24 Specialists jobs in Australia
Customer Service Specialists

Posted 3 days ago
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Customer Service Specialists
Job Description
**Start your new adventure on 24th November 2025!**
**Are you ready to embark on a rewarding career journey? We are seeking multiple passionate Customer Service Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds.**
**Why You'll Love This Role:**
+ **Permanent:** Full-Time & Part Time -30 hours per week Opportunities: Work onsite with stable employment in a dynamic environment.
+ **Competitive Compensation:** $28.12ph + 12% super + penalty rates, with a quarterly performance incentive scheme.
+ **Rotating Roster:** Monday to Friday from 8am to 8pm, and Saturdays 9am to 5pm. (38hrs over 5 days)
+ **Comprehensive Training** : Benefit from 3 weeks of full-time paid training designed to set you up for success.
**Key Responsibilities:**
+ **Customer Engagement:** Be the first point of contact, providing exceptional service across various channels including calls, emails, and social media.
+ **Personalised Assistance:** Understand individual customer needs to deliver tailored experiences.
+ **Emotional Intelligence** : Guide customers through their superannuation journey with empathy and resilience.
**What's in It for You?**
+ **Career Growth:** Experience the power of what's next with continuous training and support.
+ **Exclusive Benefits:** Enjoy perks, discounts with top brands, and a free Employee Assistance Program for you and your family.
+ **Supportive Environment:** Enjoy free parking, an award-winning workplace, and a supportive team atmosphere.
+ **Recognition:** Be a part of our reward and recognition program.
**Who Are We Looking For?**
+ **Customer Service Enthusiasts:** No contact centre experience needed, but exceptional service skills are essential!
+ **Tech-Savvy Problem Solvers:** Navigate multiple systems in a fast-paced environment with ease.
+ **Dedicated Professionals:** Achieve targets and KPIs with enthusiasm and integrity.
+ **Compliance Ready:** Must have full working rights in Australia, be at least 18 years old, and pass background checks.
Concentrix is a global leader in customer experience solutions, providing extensive services in over 70 countries. In Australia, Concentrix offers superior customer engagement services with locations in Brisbane, Ballarat, Townsville, and the Gold Coast. The company serves diverse sectors including Superannuation, Banking, Luxury Tech Goods, Federal and State government, and Telecommunications, ensuring high-quality interactions often without you being aware that you are speaking to a Concentrix team member.
We create game-changing career journeys that power our people towards greater opportunities and brighter futures. If you are excited to take on a new exciting new role, **APPLY NOW!**
_Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions._
Location:
AUS Ballarat Corner University Drive and Vincent Drive
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Risk and Compliance Specialists

Posted today
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As a member the Promontory Australia team at IBM you will contribute to the firm's efforts in working with clients on challenging strategic, risk management, and regulatory compliance issues.
Our team of specialists offers the following services across Prudential, Conduct and AML Regulation:
· Risk Management - Providing advisory and assurance services regarding organisational transformation across risk management, governance, culture, accountability and compliance.
· Remediation Services - Assurance to regulators and firms over customer focused remediation programs.
· Regulatory Framework - Advising regulators and industry associations on building regulatory frameworks.
· Regulatory Liaison - Helping our clients navigate relationships with regulators.
· RegTech - Working with IBM teams and leveraging their technology assets in advising clients on AI based solutions and associated risk governance.
We have a diverse client base in Australia, which includes some of Australia's largest financial institutions and clients drawn from the public sector.
As an Associate Consultant, you will be responsible for managing risk, regulatory and compliance engagements on a day-to-day basis, analysing complex problems, developing recommendations to address client issues and heavily involved in reports and other deliverables. A strong consulting background with experience in non-financial risk management (including operational risk and resilience) and or superannuation is preferable. You will also be expected to draw upon your insights and networks to identify business opportunities for IBM Promontory to pursue.
**Your role and responsibilities**
To be successful in this role a candidate must have the stature to engage effectively with clients and potential clients at all levels. The candidate will also need to inspire and work effectively with team members drawn from a range of technical disciplines. Interact comfortably with executive management across industry and regulatory authorities. Key responsibilities will include:
* Manage projects and act as client point of contact on a day-to-day basis contributing to engagements being delivered to budget and meeting profit and realisation targets.
* Undertake analysis as directed and take responsibility for the preparation of project deliverables, including reports and presentations.
* Interact comfortably with executive management of and regulatory authorities, generally with a Director or Senior Principal present.
* Strong analytical skills, oral skills, with demonstrated ability to communicate clearly, simply and logically.
* Strong written communication skills with, the ability to construct well-founded, clear, and concise analyses and recommendations.
* Ability to handle complex information, solve problems, and manage multiple tasks.
* Ability to work closely with, and communicate effectively with, clients and within all levels of the organisation.
· Strong commitment to integrity and ethics.
The candidate will also be required to build and retain relationships across the industry and to identify opportunities for further work. This includes the ability to establish and maintain positive relationships and contribute to teams that are motivated to succeed.
**Required technical and professional expertise**
· An undergraduate degree in either Accounting, Commerce, Finance, or Law - with postgraduate qualifications highly regarded.
· At demonstrated experience in Financial services, Consulting, Regulator, Compliance, Risk management, Governance or legal.
· Track record working in a fast-paced and unstructured environment with aptitude for identifying and developing innovative solutions to client challenges.
**Preferred technical and professional experience**
Analytics and data: Proven track record of successfully delivering highly analytical and data intensive work. Strong understanding of data governance and experience in working with large and unstructured datasets to draw meaningful and actionable insights and outcomes.
AI: A strong understanding of AI fundamentals, including AI governance, and model development and application.
Expert level capabilities in Excel (incl. advanced excel functionality and VBA / Macro development). Expert level capabilities in working with large datasets in SQL
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Commercial Specialists - Expression of Interest

