168 Technical Manager jobs in Australia

**Your role at Dynatrace**
As a Senior Customer Success Engineer for the Australian Government sector, you will foster strong post-sales relationships with strategic, complex, and high-value federal and state government customers. You will act as a trusted technical advisor, ensuring secure, compliant, and value-driven deployment, adoption, and expansion of Dynatrace solutions to align with agency missions and operational objectives.
Your work will directly support national priorities by enhancing system performance, resilience, and security posture, while collaborating with account teams to drive retention, renewals, and growth.
**Key Responsibilities:**
+ Build and maintain trusted relationships with Australian Government agencies, serving as a strategic technical advisor to maximise the secure and compliant use of Dynatrace solutions.
+ Ensure all engagements comply with Australian Government security, privacy, and data-handling requirements.
+ Collaborate with account teams to define secure technical roadmaps that support agency digital transformation, retention, and expansion.
+ Liaise between customers and Dynatrace Support, Product Management, and R&D teams to ensure timely resolution of security-sensitive issues and capture feedback for product enhancements.
+ Conduct secure, government-compliant technical demos, training, and consulting sessions to drive adoption, uncover new use cases, and accelerate secure solution deployment.
+ Provide technical mentorship to other CSEs on working within the government security context.
+ Represent customer needs and challenges in Monthly and Quarterly Business Reviews, advocating for outcomes aligned with agency goals.
+ Maintain deep knowledge of customer environments, architectures, and operational requirements, ensuring timely and compliant issue resolution.
+ Contribute to the creation of security-conscious best practice documentation and success plans.
**Core Expectations:**
+ Uphold Dynatrace's Core Values while meeting the specific demands of working in secure Australian Government environments.
+ Demonstrate strategic thinking, technical expertise, and a customer-first mindset with an emphasis on security and compliance.
+ Communicate effectively with senior government stakeholders, including CIOs, CTOs, and Agency Executives.
+ Provide insights and recommendations to enhance adoption and secure utilisation of Dynatrace within mission-critical environments.
**What will help you succeed**
**Security Requirement:**
Applicants must hold, or be eligible to obtain, at minimum a Baseline Security Clearance under the Australian Government Security Vetting Agency (AGSVA) framework. Existing clearance is highly desirable.
**Education & Experience:**
+ Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.
+ 4+ years of experience working with large enterprise customers, including executive-level stakeholders.
+ Demonstrated expertise in thought leadership, mentorship, and delivering exceptional customer outcomes.
**Skills & Qualifications:**
+ Baseline Security Clearance (minimum) required; NV1/NV2 clearance highly regarded.
+ Exceptional written and verbal communication skills in English.
+ Strong organisational, prioritisation, and problem-solving skills.
+ Subject Matter Expertise (SME) in Dynatrace or similar observability solutions.
+ Two or more industry certifications (e.g., AWS, Azure, Kubernetes) are desirable.
+ Strong technical knowledge in:
+ Cloud technologies (AWS, Azure, Google Cloud, OpenStack, Kubernetes, SAP).
+ Web and application servers (Apache, IIS, WebSphere, WebLogic, JBoss).
+ Server-side technologies (Java, PHP, HTML, CSS, JavaScript).
+ DevOps tools (Ansible, Jenkins, Chef, Puppet).
+ CMDB/ITSM platforms (ServiceNow, BMC).
+ Proven ability to deliver in high-security environments, balancing innovation with compliance.
**Why you will love being a Dynatracer**
+ Dynatrace is a leader in unified observability and security.
+ We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
+ Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
+ The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
+ Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 25% of the Time
**Description**
We're building a reputation as the place to be in Defence. Uniquely aligned to our nation's strategic priorities, we are bringing to Australia leading-edge US capabilities that many can only imagine. We have an unparalleled local understanding of the needs of the ADF and an 800-strong team committed to doing the right thing for Australia and each other. No wonder we are increasingly recognised as a partner of choice for Defence, for industry and for those looking to define possible in their career.
Northrop Grumman's MQ-4C Triton Unmanned Aircraft System (UAS) provides real-time intelligence, surveillance and reconnaissance (ISR) over vast ocean and coastal regions. The aircraft can fly for more than 24 hours at a time, at an altitude above 55,000 feet and an operational range of 8,200 nautical miles. Australia is a cooperative program partner in the Triton program which consists of the US Navy, Royal Australian Air Force and Northrop Grumman.
**Your Role**
Join a high-performing team dedicated to delivering superior engineering and technical services that ensure maximum aircraft availability. You'll lead a dynamic team with a strong focus on continuous improvement, task optimisation, and collaborative delivery across the Triton Enterprise.
+ Lead the planning and delivery of engineering, technical, and airworthiness tasks to meet contractual and operational outcomes.
+ Provide strategic leadership and technical oversight across Continuing Airworthiness, UAS Certification, and broader Triton Engineering Services.
+ Develop and maintain effective task and workforce planning systems to support proactive and responsive service delivery.
+ Collaborate closely with internal stakeholders and customer representatives to drive mission success.
+ Foster a culture of continuous improvement and integrated support across engineering, maintenance, flight ops, and supply.
**About You**
You bring a strong engineering background and proven leadership in complex technical environments, ideally within Defence or Aerospace.
+ Hold an Engineering Degree or equivalent technical qualification.
+ Demonstrated experience in Defence or Aerospace programs, with military aviation knowledge highly regarded.
+ Skilled in project planning, scheduling, and workload/resource management tools.
+ Confident managing cross-functional teams and leading in high-stakes, customer-facing environments.
+ A natural collaborator, able to balance technical depth with strategic execution.
**What we Offer**
Whatever your role, life stage or background, you can shape your career here in your way with highly challenging work, great colleagues and career development, plus a range of flexible benefits and working patterns.
+ Professional Development - further education, leadership development, professional industry memberships and unlimited access to a range of online training
+ Purchased annual leave
+ Salary packaging including novated car leases
+ Generous paid parental leave
+ Volunteer and enhanced Reservist Leave
+ Health & Wellbeing program
+ Employee Assistance Program
Defining Possible means something different to each one of us. What's Your Possible?
**Everyone Matters**
Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.
We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP (2024-2026), ( and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.
**_As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification._**

**Recruitment Fraud Alert**
We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
**What to know:**
+ Commvault does _not_ conduct interviews by email or text.
+ We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at
**About Commvault**
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
We have an exciting opportunity for an experienced Senior Technical Success Manager to join our APAC Customer Success team supporting our managed services partners. As a key team member, you'll bring expertise in SaaS, managed services, and solution adoption. Your role is to ensure our Managed Service Providers (MSP) realise maximum value from our platforms and services by providing proactive guidance, embedding best practices, and acting as a trusted technical partner.
You will collaborate closely with MSP stakeholders, our Managed Service Provider (MSP) team, and internal product and engineering functions to drive adoption, retention, and growth across our managed services offerings.
**Key Objectives** **:**
+ Accelerate MSP success by leading technical onboarding and managed service adoption programs.
+ Build and maintain strong relationships with MSP technical teams, aligning to their business model and becoming a trusted advisor.
+ Maximise SaaS platform utilisation and ensure managed services deliver measurable outcomes.
+ Partner with the Commvault MSP team to support retention, renewals, and expansion opportunities.
+ Provide product and service feedback to shape future SaaS, software and MSP capabilities.
**How you will make an impact** **:**
**SaaS & MSP Onboarding:**
+ Lead MSP onboarding, including account configuration, data integration, and operational handover to the MSP.
+ Develop tailored onboarding success plans that align technical delivery with MSP business outcomes.
**Proactive Technical Advisory:**
+ Act as the primary technical contact for assigned MSPs.
+ Recommend platform best practices, configuration optimisations, and managed service consumption strategies.
+ Identify and mitigate risks to adoption or value realisation.
**MSP Success & Growth:**
+ Monitor usage, subscription health, and MSP performance to drive continuous improvement.
+ Deliver Executive Business Reviews highlighting ROI, service impact, and roadmap alignment.
+ Collaborate with Commvault MSP team to identify upsell or cross-sell opportunities based on technical insights.
**Cross-Functional Collaboration:**
+ Provide structured feedback to Product, Engineering, and Commvault MSP team to improve platform stability, features, and service delivery.
+ Partner with Professional Services for complex deployments and with Support for escalated issues.
**Enablement & Thought Leadership:**
+ Deliver technical workshops, webinars, and knowledge sessions to improve MSP self-sufficiency.
+ Share MSP operational insights internally to strengthen our overall delivery model.
**Who you are**
+ 5+ years in a SaaS or MSP technical customer-facing role (Technical Account Manager, Solution Architect, or similar).
+ Proven success driving solution adoption and retention in a subscription or managed service environment.
+ Strong technical knowledge across cloud platforms, API integration and DevOps.
+ Experience working with MSPs, including understanding SLAs, operational handovers, and service reporting.
+ Strong problem-solving skills with a customer-first mindset and ability to influence at multiple stakeholder levels.
+ Skilled at translating technical detail into business outcomes for executives and technical teams alike.
+ Experience in matrix environments and collaborating across Sales, Product, and Service Delivery teams.
+ Willingness to travel for key customer and partner engagements.
**Meet the Leader** **:**
Reporting to the Customer Success Lead, APAC - Graham Swift ( .
**You'll love working here because** **:**
+ Opportunity to shape business outcomes for our MSPs.
+ Work with cutting-edge cloud technologies in a service-led delivery model.
+ Collaborative environment that values innovation, learning, and customer advocacy.
+ Competitive compensation, bonus opportunities, and professional development.
#LI-CS1
#LI-REMOTE
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to .
Commvault's Privacy Policy (

**Job Description:** A Senior Technical Success Manager will provide our users with analysis, advice and, when required, partner with other specialized teams to quickly develop and execute a plan to help resolve their technical or process issues.
**Job Responsibilities:**
+ Own the technical health of an account by acting as the primary point of contact
+ Develop, coordinate (across multiple teams as required), and implement a resolution plan
+ Coordinate with other team members to aggregate issues across accounts and present to product teams for evaluation
+ Provide Success Managers with findings that could affect user-specific Success Plans
+ Track/identify trends with support cases to provide product teams with strategic areas of focus
+ Communicate and present status updates to internal and external executive leadership
**Qualifications:**
+ 3+ years of either consulting, product support or development in an infrastructure or engineering design environment
+ Exposure to BIM policies, procedures, and processes
+ Awareness of Bentley products and their relationship with Bentley product lines and brands
+ Experience with ProjectWise, OpenRoads, MicroStation, or SYNCHRO a plus
+ Possess strong organizational skills, including critical thinking and problem solving
+ Ability to manage multiple accounts and complex project initiatives
+ Fluent in English and able to clearly present information through the spoken or written word
+ Position is remote or hybrid (if you live near a Bentley office), with limited travel
 **About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.
The **Operations Manager** role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
**Key responsibilities:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**Skills required:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Decision quality - Making good and timely decisions that keep the organization moving forward.
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
**RESPONSIBILITIES**
The desirable skill set would be a Heavy Duty Automotive Trade or service experience in similar industry.
**QUALIFICATIONS**
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID** 2416773
**Relocation Package** No

About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team:
IDVerse is a Sydney-based start-up that is a global pioneer in the development of digital identity
verification technology. We've built everything from the ground up and have a broad range of blue-chip customers across banking, telecommunications, government and more. We've perfected the technology locally in Australia and New Zealand and are quickly expanding into the northern hemisphere.
Join a strong team of passionate engineers and build a world-class platform to fight identity fraud at a global scale.
About the Role:
As the Technical Project Manager, you will play a key role in the Core Technology team,
working closely with the Core Technology Product Manager to drive the successful delivery of
products, tools and services of varying size and complexity. These include the engines that
power our IDV solutions, our face-based authentication product and a suite of internal products
and services.
You'll facilitate effective collaboration between the Engineering, Product Management, Design
and DevOps teams to ensure projects meet timeline and quality expectations. Your role will
require balancing technical understanding, project governance and team facilitation to deliver
value in a fast-paced environment.
Please ensure that your resume is kept between 1-2 and a max of 3 pages.
Responsibilities
+ Technical Scoping. Work closely with the product manager and engineers to break down
project requirements into technical tasks, identify dependencies, and ensure feasibility before development starts.
+ System Integration Oversight. Coordinate projects involving API development, third-party integrations, and internal system dependencies, ensuring smooth data flow and compatibility.
+ Infrastructure & Deployment Coordination. Work with DevOps and Engineering teams to
track infrastructure needs, CI/CD pipelines, and deployment schedules, ensuring production readiness.
+ Project Delivery & Prioritisation. Use lightweight project management processes that support teams without adding unnecessary overhead. Oversee multiple projects, ensuring alignment of team resources, timelines, and priorities with business objectives.
+ Risk & Issue Management. Identify potential obstacles and risks early in the project lifecycle, work to remove blockers, and keep projects on track through proactive problem-solving and escalation when needed.
+ Stakeholder Communication. Act as a bridge between technical and non-technical
stakeholders to define project requirements, objectives, and deliverables.
+ Progress Tracking. Use tools like Jira and Confluence to track the progress of projects.
+ Quality Assurance. Ensure deliverables meet quality standards and align with IDVerse's
technical and business goals, in collaboration with the QA team.
Requirements:
+ 3+ years of experience in managing software development projects.
+ Solid understanding of software development lifecycles and methodologies.
+ Experience managing delivery of web applications and their APIs.
+ Experience with tools like JIRA and Confluence.
+ Ability to prioritise and manage competing demands in a fast-paced environment.
+ Strong interpersonal and facilitation skills to foster collaboration and resolve conflicts.
+ Effective written and verbal communication skills with both technical and nontechnical audiences.
+ Ability to work in either a remote or hybrid environment, pending location. We
+ currently have offices in Sydney and Melbourne.
+ Familiarity with AWS, IDV technologies, authentication solutions or neural network
+ based systems.
+ Familiarity with software development tools (IDEs, Git, CLI).
+ Experience in a tech startup environment.
+ Exposure to or having worked with systems that process and store PII data.
Working for you
+ We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Discounted Health plan rate and Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
Your recruiter will advise you on the full benefits package for your location
Learn more about the LexisNexis Risk team and how we work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
USA Job Seekers:
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Recruitment Fraud Alert**
We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
**What to know:**
+ Commvault does _not_ conduct interviews by email or text.
+ We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at
**About Commvault**
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
We have an exciting opportunity for an experienced Senior Technical Success Manager to join our APAC Customer Success team supporting our managed services partners. As a key team member, you'll bring expertise in SaaS, managed services, and solution adoption. Your role is to ensure our Managed Service Providers (MSP) realise maximum value from our platforms and services by providing proactive guidance, embedding best practices, and acting as a trusted technical partner.
You will collaborate closely with MSP stakeholders, our Managed Service Provider (MSP) team, and internal product and engineering functions to drive adoption, retention, and growth across our managed services offerings.
**Key Objectives** **:**
+ Accelerate MSP success by leading technical onboarding and managed service adoption programs.
+ Build and maintain strong relationships with MSP technical teams, aligning to their business model and becoming a trusted advisor.
+ Maximise SaaS platform utilisation and ensure managed services deliver measurable outcomes.
+ Partner with the Commvault MSP team to support retention, renewals, and expansion opportunities.
+ Provide product and service feedback to shape future SaaS, software and MSP capabilities.
**How you will make an impact** **:**
**SaaS & MSP Onboarding:**
+ Lead MSP onboarding, including account configuration, data integration, and operational handover to the MSP.
+ Develop tailored onboarding success plans that align technical delivery with MSP business outcomes.
**Proactive Technical Advisory:**
+ Act as the primary technical contact for assigned MSPs.
+ Recommend platform best practices, configuration optimisations, and managed service consumption strategies.
+ Identify and mitigate risks to adoption or value realisation.
**MSP Success & Growth:**
+ Monitor usage, subscription health, and MSP performance to drive continuous improvement.
+ Deliver Executive Business Reviews highlighting ROI, service impact, and roadmap alignment.
+ Collaborate with Commvault MSP team to identify upsell or cross-sell opportunities based on technical insights.
**Cross-Functional Collaboration:**
+ Provide structured feedback to Product, Engineering, and Commvault MSP team to improve platform stability, features, and service delivery.
+ Partner with Professional Services for complex deployments and with Support for escalated issues.
**Enablement & Thought Leadership:**
+ Deliver technical workshops, webinars, and knowledge sessions to improve MSP self-sufficiency.
+ Share MSP operational insights internally to strengthen our overall delivery model.
**Who you are**
+ 5+ years in a SaaS or MSP technical customer-facing role (Technical Account Manager, Solution Architect, or similar).
+ Proven success driving solution adoption and retention in a subscription or managed service environment.
+ Strong technical knowledge across cloud platforms, API integration and DevOps.
+ Experience working with MSPs, including understanding SLAs, operational handovers, and service reporting.
+ Strong problem-solving skills with a customer-first mindset and ability to influence at multiple stakeholder levels.
+ Skilled at translating technical detail into business outcomes for executives and technical teams alike.
+ Experience in matrix environments and collaborating across Sales, Product, and Service Delivery teams.
+ Willingness to travel for key customer and partner engagements.
**Meet the Leader** **:**
Reporting to the Customer Success Lead, APAC - Graham Swift ( .
**You'll love working here because** **:**
+ Opportunity to shape business outcomes for our MSPs.
+ Work with cutting-edge cloud technologies in a service-led delivery model.
+ Collaborative environment that values innovation, learning, and customer advocacy.
+ Competitive compensation, bonus opportunities, and professional development.
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email For any inquiries not related to an accommodation please reach out to .
Commvault's Privacy Policy (

Technical Account Manager (Australia)| ThousandEyes
Apply ( Location:Offsite, Sydney, Australia
+ Area of InterestEngineer - Network
+ Job TypeProfessional
+ Technology InterestCloud and Data Center, Internet of Everything, Networking, Service Provider
+ Job Id1447104
**About ThousandEyes (part of Cisco)**
The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.
In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco's Network Services Business Group, and is a foundational component of Cisco's growing Observability business.
About the Role
At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We've recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans - people with tried and true experience in the area of network-based service delivery
The TAM role is a proactive support role for premium support accounts: you'll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM's work customer problems, help optimize customer networks, provide training, and also work joint proactive projects.
Role Requirements
+ At least 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization
+ At least 5-7 years of working directly with customers, within a technology company
+ Bachelor's degree in Computer Science or a related field, or equivalent working experience
+ Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. )
+ Experience with Cloud/SaaS software products is highly desirable.
+ Strong understanding of ISP, CDN, and cloud service provider networks
+ Strong understanding of web technologies and VoIP applications
+ Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox
+ Hands on experience with container administration tools such as docker and kubernetes
+ Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus
+ Working knowledge in security, authentication, permissions, SSO
+ Experience in administering Linux based operating systems
+ Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified
+ Excellent verbal and written communication skills. Heavy focus on using data to articulate messages
+ The ability to work effectively in a remote or virtual team environment
+ Excellent presentation skills coupled with a strong leadership presence
+ Excellent time & project management skills, with a focus on delivery
+ Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving
+ Flexibility to handle critical cases after hours as needed
Responsibilities
+ Support - Work break-fix issues with customers. Escalate to support team as required
+ Optimization - Optimize customer systems to ensure peak performance
+ Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on customer engagement
+ Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions
+ Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region
+ Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve
+ Projects - Project manage many projects concurrently understanding current and future action items
+ Special projects as assigned
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
**We Are Cisco**
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.
You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.
TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to Enterprise Accounts
- Understand your customers outcomes and business goals
- Make AWS service improvement recommendations that fit with your customer strategy and architecture
- Evaluate, analyze and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer requested meetings (onsite or via phone)
- Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Share knowledge and innovate with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Plan and execute successful business-critical events including product launches, migrations, and modernizations for your customers on AWS.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
Preferred Qualifications
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.