64 Technical Analyst jobs in Australia

We are seeking a seasoned professional to join our team in a hybrid work model. This unique role blends data Modelling expertise with technical business analysis, offering the opportunity to design and implement robust data solutions while engaging directly with stakeholders to translate business needs into actionable technical requirements.
**Key Responsibilities**
Data Modelling
+ Develop and maintain optimized data models (conceptual, logical, and physical) using tools like Erwin.
+ Apply dimensional and relational modelling techniques to support analytics and reporting.
+ Manage data warehouse architecture, ensuring data integrity, security, and accessibility.
+ Develop and optimize stored procedures for efficient data processing and retrieval.
+ Create interactive dashboards and reports using Power BI to deliver actionable insights.
Technical Business Analysis
+ Gather and document technology requirements from business stakeholders, particularly for Big Data applications.
+ Understand and interpret Big Data application architecture to support solution design.
+ Provide detailed walkthroughs of requirements to development and testing teams.
+ Liaise with business teams for requirement clarifications and changes.
+ Review functional specifications and test strategies from a technical perspective.
+ Ensure alignment of data solutions with industry standards and regulatory requirements.
**To be successful in this role your skills and experience should include:**
+ Experience in data modelling and technical business analysis.
+ Strong proficiency in Power BI, SQL, Teradata, and stored procedures.
+ Technical expertise in Spark, Hive, HBase, Apache Phoenix, Pig, Python, Scala, Java, Unix, Shell Scripting, and Oracle.
+ Experience with cloud platforms such as Azure, AWS, or GCP.
+ Experience with maintaining optimizing data models (conceptual, logical, and physical) using tools like Erwin.
+ Familiarity with IICS and Informatica PowerCenter.
+ Strong analytical skills with the ability to handle highly confidential data in multi-cluster environments.
+ Excellent communication and stakeholder management skills.
+ Background in banking or insurance is preferred.
**Benefits**
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.
We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:
+ You can pursue innovative career tracks and opportunities here
+ You can enhance your professional development through education and dedicated training
+ We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Data Modeller & Technical Business Analyst position.
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Urgent requirement of Data Technical Analyst with Python & R Skills, SQL - Contract - Sydney RequirementsWorking collaboratively in cross-functional Scrum teams with Product, Analytics and BB Remediation colleagues, you will be responsible for leveraging the Group's data assets to review risk issues and support end-to-end remediation of business customersDevelop analytical solutions using SQL, Python and R  to improve risk-based outcomes for stakeholdersUndertake and automate data analytics across large datasets to identify customers requiring remediation and estimate financial impact to these customersYou will deliver to deadlines by managing multiple priorities in a fast-paced, agile environmentDevelop data solutions to record remediation payment recordsPresent analytical insights to stakeholders up to the General Manager level to give advice to our business partners with dataUsing advanced business acumen, you will translate complex business requirements and objectives into technical briefings, analytical processes and outcomes which may be subject to external regulator reviewSupport peers with quality assurance (QA) reviews;Lead customer projects and initiatives by liaising with analytical and non-analytical business partners across the departmentDesigning & building continuous improvements that optimise the accuracy and effort for remediationsand regulatory changes, ensuring compliance with relevant standardsFoster a positive team culture that encourages innovation, accountability and continuous improvement •  Key skills: •Risk Mindset  – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks;•   Data & Analytics –  Advanced analytical, numerate and logical reasoning skills, with extensive relevant experience in using complex data and analytics to drive business results;•   Stakeholder Management  – Demonstrated ability to translate complex concepts into simplified stakeholder key messages and present to senior leaders;•   Commercial acumen  – Ability to plan and manage multiple time critical projects with an understanding of business value, effective prioritisation and decision making; •  Required experience : Minimum 7+ years in Data Analytics or similar experience (e.g. actuary, pricing, or credit risk);Must have proven experience working with SQL to extract data from complex datasets.Extensive experience in using data driven analytics to develop dashboards, insights and recommendations;Ability to understand complex problems and take a structured approach using data-driven insights to solve;Experience with analytical tools and platforms such as R / Python and/or GitHub is preferred.Knowledge and experience in Banking (customers, products, systems, processes) is preferred;Experience with Agile tools and methodologies is preferred.Degree in relevant discipline (Actuarial, Statistics, Maths, Economics, Engineering or Sciences).Duration: 06 months  and possible extensionEligibility:  Australian/NZ Citizens/PR Holders onlyEmail: 

Urgent requirement of Senior Data Technical Analyst with Python & R Skills, SQL - Contract - Sydney RequirementsWorking collaboratively in cross-functional Scrum teams with Product, Analytics and BB Remediation colleagues, you will be responsible for leveraging the Group's data assets to review risk issues and support end-to-end remediation of business customersDevelop analytical solutions using SQL, Python and R  to improve risk-based outcomes for stakeholdersUndertake and automate data analytics across large datasets to identify customers requiring remediation and estimate financial impact to these customersYou will deliver to deadlines by managing multiple priorities in a fast-paced, agile environmentDevelop data solutions to record remediation payment recordsPresent analytical insights to stakeholders up to the General Manager level to give advice to our business partners with dataUsing advanced business acumen, you will translate complex business requirements and objectives into technical briefings, analytical processes and outcomes which may be subject to external regulator reviewSupport peers with quality assurance (QA) reviews;Lead customer projects and initiatives by liaising with analytical and non-analytical business partners across the departmentDesigning & building continuous improvements that optimise the accuracy and effort for remediationsand regulatory changes, ensuring compliance with relevant standardsFoster a positive team culture that encourages innovation, accountability and continuous improvement •  Key skills: •Risk Mindset  – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks;•   Data & Analytics –  Advanced analytical, numerate and logical reasoning skills, with extensive relevant experience in using complex data and analytics to drive business results;•   Stakeholder Management  – Demonstrated ability to translate complex concepts into simplified stakeholder key messages and present to senior leaders;•   Commercial acumen  – Ability to plan and manage multiple time critical projects with an understanding of business value, effective prioritisation and decision making; •  Required experience : Minimum 10 to 12+ years in Data Analytics or similar experience (e.g. actuary, pricing, or credit risk);Must have proven experience working with SQL to extract data from complex datasets.Extensive experience in using data driven analytics to develop dashboards, insights and recommendations;Ability to understand complex problems and take a structured approach using data-driven insights to solve;Experience with analytical tools and platforms such as R / Python and/or GitHub is preferred.Knowledge and experience in Banking (customers, products, systems, processes) is preferred;Experience with Agile tools and methodologies is preferred.Degree in relevant discipline (Actuarial, Statistics, Maths, Economics, Engineering or Sciences).Duration: 06 months  and possible extensionEligibility:  Australian/NZ Citizens/PR Holders onlyEmail: 

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team
LexisNexis Risk Solutions is seeking a bright, dynamic, and hands-on 2nd Line Support Analyst to join our esteemed team. This role will be based in our St Leonards Sydney office and will focus primarily on providing technical support to users in Australia, while also working in close collaboration with colleagues to support users across the Asia-Pacific region.
About The Role
The successful candidate will additionally liaise with 1st line Service Desk analysts and 3rd line senior support specialists to ensure the delivery of efficient, reliable, and seamless IT operations
As a member of our global Infrastructure and Enterprise Services group, consisting of over 130 professionals and providing support to more than 11,000 Windows and MacOS users across diverse business units and geographical regions, you will assume a critical role in ensuring the consistent delivery of world-class IT support services.
Responsibilities
+ Proven enterprise-level experience supporting both MacOS and Windows environments
+ Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM)
+ Experience with MacOS management tools (e.g., JAMF Pro)
+ Strong knowledge of Active Directory administration and account management processes
+ Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues
+ Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication)
+ Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
+ Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment
+ Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.)
+ Experience operating AV equipment (e.g., Logitech Rally systems)
Requirements
+ Fluency in spoken and written English, with strong communication skills
+ A strong communicator who values teamwork and customer service
+ Independent, reliable, and responsible, with excellent attention to detail
+ Highly organised and able to prioritise effectively
+ Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement
+ Proactive in problem-solving, with a hands-on approach to technical challenge
+ Experience with Citrix client troubleshooting
+ Basic network troubleshooting skills
+ Foundational knowledge of PowerShell scripting
Learn more about the LexisNexis Risk team and how we work here ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Job qualifications:
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience.
+ 2+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 2+ years experience working on technical projects.
**Core Skills MECM Include :**
+ Experience in Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune.
+ Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
+ Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM.
+ Task sequence creation and troubleshooting for OSD
+ Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting
+ Application deployment, Packaging and content transfer via MECM and troubleshooting
+ Co-management implementation and troubleshooting
+ MECM Role implementation and troubleshooting
+ SCCM Client health monitoring and troubleshooting
+ Operating Systems Concepts - Active Directory, Security, OS Internals
+ Networking concepts - DNS, DHCP, protocols, Devices
+ IIS Concepts - Configuration, Architecture, SSL and Kerberos
+ Strong experience in Windows 2012 R2 , 2016, 2019 & 2022 server
+ Enhanced HTTP & HTTPS MECM configuration
+ Tools - Netmon, Perfmon,Procmon, SQL Profiler & Procmon
+ Basic SQL Server Administration concepts
Australian Citizenship is preferred, role based in Sydney
Language skills: Korean, Japanese or Chinese/Mandarin preferred
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Job qualifications:
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience.
+ 2+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 2+ years experience working on technical projects.
**Core Skills MECM Include :**
+ Experience in Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune.
+ Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
+ Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM.
+ Task sequence creation and troubleshooting for OSD
+ Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting
+ Application deployment, Packaging and content transfer via MECM and troubleshooting
+ Co-management implementation and troubleshooting
+ MECM Role implementation and troubleshooting
+ SCCM Client health monitoring and troubleshooting
+ Operating Systems Concepts - Active Directory, Security, OS Internals
+ Networking concepts - DNS, DHCP, protocols, Devices
+ IIS Concepts - Configuration, Architecture, SSL and Kerberos
+ Strong experience in Windows 2012 R2 , 2016, 2019 & 2022 server
+ Enhanced HTTP & HTTPS MECM configuration
+ Tools - Netmon, Perfmon,Procmon, SQL Profiler & Procmon
+ Basic SQL Server Administration concepts
Australian Citizenship is preferred, role based in Sydney
Language skills: Korean, Japanese or Chinese/Mandarin preferred
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required:**
+ Proven track record of working with Exchange architecture and Exchange Online, showcasing in-depth knowledge and hands-on experience.
+ Deep understanding of Exchange architecture and Exchange Online, demonstrating the ability to troubleshoot and resolve complex issues efficiently.
+ Extensive experience in administering Exchange Server 2016 and 2019, ensuring their smooth operation and optimal performance.
+ Proficiency in Windows Server 2016 and 2019 concepts and administration, managing underlying infrastructure for Exchange environments effectively.
+ Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments, demonstrating a strong grasp of their intricacies.
+ Experience in executing migrations from Exchange On-Premise to Exchange Online, minimizing downtime and ensuring a seamless transition.
+ Working Knowledge and how they relate to clients, connectivity, security and management of Exchange Environments:
+ Azure AD identity, authentication, and conditional access, leveraging Azure AD
+ M365 security and compliance/Purview technologies (eDiscovery, DLP, ATP, OCAS, etc.),
+ Networking (HTTP, DNS, TCP/IP) and web server
+ Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
+ Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users.
+ Ability to work on weekends
**Optional (Experience in one or more of these areas desirable)**
+ Debugging and scripting skills with PowerShell and Graph API
+ Utilizing scripting to automate tasks and streamline Exchange administration.
Soft skills:
1. Fast learner and willing to learn new technologies.2. Cross-team collaborations & team work.3. Customer handling experience.4. Strong communication skills - Fluent oral & written English5. Effective, polished interactions with customers to gather information.6. Demonstrable troubleshooting skills7. Logical and Critical thinking.8. Passion for technology and customer support
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required:**
+ Proven track record of working with Exchange architecture and Exchange Online, showcasing in-depth knowledge and hands-on experience.
+ Deep understanding of Exchange architecture and Exchange Online, demonstrating the ability to troubleshoot and resolve complex issues efficiently.
+ Extensive experience in administering Exchange Server 2016 and 2019, ensuring their smooth operation and optimal performance.
+ Proficiency in Windows Server 2016 and 2019 concepts and administration, managing underlying infrastructure for Exchange environments effectively.
+ Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments, demonstrating a strong grasp of their intricacies.
+ Experience in executing migrations from Exchange On-Premise to Exchange Online, minimizing downtime and ensuring a seamless transition.
+ Working Knowledge and how they relate to clients, connectivity, security and management of Exchange Environments:
+ Azure AD identity, authentication, and conditional access, leveraging Azure AD
+ M365 security and compliance/Purview technologies (eDiscovery, DLP, ATP, OCAS, etc.),
+ Networking (HTTP, DNS, TCP/IP) and web server
+ Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
+ Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users.
+ Ability to work on weekends
**Optional (Experience in one or more of these areas desirable)**
+ Debugging and scripting skills with PowerShell and Graph API
+ Utilizing scripting to automate tasks and streamline Exchange administration.
Soft skills:
1. Fast learner and willing to learn new technologies.2. Cross-team collaborations & team work.3. Customer handling experience.4. Strong communication skills - Fluent oral & written English5. Effective, polished interactions with customers to gather information.6. Demonstrable troubleshooting skills7. Logical and Critical thinking.8. Passion for technology and customer support
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .