17 Ux Designers jobs in Australia

Urgent requirement of  User Experience Designer – Contract – Canberra RequirementsAMSA is seeking an experienced UX / UI designer to support the delivery of a new customer portal for near coastal seafarers. As part of an agile delivery team, and connected to a mature in-house UX team, the successful candidate will be instrumental in shaping the end user experience for customers engaging with AMSA at a transactional level. Essential skills and experience Demonstrated experience in leading user experience design for digital products and services, especially in the B2C web application space.Demonstrated experience in designing and delivering information architectures, wireframes, user interface and visual designs, and design asset libraries. A strong portfolio of successful user experience projects is required.Demonstrated experience in conducting user research and user testing using visual tools, analytics and evidence to map user journeys and drive improvement.Demonstrated experience working in multidisciplinary teams and building effective stakeholder relationships in a rapid change environment.Demonstrated ability to articulate your vision and design recommendations, collaborate with influence and advocate for a user centred design approach.Ability to articulate and apply the Digital Service Standard, Agile methodology and WCAG 2.0/2.1 AA. Ability to work in an embedded agile delivery team, translating UX strategy and concepts into meaningful and deliverable products. Desirable criteria Tertiary qualifications in a field such as human centred design, behavioural psychology, product/project management, information technology or significant experience in these fields.Experience in large scale digital transformations. Duration: 12 Months  and possible extension of another  2*12 Months Eligibility:  Australian/NZ Citizens/PR Holders with Baseline Clearance (Department can sponsor the Baseline Clearance) only Email: 

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment.

Work in the heart of Asia. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world!

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of UX Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.

Qualifications:

Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field7+ years of relevant experience in consumer-facing business domainsYou are very comfortable with planning, scoping, conducting, analyzing and communicating research Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.) Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.) Experience in evaluating, negotiating, and working with external research vendors Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data You are able to demonstrate critical thinking beyond business requestsYou are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English) You enjoy collaborative work in a dynamic, data-driven and creative environment

Responsibilities:

General Role Expectations:

Demonstrates critical thinking beyond explicit business requestsFunctions independently in all operational research tasksLeads core end-to-end research activities - including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Research Skills:

Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for teamAbility to reasonably challenge details of research requests, and propose solid research solutionsStrong project execution with existing skills while constantly expanding his/her breadth and depth of abilitiesKnowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with othersApplication of tools and inspection methods to quantify the value and efficiency of researchAbility to adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchersKnowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)Knowledge of data compliance and ethics in all of their activities

Collaboration & Collaboration:

Drives cross-discipline/department collaboration via research insights/activitiesCollaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownershipDemonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback

Research Community Contributions:

Contributes to the research community in one or more ways - sharing work/ methodologies, coaching and/or mentoring other core or junior researchers, screening of Research candidates

#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #kiev #seoul

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Apply Now

Bangkok, Thailand

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment.

Work in the heart of Asia. This is an amazing opportunity if you’re looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world!

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of UX Researchers impact Agoda’s business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.

Qualifications:

Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field7+ years of relevant experience in consumer-facing business domainsYou are very comfortable with planning, scoping, conducting, analyzing and communicating research Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.) Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.) Experience in evaluating, negotiating, and working with external research vendors Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data You are able to demonstrate critical thinking beyond business requestsYou are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English) You enjoy collaborative work in a dynamic, data-driven and creative environment

Responsibilities:

General Role Expectations:

Demonstrates critical thinking beyond explicit business requestsFunctions independently in all operational research tasksLeads core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Research Skills:

Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for teamAbility to reasonably challenge details of research requests, and propose solid research solutionsStrong project execution with existing skills while constantly expanding his/her breadth and depth of abilities.Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others.Application of tools and inspection methods to quantify the value and efficiency of researchAbility to adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchersKnowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)Knowledge of data compliance and ethics in all of their activities

Collaboration & Collaboration:

Drives cross-discipline/department collaboration via research insights/activities.Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership.Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback

Research Community Contributions:

Contributes to the research community in one or more ways – sharing work/ methodologies, coaching and/or mentoring other core or junior researchers, screening of Research candidates

#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #kiev #seoul

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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Bangkok, Thailand

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment.

Work in the heart of Asia. This is an amazing opportunity if you’re looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world!

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Senior User experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of Senior Researchers impact Agoda’s business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.

Qualifications:

Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field10+ years of relevant experience in consumer-facing business domainsYou are very comfortable with planning, scoping, conducting, analyzing and communicating research Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.) Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.) Experience in evaluating, negotiating, and working with external research vendors Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data You are able to demonstrate critical thinking beyond business requestsYou are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English) You enjoy collaborative work in a dynamic, data-driven and creative environment

Responsibilities:

General Role Expectations:

Demonstrates critical thinking beyond explicit business requestsFunctions independently in all operational research tasksLeads core end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Research Skills:

Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for teamAbility to reasonably challenge details of research requests, and propose solid research solutionsStrong project execution with existing skills while constantly expanding his/her breadth and depth of abilitiesKnowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with othersApplication of tools and inspection methods to quantify the value and efficiency of researchAbility to adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchersKnowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)Knowledge of data compliance and ethics in all of their activities

Collaboration & Collaboration:

Drives cross-discipline/department collaboration via research insights/activitiesCollaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownershipDemonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback

Research Community Contributions:

Contributes to the research community in one or more ways – sharing work/ methodologies, coaching and/or mentoring other core or junior researchers, screening of Research candidates

#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #kiev #seoul

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Copy Link Line WeChat LinkedIn Email

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. We aim to deliver compelling designs that create a world-class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup-like environment.

Work in the heart of Asia. This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. You get a chance to live in one of the most beautiful and most visited cities in the world!

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research itself and achieving organizational impact is characteristic of Senior UX Researchers. The ability to integrate research into the work of colleagues in other roles makes the Senior UX Researcher effective and helps him/her achieve out-sized impact from research efforts. This ability, along with others that turn research into a strategic asset for Agoda's decisions and processes, comes from a maturity in overall research approach emphasizing the highest benefit from all research investments.

Qualifications:

Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or any related field10+ years of relevant experience in consumer-facing business domains. Expert in Quantitative research. (Log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.) But, also has experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.) Comfortable with planning, scoping, conducting, analyzing and communicating research. Experience in evaluating, negotiating, and working with external research vendors. Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data. Ability to demonstrate critical thinking beyond business requestsIs a great storyteller and communicator, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders. (in English) Enjoys collaborative work in a dynamic, data-driven, and creative environment.

Responsibilities:

General Role Expectations:

Conducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goalsInitiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the businessFormulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teamsLeads projects that are collaborations with other stakeholdersAccounts for the pros and cons of various research methodologies, and mentors others the use of techniques and tools for high-quality execution

Research Skills:

Expertise at evaluating research opportunities, particularly with ambiguous requests e.g. importance, urgency, and impactAbility to manage, challenge and shape inbound research requests, and propose solid research projects or programsExcellent project execution, while exploring alternate methods, mixed methods and innovative approachesDeep understands of the pros and cons of quantitative and qualitative research - and use of this knowledge to direct projects to appropriate methodsDeep expertise in at least one domain (eg. Pricing), a user type (eg. Business traveler) or a method (eg. Diary Study), being the "go-to person" on the research team for thisTriangulation of findings, methods, and theories within a project to ensure reliability and depth of insightAbility to maximize the value and efficiency of research by applying secondary research and expert inspection methodsSolid knowledge of various software tools common in the field (e.g. for surveys, diary studies, analysis), and ability to apply the right tool to the problemSolid knowledge of GDPR, data compliance and ethics that is present in all of their activities

Communication & Collaboration:

Drives cross discipline/department collaboration via research insights/activitiesCollaborates efficiently with other researchers and other disciplines with clear commitment to shared ownershipShows excellent communication skills; tailored communication style for different audiences, concise and to the point, open to take input and feedbackContributes to the communication and implementation of agreed standards of research excellence across the organization

#seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #amsterdam #moscow #saintpetersburg #frankfurt #shenzhen #istanbul #dubai #kiev #seoul

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.