4 Software Consultant jobs in Australia

Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Are you interested in helping build the next generation of digital products with the largest and most innovative companies in Australia and New Zealand? Come join Amazon Web Services (AWS) Professional Services as a Software Engineer specializing in software engineering and application development. AWS Professional Services helps millions of businesses in 150+ countries transform their operations and applications using the power of AWS. This is an exciting opportunity to work across diverse technologies with the autonomy to design innovative solutions that directly impact customers. At AWS, you're not just an engineer, you're a curious generalist empowered to learn, grow, and make a meaningful difference in how technology can solve complex business problems.
We are seeking a hands-on Delivery Consultant with deep software engineering or cloud architecture expertise to deliver complex technical consulting engagements within AWS Professional Services. The ideal candidate will combine strong technical depth with proven product engineering capabilities, possessing both the software development background to work with complex architectures and code, and the curiosity to invent on behalf of our customers and leverage AWS services particularly in AI and ML. Artificial Intelligence is reducing the historical "IT constraint" on businesses. Imagine bold possibilities and work with our clients and partners to find innovative new ways to satisfy business needs through Data & AI services . You'll work directly with customers to deliver innovative AWS solutions, leveraging your technical expertise to ensure successful outcomes while maintaining the highest standards of quality and security.
Key job responsibilities
- Expertise - Design and develop cloud-native solutions using AWS services, including hands-on software development, architecture design, and implementation of best practices in modern development methodologies
- Solutions - Provide solution implementations including software development, CI/CD pipelines, infrastructure as code, and DevOps practices while collaborating with customers to understand requirements and create technical solutions
- Delivery - Build and implement distributed computing solutions using AWS services, involving hands-on coding, testing, and deployment across cloud environments. This includes developing new applications, modernizing existing ones, and innovating on behalf of customers.
- Technical Leadership - Guide customer and partner teams in software engineering practices, code reviews, architectural decisions, and implementation of AWS services while ensuring solution quality and security best practices
- Innovation - Develop innovative solutions using AWS AI/ML services, including building AI-enabled applications, implementing Agent architectures, and creating reusable components that demonstrate innovative use of AWS services
A day in the life
AWS Professional Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
About the team
About the team
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Harmony
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 5+ years experience of software development life cycle (SDLC) and agile/iterative methodologies building full stack applications.
- 5+ years of hands-on development experience with .NET and other modern programming languages (e.g. TypeScript, JavaScript, Java, Kotlin, Python)
- 5+ years designing/implementing cloud-native solutions on AWS
- Experience with Infrastructure as Code (e.g. AWS CDK, CloudFormation, Terraform), CI/CD pipelines (AWS CodeBuild, GitHub Actions), and Dev-ops practices
- Experience with distributed systems, micro-services architecture, and event-driven patterns with proven experience implementing large-scale solutions
Preferred Qualifications
- Strong background in designing and implementing .NET applications
- Strong background in API design and implementation (e.g. REST, GraphQL, gRPC). Experience working with Identity protocols such as (e.g. OpenID Connect, OAuth 2.0 )
- Knowledge of vector databases, retrieval-augmented generation, embedding pipelines
- Understanding of AI agent architectures, development patterns, protocols (e.g. MCP, A2A) and multi-agent systems. Expertise in RAG patterns, vector databases, and prompt engineering
- Hands-on experience with containerization and orchestration technologies (e.g. Docker, Amazon ECS, Kubernetes) and modern development practices
- Strong proficiency in observability and monitoring tools (e.g. OpenTelemetry, Datadog, Splunk, New Relic, Prometheus, Grafana) with focus on operational excellence
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Your role at Dynatrace**
In this role, you will be working with customers to lead implementation activities, deliver weekly enablement sessions, performance reporting, and quarterly business reviews with a goal of ensuring that customers are self-sufficient with Dynatrace technologies. Consultants are expected to represent Dynatrace professionally, as an observability expert and a trusted advisor, to maximise customer satisfaction, adoption, and value realizationfor all engagements. You will be an Australian citizen, holding (or being eligible to obtain)federal security clearance.
**Responsibilities:**
+ Monitor customer's critical application performance and availability
+ Summarize and review performance trends in operations status meetings
+ Assist customer staff in the troubleshooting and root-cause diagnosis of performance issues
+ Maintain and enhance dashboards and reports to meet requirements of IT and business users
+ On-board additional applications for monitoring
+ Mentor and train customers on the Dynatrace solution and its best practices
+ Provide services that maintain and grow the adoption of the Dynatrace solution in customer environments
+ Provide, enhance and document the value realised by customers leveraging Dynatrace
+ Provide regular status updates and project documentation to support efforts at customer engagements
+ Tailor activities and priorities to achieve customer goals
+ Assist sales team in identifying new opportunities for product and services revenue at customer sites
+ Ensure health of the client's Dynatrace deployment
+ Maintain accurate deployment documentation
**Travel and Training Requirements**
+ Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, on occasion, relocation or site visits may be required
+ Must be willing to attend training at a Dynatrace or other location as well as potential travel for in-the-field observation activities
**What will help you succeed**
**Required Skills:**
+ Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline
+ 2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java / .NET / Python development
+ Good understanding of cloud and infrastructure technologies such as AWS, Azure, OpenStack, Cloud Foundry, Kubernetes etc.
+ Good understanding of web and enterprise applications
+ Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements
+ Excellent organizational/time management skills
+ Must have strong interpersonal communication skills and a passion to learn new technology
+ Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables
+ Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results
+ Must have excellent written, oral, and presentation communications skills
+ Must possess excellent problem-solving and analytical skills
+ Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
**Desired Experience:**
+ Previous consulting experience and / or Project Management experience is a plus
+ 1+ years of experience in software engineering and Object-Oriented Programming (OOP)
+ 1+ years of enterprise web or application development/support/operations (.Net, Java, JavaScript, AJAX)
+ Ideal candidates will have 2+ years of Dynatrace (or other Observability tooling) Technology experience
+ Dynatrace (or other Observability tooling) Product Certification
**Why you will love being a Dynatracer**
+ Dynatrace is a leader in unified observability and security.
+ We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
+ Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
+ The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
+ Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team:**
The Customer Excellence Group (CEG) is ServiceNow's internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment, while making ServiceNow the best buying decision they've ever made.
**The Role:**
This Senior Technical Consultant is part of the Platform, Data and AI team in APAC (Asia Pacific) and will have the opportunity to work with our biggest customers throughout the region.
This Senior Technical Consultant - Platform, Data and AI role is functional and technical expert consulting with customers on implementing a ServiceNow Platform, Data and AI solutions - all with the goal of accelerating adoption and driving customer business outcomes.
The role requires the person to be laser-focused on solving for the most relevant customer challenges, consulting with customers on implementation solution designs and configuring the ServiceNow Platform, Data and AI products aligned to best practices
The ideal candidate for this role will be passionate about AI and application design and development with deep product expertise, thrives in complex technical challenges, and be capable at leading both design and build activities across a cross-functional set of stakeholders (Customers, Partners, and less experienced team members).
**What you get to do in this role:**
+ Drive innovative business and digital transformation solutions with our customers
+ Be a Lead member for one or more streams in large customer projects and focused of deliveringsubstantive customer outcomes.
+ Collaborate with cross-functional teams, including sales and product development, to ensure the successful deployment of ServiceNow's Generative AI and Platform, solutions.
+ Design
+ You will bring gravitas to customer meetings and workshops and be able to identify customer use cases, requirements and other relevant inputs for the overall success of the deployment.
+ Run customer design workshops across Generative AI, Platform, App Engine, and Workflow Data Fabric solutions.
+ Use your excellent communication skills to lead all the technical aspects of project delivery and solution delivery including presenting technical and business concepts to a variety of stakeholders.
