82 Support Manager jobs in Australia

**Job Family:** Electrification & Automation
**Req ID:** 468755
Are you an engineering professional with a strong technical background and a strategic mindset to drive business growth? Siemens is seeking a motivated Technical Sales Support Manager to lead a team of technical experts and accelerate business expansion by providing exceptional sales support aligned with customer needs. About the Role: As Technical Sales Support Manager, you will oversee 5 direct reports and lead the technical sales support processes to ensure the seamless integration of Siemens products into our customers' technical infrastructure. You will also direct installation activities, service operations, and negotiate service agreements that contribute to commercial success. This role can be based in either our Sydney or Melbourne office.Key Responsibilities: - Lead and manage technical sales support resources to assist sales teams and customers with technical information and services. - Guide installation and service operations of field units, ensuring customer satisfaction and technical excellence. - Direct negotiations and execution of service agreements related to installation, integration, and maintenance. - Plan budgets, allocate resources efficiently, and manage job cost re-estimates to ensure profitability. - Oversee operational activities, exercise tight cost control, and maximize labor utilization. - Advise on strategic and tactical operations planning to support business objectives. - Ensure availability of materials to meet project deadlines while controlling inventory costs. - Manage and lead your team to achieve high performance and customer-focused results. What We're Looking For: - Engineering or technical background with a strong commercial and business growth-oriented perspective. - Proven leadership skills with experience managing technical sales support teams. - Ability to align customer needs with strategies that expand market presence and revenue. - Excellent negotiation, planning, and operational management skills. - Experience in service agreement negotiations and contract fulfillment. - Strong problem-solving and communication abilities. Why Join Siemens? Join a global leader in engineering innovation where your technical expertise and leadership will directly contribute to business growth and customer satisfaction. At Siemens, you'll thrive in a collaborative environment that values your contribution and fosters professional development. Diversity, Equity & Inclusion at Siemens Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 10% of the Time
**Description**
We're building a reputation as the place to be in Defence. Uniquely aligned to our nation's strategic priorities, we are bringing to Australia leading-edge US capabilities that many can only imagine. We have an unparalleled local understanding of the needs of the ADF and an 800-strong team committed to doing the right thing for Australia and each other. No wonder we are increasingly recognised as a partner of choice for Defence, for industry and for those looking to define possible in their career.
Northrop Grumman Australia partners with the Royal Australian Air Force to provide through-life support for its fleet of **C-27J Spartan Airlifter** aircraft. The C-27J complements the Australian Defence Force's existing Air Mobility fleet and provides airlift of people, equipment and supplies to support Humanitarian Disaster Relief and crisis response in Australia and nearby regions.
**Your Role**
As a Maintenance Support Manager, you will be responsible for the coordination and direction of enabling functions in support of achieving Base Maintenance outcomes and internal NGA program goals led by the C27-J Program Manager and Operations Manager.
+ Lead and coordinate your direct reports in performance to support Base Maintenance Operations
+ Drive, manage and coordinate Operations collaboration initiatives, activities and relationships
+ Support Internal stakeholders in coordinating management reporting
+ Improve operational systems, processes, and policies in support of the Base Maintenance Manager
**About You**
As a Maintenance Support Manager, you will have strong leadership skills. You will also have:
+ Background in an Aviation planning environment is advantageous but not compulsory.
+ Ability to evaluate complex information and develop effective solutions.
+ Strong analytical skills.
+ Experience with finance and purchasing systems.
+ Strong stakeholder management, engagement and influencing skills.
+ Excellent written and verbal communication skills.
+ Certificate IV or Diploma in Aeroskills, or equivalent relevant experience
**What we Offer**
Whatever your role, life stage or background, you can shape your career here in your way with highly challenging work, great colleagues and career development, plus a range of flexible benefits and working patterns.
+ Professional Development - further education, leadership development, professional industry memberships and unlimited access to a range of online training
+ Purchased annual leave
+ Salary packaging including novated car leases
+ Generous paid parental leave
+ Volunteer and enhanced Reservist Leave
+ Health & Wellbeing program
+ Employee Assistance Program
Defining Possible is our mantra and we are committed to making sure that works for our people's careers too. What's Your Possible?
Defining Possible means something different to each one of us. What's Your Possible?
**Everyone Matters**
Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.
We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP (2024-2026), ( and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.
**_As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification._**

Description
Amazon has a unique opportunity for a highly skilled IT people leader to join our Operations team.
Operations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.
This role will see you lead a team of IT professionals who provide innovative technical support to Amazon's Operations team. The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies.
Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move e-commerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world.
Key job responsibilities
- Inclusively hire, train, and develop a team of IT professionals.
- Support all safety programs to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive, productive relationship with operational partners and staff.
- Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
- Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).
- Drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects.
- You will own all facets of performance and career management for the team including regular one-on-one meetings and the provision of technical and 'soft skill' mentoring.
- Create, manage, and support recognition and communication programs.
- Travel up to 30% between different sites in Australia with occasional international trips.
Basic Qualifications
- 5+ years People Management experience or relevant leadership experience, managing a team of 6 individual contributors
- 3+ years of leading technical projects/deliverables at a country or regional level.
- 3+ years of experience with managing IT Infrastructure Operations
- 2+ years of experience of forecasting and managing budget for effective IT Operations
- Proficiency in technical document writing.
- Bachelor's degree.
Preferred Qualifications
- Extensive working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting).
- Experience presenting root cause analysis and error correction from operational events to senior management.
- Established project, program and time management skills and methodologies with the proven experience managing multiple projects simultaneously.
- Proficiency in data analysis and demonstrable experience utilising data to drive decisions making.
- Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams.
- Masters degree.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Title:
ILS Support (Configuration Manager)
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
Join KBR as we expand and strengthen our Land Systems Division in Melbourne! We're seeking defence experienced ILS professionals (must be AGSVA security cleared) with an interest in delivering complex and meaningful projects that support Australia's defence capability.
This is a unique opportunity to work at the forefront of Australia's land systems programs and help shape the future of defence within the following branches:
+ Armoured Fighter Vehicle Branch
+ Land Vehicle Systems Branch
+ Land Manoeuvre Systems Branch
+ Land Engineering Agency
Responsibilities:
+ Analyses, organises, plans, and manages various phases of day-to-day provisioning, spares, or maintenance and repair activities for one or more basic programs using established procedures.
+ Reviews contractual documents, technical data, customer usage patterns, maintenance practices, operational characteristics, and related reports to determine provisioning or maintenance/repair needs.
+ Assists in developing logistics plans to improve the distribution of goods and supplies.
+ Adheres to established policies, guidelines, and procedures to maintain quality and cost control.
+ Supports distribution and network studies, monitors inventory, and analyses requirements to develop strategies for meeting delivery timeframes.
+ Requires strong knowledge and experience, applying best practices and awareness of internal and external business factors to enhance the Group's products or services.
+ Works independently with minimal supervision, solving complex problems and applying fresh perspectives to existing solutions.
+ Serves as a resource for less experienced colleagues, and may lead small projects with manageable risks.
+ Possesses in-depth understanding of own discipline and basic knowledge of related areas, with familiarity in defence, agency, and industry standards.
+ May act as a mentor or advisor, provide oversight of team tasks, verify timesheets, and contribute to performance appraisals.
+ Often serves as the main point of contact for customers within their area of responsibility, and plays a key role in delivering effective outcomes across teams and projects.
+ Other duties as directed.
As the ideal candidate you will bring:
+ Cert IV in Materiel Logistics or equivalent or relevant experience
+ Minimum of 5 years' experience in an integrated logistic support or logistic engineering discipline
+ Minimum of 5 years' experience in a Defence or related technical industry
+ Knowledge and experience in Defence logistics management systems, including but not limited to - MILIS, LNIDs, NAVALLOW, APLCRATES and AMPS.
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes, or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.

Description
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Date Posted:**
2025-07-29
**Country:**
Australia
**Location:**
AUSQLD122: Cannon Hill QLD, 101 Southgate Avenue, Cannon Hill, QLD, 4170, Australia
**Position Role Type:**
Unspecified
+ Secure one of the most exciting jobs in the country. Work on leading edge technology to deliver Australia's most significant defence capability programs.
+ Tailored career & development opportunities.
+ Based in Cannon Hill QLD, or Macquarie Park NSW.
Are you ready to innovate, deliver and sustain the next generation of capability for the Australian Defence Force?
We are seeking the brightest minds to join our experienced team working on the nation's most complex engineering programs. The JP9347 Joint Interface Control (JIC) System Project is a key program for Raytheon Australia and as such we are seeking an **Integrated Logistics Support (ILS) Manager** to lead the JP9347 ILS and Support System program.
This is an exciting opportunity for the right **ILS Manager** to play an instrumental role in creating the future of Joint Data Networks in Australia. The JP9347 JIC System program provides an assured exchange of tactical, operational and strategic data across the Joint Force and coalition partners; including Situational Awareness (SA) and Command and Control (C2) information.
The ILS Manager lead the design and delivery of a unique support systems that enables the Australian Defence Force to effectively execute their critical missions. You will own all stages of the product lifecycle, from conception to delivery, to bring the support system efficiently into service.
In the pivotal role of JP9347 ILS Manager, you will lead the Integrated Support Logistics team in the JP9347 JIC System Project. You will hold responsibility for all aspects of the ILS function including engaging directly with our customer, as you work closely with sourcing, software, technical, engineering and project management functions.
Your unique skills will see you providing essential advice to support the decisions made by key internal and external stakeholders; ensuring the JIC System is supported across their full life cycle.
Leading your team in the development and execution of a complex projects running in parallel, your role involves direct engagement with peers, Australian Defence Force ('ADF') personnel, capability partners, technology support networks, peers, sub-contractors and suppliers.
**Key Responsibilities:**
+ Lead the team to prepare and deliver the program ILS requirements including Reliability, Maintainability, Standardisation, Interoperability, Useability, Technical Documentation, Training, Support Resources and Facilities Requirements
+ Manage the delivery of technical publication and product documentation, including dissemination, presentation and training.
+ Manage the delivery of the technical training program to deliver performance needs to the ADF user workforce
+ Develop strategies and plans for delivery of the Support System throughout the product lifecycle of the Mission System;
+ Develop, modify and improve existing tools, processes and procedures to meet program requirements with endorsement from project stakeholders and functional leaders.
**Skills, Experience and Qualifications:**
+ Proven experience in ILS with understanding and wide application of technical theories and concepts in the field of support systems modelling, analysis and sustainment systems in business operations;
+ Degree qualifications in Science & Technology, Mathematics or Engineering or equivalent training coupled with relevant experience;
+ Practical knowledge and experience in leading and managing the execution of processes, projects and plan implementation within projects and programs.
+ Advanced knowledge and skills specifically within Logistics Engineering with an understanding of the impact of, or work in, complex systems and matrix organisations.
+ Successful candidates must be eligible to obtain and maintain Australian Government (Defence) Security Clearance. This position will require availability to travel when required.
Be empowered to contribute to complex projects that builds strength to our defence capability.
With us, you'll have the support of a talented team and a company that invests in your future. These are just some of the reasons why our people say we do great work and it's great to #workhere.
If you are looking for a fast-paced and rewarding career opportunity, click the "Apply" button now or contact us at
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**Date Posted:**
2025-07-29
**Country:**
Australia
**Location:**
AUSQLD122: Cannon Hill QLD, 101 Southgate Avenue, Cannon Hill, QLD, 4170, Australia
**Position Role Type:**
Unspecified
+ Secure one of the most exciting jobs in the country. Work on leading edge technology to deliver Australia's most significant defence capability programs.
+ Tailored career & development opportunities.
+ Based in Cannon Hill QLD, or Macquarie Park NSW.
Are you ready to innovate, deliver and sustain the next generation of capability for the Australian Defence Force?
We are seeking the brightest minds to join our experienced team working on the nation's most complex engineering programs. The JP9347 Joint Interface Control (JIC) System Project is a key program for Raytheon Australia and as such we are seeking an **Integrated Logistics Support (ILS) Manager** to lead the JP9347 ILS and Support System program.
This is an exciting opportunity for the right **ILS Manager** to play an instrumental role in creating the future of Joint Data Networks in Australia. The JP9347 JIC System program provides an assured exchange of tactical, operational and strategic data across the Joint Force and coalition partners; including Situational Awareness (SA) and Command and Control (C2) information.
The ILS Manager lead the design and delivery of a unique support systems that enables the Australian Defence Force to effectively execute their critical missions. You will own all stages of the product lifecycle, from conception to delivery, to bring the support system efficiently into service.
In the pivotal role of JP9347 ILS Manager, you will lead the Integrated Support Logistics team in the JP9347 JIC System Project. You will hold responsibility for all aspects of the ILS function including engaging directly with our customer, as you work closely with sourcing, software, technical, engineering and project management functions.
Your unique skills will see you providing essential advice to support the decisions made by key internal and external stakeholders; ensuring the JIC System is supported across their full life cycle.
Leading your team in the development and execution of a complex projects running in parallel, your role involves direct engagement with peers, Australian Defence Force ('ADF') personnel, capability partners, technology support networks, peers, sub-contractors and suppliers.
**Key Responsibilities:**
+ Lead the team to prepare and deliver the program ILS requirements including Reliability, Maintainability, Standardisation, Interoperability, Useability, Technical Documentation, Training, Support Resources and Facilities Requirements
+ Manage the delivery of technical publication and product documentation, including dissemination, presentation and training.
+ Manage the delivery of the technical training program to deliver performance needs to the ADF user workforce
+ Develop strategies and plans for delivery of the Support System throughout the product lifecycle of the Mission System;
+ Develop, modify and improve existing tools, processes and procedures to meet program requirements with endorsement from project stakeholders and functional leaders.
**Skills, Experience and Qualifications:**
+ Proven experience in ILS with understanding and wide application of technical theories and concepts in the field of support systems modelling, analysis and sustainment systems in business operations;
+ Degree qualifications in Science & Technology, Mathematics or Engineering or equivalent training coupled with relevant experience;
+ Practical knowledge and experience in leading and managing the execution of processes, projects and plan implementation within projects and programs.
+ Advanced knowledge and skills specifically within Logistics Engineering with an understanding of the impact of, or work in, complex systems and matrix organisations.
+ Successful candidates must be eligible to obtain and maintain Australian Government (Defence) Security Clearance. This position will require availability to travel when required.
Be empowered to contribute to complex projects that builds strength to our defence capability.
With us, you'll have the support of a talented team and a company that invests in your future. These are just some of the reasons why our people say we do great work and it's great to #workhere.
If you are looking for a fast-paced and rewarding career opportunity, click the "Apply" button now or contact us at
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Specialist is an intermediate position where they provide technical assistance to computer system users and answers questions or resolves computer problems for clients involving interaction in person, by telephone, by email, etc. This position is also responsible for diagnosing, troubleshooting, and resolving desktop, laptop, printer, computer hardware and software issues, operating system, electronic mail, and related issues.
Responsibilities
- Under supervision, will monitor, support, troubleshoot, and resolve operating issues, including failures and service-level degradation.- Initiate corrective actions to ensure connectivity and minimize downtime, with the overall goal of ensuring availability of the IT environment to employees and customers.- Answer internal or external users' inquiries regarding computer hardware and software to resolve problems.- Configure and set up workstations and laptops.- Participate in troubleshooting and quickly arrive at workable solutions.- Advise others on resolution and solutions in issues.- Participate in the resolution of end user's desktop computer issues that may include but not limited to hardware, printer troubleshooting and configuration, installing software and/or hardware peripheral, perform daily backup procedures, liaise with third-party software/hardware vendors for problem resolution, and rollout of new software packages, upgrades, and new desktop hardware.- Provide support and technical setup at some trade shows which includes periodic travel.- Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation, and event correlation using various software and hardware monitoring tools.- Perform troubleshooting and problem resolution for all types of the IT infrastructure as assigned - hardware, software, telecommunication, business application, customer connectivity, etc.- All other duties as assigned.
Requirements
- 1+ years of Service Desk experience is preferred- High school-level knowledge of computer hardware and software high school degree, technical certifications, or equivalent work experience required- A+ Certification or other technology certifications a plus
- Ability to configure workstations/laptops.- Good written/verbal communication skills.- Ability to troubleshoot operations issues.- Ability to complete basic hardware/software installations.- Good hardware/software troubleshooting skills.- Basic understanding of software monitoring tools.- Understanding of backup procedures.- Good problem-solving skills.- Good organizational skills.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.