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Showing 2 System Integration jobs in Australia
Senior Analyst, Product Integration / Technical Onboarding
Melbourne, Victoria
Mastercard
Posted 27 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Product Integration / Technical Onboarding
1. Overview
The Ethoca Product Integration team is looking for a Sr. Analyst, Product Integration. This role is for our Asia-Pacific Team to support the expansion of our product suite. We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live.
Our ideal candidate is someone that is comfortable wearing many hats. You'll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams. Fluency in English is essential, and business proficiency in Mandarin Chinese could be an advantage due to the business needs in China, Taiwan and Hong Kong.
2. Roles
- Working with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along.
- Support live customers with account updates and their operations.
- Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Develop and maintain expertise on all internal systems, support and onboarding processes.
3. All About You
The ideal candidate for this position should:
- Have experience in implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager).
- Demonstrates a highly proactive mindset and consistently takes initiative to engage with both internal and external stakeholders by asking thoughtful questions.
- Enjoy interacting directly with customers and learning about their business
- Be a natural born project manager with a proven track record in handling multiple projects simultaneously. Know how to solicit requirements, build a plan, execute against it.
- Have the flexibility to support international time zones for our global customer implementations and support.
Assets, but not required:
- Experience of having worked with APIs, SQL, and regular expressions
- Prior experience and knowledge in payments
- Mandarin Chinese language due to handling of clients from China, Hong Kong and Taiwan
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Product Integration / Technical Onboarding
1. Overview
The Ethoca Product Integration team is looking for a Sr. Analyst, Product Integration. This role is for our Asia-Pacific Team to support the expansion of our product suite. We are looking for a customer-facing implementation consultant to act as the main point of contact for customers during their technical onboarding and after the customer is live.
Our ideal candidate is someone that is comfortable wearing many hats. You'll be expected to spend roughly 50% of your time working on customer implementation projects and the rest of the time supporting technical queries from customers or internal teams. Fluency in English is essential, and business proficiency in Mandarin Chinese could be an advantage due to the business needs in China, Taiwan and Hong Kong.
2. Roles
- Working with our customers over the course of their onboarding journey with us, from kick-off calls to configuring accounts and reviewing testing, you will be there to help them along.
- Support live customers with account updates and their operations.
- Review current business and customer processes; identify and recommend solutions that meet these requirements, improve customer and/or operational experience, and do so in a consultative way.
- Act as a conduit between internal and external stakeholders while successfully managing expectations and competing demands.
- Develop and maintain expertise on all internal systems, support and onboarding processes.
3. All About You
The ideal candidate for this position should:
- Have experience in implementing and supporting API/SFTP B2B technology solutions ideally in fintech or SaaS (i.e. as a sales engineer, customer support, implementation manager).
- Demonstrates a highly proactive mindset and consistently takes initiative to engage with both internal and external stakeholders by asking thoughtful questions.
- Enjoy interacting directly with customers and learning about their business
- Be a natural born project manager with a proven track record in handling multiple projects simultaneously. Know how to solicit requirements, build a plan, execute against it.
- Have the flexibility to support international time zones for our global customer implementations and support.
Assets, but not required:
- Experience of having worked with APIs, SQL, and regular expressions
- Prior experience and knowledge in payments
- Mandarin Chinese language due to handling of clients from China, Hong Kong and Taiwan
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Service Line Specialist - IPM (Integration and Process Management)
Sydney, New South Wales
Cognizant
Posted 12 days ago
Job Viewed
Job Description
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
More about our EIDPO practice-
The Enterprise Integration and Digital Process Orchestration (IPM) practice focuses on providing Enterprise Integration and Process Automation and Orchestration solutions to enterprises globally. It is one of the largest services practices in the industry, and a key pillar of our Enterprise Platform services. We are seeking an Enterprise Integration Service Line Specialist to grow our presence in select high growth focus accounts in APJ.
Summary of Role-
Service Line Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Engagement Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line's footprint and assisting the Client Partners to engage with clients and partners with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.
The Service Line Specialist for the practice will be responsible for expansion of our Enterprise Integration services footprint in the assigned focus accounts. The specialist will manage our sales pipeline, go-to -market offerings and expand our stakeholder footprint within the accounts. The individual will work with, and leverage, our consulting, advisory, technology CoEs and solution delivery teams.
Responsibilities:
+ Ability to craft service offerings and Provide Thought leadership in the Enterprise Integration, API, iPaaS and Cloud Native Integration domains.
+ Participate in determining overall integration topology, tools, and techniques to ensure a scalable, responsive and stable infrastructure as part of proposal responses and bid defence.
+ Manage Relationship with account and sales stakeholders.
+ Provides subject matter expertise to proposal development and overall solution.
+ Business Development
+ Identifies opportunities, makes proactive proposals to client in line with account strategy.
+ Lead pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
+ Engage with the relevant internal Cognizant teams and service lines team for developing solutions.
+ Validate and review solutions and draft win themes.
+ Ability to thrive in an unstructured environment that demands a consultative approach and solutions that span multiple environments.
Skills:
+ Extensive experience of having worked with at least one of the leading platforms in the segment such as IBM, Software AG, TIBCO, Boomi, APIGEE, Confluent, Kong or Cloud Integrations (Azure)
+ Good understanding of the market trends, key shifts, and opportunities in the Enterprise Integration domain.
+ Understanding of Architectures and Development processes
+ Experience supporting account teams and building collaborative relationships with external and internal partners.
+ Business acumen, communication, and drive for results
+ Ability to work collaboratively in a virtual and highly matrixed environment.
Cross functional IT experience including IT consulting, IT business systems analysis, business process re-engineering, development and implementation of large-scale systems, technical project management, sales/support, and customer relationships will be an added advantage.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.
If you want to be part of this growth story, seize the moment and join us in ANZ!
More about our EIDPO practice-
The Enterprise Integration and Digital Process Orchestration (IPM) practice focuses on providing Enterprise Integration and Process Automation and Orchestration solutions to enterprises globally. It is one of the largest services practices in the industry, and a key pillar of our Enterprise Platform services. We are seeking an Enterprise Integration Service Line Specialist to grow our presence in select high growth focus accounts in APJ.
Summary of Role-
Service Line Specialists (SLSs) provide deep expertise in a Service Line Practice Area to support the Client Engagement Team to close new and expansion opportunities on accounts. They are actively involved in growing the service line's footprint and assisting the Client Partners to engage with clients and partners with service line opportunities. SLSs are trusted advisors with a good mix of strategic and tactical management experience.
The Service Line Specialist for the practice will be responsible for expansion of our Enterprise Integration services footprint in the assigned focus accounts. The specialist will manage our sales pipeline, go-to -market offerings and expand our stakeholder footprint within the accounts. The individual will work with, and leverage, our consulting, advisory, technology CoEs and solution delivery teams.
Responsibilities:
+ Ability to craft service offerings and Provide Thought leadership in the Enterprise Integration, API, iPaaS and Cloud Native Integration domains.
+ Participate in determining overall integration topology, tools, and techniques to ensure a scalable, responsive and stable infrastructure as part of proposal responses and bid defence.
+ Manage Relationship with account and sales stakeholders.
+ Provides subject matter expertise to proposal development and overall solution.
+ Business Development
+ Identifies opportunities, makes proactive proposals to client in line with account strategy.
+ Lead pursuits to close new and expansion opportunities related to their sales specialisms, working closely with Client Leadership Team
+ Engage with the relevant internal Cognizant teams and service lines team for developing solutions.
+ Validate and review solutions and draft win themes.
+ Ability to thrive in an unstructured environment that demands a consultative approach and solutions that span multiple environments.
Skills:
+ Extensive experience of having worked with at least one of the leading platforms in the segment such as IBM, Software AG, TIBCO, Boomi, APIGEE, Confluent, Kong or Cloud Integrations (Azure)
+ Good understanding of the market trends, key shifts, and opportunities in the Enterprise Integration domain.
+ Understanding of Architectures and Development processes
+ Experience supporting account teams and building collaborative relationships with external and internal partners.
+ Business acumen, communication, and drive for results
+ Ability to work collaboratively in a virtual and highly matrixed environment.
Cross functional IT experience including IT consulting, IT business systems analysis, business process re-engineering, development and implementation of large-scale systems, technical project management, sales/support, and customer relationships will be an added advantage.
Next steps:
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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This advertiser has chosen not to accept applicants from your region.
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