11 Strategic Operations jobs in Australia

Description
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.
The AB Operations Analyst will partner with program managers across AU AB Ops on improving last mile performance for AB commercial shipments, analysing delivery experience metrics, investigating complex customer issues and escalations, and lending execution support for bulk or high value orders. You will collaborate with a wide range of stakeholders across the business such as AB Sales, AB Customer Support, AMZL, AMXL and 3P. This role will be tactical in nature, and you'll conduct your own research and analysis, always with an eye on the long-term vision of the business. Skills such as cross-team coordination, data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazon's B2B operations in AU and offers the opportunity to influence business decisions and shape the future.
Key job responsibilities
- Manage high-level customer escalations and feedback, including analysing Voice of Customer (VOC) data and attending weekly business reviews
- Conduct deep-dive data analysis on top-performing locations, 3rd party vendor performance, and business operating hours
- Analyse data and drive improvements that are quantified with metrics
- Support program managers with critical business initiatives and programs
- Communicate updates to program managers and senior management
- Oversee the customer onboarding process for a key service offering
- Govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of working with computers and Microsoft Office products and applications experience
- 3+ years of data analysis and formula creation in Microsoft Excel experience
- Knowledge of SQL
- Knowledge of VBA and Excel Macro creation and modification
- Experience using data to drive root cause elimination and process improvement
Preferred Qualifications
- Experience with end-to-end project management
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J

**Job Description**
The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.
**Brand Quality:**
+ Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
+ Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
+ Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
+ Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
+ Assist with the operation of Captured Test Fleet (CTF) programs
+ Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
+ Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's
**Dealer Training:**
+ Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
+ Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
+ Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
+ Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
+ Raise and manage the Training Academy purchase orders and invoice approvals through SAP
+ Support the publication of dealer facing bulletins through Global Connect
**Knowledge:**
+ Experience using Microsoft Excel and Power point essential, Power BI highly regarded
+ Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
+ Knowledge of and aptitude relating to data collection / statistics
+ Some knowledge of automotive business processes and customer expectations highly regarded
+ Knowledge of vehicle mechanical and electrical systems advantageous (not required)
**Skills:**
+ Good computer literacy
+ Problem solving
+ Ability to plan, prioritize and manage/follow up tasks
+ Good negotiating skills
+ Capable of building rapport and relationships across multiple business functions
**Experience/Education:**
+ Currently studying, qualifications in Business, Engineering, Science or similar discipline
**Competencies:**
+ Drive for Results
+ Initiative
+ Problem Solving
+ Enthusiastic and Positive Attitude
+ Organisational skills
**Quality Accountability** :
All employees of GM are assigned the responsibility and authority to:
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GM Australia business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
+ Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests.
+ Place a temporary hold on any process that is non-conforming to normal specification/standards. Employees must immediately refer the non-conformance to the Supervisor in charge, for approval to continue or initiate corrective action.
+ Comply with GM health and safety policies and procedures including the use of safety equipment provided so as to protect their own health, safety and welfare and to avoid adversely affecting the health and safety of any other person.
+ Ensure that environmental issues arising from their activities are managed according to legal requirements, the Environmental Policy and procedures and good management practices.
+ Refer any environmental issue/s arising from their activities immediately to the Supervisor in charge for approval to either continue or initiate corrective action.
+ Ensure that all work area process changes with a significant environmental aspect are controlled.
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GMSV business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
NOTE: An environmental aspect is regarded as an element of the organisations activities, products or services that has the potential to impact on the environment.
**Diversity:**
All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.