168 Tech Career jobs in Australia

**Position Summary:**
· Must have hands on experience in Guidewire (any suite), Java, NodeJS, GraphQL, Webservices
· Must have experience in writing Gunits/Junits and increasing the code coverage
· Must have experience in practicing Business Driven Development technique
· Analyze the requirements for implementing them using Guidewire either by using Out-of-the-Box solutions in Guidewire platform or providing custom solutions
· Participates in business workshops and provides solutions on technical changes
· Estimates the work effort and review the effort from other developers in the team
· Work with Customer side Technical Lead and Architect for technical guidance
· Prepare the technical documentation for code and design changes, completing Guidewire integration changes. Share technical inputs on the dependencies with other integration work streams
· Completes design, develops code, unit tests code, documents and deploys code into the appropriate environment
· Establish best practices, and guidelines for development. Ensure team adheres to the best practices
· Mentor and help other technical developers in the team
· Co-ordinate and perform integration testing with QA and other dependent teams
· Participate and provide technical inputs/guidance in defect triage meetings
· Help BA's and Testers with the technical demo sessions presented to business
· Create knowledge base documents and hand over the changes to production support team.
**Mandatory Skills:**
· Candidate should have 6+ years' experience in Core Java, REST API technologies
· Candidate should have at least 4+ years experience in Guidewire
· Candidate should have good P&C insurance experience
**Duties and Responsibilities:**
· Development of code as per the requirement and engineering practices, unit test and provide support to all testing phases.
· Work with Guidewire Out of the box core functionalities and features in latest versions to compare and provide better solution.
· Lead the scrum team which consists of Guidewire development, Tester and BA
· Make sure review the Jira cards time to time and track for closure
· Support BA and Tester for Elaboration and support technical
· Review the team deliverables
· Conduct stand up
· Participating customers Discussion for getting technical requirements.
· Support more than one team technically
**Qualifications & Certifications (Optional):**
· Minimum B.E or B.Tech or MCA
· 4+ years of experience in Guidewire Policy Center and at least should have a Guidewire professional certification.
· Insurance industry knowledge with work experience in Claims and financial modules
**Salary Range** : >$100,000
**Date of Posting:** 12/September /2025
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.For a complete list of open opportunities with Cognizant, visit Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
#LI-CTSAPAC
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

As a Data Tech Lead, you'll play a pivotal role in shaping our data strategy and infrastructure. This is a hands-on leadership position where you'll guide the design, development, and optimization of data solutions that power business insights and innovation.
You'll work closely with cross-functional teams to architect scalable data pipelines, ensure high-quality data flows, and support analytics initiatives across the organization. Your expertise will help us unlock the full potential of our data assets, enabling smarter decision-making and driving operational efficiency.
This role is ideal for someone who thrives in a fast-paced, Agile environment, enjoys solving complex data challenges, and is passionate about mentoring others while staying deeply involved in technical execution.
**As a Data Tech Lead, you will:**
+ Lead initiatives in Data Engineering, Data Warehousing, and Data Migration.
+ Design and implement robust ELT/ETL processes, ensuring efficient data extraction, transformation, and pipeline development.
+ Apply your expertise in data modeling, data analysis, and data profiling to support business intelligence and decision-making.
+ Develop scalable and maintainable data pipelines using tools like SSIS and SQL Server.
+ Collaborate within an Agile environment, contributing to sprint planning, reviews, and continuous improvement.
+ Utilize SQL for data manipulation and querying, and manage code using GitHub or similar source control tools.
**What We're Looking For:**
+ Proven experience in data engineering and data architecture.
+ Strong proficiency in SQL, SSIS, and data modeling concepts.
+ Hands-on experience with ETL/ELT tools and data pipeline development.
+ Familiarity with Agile methodologies and collaborative team environments.
+ Experience with source code control tools like GitHub.
**Benefits**
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:
+ You can pursue innovative career tracks and opportunities here
+ You can enhance your professional development through education and dedicated training
+ We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Data Tech Lead position.
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Tech Facilities Manager_Financial Institution
Job ID

