48 Support Representative jobs in Australia

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based in RAAF Base Williamtown.
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based in Townsville, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
+ Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
+ Provide Ground Support & Training to ADF EFB users.
+ All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
+ Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
+ Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
+ Develop knowledge of JMPS IOT assist local Mission Planning System users.
+ Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working within or closely alongside the Australian Defence Force.
+ Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
+ Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
+ Skilled in developing training content, support materials, and providing structured instruction to end-users.
+ Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
+ Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
+ Background in aviation as aircrew, maintenance, or operations.
+ Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
+ Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based at RAAF Base Amberley, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
+ Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
+ Provide Ground Support & Training to ADF EFB users.
+ All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
+ Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
+ Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
+ Develop knowledge of JMPS IOT assist local Mission Planning System users.
+ Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working within or closely alongside the Australian Defence Force.
+ Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
+ Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
+ Skilled in developing training content, support materials, and providing structured instruction to end-users.
+ Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
+ Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
+ Background in aviation as aircrew, maintenance, or operations.
+ Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
+ Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

An opportunity exists for a dedicated Level 1 Support Agent to act as the initial resolution point for one of our clients in the Medical Practices industry and be responsible for providing a positive support experience.
Our delivery model facilitates collaboration, openness, and creative problem-solving, within our Support Team and offers flexible work options, in-office, or hybrid.
The successful candidate must have the ability to work various shifts on a rotating roster between 8:00 am to 10:30 pm, Monday to Friday. Overtime is offered on weekends and public holidays.
**Role & Responsibilities**
+ Answer incoming customer enquiries via phone, email, and live chat while providing an exceptional customer experience regarding the effective use of the Medical Director products.
+ Provide software application support and problem resolution for users of the various Medical Director platforms within Service Level Agreements.
+ Troubleshoot, analyse, and identify software-related issues and propose solutions.
+ Liaise with the Support & Escalation Team to resolve unusual and complex customer requests, following the escalation process as required.
+ Maintain & Develop customer relationships.
+ Stay updated with the features of Medical Director platforms and how they are applied in typical Medical Practice processes through internal and external training, documentation, and other resources.
+ Review customer requests and feedback periodically with Team Leader and/or Customer Service Manager to identify and act on opportunities for improvement.
+ Provide ongoing support to Medical Director's internal stakeholders when required.
**Next Steps**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit . Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Description**
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We are seeking a Service Desk Analyst(Technical Support Administrator) to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi-vendor tech environments, alongside a supportive and collaborative team.
The ideal candidate will demonstrate exceptional problem-solving abilities, effective communication skills, and a commitment to continuous learning. If you are passionate about optimising system performance and thrive in a collaborative environment, this role is perfect for you.
More specifically, it will include the following:
+ Accept and resolve tickets from the Level 1 Service Desk as well as monitor and administer storage technologies, including SAN/NAS, block and file storage
+ Monitor storage fabric, software-defined networking, routing/switching, and hyper-converged infrastructure.
+ Monitor and resolve application processing incidents
+ Monitor and resolve Operating system (Windows, Unix, Linux) incidents
+ Participate in shift work to provide 24/7 support coverage
We promote internally and offer a varied career path, so if you're seeking growth and challenge, you've come to the right place.
**_Please note, this role will operate as part of a 24/7 SOC and successful candidates will need to be willing to work shift work on-site in Canberra._**
**About You and What You'll Bring**
With around 3-5 years of delivery experience, you are an IT professional seeking your next challenge as a Service Desk Analyst(Technical Support Administrator). Your proven track record includes providing advanced technical support and resolving complex issues. Adaptable to new requirements and problem sets, you thrive in dynamic environments. Your expertise spans troubleshooting hardware and software issues, monitoring infrastructure and applications, and ensuring seamless IT operations
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and to hold a current baseline clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual/ face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00156539
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Description
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.