56 Support Services jobs in Australia

**Description**
+ **Life Days** are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to **12 days of leave** per year.
+ **Leidos Life Hub** provides access to discount offers or cashback rewards with over 400 Australian and International retailers.
+ **We work from our Office in Canberra and a Government facility near Bugendore - 100% from site**
+ Due to the nature of the role, **you must be an Australian Citizen and hold an active NV-2** AGSVA security clearance.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Our team works from Bungendore and Canberra and supports a group that ensures critical information reaches the right people at the right time, directly impacting ground operations.
We seek a **Service Desk Analyst** to join our team, which maintains multi-user computer systems and assists end users in person and through technology.
**Working together with our Leidos Team and the customer, our team will:**
+ Create and manage administrator and service accounts.
+ Support and maintain server platforms and related applications.
+ Deploy system-wide software and updates. Manage enterprise-wide monitoring platforms to ensure system health.
+ Develop and maintain technical documentation, including plans, procedures, and manuals.
+ Facilitate effective communication between teams and manage delivery and escalation processes.
+ Plan, monitor, and report on team activities and projects to ensure timely delivery and alignment with business goals.
**What You'll Bring to Make an Impact**
+ Experience in server, desktop, and Active Directory administration in a medium-to-large scale environment.
+ Knowledge of Windows Active Directory, DHCP, DNS, Networking, Storage, and Backup.
+ Experience with server hardware, VCE vBlock, NetApp, EMC, and Cisco hardware.
+ Familiarity with SCCM, SCOM, SharePoint, EMC Networker, Citrix VDI, and McAfee products.
+ Expertise in VMware management suite and SharePoint.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00162475
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

An opportunity exists for a dedicated Level 1 Support Agent to act as the initial resolution point for one of our clients in the Medical Practices industry and be responsible for providing a positive support experience.
Our delivery model facilitates collaboration, openness, and creative problem-solving, within our Support Team and offers flexible work options, in-office, or hybrid.
The successful candidate must have the ability to work various shifts on a rotating roster between 8:00 am to 10:30 pm, Monday to Friday. Overtime is offered on weekends and public holidays.
**Role & Responsibilities**
+ Answer incoming customer enquiries via phone, email, and live chat while providing an exceptional customer experience regarding the effective use of the Medical Director products.
+ Provide software application support and problem resolution for users of the various Medical Director platforms within Service Level Agreements.
+ Troubleshoot, analyse, and identify software-related issues and propose solutions.
+ Liaise with the Support & Escalation Team to resolve unusual and complex customer requests, following the escalation process as required.
+ Maintain & Develop customer relationships.
+ Stay updated with the features of Medical Director platforms and how they are applied in typical Medical Practice processes through internal and external training, documentation, and other resources.
+ Review customer requests and feedback periodically with Team Leader and/or Customer Service Manager to identify and act on opportunities for improvement.
+ Provide ongoing support to Medical Director's internal stakeholders when required.
**Next Steps**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit . Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Description**
+ Gain hands on work experience whilst completing your studies
+ Support customers with technical issues related to corporate IT systems
+ Excellent career development in a culture that embraces flexible work arrangements
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
This opportunity is for students currently studying an IT related degree, diploma or certification.
We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.
We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.
An average week for an Intern Service Desk Analyst could incorporate wide range of activities, including:
+ Provide first-line IT support to end-users in the Asia Pacific region.
+ Log and manage user incidents, service, and access requests.
+ Account Maintenance (Password resets, account unlocks, etc.)
+ Troubleshoot hardware, software, network, and telecommunication issues.
+ Ensure compliance with Service Level Agreements and maintain user communication.
+ Maintain documentation, and research issues and troubleshooting.
**What You'll Bring to Make An Impact**
Along with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.
+ Currently studying IT related Degree or Certification.
+ Experience in a customer-centric role.
+ Excellent communication skills and a proactive approach.
+ Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
+ Awareness of ITIL best practice methodology.
+ Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
+ Previous service desk experience is desirable.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and be_ ? _willing to obtain and hold a NV-1 or greater security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - application screening, interview, and background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00162131
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Description
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Title:
Technical Support Specialist
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Technical Support Specialist is responsible for delivering responsive, effective, and professional technical support to internal users across desktop applications, hardware, and systems. Operating under the general direction of the IT Support Manager, this role acts as a key contact for end-user support and plays a crucial role in restoring service availability, system usability, and user productivity.
The Technical Support Specialist will respond to incidents, troubleshoot system and application-related issues, and liaise with network and development teams to resolve more complex problems. This position requires a strong customer service mindset, broad technical knowledge, and the ability to analyse and resolve issues using standard processes and procedures, while continuing to build technical depth and capability.
Responsibilities
Service Operations
+ Provide day-to-day support for desktop applications, end-user devices, and standard operating environments.
+ Monitor, log, and track user queries related to transactions, procedures, and system status.
+ Respond to service requests and incidents in a timely and professional manner, in line with service level agreements.
+ Escalate more complex issues to the appropriate internal teams (e.g., network services or application developers) for resolution.
+ Maintain system access, user accounts, and standard configurations as per organisational policies.
+ Assist in the setup and deployment of new hardware and software for end-users.
Incident & Problem Management
+ Analyse and troubleshoot technical issues using standard procedures and tools.
+ Identify recurring problems and contribute to root cause analysis and long-term resolutions.
+ Document incidents, support steps, and outcomes in ticketing systems and knowledge bases.
+ Support improvement of support services by sharing insights, trends, and suggestions with the wider team.
Maintenance & Continuous Improvement
+ Assist with system and application updates, patching, and configuration changes.
+ Contribute to continuous improvement of support processes and user experience.
+ Provide input to internal documentation, user guides, and training materials.
Collaboration & Communication
+ Work collaboratively with internal support and technical teams to ensure effective issue resolution and service delivery.
+ Communicate clearly with users of varying technical skill levels, ensuring they feel supported and informed.
+ Provide informal mentoring and guidance to junior team members as needed.
Qualifications, Skills and Experience
Essential
+ Experience supporting end users in a corporate IT environment, including desktop hardware, operating systems, and standard applications.
+ Strong communication and interpersonal skills with a focus on customer service.
+ Proven ability to diagnose and troubleshoot technical issues related to desktops, applications, and user accounts.
+ Working knowledge of Microsoft Windows OS, Office 365 suite, and basic networking principles (TCP/IP, DNS, DHCP).
+ Ability to follow standard operating procedures and escalate appropriately.
+ Completion of an undergraduate degree in a relevant field or equivalent work experience (minimum 2+ years).
Desirable
+ ITIL v3/v4 Foundation Certification.
+ Experience using ITSM tools such as ServiceNow, Remedy, or similar.
+ Familiarity with Active Directory, remote support tools, and mobile device management.
+ Exposure to working in secure or classified environments (e.g., Defence or Government).
+ NV1 or Baseline Security Clearance, or the ability to obtain one.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
ILS Technical Support
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
Join KBR as we expand and strengthen our Land Systems Division in Melbourne! We're seeking defence experienced ILS professionals (must be AGSVA security cleared) with an interest in delivering complex and meaningful projects that support Australia's defence capability.
This is a unique opportunity to work at the forefront of Australia's land systems programs and help shape the future of defence within the following branches:
+ Armoured Fighter Vehicle Branch
+ Land Vehicle Systems Branch
+ Land Manoeuvre Systems Branch
+ Land Engineering Agency
Responsibilities:
+ Analyses, organises, plans, and administers various phases of day-to-day provisioning, spares, or maintenance and repair activities for one or more basic programs using established procedures.
+ Reviews contractual documents, technical data, customer usage patterns, maintenance practices, operational characteristics, and related reports to determine spares provisioning or maintenance/repair requirements.
+ Assists in developing logistics plans to improve the distribution of goods and supplies.
+ Follows established policies, guidelines, and procedures to ensure quality and cost control.
+ Supports distribution and network studies, monitors inventory, and analyses requirements to develop strategies for achieving desired delivery times.
+ Recognised as an expert within the Group, anticipating internal and external business challenges and regulatory or compliance issues.
+ Recommends process, product, or service improvements to address challenges and enhance efficiency.
+ Solves unique and complex problems with broad impact on the business.
+ Contributes to the development of job family or Group strategy.
As the ideal candidate you will bring:
+ University degree in business-related disciplines focused on supply chain, purchasing, logistics, or a related field, or an equivalent combination of education and experience.
+ In some cases, an advanced degree may be necessary to reach this level.
+ Minimum of 10 years' of experience in integrated logistic support or logistic engineering.
+ Minimum of 5 years' of experience in Defence or adjacent industry.
+ Experience in SCPM and AMPs.
+ Knowledge and experience in Defence logistics management systems, including but not limited to - MILIS, LNIDs, NAVALLOW, APLCrates and AMPS.
+ Understanding of the Australian Defence contracting framework and procurement rules.
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you:
· A workplace culture certified as a Great Place To Work
· Flexible working
· Competitive salary (including annual reviews)
· Paid parental leave
· Income protection
· Corporate rewards
· Salary packaging/Novated leasing
· Employee stock purchase plans
· Flu shots, skin checks and discounted private health insurance
· Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes, or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.

**THE FUTURE IS WHAT WE MAKE IT.**
**Technical Support Engineer (Building Management Systems)**
**North Ryde, Sydney**
Enhance your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
As a Technical Support Engineer, you are responsible for professional coverage of Technical Support Helpdesk, internal and external technical support, and onsite service/commissioning support. You will drive timely identification, investigation, replication, root cause analysis, and resolution of technical issues.
+ Provide phone and email technical support to customers for troubleshooting, system installation, programming, system design and servicing of Building Management Systems BMS
+ Provide onsite troubleshooting, installation, and commissioning support to customers
+ Handle all technical related issues, complaints, and objections effectively without unnecessary escalation
+ Respond to emergency service calls outside of normal working hours when required
+ Provide product and technical training to existing customers, prospective distributors and associates
+ Tertiary qualifications in Engineering or IT
+ Experience as a BMS technician/technical support/field engineer is highly regarded
+ Relevant fire/security/BMS/electrical trade qualifications
+ Comprehensive knowledge and experience in TCP/IP networking
+ Excellent written and verbal communication skills
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people.
Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
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**Requistion ID** : 80624
Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.
**Bringing out the best in people**
As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us.
Working at Dentsply Sirona you are able to:
**Develop faster** - with our commitment to the best professional development.
**Perform better** - as part of a high-performance, empowering culture.
**Shape an industry** - with a market leader that continues to drive innovation.
**Make a difference** -by helping improve oral health worldwide.
**What We Are Looking For** **- Scope of Role**
We are looking for an experienced and talented Technical Support Specialist that will be responsible for delivering both customer service and advanced technical support to internal and external stakeholders for Dentsply Sirona's SureSmile Software. Key responsibilities include providing guidance on case planning, software navigation, and related processes via email and telephone.
Given the lean structure of the team, the role requires flexibility and the ability to operate across a broad range of functions. Additionally, as this position supports time zones across the APAC region and operates within a global organization, there is an expectation of availability outside standard business hours.
**What Will You Do** **- Responsibilities for Employment**
§ Manages all order- and software-related queries from all SureSmile customers
§ Repsonds to calls and/or emails by gathering requested information, creating cases and following or escalate case to resolution
§ Supports software intergratios and exports of STL/DICOM Files
§ Handles end to end management of multiple projects and customer issues
§ Records all order- or software-related queries and follow/escalate to resolution
§ Works as part of a broader customer support team, providing back up and support and sharing responsibility for completion of tasks as required
§ Collaborates across departments including Customer Support, Shipping, Supply Chain , User Maintenance, Manufacturing, and Digital Lab, Field Support Team
§ Documents of all pertinent end-user identification information, including name, practice, contact information and nature of problem or issue
§ Issues escalations, when needed, to appropriate person or department
§ Communicates regularly with manager and customer to keep interested parties updated and informed about status and ultimate resolution of issue
§ Processes orders/changes according to the established department policies and procedures
§ Informs customer of unit pricing, shipment dates, anticipated delays and any additional information including addressing customer billing questions
§ Tracks orders and deliveries to check overdue dispatches and delivery status
§ Manages data updates and shipment files to ensure the work trail and delivery rescheduling
§ Manages return of goods with the shipping and IT department, and ensure correct customs documentation
§ Monitors open and unconfirmed orders; reviews open physical or digital lab orders, resolving open or unconfirmed orders in the ERP or Manufacturing Web Manager
§ Tracks inventory for all VPro, Dr and Patient Kit Orders in the ERP system and communicates with the warehouse
§ Develops and refines processes and procedures to support continuous improvement
§ Maintains confidentiality of patient information
§ Adheres to all health and safety procedures and policies to ensure a safe working environment
§ Complies with company and departmental policies and administrative requirements.
§ Performs other duties as assigned or as needed
**Who You Are** **- Qualifications**
**Education** : High School Diploma or GED equivalent required; or relevant degree
**Years and Type of Experience** :
§ A minimim of 2 years of experience working in a Customer Support and/or Technical Support environment preferred
§ Dental knowledge and/or experience, preferrably in Orthodontics is a plus
§ Dental certification and/or training a plus
§
**Key Skills, Knowledge & Capabilities:**
§ Proficient in Microsoft Office Suite, browser-based software, basic computer hardware
§ Proficient in Internet and Email Applications
§ Knowledge of CRM systems
§ Knowledge of technical support software, such as, AX, SAP & Salesforce and SmartSolve
§ Ability to manage difficult or emotional customer situations in a timely and professional manner
§ Ability to educate or coach customers via telephone, in person, or in a classroom setting
§ Ability to provide technical assistance via TeamViewer for screen sharing and troubleshooting
§ Ability to handle multiple projects simultaneously with w high degree of professionalism and prioritization
§ Strong communication, collaboration, analytical and leadership skills
§ Strong problem assessment, analytical, decision-making, and problem-solving skills
§ Strong customer service and interpersonal skills, including rapport-building, listening and questioning
§ Excellent verbal, written and communication skills
§ Ability to build productive relationships in a global environment
§ Excellent troubleshooting skills
§ Strong documentation skills
§ Multilingual (read, speak, and write) a plus
§ Availability to work 1st, 2nd, 3rd or variable shift
**How We Lead the DS Way** **- Key Leadership Behaviors**
§ Actively articulates and promotes Dentsply Sirona's vision, mission and values.
§ Advocates on behalf of the customer.
§ Promotes high performance, innovation and continual improvement.
§ Consistently meets Company standards, ethics and compliance requirements.
§ Clear and effective communication with stake holders, which span across multiple levels, socio-geographic areas and functional expertise.
**Physical Requirements**
**Professional Physical Demands:**
While performing the duties of this job, the employee is frequently required to sit, stand, speak, use hands, reach with hands and arms, see listen and type. May need to lift up to 25 pounds.
**Environmental Requirements**
**Professional Work environment:**
Work primarily performed in an office environment. The noise level is usually moderate with limited temperature fluctuations. May require travel using different forms of transportation.
Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.
We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.
We look forward to receiving your application.
For more information about Dentsply Sirona, please go to note Dentsply Sirona operates a direct sourcing model so please no agency introductions.