260 Tour Operators jobs in Australia
Travel Agent
Posted 14 days ago
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Job Description
== Luxury Escapes ==
Role Seniority - junior
More about the Travel Agent role at Luxury Escapes
Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!
This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for Travel Agents to join us and play a key role in bringing this innovative concept to life.
We are looking for retail Travel Agents to join our customer sales team working at our brand new retail store located at the incredible Westfield Bondi Junction shopping centre!
Managing a high volume of customers, you will be tasked and targeted on selling our packages, helping each customer to create an incredible travel experience with Luxury Escapes.
What you'll do:
Manage all sales inquiries face to face, by phone, or electronically.
Answer simultaneous customer enquiries promptly, competently and professionally.
Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
Recommend workable solutions that meet the needs of the business and customer.
Provide our members with full package upgrade options.
Ensure daily prompt follow up and ownership of customer sales enquires.
Display initiative in customer solutions and team engagement.
Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.
What we are looking for:
Personable, approachable and professional and love helping customers to find the perfect luxury holiday
You will have a background in retail sales - those with travel experience will be highly regarded
Used to dealing with KPIs and thrives in a competitive environment
Flexible with your availability; our shifts run within 8.30am to 9.30pm 7 days a week + extended Christmas trading, so you will be asked to work weekends/evenings!
Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
Driven to succeed, enjoys a challenge and working to achieve goals
What's in it for you?
Exceptional earning potential with AVG earnings in the first year of $90k + Super + Penalties
Flexible hours and weekend work.
Work with an exceptional team of high performers
First class health and well-being program
Fun & flexible working environment with monthly celebrations
Discounted travel, birthday leave and a whole lot more!
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process .
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Luxury Escapes team will be there to support your growth.
Travel Agent
Posted today
Job Viewed
Job Description
== Luxury Escapes ==
Role Seniority - junior
More About The Travel Agent Role At Luxury Escapes
Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!
This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for Travel Agents to join us and play a key role in bringing this innovative concept to life.
We are looking for retail Travel Agents to join our customer sales team working at our brand new retail store located at the incredible Westfield Bondi Junction shopping centre!
Managing a high volume of customers, you will be tasked and targeted on selling our packages, helping each customer to create an incredible travel experience with Luxury Escapes.
What you'll do:
Manage all sales inquiries face to face, by phone, or electronically.Answer simultaneous customer enquiries promptly, competently and professionally.Offer excellent customer service by providing customers with general information relating to services, packages and pricing.Recommend workable solutions that meet the needs of the business and customer.Provide our members with full package upgrade options.Ensure daily prompt follow up and ownership of customer sales enquires.Display initiative in customer solutions and team engagement. Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.
What We Are Looking For
Personable, approachable and professional and love helping customers to find the perfect luxury holidayYou will have a background in retail sales - those with travel experience will be highly regardedUsed to dealing with KPIs and thrives in a competitive environmentFlexible with your availability; our shifts run within 8.30am to 9.30pm 7 days a week + extended Christmas trading, so you will be asked to work weekends/evenings!Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.Driven to succeed, enjoys a challenge and working to achieve goals
What's in it for you?
Exceptional earning potential with AVG earnings in the first year of $90k + Super + PenaltiesFlexible hours and weekend work.Work with an exceptional team of high performersFirst class health and well-being programFun & flexible working environment with monthly celebrationsDiscounted travel, birthday leave and a whole lot more!
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Luxury Escapes team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
Managing sales inquiries Providing excellent customer service Following up on inquiries
Key Strengths
️ Retail sales experience Customer service skills KPI-driven mindset⏰ Flexibility️ Problem-solving skills Team engagement
Why Luxury Escapes is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Luxury Escapes not with Hatch.
Customer Service Agent - Travel
Posted today
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Job Description
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!
Job Description
We are seeking experienced full time Customer Service Agents to join our exceptionally talented team in Melbourne.
Our Customer Service Agents are responsible for providing superior levels of customer service whilst handling a high volume of emails and phone enquiries resolving customer issues ensuring we deliver an unforgettable holiday experience!
You Will Be Responsible For
Deliver exceptional customer experiences across all contact channels, aiming for first-contact resolution.Meet quality, productivity, and QA assessment targets in line with business goals.Maintain expert knowledge of LE products, promotions, and services to provide the best outcomes for customers.Capture and manage customer interactions accurately and within agreed timeframes.Actively promote LE offerings to retain customers and support business growth.Seek and act on customer feedback to continually enhance the LE experience.Identify and escalate issues appropriately and contribute ideas for improving service, systems, and processes.Meet rostering and availability commitments, supporting colleagues and projects as required.Commit to ongoing personal and professional development.
Qualifications
What we are looking for:
Someone that is used to a high volume of calls!Flexibility, this role would suit someone who is very flexible with a variety of shifts available. We are here to service our customers between 7am and 10pm, 7 days a week.You will have exceptional verbal and written communication skills, attention to detail and be extremely passionate about customer service and travel!Previous experience in the Travel industry – either customer support/bookings or front office is preferred but not required.Likewise, if you have previous experience of Salesforce it would be beneficial.If you enjoy providing exceptional customer service and striving to meet our goals, then this could be the right opportunity for you!
Additional Information
What's in it for you?
Flexible hours from 7am - 10pm, 7 days a week.Competitive remuneration package - Base $62k + super with the opportunity to make $12k in bonuses (depending on how our customers rate your service!)First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.Fun and flexible working environment – Friday afternoon onsite gatherings (wine included!) and monthly celebrations.Opportunity to experience the travel we sell through famils.A fun, dynamic environment with a collaborative team.Generous staff discount and birthday leave!
If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!
We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.
As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.
Customer Service
Posted today
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About The Role
As a Customer Service Officer, you will be the first point of contact for the community, providing accurate and timely assistance across a broad range of Council services. You will handle incoming phone calls, in-person enquiries, and service requests with professionalism, empathy and efficiency.
This role sits within the Community First unit and will rotate between front counter and contact centre duties. You’ll also be responsible for processing payments, updating records, and accurately logging customer requests and resolutions using Council’s internal systems.
Key Responsibilities
Deliver high-quality customer service in-person and over the phoneRespond to and resolve a wide range of customer enquiries and complaintsProvide cashiering services, including handling EFTPOS, cheque and cash paymentsAccurately record customer interactions and service requests in Council systemsMaintain a clean, professional and welcoming customer service environmentAssist in developing standard responses and service improvementsContribute to a positive, team-oriented workplace culture
Position Details
Full time role 38 hours per week, Monday to FridayCouncil Civic Centre (no WFH option)
About You
Proven experience in a call centre or contact centre setting (essential)Strong interpersonal skills with the ability to de-escalate and resolve issues calmlyConfident in handling payments and following financial proceduresTech-savvy with good computer skills and the ability to learn new systemsAbility to adapt quickly to new processes and work across multiple service areasPrevious experience in local government or public-facing environments is desirable
Please note: only shortlisted candidates will be contacted.
Customer Service
Posted today
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Job Description
We are looking for a friendly and efficient Customer Service Representative to join our team at a busy Chinese takeaway. The ideal candidate will have good communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. You will be the first point of contact for our customers, ensuring that their orders are taken accurately and that they receive good service.
Key Responsibilities:
- Greet customers warmly and provide helpful assistance with menu items, special requests, and dietary preferences
- Take orders by phone, in person, ensuring accuracy and clarity
- Process payments using a variety of methods (cash, credit/debit cards)
- Coordinate with kitchen staff to ensure timely preparation of orders
- Handle customer complaints and resolve any issues professionally and efficiently
- Keep the front of house area clean and organized
- Assist with packing takeaway orders, ensuring they are correct and neatly presented.
Qualifications:
- Previous experience in a customer service role is a plus but not essential
- Ability to multitask and work well under pressure
- A friendly and outgoing personality
- Basic math skills for processing payments
- Availability to work evenings, weekends, and holidays
What We Offer:
- Flexible working hours
- A friendly, team-oriented work environment
To apply, please send your CV to We look forward to hearing from you!
Job Type: Casual
Pay: $49,900.00 – $82,501.37 per year
Work Location: In person
Customer Service
Posted today
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Job Description
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it’s an even better place to work—a place where you can play your part in creating joyful experiences for our guests and our team. We value passion, creativity, and an appetite for change—for the better. Here, you’ll be part of the team, empowered to explore more, experience more, and supported by your leader to grow and develop.
The role
We’re seeking enthusiastic and customer-service focused individuals to join our Crown Sydney team as a Doorperson . This is a full-time role that will see you providing exceptional customer service experiences for a variety of guests and visitors to Sydney’s most luxurious hotel whilst managing the flow of traffic into the hotel driveway.
As a senior team member, you’ll work collaboratively with the Bell Services / Valet Attendants to extend a warm welcome upon guest arrival and a fond farewell as they depart. You’ll also play a key part in ensuring smooth operations, particularly during busy periods such as promotions and peak trade.
Some of your responsibilities will involve:
- Managing driveway traffic flow to ensure smooth and safe operations
- Supporting the Bell Services / Valet Attendants to coordinate guest arrivals and departures
- Providing exceptional customer service for all guests, visitors and VIPs
- Answering questions with a high level of detail and knowledge of the complex & surrounds
- Multi-tasking in a fast-paced and busy environment
To be considered, you must have an unrestricted NSW driver's licence and availability to work across a 24/7 rotating roster. Those with unrestricted working rights or on Working Holiday Visas are encouraged to apply.
About you
- Demonstrated experience in providing elevated customer service
- Excellent communication skills
- Confidence in driving and parking a variety of vehicles (auto and/or manual)
- Ability to remain detail-oriented in a fast-paced and busy environment
- Strong teamwork skills and the ability to work autonomously
- Excellent time management, multi-tasking and problem-solving skills
- A can-do attitude and the desire to go above and beyond for each guest
- Experience in a hotel or premium service environment is advantageous
What we offer you:
- Full-time, permanent opportunity in an internationally recognised, luxury hotel & integrated resort
- Tailored uniform provided, laundered for every shift
- Complimentary meal at our on-site staff restaurant (hot foods, salad + sandwich bar, fruits & pastries)
- Generous discounts across all Crown hotels and restaurants Australia-wide
- Ongoing coaching, training and professional development opportunities
- Chance to establish and progress your career within an iconic hotel brand
- Access to discounts with our various corporate partners across travel, insurance, health & wellbeing, fashion, banking & finance, technology, parking
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Customer Service
Posted today
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Job Description
Your New Company
This well-respected business has been delivering top-quality social housing construction projects for over 21 years, and now, they're on the lookout for fresh talent to join their growing Customer Service team in Hillsdale or Ingleburn .
With a reputation for outstanding customer service, they offer a supportive, social workplace where your ideas and input are genuinely valued.
Your New Role
This is your chance to be part of something bigger. As the Customer Service Rep, you'll be the go-to person keeping projects running smoothly. From answering customer calls to scheduling contractors and managing maintenance jobs, no two days will be the same.
Key Responsibilities
- Answer inbound & outbound calls, helping customers with maintenance requests
- Book & schedule contractors for on-site jobs
- Keep customers & contractors in the loop with regular updates
- Process invoices & finalise completed jobs
- Tackle general admin tasks to keep projects on track
Why You'll Love It
- Work from home up to 2-3 days a week after training
- Full, on-the-job training and heaps of career progression opportunities
- A fun, close-knit team where your ideas matter
- Annual bonus of up to $8k based on company performance
- Choose to work in Hillsdale OR Ingleburn - whatever suits you best
- Ideal for anyone with experience in customer service , hospitality , retail , call centres , administration, project coordination or those wanting a career shift
About You
- A confident communicator with great people skills
- Organised, reliable, and ready to learn
- Solid Microsoft Office skills
Sound Like You?
If you're ready to step into an Customer Service career you can grow with, click APPLY NOW . For a confidential chat, email Claire Kane at ***@randstad.com.au .
Only applicants with full Australian working rights will be considered.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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Customer Service
Posted today
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Location: BELLA VISTA, NSW
Salary: <$40,000
Job Type: Temporary position | Full time position
Job DescriptionAbout the Company Join a global transport leader known for its innovation and commitment to customer care. This Bella Vista based company is looking for customer-focused professionals to join their friendly and supportive team.
The Role As the Customer Service Representative, you will be the first point of contact for customers, you will provide exceptional service by: Answering inbound calls and emails to resolve customer enquiries.
Providing timely and professional solutions. Managing customer complaints and escalations with empathy and confidence. Updating customer information accurately in the system.
Collaborating with internal teams to ensure positive customer outcomes. What We're Looking
For Previous experience in a customer service, contact centre, call centre or account management role. A positive attitude and a genuine desire to help people.
Strong problem-solving and communication skills. Proficiency in using a customer management system. What's in it for you?
Career Growth: Start a temporary role with the potential to become permanent. Work-Life Balance: Enjoy Monday to Friday hours (8:30 am - 5:00 pm). Great Location: Convenient Bella Vista office with onsite parking.
Supportive Team: Be part of an inclusive team where your contributions are valued. Ready to Apply? If you have a passion for customer service and want to join a supportive team, we want to hear from you.
Click APPLY NOW to submit your application. Only applicants with full Australian working rights will be considered. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background. Please click here to apply.
Customer Service
Posted today
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Job Description
Location: INGLEBURN, NSW
Salary: $60,001 - $0,000
Job Type: Permanent position | Full time position
Job DescriptionYour New Company This well-respected business has been delivering top-quality social housing construction projects for over 21 years, and now, they're on the lookout for fresh talent to join their growing Customer Service team in Hillsdale or Ingleburn .
With a reputation for outstanding customer service, they offer a supportive, social workplace where your ideas and input are genuinely valued. Your New Role
This is your chance to be part of something bigger. As the Customer Service Rep, you'll be the go-to person keeping projects running smoothly. From answering customer calls to scheduling contractors and managing maintenance jobs, no two days will be the same.
Key Responsibilities Answer inbound & outbound calls, helping customers with maintenance requests Book & schedule contractors for on-site jobs
Keep customers & contractors in the loop with regular updates Process invoices & finalise completed jobs Tackle general admin tasks to keep projects on track
Why You'll Love It
Work from home up to 2-3 days a week after training Full, on-the-job training and heaps of career progression opportunities A fun, close-knit team where your ideas matter
Annual bonus of up to 8k based on company performance Choose to work in Hillsdale OR Ingleburn - whatever suits you best Ideal for anyone with experience in customer service , hospitality , retail , call centres , administration, project coordination or those wanting a career shift
About You A confident communicator with great people skills
Organised, reliable, and ready to learn Solid Microsoft Office skills Sound
Like You? If you're ready to step into an Customer Service career you can grow with, click APPLY NOW .
For a confidential chat, email Claire Kane at ***@randstad.com.au . Only applicants with full Australian working rights will be considered. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background. Please click here to apply.
Customer Service Representative
Posted 4 days ago
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Job Description
We are seeking a Customer Service Representative to join our dynamic team in the Real Estate industry. The ideal candidate will be responsible for providing exceptional customer service to clients and assisting them with inquiries and concerns related to their real estate transactions.
Responsibilities:- Handle incoming calls and emails from clients regarding their real estate needs
- Provide information and guidance on available properties, pricing, and market trends
- Assist clients with scheduling property viewings and showings
- Coordinate with real estate agents and brokers to ensure smooth transactions
- Resolve customer complaints and issues in a timely and professional manner
- Previous customer service experience in the real estate industry preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office and CRM software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
If you are passionate about providing top-notch customer service and have a keen interest in the real estate industry, we encourage you to apply for this exciting opportunity!