73 Team Leader jobs in Australia

House Leader | Northern suburbs SchoolHouse is working in partnership with a Catholic College situated in northern Melbourne. The College is a vibrant school with outstanding facilities and vast opportunities that cater for the diverse educational needs of all students in a holistic sense. Teachers benefit from being part of a collegial and supportive environment.Role Highlights House Leader | POL 3 Support the Director of Student Wellbeing in the pastoral care of studentsCommencing January 2026 1-year tenure for position of leadership Ongoing appointment as a teacherCo-educational, Catholic school Northern suburbsJob Reference | SH#7015School benefits Strong induction program for new startersDiverse school community with a strong focus on inclusionOpportunities for career progressionRequirements Relevant tertiary qualifications (e.g. Masters of Teaching / Bachelor of Education / PGCE)Current VIT registration (or eligibility to gain)Working Rights for Australia (or eligibility to gain)Application Process SchoolHouse work in partnership with schools across all sectors, providing expert recruitment services to assist them in securing high-quality teachers and leaders. To find out the details of this position please APPLY or contact Hannah Green for a confidential discussion. Applicants are encouraged to apply early as interviews will be conducted prior to the closing date, where appropriate.Hannah Green Recruitment Consultant | SchoolHouse SchoolHouse is a complimentary service for teachers and school support staff. Registration with SchoolHouse will provide exclusive access and alerts about suitable opportunities with our partner schools. For more information, please visit To view all available positions, visit 

Uniting is seeking a committed and proactive Team Leader to support the day-to-day operations of Home and Community Care Services. Apply today!

Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

About the Role:

Are you passionate about leading with purpose in a values-driven organisation? At Uniting, we are seeking a committed and proactive Team Leader to support the day-to-day operations of Home and Community Care Service. In this role, you’ll lead a team of support workers and clinicians in conjunction with the broader team, ensuring high-quality, person-centred care while fostering a positive and respectful environment for clients and staff alike.

You will work collaboratively with the Home and Community Care team to ensure smooth service delivery, compliance with care standards, and staff development, while championing Uniting’s mission of compassion and inclusion.

Your Key Accountabilities:

• Support and supervise a team of support workers and clinicians
• Support the delivery of safe, respectful, and person-centred care to clients.
• Support effective rostering, team performance, and supervision of delivery of services.
• Ensure compliance with relevant standards, policies, and procedures.
• Model and promote a positive workplace culture and professional practice.
• Build strong relationships with clients, families, staff, and health professionals.
• Contribute to continuous improvement initiatives and service planning.
• Support staff onboarding, development, and performance management processes.

Your Qualifications and Experience:

• Certificate IV in a relevant field (such as Business, Aged Care or Health or equivalent) or willingness to complete. Even better Bachelor qualifications in nursing or allied health and current registration with the Australian Health Professional Registration Authority (AHPRA) or other relevant
• Minimum 2 years’ experience in aged care, ideally in a leadership or supervisory role.
• Strong understanding of person-centred care and aged care compliance standards.
• Experience supporting teams, mentoring staff, and managing rosters.
• Excellent interpersonal and communication skills.
• Commitment to Uniting’s values of Respect, Compassion, and justice.

Benefits for you!

• Training & Development: Hands-on training, development, and mentoring with a leading provider.
• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs: including free 24/7 confidential counselling services for you and your family via TELUS Health
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
• Referral Program: Earn a $500 bonus each time you refer a new employee who stays for 2 months.
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Click here to find learn more about our great benefits: Benefits of working at Uniting

Pre-employment Checks:

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

Join our thriving team as we embark on an exciting journey of growth!

We are a well-established Garden Maintenance and Construction company located in Castle Hill, committed to providing exceptional service to our residential clients. With significant growth potential on the horizon, we are seeking enthusiastic and proactive team members to join us in creating beautiful and vibrant outdoor spaces.

Role and Responsibilities:

As the Garden Maintenance Team Leader / Crew Leader, you will:

Lead and manage a small team of dedicated garden maintenance professionals.Oversee and actively participate in a range of tasks including hedging, pruning, trimming, weeding, mowing, edging, and spraying.Ensure the timely completion of daily tasks with a focus on quality and efficiency.Foster a positive team environment and contribute to the growth and success of the business.RequirementsProven experience in garden maintenance, with leadership or crew leader experience preferred.Passion for horticulture and maintaining beautiful outdoor spaces.Strong organizational and time-management skills.Excellent communication and interpersonal skills.Ability to motivate and lead a team by example.Driver's license and proficiency in driving a manual vehicle and towing a trailer.Willing to obtain a Police check and Working with Children Certificate.BenefitsFull-time permanent position.Competitive salary up to $35 per hour plus super$350 tool/uniform allowance.Opportunities for career growth and advancement.Family-oriented work culture.Uniform provided.Flexibility in working arrangements considered.Company mobile phone.

How to Apply:

If you are an enthusiastic and experienced individual with a passion for garden maintenance and team leadership, we want to hear from you! Please submit your resume and a brief cover letter outlining your experience and suitability for the role to

**Job Description :**
**Our Brands, Australia**
While the name Diageo may be unfamiliar to you, our brands have most likely been with you while you create unforgettable moments of connection and celebration. Envision crafting the future some of the most well-loved spirits brands across the world, including Smirnoff, Johnnie Walker, Bundaberg Rum and building possibilities within growing brands such as Don Julio, Ciroc, Ello and Aviation Gin. At Diageo Australia, you'll encourage a great team at 8 locations to achieve high performance.
**What will your role be?**
You lead and empower the Huntingwood Packaging Operations Shift team to take accountability and deliver Extraordinary Performance in all aspects of the balanced scorecard.
You will look after an individual shift - AM or PM.
**What does this role look like for you?**
+ Ensure that all health, safety and environment, quality & food safety, cost and reliability standards are met and driving conformance to regulatory and accreditation standards (e.g. ISO/HACCP etc.) in packaging
+ Inspire change and implementation within a continuous improvement culture.
+ Lead line team in the deployment of MMS guidelines and ensure adherence and compliance (e.g. LMC, FI, TW, AC, AM, 5S etc.)
+ Lead the day-to-day complexities in a sophisticated and dynamic operational environment to deliver high quality products in a safe manner to plan.
+ Play a key role in week/month scheduling of the packaging lines. This will need a well-developed understanding of the future demand on their lines or area.
+ Actively spend 70% of time on shop floor
+ Establish team capability & development as per Site Capability Framework
+ Plan and implement operations resources
+ Implement and make tactical decisions to meet Annual Operating Plan (AOP) financial budget for the shift in terms of people, material, and machine resources
+ Facilitate the execution of daily, weekly, quarterly, and annual maintenance within the RCM (Reliability-Centered Maintenance) framework
**What will you offer?**
+ Degree or Diploma in Science/Engineering/Business
+ Relevant Certification in Packaging/Beverage manufacturing (General Certificate in Spirits/Beer Packaging) or willing to complete within 12 months.
+ Proven experience in production supervisory and/or management role. Ideally in a shift based FMCG manufacturing environment with full ownership of Safety, Quality, Efficiency, Delivery, Service, Cost and Morale key performance metrics.
+ Ability to handle people performance, mentor and development of a multi-disciplined team of between 10 to 20 people.
+ Proactive structured problem evaluation & solving skills learnt through exposure to Lean, Six Sigma, TPM or Manufacturing excellence.
+ Strong Financial awareness, understanding of business drivers, budgeting processes.
+ Standard business (MS Office) and Diageo packages.
+ Preferably with data analytics background.
**What are the benefits?**
We are an organisation that builds products that are part of celebrations, and our culture reflects this. At Diageo, you will have the ability to work flexibly to ensure you can unlock your own potential through crafting ambitious plans and driving your vision.
You will also be rewarded through competitive salary and monetary benefits including bonus, flexible leave entitlements and product allowance as well as being supported via non-monetary benefits including an industry leading parental leave policy, volunteering days and workplace giving, and subscriptions to mental health and fitness platforms.
**Our commitment to inclusion and diversity:**
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.
**Worker Type :**
Regular
**Primary Location:**
Huntingwood
**Additional Locations :**
**Job Posting Start Date :**

With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Banquets Team Leader because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
**Position Summary**
+ Assist with the preparation of event & meeting spaces, tending bar and serving platters of food.
+ Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
+ Assist with event arrangements to create a space for the guests to gather and belong, exceeding their expectations
+ Handle general enquiries, creating meaningful guest experiences that are tailored to the guest's requirements
+ Support the banquets team in general operational tasks
+ Be a confident and welcoming team leader, creating a community that empowers your team to grow and reach their potential
+ Plan and execute team building activities for your team as together we are better.
**About You:**
+ An up-to-date RSA
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
At Thermo Fisher Scientific, each one of our 125,000+ outstanding minds has a unique story to tell. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you! Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world!
**Position Summary:**
Lead quality systems for biopharmaceutical manufacturing, ensure compliance with TGA, FDA, EMA, and ICH, report to Head of Quality Assurance at Thermo Fisher Scientific's Brisbane site.
**Location/Division Specific Information**
This role is a full-time permanent position, based onsite at our Kent Street, Brisbane offices. The role sits within the team focused on the manufacturing of biopharmaceutical products in compliance with international quality requirements as defined by TGA, FDA, EMEA, ICH, etc.
**Key Responsibilities:**
+ Lead the Quality on the Floor Team daily, including planning, execution, and reporting
+ Establish and maintain the team as a vital component of the Quality Assurance department, contributing to the site's quality management system
+ Lead, coach, and mentor team members to ensure high employee engagement and career development.
+ Implement effective key performance indicators and goal setting to lead team performance.
+ Align QA on the Floor team goals with Quality and business strategy.
+ Coordinate manufacturing activities to align with cGMP and standard operating procedures.
+ Coordinate the Quality on the Floor program for real-time quality support, including cGMP mentorship and document review.
+ Lead batch record review within standard timelines for batch disposition.
+ Support continuous improvement (PPI) initiatives to realize cost savings and drive efficiency.
+ Develop effective working relationships with internal collaborators across various departments.
+ Engage with Quality Management Review.
+ Assist in regulatory and client audits, ensuring successful inspection outcomes.
+ Collaborate globally to build and implement policies and procedures.
+ Apply and advise on risk assessment tools reliably (e.g., failure mode effect analysis, fishbone diagrams).
+ Use the Quality System daily, including Change Control, Deviations, CAPA, OOS/OOT, and Documentation Management.
+ Perform additional duties as advised by the Head of Quality Assurance or Site Quality Head.
**Frequent Contacts:**
Internal:
+ All internal departments
**External:**
+ Regulatory agencies and customers
**Minimum Requirements/Qualifications:**
+ Tertiary education in a science or engineering-based field, or relevant industry experience.
+ Post Graduate qualifications are beneficial.
+ At least 1 year of experience in a leadership role preferred.
+ A minimum of 4 years' experience in the Pharmaceutical and/or Biotechnology industry aligned with Quality Assurance advantageous
+ **Extensive knowledge of cGMP required**
+ Ability to thrive in a highly dynamic, frequently changing environment.
+ Strong written, verbal, and interpersonal communication skills.
+ Strong collaborative skills to establish trust with internal and external collaborators.
+ Proficiency in Microsoft applications; knowledge of SmartSheets is desirable.
+ Australian citizenship or permanent residency required
**Skills & Attributes:**
+ Continuous Improvement: Demonstrates the ability to challenge the status quo to improve outcomes.
+ Adaptability: Ability to adapt to day-to-day business requirements.
+ Collaborating: Ability to work with all departments and colleagues of varied backgrounds.
+ Customer Focus and Integrity: Dedication to delivering on promises to internal or external customers.
+ Initiating Action: Ability to work independently and lead planned work, including multiple projects or tasks simultaneously.
+ Leading Relations: Balances customer demands with business requirements and agreed timelines.
+ Quality Orientation: Ability to interpret and apply GMP principles, demonstrating strong attention to detail and accurate completion of test records.
**Other Important Information:**
Manufacturing of biopharmaceutical products must align with international quality requirements. The Quality Control Department is responsible for developing, validating, transferring, and performing all tests, as well as ensuring alignment with these requirements. The Brisbane site is a multi-product biopharmaceutical facility, developing and manufacturing pharmaceutical products for clinical trials (Phase I, II, and III).
**Benefits:**
**Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.**
+ **Health & Wellbeing:** Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ **Flexibility:** Balance your work and personal life with flexible arrangements.
+ **Extra Leave:** Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ **Charitable Giving & Volunteering:** Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ **Learning & Development:** Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
**Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality**
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch ( as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific ( , where diverse experiences, backgrounds and perspectives are valued.
Apply today! Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We want to make our guests' experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we're looking for a Concierge Team Leader capable of leaving no stone unturned in pursuit of complete guest satisfaction.
**Your Responsibilities - Inspire Incredible**
● Building guest relationships through a swift, professional and highly personal service
● Collating and sharing expert local knowledge of events, places of interests and restaurants
● Resolving guest issues or escalating when necessary to improve guest satisfaction
● Lead by example while assigning tasks and upholding high performance standards.
● Provide ongoing updates to the team to ensure they are equipped to deliver accurate information and exceptional service
● Oversee the activities of the Concierge and Valet teams, ensuring efficient handling of guest luggage and vehicles with attention to detail and guest satisfaction.
● Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality
● Leading the way as a brand ambassador to promote the hotel's other businesses
**About you:**
● **Driver's License** - Full Australian License preferred. International License considered.
● Previous **experience working in a Hotel or customer service role** , with a proven ability to provide an exceptional guest/customer experience preferred.
● **Excellent communication skills** - approachable and confident, with the ability to interact effectively with guests and colleagues, handling compliments and concerns with equal professionalism.
● **Strong problem-solving abilities** - able to think quickly and turn challenges into positive outcomes, ensuring every guest leaves with lasting, memorable experiences.
● **Flexibility** - night, weekend and holiday shifts are all part of the job
● **Physical capability** - sometimes you'll need to lift, push, pull big objects up to 23kgs
● **Professional appearance** - well-groomed, consistently reflecting the high standards of the InterContinental brand.
**What We Offer:**
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's well-being, including:
- Base Rate $26.70 Mon-Fri + Loadings / Penalities
- Paid birthday leave
- Hotel perks like accommodation and food & beverage discounts
- Enhanced parental leave
- Proactive health days and flexible work options.
- Your career journey will be supported through our lifelong development program
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow with IHG.
- Access to our discount retail platform that makes your pay for even further
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
N/A
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

