90 Team Leader jobs in Australia
Lean Leader
Brisbane, Queensland
GE Aerospace
Posted 8 days ago
Job Viewed
Job Description
**Job Description Summary**
The Brisbane FLIGHT DECK (Lean) Leader will partner with Site Leadership to lead the team(s) through site wide lean transformation. The approach will include (but not limited too) leading model efforts for business Hoshin Kanri (strategy deployment), facilitating problem solving activities, Value Stream Analysis, and Kaizen Events. Coach & develop team members as required for Daily Management, 5S, Standardized Work, and other FLIGHT DECK fundamentals, as needed. Activities will be focused on improving our business defined True North Metrics for Safety, Quality, Customer Delivery, and Cost.
**Job Description**
**Company Overview:**
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
**Site Overview:**
GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we've driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. At our Brisbane facility, you'll work with highly skilled technicians on cutting-edge technology for civilian and military aircraft. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.
**Role Overview:**
In this role, you will focus on process improvement to ensure products are developed with the appropriate safety, quality, delivery, cost (SQDC) hierarchy. In addition, the FLIGHT DECK (Lean) Leader will:
+ Champion change across the organization to foster the growth in Lean culture.
+ Utilize experience or expertise to solve problems, develop and execute objectives for self and others, and effect short and some long-term goals.
+ Act as a change agent in the implementation of demand flow utilizing lean manufacturing tools and methodologies.
+ Support the Avionics FLIGHT DECK team to implement strategies, programs, and practices to achieve lean business system adoption at the facility.
+ Drive the full implementation of the FLIGHT DECK management system including strategy, value stream activities, daily management, 5S and standard work.
+ Facilitate, train, and coach team members in the use of Lean tools.
+ Assess and address gaps through course development and delivery.
+ Facilitate problem solving events aligned with the achievement of the site level metrics.
+ Partner with operating leaders and teams to uncover and assess continuous improvement opportunities for GE and its suppliers.
+ Partner with the operating leaders and teams to help define the FLIGHT DECK roadmap for the site and drive measurable improvements within the business.
+ Partner with the Avionics FLIGHT DECK team to bring new ideas, motivation, and positive support to all levels of the team.
**Required Qualifications** **:**
+ Minimum Diploma level or equivalent experience working in global, matrix environments with experience of lean manufacturing and/or transactional experience.
**Preferred Qualifications:**
+ Desired experience: experience in manufacturing, quality improvement, and people leadership and in lean or operations leadership Lean methodology and Six Sigma tools
+ Demonstrated ability to partner with engineering teams to implement Lean methodologies, Continuous Improvement tools, and practices including daily management, visual controls, standard work, and policy deployment.
+ Ability to drive improvement strategies while coaching teams through problem solving techniques.
+ Lean Six Sigma training or equivalent quality training.
+ Knowledge of and experience in applying lean in a variety of transactional or shop floor situations.
+ Experience facilitating Kaizen events, including preparation, coaching stakeholders in framing the problem statement, facilitating the session to identify opportunities and drive decision-making, assigning ownership, and managing follow-up.
+ Ability to analyze problems, identify root causes and provide efficient solutions.
+ Experience working in a matrix organization and facilitating across all levels of the organization.
+ Strong interpersonal, leadership, and written communication skills.
+ Project management experience.
+ Humble: respectful, receptive, agile, eager to learn.
+ Transparent: shares critical information, speaks with candor, contributes constructively.
+ Focused: quick learner, strategically prioritizes work, committed.
+ Leadership ability: strong communicator, decision-maker, collaborative.
+ Problem solver: analytical-minded, challenges existing processes, critical thinker.
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
**Additional Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
The Brisbane FLIGHT DECK (Lean) Leader will partner with Site Leadership to lead the team(s) through site wide lean transformation. The approach will include (but not limited too) leading model efforts for business Hoshin Kanri (strategy deployment), facilitating problem solving activities, Value Stream Analysis, and Kaizen Events. Coach & develop team members as required for Daily Management, 5S, Standardized Work, and other FLIGHT DECK fundamentals, as needed. Activities will be focused on improving our business defined True North Metrics for Safety, Quality, Customer Delivery, and Cost.
**Job Description**
**Company Overview:**
Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!
**Site Overview:**
GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we've driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. At our Brisbane facility, you'll work with highly skilled technicians on cutting-edge technology for civilian and military aircraft. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.
**Role Overview:**
In this role, you will focus on process improvement to ensure products are developed with the appropriate safety, quality, delivery, cost (SQDC) hierarchy. In addition, the FLIGHT DECK (Lean) Leader will:
+ Champion change across the organization to foster the growth in Lean culture.
+ Utilize experience or expertise to solve problems, develop and execute objectives for self and others, and effect short and some long-term goals.
+ Act as a change agent in the implementation of demand flow utilizing lean manufacturing tools and methodologies.
+ Support the Avionics FLIGHT DECK team to implement strategies, programs, and practices to achieve lean business system adoption at the facility.
+ Drive the full implementation of the FLIGHT DECK management system including strategy, value stream activities, daily management, 5S and standard work.
+ Facilitate, train, and coach team members in the use of Lean tools.
+ Assess and address gaps through course development and delivery.
+ Facilitate problem solving events aligned with the achievement of the site level metrics.
+ Partner with operating leaders and teams to uncover and assess continuous improvement opportunities for GE and its suppliers.
+ Partner with the operating leaders and teams to help define the FLIGHT DECK roadmap for the site and drive measurable improvements within the business.
+ Partner with the Avionics FLIGHT DECK team to bring new ideas, motivation, and positive support to all levels of the team.
**Required Qualifications** **:**
+ Minimum Diploma level or equivalent experience working in global, matrix environments with experience of lean manufacturing and/or transactional experience.
**Preferred Qualifications:**
+ Desired experience: experience in manufacturing, quality improvement, and people leadership and in lean or operations leadership Lean methodology and Six Sigma tools
+ Demonstrated ability to partner with engineering teams to implement Lean methodologies, Continuous Improvement tools, and practices including daily management, visual controls, standard work, and policy deployment.
+ Ability to drive improvement strategies while coaching teams through problem solving techniques.
+ Lean Six Sigma training or equivalent quality training.
+ Knowledge of and experience in applying lean in a variety of transactional or shop floor situations.
+ Experience facilitating Kaizen events, including preparation, coaching stakeholders in framing the problem statement, facilitating the session to identify opportunities and drive decision-making, assigning ownership, and managing follow-up.
+ Ability to analyze problems, identify root causes and provide efficient solutions.
+ Experience working in a matrix organization and facilitating across all levels of the organization.
+ Strong interpersonal, leadership, and written communication skills.
+ Project management experience.
+ Humble: respectful, receptive, agile, eager to learn.
+ Transparent: shares critical information, speaks with candor, contributes constructively.
+ Focused: quick learner, strategically prioritizes work, committed.
+ Leadership ability: strong communicator, decision-maker, collaborative.
+ Problem solver: analytical-minded, challenges existing processes, critical thinker.
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
**Additional Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Team Leader
Port Macquarie, New South Wales
Uniting
Posted 5 days ago
Job Viewed
Job Description
Uniting is seeking a committed and proactive Team Leader to support the day-to-day operations of Home and Community Care Services. Apply today!
Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.
About the Role:
Are you passionate about leading with purpose in a values-driven organisation? At Uniting, we are seeking a committed and proactive Team Leader to support the day-to-day operations of Home and Community Care Service. In this role, you’ll lead a team of support workers and clinicians in conjunction with the broader team, ensuring high-quality, person-centred care while fostering a positive and respectful environment for clients and staff alike.
You will work collaboratively with the Home and Community Care team to ensure smooth service delivery, compliance with care standards, and staff development, while championing Uniting’s mission of compassion and inclusion.
Your Key Accountabilities:
- Support and supervise a team of support workers and clinicians
- Support the delivery of safe, respectful, and person-centred care to clients.
- Support effective rostering, team performance, and supervision of delivery of services.
- Ensure compliance with relevant standards, policies, and procedures.
- Model and promote a positive workplace culture and professional practice.
- Build strong relationships with clients, families, staff, and health professionals.
- Contribute to continuous improvement initiatives and service planning.
- Support staff onboarding, development, and performance management processes.
Your Qualifications and Experience:
- Certificate IV in a relevant field (such as Business, Aged Care or Health or equivalent) or willingness to complete. Even better Bachelor qualifications in nursing or allied health and current registration with the Australian Health Professional Registration Authority (AHPRA) or other relevant
- Minimum 2 years’ experience in aged care, ideally in a leadership or supervisory role.
- Strong understanding of person-centred care and aged care compliance standards.
- Experience supporting teams, mentoring staff, and managing rosters.
- Excellent interpersonal and communication skills.
- Commitment to Uniting’s values of Respect, Compassion, and justice.
Benefits for you!
- Training & Development: Hands-on training, development, and mentoring with a leading provider.
- Positive Impact: Join an organisation that positively impacts clients and the community.
- Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
- Wellbeing programs: including free 24/7 confidential counselling services for you and your family via TELUS Health
- Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
- Referral Program: Earn a $500 bonus each time you refer a new employee who stays for 2 months.
- Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
- Private Health Insurance: Access to affordable private Health Insurance for yourself or family.
Click here to find learn more about our great benefits: Benefits of working at Uniting
Pre-employment Checks:
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
This advertiser has chosen not to accept applicants from your region.
1
Team Leader
Dubbo, New South Wales
Uniting
Posted 2 days ago
Job Viewed
Job Description
Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.
About the Role:
Are you passionate about leading with purpose in a values-driven organisation? At Uniting, we are seeking a committed and proactive Team Leader to support the day-to-day operations of our residential aged care service. In this role, you’ll lead a dedicated team, ensuring high-quality, person-centred care while fostering a positive and respectful environment for residents and staff alike.
You will work collaboratively with the Care Manager and multidisciplinary teams to ensure smooth service delivery, compliance with care standards, and staff development, while championing Uniting’s mission of compassion and inclusion.
Your Key Accountabilities:
- Provide hands-on leadership and guidance to care staff across all shifts.
- Support the delivery of safe, respectful, and person-centred care to residents.
- Assist with rostering, team performance, and supervision of direct care services.
- Ensure compliance with relevant standards, policies, and procedures.
- Model and promote a positive workplace culture and professional practice.
- Build strong relationships with residents, families, staff, and health professionals.
- Contribute to continuous improvement initiatives and service planning.
- Support staff onboarding, development, and performance management processes.
Your Qualifications and Experience:
- Certificate IV in Ageing Support (or willingness to complete).
- Minimum 2 years’ experience in aged care, ideally in a leadership or supervisory role.
- Strong understanding of person-centred care and aged care compliance standards.
- Experience supporting teams, mentoring staff, and managing rosters.
- Excellent interpersonal and communication skills.
- Commitment to Uniting’s values of respect, compassion, and justice.
Benefits for you!
- Training & Development: Hands-on training, development, and mentoring with a leading provider.
- Positive Impact: Join an organisation that positively impacts clients and the community.
- Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
- Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
- Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
- Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
- Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
- Private Health Insurance: Access to affordable private Health Insurance for yourself or family.
Click here to find learn more about our great benefits: Benefits of working at Uniting
Pre-employment Checks:
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.
This advertiser has chosen not to accept applicants from your region.
2
Team Leader
Griffith, New South Wales
Uniting
Posted 10 days ago
Job Viewed
Job Description
Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support around 10,000 people to stay independent in their homes and communities across NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.
About the Role:
Are you passionate about leading with purpose in a values-driven organisation? At Uniting, we are seeking a committed and proactive Team Leader to support the day-to-day operations of our residential aged care service. In this role, you’ll lead a dedicated team, ensuring high-quality, person-centred care while fostering a positive and respectful environment for residents and staff alike.
You will work collaboratively with the Care Manager and multidisciplinary teams to ensure smooth service delivery, compliance with care standards, and staff development, while championing Uniting’s mission of compassion and inclusion.
Your Key Accountabilities:
- Provide hands-on leadership and guidance to care staff across all shifts.
- Support the delivery of safe, respectful, and person-centred care to residents.
- Assist with rostering, team performance, and supervision of direct care services.
- Ensure compliance with relevant standards, policies, and procedures.
- Model and promote a positive workplace culture and professional practice.
- Build strong relationships with residents, families, staff, and health professionals.
- Contribute to continuous improvement initiatives and service planning.
- Support staff onboarding, development, and performance management processes.
Your Qualifications and Experience:
- Certificate IV in Ageing Support (or willingness to complete).
- Minimum 2 years’ experience in aged care, ideally in a leadership or supervisory role.
- Strong understanding of person-centred care and aged care compliance standards.
- Experience supporting teams, mentoring staff, and managing rosters.
- Excellent interpersonal and communication skills.
- Commitment to Uniting’s values of respect, compassion, and justice.
Benefits for you!
- Training & Development: Hands-on training, development, and mentoring with a leading provider.
- Positive Impact: Join an organisation that positively impacts clients and the community.
- Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
- Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
- Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
- Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
- Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
- Private Health Insurance: Access to affordable private Health Insurance for yourself or family.
Click here to find learn more about our great benefits: Benefits of working at Uniting
Pre-employment Checks:
Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.
This advertiser has chosen not to accept applicants from your region.
3
Garden Maintenance Team Leader / Crew Leader
2125 Pennant Hills, New South Wales
$30 - $35 hour
Select People
Posted 591 days ago
Job Viewed
Job Description
Join our thriving team as we embark on an exciting journey of growth!
We are a well-established Garden Maintenance and Construction company located in Castle Hill, committed to providing exceptional service to our residential clients. With significant growth potential on the horizon, we are seeking enthusiastic and proactive team members to join us in creating beautiful and vibrant outdoor spaces.Role and Responsibilities:
As the Garden Maintenance Team Leader / Crew Leader, you will:
Lead and manage a small team of dedicated garden maintenance professionals.Oversee and actively participate in a range of tasks including hedging, pruning, trimming, weeding, mowing, edging, and spraying.Ensure the timely completion of daily tasks with a focus on quality and efficiency.Foster a positive team environment and contribute to the growth and success of the business.RequirementsProven experience in garden maintenance, with leadership or crew leader experience preferred.Passion for horticulture and maintaining beautiful outdoor spaces.Strong organizational and time-management skills.Excellent communication and interpersonal skills.Ability to motivate and lead a team by example.Driver's license and proficiency in driving a manual vehicle and towing a trailer.Willing to obtain a Police check and Working with Children Certificate.BenefitsFull-time permanent position.Competitive salary up to $35 per hour plus super$350 tool/uniform allowance.Opportunities for career growth and advancement.Family-oriented work culture.Uniform provided.Flexibility in working arrangements considered.Company mobile phone.How to Apply:
If you are an enthusiastic and experienced individual with a passion for garden maintenance and team leadership, we want to hear from you! Please submit your resume and a brief cover letter outlining your experience and suitability for the role to
This advertiser has chosen not to accept applicants from your region.
4
Team Leader (Banquets)
Perth, Western Australia
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Team Leader (Banquets)**
+ Beautiful location on the Elizabeth Quay waterfront
+ Training and Career Development opportunities within an international brand
+ Discounts on hotel rooms and food and beverage within Marriott
+ Discounts on retail venues around the location
+ Recognition and wellbeing programs
+ Free Employee Meals
**About the Role**
Use your customer service skills to provide guests with a personalized and memorable experience.
**Duties**
+ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
+ Respond to and try to fulfill any special banquet event arrangements requested by guest.
+ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
+ Communicate with the kitchen regarding menu questions, dietary requirements and special requests.
+ Maintain cleanliness and condition of working area.
+ Assist with department training requirements.
**Skills & Experience**
+ Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
+ I'm Alert Food Safety Certification (from City of Perth)
+ Experience working in customer service role preferable
+ Passion for customer service
+ Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Team Leader (Banquets)**
+ Beautiful location on the Elizabeth Quay waterfront
+ Training and Career Development opportunities within an international brand
+ Discounts on hotel rooms and food and beverage within Marriott
+ Discounts on retail venues around the location
+ Recognition and wellbeing programs
+ Free Employee Meals
**About the Role**
Use your customer service skills to provide guests with a personalized and memorable experience.
**Duties**
+ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
+ Respond to and try to fulfill any special banquet event arrangements requested by guest.
+ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
+ Communicate with the kitchen regarding menu questions, dietary requirements and special requests.
+ Maintain cleanliness and condition of working area.
+ Assist with department training requirements.
**Skills & Experience**
+ Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
+ I'm Alert Food Safety Certification (from City of Perth)
+ Experience working in customer service role preferable
+ Passion for customer service
+ Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
5
Bar Team Leader
Canberra, Australian Capital Territory
Hyatt
Posted 13 days ago
Job Viewed
Job Description
**Description:**
**About Hyatt Hotel Canberra - A Park Hyatt Hotel**
Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.
**What you can expect**
+ Complimentary and discounted accommodation at Hyatt properties worldwide!
+ Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.
+ Above award wages.
+ Access to our employee assistance program.
+ Being part of a diverse and inclusive team, passionate about their work.
**Discover a career you didn't know existed.**
**We need your curiosity. We need your innovative spirit. And we need your authentic self.**
There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers. Hospitality is more than just a job - it's a career for people who care. People like you. People like us.
**About the Role**
The Bar Team leader is Responsible for leading and supervising a team of food and beverage associates to ensure smooth and efficient outlet operations. This role focuses on delivering high-quality service, managing staff performance, and contributing to the overall success of the outlet.
**Some of the responsibilities include:**
+ Supervision and support of the Food and Beverage employees, ensuring exceptional and efficient service is delivered.
+ Deliver on-the-job training and regular briefings to team members to enhance product knowledge, upselling techniques, and customer engagement.
+ Collaborate with the Assistant Food and Beverage Manager to contribute ideas for new cocktails, themed menus, and signature offerings.
+ Assist in ordering, receiving, and managing bar inventory; conduct regular and accurate stock takes.
+ Ensure that all guests receive exceptional service and their needs are met promptly.
+ Address and resolve guest complaints and concerns with professionalism.
+ Assist in managing daily operations, including opening and closing procedures.
+ Attend to stocktake and transfers of stocks to other departments.Ensure requisitions are collected and stored correctly.
**Qualifications:**
**A Successful candidate will have: -**
+ Previous Food & Beverage experience in hotel environment or similar fast-paced environment
+ A valid and current Responsible Service of Alcohol (RSA) certificate
+ Exceptional interpersonal, communication and time management skills
+ The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating roster, including weekends and public holidays
+ Experience and thorough understanding of beverage service.
+ A valid and current Responsible Service of Alcohol (RSA) certificate
+ Mixologist / cocktail bar background
+ Strong wine knowledge
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fulfilling career, please apply through Location:** AU-CT-Canberra
**Organization:** Hyatt Hotel Canberra
**Job Level:** Full-time
**Job:** Bars/Restaurants/Outlets
**Req ID:** CAN
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**About Hyatt Hotel Canberra - A Park Hyatt Hotel**
Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.
**What you can expect**
+ Complimentary and discounted accommodation at Hyatt properties worldwide!
+ Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.
+ Above award wages.
+ Access to our employee assistance program.
+ Being part of a diverse and inclusive team, passionate about their work.
**Discover a career you didn't know existed.**
**We need your curiosity. We need your innovative spirit. And we need your authentic self.**
There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers. Hospitality is more than just a job - it's a career for people who care. People like you. People like us.
**About the Role**
The Bar Team leader is Responsible for leading and supervising a team of food and beverage associates to ensure smooth and efficient outlet operations. This role focuses on delivering high-quality service, managing staff performance, and contributing to the overall success of the outlet.
**Some of the responsibilities include:**
+ Supervision and support of the Food and Beverage employees, ensuring exceptional and efficient service is delivered.
+ Deliver on-the-job training and regular briefings to team members to enhance product knowledge, upselling techniques, and customer engagement.
+ Collaborate with the Assistant Food and Beverage Manager to contribute ideas for new cocktails, themed menus, and signature offerings.
+ Assist in ordering, receiving, and managing bar inventory; conduct regular and accurate stock takes.
+ Ensure that all guests receive exceptional service and their needs are met promptly.
+ Address and resolve guest complaints and concerns with professionalism.
+ Assist in managing daily operations, including opening and closing procedures.
+ Attend to stocktake and transfers of stocks to other departments.Ensure requisitions are collected and stored correctly.
**Qualifications:**
**A Successful candidate will have: -**
+ Previous Food & Beverage experience in hotel environment or similar fast-paced environment
+ A valid and current Responsible Service of Alcohol (RSA) certificate
+ Exceptional interpersonal, communication and time management skills
+ The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating roster, including weekends and public holidays
+ Experience and thorough understanding of beverage service.
+ A valid and current Responsible Service of Alcohol (RSA) certificate
+ Mixologist / cocktail bar background
+ Strong wine knowledge
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fulfilling career, please apply through Location:** AU-CT-Canberra
**Organization:** Hyatt Hotel Canberra
**Job Level:** Full-time
**Job:** Bars/Restaurants/Outlets
**Req ID:** CAN
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
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6
Stewarding Team Leader
Canberra, Australian Capital Territory
Hyatt
Posted 13 days ago
Job Viewed
Job Description
**Description:**
**About Hyatt Hotel Canberra - A Park Hyatt Hotel**
Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.
**What you can expect**
+ Complimentary and discounted accommodation at Hyatt properties worldwide!
+ Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets.
+ Training and development opportunities with over 2000 online learning modules to support you career development.
+ Above award wages.
+ Access to our employee assistance program.
+ Being part of a diverse and inclusive team, passionate about their work.
**Discover a career you didn't know existed.**
**About the Role**
As the Team Leader - Stewarding, you will assist with the smooth and efficient running of the department through the supervision. You will assist and guide with cleaning and storage of operating equipment. Working in a team you will support the Chef in supervising and managing the day to day operations.
Please note; the role does not involve any food preparation, though, on occasion you may be required to assist the chefs with plate-up.
**Some of the responsibilities include:**
+ Assist the Stewards in the daily operations
+ Delegate responsibilities and duties to Stewarding team members and monitor their tasks including cleaning, dishwashing or pot washing where necessary
+ Work with the team to maximize employee morale and productivity
+ Assist in conducting fortnightly payroll processing with the support of Human Resources and Payroll
+ Conduct monthly inventory checks on all operating equipment and supplies
**Qualifications:**
**A successful candidate will have:**
+ Previous work experience in a similar fast-paced environment would be beneficial
+ Exceptional people management and interpersonal skills, along with strong communication skills
+ A strong attention to detail and the desire to produce high quality operational and administrative outcomes
+ The flexibility to work on a rotating roster, including evenings, weekends and public holidays
A career with Hyatt opens a world of opportunities. We provide stability and passion in discovering and developing emerging talent within the hospitality industry! We have continually been named one of the World's Best Multinational Workplaces.
Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fun, fulfilling career, please apply through Location:** AU-CT-Canberra
**Organization:** Hyatt Hotel Canberra
**Job Level:** Full-time
**Job:** Culinary
**Req ID:** CAN
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**About Hyatt Hotel Canberra - A Park Hyatt Hotel**
Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.
**What you can expect**
+ Complimentary and discounted accommodation at Hyatt properties worldwide!
+ Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets.
+ Training and development opportunities with over 2000 online learning modules to support you career development.
+ Above award wages.
+ Access to our employee assistance program.
+ Being part of a diverse and inclusive team, passionate about their work.
**Discover a career you didn't know existed.**
**About the Role**
As the Team Leader - Stewarding, you will assist with the smooth and efficient running of the department through the supervision. You will assist and guide with cleaning and storage of operating equipment. Working in a team you will support the Chef in supervising and managing the day to day operations.
Please note; the role does not involve any food preparation, though, on occasion you may be required to assist the chefs with plate-up.
**Some of the responsibilities include:**
+ Assist the Stewards in the daily operations
+ Delegate responsibilities and duties to Stewarding team members and monitor their tasks including cleaning, dishwashing or pot washing where necessary
+ Work with the team to maximize employee morale and productivity
+ Assist in conducting fortnightly payroll processing with the support of Human Resources and Payroll
+ Conduct monthly inventory checks on all operating equipment and supplies
**Qualifications:**
**A successful candidate will have:**
+ Previous work experience in a similar fast-paced environment would be beneficial
+ Exceptional people management and interpersonal skills, along with strong communication skills
+ A strong attention to detail and the desire to produce high quality operational and administrative outcomes
+ The flexibility to work on a rotating roster, including evenings, weekends and public holidays
A career with Hyatt opens a world of opportunities. We provide stability and passion in discovering and developing emerging talent within the hospitality industry! We have continually been named one of the World's Best Multinational Workplaces.
Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.
To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fun, fulfilling career, please apply through Location:** AU-CT-Canberra
**Organization:** Hyatt Hotel Canberra
**Job Level:** Full-time
**Job:** Culinary
**Req ID:** CAN
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
7
Bar Team Leader
Brisbane, Queensland
Marriott
Posted 15 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**NATURAL TALENT**
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
**CURATING ORIGINALITY TAKES TALENT**
We are looking for a Part Time Bar Team Leader to work with the incredible team in our atmospheric Living Room Bar - W Brisbane's signature cocktail destination and vibrant social epicentre.
In this role, you will be required to assist in leading a team to provide efficient, professional, and friendly service to our guests. The Talent who is successful in the role will possess:
+ Outstanding guest service skills
+ Ability to lead a team effectively
+ A strong passion for and knowledge of food, wine, cocktails & beer
+ Personality PLUS you thrive working in a fast-paced environment
+ Exceptional organisational and time management skills
+ Possess excellent verbal and written communication skills
+ Experience in a senior bartender capacity at a luxury or 5 star establishment
**BENEFITS**
+ The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
+ 'Great places to work' certified
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
**MI RECOGNITION**
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
**MI CAREERS SOCIAL MEDIA ACCOUNTS**
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
**LEARN MORE**
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
**DIVERSITY AND INCLUSION STATEMENT**
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**NATURAL TALENT**
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
**CURATING ORIGINALITY TAKES TALENT**
We are looking for a Part Time Bar Team Leader to work with the incredible team in our atmospheric Living Room Bar - W Brisbane's signature cocktail destination and vibrant social epicentre.
In this role, you will be required to assist in leading a team to provide efficient, professional, and friendly service to our guests. The Talent who is successful in the role will possess:
+ Outstanding guest service skills
+ Ability to lead a team effectively
+ A strong passion for and knowledge of food, wine, cocktails & beer
+ Personality PLUS you thrive working in a fast-paced environment
+ Exceptional organisational and time management skills
+ Possess excellent verbal and written communication skills
+ Experience in a senior bartender capacity at a luxury or 5 star establishment
**BENEFITS**
+ The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
+ 'Great places to work' certified
+ Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
+ Discounts on food & beverage across all our hotels
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Employee Assistance Program
**MI RECOGNITION**
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
**MI CAREERS SOCIAL MEDIA ACCOUNTS**
Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
**LEARN MORE**
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
**DIVERSITY AND INCLUSION STATEMENT**
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
8
CX Operations Leader
Melbourne, Victoria
CoStar Realty Information, Inc.
Posted 16 days ago
Job Viewed
Job Description
CX Operations Leader
Job Description
**Company Overview:**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property marketplace reaching 7 million Australians each month, making it one of the country's most recognised and trusted property platforms. Domain operates the Allhomes and CRE 'commercial real estate' platforms and provides product and solutions to consumers, agents, government and enterprise to digitise every step of the property journey. Learn more about Domain: .
**About the Role**
As a CX Operations Lead and reporting to the CX Operations Manager, you will manage the Customer Experience function designed to deliver a seamless customer support experience for our Real Time Agent product. You'll have leadership of a small local and international team of CX Partners, help to embed improved ways of working with automation and process change, build out SOP documents and some even larger projects depending on capability.
_Melbourne CBD._
_Sitting within one of the most collaborative and well-integrated teams in Domain, this is an opportunity for a passionate problem-solver to play a huge part in our quest towards_ _new ideas_ _, better ways of working, incorporating AI and seeking efficiencies at every step._
_If_ _you're_ _someone with a technical mindset that sees transformation as an exciting challenge, this could be a great first step for you into the Domain ecosystem._
**Why Join Us:**
We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working;
+ Mentoring and leadership programs, with access to Learning & Development tools;
+ First rate parental leave and support for working parents;
+ Regular social events including our famous Innovation Days.
**In a typical day you can expect to:**
+ Manage the day-to-day CX function - handling escalations from the team and troubleshooting client issues.
+ Take initiative on a wide range of projects from change management and improving the help centre, to building SOP documents and embracing AI.
+ Propose improvements to systems and processes to help unlock efficiencies in the team, whilst driving and measuring improvements to the end-customer experience.
+ Collaborate closely with Product & Tech teams for the sharing of vital customer feedback and product improvements.
+ Track and monitor the effectiveness of the team, and deliver against key metrics such as Employee and Customer Satisfaction Scores.
+ Inspire, coach and drive the performance of a small team, including a small number in the Philippines.
+ Share best practices with CX Operations Leads across other Domain products.
+ Assist the CX Operations Manager to strategise improvements and a longer term vision regarding service and customer experience, in conjunction with Product and Solution teams.
**Our Ideal Person:**
ESSENTIALS **:**
+ Comfortable to work an occasional Saturday (time in lieu given).
+ Operations focus within Customer Experience / Contact Centre environment.
+ Prior experience managing a team.
+ A working knowledge of Zendesk.
+ Experience with process improvements and system efficiencies.
+ A change management mindset.
+ Ability to thrive in a team environment.
+ High attention to detail and analytical mindset.
NICE TO HAVES **:**
+ Tech / SaaS industry experience.
+ Experience with forecasting and capacity planning.
+ Understanding of json, HTML and basic coding.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
Job Description
**Company Overview:**
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
**About Domain:**
Domain is a leading property marketplace reaching 7 million Australians each month, making it one of the country's most recognised and trusted property platforms. Domain operates the Allhomes and CRE 'commercial real estate' platforms and provides product and solutions to consumers, agents, government and enterprise to digitise every step of the property journey. Learn more about Domain: .
**About the Role**
As a CX Operations Lead and reporting to the CX Operations Manager, you will manage the Customer Experience function designed to deliver a seamless customer support experience for our Real Time Agent product. You'll have leadership of a small local and international team of CX Partners, help to embed improved ways of working with automation and process change, build out SOP documents and some even larger projects depending on capability.
_Melbourne CBD._
_Sitting within one of the most collaborative and well-integrated teams in Domain, this is an opportunity for a passionate problem-solver to play a huge part in our quest towards_ _new ideas_ _, better ways of working, incorporating AI and seeking efficiencies at every step._
_If_ _you're_ _someone with a technical mindset that sees transformation as an exciting challenge, this could be a great first step for you into the Domain ecosystem._
**Why Join Us:**
We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:
+ Our much-loved approach to flexible hybrid working;
+ Mentoring and leadership programs, with access to Learning & Development tools;
+ First rate parental leave and support for working parents;
+ Regular social events including our famous Innovation Days.
**In a typical day you can expect to:**
+ Manage the day-to-day CX function - handling escalations from the team and troubleshooting client issues.
+ Take initiative on a wide range of projects from change management and improving the help centre, to building SOP documents and embracing AI.
+ Propose improvements to systems and processes to help unlock efficiencies in the team, whilst driving and measuring improvements to the end-customer experience.
+ Collaborate closely with Product & Tech teams for the sharing of vital customer feedback and product improvements.
+ Track and monitor the effectiveness of the team, and deliver against key metrics such as Employee and Customer Satisfaction Scores.
+ Inspire, coach and drive the performance of a small team, including a small number in the Philippines.
+ Share best practices with CX Operations Leads across other Domain products.
+ Assist the CX Operations Manager to strategise improvements and a longer term vision regarding service and customer experience, in conjunction with Product and Solution teams.
**Our Ideal Person:**
ESSENTIALS **:**
+ Comfortable to work an occasional Saturday (time in lieu given).
+ Operations focus within Customer Experience / Contact Centre environment.
+ Prior experience managing a team.
+ A working knowledge of Zendesk.
+ Experience with process improvements and system efficiencies.
+ A change management mindset.
+ Ability to thrive in a team environment.
+ High attention to detail and analytical mindset.
NICE TO HAVES **:**
+ Tech / SaaS industry experience.
+ Experience with forecasting and capacity planning.
+ Understanding of json, HTML and basic coding.
**What's Next?**
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.
**Equity, Diversity & Inclusion**
Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).
We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at or leave a message on and we will get back to you.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We've continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by calling or by sending an email to .
This advertiser has chosen not to accept applicants from your region.
9