3 Servicenow Implementation jobs in Australia

**Description**
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
The ServiceNow Consultant, reporting to the ServiceNow Product Owner, is a senior member of the ServiceNow Platform team, supporting platform capabilities to meet organisational and customer objectives under sustainment contracts.
This role leads improvement and remediation initiatives to maximise value from the ServiceNow investment, translating business and technical requirements into practical solutions for complex needs.
It provides technical governance, contributes to IT Service Management and Operations best practices, and supports the design of a platform operating model to improve go-live success and end-user adoption. The Consultant evaluates strategic and operational demands against the ServiceNow platform's architecture, capabilities, and best practices.
Additionally, the role develops and maintains governance, standards, templates, and design patterns for teams delivering outcomes on the ServiceNow platform.
**Responsibilities**
+ Develop and maintain ServiceNow solutions including components, integrations, workflows, and persona-based designs; contribute to organisational change management, training, and user enablement.
+ Design and configure ServiceNow modules and integrations, aligning out-of-the-box capabilities with business outcomes, ensuring security compliance, cost optimisation, and high platform performance and reliability.
+ Champion platform best practices for development, deployment, release, and Evergreen maintenance; remediate customisations, support continuous updates, and enable low/no-code maturity across teams.
+ Lead and collaborate across teams, working with architects, developers, analysts, and stakeholders to consolidate requirements, support automation, improve integration, and ensure delivery of valuable, documented solutions.
+ Coordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring team members, and engaging with vendors to maintain a best-practice implementation.
**About You**
+ Ideal for an experienced ITSM Specialist with a background as a ServiceNow Solution Architect, Developer, Technical Business Analyst or System Administrator. The role combines business process analysis with deep technical capability, requiring strong communication, stakeholder engagement, and a customer-focused mindset.
+ Demonstrates creative problem-solving in complex, customised ServiceNow environments, with a preference for low-code, out-of-the-box solutions. Shows accountability for end-to-end design, ensuring stability, scalability, and sustainable outcomes.
+ Works effectively in agile, collaborative environments, embracing rapid prototyping, partnering with process owners, and proactively identifying priorities without waiting for direction. Strong judgement, ownership, and willingness to step in on critical issues are essential.
+ Holds or is willing to maintain ServiceNow certifications, such as Certified Technical Architect or System Administrator; bachelor's degree in Computer Information Systems or equivalent, with ITIL certification highly regarded.
+ Brings hands-on ServiceNow expertise in administration, development, and architecture; skilled in ITSM operations, stakeholder workshops, cybersecurity, documentation, automation, and orchestration. Strong planning, mentoring, and communication skills round out this high-performance profile.
_This role does require the successful applicant to be an Australian Citizen, hold a NV-1 level security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual / face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00161728-OTHLOC-PL-2D2460
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Urgent requirement of  Service Integration and Management SME - Contract - Canberra Requirements The SIAM Bundle Lead is responsible for contribution to the Department’s future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:Applying their knowledge of the following to various aspects of the program, including but not limited to the development of approach to market requirements for enterprise computing services, evaluating responses, agreeing solutions, and implementing contracted outcomes:How the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners, developers, and end users.Contemporary SIAM and ITIL Service Management services and operating models.Other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.Contemporary service management toolsets and solutions, including public cloud toolsets and solutions.Contemporary enterprise operations toolsets and solutions, including application performance monitoring. Deliverables Working with a diverse array of stakeholders to identify and develop SIAM requirements for inclusion in approaches to market.Developing documentation on both current state and future state requirements and other relevant documentation as required.Supporting the SIAM Bundle Lead, Sourcing Lead, Program Manager and Program Office in their deliverables. Essential skills and experience Demonstrated experience in implementing Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.Demonstrated experience in implementing SIAM services across large scale ICT delivery environment, including within Government.Demonstrated experience with service management and enterprise operational toolsets and solutions.Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.Strong verbal and written communication and documentation skills. The ability to clearly articulate requirements, expectations and outcomes is essential.The ability to present information and communicate expectations across conflicting priorities/workloads.Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines. Duration: 12 months  and possible extension of another  2* 12 months Eligibility:  Australian/NZ Citizens/PR Holders with  Baseline Clearance  holder only Email: