5 Training Management jobs in Australia

Client Success Manager - Learning & Development

FranklinCovey

Posted 4 days ago

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Job Description

**"We enable greatness in people and organizations everywhere.** "
FranklinCovey (NYSE: FC) is the workplace of choice for _Achievers with Heart_ . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the _Leader_ _in Me_ membership, which is designed specifically for our Education Division. Enterprise clients include _Fortune 100_ ,  _Fortune 500_ , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey.com .
**Title:** Client Success Manager - Learning & Development Specialist
**Status:** Full-Time
**Reports to:** Head of Consulting ANZ
**Compensation:** $105 - $120K AUD (includes base and bonus potential)*
**Location: Fully remote position from anywhere in Australia -** **100% work from home**
+ Are you passionate about supporting clients and having an impact?
+ Do you have solid Education or L&D experience and enjoy being a trusted advisor?
+ Want to build long term relationships to help clients succeed and grow
**Job Summary**
As a Client Success Manager, you will play a pivotal role in ensuring clients achieve their desired outcomes through strategic collaboration, effective onboarding, and ongoing support. You will build strong relationships, drive measurable results, and influence client retention and growth.
This role requires a strategic mindset, a commitment to fostering client success, and the ability to balance proactive relationship management with operational excellence. Your ability to engage, advise, and problem-solve will be key in delivering long-term value for both clients and FranklinCovey.
**Essential Job Functions**
+ Lead **structured onboarding** for new clients, ensuring rapid time-to-value.
+ Provide **orientation on All Access Pass** features (content, technology, services).
+ Conduct **discovery sessions** to align learning strategies with client goals.
+ Provide **training tools, and templates** to drive engagement.
+ Build and maintain **trusted client relationships** , ensuring measurable success.
+ Conduct **business reviews** , assess performance, and explore expansion opportunities.
+ Advocate for client needs internally, collaborating across teams.
+ Travel occasionally for **client and internal meetings** .
+ Monitor **client engagement** , proactively addressing risks and ensuring satisfaction.
+ Influence **subscription renewals and growth** by showcasing impact.
+ Support **internal initiatives** , improving engagement tools and processes.
+ Represent **client insights** to inform product development.
**Key Measures**
+ Client subscription renewal and expansion, revenue retention, ideally at 110%
+ Client utilisation of All Access Pass content, people services, and technology
+ Successful partnership with the integrated account team
**Basic Qualifications**
+ 3+ years designing corporate learning and leadership development programs.
**Preferred Skills & Experience**
+ 2+ years of upselling and cross-selling solutions to clients
+ 2+ years in a customer-facing role, ideally as a Customer Success Manager or similar.
+ Experience managing multiple projects, balancing priorities with attention to detail.
+ Background in a subscription-based environment, focusing on retention & growth.
+ Strong verbal & written communication, including facilitation in live or virtual settings.
+ Analytical approach-able to interpret data & trends to drive success strategies.
+ Proficiency in IT applications (Excel, Outlook, PowerPoint, Zoom/MS Teams).
+ Familiarity with CRM systems (Salesforce or similar) and SharePoint.
**Desired Skills & Experience**
+ Knowledge of Microsoft Dynamics - Business Central.
+ Experience planning in-house Open Enrolment event programs.
+ Background in premium customer service or logistics environments.
+ Certification in Customer Success (CCSM) or related fields.
**Why Join FranklinCovey?**
+ Be part of a mission-driven company that empowers individuals and organisations.
+ Work in a collaborative, high-impact environment where your contributions matter.
+ Engage in meaningful work that drives measurable success for clients.
+ Enjoy professional development opportunities and growth within a global organisation.
*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data
#LI-DNP
#LI-Remote
#LI-MG1
Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
**Employer Information**
Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit .
For more information regarding benefits in other locations, please email
For an overview of our Interview Process, please visit .
FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit for our full **Equal Employment Opportunity** policies and **Nondiscrimination Provision.**
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For our Privacy Policy, please visit ( .
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Learning Business Partner APAC, Global Operations Learning & Development