CX Operations Leader
Job Description
**Company Overview:**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property marketplace reaching 7 million Australians each month, making it one of the country's most recognised and trusted property platforms. Domain operates the Allhomes and CRE 'commercial real estate' platforms and provides product and solutions to consumers, agents, government and enterprise to digitise every step of the property journey. Learn more about Domain: .
**About the Role**
As a CX Operations Lead and reporting to the CX Operations Manager, you will manage the Customer Experience function designed to deliver a seamless customer support experience for our Real Time Agent product. You'll have leadership of a small local and international team of CX Partners, help to embed improved ways of working with automation and process change, build out SOP documents and some even larger projects depending on capability.
_Melbourne CBD._
_Sitting within one of the most collaborative and well-integrated teams in Domain, this is an opportunity for a passionate problem-solver to play a huge part in our quest towards_ _new ideas_ _, better ways of working, incorporating AI and seeking efficiencies at every step._
_If_ _you're_ _someone with a technical mindset that sees transformation as an exciting challenge, this could be a great first step for you into the Domain ecosystem._
**Why Join Us:**
We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working;
+ Mentoring and leadership programs, with access to Learning & Development tools;
+ First rate parental leave and support for working parents;
+ Regular social events including our famous Innovation Days.
**In a typical day you can expect to:**
+ Manage the day-to-day CX function - handling escalations from the team and troubleshooting client issues.
+ Take initiative on a wide range of projects from change management and improving the help centre, to building SOP documents and embracing AI.
+ Propose improvements to systems and processes to help unlock efficiencies in the team, whilst driving and measuring improvements to the end-customer experience.
+ Collaborate closely with Product & Tech teams for the sharing of vital customer feedback and product improvements.
+ Track and monitor the effectiveness of the team, and deliver against key metrics such as Employee and Customer Satisfaction Scores.
+ Inspire, coach and drive the performance of a small team, including a small number in the Philippines.
+ Share best practices with CX Operations Leads across other Domain products.
+ Assist the CX Operations Manager to strategise improvements and a longer term vision regarding service and customer experience, in conjunction with Product and Solution teams.
**Our Ideal Person:**
ESSENTIALS **:**
+ Comfortable to work an occasional Saturday (time in lieu given).
+ Operations focus within Customer Experience / Contact Centre environment.
+ Prior experience managing a team.
+ A working knowledge of Zendesk.
+ Experience with process improvements and system efficiencies.
+ A change management mindset.
+ Ability to thrive in a team environment.
+ High attention to detail and analytical mindset.
NICE TO HAVES **:**
+ Tech / SaaS industry experience.
+ Experience with forecasting and capacity planning.
+ Understanding of json, HTML and basic coding.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .