17 Customer Service jobs in Gold Coast

Company Description

RB Global is a leading force in asset remarketing, ensuring a seamless and professional experience for buyers and sellers alike. We are looking for a dedicated Customer Service Manager to join our Yatala team and play a critical role in supporting buyers throughout the auction process.

What You’ll Get

Competitive salary and career progression opportunities .

The chance to work in a fast-growing global company .

A supportive team culture with a strong focus on collaboration.

Exposure to an exciting and dynamic auction environment .

Working Environment

Office-based role in Yatala , collaborating with sales, finance, and operations teams.

Fast-paced, customer-focused role that requires strong organisational skills and the ability to multitask.

A high-performing, supportive team culture that values customer experience and continuous improvement.

Responsibilities

Oversee the auction cycle for IAA auctions, ensuring smooth administration and customer support.

Act as the first point of contact for all customer queries, providing timely resolutions.

Manage and process customer records , including contracts, titles, and state-required documents.

Resolve customer escalations , complaints, and service requests efficiently.

Ensure compliance with sales tax collection and exemption requirements .

Support accounts receivable reconciliation and related finance tasks.

Build and maintain strong relationships with external stakeholders , including banks and taxation offices.

Maintain auction systems and data , ensuring accuracy and efficiency.

Collaborate with internal teams across sales, remarketing, and operations.

Requirements

3+ years of customer service experience , preferably in finance, auction, or sales-related industries.

Excellent written and verbal communication skills .

Strong computer literacy with the ability to quickly learn and master new systems.

Experience in accounts receivable, reconciliation, sales tax collection , or DMV document processing is a plus.

Ability to work under pressure and make sound decisions in a fast-paced environment.

A proactive, customer-first mindset with strong problem-solving abilities.

How to Apply

If you are passionate about customer service and thrive in a fast-paced, high-performing environment, we’d love to hear from you. Apply now by submitting your CV.

Customer Service / Driver - Permanent full-time

Oxenford

• Work with a respected, customer-focused brand in the hire industry
• Access to ANZ biggest tool shed, benefit programs & long-term service rewards
• Regularly engage with customers, ensuring deliveries meet their needs
• $78,064 salary package ($69,700 base salary + super) + profit share bonus + weekend allowance

With Kennards Hire You Can

As a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do - make our customers' jobs easy.

About the role

As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Customer Service / Driver is the critical link between a Kennards Hire branch, our customers and their projects, big or small. You'll be in charge of everything that makes our customers' job easy; expert advice, pickups, deliveries and making sure our equipment is ready for hire.

This role requires you to;

• Instruct and demonstrate to customers on how to safely use our equipment.
• As the Driver, perform pickup and delivery of equipment from customer sites, which includes safely loading and unloading of equipment
• Provide exceptional customer service in all customer interactions
• Maintain the high standard and quality of equipment through regular servicing and minor repairs.
• Perform cleaning of branch facilities and maintenance of equipment as required
• Perform equipment 'check in' and 'check out' inspections

About you

• Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
• A valid driver's licence
• The availability to work weekends on a rotating roster
• This role requires some physical components including lifting and standing on your feet for long periods. A level of physical fitness is required and the ability to pass a drug test
• Strong communication skills
• Be proactive and keen to learn new skills
• An interest in machinery and equipment, although training will be provided
• A positive attitude and team player

Join our team

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we'll back you all the way with the tools and resources you'll need to succeed. You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There's also a great range of employee benefits and rewards on offer including:

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.

Simply hit the Apply button and we look forward to talking with you!

IGA CURRUMBIN is hiring a Casual/Temporary Customer Service Cashier role in Currumbin Waters, QLD. Apply now to be part of our team.

• Flexible hours available

Join the Sky-High Team at Sea World Helicopters!

For over four decades, Sea World Helicopters has soared above the skies of the Gold Coast, offering breathtaking experiences to domestic and international tourists. Nestled beside the shimmering Broadwater, our state-of-the-art heliport has been the launchpad for unforgettable experiences. Now, we're on the lookout for exceptional individuals to join our ranks and help us deliver world-class moments to clients from every corner of the globe.

Position: Customer Service Agent

As a Customer Service Agent at Sea World Helicopters, you will be at the forefront of our client's unforgettable journey. Your responsibilities will include handling phone inquiries, warmly welcoming customers into our terminal, managing the check-in process, and providing information on our array of scenic flight offerings.

Key Qualifications:

- Customer Service Expertise - Delivering exceptional service is second nature to you.

- Tech-Savvy: Proficiency in Microsoft Office applications and a general proficiency in the general use of computer systems.

- Rezdy Reservation System: Experience with Rezdy is a plus but not mandatory.

- Cool Under Pressure: Thriving in a fast-paced environment is your forte.

- Cultural Sensitivity: Adapting to a diverse customer base comes naturally to you.

- Safety First: Understanding of workplace health and safety standards.

- Multilingual Skills: Fluency in additional languages is a strong advantage.

- Aviation Background: Previous aviation experience is advantageous but not essential.

- Australian Resident / Work Permit: You must be an Australian Resident or have a permit / visa to work in Australia.

How to Apply:

For your initial application, kindly submit your CV along with a compelling cover letter via SEEK. Please refrain from calling our office; rest assured, we will reach out to you should you be short listed.

Flexible Opportunities:

We are looking for team members to work weekdays and weekends.

We are committed to create an atmosphere of teamwork, collaboration, open communication, mutual support, respect and investment in each others' success. We realise the value of bringing diverse backgrounds, cultures, perspectives and expertise to the achievements of corporate objectives.- Teamwork

Johns Lyng Group is committed to open and honest communications among all employees, creating an environment in which ideas are fostered and can be shared. We, at all levels in our organisation, have the responsibility to communicate corporate goals and listen carefully.- Communication

We believe in looking after our staff because they are the biggest assets of our business. We believe in a fair days work for a fair days pay and for some roles will provide generous bonuses to reward exceptional performance.- Fair rates of pay plus bonuses

We believe that happy staff are productive staff, and happiness starts in the home. Therefore as an organisation we do our best to accommodate the responsibilities that you have outside of the office. This includes having flexible work hours & generous allowances for personal time.- Family friendly and flexible workplace

We are very selective about the people that we hire, because we are fiercely protective of the team culture that we have developed. So if you make the grade, you can be assured that you will be working in a happy positive environment. With so many capabilities within the group, you can be sure to develop a wide network of highly skilled and talented likeminded professionals.- A great team of people to work with

Through the team structures we strive to provide opportunities for Johns Lyng Group employees to reach their full potential and impact the direction of the organisation. Many Directors of JLG companies started in entry level roles and are now running multi-million dollar businesses! We're always on the look out for the next opportunity to promote our shining stars!- Career path and professional development