Posted today
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Commercial Specialists - Expression of Interest
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
KBR is inviting Expressions of Interest (EOI) from highly skilled and experienced defence commercial professionals to support our Maritime Sustainment programs across Australia in support of the Royal Australian Navy.
As part of KBR, you will contribute to delivering innovative, safe, and sustainable solutions that shape the future of Maritime Sustainment. Inviting EOI's from professionals across multiple commercial areas, including but not limited to:
+ Commercial Management
+ Contract Management
+ Sub-Contract Management
+ Program Accounting
+ Project Controls
+ General Administration
All candidates will be required to hold and maintain an active Baseline Defence Security Clearance. Only candidates holding a Baseline Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-AH1
Commercial Specialists - Expression of Interest

Posted today
Job Viewed
Job Description
Commercial Specialists - Expression of Interest
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
KBR is inviting Expressions of Interest (EOI) from highly skilled and experienced defence commercial professionals to support our Maritime Sustainment programs across Australia in support of the Royal Australian Navy.
As part of KBR, you will contribute to delivering innovative, safe, and sustainable solutions that shape the future of Maritime Sustainment. Inviting EOI's from professionals across multiple commercial areas, including but not limited to:
+ Commercial Management
+ Contract Management
+ Sub-Contract Management
+ Program Accounting
+ Project Controls
+ General Administration
All candidates will be required to hold and maintain an active Baseline Defence Security Clearance. Only candidates holding a Baseline Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-AH1
Solution Area Specialists - AI Business Process - Canberra

Posted 16 days ago
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Job Description
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within the Federal and ACT Government with experience in CRM, ERP, AI or Low Code technology sales.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide them through decision frameworks and evaluation plans.
+ Craft and negotiate terms for multimillion-dollar digital transformation initiatives, ensuring alignment with customer objectives and compliance requirements.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and planning.
+ Leverage relationships within the Canberra-based Federal and ACT Government sector to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ Must be based in Canberra (no remote option).
+ Must be an Australian citizen and eligible to hold a security clearance.
+ 3 years+ experience selling solutions with connected end-to-end business transformation across business units within the Federal Goverment.
+ 3 years+ leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in complex customers or similar experience managing stakeholders from your time within government.
+ Experience in deal crafting, negotiating terms and contracts for digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Solution Area Specialists - AI Business Process - Canberra

Posted 16 days ago
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Job Description
As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic Federal Government customers. You bring extensive experience in managing complex, high-value relationships within the public sector and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks within the Federal Government. Your ability to align technology solutions-including AI, CRM, ERP, and Low Code platforms-with public sector policy and strategic objectives enables you to deliver meaningful outcomes. You excel at orchestrating across internal teams, partners, and services organizations to provide integrated solutions, while navigating government budget cycles to achieve mutually beneficial results in complex, matrixed environments.
**Responsibilities**
**Responsibilities**
+ Drive connected, end-to-end business transformation solutions across multiple business units within the Federal Government.
+ Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution.
+ Engage with complex customer environments and guide them through decision frameworks and evaluation plans.
+ Craft and negotiate terms for multimillion-dollar digital transformation initiatives, ensuring alignment with customer objectives and compliance requirements.
+ Maintain accurate forecasting and pipeline hygiene to support business performance and planning.
+ Leverage strong existing relationships within the Canberra-based Federal Government sector to deliver consistent, measurable outcomes.
**Qualifications**
**Minimum Experience**
+ Must be based in Canberra (no remote option).
+ Must be an Australian citizen and eligible to hold a security clearance.
+ Located in Canberra, you have relationships and a reputation for delivering outcomes.
+ 10+ years experience selling solutions with connected end-to-end business transformation across business units within the Federal Goverment.
+ 10+ years experience leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in complex customers.
+ Experience in deal crafting, negotiating terms and contracts for multimillion-dollar digital transformation initiatives.
+ Forecasting business and maintaining pipeline hygiene.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Sr. Manager, Specialists Solutions Architects, ANZ Public Sector

