32 Solution Consultant jobs in Australia

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As a Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.
**Responsibilities**
+ Collaborate with the sales team to understand client requirements and business objectives.
+ Conduct in-depth analysis of client needs and pain points to develop customised solutions.
+ Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients.
+ Serve as a trusted advisor to clients, offering insights, best practices, and recommendations.
+ Conduct product demonstrations and effectively address client questions and concerns.
+ Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions.
+ Provide ongoing support and assistance to clients throughout the project lifecycle.
+ Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise.
+ Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering), or equivalent practical experience.
+ 5 years of experience in solution consulting, technical sales, or a related role.
+ Proven expertise in analysing complex business requirements and designing innovative solutions.
+ Strong technical acumen with the ability to understand and explain technical concepts effectively.
+ Excellent communication and presentation skills, with the ability to tailor your message to various stakeholders.
+ Demonstrated experience in building and nurturing client relationships.
+ Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
+ Strong problem-solving skills and the ability to think strategically and creatively.
+ Experience with ServiceNow and working with Public Sector or in Public Sector
+ Commitment to diversity, equity, and inclusion, and ability to work effectively with individuals from diverse backgrounds.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Join a High-Performing Team and Make a Lasting Impact**
Are you a driven and passionate professional looking to make a significant impact on customer experience? We're seeking a talented Servicenow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.
As a Specialist Solution Consultant, with expertise in the **Telco,** you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You'll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.
**What you get to do in this role:**
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for the **Telco s** pace.
**Solution Consulting:** Conduct in-depth discovery workshops with telecommunications providers, MVNOs, and converged service operators across Australia and New Zealand to understand industry-specific needs (for example, order orchestration, service assurance, field service, and OSS/BSS integration) and recommend the right ServiceNow solutions.
**Product Demonstrations:** Deliver compelling demonstrations that showcase how ServiceNow's Customer & Industry Workflows accelerate telco transformation - from frictionless digital onboarding to AI-assisted network fault resolution and proactive 5G service management.
**Customer Relationships:** Build trusted relationships with ANZ **Telco** customers and ecosystem partners (systems integrators, network vendors, and consulting firms) to foster long-term collaboration and account growth.
**Strategic Programs:** Guide strategic initiatives such as customer journey mapping, zero-touch service operations, and AI-driven experience improvement, aligning each to measurable business outcomes like NPS uplift, reduced truck rolls, and lower cost-to-serve.
**Product Feedback:** Provide actionable feedback to product management on telco-specific requirements - for example, cataloguing of network assets, integration patterns with OSS/BSS stacks, and compliance with ACMA and Commerce Commission regulations.
**Team Collaboration:** Share telco best practices, playbooks, and artefacts with other Solution Consultants to raise overall team capability and deal velocity.
**Market Insights:** Stay current on ANZ telecommunications trends (5G network slicing, fibre rollout, eSIM adoption, and regulatory shifts), competitive landscape, and ServiceNow differentiation in the vertical.
**Why Join Us:**
**Career Growth:** We invest in your professional development with opportunities for training, certifications, and career advancement.
**Impactful Work:** Your work will directly contribute to our company's success and help clients achieve their goals.
**Competitive Compensation** : Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
**Collaborative Culture:** Work alongside a talented and supportive team that values innovation and collaboration.
**Autonomy and Challenge:** You'll have the opportunity to solve complex problems and make strategic decisions.
**To be successful in this role you have:**
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
Deep domain expertise in the telecommunications industry, including familiarity with OSS/BSS systems, network operations, and customer experience challenges relevant to Australia and New Zealand providers.
7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX), ideally supporting **Tier-1 or Tier-2 telco accounts.**
Proven proficiency with the ServiceNow platform, particularly Customer & Industry Workflows, and an understanding of the Telecommunications Service Management (TSM) data model.
Strong technical expertise in cloud software solutions and integrations with common telco platforms such as Amdocs, Netcracker, Ericsson, or CSG.
Experience working collaboratively with product management, marketing, partners, and professional services.
Excellent communication and presentation skills, comfortable engaging stakeholders from network operations through to C-suite.
Territory management skills, including pipeline building and relationship management across the Australian and New Zealand telco landscape.
Ability to travel as needed across ANZ.
Certification in ServiceNow or relevant technologies will be preferred
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Join a High-Performing Team and Make a Lasting Impact**
Are you a driven and passionate professional looking to make a significant impact on customer experience? We're seeking a talented Servicenow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.
As a Specialist Solution Consultant, with expertise in the **Telco,** you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You'll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.
**What you get to do in this role:**
The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for the **Telco s** pace.
**Solution Consulting:** Conduct in-depth discovery workshops with telecommunications providers, MVNOs, and converged service operators across Australia and New Zealand to understand industry-specific needs (for example, order orchestration, service assurance, field service, and OSS/BSS integration) and recommend the right ServiceNow solutions.
**Product Demonstrations:** Deliver compelling demonstrations that showcase how ServiceNow's Customer & Industry Workflows accelerate telco transformation - from frictionless digital onboarding to AI-assisted network fault resolution and proactive 5G service management.
**Customer Relationships:** Build trusted relationships with ANZ **Telco** customers and ecosystem partners (systems integrators, network vendors, and consulting firms) to foster long-term collaboration and account growth.
**Strategic Programs:** Guide strategic initiatives such as customer journey mapping, zero-touch service operations, and AI-driven experience improvement, aligning each to measurable business outcomes like NPS uplift, reduced truck rolls, and lower cost-to-serve.
**Product Feedback:** Provide actionable feedback to product management on telco-specific requirements - for example, cataloguing of network assets, integration patterns with OSS/BSS stacks, and compliance with ACMA and Commerce Commission regulations.
**Team Collaboration:** Share telco best practices, playbooks, and artefacts with other Solution Consultants to raise overall team capability and deal velocity.
**Market Insights:** Stay current on ANZ telecommunications trends (5G network slicing, fibre rollout, eSIM adoption, and regulatory shifts), competitive landscape, and ServiceNow differentiation in the vertical.
**Why Join Us:**
**Career Growth:** We invest in your professional development with opportunities for training, certifications, and career advancement.
**Impactful Work:** Your work will directly contribute to our company's success and help clients achieve their goals.
**Competitive Compensation** : Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
**Collaborative Culture:** Work alongside a talented and supportive team that values innovation and collaboration.
**Autonomy and Challenge:** You'll have the opportunity to solve complex problems and make strategic decisions.
**To be successful in this role you have:**
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
Deep domain expertise in the telecommunications industry, including familiarity with OSS/BSS systems, network operations, and customer experience challenges relevant to Australia and New Zealand providers.
7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX), ideally supporting **Tier-1 or Tier-2 telco accounts.**
Proven proficiency with the ServiceNow platform, particularly Customer & Industry Workflows, and an understanding of the Telecommunications Service Management (TSM) data model.
Strong technical expertise in cloud software solutions and integrations with common telco platforms such as Amdocs, Netcracker, Ericsson, or CSG.
Experience working collaboratively with product management, marketing, partners, and professional services.
Excellent communication and presentation skills, comfortable engaging stakeholders from network operations through to C-suite.
Territory management skills, including pipeline building and relationship management across the Australian and New Zealand telco landscape.
Ability to travel as needed across ANZ.
Certification in ServiceNow or relevant technologies will be preferred
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( .
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
We are seeking a dynamic and experienced technical presales professional specializing in data engineering and integration. As an Advisory Solution Consultant, you will play a critical role within our presales team, driving innovative solutions primarily around ServiceNow's Workflow Data Fabric, complemented by NowAssist and Agentic AI capabilities. Leveraging your deep understanding of the entire data lifecycle-you will build compelling solutions, demonstrations, and proof-of-concepts to showcase the transformative value of the ServiceNow platform to our key customers.
**Responsibilities:**
+ **Data Solution Evangelism:** Serve as a key technical advisor and advocate for ServiceNow's Workflow Data Fabric, articulating the benefits and capabilities of integrated data solutions to business and technical stakeholders.
+ **Customer Engagement:** Lead technical discovery sessions, thoroughly understand complex data integration challenges and requirements, and translate them into effective ServiceNow-based solutions.
+ **Data Architecture Design:** Develop robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
+ **Collaboration and Leadership:** Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution.
+ **Sales Strategy:** Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration-focused solutions.
+ **Continuous Learning:** Maintain deep technical expertise on ServiceNow's Workflow Data Fabric, NowAssist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering.
**To succeed in this role, you should possess:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 5+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise-scale data integration and analytics solutions.
+ Strong technical background in data engineering, including hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions (relational and NoSQL databases), and analytics platforms.
+ Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies.
+ Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent.
+ Experience with low-code/no-code application development platforms; familiarity with ServiceNow platform certifications (CSA, CAD) is strongly preferred.
+ Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.
+ Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive-level decision-makers.
+ Consultative mindset with a focus on identifying and driving process improvement and operational efficiency.
+ Outstanding communication, storytelling, and presentation skills to articulate complex technical solutions clearly and persuasively.
Join us in shaping digital transformation through data-driven innovation and delivering impactful solutions with the power of ServiceNow.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
**Join a High-Performing Team and Make a Lasting Impact**
Are you a driven and passionate professional looking to make a significant impact on customer experience? We're seeking a talented Servicenow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.
As a Specialist Solution Consultant, with expertise in the **FSI,** you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You'll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.
**Solution Consulting:** Conduct in-depth discovery workshops with financial services institutions across Australia and New Zealand, including banks, insurers, superannuation funds, and wealth managers, to understand their business workflows, regulatory requirements, and digital transformation priorities. Recommend the right ServiceNow solutions to streamline service operations, support risk and compliance initiatives, and enhance customer and employee experience.
**Product Demonstrations:** Deliver compelling demonstrations of ServiceNow's Customer & Industry Workflows, showing how they address FSI-specific use cases such as complaint handling, loan and claims servicing, onboarding and KYC, agent assist in contact centres, and front-to-back process orchestration.
**Customer Relationships:** Build trusted relationships with ANZ financial services customers and ecosystem partners (consulting firms, system integrators, platform vendors) to support long-term success and account growth.
**Strategic Programs:** Support strategic initiatives like front-to-back digitisation, AI-assisted service operations, straight-through processing, and conduct risk reduction-always tying these to measurable outcomes like faster time-to-yes, reduced manual effort, or improved customer satisfaction.
**Product Feedback:** Provide actionable insights to product management based on the unique regulatory, operational, and data integration needs of the FSI sector, including inputs on open banking, regulatory reporting, and integration with core banking, claims, and policy administration systems.
**Team Collaboration:** Share FSI solution patterns, artefacts, and playbooks with the broader Solution Consulting team to build collective capability and accelerate regional deal velocity.
**Market Insights:** Stay current on ANZ FSI industry trends - such as regulatory compliance shifts, open finance, AI governance, and digital transformation programs - and help position ServiceNow as a differentiated partner in the industry.
**Why Join Us:**
**Career Growth:** We invest in your professional development with opportunities for training, certifications, and career advancement.
**Impactful Work:** Your work will directly contribute to our clients' success as they navigate a changing financial services landscape.
**Competitive Compensation:** Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
**Collaborative Culture** : Work alongside a talented and supportive team that values innovation and collaboration.
**Autonomy and Challenge:** You'll have the opportunity to solve complex problems and influence outcomes at major FSI institutions.
**Qualifications To be successful in this role you have:**
To be successful in this role you have:
· Deep domain expertise in financial services, including understanding of front, middle, and back-office operations in banking, insurance, or wealth management, and familiarity with the regulatory and operational landscape in ANZ.
· Experience in leveraging or critically thinking about how to integrate AI into workflows and decision-making - for example, through automation of service operations, AI-generated insights for risk or compliance, or virtual agent implementations.
· 7+ years of pre-sales solution consulting experience, ideally with a focus on customer experience, operational transformation, or digital service workflows in the FSI sector.
· Familiarity with the ServiceNow platform (particularly CSM, FSM, and Industry Workflows), or adjacent enterprise platforms used in financial services.
· Ability to articulate how ServiceNow integrates with common FSI platforms (e.g. core banking systems, insurance policy/claims platforms, KYC tools, document management systems).
· A collaborative mindset with experience engaging product management, marketing, partners, and professional services.
· Excellent communication and presentation skills, able to engage both technical and business stakeholders - from contact centre managers to Chief Operating Officers.
· Strong pipeline and territory management skills across ANZ.
· Ability to travel across the region as required.
· ServiceNow certifications or related technology certifications preferred.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:**
**Join a High-Performing Team and Make a Lasting Impact**
Are you a driven and passionate professional looking to make a significant impact on customer experience? We're seeking a talented Servicenow Customer & Industry Workflows Specialist Solution Consultant to join our dynamic team in Australia.
As a Specialist Solution Consultant, with expertise in the **FSI,** you'll play a pivotal role in driving customer success by delivering innovative solutions that address complex business challenges. You'll work closely with clients to understand their needs, recommend tailored solutions, and ensure their ongoing satisfaction.
**Solution Consulting:** Conduct in-depth discovery workshops with financial services institutions across Australia and New Zealand, including banks, insurers, superannuation funds, and wealth managers, to understand their business workflows, regulatory requirements, and digital transformation priorities. Recommend the right ServiceNow solutions to streamline service operations, support risk and compliance initiatives, and enhance customer and employee experience.
**Product Demonstrations:** Deliver compelling demonstrations of ServiceNow's Customer & Industry Workflows, showing how they address FSI-specific use cases such as complaint handling, loan and claims servicing, onboarding and KYC, agent assist in contact centres, and front-to-back process orchestration.
**Customer Relationships:** Build trusted relationships with ANZ financial services customers and ecosystem partners (consulting firms, system integrators, platform vendors) to support long-term success and account growth.
**Strategic Programs:** Support strategic initiatives like front-to-back digitisation, AI-assisted service operations, straight-through processing, and conduct risk reduction-always tying these to measurable outcomes like faster time-to-yes, reduced manual effort, or improved customer satisfaction.
**Product Feedback:** Provide actionable insights to product management based on the unique regulatory, operational, and data integration needs of the FSI sector, including inputs on open banking, regulatory reporting, and integration with core banking, claims, and policy administration systems.
**Team Collaboration:** Share FSI solution patterns, artefacts, and playbooks with the broader Solution Consulting team to build collective capability and accelerate regional deal velocity.
**Market Insights:** Stay current on ANZ FSI industry trends - such as regulatory compliance shifts, open finance, AI governance, and digital transformation programs - and help position ServiceNow as a differentiated partner in the industry.
**Why Join Us:**
**Career Growth:** We invest in your professional development with opportunities for training, certifications, and career advancement.
**Impactful Work:** Your work will directly contribute to our clients' success as they navigate a changing financial services landscape.
**Competitive Compensation:** Enjoy a competitive salary, bonus structure, and comprehensive benefits package.
**Collaborative Culture** : Work alongside a talented and supportive team that values innovation and collaboration.
**Autonomy and Challenge:** You'll have the opportunity to solve complex problems and influence outcomes at major FSI institutions.
**Qualifications To be successful in this role you have:**
To be successful in this role you have:
· Deep domain expertise in financial services, including understanding of front, middle, and back-office operations in banking, insurance, or wealth management, and familiarity with the regulatory and operational landscape in ANZ.
· Experience in leveraging or critically thinking about how to integrate AI into workflows and decision-making - for example, through automation of service operations, AI-generated insights for risk or compliance, or virtual agent implementations.
· 7+ years of pre-sales solution consulting experience, ideally with a focus on customer experience, operational transformation, or digital service workflows in the FSI sector.
· Familiarity with the ServiceNow platform (particularly CSM, FSM, and Industry Workflows), or adjacent enterprise platforms used in financial services.
· Ability to articulate how ServiceNow integrates with common FSI platforms (e.g. core banking systems, insurance policy/claims platforms, KYC tools, document management systems).
· A collaborative mindset with experience engaging product management, marketing, partners, and professional services.
· Excellent communication and presentation skills, able to engage both technical and business stakeholders - from contact centre managers to Chief Operating Officers.
· Strong pipeline and territory management skills across ANZ.
· Ability to travel across the region as required.
· ServiceNow certifications or related technology certifications preferred.
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**_Job Title:_**
Technical Consultant
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.
+ **Deployment and Execution**
+ Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
+ Configure security policies, user access controls, and enterprise integrations.
+ Perform policy migration and optimization to ensure compliance and best practices.
+ Conduct pilot testing, UAT, and final production rollout.
+ Deliver technical training and enablement to customer teams to effectively manage the product.
+ **Customer Engagement & Support**
+ Provide ongoing technical guidance and troubleshooting support for complex issues.
+ Lead best practice workshops and enablement sessions to upskill customer teams.
+ Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
+ Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
+ Manage and escalate customer concerns internally when necessary.
+ **Customer Adoption & Expansion**
+ Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
+ Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
+ Participate in business reviews and conduct technical health checks to track progress and address gaps.
+ Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
+ Assist with change management and internal advocacy within customer teams to drive long-term adoption.
+ Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives
+ Documentation, Knowledge Sharing and Continuous Improvement
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**Documentation, Knowledge Sharing and Continuous Improvement**
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**General Background and Experience** **required for a Technical Consultant:**
+ 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).
+ Strong background in network security, cloud security, and SSE/SASE solutions.
+ Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).
+ Proficiency in network protocols, authentication mechanisms, and security frameworks.
+ Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.
+ Experience coaching and training customers to use technical products effectively.
+ Ability to manage multiple accounts while prioritizing key customer needs.
***
**It would be great if you also have** **the following, but they are not required** **:**
+ Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.
+ Experience working with large enterprise customers and managing multi-region deployments.
+ Experience working with PSA tools (Open Air, Financial Force etc.).
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**_Job Title:_**
Technical Consultant
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.
+ **Deployment and Execution**
+ Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
+ Configure security policies, user access controls, and enterprise integrations.
+ Perform policy migration and optimization to ensure compliance and best practices.
+ Conduct pilot testing, UAT, and final production rollout.
+ Deliver technical training and enablement to customer teams to effectively manage the product.
+ **Customer Engagement & Support**
+ Provide ongoing technical guidance and troubleshooting support for complex issues.
+ Lead best practice workshops and enablement sessions to upskill customer teams.
+ Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
+ Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
+ Manage and escalate customer concerns internally when necessary.
+ **Customer Adoption & Expansion**
+ Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
+ Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
+ Participate in business reviews and conduct technical health checks to track progress and address gaps.
+ Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
+ Assist with change management and internal advocacy within customer teams to drive long-term adoption.
+ Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives
+ Documentation, Knowledge Sharing and Continuous Improvement
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**Documentation, Knowledge Sharing and Continuous Improvement**
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**General Background and Experience** **required for a Technical Consultant:**
+ 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).
+ Strong background in network security, cloud security, and SSE/SASE solutions.
+ Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).
+ Proficiency in network protocols, authentication mechanisms, and security frameworks.
+ Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.
+ Experience coaching and training customers to use technical products effectively.
+ Ability to manage multiple accounts while prioritizing key customer needs.
***
**It would be great if you also have** **the following, but they are not required** **:**
+ Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.
+ Experience working with large enterprise customers and managing multi-region deployments.
+ Experience working with PSA tools (Open Air, Financial Force etc.).
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

**_Job Title:_**
Technical Consultant
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.
+ **Deployment and Execution**
+ Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
+ Configure security policies, user access controls, and enterprise integrations.
+ Perform policy migration and optimization to ensure compliance and best practices.
+ Conduct pilot testing, UAT, and final production rollout.
+ Deliver technical training and enablement to customer teams to effectively manage the product.
+ **Customer Engagement & Support**
+ Provide ongoing technical guidance and troubleshooting support for complex issues.
+ Lead best practice workshops and enablement sessions to upskill customer teams.
+ Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
+ Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
+ Manage and escalate customer concerns internally when necessary.
+ **Customer Adoption & Expansion**
+ Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
+ Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
+ Participate in business reviews and conduct technical health checks to track progress and address gaps.
+ Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
+ Assist with change management and internal advocacy within customer teams to drive long-term adoption.
+ Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives
+ Documentation, Knowledge Sharing and Continuous Improvement
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**Documentation, Knowledge Sharing and Continuous Improvement**
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**General Background and Experience** **required for a Technical Consultant:**
+ 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).
+ Strong background in network security, cloud security, and SSE/SASE solutions.
+ Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).
+ Proficiency in network protocols, authentication mechanisms, and security frameworks.
+ Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.
+ Experience coaching and training customers to use technical products effectively.
+ Ability to manage multiple accounts while prioritizing key customer needs.
***
**It would be great if you also have** **the following, but they are not required** **:**
+ Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.
+ Experience working with large enterprise customers and managing multi-region deployments.
+ Experience working with PSA tools (Open Air, Financial Force etc.).
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.