300 Specialist jobs in Australia
Technical Specialist
Dampier, Western Australia
Wabtec Corporation
Posted 16 days ago
Job Viewed
Job Description
It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**What are we offering you?**
+ Training - commensurate with experience
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Novated Leasing options
+ Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
+ Access to our Employee Assistance Program
**Who will you be working with?**
Reporting to the Service Leader, the Technical Specialist will provide Wabtec Locomotive technical advice to Roy Hill maintenance staff for all owned locomotives on the Roy Hill rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation.
**Where is the position located?**
Dampier, WA.
**Roster?** 7 on 7 off, FIFO or Residential
**What will your typical day look like?**
+ Work hand in hand with the customer for implementation of new Battery Electric Locomotive across all facets of operations, maintenance, and engineering;
+ Coordinate implementation of field modifications and monitor effectiveness;
+ Develop a deep understanding of the customer's business to identify opportunities for account growth;
+ Ensure timely resolution of customer issues and customer satisfaction;
+ Interact with Wabtec teams regionally on issues, product development and training;
+ Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
+ Operate safely and under site isolation processes;
+ Provide coaching and assistance to customer on product maintenance, troubleshooting and repair;
+ Perform joint investigation of failed components with the customer for warranty administration;
+ Partner with the customer to develop and have a smooth transition of BEL locomotive into operations;
+ Achieve Wabtec internal training certification training within 18 months;
+ Respond to Roy Hill requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support;
+ Day-to-Day ERP Transactions to ensure timely material transactions;
+ Report on performance criteria and customer monthly meeting including RX's, trending and pareto CCD charts;
+ Track product performance metrics and issue recommendations for continuous improvement; and
+ Own technical fleet performance on site in regarding to product performance.
**What do we want to know about you?**
+ Grade A Electrical License or equivalent;
+ Ability to effectively manage several projects simultaneously in a dynamic and face paced environment;
+ Demonstrated ability to support and resolve problems with customer focus;
+ Experience working within the Rail Industry preferably on Wabtec / GET locomotives;
+ Strong customer service mindset;
+ Strong oral and written communication skills;
+ Strong interpersonal and leadership skills;
+ Ability and willingness to travel internationally and domestically as required;
+ A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal;
+ Ability to work in the Pilbara region of Western Australia namely Port Hedland; and
+ Effective problem-solving skills and ability.
**We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
**What are we offering you?**
+ Training - commensurate with experience
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Novated Leasing options
+ Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
+ Access to our Employee Assistance Program
**Who will you be working with?**
Reporting to the Service Leader, the Technical Specialist will provide Wabtec Locomotive technical advice to Roy Hill maintenance staff for all owned locomotives on the Roy Hill rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation.
**Where is the position located?**
Dampier, WA.
**Roster?** 7 on 7 off, FIFO or Residential
**What will your typical day look like?**
+ Work hand in hand with the customer for implementation of new Battery Electric Locomotive across all facets of operations, maintenance, and engineering;
+ Coordinate implementation of field modifications and monitor effectiveness;
+ Develop a deep understanding of the customer's business to identify opportunities for account growth;
+ Ensure timely resolution of customer issues and customer satisfaction;
+ Interact with Wabtec teams regionally on issues, product development and training;
+ Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
+ Operate safely and under site isolation processes;
+ Provide coaching and assistance to customer on product maintenance, troubleshooting and repair;
+ Perform joint investigation of failed components with the customer for warranty administration;
+ Partner with the customer to develop and have a smooth transition of BEL locomotive into operations;
+ Achieve Wabtec internal training certification training within 18 months;
+ Respond to Roy Hill requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support;
+ Day-to-Day ERP Transactions to ensure timely material transactions;
+ Report on performance criteria and customer monthly meeting including RX's, trending and pareto CCD charts;
+ Track product performance metrics and issue recommendations for continuous improvement; and
+ Own technical fleet performance on site in regarding to product performance.
**What do we want to know about you?**
+ Grade A Electrical License or equivalent;
+ Ability to effectively manage several projects simultaneously in a dynamic and face paced environment;
+ Demonstrated ability to support and resolve problems with customer focus;
+ Experience working within the Rail Industry preferably on Wabtec / GET locomotives;
+ Strong customer service mindset;
+ Strong oral and written communication skills;
+ Strong interpersonal and leadership skills;
+ Ability and willingness to travel internationally and domestically as required;
+ A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal;
+ Ability to work in the Pilbara region of Western Australia namely Port Hedland; and
+ Effective problem-solving skills and ability.
**We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
This advertiser has chosen not to accept applicants from your region.