Posted
20-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Sydney - New South Wales - Australia
+ **New Global financial institution client**
+ **Sydney CBD | Land of the Gadigal people**
**About CBRE**
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
**About the Role:**
Provide comprehensive management and oversight of critical infrastructure and data centers, ensuring the smooth operation of facilities across multiple locations. This role involves working directly with executive leadership and other key stakeholders, managing on-call duties, and coordinating maintenance activities. Reporting to the Country Lead, you'll collaborate with a supportive team to maintain high standards of technical services and client satisfaction.
**What You'll Do:**
+ Acts as SME for hard services management across the APAC portfolio.
+ Provides support to FM Teams on other sites within APAC as needed (for management of hard services).
+ Plans and manages all works in accordance with client change management protocols.
+ Monitors BMS systems to ensure indoor comfort and plant efficiency, responds to faults and alerts both within hours and after hours, attends site to diagnose problems and provides directions to maintenance contractors.
+ Conducts routine inspections of critical environment infrastructure (electrical services including standby power systems, mechanical services, plumbing and hydraulics, fire protection systems, and building management control systems) including non-critical infrastructure.
+ Conduct routine inspections of office spaces and other tenancy areas to identify compliance gaps with client's property and facilities.
+ Investigates and responds to Air Conditioning enquiries and complaints.
+ Responsible for raising incident tickets and issuing subsequent incident postings.
+ Responsible for raising permit to work (PTW) requests including access requests, client management requests (CMRs) and building management requests (BMRs).
+ Receives, manages and responds to service requests, ensure team and customers are up to date with status of work.
+ Liaises with client's technology team and other business units prior to executing any programmed preventive maintenance works and break/fix works.
+ Ability to solve advanced problems and deal with a variety of vendors in complex situations. Requires expert level analytical and quantitative skills.
+ Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
+ Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results.
+ Responsible for setting project, department and/or division deadlines.
**What You'll need:**
+ Experience with delivery of FM services within a financial services environment.
+ Previous experience in hard services and electrical/ mechanical trade background as well as facilities, property, or related role.
+ Strong client service relationship skills.
+ Strong computer skills with common applications (E.g. MS Office).
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander Peoples and commit to building reconciliation through Google's technology, platforms and people. We welcome you to be part of a community at Google that will support your development, professionally and personally. Beyond your team, you'll also have the opportunity to connect with your mob and foster deep relationships across Google's Aboriginal and Indigenous Network (GAIN). This role is only open to applicants who identify as Aboriginal and/or Torres Strait Islander. Interested? Get in touch and have a yarn! Please see our Reconciliation Action Plan ( for more information.
**Minimum qualifications:**
+ 2+ years of experience in a recruiting or talent acquisition role, preferably in a technology or cloud environment
+ 1 year of recruiting experience at an agency or in-house recruiting team.
**Preferred qualifications:**
+ Proven ability to source and engage passive technical talent
+ Strong communication and interpersonal skills, with the ability to build relationships with various stakeholders
+ Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously
Google's known for our innovative technologies, products and services -- and for the people behind them. As part of our recruiting team, you're charged with finding the most interesting candidates who bring an entrepreneurial spirit to all they do. You're responsible for guiding candidates through our hiring process and connecting them to the magic of working at Google. You are creative and driven, which allows you to develop lasting relationships with both candidates and hiring managers. You're also comfortable with numbers and drawing insights from analytics to make our hiring process smarter and more efficient.
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander Peoples and commit to building reconciliation through Google's technology, platforms and people. We welcome you to be part of a community at Google that will support your development, professionally and personally. Beyond your team, you'll also have the opportunity to connect with your mob and foster deep relationships across Google's Aboriginal and Indigenous Network. This role is only open to applicants who identify as Aboriginal and/or Torres Strait Islander. Interested? Get in touch and have a yarn! Please see our Reconciliation Action Plan for more information.
The filling of this position is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth). Google has also been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) in relation to this position.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
**Responsibilities:**
+ Manage the end-to-end recruiting process for the Cloud Tech team, from sourcing and engagement to offer and onboarding. Proactively gather and analyze role requirements to build a robust pipeline of top technical talent, ensuring you meet productivity goals and contribute to the team's objective of reducing cost per hire.
+ Serve as the primary point of contact for candidates, ensuring an extraordinary and memorable experience throughout the hiring process. Act as a strong advocate for applicants by providing timely communication, preparing them for interviews, and delivering feedback, with the goal of achieving high candidate satisfaction scores.
+ Act as a strategic talent advisor to hiring managers. Guide them on hiring strategy, provide data-driven recommendations, and maintain regular communication on the status of open roles
+ Conduct thorough applicant assessments, evaluating skills and qualifications against client needs.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Analyst -Winows OS to join our team in Sydney, Tasmania (AU-TAS), Australia (AU).
**Job role & responsibilities:**
+ This is often a college graduate who is entering the workforce in their field of study.
+ They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting.
+ They handle detailed problems which require standard solutions.
+ They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
+ Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers.
+ Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations.
+ Provides technical feedback on technical process issues to improve overall service delivery.
+ May act as team lead at times and coach team members.
**Job Requirement:**
+ Typically requires 3-5 years relevant experience.
+ Undergraduate degree or equivalent combination of education and work experience.
+ Proficient in Windows operating system environment.
+ Knowledge of Linux/Unix operating systems may be required.
+ Strong client service skills.
+ Ability to physically perform general office requirements.
+ Must be able to perform essential responsibilities with or without reasonable accommodations.
+ Travel including overnight domestic or international trips may be required.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Introduction**
As a Mobile Application Tech Lead in IBM, your expertise will help set the benchmark of leading mobile user experiences underpinned by mobile application engineering leadership across mobile web, cross compiling platforms and native app development.
Whether the work is for clients or IBM, your engineering excellence, team leadership, and client facing skills, including experience with Xamarin or Maui, will directly contribute to some of the world's leading enterprise applications and systems. Your mobile applications tech leadership will be seen at the highest levels, and will enable critical processes, intelligent operations and innovative services to serve end users & stakeholders to industry leading standards.
In return, at IBM you will use the latest software development tools, techniques and approaches and work with leading minds from across the world, to build solutions you can be proud of. You will also have a limitless career path, supported with the latest training, education, IBM technology platforms and mentors.
**Your role and responsibilities**
We are looking for a highly capable Mobile Application Tech Lead to work for key clients in the Brisbane area. The candidate will need to be experienced working in squads in a medium to large enterprises, bring extensive engineering leadership to oversee code development of a variety of mobile applications including Xamarin or Maui development, plus also either mobile web or native application development, plus have extensive experience across the SDLC lifecycle. In additional to application development responsibilities, the Mobile Applications Tech Lead role will also be responsible for coaching team(s), leading squad discussions in the complex stakeholder environment (on application roadmap strategy, feature development approaches, DevOps best practices, Non-Functional Requirements best practices), and ensure the squad are working to timelines. The Mobile Application Tech Lead will ultimately be responsible for design, development and implementation of all application system changes in the enterprise, plus inputting to BAU teams where required. The coaching responsibilities will require coaching on development discipline, motivation, and a holistic vision towards mobile application software.
Depending on your experience, there may be a requirement to work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Key roles and responsibilities include:
* Be a subject matter expert in Xamarin or Maui mobile application development, plus mobile web technologies or native mobile application - provide technical advice to solve complex problems
* Oversee technical activities of application development, including working with requirements or design teams, developing technical designs, performing and overseeing code development, and implementation of system changes
* Oversee a mobile application development squad or squads to ensure that planning, code development, pull requests, peer reviews, testing, reporting and documentation meets the highest standards - guide less experienced staff by reviewing their work and providing feedback to build team capability
* Work with multiple stakeholders and their respective needs to represent scope, schedule, development approaches and releases, so that the outcome supports a collective result
* Collaborate with others to provide additional technical direction and standards across the organisation, to support a culture of continuous improvement
* Collaborate with UI/UX designers to implement user-friendly designs
* Collaborate with other SMEs to identify and progress improvements or practices in application delivery, towards a culture of continuous improvement
* Ensure application performance, quality, and responsiveness
* Identify and resolve application bottlenecks and help resolve bugs
* Integrate mobile applications with back-end services via RESTful APIs
* Perform or oversee test, debug, update and improve software to ensure quality, security, and value
* Stay up to date with new technology trends in mobile application development
* Please note that you will be required to work on-site up to 3 days per week for this role
**Required technical and professional expertise**
* Must live in or near Brisbane and be able to work in the CBD a minimum of 3 days per week
* Minimum of 9+ years of experience in a lead mobile application development role, with either Javascript web or equivalent mobile frameworks experience OR 9 + years experience with Swift or Kotlin development and their predecessors
* At least 5 year's experience building Xamarin or MAUI solutions, which could include Xamarin.Forms or Xamarin.Native
* Proficiency in building cross-platform applications for iOS and Android using Xamarin, with experience in mobile application lifecycle (concept, design, test, release and support)
* Clear evidence of tech leadership of squads and working with clients or customers
**Preferred technical and professional experience**
* At least Australian Baseline Security Clearance (or eligible for Baseline)
* Experience working with government agencies is a plus
* Experience with cloud message APIs and usage of push notifications.
* Knowledge of continuous integration and deployment (CI/CD) for mobile applications.
* Familiarity with code versioning tools, such as Git.
* Experience in working with agile methodologies.
* UI/UX Design Sensibility: Understanding of basic principles of user interface and user experience design
* Familiarity with .Net framework
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Senior Associate - Windows OS to join our team in Sydney, Tasmania (AU-TAS), Australia (AU).
**Job Responsibility:**
+ Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
+ Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
+ They may make policy recommendations to their managers and be an escalation point for less experienced team members.
+ Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
+ May respond to calls after normal business hours per leader instructions.
+ Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
+ Identifies potential issues that could adversely impact end user experience and takes corrective action.
**Requirement:**
+ Typically requires 2-4 years relevant experience.
+ High School Diploma or equivalent.
+ Undergraduate degree or some college coursework preferred.
+ Strong knowledge of Windows operating system environment.
+ Solid client service skills.
+ A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
+ Ability to physically perform general office requirements.
+ Must be able to perform essential responsibilities with or without reasonable accommodations.
+ Significant travel including overnight domestic or international trips may be required.
+ Must have reliable personal transportation (Automobile)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Description
Are you passionate about helping Partners succeed? AWS is seeking a Senior Partner Solutions Architect to support our Managed Service Provider (MSP) Program in Asia Pacific and Japan (APJ). In this role, you'll help AWS Partners across the region build world-class Managed Services practices by defining technical standards, providing architectural guidance, and enabling Partners to better serve our customers.
Working closely with the WW MSP PSA and Program team, you'll help shape the program's direction to ensure our Partners can deliver exceptional outcomes for AWS customers. You'll be the technical escalation point in APJ for Partner validations and drive continuous improvements to the program's technical standards.
At AWS, we hold ourselves to high standards. You should be comfortable working backwards from customer needs, making data-driven decisions, and diving deep into complex technical challenges while maintaining a strong bias for action.
Key job responsibilities
- Own the creation and execution of the technical strategy for the AWS MSP Program in APJ
- Drive improvements in Partners' technical capabilities through scalable mechanisms
- Define technical validation criteria and best practices for the MSP Program
- Build and lead a community of Solutions Architects focused on MSP enablement
- Work backwards from Partner needs to influence AWS service roadmaps
- Author technical content, deliver presentations, and create enablement materials
- Provide technical guidance to strategic MSP Partners
A day in the life
This individual contributor role requires collaboration with stakeholders across APJ and globally. Travel to Partner and AWS events will be required approximately 5-10 times annually both within APJ and globally.
Basic Qualifications
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- Deep technical expertise across AWS services
- Experience with managed services, cloud operations, and enterprise architecture
- Strong track record of technical leadership and community building
- Professional level fluency in written and spoken English
Preferred Qualifications
- Technical management consulting experience
- Experience working with C-level executives to define organization-wide technical strategies
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

This is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AU
== Schneider Electric ==

Role Seniority - mid level

More about the Software Technical Support Engineer role at Schneider Electric

Job Description

• Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ

• 1-2 years of experience in Application Support function is highly regarded

• Hybrid role (3 days in office) located at our SMART office, Macquarie Park, plus benefits

 About us:

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.

About the opportunity:

 Our team is responsible for supporting customers in the “Industrial Automation” business in our Pacific Zone of Australia and New Zealand. We have an opportunity for an individual to join our team as a Software Technical Support Engineer.

Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the role is tasked with ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA.

The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer’s end to end experience with Schneider Electric.

Key responsibilities:

• Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers

• Accurate and timely documentation of activities and findings in case management system

• Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team

• Collaboration with colleagues in other support centres and departments

• Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions

• Learning every day and actively contributing to the team and our customers

About you:

To see success in this role, you will be able to demonstrate 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Your personal drivers, professional confidence, and desire to work for a value-based organization with leading edge solutions will be supported by a tertiary qualification in Engineering or Computer Science and complemented by a working understating of software and automation hardware communications and setup.

Key skills and experience:

• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous

• Ability to demonstrate understanding of windows operating system, networking concepts and security

• Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software

• Working knowledge and understanding or experience with integrating hardware and software 

• Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Schneider Electric team will be there to support your growth.