38 Technical Lead jobs in Australia

We are seeking a highly skilled and experienced Technical Lead to join our IT support team in Sydney. This role is ideal for professionals with experience in providing both on-site and remote technical support. You will play a key role in ensuring seamless IT service delivery and end-user satisfaction across desktops, laptops, mobile devices, and peripherals.
**In this role you will be responsible for:**
+ Incident Management: Resolve hardware, software, and network-related issues efficiently.
+ Request Fulfilment: Install, configure, and upgrade systems, applications, and peripherals.
+ Hardware Lifecycle Management: Manage IMAC activities and asset disposal in compliance with policies.
+ VIP Support: Deliver high-touch support to senior executives and VIP users.
+ Break-Fix Support: Diagnose and repair defective equipment to minimize downtime.
+ Inventory & Asset Management: Maintain accurate asset records and tagging.
+ Cross-Functional Collaboration: Work with network, server, and service desk teams to resolve complex issues.
+ Documentation: Maintain detailed records of issues, resolutions, and processes.
+ Compliance & Security: Ensure adherence to IT security standards, GxP, and audit requirements.
+ Remote Desktop Support: Provide technical assistance remotely using support tools.
+ Training & Knowledge Sharing: Support end-user training and maintain technical documentation.
+ Continuous Improvement: Contribute to the enhancement of IT services and processes.
+ Rotational Shifts: Participate in rotational shifts to ensure 24/7 support coverage.
**To be successful in this role, your skills and experience should include:**
+ Technical Expertise: Windows OS, Networking, Macintosh OS X, Nexthink, Incident Management, ITSM, Remote Desktop Support, Change Lifecycle Management.
+ Tools & Platforms: ServiceNow, Remedy, Active Directory, Microsoft Office Suite.
+ Networking Fundamentals: TCP/IP, DNS, DHCP.
+ Soft Skills: Strong communication and customer service capabilities.
+ Preferred certifications: ITIL Foundation, CompTIA A+, Microsoft MCSA (a plus)
**Benefits**
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.
We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:
+ You can pursue innovative career tracks and opportunities here
+ You can enhance your professional development through education and dedicated training
+ We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.
Please reach out to our friendly and welcoming team today to apply and register your interest for this in office Technical Lead position.
At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Department**
Support
**Employment Type**
Full Time
**Location**
AU
**Workplace Type**
Hybrid
**Shape the Future of Work with Eptura**
At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
**Job Description**
As the **Technical Lead** , you need to excel at customer service and technology. You are responsible for working with clients, answering support requests by phone, email, and in-app communication channels. We have a hands-on culture and expect you to roll up your sleeves and help tackle any problem that stands in the way of customers' success. To do this, you will learn how to use and configure our software and will also learn about our clients' more complex needs and business processes. You will be expected to use this knowledge to effectively take ownership of advanced support requests and see them through to resolution. While many requests are handled individually, Customer Support is a highly collaborative team, and you will frequently work with and learn from your team members, while also escalating tickets to development teams and others.
**Responsibilities**
+ **Act as a Subject Matter Expert (SME):** Resolve complex configuration, data flow, and performance issues across on-prem and cloud environments,
+ **Gain and Maintain Deep Technical Knowledge:** Develop expertise in system architecture, integrations, and configurations - including LAN-connected devices and Windows-based utility servers.
+ **Network & Infrastructure Troubleshooting:** Analyze packet captures, firewall rules, and port mappings to fix connectivity and deployment gaps.
+ **Resolve Software and Hardware Configuration Issues:** Troubleshoot issues across Windows, Android/iOS platforms, APIs, and backend services.
+ **Lead Application Support Efforts:** Support .NET applications, analyze system logs, and perform root cause analysis using tools like Azure App Insights and SQL queries.
+ **Collaborate Cross-Functionally:** Work closely with Product, Engineering, Cloud Operations, and Customer Success teams to drive resolution and continuous improvement.
+ **Ensure Documentation & Knowledge Sharing:** Create and maintain knowledge base articles, runbooks, and technical training resources.
+ **Mentor and Guide Support Engineers:** Review escalations, coach team members, and coordinate global 24X7 support coverage when required.
+ **Maintain Process Accuracy:** Ensure support cases, incidents, and RCA documentation are accurately recorded in systems such as Salesforce Service Cloud or JIRA.
**About You**
+ **Essential Skills**
+ Proficient in application support for .NET-based platforms.
+ Skilled with Azure App Insights, SQL queries, and structured log analysis.
+ Experienced in managing complex technical support scenarios in cloud-first environments.
+ **Customer Service & Communication**
+ Deliver exceptional service via email, phone, and in-app support channels.
+ Translate technical details into clear, user-friendly language for a variety of audiences.
+ Confident communicator and motivator - able to mentor and guide team members effectively.
+ **Technical Expertise**
+ 6+ years of experience supporting SaaS applications and services.
+ Deep knowledge of Azure, SQL Server, REST/Web APIs, SAML, and SSO.
+ Hands-on experience with Windows Server, background services, and network tools like Wireshark.
+ Familiar with ITIL best practices and enterprise tools like JIRA, Salesforce Service Cloud, or ServiceNow.
+ Comfortable with rotational shifts and participation in weekend/on-call schedules when required.
+ **Collaboration & Problem-Solving**
+ Resolve challenges by working closely with cross-functional teams.
+ Strong commitment to continuous improvement and familiarity with change management.
+ _(Bonus)_ Hands-on experience troubleshooting third-party network infrastructure (proxies, VPN, firewalls).
+ **Personal Attributes**
+ **Must be an Australian citizen** due to government support requirements.
+ Passionate about delivering outstanding customer experiences.
+ Positive, proactive, and solution-oriented - you thrive in a collaborative, fast-paced environment.
**Job Benefits**
+ Employee Assistance Program
+ 20 days annual leave
+ Flexible working
**Eptura Information**
+ Follow us on Twitter | LinkedIn | Facebook | YouTube
+ Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.
#LI-SM1

**Position Summary:**
Experienced in Azure Function Apps, Logic Apps, Function Apps, Service Bus and Azure APIM platform management roles.
· Strong proficiency in Azure APIM policy development and management following industry standards and modern frameworks.
· Deep understanding of Identity protocols and standards (e.g., OAuth, OpenID Connect, SAML).
· Knowledge of API security principles and best practices, including encryption, authentication, and authorization.
· Familiarity with Identity and API management platforms (e.g., API Gateway Identity Platform, Mule Gateway, Azure AD).
· Industry experience in Insurance or Banking, with an understanding of industry-specific compliance and security requirements.
· Experience with monitoring, analytics, and operational intelligence.
· Experience with DevOps practices and tools for continuous integration and deployment.
· Excellent problem-solving skills and the ability to troubleshoot complex integration issues.
**Mandatory Skills:**
· Experienced in Azure Function Apps , Logic Apps, Function Apps, Service Bus and Azure APIM platform management roles.
· Strong proficiency in Azure APIM policy development and management following industry standards and modern frameworks.
· Deep understanding of Identity protocols and standards (e.g., OAuth, OpenID Connect, SAML).
· Knowledge of API security principles and best practices, including encryption, authentication, and authorization.
· Familiarity with Identity and API management platforms (e.g., API Gateway Identity Platform, Mule Gateway, Azure AD).
**Duties and Responsibilities:**
· Lead and design the analysis of Integration patterns from an Azure APIM perspective
· Design and implement robust, secure authentication and authorization mechanisms for APIs and applications
· Develop and maintain secure Azure APIM policies, Logic Apps, Function Apps, Service Bus to facilitate secure access and seamless system integration.
· Collaborate with cross-functional teams to ensure alignment with business goals and technical requirements.
Monitor and optimize API performance, security, and scalability.
**Salary Range:** >100,000
**Date of posting** : 11/August/2025
**Next Steps:** If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit . Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
**#LI-CTSAPAC**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Electrical Engineer - Project Technical Lead (PTL) - ( 250002FD )
**Description**
**About the role**
We are currently seeking a motivated Electrical Project Technical Lead (PTL) to join our Perth Electrical Team on a full-time basis. You will be a part of our Electrical Team working in a multi-disciplinary group across various building and infrastructure projects with a strong focus in Health, Defence, Mission Critical, Science Technology, Commercial and Social Infrastructure.
We are seeking candidates that can focus and excel in both business development and technical delivery. The business development aspect of the role will focus on input into proposals, developing and servicing a client base, and securing and generating potential opportunities. While the technical delivery aspect will focus in on the successful delivery of projects from initial concept through to construction completion.
The successful candidate will be able to apply their technical skills and demonstrate commitment in a way which ensures projects are thoroughly designed, personally reviewed and delivered on time. You will be expected to service projects including those of relatively large size, of high complexity and with multiple clients.
Stantec are involved in a vast variety of project types including data centres, health, defence, high-rise, industrial, education, etc. The successful candidate will be working in a strong team environment and will need to manage several projects at any one time. You will be self-motivated, resourceful, growth focused and a great communicator.
The role will enable the successful candidate to develop in a professional and personal sense and to forge a challenging and rewarding career path in a global successful consultancy.
**Bring your technical leadership to a role with a growth focus.**
**Day to day tasks would involve:**
+ Responsible for technical planning and managing (multi-discipline and single discipline) projects from initial master planning, concept and brief, through to installation and commissioning.
+ Conduct business development activities including input into proposals, generating and securing potential opportunities, networking, and servicing new and existing clients.
+ Demonstrate technical knowledge, providing oversight and supervision to ensure successful project delivery.
+ Provide Electrical designs for a range of building projects, including reports, studies, design calculations, drawings and specifications.
+ Support and offer guidance to Engineers and Graduates to enable them to perform successfully at all levels.
+ Represent Stantec externally to Clients, playing a senior and active role in managing these relationships.
+ Prepare presentations and present to external clients.
+ Liaise with authorities and contractors.
**To be successful for this role you'll need:**
+ Degree-qualified in Electrical Engineering (with a preference of being a Chartered Electrical Engineer).
+ Proven experience in a design consultancy environment, with a strong track record of client engagement and project leadership.
+ A proactive, solutions-focused mindset with a passion for building client relationships and growing business pipelines.
+ Be well-connected in Perth and confident in business development
+ Willingness to establish and maintain strong client relationships to formulate repeat opportunities
+ Have experience planning and managing successful projects
+ Excellent written and verbal communication skills
+ A collaborative, can-do attitude and the ability to thrive in a fast-paced, team-oriented environment.
**About Stantec**
The Stantec community unites approximately 32,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.
Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
_Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always_ **_design with community in mind._**
_We care about the communities we serve-because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe._
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
+ Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
+ Option to purchase up to 4 weeks additional leave.
+ Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
+ Mentoring for your own development and the opportunity to mentor others
+ A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables
+ Professional Memberships
+ Salary Continuance Insurance (SCI)
+ Mental Health and Wellbeing Programs
+ Service Recognition Awards
+ Employee Assistance Program
**How to apply**
If this position is of interest, please apply via the link below.
Please note that no agency applications will be accepted at this time.
**Qualifications**
.
**Primary Location** : Australia-Western Australia-Perth
**Organization** : BC-3012 Buildings-AU Western Australia
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Aug 4, 2025, 8:46:59 PM
**Req ID:** 250002FD
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans

Structural Project Technical Lead/Team Leader - ( 2500020Z )
**Description**
**About the role**
Stantec are currently involved in some of Sydney's largest and exciting projects within a variety of industries and sectors including health, defence, commercial, land development, civil infrastructure and transport. We are currently looking for a Project Technical Lead/Team Lead to join our established and growing Structural team.
This rare opportunity will see you driving business growth through strategic marketing, client engagement, and consistent project delivery. Lead by example to build a high-performing team culture centered on development and continuous improvement.
You'll mentor staff, support strategic goals, and ensure a positive, productive environment. Oversee project delivery with strong technical guidance, risk management, and quality assurance, while balancing your workload and promoting collaboration across offices. Maintain clear communication, effective delegation, and commercial focus to uphold performance and company standards.
**Bring your technical leadership to a role with a growth focus.**
**Responsibilities include:**
+ Leading project delivery from concept design through to construction, ensuring technical excellence.
+ Playing a key role in business development and client engagement, including maintaining and expanding existing relationships.
+ Identifying new opportunities and contributing to strategic planning and growth initiatives.
+ Overseeing project financials including fee proposals, resourcing, budgeting, and profitability.
+ Managing and mentoring engineers and drafters within the team, fostering a high-performance culture.
+ Peer review of design work and documentation to ensure quality and compliance.
+ Representing the business in client meetings, presentations, and industry forums.
+ Contributing to the continual improvement of systems, processes, and design standards.
+ Ensure adherence to professional standards, ethics and quality procedures and standards and make project Teams are aware of commercial and technical risk and what they should do to minimise it.
**Qualifications**
**To be successful for this role you'll need:**
+ Bachelor's degree in Engineering or equivalent with a minimum of 10 years' relevant project technical experience in the consulting or engineering industry.
+ Relevant tertiary qualifications (Structural/Civil Engineering).
+ CPEng/NER accreditation.
+ Registered Design Practitioner or on pathway to achieve, highly desirable.
+ Strong leadership capabilities and experience managing teams and/ or projects.
+ Proven ability to develop and maintain long-term client relationships.
+ A track record of driving business performance through technical and commercial contributions.
+ Excellent interpersonal and communication skills, with a focus on collaboration and influence.
+ A proactive and strategic mindset with a passion for growing business and people.
**About Stantec**
The Stantec community unites approximately 30,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.
Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.
We care about the communities we serve-because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
+ Genuine Flexible Working Arrangements.
+ Option to purchase up to 4 weeks additional leave.
+ Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
+ Mentoring for your own development and the opportunity to mentor others
+ A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables.
+ Professional Memberships.
+ Salary Continuance Insurance (SCI).
+ Mental Health and Wellbeing Programs.
+ Service Recognition Awards.
+ Employee Assistance Program.
**Culture**
Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI , neurodiversity, and more! Our employees play sport, fundraise, volunteer, learn, and have fun together.
**How to apply**
If this position is of interest, please apply via the link below.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-New South Wales-St. Leonards
**Organization** : BC-3013 Buildings-AU New South Wales
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : May 22, 2025, 6:01:33 PM
**Req ID:** 2500020Z
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans

Civil Project Technical Lead/Team Lead, Buildings - ( 250001YV )
**Description**
**About the role**
Stantec are currently involved in some of Sydney's largest and exciting projects within a variety of industries and sectors including health, defence, commercial, land development, civil infrastructure and transport. We are currently looking for a Project Technical Lead/Team Lead to join our established and growing Civil team.
This rare opportunity will see you driving business growth through strategic marketing, client engagement, and consistent project delivery. Lead by example to build a high-performing team culture centered on development and continuous improvement.
You'll mentor staff, support strategic goals, and ensure a positive, productive environment. Oversee project delivery with strong technical guidance, risk management, and quality assurance, while balancing your workload and promoting collaboration across offices. Maintain clear communication, effective delegation, and commercial focus to uphold performance and company standards.
**Bring your technical leadership to a role with a growth focus.**
**Responsibilities include:**
+ Leading project delivery from concept design through to construction, ensuring technical excellence
+ Playing a key role in business development and client engagement, including maintaining and expanding existing relationships
+ Identifying new opportunities and contributing to strategic planning and growth initiatives
+ Overseeing project financials including fee proposals, resourcing, budgeting, and profitability
+ Managing and mentoring engineers, modellers and drafters within the team, fostering a high-performance culture
+ Peer review of design work and documentation to ensure quality and compliance
+ Representing the business in client meetings, presentations, and industry forums
+ Contributing to the continual improvement of systems, processes, and design standards
+ Ensure adherence to professional standards, ethics and quality procedures and standards and make project Teams are aware of commercial and technical risk and what they should do to minimise it
**Qualifications**
**To be successful for this role you'll need:**
+ Bachelors degree in Engineering or equivalent with a minimum of 10 years' relevant project technical experience in the consulting or engineering industry
+ Relevant tertiary qualifications (Civil Engineering)
+ CPEng/NER accreditation
+ Registered Design Practitioner or on pathway to achieve, highly desirable
+ Strong leadership capabilities and experience managing teams and projects
+ Proven ability to develop and maintain long-term client relationships
+ A track record of driving business performance through technical and commercial contributions
+ Excellent interpersonal and communication skills, with a focus on collaboration and influence
+ A proactive and strategic mindset with a passion for growing business and people
+ Experience in the civil related design and delivery of land development and building projects.
+ Experience in CAD based design platforms is preferred
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
+ Genuine Flexible Working Arrangements.
+ Option to purchase up to 4 weeks additional leave.
+ Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
+ Mentoring for your own development and the opportunity to mentor others
+ A friendly team environment, with dedicated and enthusiastic staff committed to producing high quality service and deliverables.
+ Professional Memberships.
+ Salary Continuance Insurance (SCI).
+ Mental Health and Wellbeing Programs.
+ Service Recognition Awards.
+ Employee Assistance Program.
**About Stantec**
The Stantec community unites over 30,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life.
Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.
We care about the communities we serve-because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.
**Culture**
Stantec is serious about healthy work-life balance, diversity, inclusion & equity, indigenous relations, innovation, community engagement, corporate sustainability, and social wellbeing. We have employee groups for women, LGBTQI , neurodiversity, and more! Our employees play sport, fundraise, volunteer, learn, and have fun together.
**How to apply**
If this position is of interest, please apply via the link below.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-New South Wales-St. Leonards
**Organization** : BC-3013 Buildings-AU New South Wales
**Employee Status** : Regular
**Job Level** : Manager
**Travel** : No
**Schedule** : Full-time
**Job Posting** : May 27, 2025, 4:32:20 PM
**Req ID:** 250001YV
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Avanade ist ein weltweit führender Anbieter von digitalen und Cloud-Diensten, Business Solutions und designorientierten Anwendungen. Als Joint Venture von Microsoft und Accenture sind wir das größte Beratungsunternehmen für Microsoft-Technologien. Wir unterstützen unsere Kunden in Cloud, Modern Workplace, Business Applications, Data & AI und Security und legen Wert auf unsere #PeopleFirst Mentalität.
Wir legen großen Wert auf leistungsorientierte sowie wettbewerbsfähige Entlohnung und bieten dir ein Vergütungspaket über dem Mindestgehalt.(Laut IT-KV beträgt das Mindestgehalt 60.844,00 auf Vollzeitbasis)
Werde Teil unseres Teams:
Wir liefern gemeinsam spannende Modern Workplace Projekte für große Unternehmen. Wenn es Dir nicht nur wichtig ist, eine saubere technische Lösung bereitzustellen, sondern auch das große Ganze als Dienstleister für und mit den Kund:innen zu sehen, bist du bei uns als Technischer Delivery Lead total richtig. Hier kannst du Technologie mit Verantwortung für die Lieferung im Projekt vereinen und gemeinsam mit unseren Kund:innen und Avanade wachsen.
Deine Aufgaben:
* Verantwortung für die gesamtheitliche Lieferung eines oder mehrerer Projekte bei unseren Kund:innen
* Enge Zusammenarbeit mit Architekt:innen, Gewährleistung von funktionierenden Lösungen und Projektablauf
* Hauptansprechpartner:in im Rahmen unseres Quality Assurance Programms für unsere internen Qualitätsbeauftragten
* Sicherstellung der Lieferung des vertraglich zugesicherten Umfangs auf technischer und inhaltlicher Ebene
* Management der Aufwände und benötigten Skills, welche zur Lieferung des Projektes erforderlich sind
* Aktive Steuerung der Projekte, Einhalten von Qualitätsstandards, Anforderungen und unserer Compliancerichtlinien
* Weiterentwicklung der Kundenbeziehung und Positionierung von Avanade als "Trusted Advisor"
Qualifikation und Erfahrung:
* Erfahrung mit Workplace-, Transformations- und Migrationsprojekten, sowie Client-Architekturen
* Kenntnisse in M365 in Cloud- und Hybridszenarien
* Erfahrung in Projektsteuerung, Erfüllung vertraglich zugesicherter Verpflichtungen & technischer Machbarkeit
* Kenntnisse im Bereich Projektcontrolling, insbesondere Ressourcen-, Finanz- und Qualitäts-Management
* Fundierte Kenntnisse in Bezug auf die Entwicklung von Kundenbeziehungen · Passion für Sales Themen und Kundenentwicklung
* Erfahrung in der Erstellung und Bearbeitung von RFP/RFI/RFT Dokumenten
Über Dich:
* Freude an neuen Herausforderungen, Technologien und Kundensituationen
* Arbeiten in einem divers aufgestellten Team findest du großartig
* Sehr gute Kommunikations- und Präsentationsstärke
* Fließende Sprachkenntnisse in Deutsch (Minimum C1)
Starte beruflich durch:
Einige der Vorteile wenn du bei Avanade arbeitest:
* Die Möglichkeit, für Microsofts Global Alliance Partner des Jahres zu arbeiten (14 Jahre in Folge), mit außergewöhnlichen Möglichkeiten zur Weiterentwicklung und Schulung (mindestens 80 Stunden pro Jahr für Schulungen und bezahlte Zertifizierungen)
* Zusammenarbeit mit technisch versierten und qualifizierten Kolleg:innen weltweit
* Ein engagierter Career Adviser, der dich bei deinem Karrierewachstum unterstützt
* Motivierte und hilfsbereite Kolleg:innen, die wirklich an dir interessiert sind
Erfahre mehr über einige unserer Vorteile hier: (1) perfekte Ort zum arbeiten:
Wenn du dich dafür entscheidest, deine Fähigkeiten und individuellen Talente bei Avanade einzubringen, wirst du im Gegenzug einzigartige Erfahrungen, unbegrenzte Lernmöglichkeiten und ambitioniertes Wachstum erleben. Und während wir auch weiterhin in unsere vielfältige und inklusive Kultur investieren, dabei noch innovativer und kreativer werden, sorgen wir dafür, dass unsere Kund:innen von unseren technischen Innovationen profitieren und es unseren Communities gut geht. Du wirst Teil eines smarten Teams, das dich unterstützt, fördert, leitet und auf deine Expertise baut. Der perfekte Start in einem Unternehmen, das gegründet wurde, um geschäftskritische, führende Technologielösungen zu implementieren und gleichzeitig die Art und Weise, wie Menschen arbeiten, interagieren und leben verbessern möchte.
Das klingt nach einen Ort an dem du arbeiten möchtest? Dann schau dir unsere weiterführenden Informationen an.
Wir arbeiten kontinuierlich daran eine noch inklusivere und diversere Unternehmenskultur zu schaffen die allen Kolleg:innen ein tiefgehendes Zugehörigkeitsgefühl ermöglicht. Besuche unsere Inclusion & Diversity Seite um mehr zu erfahren: (2) links
1. work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.

Delivery Manager (Project Management) - ( 2500025E )
**Description**
Stantec's Water team in Australia has an impressive portfolio of successful major projects and programs that are already positively impacting our communities across the country. We know that finding solutions to our water issues is critical, and so our diverse network of 400 water specialists in Australia collaborate across business lines and geographies to ensure the best outcomes are achieved. With exciting projects in the pipeline, we are looking to expand our teams and seek the change-makers, innovators, leaders and collaborators to join us. How will you impact Australia's water solutions? Grow with us, H2O+U.
Our Water group has secured multiple long-term contracts and significant career defining major projects with key water authority clients across Australia and locally in South-East Queensland. This has created a great opportunity for an experienced **Delivery Manager (Project Management** ) with a passion for delivering water infrastructure solutions to join our Water Group based in our Brisbane or Gold Coast offices.
The Project Delivery team delivers a wide variety of projects from feasibility stage through to concept and detailed design and construction support.
**As a Delivery Manager (Project Management) you will actively contribute to** **the growth of our Queensland Water Group, along with providing your expertise to:**
+ Successfully deliver complex projects, working within high performing interdisciplinary teams and contributing to the financial success of a business.
+ Contribute to decision making and challenge how our projects are being delivered.
+ Work closely with our senior team of experienced engineers, project technical leads, design managers and other project managers to continue our excellent project delivery track record.
+ Assist in the preparation of bids and proposals.
+ Develop strong working relationships with clients by delivering valuable business solutions and understanding the client's business.
+ Contribute to a positive team culture and support the development of junior staff.
**To be successful for this role you'll need:**
+ Tertiary Qualifications in Engineering (or associated disciplines).
+ Project Management qualifications/certifications preferred (e.g. Project Management Professional) or working towards the attainment of a recognised qualification / certification.
+ **_Consultancy experience is a necessary requirement for this role, with Water industry experience being highly regarded_**
+ Demonstrated delivery capability and track record
+ Demonstrated project team leadership skills
+ Solid technical understanding of water infrastructure preferred, including some or all of the following:
+ Water and sewerage networks.
+ Water and wastewater treatment plants.
+ Water resources projects.
+ Dams and pumped hydro infrastructure.
+ General civil heavy infrastructure
+ Excellent organisation and time management skills, with a high level of financial competency.
+ Strong ability to prioritise tasks and multi-task to ensure deadlines are achieved.
+ Proven ability to build and manage relationships with clients to meet their objectives.
+ Ideally experience in leading multidisciplinary teams in a consulting environment
**Stantec offerings:**
Along with a competitive salary and vibrant culture, we offer many other benefits to ensure your professional development & wellbeing is ongoing.
+ Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment
+ Learning and Talent Development Programs - Including Global programs, online learning and on-the-job learning
+ Option to purchase up to 4 weeks additional leave.
+ Mentoring for your own development and the opportunity to mentor others
+ Professional Memberships
+ Salary Continuance Insurance (SCI)
+ Mental Health and Wellbeing Programs
+ Service Recognition Awards
+ Employee Assistance Program
**About us:**
The Stantec community unites approximately 30,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
**How to apply:**
If you meet the above requirements, please submit your most recent CV outlining your relevant experience by following the below link.
To discuss this opportunity further, please apply directly online.
No Agency CV's will be accepted.
**Qualifications**
+ Tertiary qualifications in engineering.
+ Project Management qualifications/certifications (e.g. Project Management Professional) or working towards the attainment of a recognised qualification / certification.
**Primary Location** : Australia-Queensland-South Brisbane
**Organization** : BC-3002 Water-AU Australia
**Employee Status** : Contract
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Jun 30, 2025, 3:19:12 PM
**Req ID:** 2500025E
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans