7 Solution Consultant jobs in Australia
Solution Consultant
Sydney, New South Wales
NTT America, Inc.
Posted 5 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**We are seeking a seasoned Dynamics 365 Solution Architect to lead the Sales and Delivery of Microsoft Dynamics 365 Customer Engagement (CE). The ideal candidate will possess deep functional and technical expertise across D365 modules including Sales, Customer Service, Customer Insights, Field Services, CoPilot. You will play a pivotal role in shaping solution design, mentoring consultants, engaging with clients, and ensuring successful project delivery.**
**Key Responsibilities:**
**Sales Support**
+ Collaborate with sales teams to understand client requirements and craft tailored D365 solutions.
+ Contribute to discovery workshops and solution envisioning sessions.
+ Develop and present solution architecture, demos, and proof-of-concepts.
+ Contribute to high-quality proposals, estimates, and SOWs.
+ Act as a trusted solution advisor to clients during the sales cycle.
**Solution Architecture & Delivery:**
+ Design end-to-end D365 CE (with Power Platform) solutions aligned with business goals.
+ Mentor functional and technical teams through implementation phases.
+ Ensure architectural integrity, scalability, and performance of solutions.
+ Oversee data migration, integration, and customization efforts.
+ Provide governance and best practices across delivery engagements.
+ Conduct solution reviews and ensure alignment with Microsoft standards.
**Stakeholder Engagement:**
+ Build strong relationships with client stakeholders and internal teams.
+ Translate business requirements into technical specifications.
+ Provide strategic guidance on digital transformation initiatives.
**Required Skills & Experience:**
+ **5+ years** of experience in architecting and delivering D365 CE and, ideally, adjacent Power Platform solutions.
+ Proven track record in **Pre-Sales** engagements and client presentations.
+ Deep knowledge of D365 CE modules: **Sales, Customer Service, Customer Insights, Field Services** .
+ Experience with Power Platform (Power Pages, Power BI, Power Apps, Power Automate).
+ Familiarity with Azure services and integration frameworks.
+ Microsoft certifications in D365 CE are highly desirable.
+ Trusted advisor to both frontline teams and executive leadership, ensuring alignment between operational realities and strategic goals.
+ Strong interpersonal stakeholder skills to navigate direct, and high-pressure communication styles.
+ Proven ability to manage challenging personalities with professionalism, empathy, and strategic influence.
+ Adept at conflict resolution and navigating resistance to change during digital transformation initiatives.
+ Experience architecting and delivering D365 solutions in industrial, manufacturing, logistics, and field service settings.
+ Demonstrated success in driving user adoption of D365 in environments with low digital maturity
**#LI-APAC**
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**We are seeking a seasoned Dynamics 365 Solution Architect to lead the Sales and Delivery of Microsoft Dynamics 365 Customer Engagement (CE). The ideal candidate will possess deep functional and technical expertise across D365 modules including Sales, Customer Service, Customer Insights, Field Services, CoPilot. You will play a pivotal role in shaping solution design, mentoring consultants, engaging with clients, and ensuring successful project delivery.**
**Key Responsibilities:**
**Sales Support**
+ Collaborate with sales teams to understand client requirements and craft tailored D365 solutions.
+ Contribute to discovery workshops and solution envisioning sessions.
+ Develop and present solution architecture, demos, and proof-of-concepts.
+ Contribute to high-quality proposals, estimates, and SOWs.
+ Act as a trusted solution advisor to clients during the sales cycle.
**Solution Architecture & Delivery:**
+ Design end-to-end D365 CE (with Power Platform) solutions aligned with business goals.
+ Mentor functional and technical teams through implementation phases.
+ Ensure architectural integrity, scalability, and performance of solutions.
+ Oversee data migration, integration, and customization efforts.
+ Provide governance and best practices across delivery engagements.
+ Conduct solution reviews and ensure alignment with Microsoft standards.
**Stakeholder Engagement:**
+ Build strong relationships with client stakeholders and internal teams.
+ Translate business requirements into technical specifications.
+ Provide strategic guidance on digital transformation initiatives.
**Required Skills & Experience:**
+ **5+ years** of experience in architecting and delivering D365 CE and, ideally, adjacent Power Platform solutions.
+ Proven track record in **Pre-Sales** engagements and client presentations.
+ Deep knowledge of D365 CE modules: **Sales, Customer Service, Customer Insights, Field Services** .
+ Experience with Power Platform (Power Pages, Power BI, Power Apps, Power Automate).
+ Familiarity with Azure services and integration frameworks.
+ Microsoft certifications in D365 CE are highly desirable.
+ Trusted advisor to both frontline teams and executive leadership, ensuring alignment between operational realities and strategic goals.
+ Strong interpersonal stakeholder skills to navigate direct, and high-pressure communication styles.
+ Proven ability to manage challenging personalities with professionalism, empathy, and strategic influence.
+ Adept at conflict resolution and navigating resistance to change during digital transformation initiatives.
+ Experience architecting and delivering D365 solutions in industrial, manufacturing, logistics, and field service settings.
+ Demonstrated success in driving user adoption of D365 in environments with low digital maturity
**#LI-APAC**
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Solution Consultant
Melbourne, Victoria
NTT America, Inc.
Posted 5 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**We are seeking a seasoned Dynamics 365 Solution Architect to lead the Sales and Delivery of Microsoft Dynamics 365 Customer Engagement (CE). The ideal candidate will possess deep functional and technical expertise across D365 modules including Sales, Customer Service, Customer Insights, Field Services, CoPilot. You will play a pivotal role in shaping solution design, mentoring consultants, engaging with clients, and ensuring successful project delivery.**
**Key Responsibilities:**
**Sales Support**
+ Collaborate with sales teams to understand client requirements and craft tailored D365 solutions.
+ Contribute to discovery workshops and solution envisioning sessions.
+ Develop and present solution architecture, demos, and proof-of-concepts.
+ Contribute to high-quality proposals, estimates, and SOWs.
+ Act as a trusted solution advisor to clients during the sales cycle.
**Solution Architecture & Delivery:**
+ Design end-to-end D365 CE (with Power Platform) solutions aligned with business goals.
+ Mentor functional and technical teams through implementation phases.
+ Ensure architectural integrity, scalability, and performance of solutions.
+ Oversee data migration, integration, and customization efforts.
+ Provide governance and best practices across delivery engagements.
+ Conduct solution reviews and ensure alignment with Microsoft standards.
**Stakeholder Engagement:**
+ Build strong relationships with client stakeholders and internal teams.
+ Translate business requirements into technical specifications.
+ Provide strategic guidance on digital transformation initiatives.
**Required Skills & Experience:**
+ **5+ years** of experience in architecting and delivering D365 CE and, ideally, adjacent Power Platform solutions.
+ Proven track record in **Pre-Sales** engagements and client presentations.
+ Deep knowledge of D365 CE modules: **Sales, Customer Service, Customer Insights, Field Services** .
+ Experience with Power Platform (Power Pages, Power BI, Power Apps, Power Automate).
+ Familiarity with Azure services and integration frameworks.
+ Microsoft certifications in D365 CE are highly desirable.
+ Trusted advisor to both frontline teams and executive leadership, ensuring alignment between operational realities and strategic goals.
+ Strong interpersonal stakeholder skills to navigate direct, and high-pressure communication styles.
+ Proven ability to manage challenging personalities with professionalism, empathy, and strategic influence.
+ Adept at conflict resolution and navigating resistance to change during digital transformation initiatives.
+ Experience architecting and delivering D365 solutions in industrial, manufacturing, logistics, and field service settings.
