30 Customer Service Professional jobs in Perth
Sea Logistics Customer Care Manager
Posted 25 days ago
Job Viewed
Job Description
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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**How you create impact**
+ Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
+ Processing customer inquiries and preparing offers
+ Control of order processing from order acceptance to document verification to the completion of the shipment
+ Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
+ Close cooperation with the operational departments, sales and carriers
+ Expansion of the portfolio of our existing customers, development of new business and acquisition of customers
**What we would like you to bring**
+ To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
+ To own, monitor + drive all sales activities.
+ To ensure best-in-class customer onboarding.
+ To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
+ To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
+ To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
+ To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
+ To ensure delivery against all financial targets + strategic objectives of your CCL.
+ To undertake any other tasks required by management.
**What's in it for you**
+ Conditions: performance-related remuneration and annual leave
+ Flexibility: flexible working hours for a good work-life balance
+ Health promotion: sports and wellness offers, supplementary company health insurance, advisory services on e.g. work-life balance, location-specific promotions
+ Capital-forming benefits: Support for asset accumulation in the areas of retirement provision, bank savings plans and investment funds
+ Equipment & working environment: laptop and company mobile phone, parking facilities, good public transport connections, free water, coffee and fruit, canteen
+ Perspective: Training courses for professional and personal development, such as language courses and development programs
+ Discounts: various discounts at numerous cooperation partners from the fields of fashion, leisure, electronics, living & Co.
+ Teamwork: familiar working atmosphere in a large company, various team and company events, advertising program for new employees incl. bonus
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Customer Service Support (NDIS)
Posted today
Job Viewed
Job Description
Are you passionate about delivering exceptional customer service and making a difference in the lives of NDIS participants? We’re looking for a dedicated Customer Service Support team member to join our Customer Operations & Distribution department.What’s in it for you?Supportive Environment: Work alongside passionate individuals in our Canning Vale WA locationMeaningful Work: Work for a brand that produce healthy meals to time-strapped individuals and those dedicated to wellness.
The Role:As a Customer Service Support - NDIS, you’ll ensure NDIS-funded customers are onboarded and supported in line with service KPIs. You’ll be a key point of contact for stakeholders, helping Lite n’ Easy remain a provider of choice through outstanding service delivery. This is a full-time role, Monday to Friday based at our office in Canning Vale, WA. Flexible work options will be available after a suitable training is completed.
Key Responsibilities:Onboard new NDIS customers and manage referrals within SLA timeframesRespond to inbound queries and urgent follow-ups with professionalism and careSupport contract and invoice processing in line with service standardsCollaborate with internal teams and third-party stakeholders including NDIA and plan managersMaintain compliance with privacy and PCI requirementsAssist with data administration across systems like Smartsheet and DocuSign
About You:3 - 5 years’ experience in a customer service roleStrong verbal and written communication skillsHigh attention to detail and accuracyProven commitment to service excellenceConfident using systems such as Sales Support, Genesys, Switchboard, SSRS reportsProficient in Microsoft Office SuiteCompletion of NDIS Worker Orientation Module and Screening CheckAdaptable, proactive, and a team player with a positive attitude
If you have a passion for customer service and are seeking a challenging yet rewarding opportunity where your work directly influences organisational success, then we encourage you to take the next step in your career. Join a team that values innovation, collaboration and customer care by clicking “Apply” now and be part of our journey toward Operational Excellence.Please note: Only Australian Citizens or Residents are eligible to apply
Customer Support Officer
Posted today
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Job Description
Permanent - Full Time
Perth
ABOUT US
As Australia’s largest independent Fleet Management solutions provider, our success lies in our passion and desire to provide innovative, and tailored fleet management and leasing solutions to a broad range of clients nationally.
Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the “Fleetcare Family.”
ABOUT THE ROLE
We currently have a unique opportunity available for a Customer Support Officer to join our head office team based in Wangara.
As a key member of our Operations and Customer Support team, this busy position will see you providing a high level of customer service and administrative support to both our clients and internal team.
Tasks are varied and include facilitating a broad range of day-to-day vehicle management tasks including new client implementations, insurance claims, repairs, supplier management and vehicle disposals.
