18 Specialist Engineer jobs in Australia

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
+ Manage and Optimize Cloud Infrastructure, Oversee the deployment, management, and scaling of AWS cloud infrastructure to support a robust data platform.
+ Implement and maintain monitoring solutions to ensure optimal performance, availability, and reliability of cloud-hosted services.
+ Develop and maintain automation scripts using tools like Terraform, CloudFormation, and Ansible to streamline operations and reduce manual intervention.
+ Lead the response to operational incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
+ Ensure the cloud environment adheres to security best practices and compliance requirements, including regular audits and vulnerability assessments.
+ Work closely with development, data engineering, and security teams to integrate new features and improvements into the cloud infrastructure.
+ Monitor and optimize cloud spending, implementing cost-saving measures without compromising performance or reliability.
+ Maintain comprehensive documentation of the cloud architecture, processes, and procedures.
+ Plan and execute backup, archive, and recovery procedures for cloud-based data platform.
**Who You'll Work With**
Our Cloud Operations team is a global force, managing end-to-end cloud infrastructure across major CSPs. We work in a 24x7 environment, ensuring availability, data protection, and timely upgrades. Collaborating with product development and IT and Architecture teams, we're passionate about excellence and stay ahead of the curve in this ever-evolving cloud landscape. If you're ready to shape the future of cloud operations, come be part of our dynamic team!
At the heart of our team lies a commitment to reliability and innovation. We thrive on challenges, adapt swiftly to change. Whether it's optimizing resource allocation or troubleshooting complex incidents, we're in it together.
The position will report to Delivery Manager, Cloud Operations.
**What Makes You a Qualified Candidate**
+ Bachelor's degree in Engineering, IT, or a related field
+ Minimum of 7 years of experience in cloud operations, with a strong focus on AWS services
+ Proficiency in AWS services such as EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and more
+ Hands-on experience with infrastructure as code (IaC) tools like Terraform, CloudFormation, and configuration management tools like Ansible or Chef
+ Strong scripting skills in languages such as Python, Shell, or PowerShell
+ Experience with monitoring tools like Prometheus, Grafana, ELK Stack, or AWS CloudWatch
+ Understanding of cloud security principles, including IAM policies, security groups, and encryption
+ Excellent troubleshooting skills and the ability to perform root cause analysis
+ Certified Solutions Architect/Sysops Associate, AWS Certified DevOps Engineer, or similar certifications are highly desirable
+ Experience with Datadog for monitoring and performance optimization will be a significant advantage
+ Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.
+ Good understanding of ITIL (certification will be an advantage)
+ Hands-on with an industry standard ITIL tool (ServiceNow experience preferred)
+ Flexibility and Willingness to work in a 24x7 environment and adapt to shift schedules as per the roster
**What You'll Bring**
+ A proactive approach to identifying and implementing improvements in cloud operations.
+ Strong interpersonal skills to work effectively with cross-functional teams.
+ Meticulous attention to detail to ensure the reliability and security of the cloud infrastructure.
+ Ability to adapt to rapidly changing environments and new technologies.
+ A commitment to delivering high-quality solutions that meet the needs of internal and external stakeholders.
+ A passion for staying up-to-date with the latest trends and advancements in cloud technology.
+ Extensive experience in managing and optimizing large and complex AWS environments, including EC2, S3, RDS, and VPC configurations.
+ Proficiency in Linux system administration, including installation, configuration, and maintenance of Linux servers.
+ Expertise in managing patching and upgrades of Linux-hosted applications to ensure security and performance
+ Teradata VantageCloud knowledge or experience (will be an advantage)
#LI-AB4
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
+ Manage and Optimize Cloud Infrastructure, Oversee the deployment, management, and scaling of AWS cloud infrastructure to support a robust data platform.
+ Implement and maintain monitoring solutions to ensure optimal performance, availability, and reliability of cloud-hosted services.
+ Develop and maintain automation scripts using tools like Terraform, CloudFormation, and Ansible to streamline operations and reduce manual intervention.
+ Lead the response to operational incidents, perform root cause analysis, and implement corrective actions to prevent recurrence.
+ Ensure the cloud environment adheres to security best practices and compliance requirements, including regular audits and vulnerability assessments.
+ Work closely with development, data engineering, and security teams to integrate new features and improvements into the cloud infrastructure.
+ Monitor and optimize cloud spending, implementing cost-saving measures without compromising performance or reliability.
+ Maintain comprehensive documentation of the cloud architecture, processes, and procedures.
+ Plan and execute backup, archive, and recovery procedures for cloud-based data platform.
