56 System Support jobs in Australia

**Description**
+ Support a 24x7 operation - team works a 12-hour, rotating shift pattern.
+ The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for **relocation to Alice Springs, NT.**
+ Leidos is a great place to work. Learn more about our culture and benefits by visiting us here: Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Leidos supports systems used at the Joint Defence Facility in Alice Springs. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.
+ Communicate with customers to fully understand the incident, service request or problem.
+ Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
**What You'll Bring to Make an Impact**
+ Equivalent tertiary education and experience in responsibilities outlined above.
+ Working knowledge of ServiceNow/HelpNow (or similar applications).
+ CISSP certificate or equivalent.
We're most interested in your strengths, what you want to learn and how far you want to go.
**This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.**
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal-opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview, 1 face to face & background checks.
+ Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00155298
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Description**
+ Support a 24x7 operation - team works a 12-hour, rotating shift pattern.
+ The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for **relocation to Alice Springs, NT.**
+ Leidos is a great place to work. Learn more about our culture and benefits by visiting us here: Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Leidos supports systems used at the Joint Defence Facility in Alice Springs. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.
+ Communicate with customers to fully understand the incident, service request or problem.
+ Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
**What You'll Bring to Make an Impact**
+ Equivalent tertiary education and experience in responsibilities outlined above.
+ Working knowledge of ServiceNow/HelpNow (or similar applications).
+ CISSP certificate or equivalent.
We're most interested in your strengths, what you want to learn and how far you want to go.
**This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.**
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal-opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview, 1 face to face & background checks.
+ Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00155298-OTHLOC-LOCATION-2D3-2D19002
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Description**
+ Support a 24x7 operation - team works a 12-hour, rotating shift pattern.
+ The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for **relocation to Alice Springs, NT.**
+ Leidos is a great place to work. Learn more about our culture and benefits by visiting us here: Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Leidos supports systems used at the Joint Defence Facility in Alice Springs. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.
+ Communicate with customers to fully understand the incident, service request or problem.
+ Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
**What You'll Bring to Make an Impact**
+ Equivalent tertiary education and experience in responsibilities outlined above.
+ Working knowledge of ServiceNow/HelpNow (or similar applications).
+ CISSP certificate or equivalent.
We're most interested in your strengths, what you want to learn and how far you want to go.
**This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.**
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal-opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview, 1 face to face & background checks.
+ Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00155298-OTHLOC-PL-2D3331
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Description**
+ Support a 24x7 operation - team works a 12-hour, rotating shift pattern.
+ The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for **relocation to Alice Springs, NT.**
+ Leidos is a great place to work. Learn more about our culture and benefits by visiting us here: Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Leidos supports systems used at the Joint Defence Facility in Alice Springs. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.
+ Communicate with customers to fully understand the incident, service request or problem.
+ Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
**What You'll Bring to Make an Impact**
+ Equivalent tertiary education and experience in responsibilities outlined above.
+ Working knowledge of ServiceNow/HelpNow (or similar applications).
+ CISSP certificate or equivalent.
We're most interested in your strengths, what you want to learn and how far you want to go.
**This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.**
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal-opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview, 1 face to face & background checks.
+ Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00155298-OTHLOC-PL-2D2677
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Description**
+ Support a 24x7 operation - team works a 12-hour, rotating shift pattern.
+ The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for **relocation to Alice Springs, NT.**
+ Leidos is a great place to work. Learn more about our culture and benefits by visiting us here: Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Leidos supports systems used at the Joint Defence Facility in Alice Springs. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.
+ Communicate with customers to fully understand the incident, service request or problem.
+ Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
**What You'll Bring to Make an Impact**
+ Equivalent tertiary education and experience in responsibilities outlined above.
+ Working knowledge of ServiceNow/HelpNow (or similar applications).
+ CISSP certificate or equivalent.
We're most interested in your strengths, what you want to learn and how far you want to go.
**This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.**
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal-opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview, 1 face to face & background checks.
+ Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00155298-OTHLOC-PL-2D5257
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Description**
+ Support a 24x7 operation - team works a 12-hour, rotating shift pattern.
+ The successful applicant will have to be an Australian Citizen and hold an active TSPV Security Clearance Support for **relocation to Alice Springs, NT.**
+ Leidos is a great place to work. Learn more about our culture and benefits by visiting us here: Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life.Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Leidos supports systems used at the Joint Defence Facility in Alice Springs. In conjunction with Leidos colleagues and the customer, key responsibilities include (but are not limited to):
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Plan and coordinate maintenance activities. Perform upgrades and support the transition and acceptance of new and modified systems.
+ Communicate with customers to fully understand the incident, service request or problem.
+ Monitor, review, update, and dispose of ServiceNow/HelpNow system tickets assigned to the program per the required Performance Requirements Standards and level of information details.
**What You'll Bring to Make an Impact**
+ Equivalent tertiary education and experience in responsibilities outlined above.
+ Working knowledge of ServiceNow/HelpNow (or similar applications).
+ CISSP certificate or equivalent.
We're most interested in your strengths, what you want to learn and how far you want to go.
**This role requires the successful applicant to be an Australian Citizen and hold an active TSPV security clearance.**
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal-opportunity organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview, 1 face to face & background checks.
+ Applicants must also meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can limit persons who hold dual nationality, permanent residency, or are former nationals of certain countries, as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team at if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00155298-OTHLOC-PL-2D0397
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Title:
System Administrator
Your KBR future - delivering solutions and changing the world
About KBR:
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects?with?a digital mindset driving?innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a talented team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to our customers.
Learn more about our business - Opportunity
The Systems Administrator is responsible for the support, maintenance, and ongoing improvement of client ICT Service Desk environments, ensuring high availability and performance across systems and services. Operating under the direction of the Service Desk Manager, this role provides technical support for incidents, service requests, and changes, and plays a key part in maintaining system health and stability for KBR clients.
The Systems Administrator will perform in-depth troubleshooting, escalate i ncidents as appropriate , and work collaboratively with other technical teams to resolve complex issues. This role requires a proactive approach to system monitoring, patching, and documentation, along with the ability to support scheduled changes and respond to incidents both during and outside of business hours , as required .
Responsibilities
The key responsibilities of the role will include, but are not limited to:
Service Operation s
+ Provide day-to-day administration and support of client systems, servers, and infrastructure .
+ Monitor system health, capacity , and performance using appropriate tools and dashboards .
+ Respond to and resolve escalated service requests and incidents in a timely matter and in accordance with SHIs .
+ Admini ster Service Desks across several government networks with varying sizes and classifications .
+ Ensure that service operations adhere to relevant SoWs, SHIs, and ITIL-based service management practices .
+ Participate in on-call and 24x7 support rosters , as required .
Incident & Problem Management
+ Conduct root cause analysis for re curring issues and develop preventative measures .
+ Escalate complex or unresolved issues to L3 , where necessary .
+ Maintain clear and detailed records of incidents, actions taken, and outcomes .
+ Support the Service Desk Manager in tracking ticket trends and recommending service improvement.
Maintenance & Continuous Improvement
+ Perform routine system maintenance, including patching, updates, backups, and health checks.
+ Ident ify and propose opportunities for automation or efficiency improvements within the environment.
+ Assist in onboarding new technologies or services in line with client needs and company strategy.
Collaboration & Documentation
+ Work collaboratively with support staff, providing guidance, mentoring, and knowledge transfer.
+ Maintain and update technical documentation, including procedures, system conf igurations, and knowledge base articles.
+ Liaise with other technical team s to coordinate support and delivery activities.
+ Participate in service reviews and/or technical meetings , as required .
Incident Response & Crisis Management
+ Act as a primary escalation point for Service Desk ICT incidents , working closely with internal teams and external partners to restore services quickly and effectively.
+ Participate in post-incident reviews to analyse root causes and implement preventive measures.
Qualifications, Skills and Experience
Essential:
+ Experience supporting Microsoft technologies such as Windows Server 2016/2019/202 2 .
+ Experience supporting virtuali s ation platforms ( eg. VMWare, Nutanix, Hyper- V) .
+ Working knowledge of network fundamentals ( eg. TCP/IP, VPN, firewalls, routing/switching) .
+ ITIL V3/4 Foundation Certification.
+ NV1 Security clearance (with the ability to upgrade to NV2) .
+ Ability to troubleshoot complex issues methodically and communicate findings clearly.
+ Strong documentation and organi s ational skills.
Desirable :
+ 2 + years' experience in a similar S ystems A dministration or IT support role.
+ Experience working with government ICT products, services and programs.
+ Experience working with Redhat technologies ( eg. RHEL 7/8/9)
+ Familiarity with monitoring platforms ( eg. Elastic , SCOM ) .
+ Experience working with backup and DR solutions ( eg. HYCU , DPM, Ve eam ) .
Soft Skills:
+ Clear verbal and written communication skills, par ticularly in documenting technical solutions.
+ Ability to work independently as well as part of a collaborative team.
+ Professionalism in client interactions, with a focus on customer service and support excellence.
+ Adaptability and willingness to continuously learn and develop technical skills.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

**Description**
The Multi-Domain Solutions Group at Leidos currently has an opening for Shift Tier 2 Hardware System Administrator for our Incident and Service Request Response Team to support a client's requirements in a challenging, dynamic setting located in the Alice Springs, AUS. The position requires an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams.
The Shift Tier 2 Hardware System Administrator receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to 24x7 operations.
**Primary Responsibilities:**
+ Communicate with customers and technical component's to fully understand the incident, service request or problem.
+ Research problems by accessing internal and external knowledge databases.
+ Perform hardware troubleshooting, repair, replacement and incident resolution.
+ Ensure performance meets established Performance Requirement Standards.
+ Facilitate technical communications between operations and development staff.
+ Distribute defect reports and system data collected during anomaly investigations.
+ Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
+ Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
+ Assist with property and asset management.
+ Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.
**Basic Qualifications:**
To be considered for this position, you must meet the knowledge, skills, and abilities listed below:
+ TS/SCI with Polygraph is required.
+ BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience or years of experience in lieu of degree.
+ Security+.
+ Proven computer hardware and system troubleshooting skills.
+ System administration skills.
+ Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
+ Ability to work in a fast-paced, collaborative team environment.
+ Ability to carry/lift 30 pounds of equipment.
**Preferred Qualifications:**
+ Working knowledge of ServiceNow/HelpNow.
+ Experience with shift work supporting 24x7 mission operations.
+ Experience in working with, collaborating with system users and customers.
+ Ability to be flexible and quickly adapt to changing situations.
+ Ability to demonstrate resourcefulness.
**Original Posting:**
June 5, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00160474
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Description
Amazon is seeking a talented technical people leader with a passion for technology, curiosity for how things work, and the drive to tackle challenges in a deeply complex, rewarding environment.
This is your chance to lead a team of Amazon's premier Robotics problem solvers. As a part of our continued team expansion this newly created role will lead a newly created Melbourne based team of skilled support enginers. This is a mature solutions-focused environment free of a KPI-centric focus. The team provide remote technical support via tickets, phone, and chat mediums.
In this role your leadership will directly influence how state-of-the-art robotics and other technologies transform the future of Amazon fulfillment worldwide. In this role, you'll not only manage a team, you'll gain first hand knowledge of our ever evolving fulfillment technology helping to solve complex customer challenges along the way.
Key job responsibilities
- Manage, recruit, interview, hire, coach, and mentor your team of high-performing support engineers.
- Create and maintain a healthy, inclusive, and supportive work environment that promotes collaboration and growth.
- Implement and allign departmental objectives with company-wide initiatives to enhance the reliability of Amazon's robotics infrastructure, minimize faults, reduce incident resolution times, and drive lasting solutions that improve inventory processing and movement across the network.
- Identify challenges, develop solutions, and drive continuous improvement in processes and team performance.
- Review employee performance and team systems, identify trends, and recommend improvements to drive operational excellence.
- Support critical escalations: Act as an escalation point and incident manager during high-severity events, ensuring timely and effective resolution.
- Partner with global teams to ensure alignment, share best practices, and contribute to broader organizational success.
Basic Qualifications
- 2+ years of management or team leadership experience in a complex technical support environment from medium to large enterprise.
- 3+ years previous hands-on technical engineering experience in fields such as systems administration, networking, robotics, or software support.
- Proven track record in the design, implementation, and optimization of metrics, KPIs, and SLAs within large enterprise setting.
- Proven ability to evaluate processes, identify trends, and develop effective solutions.
- Experience leading high-severity incident restoration efforts as a technical lead or Incident Manager.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Preferred Qualifications
- 4+ years of technical support management or team leadership experience in a diverse, complex technical environment.
- 3+ years of hands-on experience as a technical engineer in fields such as systems administration, networking, robotics, or software support.
- Certifications in broad technical domains (e.g., Networking, Telecommunications, Cybersecurity, Cloud Technologies) such as AWS Certified Solutions Architect, Cisco CCNA/CCNP, CompTIA Security+, Certified Information Systems Security Professional (CISSP).
- Service/Project Management certifications such as ITIL.
- Proven ability to bridge technical expertise and leadership, enabling effective team guidance during complex incidents and technical escalations.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.