Every day is different, but your day-to-day duties will include:
- Answering customer enquiries via phone, email and live chat
- Completing requests and enquiries within agreed service delivery timeframes
- Collaborating with other areas of the business to find solutions to client requirements and following them through to resolution
- Developing existing relationships, identifying, maximising and converting additional sales opportunities
- Maintaining client databases, reporting and general administration
- Providing general administration and customer support as required
WHAT YOU NEED TO SUCCEED
To be considered, you will demonstrate:
- Passion and commitment to providing outstanding customer service and to go the extra mile
- Ability to build effective working relationships with clients, suppliers and internal stakeholders
- Focus on developing and securing new opportunities within our client portfolio
- Confident communication skills including phone and email correspondence
- Ability to work effectively as a part of broad team
- Strong administration skills and confident handling a wide range of tasks and duties
- Sound time management skills with the ability to prioritise tasks and deadlines
- Attention to detail with a keen eye for process improvement
- Solutions oriented approach and ability to think outside the box
- Eagerness to learn
- Basic to Intermediate IT skills including CRM systems and MS office are desired
- Flexible availability for work between 5am-5pm WST
Whilst not essential, experience in fleet, sales or associated industries will also be highly regarded.
WHAT WE OFFER
As part of the Fleetcare family, you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a ‘family feel’ of a smaller organisation.
Working with a large team of industry professionals, you will be surrounded by creative thinkers, innovative problem solvers and customer focused individuals who strive to deliver excellence every day.
Benefits also include:
- Full product and service training provided
- Genuine commitment to investing in you with ongoing learning and development opportunities
- Access to a professional and personal development library of resources
- Australasian Fleet Management Association membership
- Uniform allowance
- Wellbeing program
- Novated Leasing
- Birthday Perks
- Supportive culture including Employee Assistance Program
- Exceptional office facilities located in Wangara
- Breakfast, coffee, healthy snacks, weekly fruit delivery and more
- Fun team environment
- Monday to Friday hours
If this sounds like an environment where you will thrive, apply now to join our family.
If this role isn’t quite right for you but you recognise how your skills, experience, and positive energy can become part of our next success, check out our website for all current vacancies and how to register for our talent pool.
Fleetcare is an equal opportunity employer and encourages applications from a culturally diverse background.
Note: Shortlisted candidates will be required to undergo pre-employment background checks.
Customer Support Officer
Posted today
Job Viewed
Job Description
At APM, we’re about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their communities.
We are seeking Customer Support Officers to join our team based in Melbourne CBD to be the first point of contact for key services from APM, Government departments and/or other community services providers.
The Role
Outbound calls: Contact participants where you will provide an efficient, welcoming first point of contactCo-ordinate: Organise plan review meetings, initial meetings and unscheduled reviews between the participant and their allocated LAC office.Inbound calls: Assist participants with their enquiries that relate to their meetings.Administration: Perform general administration tasks i.e. creating and sending client correspondence.
The must have’s
Experience working in a fast-paced call centre environment.Computer literacy.Fast learner who wants to succeed and learn some more!Excellent written and verbal communication skills.A friendly approach! Your smile shines through the phone line!Empathetic yet able to stick to the script. There is no sugar coating that KPI’s do exist!A willingness to learn and embrace the core values of APM.
Be Rewarded For Your Success With
Fast paced, diverse opportunity where no two days are the same in supportive team first environment.Grow your career across multiple global brands and geographies with extensive learning opportunities and networking programs.Have a lasting impact on APM, its services and its people as well as on the lives of others who rely on our critical services.A range of benefits including discounts major retailers, novated car leasing and corporate health insurance rates.
Excited by this opportunity?
Please apply via the apply now button and proceed to our external portal to continue the application process.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples, the LGBTQI+ community and people with a disability.
Customer Support Consultant
Posted today
Job Viewed
Job Description
We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
The Customer Support team sits within our Customer Group. The group supports the organisation to deliver customer & operational excellence; use data to deliver customer solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.
The Customer Support Consultant is the front-line customer service interface for REA Group’s customers, consumers and internal stakeholders. You will be joining a team who are passionate about service and the loyalty of our customers.
What The Role Is All About
Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely mannerBe digitally-savvy, we use a variety of systems, such as Zendesk, Slack, Salesforce (previous experience with these would give you bonus points)Balance customer demand and multi-tasking in a fast-paced customer contact environmentWork as part of a high performing team, driving for performance excellenceCommunicate with colleagues across all levels of the organisation, influencing to find the best customer outcomeProactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellenceProvide thoughtful and insightful feedback to improve REA products and services
Who We’re Looking For
1+ years’ experience in a similar corporate, call centre environment that is fast-paced and ever changingSomeone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customersExperience in real estate roles like leasing consultant, property manager or similar are highly beneficialDemonstrated experience of going above and beyond delivering service that promotes customer loyalty and advocacy through clear communication, positive language, active listening and empathyExperience resolving customer problems in a timely manner through strong analysis and decision making, persuasion skills and being adaptable to meet customer needsDemonstrating resilience, taking accountability for the customer experience and displaying a continuous improvement mindsetOwnership: taking accountability for the customer experience and displaying a continuous improvement mindsetDemonstrated growth mindset and enthusiasm for learning
The REA Experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
Some Of Our Perks & Benefits Include
A hybrid and flexible approach to workingFlexible leave options including, birthday leave and purchase additional leaveFlexible parental leave offering for primary and secondary carersOur Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charityHackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
Customer Support Officer
Posted today
Job Viewed
Job Description
We have an opportunity for an experienced Customer Support Officer to join our upbeat call centre providing outbound calls to NDIS participants.
At APM, we’re about making life better for everyone. Our purpose is enabling better lives, and our mission is to help people become more independent, feel like they belong, and get involved in their communities.
We are seeking Customer Support Officers to join our team based in Melbourne CBD to be the first point of contact for key services from APM, Government departments and/or other community services providers.
The role:
- Outbound calls: Contact participants where you will provide an efficient, welcoming first point of contact
- Co-ordinate : Organise plan review meetings, initial meetings and unscheduled reviews between the participant and their allocated LAC office.
- Inbound calls : Assist participants with their enquiries that relate to their meetings.
- Administration: Perform general administration tasks i.e. creating and sending client correspondence.
The must have’s
- Experience working in a fast-paced call centre environment.
- Computer literacy.
- Fast learner who wants to succeed and learn some more!
- Excellent written and verbal communication skills.
- A friendly approach! Your smile shines through the phone line!
- Empathetic yet able to stick to the script. There is no sugar coating that KPI’s do exist!
- A willingness to learn and embrace the core values of APM.
Be rewarded for your success with:
- Fast paced, diverse opportunity where no two days are the same in supportive team first environment.
- Grow your career across multiple global brands and geographies with extensive learning opportunities and networking programs.
- Have a lasting impact on APM, its services and its people as well as on the lives of others who rely on our critical services.
- A range of benefits including discounts major retailers, novated car leasing and corporate health insurance rates.
Excited by this opportunity?
Please apply via the apply now button and proceed to our external portal to continue the application process.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations peoples, the LGBTQI+ community and people with a disability.
Customer Service and Warehouse Support
Posted today
Job Viewed
Job Description
GF Piping Systems (GF) is a global market leader in the design, manufacture, and marketing of industrial plastic piping systems for the safe delivery of liquids and gases. Since 1802, GF has developed a reputation for excellence as we continue to grow and capitalize on providing our clients with the best quality products, exceptional customer service and fast supply.
We are currently seeking an enthusiastic Customer Service & Warehouse Support team member to join our dynamic team in Forrestdale, Perth, WA . This role is primarily focused on customer service, with occasional warehouse duties to provide cover during absences.
Benefits:
Perks range from; birthday leave, bonus schemes, and an additional 1% superannuation contribution
Join a global industry leader with over 200 years of market presence
Employee Recognition Program conducted biannually
Strong team and collaborative culture
Opportunities for career growth and continued education, including access to internal certification programs
Responsibility:
Generate Quotations: Promptly provide accurate quotations to both customers and the sales team, aligning with designated timelines.
Sales Support: Actively support the external sales team by following up on quotations and addressing customer inquiries.