**Who You'll Work With**
Our Cloud Operations team is a global force, managing end-to-end cloud infrastructure across major CSPs. We work in a 24x7 environment, ensuring availability, data protection, and timely upgrades. Collaborating with product development and IT and Architecture teams, we're passionate about excellence and stay ahead of the curve in this ever-evolving cloud landscape. If you're ready to shape the future of cloud operations, come be part of our dynamic team!
At the heart of our team lies a commitment to reliability and innovation. We thrive on challenges, adapt swiftly to change. Whether it's optimizing resource allocation or troubleshooting complex incidents, we're in it together.
The position will report to Delivery Manager, Cloud Operations.
**What Makes You a Qualified Candidate**
+ Bachelor's degree in Engineering, IT, or a related field
+ Minimum of 7 years of experience in cloud operations, with a strong focus on AWS services
+ Proficiency in AWS services such as EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, and more
+ Hands-on experience with infrastructure as code (IaC) tools like Terraform, CloudFormation, and configuration management tools like Ansible or Chef
+ Strong scripting skills in languages such as Python, Shell, or PowerShell
+ Experience with monitoring tools like Prometheus, Grafana, ELK Stack, or AWS CloudWatch
+ Understanding of cloud security principles, including IAM policies, security groups, and encryption
+ Excellent troubleshooting skills and the ability to perform root cause analysis
+ Certified Solutions Architect/Sysops Associate, AWS Certified DevOps Engineer, or similar certifications are highly desirable
+ Experience with Datadog for monitoring and performance optimization will be a significant advantage
+ Excellent verbal and written communication skills to effectively collaborate with team members and stakeholders.
+ Good understanding of ITIL (certification will be an advantage)
+ Hands-on with an industry standard ITIL tool (ServiceNow experience preferred)
+ Flexibility and Willingness to work in a 24x7 environment and adapt to shift schedules as per the roster
**What You'll Bring**
+ A proactive approach to identifying and implementing improvements in cloud operations.
+ Strong interpersonal skills to work effectively with cross-functional teams.
+ Meticulous attention to detail to ensure the reliability and security of the cloud infrastructure.
+ Ability to adapt to rapidly changing environments and new technologies.
+ A commitment to delivering high-quality solutions that meet the needs of internal and external stakeholders.
+ A passion for staying up-to-date with the latest trends and advancements in cloud technology.
+ Extensive experience in managing and optimizing large and complex AWS environments, including EC2, S3, RDS, and VPC configurations.
+ Proficiency in Linux system administration, including installation, configuration, and maintenance of Linux servers.
+ Expertise in managing patching and upgrades of Linux-hosted applications to ensure security and performance
+ Teradata VantageCloud knowledge or experience (will be an advantage)
#LI-AB4
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**What are we offering you?**
+ Training - commensurate with experience
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Novated Leasing options
+ Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers
+ Access to our Employee Assistance Program
**Who will you be working with?**
Reporting to the Service Leader, the Technical Specialist will provide Wabtec Locomotive technical advice to Roy Hill maintenance staff for all owned locomotives on the Roy Hill rail network. This includes future implementation of zero emissions locomotives (battery locomotives) as the first in the world operation.
**Where is the position located?**
Dampier, WA.
**Roster?** 7 on 7 off, FIFO or Residential
**What will your typical day look like?**
+ Work hand in hand with the customer for implementation of new Battery Electric Locomotive across all facets of operations, maintenance, and engineering;
+ Coordinate implementation of field modifications and monitor effectiveness;
+ Develop a deep understanding of the customer's business to identify opportunities for account growth;
+ Ensure timely resolution of customer issues and customer satisfaction;
+ Interact with Wabtec teams regionally on issues, product development and training;
+ Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
+ Operate safely and under site isolation processes;
+ Provide coaching and assistance to customer on product maintenance, troubleshooting and repair;
+ Perform joint investigation of failed components with the customer for warranty administration;
+ Partner with the customer to develop and have a smooth transition of BEL locomotive into operations;
+ Achieve Wabtec internal training certification training within 18 months;
+ Respond to Roy Hill requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support;
+ Day-to-Day ERP Transactions to ensure timely material transactions;
+ Report on performance criteria and customer monthly meeting including RX's, trending and pareto CCD charts;
+ Track product performance metrics and issue recommendations for continuous improvement; and
+ Own technical fleet performance on site in regarding to product performance.
**What do we want to know about you?**
+ Grade A Electrical License or equivalent;
+ Ability to effectively manage several projects simultaneously in a dynamic and face paced environment;
+ Demonstrated ability to support and resolve problems with customer focus;
+ Experience working within the Rail Industry preferably on Wabtec / GET locomotives;
+ Strong customer service mindset;
+ Strong oral and written communication skills;
+ Strong interpersonal and leadership skills;
+ Ability and willingness to travel internationally and domestically as required;
+ A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal;
+ Ability to work in the Pilbara region of Western Australia namely Port Hedland; and
+ Effective problem-solving skills and ability.
**We are a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.**
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We are seeking a highly skilled and experienced professional to join our team as either a **Senior Field Technical Specialist** or a **Field Technical Expert** (depending on the candidate's background and level of expertise) within our CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
This role is based in Victoria and is responsible for providing technical expertise at implant and follow up as well as troubleshooting when required. Supporting the Territory Managers and Clinicians with Pacemaker and ICD clinics is another core component of this role.
**What You'll Do**
+ Support implantation of pacemakers, defibrillators and CRT devices.
+ Conduct and provide technical support and advice at post op follow ups and clinics.
+ Attend didactic training and complete course exams.
+ Attend field visits to observe device implants.
+ Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to understand the objectives designed to drive business growth.
+ Conduct education/training to hospital staff.
+ Identify customer needs and communicate these to appropriate Territory Manager.
+ Maintain and update product knowledge.
+ Commence education towards IBHRE certification.
+ Assist with product marketing and launches.
+ Provide market feedback on product and competitor activity.
+ Comply with customer service and other administrative requirements within the required timeframe.
**Required Qualifications and Experience**
+ Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
+ Minimum 5 year working with CRM products.
+ This role requires participation in the relevant on-call roster applicable to your role.
+ Low and High Voltage CRM Product Certification is preferred.
**Preferred Qualifications and Experience**
+ IBHRE certification is preferred.
+ Leadless pacemaker implant experience is highly preferred
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We are seeking a highly skilled and experienced professional to join our team as either a **Senior Field Technical Specialist** or a **Field Technical Expert** (depending on the candidate's background and level of expertise) within our CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
This is responsible for providing technical expertise at implant and follow up as well as troubleshooting when required. Supporting the Territory Managers and Clinicians with at Pacemaker and ICD clinics is another core component of this role.
This role will cover all of NSW with majority of work expected in Sydney, however it is important that the successful candidate is comfortable travelling outside of Sydney and occasional interstate work.
**What You'll Do**
+ Support implantation of pacemakers, defibrillators and CRT devices.
+ Conduct and provide technical support and advice at post op follow ups and clinics.
+ Attend didactic training and complete course exams.
+ Attend field visits to observe device implants.
+ Develop a clear understanding of sales force effectiveness (SFE) imperatives by undertaking sales skills training and engaging with territory managers to understand the objectives designed to drive business growth.
+ Conduct education/training to hospital staff.
+ Identify customer needs and communicate these to appropriate Territory Manager.
+ Maintain and update product knowledge.
+ Commence education towards IBHRE certification.
+ Assist with product marketing and launches.
+ Provide market feedback on product and competitor activity.
+ Comply with customer service and other administrative requirements within the required timeframe.
**Required Qualifications and Experience**
+ Tertiary qualifications in Biomedical, Engineering, Medical Science, Human Movement or related field (Coronary Care Nursing/Cardiac Technician) essential.
+ Minimum 5 year working with CRM products.
+ This role requires participation in the relevant on-call roster applicable to your role.
+ Low and High Voltage CRM Product Certification is preferred.
**Preferred Qualifications and Experience**
+ IBHRE certification is preferred.
+ Leadless pacemaker implant experience is highly preferred
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**About Abbott**
**Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.**
**Working at Abbott**
**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:**
**Career development with an international company where you can grow the career you dream of .**
**Amazing health and wellness benefits and perks.**
**A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.**
**A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**
**Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.**
**Primary Job Function**
**Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations.**
**Our current service methodology is one of using an adaptive and predictive model of identifying failure before it occurs and requires an individual who can adapt in this new model of doing service.**
**Core Job Responsibilities**
**Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements.**
**Instruct customers in maintenance and troubleshooting procedures.**
**Complete user verification checks Test Equipment as prescribed. Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy.**
**Strong methodical and logical thinking skills**
**Must be a strong communicator with good interpersonal skills**
**Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective.**
**Ability to do Root Cause Analysis and driven to achieve positive results for our customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution.**
**Must be team oriented and have the ability to work with multi-disciplined teams**
**Eagerness to develop skills and knowledge through training and education**
**Potential for 50% travel within Victoria and across broader interstate locations as required**
**Willingness to be part of a rotating roster to support customers after hours.**
**Minimum Education**
**Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field.**
**Minimum Experience/Training Required**
**Electrical experience is necessary**
**Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Hematology instrumentation, GLP tracks will be an advantage**
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team
LexisNexis Risk Solutions is seeking a bright, dynamic, and hands-on 2nd Line Support Analyst to join our esteemed team. This role will be based in our St Leonards Sydney office and will focus primarily on providing technical support to users in Australia, while also working in close collaboration with colleagues to support users across the Asia-Pacific region.
About The Role
The successful candidate will additionally liaise with 1st line Service Desk analysts and 3rd line senior support specialists to ensure the delivery of efficient, reliable, and seamless IT operations
As a member of our global Infrastructure and Enterprise Services group, consisting of over 130 professionals and providing support to more than 11,000 Windows and MacOS users across diverse business units and geographical regions, you will assume a critical role in ensuring the consistent delivery of world-class IT support services.
Responsibilities
+ Proven enterprise-level experience supporting both MacOS and Windows environments
+ Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
+ Experience with MacOS management tools (e.g., JAMF Pro)
+ Strong knowledge of Active Directory administration and account management processes
+ Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues
+ Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)
+ Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
+ Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment
+ Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)
+ Experience operating AV equipment (e.g., Logitech Rally systems)
Requirements
+ Fluency in spoken and written English, with strong communication skills
+ A strong communicator who values teamwork and customer service
+ Independent, reliable, and responsible, with excellent attention to detail
+ Highly organised and able to prioritise effectively
+ Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement
+ Proactive in problem-solving, with a hands-on approach to technical challenge
+ Experience with Citrix client troubleshooting
+ Basic network troubleshooting skills
+ Foundational knowledge of PowerShell scripting
Learn more about the LexisNexis Risk team and how we work here ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Service Specialist II
Date: Oct 5, 2025
Req ID:
Location:
Sunshine West, VIC, AU
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Supervisor, Technical Service and make your contribution.
This position will be considered either Onsite or Hybrid.
**Job Summary:**
The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to AGCO field service inquiries via telephone, and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). In special circumstances, the Specialist may also support local manufacturing site activities (product line audits, end of line quality audits, aid in solving issues with product in the manufacturing environment). The Employee will be responsible to authoring technical documentation and to monitor the execution of the campaign in the regions.
**Your Impact will include, but not limited to the following**
+ Supervise the CS Escalation process and Full Harvesting portfolio of the region ensuring Issues are addressed quickly and solution develop/ communicate appropriately into the region.
+ Inquiries / communications: Responsible for processing inquiries related to product failure diagnostics, performance, reliability, product features, service administration, product training, and warranty. Structure responses in Salesforce consistent with defined standards governing case content, quality and structure; with sensitivity to cost of machine repairs to AGCO warranty, dealer, and customers. Responses will be tailored to include complete information as they are also available for future reference by other Specialists.
+ Problem investigation: Use existing tools ( Knowledge, Technical Publications, PPR tools, Engineering tools, etc.) to research technical solutions when said solutions are known. Otherwise, work with Team Leader and/or Product Performance, Engineerign other dept. on issues where technical solution is not known.
+ Technical Services and Support Improvements: Assist Product Performance Specialist and Product Performance Manager to identify product issues while maintaining or improving product performance, reliability, quality and customer satisfaction. This may involve drafting and developing PPR items and aiding in analysis.
+ Continuous Personal Growth: Expand skills and abilities through participation in training offered by the Technical Training department, internally facilitated training events, on-line and other available company offered training. A Specialist's skills will be reviewed and accessed semi-annually by the Team Leader. Complete miscellaneous assignments related to Technical Support as requested by Team Leader.
**Your Experience and Qualifications**
+ A comprehensive technical knowledge of AGCO products and of mechanical/electrical system. Knowledge of service/parts management methods
+ Good knowledge of mechanized agriculture and land preparation techniques
+ Good interpersonal skills. Commercial awareness
+ Good understanding of the farm machinery dealer network
+ High level PC expertise and Office Package. Ability to communicate at all levels
**Key Competencies**
+ Strategic thinking and planning
+ Relationship management
+ Sales and negotiation
+ Market awareness
+ Self-motivation and initiative
+ Problem-solving and adaptability
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Employee Stock Purchase Plan
+ A supportive workplace culture
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

**Join us as we bring agriculture into the future and apply now!**

AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

**Please note:**
1. As an essential part of our hiring process, you will be required to undertake a National Criminal Check.

1. You are required to have Australia work rights as no work/ visa sponsorship is offered with this role.
**Job Segment:** Relationship Manager, Performance Management, Field Service, Technical Support, Customer Service, Human Resources, Manufacturing, Research, Technology

**Requistion ID** : 80624
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**What We Are Looking For** **- Scope of Role**
We are looking for an experienced and talented Technical Support Specialist that will be responsible for delivering both customer service and advanced technical support to internal and external stakeholders for Dentsply Sirona's SureSmile Software. Key responsibilities include providing guidance on case planning, software navigation, and related processes via email and telephone.
Given the lean structure of the team, the role requires flexibility and the ability to operate across a broad range of functions. Additionally, as this position supports time zones across the APAC region and operates within a global organization, there is an expectation of availability outside standard business hours.
**What Will You Do** **- Responsibilities for Employment**
§ Manages all order- and software-related queries from all SureSmile customers
§ Repsonds to calls and/or emails by gathering requested information, creating cases and following or escalate case to resolution
§ Supports software intergratios and exports of STL/DICOM Files
§ Handles end to end management of multiple projects and customer issues
§ Records all order- or software-related queries and follow/escalate to resolution
§ Works as part of a broader customer support team, providing back up and support and sharing responsibility for completion of tasks as required
§ Collaborates across departments including Customer Support, Shipping, Supply Chain , User Maintenance, Manufacturing, and Digital Lab, Field Support Team
§ Documents of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
§ Issues escalations, when needed, to appropriate person or department
§ Communicates regularly with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
§ Processes orders/changes according to the established department policies and procedures
§ Informs customer of unit pricing, shipment dates, anticipated delays and any additional information including addressing customer billing questions
§ Tracks orders and deliveries to check overdue dispatches and delivery status
§ Manages data updates and shipment files to ensure the work trail and delivery rescheduling
§ Manages return of goods with the shipping and IT department, and ensure correct customs documentation
§ Monitors open and unconfirmed orders; reviews open physical or digital lab orders, resolving open or unconfirmed orders in the ERP or Manufacturing Web Manager
§ Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse
§ Develops and refines processes and procedures to support continuous improvement
§ Maintains confidentiality of patient information
§ Adheres to all health and safety procedures and policies to ensure a safe working environment
§ Complies with company and departmental policies and administrative requirements.
§ Performs other duties as assigned or as needed
**Who You Are** **- Qualifications**
**Education** : High School Diploma or GED equivalent required; or relevant degree
**Years and Type of Experience** :
§ A minimim of 2 years of experience working in a Customer Support and/or Technical Support environment preferred
§ Dental knowledge and/or experience, preferrably in Orthodontics is a plus
§ Dental certification and/or training a plus
§
**Key Skills, Knowledge & Capabilities:**
§ Proficient in Microsoft Office Suite, browser-based software, basic computer hardware
§ Proficient in Internet and Email Applications
§ Knowledge of CRM systems
§ Knowledge of technical support software, such as, AX, SAP & Salesforce and SmartSolve
§ Ability to manage difficult or emotional customer situations in a timely and professional manner
§ Ability to educate or coach customers via telephone, in person, or in a classroom setting
§ Ability to provide technical assistance via TeamViewer for screen sharing and troubleshooting
§ Ability to handle multiple projects simultaneously with w high degree of professionalism and prioritization
§ Strong communication, collaboration, analytical and leadership skills
§ Strong problem assessment, analytical, decision-making, and problem-solving skills
§ Strong customer service and interpersonal skills, including rapport-building, listening and questioning
§ Excellent verbal, written and communication skills
§ Ability to build productive relationships in a global environment
§ Excellent troubleshooting skills
§ Strong documentation skills
§ Multilingual (read, speak, and write) a plus
§ Availability to work 1st, 2nd, 3rd or variable shift
**How We Lead the DS Way** **- Key Leadership Behaviors**
§ Actively articulates and promotes Dentsply Sirona's vision, mission and values.
§ Advocates on behalf of the customer.
§ Promotes high performance, innovation and continual improvement.
§ Consistently meets Company standards, ethics and compliance requirements.
§ Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.
**Physical Requirements**
**Professional Physical Demands:**
While performing the duties of this job, the employee is frequently required to sit, stand, speak, use hands, reach with hands and arms, see listen and type. May need to lift up to 25 pounds.
**Environmental Requirements**
**Professional Work environment:**
Work primarily performed in an office environment. The noise level is usually moderate with limited temperature fluctuations. May require travel using different forms of transportation.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.