+ Architect and develop of solutions that consider long term technical architecture, process design and ServiceNow technical standards.
+ Lead Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
+ Providing technical advice and thought-leadership to customers on how to best utilize ServiceNow's GenAI and Platform technologies to achieve their business objectives
+ Translate business and user requirements and technology constraints into solution concepts that are meaningful, easy to use, and engaging
+ Writing detailed user stories, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Creating solution design documents for complex solutions (e.g. custom Applications, Agentic Workflows, Integration patterns)
+ Build
+ You will be a key member of our expert team and will configure custom AI, Applications, Workflows and UI and use your customer centric interpersonal skills to work in culturally diverse, matrixed project teams.
+ Prepare customer-facing technical deliverables and responsible for quality of configured/developed solution
+ Configure/develop custom solutions across Now Assist skills, AI Agents, UI Builder/Workspaces, portal, automation and complex integrations components on the platform
+ Provide oversight and unit testing of partner resources' development
+ Presales
+ Provide services pre-sales support by conducting implementation solution presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives and Solution Consultants.
+ Innovation
+ You will have the opportunity to contribute your innovation ideas for best practices, service offerings, and implementation methodology to the wider global team in CEG as well as our GenAI and Platform product teams.
+ Contribute thought leadership and point-of-view documents, white papers, community postsand other documentation to make information about ServiceNow's GenAI and Platform capabilities more accessible to the broader ServiceNow organization, customers, and partners
+ Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow's Service offerings and collateral
+ You will use your passion for leadership and knowledge sharing to guide and mentor both colleagues, customers and our delivery partners in configuration best practices for ServiceNow AI and Platform products
+ Up to 25% travel annually, driven by customer needs and internal meetings
**To be successful in this role you have:**
+ At least 7 years of configuration/development experience in ServiceNow platform across highly-capabletechnologies - inclusive of Now Assist, Virtual Agent, AI Search, custom applications, integrations, portals and UI Builder workspaces
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
+ Interacts well with both technical and non-technical customers, attains relevant technical and business requirements and designs comprehensive solutions
+ Strong aptitude toward communicating complex business and technical concepts using visualisation and modelling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
+ Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
+ Customer-focused mindset and commitment to delivering high-quality results
+ Creative and analytical mindset with strong problem-solving skills
+ Curious about new technology, proactive and a self-starter
+ Ability to work effectively in a fast-paced, dynamic environment
+ Excellent communication and collaboration skills
+ Proven team player and team builder
+ Familiarity with Agile methodologies and experience working in an Agile environment
+ Strong Technical skills:
+ Artificial Intelligence, Machine Learning, or Data Science
+ Strong in JavaScript, HTML, and libraries/frameworks such as AngularJS, and components-based solutions like Angular 2+ or React
+ LDAP, VPN, SSL, SAML/SSO, REST/SOAP and other widespread enterprise technologies
+ Experience and understanding of Object-Oriented Design, responsive design
+ Data management, database design, and database concepts
+ Working knowledge of the components in a web applications stack and working with SaaS technologies
+ ServiceNow Certifications (required):
+ Certified System Administrator (CSA)
+ Certified Application Developer (CAD)
+ Certified Implementation Specialist (CIS) in one other ServiceNow product (e.g. CSM, ITOM, SecOps, ITSM)
+ Core Platform micro-certifications - Integration Hub, Virtual Agent, AI Search Flow Designer, UI Builder, Service Portal, Mobile)
+ Desired ServiceNow Certifications (required or must achieve within the first 180 days):
+ Certified Technical Architect
+ Delivery Accreditation - AI Agents
+ Delivery Accreditation - Now Assist for Creator, Now Assist for Creator
+ Must be able to travel up to 25% annually, where required
+ Must be able to accommodate adjusted working hours to support customers across APAC region.
_If you do not meet all the above qualifications, but still think you have something to offer this team, please apply! Candidates with lesser experience will be considered for appropriate roles._
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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