72 Woolworths Group jobs in Australia
Senior Manager, Retail Operations, Pacific
Melbourne, Victoria
Nike
Posted 2 days ago
Job Viewed
Job Description
**WHO YOU'LL WORK WITH**
Our Nike Stores are the best physical expression for our consumers to experience everything our brand has to offer. As a critical enabler for Pacific, our Nike Value Stores (NVS) play an integral role in showcasing fresh product for our consumer and brand passion for sport, community and service.
Reporting to the Senior Director Nike Direct Stores, this role will lead the strategic delivery of operational programs and tools through our fleet of stores to optimise the consumer experience and drive sales.
**WHO WE ARE LOOKING FOR**
We are looking for a commercial, analytical and hands-on leader with a deep understanding of retail operations across labour and wages, back-of-house management, systems and retail process improvements.
The successful candidate will have an innate ability to influence and inspire operational execution at a store-level, embedding critical programs and tools within a retail environment. We're looking for someone driven by a desire to improve and bringing to life new and efficient ways of working through others using their strong project management, communication and influencing skills. Interstate and international travel may be a requirement of the role.
+ Have 5+ years of large-format retail operations experience or back-of-house management.
+ Proven leadership capability to influence teams to adopt and embed operational excellence.
+ Demonstrable financial and commercial acumen through labor planning making data-driven decisions.
+ Show the ability to engage and communicate cross-functionally to drive action on territory specific-needs.
+ Have a shared passion for sport, community and the consumer.
**WHAT YOU'LL WORK ON**
In this role you will lead the delivery of operational programs across our portfolio of Nike-owned stores, optimising retail efficiencies and creating a best-in-class consumer experience.
+ You will be responsible for ensuring the consistent execution of the Nike Stores strategy across our Nike Value Stores fleet.
+ You will build action plans, in partnership with senior store leaders and cross-functional teams to maximise profitability, productivity and business growth.
+ You will lead, coach and embed operational programs and tools to enhance our selling and service culture to our Nike consumers.
+ You'll lead operational change management activities that drive efficiency and enable best practice.
+ You will review and evaluate store effectiveness through workforce planning activities and obsessing the consumer experience (Checkouts, Fitting Rooms, Returns, and in-store programs and experiences).
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 and let us know the nature of your request, your location and your contact information.
Our Nike Stores are the best physical expression for our consumers to experience everything our brand has to offer. As a critical enabler for Pacific, our Nike Value Stores (NVS) play an integral role in showcasing fresh product for our consumer and brand passion for sport, community and service.
Reporting to the Senior Director Nike Direct Stores, this role will lead the strategic delivery of operational programs and tools through our fleet of stores to optimise the consumer experience and drive sales.
**WHO WE ARE LOOKING FOR**
We are looking for a commercial, analytical and hands-on leader with a deep understanding of retail operations across labour and wages, back-of-house management, systems and retail process improvements.
The successful candidate will have an innate ability to influence and inspire operational execution at a store-level, embedding critical programs and tools within a retail environment. We're looking for someone driven by a desire to improve and bringing to life new and efficient ways of working through others using their strong project management, communication and influencing skills. Interstate and international travel may be a requirement of the role.
+ Have 5+ years of large-format retail operations experience or back-of-house management.
+ Proven leadership capability to influence teams to adopt and embed operational excellence.
+ Demonstrable financial and commercial acumen through labor planning making data-driven decisions.
+ Show the ability to engage and communicate cross-functionally to drive action on territory specific-needs.
+ Have a shared passion for sport, community and the consumer.
**WHAT YOU'LL WORK ON**
In this role you will lead the delivery of operational programs across our portfolio of Nike-owned stores, optimising retail efficiencies and creating a best-in-class consumer experience.
+ You will be responsible for ensuring the consistent execution of the Nike Stores strategy across our Nike Value Stores fleet.
+ You will build action plans, in partnership with senior store leaders and cross-functional teams to maximise profitability, productivity and business growth.
+ You will lead, coach and embed operational programs and tools to enhance our selling and service culture to our Nike consumers.
+ You'll lead operational change management activities that drive efficiency and enable best practice.
+ You will review and evaluate store effectiveness through workforce planning activities and obsessing the consumer experience (Checkouts, Fitting Rooms, Returns, and in-store programs and experiences).
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 and let us know the nature of your request, your location and your contact information.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Agent
4001 Brisbane
$23 - $38 per hour
LH Brubaker Appliances Inc
Posted 19 days ago
Job Viewed
Job Description
Job description
As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships.
Benefits
Hourly Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products/services, pricing, and policies.
Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively.
Document all customer interactions accurately in our system.
Identify opportunities to upsell or cross-sell products/services when appropriate.
Collaborate with other departments to ensure a seamless customer experience.
Stay up-to-date on product knowledge and company procedures
Requirements
High school diploma or equivalent; some college preferred.
1+ years of experience in a customer service role
Excellent verbal and written communication skills.
Strong active listening skills
Problem-solving aptitude
Ability to multitask, prioritize, and manage time effectively
Patience, professionalism, and a positive attitude
Ability to work independently and as part of a team.
Company Details
At LH Brubaker, we understand the unique needs of professionals in the design, remodeling, construction and other related professionals. As a family-owned business, we offer a comprehensive range of top-quality appliances and water treatment systems, backed by personalized service and expert support at a competitive price. We work as a team.
This advertiser has chosen not to accept applicants from your region.
1
Representative, Customer Service
Sydney, New South Wales
CommScope, Inc.
Posted 8 days ago
Job Viewed
Job Description
Representative, Customer Service
Req ID: 79548
Location:
Sydney, New South Wales, Australia, 2065
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
**How You'll Help U** **s Connect the World**
+ Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
+ Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
+ Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
+ Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
+ Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
+ Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
+ Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
+ Process rebates claims and stock returns approved by Product Line Management
+ Support quality and warranty process where required
+ Participate actively in on-going product, process, systems and business skills training;
+ Provide support and back-up assistance to peers
+ Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
**Required Qualifications and Experience for Consideration**
+ Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
+ Knowledge or experience with SAP system preferred.
+ Excellent communication skills and with good telephone etiquette.
+ A pleasant personality with a passion for service excellence.
+ A strong team player who can adapt to fast paced and dynamic environment.
**What Happens After You Apply**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Customer Service Representative, ERP, SAP, Network, Customer Service, Technology
Req ID: 79548
Location:
Sydney, New South Wales, Australia, 2065
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney Australia. The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
**How You'll Help U** **s Connect the World**
+ Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer's enquiries are responded
+ Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
+ Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
+ Order Management - Process purchase orders, sample request and/or approved return request and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.)
+ Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
+ Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
+ Setup regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern
+ Process rebates claims and stock returns approved by Product Line Management
+ Support quality and warranty process where required
+ Participate actively in on-going product, process, systems and business skills training;
+ Provide support and back-up assistance to peers
+ Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
**Required Qualifications and Experience for Consideration**
+ Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
+ Knowledge or experience with SAP system preferred.
+ Excellent communication skills and with good telephone etiquette.
+ A pleasant personality with a passion for service excellence.
+ A strong team player who can adapt to fast paced and dynamic environment.
**What Happens After You Apply**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope. CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Customer Service Representative, ERP, SAP, Network, Customer Service, Technology
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Macquarie Park, New South Wales
BD (Becton, Dickinson and Company)
Posted 8 days ago
Job Viewed
Job Description
**Job Description Summary**
Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do!
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Customer Service Representative will deliver customer service to internal and external customer's, provide administrative support and perform general administration activities as part of the Customer Service Team. The successful candidate will provide a high quality, responsive Customer Service (inbound) interface with BD's existing customer base, including dealers/distributors and medical customers. You will also process customer claims for credit and request for return of goods in a timely and efficient manner.
This is a great opportunity for a recent Graduate who is looking for an opportunity to grow a career with a global medical device technology business and have completed a degree program in **Commerce, Biomedical Engineering** or **Supply Chain** and you want a platform to help you grow, this is the opportunity for you.
**Responsibilities:**
+ Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.
+ Processing of customer orders and sample requests.
+ Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.
+ Use of Salesforce for case management and customer contacts
+ Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.
+ Participate in Business meetings, sharing relevant customer and departmental information.
+ Attend periodic product/system/strategy training. Continually challenge BD customer service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.
+ Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.
**Knowledge and Experience:**
+ Recent graduate with a degree is **Commerce, Biomedical Engineering, Supply Chain** or another related field.
+ Experience in a fast-paced customer service environment, ideally within the healthcare or FMCG industry.
+ Excellent customer service and interpersonal skills - a strong negotiator, with proven ability to resolve conflict.
+ Good communication and presentation skills (both on the telephone and in person).
+ Appreciation of Customer Service impact on existing and new business relationships.
+ Superior time management skills.
+ Active Listener.
+ Pro-active, dedicated but also flexible.
+ Attention to detail in processes and systems.
+ Organised, disciplined, and committed.
+ An ability to work autonomously within a team.
+ Innovative/effective problem-solving skills.