Technical Assistance: Offer technical support and supply necessary product codes, ensuring diligent follow-up on all customer requests.
Relationship Management: Build and maintain strong, proactive relationships with customers by consistently supporting their business needs.
Order Processing: Accurately enter sales orders received via phone and email into the SAP and CRM systems within specified timelines, keeping customers well-informed about the status of their orders and delivery schedules.
Warehousing Support: Perform occasional forklift and warehouse duties when the Storeperson is absent.
Successful candidates:
2+ years of customer service experience in the Manufacturing, Piping, HVAC or related industries
Knowledge of SAP and CRM is preferred
Proficient in MS Office including Excel, Word, PowerPoint
Presentable with strong verbal and written communication skills
Warehousing or Storeperson experience is preferred
Forklift license is preferred
For further information, please contact Simon at ***@georgfischer.com
Apply now if you’re looking for a customer service role with variety, stability, and the backing of a global leader, we’d love to hear from you.
All successful candidates must undergo a criminal history check
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Customer Service Representative
Posted 11 days ago
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Job Description
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Customer Service Officer
Posted today
Job Viewed
Job Description
Position No: ZPA
Salary/Level: Level 1, $ - $ per hour + 25% casual loading plus 12% Superannuation
Tenure: Casual
Location: Perth Zoo, Western Australia
Customer Service Officers are critical to the delivery of an excellent visitor experience for visitors and guests to Perth Zoo - including but not limited to the front entrance, memberships counter, carousel, retail and reception.
At Perth Zoo, we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.
The successful applicant will be required to possess or a current and satisfactory National Police Check prior to commencement.
Application Instructions:
To allow the selection panel to make an accurate assessment of your application, please submit the following:
- A covering letter.
- A written response addressing the six (6) requested criteria below (in no more than three (3) pages).
- A current CV, including the details of two referees with one being a recent or current manager/supervisor.
Selection Criteria
- A demonstrated understanding of the role of a customer service officer.
- Demonstrated passion for and experience in providing excellent customer service.
- Willingness to learn new systems and work in a range of different service areas of the Zoo - each with a focus on customer service and customer relationship management.
- Demonstrated capacity to work effectively under pressure.
- Demonstrated ability to accurately handle cash and use a computerised point of sale system and/or ticketing computer system.
- An understanding of occupational, health and safety, equity and diversity principles and practices.
Please click “Apply” and you will be redirected to the WA Government Jobs Board website at where you can submit your application online.
For further information about the Zoological Parks Authority, please visit
For further job-related information, please contact Nick Wood on 0***.
Closing date: Thursday, 21 August 2025 at 12 noon AWST (2pm AEST). No late or pro forma applications will be accepted.
Customer Service Officer
Posted today
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Job Description
Ready to Hit the Road? Full-Time Position Available – Start Immediately!
- Join a fun and supportive company culture
- Ongoing training and support provided
- Uniforms included
Who Are We?
We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry.
What We Do
Simply put, we’re memory makers or, facilitators of amazing memories. We believe road trips are the best way to holiday! We know RVs inside and out. Well…we should…we’ve been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe. Phew…that’s a lot of places.
What We Can Offer
This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don’t worry we’ll teach you what you need to know) etc.
Guest experience is a high priority for our team and is at the heart of our core values so, it’s important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure.
Given we’re in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales.
We’re eager to find those who love a good road trip and have some of the following qualities and experience in:
- Customer service or sales.
- A valid open manual driver's license is a must (you’ll need this to drive our RV’s).
- You like to go above and beyond to make somebodies day.
- You maintain a positive attitude and handle challenges with ease.
- You’re great with time management and you like a fast-paced environment.
- You’re creative with communication and a great listener (English isn’t the first language for some of our guests).
- It would be amazing if you spoke German or another European language but it isn’t necessary.
- Proficiency in using technology and apps is required.
- You are comfortable managing conflict and skilled in negotiation, and
- You believe teamwork is dream work.
We walk the talk when it comes to ensuring our product quality meets our guests’ expectations so training will be provided.
One Last Thing…
So…if this sounds like you and you could rock #vanlife, what are you waiting for? Apply Now!
We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia.