98 Technical Engineer jobs in Australia

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Job qualifications:
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
+ OR equivalent experience.
+ 2+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 2+ years experience working on technical projects.
**Core Skills MECM Include :**
+ Experience in Microsoft Configuration Manager (current branch and previous versions) and Preferred Microsoft Intune.
+ Microsoft Endpoint Manager Administration, High Availability for Sites, MECM Hierarchies, and Architecture.
+ Knowledge and advanced troubleshooting skills with Microsoft MECM/SCCM.
+ Task sequence creation and troubleshooting for OSD
+ Experience in WSUS, Software Update Management, Windows updates implementation and troubleshooting
+ Application deployment, Packaging and content transfer via MECM and troubleshooting
+ Co-management implementation and troubleshooting
+ MECM Role implementation and troubleshooting
+ SCCM Client health monitoring and troubleshooting
+ Operating Systems Concepts - Active Directory, Security, OS Internals
+ Networking concepts - DNS, DHCP, protocols, Devices
+ IIS Concepts - Configuration, Architecture, SSL and Kerberos
+ Strong experience in Windows 2012 R2 , 2016, 2019 & 2022 server
+ Enhanced HTTP & HTTPS MECM configuration
+ Tools - Netmon, Perfmon,Procmon, SQL Profiler & Procmon
+ Basic SQL Server Administration concepts
Australian Citizenship is preferred, role based in Sydney
Language skills: Korean, Japanese or Chinese/Mandarin preferred
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required:**
+ Proven track record of working with Exchange architecture and Exchange Online, showcasing in-depth knowledge and hands-on experience.
+ Deep understanding of Exchange architecture and Exchange Online, demonstrating the ability to troubleshoot and resolve complex issues efficiently.
+ Extensive experience in administering Exchange Server 2016 and 2019, ensuring their smooth operation and optimal performance.
+ Proficiency in Windows Server 2016 and 2019 concepts and administration, managing underlying infrastructure for Exchange environments effectively.
+ Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments, demonstrating a strong grasp of their intricacies.
+ Experience in executing migrations from Exchange On-Premise to Exchange Online, minimizing downtime and ensuring a seamless transition.
+ Working Knowledge and how they relate to clients, connectivity, security and management of Exchange Environments:
+ Azure AD identity, authentication, and conditional access, leveraging Azure AD
+ M365 security and compliance/Purview technologies (eDiscovery, DLP, ATP, OCAS, etc.),
+ Networking (HTTP, DNS, TCP/IP) and web server
+ Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
+ Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users.
+ Ability to work on weekends
**Optional (Experience in one or more of these areas desirable)**
+ Debugging and scripting skills with PowerShell and Graph API
+ Utilizing scripting to automate tasks and streamline Exchange administration.
Soft skills:
1. Fast learner and willing to learn new technologies.2. Cross-team collaborations & team work.3. Customer handling experience.4. Strong communication skills - Fluent oral & written English5. Effective, polished interactions with customers to gather information.6. Demonstrable troubleshooting skills7. Logical and Critical thinking.8. Passion for technology and customer support
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required:**
+ Proven track record of working with Exchange architecture and Exchange Online, showcasing in-depth knowledge and hands-on experience.
+ Deep understanding of Exchange architecture and Exchange Online, demonstrating the ability to troubleshoot and resolve complex issues efficiently.
+ Extensive experience in administering Exchange Server 2016 and 2019, ensuring their smooth operation and optimal performance.
+ Proficiency in Windows Server 2016 and 2019 concepts and administration, managing underlying infrastructure for Exchange environments effectively.
+ Design, administration, and/or support experience with Exchange On-Premise and Exchange Online environments, demonstrating a strong grasp of their intricacies.
+ Experience in executing migrations from Exchange On-Premise to Exchange Online, minimizing downtime and ensuring a seamless transition.
+ Working Knowledge and how they relate to clients, connectivity, security and management of Exchange Environments:
+ Azure AD identity, authentication, and conditional access, leveraging Azure AD
+ M365 security and compliance/Purview technologies (eDiscovery, DLP, ATP, OCAS, etc.),
+ Networking (HTTP, DNS, TCP/IP) and web server
+ Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
+ Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and end-users.
+ Ability to work on weekends
**Optional (Experience in one or more of these areas desirable)**
+ Debugging and scripting skills with PowerShell and Graph API
+ Utilizing scripting to automate tasks and streamline Exchange administration.
Soft skills:
1. Fast learner and willing to learn new technologies.2. Cross-team collaborations & team work.3. Customer handling experience.4. Strong communication skills - Fluent oral & written English5. Effective, polished interactions with customers to gather information.6. Demonstrable troubleshooting skills7. Logical and Critical thinking.8. Passion for technology and customer support
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
+ 2+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 2+ years experience working on technical projects.
**Core Skills Intune Include :**
+ Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
+ Ability to troubleshoot and resolve common Intune issues such as Windows , iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
+ Experience in Windows Autopilot and advanced troubleshooting skills.
+ LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
+ Experience in Windows updates implementation and troubleshooting
+ Operating Systems Concepts - Active Directory, Security, OS Internals
+ Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, **enrollment** as well as their configuration and management options.
+ Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
+ Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
+ Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
+ Knowledge of System Center Configuration manager or system management
+ Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations
Australian Citizenship is preferred, role based in Sydney
Language skills: Korean, Japanese or Chinese/Mandarin preferred
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
+ 2+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 2+ years experience working on technical projects.
**Core Skills Intune Include :**
+ Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
+ Ability to troubleshoot and resolve common Intune issues such as Windows , iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
+ Experience in Windows Autopilot and advanced troubleshooting skills.
+ LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
+ Experience in Windows updates implementation and troubleshooting
+ Operating Systems Concepts - Active Directory, Security, OS Internals
+ Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, **enrollment** as well as their configuration and management options.
+ Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
+ Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
+ Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
+ Knowledge of System Center Configuration manager or system management
+ Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations
Australian Citizenship is preferred, role based in Sydney
Language skills: Korean, Japanese or Chinese/Mandarin preferred
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
+ 2+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 2+ years experience working on technical projects.
**Core Skills Intune Include :**
+ Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
+ Ability to troubleshoot and resolve common Intune issues such as Windows , iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
+ Experience in Windows Autopilot and advanced troubleshooting skills.
+ LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
+ Experience in Windows updates implementation and troubleshooting
+ Operating Systems Concepts - Active Directory, Security, OS Internals
+ Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, **enrollment** as well as their configuration and management options.
+ Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
+ Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
+ Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
+ Knowledge of System Center Configuration manager or system management
+ Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations
Australian Citizenship is preferred, role based in Sydney
Language skills: Korean, Japanese or Chinese/Mandarin preferred
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
+ 2+ years experience working in a customer-facing role (e.g., internal and/or external).
+ 2+ years experience working on technical projects.
**Core Skills Intune Include :**
+ Knowledge of Microsoft Intune, Microsoft Entra ID, and Cloud products like Azure, Office 365.
+ Ability to troubleshoot and resolve common Intune issues such as Windows , iOS & Android enrollment, policy deployment, app management, device compliance, and reporting.
+ Experience in Windows Autopilot and advanced troubleshooting skills.
+ LOB Application deployment, Win32 Packaging via Intune and advanced troubleshooting skills.
+ Experience in Windows updates implementation and troubleshooting
+ Operating Systems Concepts - Active Directory, Security, OS Internals
+ Experience with Windows 10,11, iOS, Android, and MacOS devices and operating systems, **enrollment** as well as their configuration and management options.
+ Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
+ Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
+ Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
+ Knowledge of System Center Configuration manager or system management
+ Proficiency in using remote support tools, such as Microsoft Teams, quick assist, to assist customers and provide guidance and demonstrations
Australian Citizenship is preferred, role based in Sydney
Language skills: Korean, Japanese or Chinese/Mandarin preferred
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Position Reports to:** **Manager, Software Engineering**
**Job Overview:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Essential Duties and Responsibilities:**
+ Understand end-user requirements
+ Write commercial/enterprise-grade software
+ Provide input on designs for software enhancements and new products
+ Ability to identify the presence of code
+ Document and communicate on technical topics without direction
+ Work under limited direction of a manager and/or team lead to implementing software enhancements, correcting defects, and/or creating new products
+ Understand hardware and software systems
+ Proficient at programming while working in a team
+ Works well in a team. Team-oriented, collaborative, accountable, dependable
+ Self-directed learning of the application subject matter
+ Exercises curiosity
**Required Qualifications:**
+ Proven software engineering expertise
+ Proven track record of software development in the real world
+ Proficient in one or more programming languages (JavaScript, TypeScript, C++)
+ Understands the concepts of data structures and algorithms
+ Able to write high-quality code with minimal support
+ Good understanding of trade-offs in solving problems that have variable levels of complexity
+ Understanding of memory allocation and management mechanism, security mechanisms, processing allocation mechanisms, and currency control of target operating systems
**Preferred Qualifications:**
+ Can-do attitude
+ Curious and asks "why"
+ Solid understanding of SDLC and CI/CD processes, with experience writing code that includes comprehensive unit test coverage
+ Active contributor to one or more open-source projects
**Education:**
Bachelor's degree in Computer Science or equivalent
**Travel Requirements:**
0 - 10%
_Successful applicants will be subject to pre-employment and, in some circumstances, ongoing background checks, which includes a criminal history and global sanctions check._
#LI-Remote
.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Position Reports to:** **Manager, Software Engineering**
**Job Overview:**
The Technical Software Engineer designs, develops, troubleshoots, and debugs software programs for software enhancements and new products. Develops software tools including operating systems, compilers, routers, networks, utilities, databases, and Internet-related tools. Determines software's compatibility with hardware and/or influences software's design in relation to hardware.
**Essential Duties and Responsibilities:**
+ Understand end-user requirements
+ Write commercial/enterprise-grade software
+ Provide input on designs for software enhancements and new products
+ Ability to identify the presence of code
+ Document and communicate on technical topics without direction
+ Work under limited direction of a manager and/or team lead to implementing software enhancements, correcting defects, and/or creating new products
+ Understand hardware and software systems
+ Proficient at programming while working in a team
+ Works well in a team. Team-oriented, collaborative, accountable, dependable
+ Self-directed learning of the application subject matter
+ Exercises curiosity
**Required Qualifications:**
+ Proven software engineering expertise
+ Proven track record of software development in the real world
+ Proficient in one or more programming languages (JavaScript, TypeScript, C++)
+ Understands the concepts of data structures and algorithms
+ Able to write high-quality code with minimal support
+ Good understanding of trade-offs in solving problems that have variable levels of complexity
+ Understanding of memory allocation and management mechanism, security mechanisms, processing allocation mechanisms, and currency control of target operating systems
**Preferred Qualifications:**
+ Can-do attitude
+ Curious and asks "why"
+ Solid understanding of SDLC and CI/CD processes, with experience writing code that includes comprehensive unit test coverage
+ Active contributor to one or more open-source projects
**Education:**
Bachelor's degree in Computer Science or equivalent
**Travel Requirements:**
0 - 10%
_Successful applicants will be subject to pre-employment and, in some circumstances, ongoing background checks, which includes a criminal history and global sanctions check._
#LI-Remote
.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.