+ Demonstrated success in driving user adoption of D365 in environments with low digital maturity
**#LI-APAC**
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**We are seeking a seasoned Dynamics 365 Solution Architect to lead the Sales and Delivery of Microsoft Dynamics 365 Customer Engagement (CE). The ideal candidate will possess deep functional and technical expertise across D365 modules including Sales, Customer Service, Customer Insights, Field Services, CoPilot. You will play a pivotal role in shaping solution design, mentoring consultants, engaging with clients, and ensuring successful project delivery.**
**Key Responsibilities:**
**Sales Support**
+ Collaborate with sales teams to understand client requirements and craft tailored D365 solutions.
+ Contribute to discovery workshops and solution envisioning sessions.
+ Develop and present solution architecture, demos, and proof-of-concepts.
+ Contribute to high-quality proposals, estimates, and SOWs.
+ Act as a trusted solution advisor to clients during the sales cycle.
**Solution Architecture & Delivery:**
+ Design end-to-end D365 CE (with Power Platform) solutions aligned with business goals.
+ Mentor functional and technical teams through implementation phases.
+ Ensure architectural integrity, scalability, and performance of solutions.
+ Oversee data migration, integration, and customization efforts.
+ Provide governance and best practices across delivery engagements.
+ Conduct solution reviews and ensure alignment with Microsoft standards.
**Stakeholder Engagement:**
+ Build strong relationships with client stakeholders and internal teams.
+ Translate business requirements into technical specifications.
+ Provide strategic guidance on digital transformation initiatives.
**Required Skills & Experience:**
+ **5+ years** of experience in architecting and delivering D365 CE and, ideally, adjacent Power Platform solutions.
+ Proven track record in **Pre-Sales** engagements and client presentations.
+ Deep knowledge of D365 CE modules: **Sales, Customer Service, Customer Insights, Field Services** .
+ Experience with Power Platform (Power Pages, Power BI, Power Apps, Power Automate).
+ Familiarity with Azure services and integration frameworks.
+ Microsoft certifications in D365 CE are highly desirable.
+ Trusted advisor to both frontline teams and executive leadership, ensuring alignment between operational realities and strategic goals.
+ Strong interpersonal stakeholder skills to navigate direct, and high-pressure communication styles.
+ Proven ability to manage challenging personalities with professionalism, empathy, and strategic influence.
+ Adept at conflict resolution and navigating resistance to change during digital transformation initiatives.
+ Experience architecting and delivering D365 solutions in industrial, manufacturing, logistics, and field service settings.
+ Demonstrated success in driving user adoption of D365 in environments with low digital maturity
**#LI-APAC**
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Risk Advisory Solution Consultant
Melbourne, Victoria
ServiceNow, Inc.
Posted 24 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a member of our Risk Solution Consulting team, you will have a major impact on our future success by supporting our Solution Sales team. You will guide revenue for our Integrated Risk Management products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
**What you get to do in this role:**
The Risk Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific Integrated Risk Management solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
+ Support product sales as a technical and domain expert of a client-facing sales team
+ Lead discovery workshops to determine customers' challenges and give product demonstrations to align our IRM solutions with customer needs
+ Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
+ Provide feedback to product management about product enhancements that can address customer needs and provide additional value
+ Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
+ Stay current on competitive analysis and market differentiation
+ Support marketing events including executive briefings, conferences, user groups, and trade shows
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years proven industry or consulting experience in the Integrated Risk Management or GRC domain
+ 7+ years of pre-sales solution consulting or sales engineering experience
+ Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
+ Experience working collaboratively with product management, product marketing, partners, and professional services
+ Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
+ Travel, as necessary
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
As a member of our Risk Solution Consulting team, you will have a major impact on our future success by supporting our Solution Sales team. You will guide revenue for our Integrated Risk Management products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
**What you get to do in this role:**
The Risk Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific Integrated Risk Management solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
+ Support product sales as a technical and domain expert of a client-facing sales team
+ Lead discovery workshops to determine customers' challenges and give product demonstrations to align our IRM solutions with customer needs
+ Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
+ Provide feedback to product management about product enhancements that can address customer needs and provide additional value
+ Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
+ Stay current on competitive analysis and market differentiation
+ Support marketing events including executive briefings, conferences, user groups, and trade shows
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years proven industry or consulting experience in the Integrated Risk Management or GRC domain
+ 7+ years of pre-sales solution consulting or sales engineering experience
+ Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
+ Experience working collaboratively with product management, product marketing, partners, and professional services
+ Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
+ Travel, as necessary
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Risk Advisory Solution Consultant
Brisbane, Queensland
ServiceNow, Inc.
Posted 24 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a member of our Risk Solution Consulting team, you will have a major impact on our future success by supporting our Solution Sales team. You will guide revenue for our Integrated Risk Management products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
**What you get to do in this role:**
The Risk Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific Integrated Risk Management solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
+ Support product sales as a technical and domain expert of a client-facing sales team
+ Lead discovery workshops to determine customers' challenges and give product demonstrations to align our IRM solutions with customer needs
+ Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
+ Provide feedback to product management about product enhancements that can address customer needs and provide additional value
+ Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
+ Stay current on competitive analysis and market differentiation
+ Support marketing events including executive briefings, conferences, user groups, and trade shows
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years proven industry or consulting experience in the Integrated Risk Management or GRC domain
+ 7+ years of pre-sales solution consulting or sales engineering experience
+ Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
+ Experience working collaboratively with product management, product marketing, partners, and professional services
+ Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
+ Travel, as necessary
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
As a member of our Risk Solution Consulting team, you will have a major impact on our future success by supporting our Solution Sales team. You will guide revenue for our Integrated Risk Management products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
**What you get to do in this role:**
The Risk Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific Integrated Risk Management solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
+ Support product sales as a technical and domain expert of a client-facing sales team
+ Lead discovery workshops to determine customers' challenges and give product demonstrations to align our IRM solutions with customer needs
+ Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
+ Provide feedback to product management about product enhancements that can address customer needs and provide additional value
+ Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
+ Stay current on competitive analysis and market differentiation
+ Support marketing events including executive briefings, conferences, user groups, and trade shows
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years proven industry or consulting experience in the Integrated Risk Management or GRC domain
+ 7+ years of pre-sales solution consulting or sales engineering experience
+ Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
+ Experience working collaboratively with product management, product marketing, partners, and professional services
+ Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
+ Travel, as necessary
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Risk Advisory Solution Consultant
Sydney, New South Wales
ServiceNow, Inc.
Posted 26 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a member of our Risk Solution Consulting team, you will have a major impact on our future success by supporting our Solution Sales team. You will guide revenue for our Integrated Risk Management products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
**What you get to do in this role:**
The Risk Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific Integrated Risk Management solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
+ Support product sales as a technical and domain expert of a client-facing sales team
+ Lead discovery workshops to determine customers' challenges and give product demonstrations to align our IRM solutions with customer needs
+ Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
+ Provide feedback to product management about product enhancements that can address customer needs and provide additional value
+ Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
+ Stay current on competitive analysis and market differentiation
+ Support marketing events including executive briefings, conferences, user groups, and trade shows
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years proven industry or consulting experience in the Integrated Risk Management or GRC domain
+ 7+ years of pre-sales solution consulting or sales engineering experience
+ Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
+ Experience working collaboratively with product management, product marketing, partners, and professional services
+ Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
+ Travel, as necessary
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
As a member of our Risk Solution Consulting team, you will have a major impact on our future success by supporting our Solution Sales team. You will guide revenue for our Integrated Risk Management products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
**What you get to do in this role:**
The Risk Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific Integrated Risk Management solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
+ Support product sales as a technical and domain expert of a client-facing sales team
+ Lead discovery workshops to determine customers' challenges and give product demonstrations to align our IRM solutions with customer needs
+ Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
+ Provide feedback to product management about product enhancements that can address customer needs and provide additional value
+ Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
+ Stay current on competitive analysis and market differentiation
+ Support marketing events including executive briefings, conferences, user groups, and trade shows
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years proven industry or consulting experience in the Integrated Risk Management or GRC domain
+ 7+ years of pre-sales solution consulting or sales engineering experience
+ Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
+ Experience working collaboratively with product management, product marketing, partners, and professional services
+ Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
+ Travel, as necessary
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
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This advertiser has chosen not to accept applicants from your region.
4
Advisory Solution Consultant (CPQ)
Sydney, New South Wales
ServiceNow, Inc.
Posted 11 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
As a member of our Solution Consulting team, you will play a pivotal role in accelerating our APAC revenue growth by supporting CRM, CPQ, and digital commerce solution sales across a range of industries. You will act as a hands-on technical consultant and strategic advisor, collaborating closely with Sales, Product Management, and cross-functional stakeholders to craft customer-centric solutions. This role combines deep technical acumen with strong business insight to drive high-impact engagements throughout the pre-sales cycle.
**What you get to do in this role:**
The Advisory Solution Consultant is a senior-level technical expert responsible for developing and positioning tailored solutions during the sales process. You'll guide customers through discovery, design, and demonstration, aligning solutions with their business objectives while helping drive sales performance.
+ Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms
+ Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases
+ Design and deliver tailored product demonstrations that effectively highlight business value
+ Build trusted relationships with both technical and executive stakeholders, including C-level decision-makers
+ Provide actionable insights and feedback to Product and Engineering teams to improve offerings
+ Share best practices, reusable assets, and industry knowledge with the broader Solution Consulting team
+ Stay up to date on market trends, competitors, and emerging technologies
+ Represent the company at key marketing and customer events, including workshops, briefings, and conferences
**To be successful in this role, you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 7+ years of experience in pre-sales solution consulting, sales engineering, or a similar role
+ **Deep expertise in CRM and CPQ technologies, ideally across platforms like Salesforce, ServiceNow, SAP, Oracle, Adobe, or Shopify**
+ Strong technical understanding of APIs, middleware, cloud-native architecture, and web technologies (JavaScript, JSON)
+ Proven experience conducting technical discovery sessions and designing customer-focused solutions
+ Excellent communication and presentation skills across technical and business audiences
+ Strong collaboration skills, with experience working cross-functionally with Sales, Product, Engineering, and Marketing teams
+ Ability to think strategically and operate independently in a fast-paced, remote-first environment
+ Confidence and experience in engaging executive-level stakeholders and influencing strategic decisions
+ ServiceNow or other relevant cloud platform certifications are a plus
+ Experience within APAC industry verticals such as manufacturing, telecommunications, or technology
+ Able to liaise with native English speaking counterparts. The ability to liaise with native Japanese, Korean, or other APAC-specific language speakers is a big plus.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
As a member of our Solution Consulting team, you will play a pivotal role in accelerating our APAC revenue growth by supporting CRM, CPQ, and digital commerce solution sales across a range of industries. You will act as a hands-on technical consultant and strategic advisor, collaborating closely with Sales, Product Management, and cross-functional stakeholders to craft customer-centric solutions. This role combines deep technical acumen with strong business insight to drive high-impact engagements throughout the pre-sales cycle.
**What you get to do in this role:**
The Advisory Solution Consultant is a senior-level technical expert responsible for developing and positioning tailored solutions during the sales process. You'll guide customers through discovery, design, and demonstration, aligning solutions with their business objectives while helping drive sales performance.
+ Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms
+ Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases
+ Design and deliver tailored product demonstrations that effectively highlight business value
+ Build trusted relationships with both technical and executive stakeholders, including C-level decision-makers
+ Provide actionable insights and feedback to Product and Engineering teams to improve offerings
+ Share best practices, reusable assets, and industry knowledge with the broader Solution Consulting team
+ Stay up to date on market trends, competitors, and emerging technologies
+ Represent the company at key marketing and customer events, including workshops, briefings, and conferences
**To be successful in this role, you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 7+ years of experience in pre-sales solution consulting, sales engineering, or a similar role
+ **Deep expertise in CRM and CPQ technologies, ideally across platforms like Salesforce, ServiceNow, SAP, Oracle, Adobe, or Shopify**
+ Strong technical understanding of APIs, middleware, cloud-native architecture, and web technologies (JavaScript, JSON)
+ Proven experience conducting technical discovery sessions and designing customer-focused solutions
+ Excellent communication and presentation skills across technical and business audiences
+ Strong collaboration skills, with experience working cross-functionally with Sales, Product, Engineering, and Marketing teams
+ Ability to think strategically and operate independently in a fast-paced, remote-first environment
+ Confidence and experience in engaging executive-level stakeholders and influencing strategic decisions
+ ServiceNow or other relevant cloud platform certifications are a plus
+ Experience within APAC industry verticals such as manufacturing, telecommunications, or technology
+ Able to liaise with native English speaking counterparts. The ability to liaise with native Japanese, Korean, or other APAC-specific language speakers is a big plus.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Cloud Solution Architecture - AI Business Solutions - Copilot
Sydney, New South Wales
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
The Cloud Solution Architect (CSA) for AI Business Solutions is responsible for enabling Microsoft's enterprise customers to achieve business transformation through AI-powered solutions. Operating within the Customer Success Unit (CSU), the CSA plays a strategic role in leading technical engagements across AI Workforce and AI Business Process portfolios. This includes designing and implementing secure, scalable, and resilient architectures using Microsoft technologies such as Microsoft 365 Copilot, Copilot Studio, and Power Platform.
The CSA guides customers through the entire Copilot journey, from envisioning to deployment and adoption, applying value-based delivery frameworks and Success by Design methodologies. In this capacity, the CSA serves as a trusted advisor and advocate for customers and partners, translating feedback and insights into actionable solutions that align with industry best practices.
Beyond technical delivery, the CSA acts as a business strategist and customer advocate, translating feedback and insights into actionable solution designs that align with industry trends and customer goals. The role demands strong business value literacy, the ability to articulate ROI and transformation impact, and experience in change management and customer success planning. The CSA identifies opportunities to drive consumption and usage growth, ensures operational excellence, and collaborates across engineering, field, and partner teams to scale delivery and support unified customer success.
This position is recognized for technical excellence, innovation, business strategy, and customer obsession.
**Responsibilities**
- Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
- Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
- Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
- Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
- Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
- Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
- Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
**Qualifications**
**Required/minimum qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
**Additional or preferred qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
2+ years experience working in a customer-facing role (e.g., internal and/or external).
2+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The CSA guides customers through the entire Copilot journey, from envisioning to deployment and adoption, applying value-based delivery frameworks and Success by Design methodologies. In this capacity, the CSA serves as a trusted advisor and advocate for customers and partners, translating feedback and insights into actionable solutions that align with industry best practices.
Beyond technical delivery, the CSA acts as a business strategist and customer advocate, translating feedback and insights into actionable solution designs that align with industry trends and customer goals. The role demands strong business value literacy, the ability to articulate ROI and transformation impact, and experience in change management and customer success planning. The CSA identifies opportunities to drive consumption and usage growth, ensures operational excellence, and collaborates across engineering, field, and partner teams to scale delivery and support unified customer success.
This position is recognized for technical excellence, innovation, business strategy, and customer obsession.
**Responsibilities**
- Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
- Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
- Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
- Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
- Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer's AI transformation journey.
- Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
- Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
**Qualifications**
**Required/minimum qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
**Additional or preferred qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
2+ years experience working in a customer-facing role (e.g., internal and/or external).
2+ years experience working on technical projects.
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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This advertiser has chosen not to accept applicants from your region.
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