0
Technical Service Specialist
Melbourne, Victoria
Abbott
Posted 27 days ago
Job Viewed
Job Description
**About Abbott**
**Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.**
**Working at Abbott**
**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:**
**Career development with an international company where you can grow the career you dream of .**
**Amazing health and wellness benefits and perks.**
**A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.**
**A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**
**Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.**
**Primary Job Function**
**Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.**
**Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.**
**Core Job Responsibilities**
**Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.**
**Instruct customers in maintenance and troubleshooting procedures.**
**Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.**
**Strong methodical and logical thinking skills**
**Must be a strong communicator with good interpersonal skills**
**Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.**
**Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution.**
**Must be team oriented and have the ability to work with multi-disciplined teams**
**Eagerness to develop skills and knowledge through training and education**
**Potential for 50% travel within Victoria and across broader interstate locations as required**
**Willingness to be part of a rotating roster to support customers after hours.**
**Minimum Education**
**Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.**
**Minimum Experience/Training Required**
**Electrical experience is necessary**
**Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Hematology instrumentation, GLP tracks will be an advantage**
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
**Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.**
**Working at Abbott**
**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:**
**Career development with an international company where you can grow the career you dream of .**
**Amazing health and wellness benefits and perks.**
**A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.**
**A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**
**Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.**
**Primary Job Function**
**Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.**
**Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.**
**Core Job Responsibilities**
**Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.**
**Instruct customers in maintenance and troubleshooting procedures.**
**Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.**
**Strong methodical and logical thinking skills**
**Must be a strong communicator with good interpersonal skills**
**Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.**
**Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution.**
**Must be team oriented and have the ability to work with multi-disciplined teams**
**Eagerness to develop skills and knowledge through training and education**
**Potential for 50% travel within Victoria and across broader interstate locations as required**
**Willingness to be part of a rotating roster to support customers after hours.**
**Minimum Education**
**Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.**
**Minimum Experience/Training Required**
**Electrical experience is necessary**
**Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Hematology instrumentation, GLP tracks will be an advantage**
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
1
Senior Field Technical Specialist/Field Technical Expert
Melbourne, Victoria
Abbott
Posted 4 days ago
Job Viewed
Job Description
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We are seeking a highly skilled and experienced professional to join our team as either a **Senior Field Technical Specialist** or a **Field Technical Expert** (depending on the candidate's background and level of expertise) within our CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
This role is based in Victoria and is responsible for providing technical expertise at implant and follow up as well as troubleshooting when required. Supporting the Territory Managers and Clinicians with Pacemaker and ICD clinics is another core component of this role.
**What You'll Do**
+ Support implantation of pacemakers, defibrillators and CRT devices.
+ Conduct and provide technical support and advice at post op follow ups and clinics.
+ Attend didactic training and complete course exams.
+ Attend field visits to observe device implants.
+ Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to understand the objectives designed to drive business growth.
+ Conduct education/training to hospital staff.
+ Identify customer needs and communicate these to appropriate Territory Manager.
+ Maintain and update product knowledge.
+ Commence education towards IBHRE certification.
+ Assist with product marketing and launches.
+ Provide market feedback on product and competitor activity.
+ Comply with customer service and other administrative requirements within the required timeframe.
**Required Qualifications and Experience**
+ Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
+ Minimum 5 year working with CRM products.
+ This role requires participation in the relevant on-call roster applicable to your role.
+ Low and High Voltage CRM Product Certification is preferred.
**Preferred Qualifications and Experience**
+ IBHRE certification is preferred.
+ Leadless pacemaker implant experience is highly preferred
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We are seeking a highly skilled and experienced professional to join our team as either a **Senior Field Technical Specialist** or a **Field Technical Expert** (depending on the candidate's background and level of expertise) within our CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
This role is based in Victoria and is responsible for providing technical expertise at implant and follow up as well as troubleshooting when required. Supporting the Territory Managers and Clinicians with Pacemaker and ICD clinics is another core component of this role.
**What You'll Do**
+ Support implantation of pacemakers, defibrillators and CRT devices.
+ Conduct and provide technical support and advice at post op follow ups and clinics.
+ Attend didactic training and complete course exams.
+ Attend field visits to observe device implants.
+ Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to understand the objectives designed to drive business growth.
+ Conduct education/training to hospital staff.
+ Identify customer needs and communicate these to appropriate Territory Manager.
+ Maintain and update product knowledge.
+ Commence education towards IBHRE certification.
+ Assist with product marketing and launches.
+ Provide market feedback on product and competitor activity.
+ Comply with customer service and other administrative requirements within the required timeframe.
**Required Qualifications and Experience**
+ Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
+ Minimum 5 year working with CRM products.
+ This role requires participation in the relevant on-call roster applicable to your role.
+ Low and High Voltage CRM Product Certification is preferred.
**Preferred Qualifications and Experience**
+ IBHRE certification is preferred.
+ Leadless pacemaker implant experience is highly preferred
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
2
Senior Field Technical Specialist/Field Technical Expert
Sydney, New South Wales
Abbott
Posted 10 days ago
Job Viewed
Job Description
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We are seeking a highly skilled and experienced professional to join our team as either a **Senior Field Technical Specialist** or a **Field Technical Expert** (depending on the candidate's background and level of expertise) within our CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
This is responsible for providing technical expertise at implant and follow up as well as troubleshooting when required. Supporting the Territory Managers and Clinicians with at Pacemaker and ICD clinics is another core component of this role.
This role will cover all of NSW with majority of work expected in Sydney, however it is important that the successful candidate is comfortable travelling outside of Sydney and occasional interstate work.
**What You'll Do**
+ Support implantation of pacemakers, defibrillators and CRT devices.
+ Conduct and provide technical support and advice at post op follow ups and clinics.
+ Attend didactic training and complete course exams.
+ Attend field visits to observe device implants.
+ Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to understand the objectives designed to drive business growth.
+ Conduct education/training to hospital staff.
+ Identify customer needs and communicate these to appropriate Territory Manager.
+ Maintain and update product knowledge.
+ Commence education towards IBHRE certification.
+ Assist with product marketing and launches.
+ Provide market feedback on product and competitor activity.
+ Comply with customer service and other administrative requirements within the required timeframe.
**Required Qualifications and Experience**
+ Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
+ Minimum 5 year working with CRM products.
+ This role requires participation in the relevant on-call roster applicable to your role.
+ Low and High Voltage CRM Product Certification is preferred.
**Preferred Qualifications and Experience**
+ IBHRE certification is preferred.
+ Leadless pacemaker implant experience is highly preferred
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We are seeking a highly skilled and experienced professional to join our team as either a **Senior Field Technical Specialist** or a **Field Technical Expert** (depending on the candidate's background and level of expertise) within our CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
This is responsible for providing technical expertise at implant and follow up as well as troubleshooting when required. Supporting the Territory Managers and Clinicians with at Pacemaker and ICD clinics is another core component of this role.
