99 Technical Engineer jobs in Australia
Senior Technical Support Engineer
Amberley, Queensland
RTX Corporation
Posted 5 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
Australia
**Location:**
AUSQLD111: Amberley QLD, RAAF Base Amberley, Amberley, QLD, 4306, Australia
**Position Role Type:**
Unspecified
+ Support Australia's defence mission
+ Demonstrate leadership while continually learning
+ Be valued and empowered to reach your full potential, supported by an inclusive culture
Your mission starts here at Raytheon Australia!
Right now, we are seeking a bright and energised **Senior Technical Support Engineer.**
Join our team of outstanding people with expertise across a wide variety of disciplines and position yourself at the forefront of tomorrow's capabilities.
In return, we will support you with access to best practice tools, systems and processes while continually investing in your growth by providing tailored learning and development opportunities.
Start your mission in a career filled with extraordinary opportunities
for learning, mentoring and professional development. We offer flexible work and career growth backed by global expertise and a supportive culture.
This is your opportunity to join a fast-moving company that works on interesting and unique projects to support Australia's defence mission and contribute to the critical outcomes of the Australian Defence Force.
**The Role:**
+ This exciting and challenging full-time role is based at RAAF Base Amberley, QLD and involves supporting the operation, maintenance, test and evaluation of Electronic Attack and Air Combat Training systems in support of the ADF.
+ The role requires a high-level of experience with ICT and / or avionics.
+ The ideal candidate will have experience in Systems Engineering.
+ Knowledge of sustaining ADF systems and processes would be advantageous.
**The Person:**
+ The ideal candidate requires:
+ a high level of attention to detail,
+ willingness to learn,
+ proven ability to learn quickly,
+ the ability to work independently as well as integrate cohesively into a team.
**Key Responsibilities:**
+ Provide engineering support for the operation and maintenance of Super Hornet and Growler training systems (aircrew and maintainer).
+ Undertake test and evaluation of training systems throughout the spiral upgrade process.
+ Determine compliance of system upgrades to Defence and Australian regulations and standards.
+ Provide Systems Engineering support to disclose logistics and maintenance changes to all mission system stakeholders, including System Safety, obsolescence identification, and technical assessing.
+ Assist with managing the Mission System Configuration baselines and data.
**Skills, Experience and Qualifications:**
+ Essential - Minimum of a Diploma in Engineering, preferable electrical / electronic discipline.
+ Essential - Minimum of 6 years post-qualification experience in a relevant engineering role.
+ Essential - Practical to substantial knowledge of projects, programs, or systems relevant to the business with the ability to make enhancements and leverage knowledge in daily work.
+ Essential - Successful candidates must be eligible to obtain and maintain a NV2 Security clearance as needed. Eligibility can be found at is your opportunity to join the brightest minds in the nation working for the mission on leading-edge technology to deliver Australia's most significant defence capabilities.
If you are looking to contribute to the mission that matters, click apply now or contact us at .
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
**Country:**
Australia
**Location:**
AUSQLD111: Amberley QLD, RAAF Base Amberley, Amberley, QLD, 4306, Australia
**Position Role Type:**
Unspecified
+ Support Australia's defence mission
+ Demonstrate leadership while continually learning
+ Be valued and empowered to reach your full potential, supported by an inclusive culture
Your mission starts here at Raytheon Australia!
Right now, we are seeking a bright and energised **Senior Technical Support Engineer.**
Join our team of outstanding people with expertise across a wide variety of disciplines and position yourself at the forefront of tomorrow's capabilities.
In return, we will support you with access to best practice tools, systems and processes while continually investing in your growth by providing tailored learning and development opportunities.
Start your mission in a career filled with extraordinary opportunities
for learning, mentoring and professional development. We offer flexible work and career growth backed by global expertise and a supportive culture.
This is your opportunity to join a fast-moving company that works on interesting and unique projects to support Australia's defence mission and contribute to the critical outcomes of the Australian Defence Force.
**The Role:**
+ This exciting and challenging full-time role is based at RAAF Base Amberley, QLD and involves supporting the operation, maintenance, test and evaluation of Electronic Attack and Air Combat Training systems in support of the ADF.
+ The role requires a high-level of experience with ICT and / or avionics.
+ The ideal candidate will have experience in Systems Engineering.
+ Knowledge of sustaining ADF systems and processes would be advantageous.
**The Person:**
+ The ideal candidate requires:
+ a high level of attention to detail,
+ willingness to learn,
+ proven ability to learn quickly,
+ the ability to work independently as well as integrate cohesively into a team.
**Key Responsibilities:**
+ Provide engineering support for the operation and maintenance of Super Hornet and Growler training systems (aircrew and maintainer).
+ Undertake test and evaluation of training systems throughout the spiral upgrade process.
+ Determine compliance of system upgrades to Defence and Australian regulations and standards.
+ Provide Systems Engineering support to disclose logistics and maintenance changes to all mission system stakeholders, including System Safety, obsolescence identification, and technical assessing.
+ Assist with managing the Mission System Configuration baselines and data.
**Skills, Experience and Qualifications:**
+ Essential - Minimum of a Diploma in Engineering, preferable electrical / electronic discipline.
+ Essential - Minimum of 6 years post-qualification experience in a relevant engineering role.
+ Essential - Practical to substantial knowledge of projects, programs, or systems relevant to the business with the ability to make enhancements and leverage knowledge in daily work.
+ Essential - Successful candidates must be eligible to obtain and maintain a NV2 Security clearance as needed. Eligibility can be found at is your opportunity to join the brightest minds in the nation working for the mission on leading-edge technology to deliver Australia's most significant defence capabilities.
If you are looking to contribute to the mission that matters, click apply now or contact us at .
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
This advertiser has chosen not to accept applicants from your region.
0
Senior Technical Support Engineer
Brisbane, Queensland
Bentley Systems
Posted 12 days ago
Job Viewed
Job Description
**Senior Technical Support Engineer**
**Location: ** Hybrid or Home-based, Brisbane Australia
**Position Summary: **
Bentley Systems is seeking a qualified professional to join our esteemed Global Technical Support team. This role involves interfacing with users to provide technical support, demonstrations, and training for civil engineering software. The successful candidate will collaborate with our Development group, Professional Services, Quality Assurance, Marketing, and Sales teams. As a key member of the team, you will also support your colleagues by sharing product knowledge and assisting in case resolution. Additionally, you may be required to mentor and train both current and new team members to help them achieve their potential.
**Responsibilties:**
+ Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
+ Assisting Technical Support Engineers in resolving complex problems and issues
+ Keeping and maintaining a close working relationship with the Product Management teams
+ Teaching engineers and designers best practices for the available civil engineering and survey software tools, to allow them to accomplish their project goals
+ Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project
+ Producing client facing training and multimedia materials
+ Serving as primary support liaison between Bentley and our clients
+ Occasionally travelling to user sites for internal trainings as needed (less than 10% travel)
+ Conveying user feedback to product development staff.
+ Identifying and presenting user requirements to the Product Management teams in the form of detailed specification documents to enable the enhancement of program commands and workflows
+ Possessing thorough knowledge of the client company's products and other applications used by their users
+ Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
+ Helping to spearhead special projects within the team
+ Communicating with all affected parties how and when problems are resolved
+ Managing any additional follow up, testing and troubleshooting needed
+ Appropriately referring issues to other support and quality assurance areas
+ Promoting and maintaining a high quality, professional, service-oriented company image among users
What You Bring to The Team:
+ Civil Engineering degree or equivalent training and experience
+ 3+ years as a Technical Support Engineer or similar
+ 1-5 years of experience in road, rail, and site design preferred
+ English Language Proficiency
+ 3+ experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D
+ Best in class written and verbal communication skills
+ Strong critical thinking skills and a desire to solve problems
+ Strong leadership skills
+ Self-motivated, proactive with a strong desire to continuously learn
+ Professional Engineering license a bonus
+ This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
**What We Offer:**
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-SB1
**About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
**Location: ** Hybrid or Home-based, Brisbane Australia
**Position Summary: **
Bentley Systems is seeking a qualified professional to join our esteemed Global Technical Support team. This role involves interfacing with users to provide technical support, demonstrations, and training for civil engineering software. The successful candidate will collaborate with our Development group, Professional Services, Quality Assurance, Marketing, and Sales teams. As a key member of the team, you will also support your colleagues by sharing product knowledge and assisting in case resolution. Additionally, you may be required to mentor and train both current and new team members to help them achieve their potential.
**Responsibilties:**
+ Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
+ Assisting Technical Support Engineers in resolving complex problems and issues
+ Keeping and maintaining a close working relationship with the Product Management teams
+ Teaching engineers and designers best practices for the available civil engineering and survey software tools, to allow them to accomplish their project goals
+ Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project
+ Producing client facing training and multimedia materials
+ Serving as primary support liaison between Bentley and our clients
+ Occasionally travelling to user sites for internal trainings as needed (less than 10% travel)
+ Conveying user feedback to product development staff.
+ Identifying and presenting user requirements to the Product Management teams in the form of detailed specification documents to enable the enhancement of program commands and workflows
+ Possessing thorough knowledge of the client company's products and other applications used by their users
+ Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
+ Helping to spearhead special projects within the team
+ Communicating with all affected parties how and when problems are resolved
+ Managing any additional follow up, testing and troubleshooting needed
+ Appropriately referring issues to other support and quality assurance areas
+ Promoting and maintaining a high quality, professional, service-oriented company image among users
What You Bring to The Team:
+ Civil Engineering degree or equivalent training and experience
+ 3+ years as a Technical Support Engineer or similar
+ 1-5 years of experience in road, rail, and site design preferred
+ English Language Proficiency
+ 3+ experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D
+ Best in class written and verbal communication skills
+ Strong critical thinking skills and a desire to solve problems
+ Strong leadership skills
+ Self-motivated, proactive with a strong desire to continuously learn
+ Professional Engineering license a bonus
+ This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
**What We Offer:**
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-SB1
**About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
1
Technical Software Engineer
Rocket Software
Posted 22 days ago
Job Viewed
Job Description
**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Position Reports to:** **Manager, Software Engineering**
**Job Overview:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Essential Duties and Responsibilities:**
+ Understand end-user requirements
+ Write commercial/enterprise-grade software
+ Provide input on designs for software enhancements and new products
+ Ability to identify the presence of code
+ Document and communicate on technical topics without direction
+ Work under limited direction of a manager and/or team lead to implementing software enhancements, correcting defects, and/or creating new products
+ Understand hardware and software systems
+ Proficient at programming while working in a team
+ Works well in a team. Team-oriented, collaborative, accountable, dependable
+ Self-directed learning of the application subject matter
+ Exercises curiosity
**Required Qualifications:**
+ Proven software engineering expertise
+ Proven track record of software development in the real world
+ Proficient in one or more programming languages (JavaScript, TypeScript, C++)
+ Understands the concepts of data structures and algorithms
+ Able to write high-quality code with minimal support
+ Good understanding of trade-offs in solving problems that have variable levels of complexity
+ Understanding of memory allocation and management mechanism, security mechanisms, processing allocation mechanisms, and currency control of target operating systems
**Preferred Qualifications:**
+ Can-do attitude
+ Curious and asks "why"
+ Solid understanding of SDLC and CI/CD processes, with experience writing code that includes comprehensive unit test coverage
+ Active contributor to one or more open-source projects
**Education:**
Bachelor's degree in Computer Science or equivalent
**Travel Requirements:**
0 - 10%
_Successful applicants will be subject to pre-employment and, in some circumstances, ongoing background checks, which includes a criminal history and global sanctions check._
#LI-Remote
.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
**Job Description Summary:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Position Reports to:** **Manager, Software Engineering**
**Job Overview:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Essential Duties and Responsibilities:**
+ Understand end-user requirements
+ Write commercial/enterprise-grade software
+ Provide input on designs for software enhancements and new products
+ Ability to identify the presence of code
+ Document and communicate on technical topics without direction
+ Work under limited direction of a manager and/or team lead to implementing software enhancements, correcting defects, and/or creating new products
+ Understand hardware and software systems
+ Proficient at programming while working in a team
+ Works well in a team. Team-oriented, collaborative, accountable, dependable
+ Self-directed learning of the application subject matter
+ Exercises curiosity
**Required Qualifications:**
+ Proven software engineering expertise
+ Proven track record of software development in the real world
+ Proficient in one or more programming languages (JavaScript, TypeScript, C++)
+ Understands the concepts of data structures and algorithms
+ Able to write high-quality code with minimal support
+ Good understanding of trade-offs in solving problems that have variable levels of complexity
+ Understanding of memory allocation and management mechanism, security mechanisms, processing allocation mechanisms, and currency control of target operating systems
**Preferred Qualifications:**
+ Can-do attitude
+ Curious and asks "why"
+ Solid understanding of SDLC and CI/CD processes, with experience writing code that includes comprehensive unit test coverage
+ Active contributor to one or more open-source projects
**Education:**
Bachelor's degree in Computer Science or equivalent
**Travel Requirements:**
0 - 10%
_Successful applicants will be subject to pre-employment and, in some circumstances, ongoing background checks, which includes a criminal history and global sanctions check._
#LI-Remote
.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
This advertiser has chosen not to accept applicants from your region.
2
Technical Service Engineer
Mount Waverley, Victoria
Danaher Corporation
Posted 10 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Service Engineer is responsible for delivering high-quality service support to Cytiva's customers across Australia and New Zealand. This includes performing preventative maintenance, troubleshooting, installation, and qualification of a wide range of Cytiva's laboratory and bioprocessing equipment. The role plays a critical part in ensuring customer satisfaction, equipment uptime, and compliance in GMP environments.
This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Services Team. It is a field-based role working remotely, with access to a local office in Mount Waverley.
What you will do:
+ Perform installation, qualification (IQOQ), preventative maintenance, troubleshooting, and repair of Cytiva's lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave, and Xcellerex systems etc., ensuring compliance with GMP standards.
+ Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
+ Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
+ Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to Cytiva customers.
+ Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
+ Travel across ANZ to support customers in both research and GMP manufacturing environments.
Who you are:
+ You have over 4 years of field service experience, or you are an early-career biomedical engineer, automation engineer, mechatronics engineer, electrical engineer/technician, or computer science graduate eager to grow in the life sciences industry.
+ You have strong hands-on technical skills, with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory). You also demonstrate the ability to quickly learn and support a wide range of products.
+ You are proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
+ You have a keen attention to detail and a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
+ You are passionate about the life sciences industry, customer-focused, and thrive both working independently and as a good team player as part of a remote, collaborative team.
Travel, Motor Vehicle Record & Physical/Environment Requirements - below requirements are essential to this role:
+ Ability to travel - an average of 50% travel across Australia and New Zealand for training and field work, with occasional international travel.
+ Ability to lift, move, or carry tools, tool cases, and equipment, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
+ Must hold a valid driver's license with an acceptable driving record.
It would be a plus if you also possess previous experience in:
+ Working in GMP environments or supporting customers in regulated industries.
+ Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Service Engineer is responsible for delivering high-quality service support to Cytiva's customers across Australia and New Zealand. This includes performing preventative maintenance, troubleshooting, installation, and qualification of a wide range of Cytiva's laboratory and bioprocessing equipment. The role plays a critical part in ensuring customer satisfaction, equipment uptime, and compliance in GMP environments.
This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Services Team. It is a field-based role working remotely, with access to a local office in Mount Waverley.
What you will do:
+ Perform installation, qualification (IQOQ), preventative maintenance, troubleshooting, and repair of Cytiva's lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave, and Xcellerex systems etc., ensuring compliance with GMP standards.
+ Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
+ Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
+ Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to Cytiva customers.
+ Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
+ Travel across ANZ to support customers in both research and GMP manufacturing environments.
Who you are:
+ You have over 4 years of field service experience, or you are an early-career biomedical engineer, automation engineer, mechatronics engineer, electrical engineer/technician, or computer science graduate eager to grow in the life sciences industry.
+ You have strong hands-on technical skills, with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory). You also demonstrate the ability to quickly learn and support a wide range of products.
+ You are proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
+ You have a keen attention to detail and a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
+ You are passionate about the life sciences industry, customer-focused, and thrive both working independently and as a good team player as part of a remote, collaborative team.
Travel, Motor Vehicle Record & Physical/Environment Requirements - below requirements are essential to this role:
+ Ability to travel - an average of 50% travel across Australia and New Zealand for training and field work, with occasional international travel.
+ Ability to lift, move, or carry tools, tool cases, and equipment, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
+ Must hold a valid driver's license with an acceptable driving record.
It would be a plus if you also possess previous experience in:
+ Working in GMP environments or supporting customers in regulated industries.
+ Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
3
Technical Software Engineer
Canberra, Australian Capital Territory
Rocket Software
Posted 22 days ago
Job Viewed
Job Description
**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Position Reports to:** **Manager, Software Engineering**
**Job Overview:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Essential Duties and Responsibilities:**
+ Understand end-user requirements
+ Write commercial/enterprise-grade software
+ Provide input on designs for software enhancements and new products
+ Ability to identify the presence of code
+ Document and communicate on technical topics without direction
+ Work under limited direction of a manager and/or team lead to implementing software enhancements, correcting defects, and/or creating new products
+ Understand hardware and software systems
+ Proficient at programming while working in a team
+ Works well in a team. Team-oriented, collaborative, accountable, dependable
+ Self-directed learning of the application subject matter
+ Exercises curiosity
**Required Qualifications:**
+ Proven software engineering expertise
+ Proven track record of software development in the real world
+ Proficient in one or more programming languages (JavaScript, TypeScript, C++)
+ Understands the concepts of data structures and algorithms
+ Able to write high-quality code with minimal support
+ Good understanding of trade-offs in solving problems that have variable levels of complexity
+ Understanding of memory allocation and management mechanism, security mechanisms, processing allocation mechanisms, and currency control of target operating systems
**Preferred Qualifications:**
+ Can-do attitude
+ Curious and asks "why"
+ Solid understanding of SDLC and CI/CD processes, with experience writing code that includes comprehensive unit test coverage
+ Active contributor to one or more open-source projects
**Education:**
Bachelor's degree in Computer Science or equivalent
**Travel Requirements:**
0 - 10%
_Successful applicants will be subject to pre-employment and, in some circumstances, ongoing background checks, which includes a criminal history and global sanctions check._
#LI-Remote
.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
**Job Description Summary:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Position Reports to:** **Manager, Software Engineering**
**Job Overview:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Essential Duties and Responsibilities:**
+ Understand end-user requirements
+ Write commercial/enterprise-grade software
+ Provide input on designs for software enhancements and new products
+ Ability to identify the presence of code
+ Document and communicate on technical topics without direction
+ Work under limited direction of a manager and/or team lead to implementing software enhancements, correcting defects, and/or creating new products
+ Understand hardware and software systems
+ Proficient at programming while working in a team
+ Works well in a team. Team-oriented, collaborative, accountable, dependable
+ Self-directed learning of the application subject matter
+ Exercises curiosity
**Required Qualifications:**
+ Proven software engineering expertise
+ Proven track record of software development in the real world
+ Proficient in one or more programming languages (JavaScript, TypeScript, C++)
+ Understands the concepts of data structures and algorithms
+ Able to write high-quality code with minimal support
+ Good understanding of trade-offs in solving problems that have variable levels of complexity
+ Understanding of memory allocation and management mechanism, security mechanisms, processing allocation mechanisms, and currency control of target operating systems
**Preferred Qualifications:**
+ Can-do attitude
+ Curious and asks "why"
+ Solid understanding of SDLC and CI/CD processes, with experience writing code that includes comprehensive unit test coverage
+ Active contributor to one or more open-source projects
**Education:**
Bachelor's degree in Computer Science or equivalent
**Travel Requirements:**
0 - 10%
_Successful applicants will be subject to pre-employment and, in some circumstances, ongoing background checks, which includes a criminal history and global sanctions check._
#LI-Remote
.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer - SharePoint / Copilot
Sydney, New South Wales
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience
Advanced experience with:
+ SharePoint Online and OnPrem architecture, site collections, and permissions management
+ SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
+ SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
+ Performance tuning and diagnostics for SharePoint environments
+ Copilot integration within SharePoint and Microsoft 365 ecosystem
+ Microsoft Graph API and data connectors relevant to SharePoint and Copilot
Familiarity with:
+ OneDrive, and Office 365 interoperability with SharePoint
+ AI-driven productivity tools and automation within Modern Work
+ Security features in SharePoint and Microsoft 365
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience
Advanced experience with:
+ SharePoint Online and OnPrem architecture, site collections, and permissions management
+ SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
+ SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
+ Performance tuning and diagnostics for SharePoint environments
+ Copilot integration within SharePoint and Microsoft 365 ecosystem
+ Microsoft Graph API and data connectors relevant to SharePoint and Copilot
Familiarity with:
+ OneDrive, and Office 365 interoperability with SharePoint
+ AI-driven productivity tools and automation within Modern Work
+ Security features in SharePoint and Microsoft 365
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer - SharePoint / Copilot
Melbourne, Victoria
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience
Advanced experience with:
+ SharePoint Online and OnPrem architecture, site collections, and permissions management
+ SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
+ SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
+ Performance tuning and diagnostics for SharePoint environments
+ Copilot integration within SharePoint and Microsoft 365 ecosystem
+ Microsoft Graph API and data connectors relevant to SharePoint and Copilot
Familiarity with:
+ OneDrive, and Office 365 interoperability with SharePoint
+ AI-driven productivity tools and automation within Modern Work
+ Security features in SharePoint and Microsoft 365
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience
Advanced experience with:
+ SharePoint Online and OnPrem architecture, site collections, and permissions management
+ SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
+ SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
+ Performance tuning and diagnostics for SharePoint environments
+ Copilot integration within SharePoint and Microsoft 365 ecosystem
+ Microsoft Graph API and data connectors relevant to SharePoint and Copilot
Familiarity with:
+ OneDrive, and Office 365 interoperability with SharePoint
+ AI-driven productivity tools and automation within Modern Work
+ Security features in SharePoint and Microsoft 365
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer - SharePoint / Copilot
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience
Advanced experience with:
+ SharePoint Online and OnPrem architecture, site collections, and permissions management
+ SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
+ SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
+ Performance tuning and diagnostics for SharePoint environments
+ Copilot integration within SharePoint and Microsoft 365 ecosystem
+ Microsoft Graph API and data connectors relevant to SharePoint and Copilot
Familiarity with:
+ OneDrive, and Office 365 interoperability with SharePoint
+ AI-driven productivity tools and automation within Modern Work
+ Security features in SharePoint and Microsoft 365
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
+ Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience
Advanced experience with:
+ SharePoint Online and OnPrem architecture, site collections, and permissions management
+ SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
+ SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
+ Performance tuning and diagnostics for SharePoint environments
+ Copilot integration within SharePoint and Microsoft 365 ecosystem
+ Microsoft Graph API and data connectors relevant to SharePoint and Copilot
Familiarity with:
+ OneDrive, and Office 365 interoperability with SharePoint
+ AI-driven productivity tools and automation within Modern Work
+ Security features in SharePoint and Microsoft 365
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer - Identity Management
Sydney, New South Wales
Microsoft Corporation
Posted 10 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:**
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment.
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:
+ Identity Synchronization Technologies
+ Authentication and Authorization Management
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)
+ Identity Management
+ Federation
+ Security Management
+ B2B, B2C
+ Role based access control, Permissions management
+ MFA
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)
**Preferred Qualifications:**
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:
+ Azure Active Directory
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)
+ Identity and Access Management
+ Office 365 Identity Management
+ Cloud Domain Management
+ Cloud User Management and configuration
_Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed._ _ _
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:**
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment.
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:
+ Identity Synchronization Technologies
+ Authentication and Authorization Management
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)
+ Identity Management
+ Federation
+ Security Management
+ B2B, B2C
+ Role based access control, Permissions management
+ MFA
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)
**Preferred Qualifications:**
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:
+ Azure Active Directory
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)
+ Identity and Access Management
+ Office 365 Identity Management
+ Cloud Domain Management
+ Cloud User Management and configuration
_Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed._ _ _
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
8
Senior Technical Support Engineer, OpenShift
Red Hat
Posted 13 days ago
Job Viewed
Job Description
The Senior Technical Support Engineer resolves non-routine technical issues and plays a key role in ensuring customer success.
With minimal instruction, this role demonstrates good judgment in troubleshooting and solving moderately complex problems that impact the customer and the overall team.
The engineer collaborates across departments to deliver advanced solutions, contributing to continuous product improvements and exceptional customer experiences.
**Note:** This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
**What you will do**
+ **Technical Support:** Proven ability to provide enterprise-level technical support, with a preference for experience supporting customers using PaaS or SaaS technologies.
+ **Platform Environments:** Experienced in hosted platform environments, managed application services, or large-scale application deployments.
+ **Operating Systems:** Strong background in Linux or Unix operating systems, including proficiency with troubleshooting tools such as curl, Wireshark, and crash analysis.
+ **Cloud Technologies:** Familiarity with cloud technologies and platforms including Azure, AWS, GCP, containers, and Kubernetes.
+ **Containerization (Plus):** Prior experience with CRI-O, Kubernetes, containers, and Open vSwitch is a plus.
+ **Developer Workflows (Plus):** Familiarity with developer workflows, Continuous Integration (Jenkins), and Continuous Deployment paradigms is a plus.
+ **Issue Tracking:** Comfortable logging issues and utilizing issue tracking tools like Jira.
+ **Scripting/Programming (Plus):** Scripting or programming experience in Bash, Perl, Python, Java, or Ruby is a plus.
**What you will bring**
+ **Issue Resolution:** Prioritize and resolve non-routine technical issues for customers with minimal supervision.
+ **Troubleshooting:** Employ good judgment and advanced troubleshooting methods to address moderately complex technical challenges.
+ **Customer Communication:** Maintain regular communication with customers, providing timely updates and solutions tailored to their specific needs.
+ **Solution Development:** Contribute to the development of solutions through active collaboration with engineering and development teams.
+ **Mentorship:** Mentor junior engineers by sharing expertise and fostering a culture of knowledge sharing within the team.
+ **Customer Commitment:** Demonstrate a strong commitment to providing the best possible experience for Red Hat's customers.
#LI-SH4
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
With minimal instruction, this role demonstrates good judgment in troubleshooting and solving moderately complex problems that impact the customer and the overall team.
The engineer collaborates across departments to deliver advanced solutions, contributing to continuous product improvements and exceptional customer experiences.
**Note:** This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
**What you will do**
+ **Technical Support:** Proven ability to provide enterprise-level technical support, with a preference for experience supporting customers using PaaS or SaaS technologies.
+ **Platform Environments:** Experienced in hosted platform environments, managed application services, or large-scale application deployments.
+ **Operating Systems:** Strong background in Linux or Unix operating systems, including proficiency with troubleshooting tools such as curl, Wireshark, and crash analysis.
+ **Cloud Technologies:** Familiarity with cloud technologies and platforms including Azure, AWS, GCP, containers, and Kubernetes.
+ **Containerization (Plus):** Prior experience with CRI-O, Kubernetes, containers, and Open vSwitch is a plus.
+ **Developer Workflows (Plus):** Familiarity with developer workflows, Continuous Integration (Jenkins), and Continuous Deployment paradigms is a plus.
+ **Issue Tracking:** Comfortable logging issues and utilizing issue tracking tools like Jira.
+ **Scripting/Programming (Plus):** Scripting or programming experience in Bash, Perl, Python, Java, or Ruby is a plus.
**What you will bring**
+ **Issue Resolution:** Prioritize and resolve non-routine technical issues for customers with minimal supervision.
+ **Troubleshooting:** Employ good judgment and advanced troubleshooting methods to address moderately complex technical challenges.
+ **Customer Communication:** Maintain regular communication with customers, providing timely updates and solutions tailored to their specific needs.
+ **Solution Development:** Contribute to the development of solutions through active collaboration with engineering and development teams.
+ **Mentorship:** Mentor junior engineers by sharing expertise and fostering a culture of knowledge sharing within the team.
+ **Customer Commitment:** Demonstrate a strong commitment to providing the best possible experience for Red Hat's customers.
#LI-SH4
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
This advertiser has chosen not to accept applicants from your region.
9