+ SAP and/or JD Edwards experience preferable
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do!
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
The Customer Service Representative will deliver customer service to internal and external customer's, provide administrative support and perform general administration activities as part of the Customer Service Team. The successful candidate will provide a high quality, responsive Customer Service (inbound) interface with BD's existing customer base, including dealers/distributors and medical customers. You will also process customer claims for credit and request for return of goods in a timely and efficient manner.
This is a great opportunity for a recent Graduate who is looking for an opportunity to grow a career with a global medical device technology business and have completed a degree program in **Commerce, Biomedical Engineering** or **Supply Chain** and you want a platform to help you grow, this is the opportunity for you.
**Responsibilities:**
+ Answering customer enquiries relating to product information, pricing, stock availability and order shipment tracking.
+ Processing of customer orders and sample requests.
+ Processing and co-ordination of customer claims, including credits and returns, working closely with Sales and Marketing and Warehouse associates to ensure thorough investigation and processes have been followed.
+ Use of Salesforce for case management and customer contacts
+ Proactively support Business areas, act as primary point of contact for Sales and Marketing Associates for Customer Service and Order Management related activities.
+ Participate in Business meetings, sharing relevant customer and departmental information.
+ Attend periodic product/system/strategy training. Continually challenge BD customer service procedures to ensure they are supporting our customer needs and recommend such changes to the Customer Service Manager.
+ Achievement of set Key Performance Indicators relating to accuracy of Customer Service and customer order processing Adhere to the requirements of the Quality Management System as maintained by BD Australia.
**Knowledge and Experience:**
+ Recent graduate with a degree is **Commerce, Biomedical Engineering, Supply Chain** or another related field.
+ Experience in a fast-paced customer service environment, ideally within the healthcare or FMCG industry.
+ Excellent customer service and interpersonal skills - a strong negotiator, with proven ability to resolve conflict.
+ Good communication and presentation skills (both on the telephone and in person).
+ Appreciation of Customer Service impact on existing and new business relationships.
+ Superior time management skills.
+ Active Listener.
+ Pro-active, dedicated but also flexible.
+ Attention to detail in processes and systems.
+ Organised, disciplined, and committed.
+ An ability to work autonomously within a team.
+ Innovative/effective problem-solving skills.
+ SAP and/or JD Edwards experience preferable
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Sydney - North Ryde
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Supervisor
Melbourne, Victoria
UPS
Posted 11 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Supervisor
Melbourne, Victoria
UPS
Posted 11 days ago
Job Viewed
Job Description
**Tru?c khi b?n n?p don xin vi?c, hãy ch?n tùy ch?n ngôn ng? c?a b?n t? các tùy ch?n có s?n ? trên cùng bên ph?i c?a trang này.**
Khám phá co h?i ti?p theo c?a b?n t?i t? ch?c Fortune Global 500. Hình dung các kh? nang d?i m?i, tr?i nghi?m van hóa b? ích c?a chúng tôi và làm vi?c v?i các nhóm d?y tài nang giúp b?n tr? nên t?t hon m?i ngày. Chúng tôi hi?u nh?ng gì c?n thi?t d? d?n d?t UPS trong tuong lai - nh?ng ngu?i có kh? nang k?t h?p d?c dáo gi?a nang l?c v?i ni?m dam mê. N?u b?n có t? ch?t và kh? nang lãnh d?o b?n thân ho?c nhóm, s? có nh?ng vai trò s?n sàng d? b?n trau d?i k? nang và dua b?n lên m?t t?m cao m?i.
**Mô t? công vi?c:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Lo?i nhân viên:**
Lâu dài
UPS cam k?t cung c?p m?t noi làm vi?c không có tình tr?ng phân bi?t d?i x?, qu?y r?i và tr? thù.
Khám phá co h?i ti?p theo c?a b?n t?i t? ch?c Fortune Global 500. Hình dung các kh? nang d?i m?i, tr?i nghi?m van hóa b? ích c?a chúng tôi và làm vi?c v?i các nhóm d?y tài nang giúp b?n tr? nên t?t hon m?i ngày. Chúng tôi hi?u nh?ng gì c?n thi?t d? d?n d?t UPS trong tuong lai - nh?ng ngu?i có kh? nang k?t h?p d?c dáo gi?a nang l?c v?i ni?m dam mê. N?u b?n có t? ch?t và kh? nang lãnh d?o b?n thân ho?c nhóm, s? có nh?ng vai trò s?n sàng d? b?n trau d?i k? nang và dua b?n lên m?t t?m cao m?i.
**Mô t? công vi?c:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Lo?i nhân viên:**
Lâu dài
UPS cam k?t cung c?p m?t noi làm vi?c không có tình tr?ng phân bi?t d?i x?, qu?y r?i và tr? thù.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Supervisor
Melbourne, Victoria
UPS
Posted 11 days ago
Job Viewed
Job Description
**?**
Fortune Global 500 ? ? ?UPS ? ?
**?:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**?:**
?
UPS?
Fortune Global 500 ? ? ?UPS ? ?
**?:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**?:**
?
UPS?
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Heidelberg Heights, Victoria
Valmont Industries, Inc.
Posted 12 days ago
Job Viewed
Job Description
Cnr Waterdale Road & Vernon Ave Heidelberg Heights Victoria 3081
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Heidelberg Heights on a full-time basis.
Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Work with Internal stakeholders to provide support
+ Answer customer queries regarding pricing, turnaround and technical information.
+ Enter, maintain and review customer pricing and customer database.
+ Contribute as an active member of the business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
We are looking for someone who is passionate about all things customer service and delivering an exceptional experience for our internal and external customers, nurturing client relationships, and ensuring efficient order management.
This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office suites and thrive in a fast paced environments.
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Heidelberg Heights on a full-time basis.
Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within the Customer Service Team to assist in processing of RFQ to Order release stages.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Work with Internal stakeholders to provide support
+ Answer customer queries regarding pricing, turnaround and technical information.
+ Enter, maintain and review customer pricing and customer database.
+ Contribute as an active member of the business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
We are looking for someone who is passionate about all things customer service and delivering an exceptional experience for our internal and external customers, nurturing client relationships, and ensuring efficient order management.
This individual will need to have a hard-working attitude and be passionate about developing their capabilities within this space. You will also have a demonstrated ability using Microsoft Office suites and thrive in a fast paced environments.
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Royal Park, South Australia
Valmont Industries, Inc.
Posted 12 days ago
Job Viewed
Job Description
Cnr Wilson & Frederick Road Royal Park South Australia 5014
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Royal Park on a full-time basis. Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within Customer Service Team, processing of RFQ to Order release stages.
+ Liaise with internal departments such as manufacturing, logistics and finance to ensure seamless order processing and fulfilment.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Collaboration with external sales team, providing comprehensive support
+ Answers customer queries regarding pricing, turnaround and technical information.
+ Enters, maintains and reviews customer pricing and customer database, ensuring interactions and inquiries are documented and reported in Phocas / QAD / CRM portal.
+ Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
+ Demonstrated experience in a sales, account management or customer service role
+ Excellent communication skills, with the ability to defuse situations and provide effective solutions to customers and internal team
+ Knowledge of QAD and Phocas, along with CRM software and procedure
+ Ability to thrive in fast paced environments, with a hard-working attitude and a passion for developing their capabilities within this space
+ Demonstrated ability using Microsoft Office suites
+ Customer-centric approach, with the ability to nurture client relationships and ensure efficient order management
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking a highly motivated Customer Service Representative to join our HR Products division in Royal Park on a full-time basis. Reporting to the State Manager, you will be responsible for maintaining relationships and provide exceptional Customer Service to internal & external customers.
+ Working within Customer Service Team, processing of RFQ to Order release stages.
+ Liaise with internal departments such as manufacturing, logistics and finance to ensure seamless order processing and fulfilment.
+ Maintain relationships with customers/ potential customers to ensure customer satisfaction and future business opportunities
+ Collaboration with external sales team, providing comprehensive support
+ Answers customer queries regarding pricing, turnaround and technical information.
+ Enters, maintains and reviews customer pricing and customer database, ensuring interactions and inquiries are documented and reported in Phocas / QAD / CRM portal.
+ Contribute as an active member of the Business by generating ideas and opportunities, identifying risks and helping resolve business issues and problems.
**About you**
+ Demonstrated experience in a sales, account management or customer service role
+ Excellent communication skills, with the ability to defuse situations and provide effective solutions to customers and internal team
+ Knowledge of QAD and Phocas, along with CRM software and procedure
+ Ability to thrive in fast paced environments, with a hard-working attitude and a passion for developing their capabilities within this space
+ Demonstrated ability using Microsoft Office suites
+ Customer-centric approach, with the ability to nurture client relationships and ensure efficient order management
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Manager
Canning Vale, Western Australia
Valmont Industries, Inc.
Posted 12 days ago
Job Viewed
Job Description
207 Bannister Road Canning Vale Western Australia 6155
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking an experienced Customer Service Manager to join our HR Products division in Canning Vale on a full-time basis.
Reporting to the State Manager, you will be responsible for leading our WA-based customer service operations. In this role, you'll drive service excellence, strengthen customer relationships, and play a key role in business success across the region.
+ Lead the WA customer service team to manage inquiries, orders, and issue resolution from RFQ to order release.
+ Build strong relationships with key customers and stakeholders to ensure satisfaction and repeat business.
+ Collaborate with sales, manufacturing, logistics, and finance to ensure smooth order processing and timely delivery.
+ Use CRM systems (Phocas, QAD) to maintain accurate customer data and support service strategies.
+ Resolve complex customer complaints promptly, escalating when needed to maintain trust.
+ Drive continuous improvements to boost customer experience, team performance, and operational efficiency.
**About you**
+ Proven experience managing customer service teams and operations, ideally in manufacturing, distribution, or sales-driven environments.
+ Strong leadership skills with a track record of fostering positive, results-focused team cultures.
+ Proficient in Microsoft Office and CRM systems (Phocas, QAD), with solid knowledge of quality assurance and sales support tools.
+ Excellent communication, problem-solving, and negotiation skills to effectively engage customers and resolve conflicts.
+ Skilled in analysing customer data and feedback to drive continuous improvement and service excellence.
+ Experienced collaborating with cross-functional teams to coordinate order processing, supply, and delivery aligned with customer expectations.
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
**About Us**
At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.
**HR Products,** a Valmont Company, has grown into one of Australia's largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.
**How you will contribute**
We are currently seeking an experienced Customer Service Manager to join our HR Products division in Canning Vale on a full-time basis.
Reporting to the State Manager, you will be responsible for leading our WA-based customer service operations. In this role, you'll drive service excellence, strengthen customer relationships, and play a key role in business success across the region.
+ Lead the WA customer service team to manage inquiries, orders, and issue resolution from RFQ to order release.
+ Build strong relationships with key customers and stakeholders to ensure satisfaction and repeat business.
+ Collaborate with sales, manufacturing, logistics, and finance to ensure smooth order processing and timely delivery.
+ Use CRM systems (Phocas, QAD) to maintain accurate customer data and support service strategies.
+ Resolve complex customer complaints promptly, escalating when needed to maintain trust.
+ Drive continuous improvements to boost customer experience, team performance, and operational efficiency.
**About you**
+ Proven experience managing customer service teams and operations, ideally in manufacturing, distribution, or sales-driven environments.
+ Strong leadership skills with a track record of fostering positive, results-focused team cultures.
+ Proficient in Microsoft Office and CRM systems (Phocas, QAD), with solid knowledge of quality assurance and sales support tools.
+ Excellent communication, problem-solving, and negotiation skills to effectively engage customers and resolve conflicts.
+ Skilled in analysing customer data and feedback to drive continuous improvement and service excellence.
+ Experienced collaborating with cross-functional teams to coordinate order processing, supply, and delivery aligned with customer expectations.
**Why Valmont Industries?**
+ _Rewards & Benefits_ - Valmont Australia employees enjoy access to exclusive company benefits that including Discounted Private Health Insurance, Competitive Novated Lease options (remove for wage roles) and staff discounts on range of retail products.
+ _Global Opportunity -_ We have 87 facilities and do business in over 100 countries. That's how Valmont can offer opportunities that are as vast as the planet itself.
+ _Culture -_ Valmont employees spanning generations have benefitted from our commitment to work/life balance and a family-first operating philosophy.
**To apply,** please include your resume and cover letter in your application.
When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and **BUILD YOUR WORLD.**
_All successful applicants will be required to undergo pre-employment checks including a medical._
_Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law._
Valmont is here to modernize vital infrastructure and increase agricultural productivity, sustainably and reliably. We galvanize steel to last a century with minimal environmental impact. We modernize irrigation to feed a growing population by utilizing the latest technology. We harden the electrical grid to enable the delivery of reliable power to millions of homes around the world. And we help make communities everywhere safer, cleaner and more connected through our smart infrastructure technology.
Valmont serves two primary markets - agriculture and infrastructure - and seven diverse product lines: Utility, Lighting and Transportation, Telecom, Solar, Coatings, Irrigation and Ag Tech. We manufacture products in 85 facilities spread across six continents, and we do business in 100 different countries.
That's what Valmont does. We conserve resources and improve life, finding ways to make innovation and technology beneficial in the real world.
+ That's the value we add.
This advertiser has chosen not to accept applicants from your region.
9