This role will cover all of NSW with majority of work expected in Sydney, however it is important that the successful candidate is comfortable travelling outside of Sydney and occasional interstate work.
**What You'll Do**
+ Support implantation of pacemakers, defibrillators and CRT devices.
+ Conduct and provide technical support and advice at post op follow ups and clinics.
+ Attend didactic training and complete course exams.
+ Attend field visits to observe device implants.
+ Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to understand the objectives designed to drive business growth.
+ Conduct education/training to hospital staff.
+ Identify customer needs and communicate these to appropriate Territory Manager.
+ Maintain and update product knowledge.
+ Commence education towards IBHRE certification.
+ Assist with product marketing and launches.
+ Provide market feedback on product and competitor activity.
+ Comply with customer service and other administrative requirements within the required timeframe.
**Required Qualifications and Experience**
+ Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
+ Minimum 5 year working with CRM products.
+ This role requires participation in the relevant on-call roster applicable to your role.
+ Low and High Voltage CRM Product Certification is preferred.
**Preferred Qualifications and Experience**
+ IBHRE certification is preferred.
+ Leadless pacemaker implant experience is highly preferred
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist II
Sydney, New South Wales
RELX INC
Posted 23 days ago
Job Viewed
Job Description
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team
LexisNexis Risk Solutions is seeking a bright, dynamic, and hands-on 2nd Line Support Analyst to join our esteemed team. This role will be based in our St Leonards Sydney office and will focus primarily on providing technical support to users in Australia, while also working in close collaboration with colleagues to support users across the Asia-Pacific region.
About The Role
The successful candidate will additionally liaise with 1st line Service Desk analysts and 3rd line senior support specialists to ensure the delivery of efficient, reliable, and seamless IT operations
As a member of our global Infrastructure and Enterprise Services group, consisting of over 130 professionals and providing support to more than 11,000 Windows and MacOS users across diverse business units and geographical regions, you will assume a critical role in ensuring the consistent delivery of world-class IT support services.
Responsibilities
+ Proven enterprise-level experience supporting both MacOS and Windows environments
+ Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
+ Experience with MacOS management tools (e.g., JAMF Pro)
+ Strong knowledge of Active Directory administration and account management processes
+ Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues
+ Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)
+ Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
+ Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment
+ Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)
+ Experience operating AV equipment (e.g., Logitech Rally systems)
Requirements
+ Fluency in spoken and written English, with strong communication skills
+ A strong communicator who values teamwork and customer service
+ Independent, reliable, and responsible, with excellent attention to detail
+ Highly organised and able to prioritise effectively
+ Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement
+ Proactive in problem-solving, with a hands-on approach to technical challenge
+ Experience with Citrix client troubleshooting
+ Basic network troubleshooting skills
+ Foundational knowledge of PowerShell scripting
Learn more about the LexisNexis Risk team and how we work here ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team
LexisNexis Risk Solutions is seeking a bright, dynamic, and hands-on 2nd Line Support Analyst to join our esteemed team. This role will be based in our St Leonards Sydney office and will focus primarily on providing technical support to users in Australia, while also working in close collaboration with colleagues to support users across the Asia-Pacific region.
About The Role
The successful candidate will additionally liaise with 1st line Service Desk analysts and 3rd line senior support specialists to ensure the delivery of efficient, reliable, and seamless IT operations
As a member of our global Infrastructure and Enterprise Services group, consisting of over 130 professionals and providing support to more than 11,000 Windows and MacOS users across diverse business units and geographical regions, you will assume a critical role in ensuring the consistent delivery of world-class IT support services.
Responsibilities
+ Proven enterprise-level experience supporting both MacOS and Windows environments
+ Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
+ Experience with MacOS management tools (e.g., JAMF Pro)
+ Strong knowledge of Active Directory administration and account management processes
+ Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues
+ Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)
+ Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
+ Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment
+ Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)
+ Experience operating AV equipment (e.g., Logitech Rally systems)
Requirements
+ Fluency in spoken and written English, with strong communication skills
+ A strong communicator who values teamwork and customer service
+ Independent, reliable, and responsible, with excellent attention to detail
+ Highly organised and able to prioritise effectively
+ Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement
+ Proactive in problem-solving, with a hands-on approach to technical challenge
+ Experience with Citrix client troubleshooting
+ Basic network troubleshooting skills
+ Foundational knowledge of PowerShell scripting
Learn more about the LexisNexis Risk team and how we work here ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
4
Technical Service Specialist II
Sunshine West, Victoria
AGCO Corporation
Posted today
Job Viewed
Job Description
Technical Service Specialist II
Date: Oct 5, 2025
Req ID:
Location:
Sunshine West, VIC, AU
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Supervisor, Technical Service and make your contribution.
This position will be considered either Onsite or Hybrid.
**Job Summary:**
The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to AGCO field service inquiries via telephone, and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). In special circumstances, the Specialist may also support local manufacturing site activities (product line audits, end of line quality audits, aid in solving issues with product in the manufacturing environment). The Employee will be responsible to authoring technical documentation and to monitor the execution of the campaign in the regions.
**Your Impact will include, but not limited to the following**
+ Supervise the CS Escalation process and Full Harvesting portfolio of the region ensuring Issues are addressed quickly and solution develop/ communicate appropriately into the region.
+ Inquiries / communications: Responsible for processing inquiries related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in Salesforce consistent with defined standards governing case content, quality and structure; with sensitivity to cost of machine repairs to AGCO warranty, dealer, and customers. Responses will be tailored to include complete information as they are also available for future reference by other Specialists.
+ Problem investigation: Use existing tools ( Knowledge, Technical Publications, PPR tools, Engineering tools, etc.) to research technical solutions when said solutions are known. Otherwise, work with Team Leader and/or Product Performance, Engineerign other dept. on issues where technical solution is not known.
+ Technical Services and Support Improvements: Assist Product Performance Specialist and Product Performance Manager to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction. This may involve drafting and developing PPR items and aiding in analysis.
+ Continuous Personal Growth: Expand skills and abilities through participation in training offered by the Technical Training department, internally facilitated training events, on-line and other available company offered training. A Specialist's skills will be reviewed and accessed semi-annually by the Team Leader. Complete miscellaneous assignments related to Technical Support as requested by Team Leader.
**Your Experience and Qualifications**
+ A comprehensive technical knowledge of AGCO products and of mechanical/electrical system. Knowledge of service/parts management methods
+ Good knowledge of mechanized agriculture and land preparation techniques
+ Good interpersonal skills. Commercial awareness
+ Good understanding of the farm machinery dealer network
+ High level PC expertise and Office Package. Ability to communicate at all levels
**Key Competencies**
+ Strategic thinking and planning
+ Relationship management
+ Sales and negotiation
+ Market awareness
+ Self-motivation and initiative
+ Problem-solving and adaptability
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Employee Stock Purchase Plan
+ A supportive workplace culture
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
**Please note:**
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.
1. You are required to have Australia work rights as no work/ visa sponsorship is offered with this role.
**Job Segment:** Relationship Manager, Performance Management, Field Service, Technical Support, Customer Service, Human Resources, Manufacturing, Research, Technology
Date: Oct 5, 2025
Req ID:
Location:
Sunshine West, VIC, AU
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Supervisor, Technical Service and make your contribution.
This position will be considered either Onsite or Hybrid.
**Job Summary:**
The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to AGCO field service inquiries via telephone, and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). In special circumstances, the Specialist may also support local manufacturing site activities (product line audits, end of line quality audits, aid in solving issues with product in the manufacturing environment). The Employee will be responsible to authoring technical documentation and to monitor the execution of the campaign in the regions.
**Your Impact will include, but not limited to the following**
+ Supervise the CS Escalation process and Full Harvesting portfolio of the region ensuring Issues are addressed quickly and solution develop/ communicate appropriately into the region.
+ Inquiries / communications: Responsible for processing inquiries related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in Salesforce consistent with defined standards governing case content, quality and structure; with sensitivity to cost of machine repairs to AGCO warranty, dealer, and customers. Responses will be tailored to include complete information as they are also available for future reference by other Specialists.
+ Problem investigation: Use existing tools ( Knowledge, Technical Publications, PPR tools, Engineering tools, etc.) to research technical solutions when said solutions are known. Otherwise, work with Team Leader and/or Product Performance, Engineerign other dept. on issues where technical solution is not known.
+ Technical Services and Support Improvements: Assist Product Performance Specialist and Product Performance Manager to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction. This may involve drafting and developing PPR items and aiding in analysis.
+ Continuous Personal Growth: Expand skills and abilities through participation in training offered by the Technical Training department, internally facilitated training events, on-line and other available company offered training. A Specialist's skills will be reviewed and accessed semi-annually by the Team Leader. Complete miscellaneous assignments related to Technical Support as requested by Team Leader.
**Your Experience and Qualifications**
+ A comprehensive technical knowledge of AGCO products and of mechanical/electrical system. Knowledge of service/parts management methods
+ Good knowledge of mechanized agriculture and land preparation techniques
+ Good interpersonal skills. Commercial awareness
+ Good understanding of the farm machinery dealer network
+ High level PC expertise and Office Package. Ability to communicate at all levels
**Key Competencies**
+ Strategic thinking and planning
+ Relationship management
+ Sales and negotiation
+ Market awareness
+ Self-motivation and initiative
+ Problem-solving and adaptability
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Employee Stock Purchase Plan
+ A supportive workplace culture
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
**Please note:**
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.
1. You are required to have Australia work rights as no work/ visa sponsorship is offered with this role.
**Job Segment:** Relationship Manager, Performance Management, Field Service, Technical Support, Customer Service, Human Resources, Manufacturing, Research, Technology
This advertiser has chosen not to accept applicants from your region.
5
SureSmile Technical Support Specialist
St Leonards, New South Wales
Dentsply Sirona
Posted 11 days ago
Job Viewed
Job Description
**Requistion ID** : 80624
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**What We Are Looking For** **- Scope of Role**
We are looking for an experienced and talented Technical Support Specialist that will be responsible for delivering both customer service and advanced technical support to internal and external stakeholders for Dentsply Sirona's SureSmile Software. Key responsibilities include providing guidance on case planning, software navigation, and related processes via email and telephone.
Given the lean structure of the team, the role requires flexibility and the ability to operate across a broad range of functions. Additionally, as this position supports time zones across the APAC region and operates within a global organization, there is an expectation of availability outside standard business hours.
**What Will You Do** **- Responsibilities for Employment**
§ Manages all order- and software-related queries from all SureSmile customers
§ Repsonds to calls and/or emails by gathering requested information, creating cases and following or escalate case to resolution
§ Supports software intergratios and exports of STL/DICOM Files
§ Handles end to end management of multiple projects and customer issues
§ Records all order- or software-related queries and follow/escalate to resolution
§ Works as part of a broader customer support team, providing back up and support and sharing responsibility for completion of tasks as required
§ Collaborates across departments including Customer Support, Shipping, Supply Chain , User Maintenance, Manufacturing, and Digital Lab, Field Support Team
§ Documents of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
§ Issues escalations, when needed, to appropriate person or department
§ Communicates regularly with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
§ Processes orders/changes according to the established department policies and procedures
§ Informs customer of unit pricing, shipment dates, anticipated delays and any additional information including addressing customer billing questions
§ Tracks orders and deliveries to check overdue dispatches and delivery status
§ Manages data updates and shipment files to ensure the work trail and delivery rescheduling
§ Manages return of goods with the shipping and IT department, and ensure correct customs documentation
§ Monitors open and unconfirmed orders; reviews open physical or digital lab orders, resolving open or unconfirmed orders in the ERP or Manufacturing Web Manager
§ Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse
§ Develops and refines processes and procedures to support continuous improvement
§ Maintains confidentiality of patient information
§ Adheres to all health and safety procedures and policies to ensure a safe working environment
§ Complies with company and departmental policies and administrative requirements.
§ Performs other duties as assigned or as needed
**Who You Are** **- Qualifications**
**Education** : High School Diploma or GED equivalent required; or relevant degree
**Years and Type of Experience** :
§ A minimim of 2 years of experience working in a Customer Support and/or Technical Support environment preferred
§ Dental knowledge and/or experience, preferrably in Orthodontics is a plus
§ Dental certification and/or training a plus
§
**Key Skills, Knowledge & Capabilities:**
§ Proficient in Microsoft Office Suite, browser-based software, basic computer hardware
§ Proficient in Internet and Email Applications
§ Knowledge of CRM systems
§ Knowledge of technical support software, such as, AX, SAP & Salesforce and SmartSolve
§ Ability to manage difficult or emotional customer situations in a timely and professional manner
§ Ability to educate or coach customers via telephone, in person, or in a classroom setting
§ Ability to provide technical assistance via TeamViewer for screen sharing and troubleshooting
§ Ability to handle multiple projects simultaneously with w high degree of professionalism and prioritization
§ Strong communication, collaboration, analytical and leadership skills
§ Strong problem assessment, analytical, decision-making, and problem-solving skills
§ Strong customer service and interpersonal skills, including rapport-building, listening and questioning
§ Excellent verbal, written and communication skills
§ Ability to build productive relationships in a global environment
§ Excellent troubleshooting skills
§ Strong documentation skills
§ Multilingual (read, speak, and write) a plus
§ Availability to work 1st, 2nd, 3rd or variable shift
**How We Lead the DS Way** **- Key Leadership Behaviors**
§ Actively articulates and promotes Dentsply Sirona's vision, mission and values.
§ Advocates on behalf of the customer.
§ Promotes high performance, innovation and continual improvement.
§ Consistently meets Company standards, ethics and compliance requirements.
§ Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.
**Physical Requirements**
**Professional Physical Demands:**
While performing the duties of this job, the employee is frequently required to sit, stand, speak, use hands, reach with hands and arms, see listen and type. May need to lift up to 25 pounds.
**Environmental Requirements**
**Professional Work environment:**
Work primarily performed in an office environment. The noise level is usually moderate with limited temperature fluctuations. May require travel using different forms of transportation.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**What We Are Looking For** **- Scope of Role**
We are looking for an experienced and talented Technical Support Specialist that will be responsible for delivering both customer service and advanced technical support to internal and external stakeholders for Dentsply Sirona's SureSmile Software. Key responsibilities include providing guidance on case planning, software navigation, and related processes via email and telephone.
Given the lean structure of the team, the role requires flexibility and the ability to operate across a broad range of functions. Additionally, as this position supports time zones across the APAC region and operates within a global organization, there is an expectation of availability outside standard business hours.
**What Will You Do** **- Responsibilities for Employment**
§ Manages all order- and software-related queries from all SureSmile customers
§ Repsonds to calls and/or emails by gathering requested information, creating cases and following or escalate case to resolution
§ Supports software intergratios and exports of STL/DICOM Files
§ Handles end to end management of multiple projects and customer issues
§ Records all order- or software-related queries and follow/escalate to resolution
§ Works as part of a broader customer support team, providing back up and support and sharing responsibility for completion of tasks as required
§ Collaborates across departments including Customer Support, Shipping, Supply Chain , User Maintenance, Manufacturing, and Digital Lab, Field Support Team
§ Documents of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
§ Issues escalations, when needed, to appropriate person or department
§ Communicates regularly with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
§ Processes orders/changes according to the established department policies and procedures
§ Informs customer of unit pricing, shipment dates, anticipated delays and any additional information including addressing customer billing questions
§ Tracks orders and deliveries to check overdue dispatches and delivery status
§ Manages data updates and shipment files to ensure the work trail and delivery rescheduling
§ Manages return of goods with the shipping and IT department, and ensure correct customs documentation
§ Monitors open and unconfirmed orders; reviews open physical or digital lab orders, resolving open or unconfirmed orders in the ERP or Manufacturing Web Manager
§ Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse
§ Develops and refines processes and procedures to support continuous improvement
§ Maintains confidentiality of patient information
§ Adheres to all health and safety procedures and policies to ensure a safe working environment
§ Complies with company and departmental policies and administrative requirements.
§ Performs other duties as assigned or as needed
**Who You Are** **- Qualifications**
**Education** : High School Diploma or GED equivalent required; or relevant degree
**Years and Type of Experience** :
§ A minimim of 2 years of experience working in a Customer Support and/or Technical Support environment preferred
§ Dental knowledge and/or experience, preferrably in Orthodontics is a plus
§ Dental certification and/or training a plus
§
**Key Skills, Knowledge & Capabilities:**
§ Proficient in Microsoft Office Suite, browser-based software, basic computer hardware
§ Proficient in Internet and Email Applications
§ Knowledge of CRM systems
§ Knowledge of technical support software, such as, AX, SAP & Salesforce and SmartSolve
§ Ability to manage difficult or emotional customer situations in a timely and professional manner
§ Ability to educate or coach customers via telephone, in person, or in a classroom setting
§ Ability to provide technical assistance via TeamViewer for screen sharing and troubleshooting
§ Ability to handle multiple projects simultaneously with w high degree of professionalism and prioritization
§ Strong communication, collaboration, analytical and leadership skills
§ Strong problem assessment, analytical, decision-making, and problem-solving skills
§ Strong customer service and interpersonal skills, including rapport-building, listening and questioning
§ Excellent verbal, written and communication skills
§ Ability to build productive relationships in a global environment
§ Excellent troubleshooting skills
§ Strong documentation skills
§ Multilingual (read, speak, and write) a plus
§ Availability to work 1st, 2nd, 3rd or variable shift
**How We Lead the DS Way** **- Key Leadership Behaviors**
§ Actively articulates and promotes Dentsply Sirona's vision, mission and values.
§ Advocates on behalf of the customer.
§ Promotes high performance, innovation and continual improvement.
§ Consistently meets Company standards, ethics and compliance requirements.
§ Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.
**Physical Requirements**
**Professional Physical Demands:**
While performing the duties of this job, the employee is frequently required to sit, stand, speak, use hands, reach with hands and arms, see listen and type. May need to lift up to 25 pounds.
**Environmental Requirements**
**Professional Work environment:**
Work primarily performed in an office environment. The noise level is usually moderate with limited temperature fluctuations. May require travel using different forms of transportation.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Sales Specialist - Sample Preparation
Scoresby, Victoria
ThermoFisher Scientific
Posted 15 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join Thermo Fisher Scientific as a Technical Sales Specialist, Sample Preparation (ANZ), and take part in a mission to make the world healthier, cleaner, and safer. This is an outstanding opportunity to be part of a respected, growing organization with a flawless strategy for the near future and beyond. You will be surrounded by collaborative colleagues and given the support and opportunities that only a global leader can offer!
**Key Responsibilities**
Servicing and Managing the Customer Base:
Produce Forward Call Cycle/Plan.
Make regular customer calls either with or without the local Sales person.
Identify fresh business prospects and collaborate with the Technical Sales Manager to cultivate sales opportunities.
Respond to enquiries and complaints, reinforcing the company's position.
Sales Promotion:
Follow the directive selling program to improve the sales of targeted products.
Attend Trade Exhibitions as required to generate leads and prospects.
Conduct customer-specific promotions to encourage sales growth and develop a positive company position.
Develop and implement technology seminars relevant to the account research focus.
Product / Market Knowledge:
Constantly develop product knowledge through company literature and other sources.
Report market trends, competitive promotions, and other activities to aid sales and marketing.
Participate actively in internal product training and external scientific community activities.
Budgets / Targets:
Meet Revenue and Gross Profit sales targets for the defined territory (ANZ).
Achieve sales targets set for specific promotional activities.
Administration and Reports:
Maintain accurate and detailed customer records on the company CRM.
Submit weekly sales reports to the Technical Sales Manager.
Submit all other requested reports by due dates.
Key Account Management:
Identify Key Accounts that will significantly contribute to sales growth.
Partner with the Technical Sales Manager and Marketing to devise strategies for Key Accounts.
Deliver reports to the sales team regarding the progress of Key Accounts.
**Experience and Skills**
Experience and Education:
Educated at BSc or equivalent experience level or above.
At least two years of relevant experience in sales and account relationship management preferred.
Extensive experience in molecular biology and sample preparation across a wide range of life science segments and applications.
Essential Skills:
Strategic selling and market development ability.
Well-developed written and verbal communication skills.
Professional presentation.
Self-management and proven time management.
Frequent interstate travel is required (up to 30%).
Desirable Skills:
A Master's Degree or equivalent experience in life sciences is highly desirable.
Strategic and tactical market development skills.
Presentation skills for internal and marketplace use.
Displayed efficiency in a globally matrixed organization.
Ability to work independently with limited day-to-day supervision.
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join Thermo Fisher Scientific as a Technical Sales Specialist, Sample Preparation (ANZ), and take part in a mission to make the world healthier, cleaner, and safer. This is an outstanding opportunity to be part of a respected, growing organization with a flawless strategy for the near future and beyond. You will be surrounded by collaborative colleagues and given the support and opportunities that only a global leader can offer!
**Key Responsibilities**
Servicing and Managing the Customer Base:
Produce Forward Call Cycle/Plan.
Make regular customer calls either with or without the local Sales person.
Identify fresh business prospects and collaborate with the Technical Sales Manager to cultivate sales opportunities.
Respond to enquiries and complaints, reinforcing the company's position.
Sales Promotion:
Follow the directive selling program to improve the sales of targeted products.
Attend Trade Exhibitions as required to generate leads and prospects.
Conduct customer-specific promotions to encourage sales growth and develop a positive company position.
Develop and implement technology seminars relevant to the account research focus.
Product / Market Knowledge:
Constantly develop product knowledge through company literature and other sources.
Report market trends, competitive promotions, and other activities to aid sales and marketing.
Participate actively in internal product training and external scientific community activities.
Budgets / Targets:
Meet Revenue and Gross Profit sales targets for the defined territory (ANZ).
Achieve sales targets set for specific promotional activities.
Administration and Reports:
Maintain accurate and detailed customer records on the company CRM.
Submit weekly sales reports to the Technical Sales Manager.
Submit all other requested reports by due dates.
Key Account Management:
Identify Key Accounts that will significantly contribute to sales growth.
Partner with the Technical Sales Manager and Marketing to devise strategies for Key Accounts.
Deliver reports to the sales team regarding the progress of Key Accounts.
**Experience and Skills**
Experience and Education:
Educated at BSc or equivalent experience level or above.
At least two years of relevant experience in sales and account relationship management preferred.
Extensive experience in molecular biology and sample preparation across a wide range of life science segments and applications.
Essential Skills:
Strategic selling and market development ability.
Well-developed written and verbal communication skills.
Professional presentation.
Self-management and proven time management.
Frequent interstate travel is required (up to 30%).
Desirable Skills:
A Master's Degree or equivalent experience in life sciences is highly desirable.
Strategic and tactical market development skills.
Presentation skills for internal and marketplace use.
Displayed efficiency in a globally matrixed organization.
Ability to work independently with limited day-to-day supervision.
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
7
Technical Sales Specialist - Analytical Instruments
Scoresby, Victoria
ThermoFisher Scientific
Posted 26 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Office
**Job Description**
Thermo Fisher Scientific has a vision to continue to build a strong footprint and partnership with key customers across Analytical Instrumentation Laboratories, this role is to be instrumental in developing and driving the business to achieve this.
The Technical Sales Specialist (TSS) will develop opportunities and relationships as well as drive sales to close within "territory". The TSS will be accountable for driving the opportunities within the assigned territory to closure by utilising and engaging the appropriate resources within the Company to maximum effect. The TSS will comprehend and use product features, benefits and applications accompanied by selling and business building skills to optimally promote and consummate the sale of Company products and services to achieve or exceed the assigned business sales plan.
**Key Responsibilities:**
+ Achieve/exceed target for each quarter and full year; develop and implement corrective actions to close any gaps to expectations.
+ Adapt to customer buying behaviour and profile
+ Develop a business development plan for the portfolio in the assigned territory, gain partner alignment and implement the aligned plan to exceed sales targets.
+ Partner with cross division sales, applications and service teams to build opportunities and coordinate a company approach with our customers.
+ Maximise customer facing time and meet minimum time-in-field requirements.
+ Produce forward territory plans; keep diaries updated and actively demonstrate your territory planning as well as for allowing collaboration with team members.
+ Effective and efficient territory coverage; manage existing accounts and prospect for new business; identify new business opportunities and work with company resources to develop sales potential.
+ Responsible for efficient opportunity and contact management; maintain accurate, detailed customer records in the CRM.
+ Assist with demonstrations, trade shows, seminars and other company related activities as required
+ · Follow good practices and provide detailed feedback as needed to maximise outcomes when employing seed and demo equipment
+ · Respond to enquiries and complaints in a manner that will reinforce the company's position.
+ Constantly develop a relevant high level of product and application competence
+ Acquire and report information of market trends, competitive activity and promotions, and other activities from the market that may aid the business activity.
+ Collaborate with the total Thermo Fisher Scientific team at key accounts to present a unified value proposition.
+ Providing information to and from the territory, including providing written reports as requested
+ Promoting the Employer's image and product reputation.
**What are we looking for?**
+ Preferred 3-5 years' experience in business development, sales or account relationship management; experience in instrumentation solutions sales preferably in the analytical instruments sector will be highly regarded. An understanding of the market and workflows is desired.
+ Preferred tertiary qualifications to be in science.
**Skills:**
+ Ability to think and implement from a customer perspective whilst building and fostering strong customer relationships
+ Active listening and strong presentation skills
+ Results oriented, with strong sales attributes, a proven record of and passion for sales success. Think strategically and laterally to increase opportunities and market potential. Strong commercial competence with the ability to report clearly and concisely and proven ability to maintain a customer database to a high quality.
+ Establishing a clear course of action to accomplish goals and objectives. Time management skills, effective use of resources and systems, ability to prioritise activities, completion of tasks. Sound administration skills.
+ Ability to maintain composure under pressure; interpersonal savvy both internally and with customers; effective negotiation skills
+ Participative and collaborative work style enabling optimal operation across functional groups; organising to meet targets and deadlines
**Benefits:**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
**Apply today:** ** Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Office
**Job Description**
Thermo Fisher Scientific has a vision to continue to build a strong footprint and partnership with key customers across Analytical Instrumentation Laboratories, this role is to be instrumental in developing and driving the business to achieve this.
The Technical Sales Specialist (TSS) will develop opportunities and relationships as well as drive sales to close within "territory". The TSS will be accountable for driving the opportunities within the assigned territory to closure by utilising and engaging the appropriate resources within the Company to maximum effect. The TSS will comprehend and use product features, benefits and applications accompanied by selling and business building skills to optimally promote and consummate the sale of Company products and services to achieve or exceed the assigned business sales plan.
**Key Responsibilities:**
+ Achieve/exceed target for each quarter and full year; develop and implement corrective actions to close any gaps to expectations.
+ Adapt to customer buying behaviour and profile
+ Develop a business development plan for the portfolio in the assigned territory, gain partner alignment and implement the aligned plan to exceed sales targets.
+ Partner with cross division sales, applications and service teams to build opportunities and coordinate a company approach with our customers.
+ Maximise customer facing time and meet minimum time-in-field requirements.
+ Produce forward territory plans; keep diaries updated and actively demonstrate your territory planning as well as for allowing collaboration with team members.
+ Effective and efficient territory coverage; manage existing accounts and prospect for new business; identify new business opportunities and work with company resources to develop sales potential.
+ Responsible for efficient opportunity and contact management; maintain accurate, detailed customer records in the CRM.
+ Assist with demonstrations, trade shows, seminars and other company related activities as required
+ · Follow good practices and provide detailed feedback as needed to maximise outcomes when employing seed and demo equipment
+ · Respond to enquiries and complaints in a manner that will reinforce the company's position.
+ Constantly develop a relevant high level of product and application competence
+ Acquire and report information of market trends, competitive activity and promotions, and other activities from the market that may aid the business activity.
+ Collaborate with the total Thermo Fisher Scientific team at key accounts to present a unified value proposition.
+ Providing information to and from the territory, including providing written reports as requested
+ Promoting the Employer's image and product reputation.
**What are we looking for?**
+ Preferred 3-5 years' experience in business development, sales or account relationship management; experience in instrumentation solutions sales preferably in the analytical instruments sector will be highly regarded. An understanding of the market and workflows is desired.
+ Preferred tertiary qualifications to be in science.
**Skills:**
+ Ability to think and implement from a customer perspective whilst building and fostering strong customer relationships
+ Active listening and strong presentation skills
+ Results oriented, with strong sales attributes, a proven record of and passion for sales success. Think strategically and laterally to increase opportunities and market potential. Strong commercial competence with the ability to report clearly and concisely and proven ability to maintain a customer database to a high quality.
+ Establishing a clear course of action to accomplish goals and objectives. Time management skills, effective use of resources and systems, ability to prioritise activities, completion of tasks. Sound administration skills.
+ Ability to maintain composure under pressure; interpersonal savvy both internally and with customers; effective negotiation skills
+ Participative and collaborative work style enabling optimal operation across functional groups; organising to meet targets and deadlines
**Benefits:**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
**Apply today:** ** Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
8
Technical Sales Specialist - Transplant Diagnostics
Scoresby, Victoria
ThermoFisher Scientific
Posted 11 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Location/Division Specific Information**
Sydney NSW or Melbourne VIC
**About the Role:**
The role centers on lead generation, sales closure, and customer account management in Australia and New Zealand. Collaborate with the Commercial Leader, Product Managers, and Field Applications Specialists.
As a primarily field-based technical sales specialist, you will serve as the main point of contact for the transplant diagnostics business. You will offer competitor, clinical, and market insights while implementing commercial strategies to meet or surpass operating plans. Regular interstate and international travel is expected.
**What You'll Do:**
+ Achieve monthly, quarterly, and annual sales targets for the territory (ANZ).
+ Provide accurate monthly sales forecasts.
+ Design and implement effective business territory plans.
+ Use data analysis tools to optimize sales and margin metrics for key customer accounts.
+ Manage a detailed opportunity pipeline using the CRM platform (salesforce.com).
+ Generate leads and drive a whole-of-business approach.
+ Champion and grow existing customers while developing new business through a deep understanding of customer needs.
+ Conduct product demonstrations and seminars, supporting growth and retention strategies.
+ Work with Technical and Service teams to resolve customer technical issues.
+ Attend training and industry events to maintain and update your skills.
**Keys to Success:**
**Education**
+ University degree or equivalent experience in a relevant field.
**Experience**
+ Demonstrated ability in histocompatibility, human leukocyte antigen (HLA) laboratories, or other transplant facilities, with relevant clinical experience highly regarded.
+ Experience in capital equipment and consumables sales in transplantation or similar clinical pathology markets.
+ Deep understanding of markets within transplantation or HLA laboratories, medical devices, hospitals, and clinical settings.
+ Proficiency with Microsoft Office Suite and a CRM system.
**Knowledge, Skills, Abilities**
+ Clinical, scientific and technical understanding of histocompatibility and transplantation.
+ Highly motivated and resourceful individual driven by results.
+ Ability to work autonomously and position creative solutions.
+ Proven history of outstanding customer engagement and selling skills.
+ Solution-focused individual who can prioritize time and effort to exceed customer expectations.
+ Excellent numeracy, literacy, and communication skills with a meticulous attention to detail.
+ Strong interpersonal skills with the ability to prioritise key result areas, manage time effectively, and meet deadlines.
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
**Location/Division Specific Information**
Sydney NSW or Melbourne VIC
**About the Role:**
The role centers on lead generation, sales closure, and customer account management in Australia and New Zealand. Collaborate with the Commercial Leader, Product Managers, and Field Applications Specialists.
As a primarily field-based technical sales specialist, you will serve as the main point of contact for the transplant diagnostics business. You will offer competitor, clinical, and market insights while implementing commercial strategies to meet or surpass operating plans. Regular interstate and international travel is expected.
**What You'll Do:**
+ Achieve monthly, quarterly, and annual sales targets for the territory (ANZ).
+ Provide accurate monthly sales forecasts.
+ Design and implement effective business territory plans.
+ Use data analysis tools to optimize sales and margin metrics for key customer accounts.
+ Manage a detailed opportunity pipeline using the CRM platform (salesforce.com).
+ Generate leads and drive a whole-of-business approach.
+ Champion and grow existing customers while developing new business through a deep understanding of customer needs.
+ Conduct product demonstrations and seminars, supporting growth and retention strategies.
+ Work with Technical and Service teams to resolve customer technical issues.
+ Attend training and industry events to maintain and update your skills.
**Keys to Success:**
**Education**
+ University degree or equivalent experience in a relevant field.
**Experience**
+ Demonstrated ability in histocompatibility, human leukocyte antigen (HLA) laboratories, or other transplant facilities, with relevant clinical experience highly regarded.
+ Experience in capital equipment and consumables sales in transplantation or similar clinical pathology markets.
+ Deep understanding of markets within transplantation or HLA laboratories, medical devices, hospitals, and clinical settings.
+ Proficiency with Microsoft Office Suite and a CRM system.
**Knowledge, Skills, Abilities**
+ Clinical, scientific and technical understanding of histocompatibility and transplantation.
+ Highly motivated and resourceful individual driven by results.
+ Ability to work autonomously and position creative solutions.
+ Proven history of outstanding customer engagement and selling skills.
+ Solution-focused individual who can prioritize time and effort to exceed customer expectations.
+ Excellent numeracy, literacy, and communication skills with a meticulous attention to detail.
+ Strong interpersonal skills with the ability to prioritise key result areas, manage time effectively, and meet deadlines.
**Benefits**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 120,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
**Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
9