Computer Network & Systems Engineer
Perth, Western Australia
Mansys Pty Ltd
Posted 19 days ago
Job Viewed
Job Description
Computer Network and Systems Engineer (Implementation Technician)
Job Description: br>We are Mansys Pty Ltd, recruitment consultants. Our client, Bepoz Global, based out of Melbourne (VIC) is actively looking for an experienced Computer Network and Systems Engineer (Implementation Technician) to join its team on a full-time basis at their Perth office. The business is Australia’s leading supplier and developer of point of sale (POS) systems. They are renowned for supplying products that are customised to meet the demands of running a bar, restaurant, cafe, hotel or club. In addition to POS system, Bepoz offers fully integrated Digital Signage, CCTV, Paging solutions, Takeaway Order Apps & Self-Ordering fully customized to business. < r>Main Responsibilities of the role are-
• Performing day-to-day operations, including the installation, deployment, configuration, testing, data migration, and administration of Bepoz System Software components, networks, databases, servers, and workstations. < r>• esign and configure system architectures tailored to client requirements, ensuring optimal performance, scalability, and seamless integration with existing infrastructure, while developing a customer-specific project plan. < r>• C llaborate closely with clients during the implementation and go-live phases to design data models, network requirements, backup strategies, and integration processes, ensuring client’s expectations are met.
• C nfigure, update and maintain networking devices such as routers, switches and access points, Enable/Disable TCP and UDP ports and configure firewall rules, subnets and VLAN depending on the needs and requirements of the business. Install VPNs, SQL Servers, RDS, and various computer applications, and security patches. < r>• C ntinuously assess, monitor, and research network infrastructures to optimize performance, providing recommendations for improvements in hardware, software, and Bepoz-developed features for hospitality venues across WA. < r>• P oviding professional remote and onsite support for diagnosing and resolving Microsoft Windows servers, Network Printers, Scanners, MSR, Payment terminals, Online Ordering platforms, and network and system-related issues. < r>• U grading Bepoz software versions with new releases on servers or network changes, followed by configuration and testing to ensure seamless integration, while updating SQL database tables and integrated API connections. < r>• F cilitate the seamless integration of Bepoz with various systems, including payment terminals, while observing network traffic and managing IP reservations and DHCP ranges to ensure optimal performance. < r>• C nducting one-on-one training sessions with our hospitality customers on all offered Bepoz Solutions, Bepoz POS, YourOrder, Snapshots, Oolio pay and MyPlace Application. < r>• C nducting research and analysis to determine system, program, and application needs while identifying limitations and proposing enhancements through the Company’s CRM tools like Jira service management, HubSpot and ConnectWise.
• W rking closely with the Central Warehouse team to order, supply, and manage the hardware requirements to fulfil Sales Orders and add-ons for WA customers. < r>• A sist in developing and executing project rollout business strategies and security policies, ensuring seamless POS system integration and efficiency. < r>• O erseeing security and compliance of POS systems, Oolio payment Discrepancies, Settlements, protecting transaction data and ensuring system integrity. < r>• D agnosing, testing, and helping the R&D team resolve Bepoz system errors to ensure compliance with quality standards and alignment with system specifications. < r>• W rk closely with Clients building positive relationships and helping grow our WA customer base. < r>Must Have – < r>• Mus have Australian Bachelor’s degree in Information Technology, Computer Systems, or related field
• M st have one year of experience with POS systems. < r>Skills Needed – < r>• Ful -spectrum system implementation – from installation, configuration, and testing to training and post-go-live support.
• S rong client engagement – from designing data models to integrating payment terminals.
Successful candidate will be on an annual salary of A$80,000 to A$90,000 Plus Superannuation.
Only shortlisted candidates will be contacted.
Job Description: br>We are Mansys Pty Ltd, recruitment consultants. Our client, Bepoz Global, based out of Melbourne (VIC) is actively looking for an experienced Computer Network and Systems Engineer (Implementation Technician) to join its team on a full-time basis at their Perth office. The business is Australia’s leading supplier and developer of point of sale (POS) systems. They are renowned for supplying products that are customised to meet the demands of running a bar, restaurant, cafe, hotel or club. In addition to POS system, Bepoz offers fully integrated Digital Signage, CCTV, Paging solutions, Takeaway Order Apps & Self-Ordering fully customized to business. < r>Main Responsibilities of the role are-
• Performing day-to-day operations, including the installation, deployment, configuration, testing, data migration, and administration of Bepoz System Software components, networks, databases, servers, and workstations. < r>• esign and configure system architectures tailored to client requirements, ensuring optimal performance, scalability, and seamless integration with existing infrastructure, while developing a customer-specific project plan. < r>• C llaborate closely with clients during the implementation and go-live phases to design data models, network requirements, backup strategies, and integration processes, ensuring client’s expectations are met.
• C nfigure, update and maintain networking devices such as routers, switches and access points, Enable/Disable TCP and UDP ports and configure firewall rules, subnets and VLAN depending on the needs and requirements of the business. Install VPNs, SQL Servers, RDS, and various computer applications, and security patches. < r>• C ntinuously assess, monitor, and research network infrastructures to optimize performance, providing recommendations for improvements in hardware, software, and Bepoz-developed features for hospitality venues across WA. < r>• P oviding professional remote and onsite support for diagnosing and resolving Microsoft Windows servers, Network Printers, Scanners, MSR, Payment terminals, Online Ordering platforms, and network and system-related issues. < r>• U grading Bepoz software versions with new releases on servers or network changes, followed by configuration and testing to ensure seamless integration, while updating SQL database tables and integrated API connections. < r>• F cilitate the seamless integration of Bepoz with various systems, including payment terminals, while observing network traffic and managing IP reservations and DHCP ranges to ensure optimal performance. < r>• C nducting one-on-one training sessions with our hospitality customers on all offered Bepoz Solutions, Bepoz POS, YourOrder, Snapshots, Oolio pay and MyPlace Application. < r>• C nducting research and analysis to determine system, program, and application needs while identifying limitations and proposing enhancements through the Company’s CRM tools like Jira service management, HubSpot and ConnectWise.
• W rking closely with the Central Warehouse team to order, supply, and manage the hardware requirements to fulfil Sales Orders and add-ons for WA customers. < r>• A sist in developing and executing project rollout business strategies and security policies, ensuring seamless POS system integration and efficiency. < r>• O erseeing security and compliance of POS systems, Oolio payment Discrepancies, Settlements, protecting transaction data and ensuring system integrity. < r>• D agnosing, testing, and helping the R&D team resolve Bepoz system errors to ensure compliance with quality standards and alignment with system specifications. < r>• W rk closely with Clients building positive relationships and helping grow our WA customer base. < r>Must Have – < r>• Mus have Australian Bachelor’s degree in Information Technology, Computer Systems, or related field
• M st have one year of experience with POS systems. < r>Skills Needed – < r>• Ful -spectrum system implementation – from installation, configuration, and testing to training and post-go-live support.
• S rong client engagement – from designing data models to integrating payment terminals.
Successful candidate will be on an annual salary of A$80,000 to A$90,000 Plus Superannuation.
Only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
0
MS Engineer (L3) : Network
Perth, Western Australia
NTT America, Inc.
Posted 11 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure.
As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
Key skills and abilities include: coaching, influencing, facilitation, presentation, communication, process development, analysis, and problem-solving.
**About the Role**
This resource is responsible for proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
This role s responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
**Key Roles and Responsibilities**
+ Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
+ Perform necessary checks, apply monitoring tools and respond to alerts.
+ Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
+ Assist in analyzing, assigning and escalating support calls.
+ Investigate third line support calls assigned and identify the root cause of incidents and problems.
+ Report and escalate issues to 3rd party vendors if necessary.
+ Provide onsite technical support to clients and provide field engineering services to clients.
+ Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality.
+ Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
+ Proactively identify opportunities for work optimisation including opportunities for automation of work.
+ Provide 3rd level technical support and guidance.
+ Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.
**Knowledge, Skills and Attributes**
+ Experience in implementing, administering and troubleshooting network infrastructure devices, including: routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications.
+ Strong knowledge and experience in Network Management including configuration and implementation.
+ Proven experience in Data Centre maintenance.
+ Strong Hands-on experience with CISCO products routers, switches, etc.
**Certifications**
+ CCNP/CCIE
**Desirable Experience**
+ Data Center Networks
+ Cisco DNA-Center
+ SD-WAN
+ Network Automation
+ Juniper
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure.
As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions. Together we enable the connected future.
Key skills and abilities include: coaching, influencing, facilitation, presentation, communication, process development, analysis, and problem-solving.
**About the Role**
This resource is responsible for proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.
This role s responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
**Key Roles and Responsibilities**
+ Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
+ Perform necessary checks, apply monitoring tools and respond to alerts.
+ Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
+ Assist in analyzing, assigning and escalating support calls.
+ Investigate third line support calls assigned and identify the root cause of incidents and problems.
+ Report and escalate issues to 3rd party vendors if necessary.
+ Provide onsite technical support to clients and provide field engineering services to clients.
+ Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality.
+ Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
+ Proactively identify opportunities for work optimisation including opportunities for automation of work.
+ Provide 3rd level technical support and guidance.
+ Develop and own monthly reporting capability within the Network space that demonstrates value to our customers.
**Knowledge, Skills and Attributes**
+ Experience in implementing, administering and troubleshooting network infrastructure devices, including: routers, switches, wireless access points, controllers, WAN optimizers and monitoring applications.
+ Strong knowledge and experience in Network Management including configuration and implementation.
+ Proven experience in Data Centre maintenance.
+ Strong Hands-on experience with CISCO products routers, switches, etc.
**Certifications**
+ CCNP/CCIE
**Desirable Experience**
+ Data Center Networks
+ Cisco DNA-Center
+ SD-WAN
+ Network Automation
+ Juniper
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
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