customer Service Advisor
Job Description
Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!
**We are GROWING and have a number of exciting opportunities available to join our team.**
Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. We are growing and looking for amazing Customer Service Officers to join our Brisbane team and this is your chance to make a meaningful impact through amazing customer experiences.
**About Concentrix**
Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.
With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.
**About the Role**
As a **Customer Service Officer** , you will be the frontline representative for a government department. Your key responsibilities include:
+ Handling both general and complex inquiries with professionalism and efficiency.
+ Leveraging your exceptional communication and problem-solving skills to meet customer needs.
+ Demonstrating a high level of customer service while troubleshooting or resolving inquiries.
**Key Role Details:**
+ **Hourly Rate:** $28.74 + Super
+ **Monthly Incentives:** Up to $80 (Up to 5,760 per year on a pro-rata basis!)
+ **Full-Time:** Monday to Friday, with a minimum of 38 hour
+ **Also Available Part-Time:** 4-day work week with a minimum of 30 hours
+ **Start Dates:** October & November 2025
+ **Limited roles available,** apply today
+ **Paid Training:** Comprehensive full-time training provided
+ **Schedule:** Monday to Friday rotating roster of 7 AM - 6 PM. **No weekends or late nights!**
+ **Location:** Centrally located in the heart of Brisbane, 100 metres from Central Station
**Who Are You?**
You have a passion for delivering great customer service and are looking to apply your skills in a new setting. Key qualifications include:
+ Must be an **Australian Citizen** and at least 18 years of age.
+ Strong customer service skills
+ Eager to work towards goals and targets.
+ Confident in using computers and various systems.
+ Excellent verbal and written communication skills.
**What's In It for You?**
+ Career growth: Join a globally recognised company that promotes from within.
+ Flexible part-time hours: Enjoy no weekend or late-night work, bringing balance to your life.
+ Engaging and comprehensive paid training to set you up for success.
+ Inclusive work environment with a range of amenities, including a Chill Out Zone, PlayStation, and complimentary barista-style coffee.
If you're ready for a rewarding change and excited to join a team that values exceptional customer service while making a difference in the community, **apply now!**
**Concentrix is an equal opportunity employer.** We are committed to equal employment opportunities for all candidates in a workplace free from discrimination and harassment.
_Eligibility to work: Only applicants who are legally authorised to work in the relevant country will be considered for this position._
Location:
AUS Brisbane - 288 Edward St, Lvl 27
Language Requirements:
Time Type:
Full time
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Service Advisor
Posted 6 days ago
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We are looking for a talented **Service Advisor** to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
This role currently operates to cover the workshop opening hours of 6am -6pm , there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.
**In this role, you will make an impact in the following ways:**
+ Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
+ Document customer inquiry information within appropriate Cummins systems
+ Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
+ Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
+ Escalate complex issues providing documentation through process
+ Understands new and existing Cummins processes, systems, practices, and delivers training to new hires
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Industry experience
+ Experience with warranty processing
+ Mechanically minded with strong problem solving skills
+ Excellent verbal and written communication skills
+ The ability to work individually or as part of a team
+ Computer literacy (Word, Excel, Outlook ), technical aptitude and a willingness to adopt new systems.
+ Ability to build strong customer relationships and delivering customer centric solutions
+ Personal commitment to HSE and leading interdependent safety culture
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters
**QUALIFICATIONS**
Strong Process and procedural compliance
Strong communication skills to various audiences
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID**
**Relocation Package** No
Service Advisor
Posted 11 days ago
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Job Description
We are seeking for a talented **Service Advisor** to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways:
+ Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
+ Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
+ Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
+ Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
+ Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
+ Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
**RESPONSIBILITIES**
To be successful in this role you will need the following:
+ A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
+ Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
+ Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
+ Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
+ Strong attention to detail and experience managing complex workflows and documentation requirements.
+ Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
+ Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.
**QUALIFICATIONS**
Service Advisor - Servicing the Mining, on Hwy, Marine and Power Gen sectors, Residential role, gererous remuneration, plus 20% location allowance.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID**
**Relocation Package** No
Customer Service
Posted 11 days ago
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Job Description
**What are we offering you?**
+ Permanent full-time position with competitive remuneration
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
+ Access to our Employee Assistance Program
**Who will you be working with?** You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager.
**Where is the position located?** This is a Permanent Full-time position at Welshpool, WA
**What will your typical day look like?**
+ The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance.
+ You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services.
+ Process all purchase orders and conduct in house sales.
+ A large part of the role is to manage customer queries and complaints.
+ Customer Service is required to price and quote all parts utilizing software and stock control sheets.
+ Attends Lean and other meetings as required. Is required to collaborate with team members during meetings.
+ To observe safe work practices and follow safety procedures.
+ To implement process improvement projects and system audits within agreed time frames.
**What do we want to know about you?**
+ Sales experience, the in Industrial sector
+ Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload.
+ Sound mechanical knowledge/aptitude
+ Knowledge of the imperial measurement system
+ Intermediate computer skills
+ High attention to detail with the ability to cope well under pressure.
+ The ability to work unsupervised.
+ Good verbal and written communication skills.
+ Able to work in a multicultural team environment.
+ Commitment to safety in the workplace.
+ Able to pass a random drug & alcohol, fitness for work assessment.
"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
customer service associate
Posted 9 days ago
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Job Description
Job Description – Customer Service Associate
We are looking for a friendly, reliable, and customer-focused individual to join our team as a Customer Service Associate . In this role, you will be the first point of contact for customers, helping to answer their questions, resolve issues, and ensure a positive experience.
This is a great opportunity for someone who enjoys helping others, is a strong communicator, and wants to grow their career in a supportive team environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Provide accurate information about products or services
- Handle customer complaints with patience and professionalism
- Process orders, forms, and requests efficiently
- Follow up to ensure customer satisfaction
- Work closely with other departments to resolve customer concerns
What We Are Looking For:
- Strong communication and listening skills
- A positive attitude and willingness to help others
- Basic computer skills and ability to learn new systems quickly
- Ability to multitask and stay calm under pressure
- Previous experience in customer service is a bonus but not required
Why Join Us:
- Supportive and friendly team
- Training provided for the right candidate
- Opportunity for career growth
- Flexible working options (remote or office-based depending on location)
If you enjoy solving problems, talking to people, and want to be part of a growing company, we encourage you to apply today.
Company Details
Customer Service Representative
Posted 9 days ago
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Job Description
Customer Service Assistant – Role Description
A Customer Service Assistant plays a vital role in supporting the daily operations of a business by providing excellent service to customers and ensuring their needs are met efficiently and professionally. This role involves interacting with customers through various channels, including in-person, phone, and email, while handling inquiries, complaints, and requests with a positive and solution-focused attitude.
As a Customer Service Assistant, you will help plan and organize customer interactions, take the lead in resolving common issues, and manage tasks effectively to ensure a smooth customer experience. The role requires strong communication skills, a proactive mindset, and the ability to stay calm under pressure. You will be responsible for maintaining accurate records, following up on customer concerns, and working closely with team members and supervisors to improve service quality.
Although no prior experience is necessary, full training will be provided to help you develop the skills and confidence needed for success. This position is ideal for individuals who are eager to learn and grow within a team environment and who enjoy helping others.
Requirements
- No previous experience necessary; full training will be provided
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-oriented mindset
- Ability to multitask and perform well under pressure
- Flexible availability, including evenings and weekends
- Willingness to learn and grow in a team environment
This is a great opportunity for someone looking to build a career in customer service and gain valuable experience in a supportive and fast-paced setting. Your contributions will make a real impact on customer satisfaction and the overall success of the team.
Company Details
Customer Service Representative
Posted 11 days ago
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Job Description
Customer Service / Charity & Voluntary
Main Job Description:Join Our Team as a Customer Service Assistant!
Are you passionate about helping people and delivering exceptional service? We’re looking for a dedicated Customer Service Assistant to join our friendly and supportive team in Australia.
In this role, you’ll be the first point of contact for clients and donors, ensuring every interaction is positive, professional, and meaningful. You’ll assist with inquiries, provide accurate information, and help maintain smooth daily operations within our organization.
Key Responsibilities:
- Respond promptly to customer and donor inquiries via phone, email, or chat.
- Provide accurate information about our services and initiatives.
- Handle client feedback with professionalism and empathy.
- Support administrative and coordination tasks as required.
- Work collaboratively with team members to ensure excellent service delivery.
Requirements:
- Strong communication and interpersonal skills.
- Excellent attention to detail and problem-solving abilities.
- Ability to multitask and priorities effectively in a fast-paced environment.
- Basic computer literacy (Microsoft Office, CRM systems).
- Previous experience in customer service, sales, or administration is an advantage.
What We Offer:
Supportive and inclusive team environment.
Flexible work options (remote or hybrid available).
Opportunities for growth and professional development.
Meaningful work that contributes to a positive social impact.
If you’re enthusiastic, motivated, and eager to make a difference — we’d love to hear from you!
Company Details
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Customer Service Representative
Posted 13 days ago
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Job Title: Customer Service & Helpdesk Representative
Job Overview:
We are looking for a motivated and enthusiastic individual to join our dynamic team as a Customer Service & Helpdesk Representative. In this role, you will be the first point of contact for our customers, helping to provide top-notch service, resolve inquiries efficiently, and ensure a seamless customer experience. If you are a problem-solver who enjoys helping people, we would love to hear from you.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner
- Provide accurate information regarding products, services, orders, and policies
- Troubleshoot customer issues and provide practical solutions
- Escalate complex issues to the relevant department when necessary
- Maintain detailed and accurate records of customer interactions
- Follow up on customer interactions to ensure satisfaction
- Meet or exceed individual and team performance targets
- Continuously improve service quality by identifying customer needs and suggesting improvements
- Stay updated on product knowledge and system changes through regular training
Key Skills and Qualities:
- Strong communication skills, both verbal and written
- Excellent problem-solving and critical thinking abilities
- Patience and empathy when dealing with customer concerns
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy
- Positive attitude and a team-player mindset
- Willingness to learn and adapt to new technologies
Preferred Experience and Education:
- Previous experience in customer service, helpdesk support, or a related field is preferred
- Basic computer literacy and familiarity with CRM or helpdesk software
- High school diploma or equivalent (a degree is a plus)
- Multilingual skills are an advantage but not required
Why Join Us?
- Be part of a supportive, friendly, and inclusive work environment
- Ongoing training and development opportunities
- Clear path for growth and career advancement
- Competitive salary and performance-based incentives
- Make a real difference in the customer journey
If you are passionate about delivering exceptional service and want to grow within a company that values your contributions, apply now and take the first step towards an exciting new career!
Company Details
Customer Service Representative
Posted 13 days ago
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Job Description
We are seeking a dedicated and customer-focused Customer Service Representative to join our team in a hybrid role. This position is ideal for individuals with strong communication skills and a passion for helping others. You will be the first point of contact for our customers, providing support and ensuring a high-quality customer experience.
Key Responsibilities:
- Handle inbound and outbound customer enquiries via phone, email, and live chat
- Provide accurate information about products, services, and company policies
- Resolve customer issues in a timely and professional manner
- Process orders, returns, and data updates
- Maintain detailed records of customer interactions using internal systems
- Collaborate with other departments to ensure smooth resolution of queries
- Meet performance targets and contribute to a positive team environment
Skills and Experience:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and ability to navigate CRM software
- Ability to multitask and manage time effectively in a fast-paced environment
- Previous customer service or administrative experience is an advantage
- Ability to remain calm under pressure and handle difficult conversations professionally
Education Requirements:
- Year 12 Certificate or equivalent required
- Additional training or certifications in customer service or administration are a plus
Work Environment:
- Hybrid work model with a mix of in-office and remote work
- Supportive team culture with ongoing training and development opportunities
- Flexible work arrangements may be available