Sydney, New South Wales Amazon

Posted today

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Description
Amazon is seeking a skilled, motivated and customer obsessed Learning Business Partner with a history of high performance and creativity to support our Global Operations Learning & Development initiatives within the APAC region.
This role will support our Go to Market team, responsible for driving learning solutions that enable operational excellence across the organisation. You will serve as a strategic partner; bridging the gap between operations leaders, HR and product teams to identify, develop, and implement effective learning solutions while ensuring continuous improvement and measurable business impact.
The Learning Business Partner will be a passionate customer and learner advocate, to communicate clearly and concisely in a way which motivates others to action, to have proven capabilities in managing projects as well as to demonstrate attention to detail and the ability to effectively manage, often competing, priorities.
The ideal candidate will be a self-starter with a passion for customer experience, a high level of flexibility, commitment, and the ability to continuously improve the process of managing strategy, management and talent development activities across APAC operations.
Key job responsibilities
- Work with the central product function to conduct comprehensive learning needs analyses to identify skill gaps and development opportunities
- Translate business challenges into learning requirements and opportunities
- Partner with operations leaders to understand strategic priorities and align learning solutions accordingly
- Collaborate with product teams to communicate learning requirements and ensure solutions meet business needs
- Drive rapid deployment and acceleration of learning initiatives to meet business demands
- Lead end-to-end implementation of learning solutions across designated markets
- Create and maintain execution roadmaps to ensure timely delivery of learning programs
- Performance measurement & continuous improvement of Learning Programs
- Develop and execute change management strategies to drive program adoption
Basic Qualifications
- Bachelors degree in Learning & Development, Human Resources, Business or related field
- 5+ years experience in a HR Business Partner, Learning and Development, people related functions or similar role
- Proven track record of successful stakeholder management
- Demonstration of strong project management executing multiple programs with conflicting deadlines in to varying markets
- Excellence in needs analysis and solution design
- Experience in implementing large-scale learning programs
- Strong analytical and problem solving skills
- Ability to travel up to 30% of the time.
Preferred Qualifications
- Demonstrated ability to use a technology first approach
- Demonstrated ability to influence others and execute in a customer-centric manner
- Experience planning and coordinating training, large meetings or events
- Work experience with career progression in the field of training and development
- Learning facilitation experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Sales Training Manager, Consumer

Sydney, New South Wales Meta

Posted 14 days ago

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**Summary:**
Meta Reality Labs brings together world-class experts to develop and ship groundbreaking products at the intersection of hardware, software, and content. We have a clear mandate to ship products at scale. In particular, seemingly impossible products that define new categories that advance Meta's mission of connecting the world. The Meta Reality Labs team supports breakthrough development at the intersection of ambitious science and product development. It will operate on short timelines, with extensive use of partnerships that will support the overall mission.We are seeking a Sales Training Manager for our Global Sales Training and Engagement team. This role will focus on creating and executing strategies to deliver training to teams selling our Reality Labs products through retail activations. As these products continue to evolve and advance, the need to deliver clear and engaging training to sales teams becomes even more important. The right candidate will be excited by this opportunity to work in an ever changing, high impact environment.
**Required Skills:**
Sales Training Manager, Consumer Responsibilities:
1. Design and develop comprehensive sales training programs across a variety of self-led and in person techniques, tailored to the needs of internal and external retail sales teams
2. Conduct sales training sessions, both virtually and in person, ensuring consistent, efficient, and engaging delivery
3. Collaborate with cross functional teams to identify and scope training requirements for all Reality Labs products
4. Develop and implement assessment tools to evaluate training effectiveness and measure improvements in sales performance
5. Stay current with industry trends, sales techniques, and product knowledge to continuously improve training content and methodologies
6. Work closely with product marketing, experiences, and sales teams to ensure alignment of training programs with business objectives and product launches
7. Provide regular reports on training activities, participant engagement, and outcomes to leadership teams
8. Contribute to the design and execution of engaging event spaces to help build awareness and mind share for Reality Labs products
**Minimum Qualifications:**
Minimum Qualifications:
9. History of tailoring global training programs to retail audiences throughout APAC
10. Track record of translating ambiguous goals to training programs and measurement strategies
11. Experience presenting to large and small groups to achieve targeted results
12. Proficiency in designing and delivering training programs
13. Demonstrated organizational and project management abilities to complete work on scope, on time, and on budget
14. Success engaging and motivating broad audiences through training principles and instructional design
15. Professional working proficiency in Japanese and English is needed to partner with internal and external audiences in APAC and North American markets
**Preferred Qualifications:**
Preferred Qualifications:
16. Experience in consumer electronic sales.
17. Proven experience in a global planning role, preferably within a sales or sales training team.
18. Bachelor's degree in Business, Marketing, Education, or a related field.
19. Category knowledge in AR and MR fields.
**Industry:** Internet
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Training Services Manager

Brisbane, Queensland L3Harris

Posted 23 days ago

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Job Description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Training Services Manager
L3Harris Communication Systems Australia
Hamilton, Brisbane
The Opportunity:
Under the L3Harris Communications (Australia) Global Field Services Australia Department, the Manager Training Services will work with the Senior Manager to support existing Commonwealth Contracts and international business units. The role is responsible for managing training services to analyze, design, develop, implement and evaluate L3Harris training products for the customer.
The Manager Training Services will be required to manage a training team, liaise with stakeholders, interpret customer statements of work and provide support to business opportunities to expand Training Services to Commonwealth and international customers.
Based in Brisbane, Australia, with extensive international and domestic travel .
Key Responsibilities
·
Needs Analysis
· Conduct training needs assessments through interviews, surveys, and data analysis.
· Collaborate with subject matter experts (SMEs) to identify learning objectives and content requirements.
· Design, Development & Delivery
· Create instructional materials including e-learning modules, instructor-led training, blended learning, job aids, and assessments.
· Apply instructional design methodologies (ADDIE, SAM, etc.) to develop effective learning solutions.
· Develop Learning Management Packages in accordance with Australian Defence Force training instructions.
· Utilize authoring tools (e.g., Articulate Storyline, Adobe Captivate, ADELE) to build interactive content.
· Deliver product training to customers.
· Evaluation & Improvement
· Measure training effectiveness.
· Continuously improve training programs based on learner feedback and performance metrics.
· Project Management
· Manage multiple training projects simultaneously, ensuring timely delivery and alignment with business priorities.
· Maintain version control and documentation for all training materials.
· Manage and coordinate meetings and working groups with the customer.
· Management
· Manage the Training Services Team.
· Manage team skills development.
· Provide support to work plans to support contract negotiations.
· Provide training solutions, modernization and evolution of training products.
· Report to the Senior Manager, Global Field Services.
Qualifications and Skills:
+ Bachelor of Training Development
+ Certificate IV in Training and Assessment (TAE40110) or equivalent.
+ Military Communications experience essential.
+ Field engineering experience with tactical radio equipment including training, operation, fault finding and basic maintenance of military communications equipment.
+ Extensive prior related experience.
+ Proven written and oral communication skills to provide reports and briefings to the customer.
+ Experience with video editing and graphic design tools (e.g., Adobe Premiere, Canva).
+ Familiarity with SCORM, xAPI, and accessibility standards.
+ Knowledge of agile development methodologies.
Position Requirements:
+ Ability to be granted access to Commonwealth of Australia Defence facilities.
+ This position may require the ability to work independently over extended periods at isolated locations.
+ Experience in the operation and configuration of military tactical communication systems.
Conditions:
+ Requirement to conduct extensive travel in support of Australian domestic and international tasks.
+ Requirement to work reasonable overtime as required to support customer and business requirements.
+ Weekend or after-hours travel required to meet customer requirements.
+ Field Service Premiums provided for tasks excess of 31 days.
About us
L3Harris Australia excels as a prime defence contractor, providing integrated tech solutions for over four decades. Specialising in technology that connects and shapes operations spanning multiple domains: space, air, land, sea, cyber and first responders. Today, we employ over 500 professionals in all major cities who understand the region's unique requirements.
L3Harris Communication Systems is a world leader in ground tactical and airborne mission communication solutions and a global provider of ground based C4 systems and transportable SATCOM terminals. We are focused on delivering advanced systems to meet the needs of our customers, uniting multiple forms of communication together, and covering communication over air, ground, sea, and space.
A few of our employee benefits are:
+ An additional week of leave per annum plus the option to buy or sell up to 2 weeks additional annual leave.
+ Flexible working hours and hybrid working where possible
+ Flexible annual leave (buy & sell up to 2 weeks)
+ Salary continuance insurance (SCI pays 75% of your base salary and bonus for up to2 years)
+ Discounted private health insurance
+ Life & Total Permanent Disability Cover
+ Novated Car Leasing
Important to know
Due to the nature of our work many our roles require an Australian nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet eligibility.
Eligibility and clearance process information can be found at;
respectfully requests no agency submissions at this time.
As an equal opportunities employer, L3Harris is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
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Advanced Test and Training Environment Program Manager

Williamtown, New South Wales RTX Corporation

Posted 12 days ago

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**Date Posted:**
2025-08-11
**Country:**
Australia
**Location:**
AUSNSW115: Williamtown NSW, 1 Technology Place, Williamtown, NSW, 2314, Australia
**Position Role Type:**
Unspecified
+ Work on a variety of exciting programs to keep Australia safe
+ Use new and emerging technologies to solve complex problems
+ Demonstrate leadership while continually learning
Raytheon Australia works closely with the Australian Defence Force as its trusted capability partner to deliver some of the most complex and ground-breaking engineering and technology projects in the country.
Right now, we are seeking bright and energised **Program Managers** to join our inspired team. In this role, you will contribute to the critical outcomes of the Australian Defence Force by delivering complex, state-of-the-art programs designed to keep Australia safe.
You will lead an expert team to success by setting the vision, building the plan and using your unique leadership skills to foster a strong and safe team culture that delivers truly innovative solutions. In return, we will support you with access to best practice tools, systems and processes while continually investing in your growth by providing tailored learning and development opportunities.
The role, based in Williamtown, NSW, supports RAAF execute advanced test and training exercises across the country.
**Key Responsibilities**
+ Day-to-day safety and operations of the program;
+ Accountability for estimating and executing various Projects that deliver safety, security and operational improvements to RAAF Test and Training activities;
+ Provide key communications and stakeholder management within the team;
+ Liaison with Commonwealth Program Offices to ensure that Commonwealth expectations are met;
+ Preparation and management of project, management, and customer reports including review packs, estimates at completion packs, and weekly, monthly and quarterly status reports.
Travel may be required within Australia to fulfil the requirements of this role.
**Qualifications, Skills and Experience**
+ Relevant tertiary qualification in either, Program or Business Management, or equivalent experience; with a minimum of 7 years' experience in a defence project management role or relevant experience;
+ Demonstrated competence in Project Management Body of Knowledge (PMBOK) competencies;
+ Proven ability to work both as an individual and as a member of a high-performance team;
+ Strongly developed interpersonal skills and able to influence stakeholders at an operational level and the ability to develop solutions that meet complex customer requirements;
+ Demonstrated focus on delivering the best possible outcome and attends to all details required to deliver the right solutions at the right time and commitments are met on budget and schedule.
+ Hold or be eligible for an NV-1 security clearance to perform the role
This position is your opportunity to demonstrate real leadership by having the freedom to make decisions, own the outcome and drive the delivery of programs critical to Australian Defence Force missions.
If you are looking for a challenging and rewarding career access your next mission now by clicking on the apply button below or contact us at
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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