Administration Officer - headspace Early Psychosis

Parramatta, New South Wales Uniting

Posted 11 days ago

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Job Description

full time fixed term

Administration Officer – headspace Early Psychosis, Parramatta
Location: headspace Parramatta
Full-Time | Max-Term until June 2026 | Weekdays | Business Hours Only
$32.22/hr + Super + Salary Packaging Benefits

p>About the Role

The Administration Officer provides high-quality support to the clinical and operational management teams within the Uniting Recovery headspace Early Psychosis Program. This is a key front-line role that ensures our services run smoothly while supporting the wellbeing of young people in the community.

About you, your experience and skills

We're looking for someone enthusiastic, adaptable, and highly organised. You’ll bring strong administrative skills, a can-do attitude, and a passion for supporting young people and mental health services.

p>Whether you're seeking experience in the mental health or NGO sector or looking for a meaningful role with purpose and variety—this could be a great fit.

p>Any level of experience is considered; however, we are looking for applicants who:

Essential Criteria

  • Are highly organised and able to multi-task.
  • Can remain calm and focused on busy environments.
  • Are comfortable working in the Mental Health space.
  • Have excellent overall computer skills and confident using MS Office applications.
  • Flexible approach, including the ability to work autonomously, exercise initiative, and have a proactive approach to problem resolution.

Even Better

Experience in a similar administrative or reception role in mental health, medical, or youth services

Duties and responsibilities include but are not limited to:

  • Provide daily onsite administrative support to internal staff and external consortium partners
  • Manage reception duties including answering calls and greeting visitors
  • Monitor and action shared email, voicemail, and fax inboxes
  • Manage appointment bookings, confirmations, and rescheduling in the Electronic Medical Records system

Benefits & culture

As an organisation, we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.

  • Salary packaging entitlements (pay less tax), company rewards
  • Access to our U rewards program with exclusive discounts.
  • Access to Fitness Passport – Live your best life.
  • A supportive, inclusive and collaborative work environment.
  • Career progression & development opportunities in a large organization
p>Enquiries to Pallavi Bhatia, Talent Acquisition Specialist at

Advert closes – 11:55pm 17th August 2025

p>About Uniting: When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them. We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

U iting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.

This advertiser has chosen not to accept applicants from your region.

Intake and Administration Officer - Uniting Counselling and Mediation

Fairfield, New South Wales Uniting

Posted 4 days ago

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part time

About the Opportunity

This is a part-time opportunity (21 hours per week), until August 2026 and will be based at our Fairfield Counselling and Mediation centre.

We are seeking a compassionate, emotionally intelligent, and highly organised Intake and Administration Officer to join our dedicated team at Uniting Counselling and Mediation in Fairfield.

As the first point of contact for clients, you will play a critical role in supporting children, families, and individuals. Many of whom may be in crisis, experiencing distress, or navigating the impacts of family separation. This role balances trauma-informed engagement with accurate administrative processes to ensure every client feels welcomed, supported, and understood.

You will conduct detailed intake interviews across various programs, screen for safety and risk factors, manage referrals, and provide key information about services, fees, and family law principles. Working closely with senior administrators and counsellors, your ability to calmly deescalate emotion and handle sensitive conversations will be essential.

About you in the role

  • Conduct 3 intake appointments per day (approx.), each followed by case administration.
  • Gather demographic details and assess presenting issues, including safety and risk screening.
  • Create and manage client files, record case notes, and coordinate appointments and communication.
  • Provide clear and supportive information about family law basics, services, and fees (including collection processes).
  • Respond with empathy to clients from diverse backgrounds including CALD and LGBTQIA+ communities.
  • Refer clients or family members to appropriate services when needed.
  • Assist with general administration: reception, records, invoicing, communication, and supporting the senior admin officer.
  • Maintain confidentiality, uphold mandatory reporting requirements, and follow internal protocols.
  • Participate in monthly team meetings, regular intake supervision, and ongoing training.

About You

You are calm under pressure, with the ability to sensitively hold space for individuals sharing traumatic or emotional information, all while maintaining the flow of structured intake. You’re down-to-earth, humble, and emotionally intelligent, with strong boundaries and excellent attention to detail.

p>You’ll also bring:

ul>
  • Demonstrated experience managing individuals in distress or crisis, ideally in community, counselling, or health settings.
  • A nurturing communication style that balances compassion with efficiency.
  • Strong organisational and admin skills, including accurate data entry and recordkeeping.
  • Confidence explaining services and legal concepts to clients
  • Ability to work with diverse communities and understand the importance of inclusion and safety.
  • Familiarity with family law, domestic violence, suicide risk, and child protection (or willingness to learn).
  • Willingness to complete Accidental Counsellor training and other professional development.
  • Why Join Us?

    • Salary packaging benefits to increase your take-home pay
    • Supportive team culture with regular supervision and peer support
    • Ongoing training and development opportunities
    • Flexible, inclusive, and purpose-driven work environment
    • Opportunities to make a real difference in the lives of families and individuals

    How to Apply

    Click “Apply Now” and submit your resume and cover letter addressing the following targeted questions (max. 1 A4 page):

    2. Provide an example of how you helped develop team culture in your workplace. What do you look for in a team environment to support your work?

    Applications without a covering letter addressing questions 1 and 2 will not be considered.

    If you have any questions, please contact Alex Sullivan, Talent Acquisition Specialist, at 0466 801 937 / .

    Employment with Uniting is subject to background checks, including a National Police Check, Working with Children Check, and Reference Checks.

    Closing Date: 11:55pm, Thursday 24th July 2025


    About Uniting

    When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

    This advertiser has chosen not to accept applicants from your region.

    Data Entry Clerk Work From Home - Part Time Focus Group Panelists

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    Data Entry Clerk Work From Home - Part Time Focus Group Panelists

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    Posted 15 days ago

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    Data Entry Clerk Work From Home - Part Time Focus Group Panelists

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    Posted 15 days ago

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    Posted 15 days ago

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    Job Description

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    Data Entry Clerk Work From Home - Part Time Focus Group Panelists

    Woolwich, New South Wales ApexFocusGroup

    Posted 15 days ago

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    Job Description

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    Posted 15 days ago

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    Job Description

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    Data Entry Clerk Work From Home - Part Time Focus Group Panelists

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    Posted 15 days ago

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    Job Description

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