Posted 16 days ago
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Job Description
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, tech skills necessary to help position AWS as the best cloud provider of choice? Do you love building new strategic and data-driven businesses? Join the ANZ-Public Sector Specialist team as a Sr. Manager, Specialists Solutions Architects!
ANZ Specialist team is part of the WWPS team, which is responsible for driving revenue, adoption, and growth from the largest and fastest growing Public Sector customers. We work backwards from our customers' most complex, business-critical problems to build and execute go-to-market plans. The team include technical business development, specialist, and technical solutions architecture. As part of team, you'll manage a team of specialist solution architects and provide expertise across the entire customer life cycle, from accelerating the adoption of established businesses to developing ideas for new services. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.
AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities
- Manage a team of Specialist SAs cross domain
- Interact at the CxO/VP level, as well as developers and technical architects, to develop pipeline, secure lighthouse customers, drive top-line-revenue, and explore strategic partnerships.
- Develop and deploy sales motions and programs that leverage Field Sales teams, as well as technology and consulting partner channels.
- Collaborate with the Service and Technical teams to create solutions that solve customer problems, including reference architectures, patterns, automation, release plan.
- Collaborate with Marketing to develop and align digital marketing campaigns to drive awareness and demand.
- Technical Thought Leadership
- Hire, on-board, train, and develop new Specialist Solution Architects
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Guide your team to find ways to scale tech knowledge via products, programs, and the AWS Field
- Capture and share best-practice knowledge amongst the AWS SA community
- Guide and motivate the development of whitepapers, datasheets, and other high-value customer facing guidance and best practices
- Become a trusted advisor within customer accounts to enable them to be "Cloud advocates"
- Act as a conduit and liaison between customers, service engineering teams and support.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 10+ years of management of technical, enterprise customer facing resources or equivalent experience
- 7+ years of infrastructure architecture, database architecture and networking experience
- Bachelor's degree
- Experience architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc.
Preferred Qualifications
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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12 Month Fixed Term Contract - Solution Area Specialists (Cloud and AI Platforms)
Posted 1 day ago
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Location: Melbourne or Sydney
Microsoft's Commercial Solution Area (CSA) sets the sales strategy, leads technical sales, and operations as a hub for the Commercial Solution Areas and Support Services that power the Microsoft Cloud. We work closely with other Microsoft teams and partners, especially Customer Success, Marketing, and the STU, to ensure those solutions meet our customers' needs.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
+ Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Lands conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
+ Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and connects the partner ecosystems to scale business results.
+ Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
+ Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
+ Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas
+ Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
**Qualifications**
7+ years technology-related sales or account management experience; OR Bachelor's Degree in Computer Science, Information Technology, Business Administration or related field AND 6+ years technology-related sales or account management experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
12 Month Fixed Term Contract - Solution Area Specialists (Cloud and AI Platforms)
Posted 1 day ago
Job Viewed
Job Description
Microsoft's Commercial Solution Area (CSA) sets the sales strategy, leads technical sales, and operations as a hub for the Commercial Solution Areas and Support Services that power the Microsoft Cloud. We work closely with other Microsoft teams and partners, especially Customer Success, Marketing, and the STU, to ensure those solutions meet our customers' needs.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
+ Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Lads conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
+ Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and connects the partner ecosystems to scale business results.
+ Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
+ Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
+ Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas
+ Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
**Qualifications**
There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one:
7+ years technology-related sales or account management experience;
OR
Bachelor's Degree in Computer Science, Information Technology, Business Administration or related field AND 6+ years technology-related sales or account management experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
12 Month Fixed Term Contract - Solution Area Specialists (Cloud and AI Platforms)
Posted 1 day ago
Job Viewed
Job Description
Location: Melbourne or Sydney
Microsoft's Commercial Solution Area (CSA) sets the sales strategy, leads technical sales, and operations as a hub for the Commercial Solution Areas and Support Services that power the Microsoft Cloud. We work closely with other Microsoft teams and partners, especially Customer Success, Marketing, and the STU, to ensure those solutions meet our customers' needs.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
+ Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Lands conversations with strategic/high-potential customers (e.g., high budget, global account, highly competitive) along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
+ Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and connects the partner ecosystems to scale business results.
+ Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
+ Leads conversations and sets up events within Microsoft. Mentors others and develops strategies for best practice sharing across subsidiaries. Contributes ideas that can be instituted across Microsoft.
+ Posts information or speaks at external events, drives conversations with prospective customers/partners as a thought leader across solution areas
+ Builds and transforms new markets by leveraging technical and industry expertise, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
**Qualifications**
7+ years technology-related sales or account management experience; OR Bachelor's Degree in Computer Science, Information Technology, Business Administration or related field AND 6+ years technology-related sales or account management experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .