28 Guest Relations jobs in Perth

**Beyond Assisting Guests, It's Ultimate Stay Creator at Parmelia Perth**
Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.
Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
_Parmelia Hilton Perth is more than a destination-it's a community, where team members find a rewarding career and guests discover the best of Perth_ .
**A World of Rewards**
+ Complimentary fresh and healthymealswhen on-duty catering
+ Smart Uniform is provided and laundered
+ Personal Developmentprogrammes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
+ A chance to make a differencethrough our Corporate Responsibility programmes - Find out what and how we are doing ( Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON!
+ 25% off Food and Beverages(subject to individual outlets)
+ Team Member Referral Program -offered at a rate of $100 per successful referral
+ Modern and inclusiveTeam Member areas
+ Recognitionnon-stop all year long!
**Responsibilities:**
+ Be the vibe master at the Executive Lounge and Front Desk-making every guest feel like a VIP, every shift, every time!
+ Roll Out the Red Carpet: Elevate the experience for our VIP and long-stay Guests with top-notch service
+ Be the face of hospitality-lead with heart in the Lounge and Lobby, setting the vibe and the standard!
+ Swiftly addressing guest inquiries and special requests with tailored solutions
+ Expertly navigating Hotel Amenities and services, and always delivering above and beyond
**About You:**
+ Proven track record in a comparable position with Approved Manager License (or willing to obtain)
+ Have full Australian working rights and resides in the Perth Metropolitan Area (no sponsorship is offered)
+ Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
+ Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
+ Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!**
HospitalityIntegrityLeadershipTeamworkOwnershipNow
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Lounge Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTM3_
**EOE/AA/Disabled/Veterans**

**Additional Information** Full Time role
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Guest Services Manager**
We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!
**Our Company**
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at Find Your World.
**Our Brand**
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
**Rise with Westin Perth**
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
**You will be:**
+ Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
+ Representing property management in resolving any guest related situation.
+ Leading Front Office Teams
+ Maintaining Guest Services and Front Desk Goals
+ Ensuring Exceptional Customer Service
+ Implementing Projects and Policies
+ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
+ Support with Rostering and Training of the Front Office department
+ Focusing on Guest Voice
**Qualifications & experience:**
+ Experience in daily operations of a hotel
+ Current WA RSA essential for this role
+ Current Drivers Licence, manual preferred
+ Hospitality experience is essential
+ Must be well organised, efficient and have excellent people skills
+ Leadership experience
**You are / have:**
+ Friendly, confident, vibrant and professional personality
+ Previous hotel experience in the guest services, front desk highly regarded
+ Full Time Australian working rights
+ Exceptional communicator and guest orientated persona
+ Excellent Computer and Office 365 knowledge
**Life. With the Works.**
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:
+ Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
+ Flexible work options
+ Hotel perks like accommodation and food & beverage discounts
+ Enhanced superannuation
+ Travel & stay benefits including eligibility into our Bonvoy loyalty program
+ Incentive, recognition, and wellbeing programs
+ Excellent career growth and learning opportunities
+ Access to EAP services
We look forward to reviewing your applications!
Only successful candidate will be contacted.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Additional InformationFull Time role

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Guest Services Manager

We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!

Our Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at Find Your World.™

Our Brand

The more you travel, the more your well-being can get left behind. But there’s a place that doesn’t come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you’re given a choice, not just to get up, but to rise.

Rise with Westin Perth

The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.

You will be:

Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided. Representing property management in resolving any guest related situation. Leading Front Office Teams Maintaining Guest Services and Front Desk GoalsEnsuring Exceptional Customer ServiceImplementing Projects and PoliciesIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Support with Rostering and Training of the Front Office departmentFocusing on Guest Voice

Qualifications & experience:

Experience in daily operations of a hotelCurrent WA RSA essential for this roleCurrent Drivers Licence, manual preferredHospitality experience is essentialMust be well organised, efficient and have excellent people skillsLeadership experience

You are / have:

Friendly, confident, vibrant and professional personalityPrevious hotel experience in the guest services, front desk highly regardedFull Time Australian working rightsExceptional communicator and guest orientated personaExcellent Computer and Office 365 knowledge

Life. With the Works.

Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott BrandsFlexible work optionsHotel perks like accommodation and food & beverage discountsEnhanced superannuationTravel & stay benefits including eligibility into our Bonvoy loyalty programIncentive, recognition, and wellbeing programsExcellent career growth and learning opportunitiesAccess to EAP services

We look forward to reviewing your applications!

Only successful candidate will be contacted.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

We're continuing to grow, and we're excited to welcome a team member to our Customer Service team.
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into  **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

CUSTOMER SERVICE MANAGER

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

Our client is seeking an experienced Customer Service Manager for an immediate start for an ongoing casual assignment.

Working hours: Monday to Friday 38 hours per week

Location: Forrestfield

Start: ASAP

Hourly rate: $60.00 p/h + Super depending on experience

Key Responsibilities:

• Lead the customer service team to deliver high-quality service to clients.
• Act as the main escalation point for customer enquiries, complaints, and service issues.
• Build and maintain strong relationships with key customers, ensuring expectations are met.
• Monitor customer satisfaction and implement initiatives to improve service delivery.
• Manage, coach, and develop the customer service team to achieve KPIs and service standards.
• Conduct regular team meetings, performance reviews, and training sessions.
• Foster a positive and customer-focused team culture.
• Oversee day-to-day customer service operations, ensuring timely resolutions.

About you:

• Proven experience in a customer service leadership/management role, ideally within transport, logistics, or supply chain.
• Understanding of compliance requirements in the transport/logistics industry
• Strong knowledge of freight operations (palletised freight, linehaul, warehousing, DIFOT, CoR compliance).
• Excellent people management skills - ability to lead, motivate, and develop a high-performing customer service team.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Demonstrated ability to manage customer escalations, complaints, and service recovery in a professional manner.
• Strong organisational and problem-solving skills, with the ability to work in a fast-paced environment.
• Experience with customer service systems, CRMs, and freight management systems.
• Proficiency in SAP, MS Office (Word, Excel, Outlook) and reporting tools.

If you are interested in the role and fit the criteria, please apply online today! If you have any further questions before applying online, please email Holly Storor at ***@persolkelly.com.au

**PLEASE NOTE - only online applications will be considered**

Who we are

At PERSOL , we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

About Auto Parts Group (APG):
At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About the Role:
As a Customer Service Representative, you will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You:
We are looking for someone who is:

• Passionate about customers and service.
• Experienced in customer service and sales, with strong relationship-building skills.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.

Benefits:

• APG 'Me' Day : A paid, flexible day for team members to use as they wish.
• Paid Parental Leave : Newly introduced paid parental leave for permanent employees.
• Training : Comprehensive training, support, and resources provided.
• Business Perks : Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
• Events : Regular team catch-ups, monthly events, and annual awards.
• Wellbeing : Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity : A diverse team with varying ages, nationalities, abilities, and cultures.
• Security : A 30-year strong and growing business.

About the work environment …
Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

Interested…
Please click on the "Apply" button and submit your resume.

Position No: ZPA

Salary/Level: Level 1, $ - $ per hour + 25% casual loading plus 12% Superannuation

Tenure: Casual

Location: Perth Zoo, Western Australia

Customer Service Officers are critical to the delivery of an excellent visitor experience for visitors and guests to Perth Zoo - including but not limited to the front entrance, memberships counter, carousel, retail and reception.

At Perth Zoo, we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.

The successful applicant will be required to possess or a current and satisfactory National Police Check prior to commencement.

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

• A covering letter.
• A written response addressing the six (6) requested criteria below (in no more than three (3) pages).
• A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

1. A demonstrated understanding of the role of a customer service officer.
2. Demonstrated passion for and experience in providing excellent customer service.
3. Willingness to learn new systems and work in a range of different service areas of the Zoo - each with a focus on customer service and customer relationship management.
4. Demonstrated capacity to work effectively under pressure.
5. Demonstrated ability to accurately handle cash and use a computerised point of sale system and/or ticketing computer system.
6. An understanding of occupational, health and safety, equity and diversity principles and practices.

Please click “Apply” and you will be redirected to the WA Government Jobs Board website at where you can submit your application online.

For further information about the Zoological Parks Authority, please visit

For further job-related information, please contact Nick Wood on 0***.

Closing date: Thursday, 21 August 2025 at 12 noon AWST (2pm AEST). No late or pro forma applications will be accepted.

Exciting full-time opportunity within the world's leading sustainable building materials company.Supportive and diverse management setting realistic targets and goals.East Perth location.

Holcim

As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Holcim People

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

The Opportunity

In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key Responsibilities

Handle customer enquiries promptly and courteously and advise of any delays.Process customer orders in an accurate and timely manner.Maintain regular and effective communication with both sales and production staff.Escalate any customer issues that you are unable to resolve to the appropriate department/manager.Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers.Ensure full knowledge and compliance with the Allocation Procedure Manual.Consistently improve on processes.Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required.Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.Be the main point of contact for customers and employees.

About You

Previous experience in a customer service or similar role.Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking high volume of calls a day.Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels.Excellent problem-solving & conflict resolution skills are essential.Have excellent attention to detail & high-level proficiency in Google & MS Office

It would be great if you had experience in precast or concrete, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

This is an outstanding opportunity to grow your career within our world leading business.

Why Holcim?

At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.

We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.

Apply now!

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.

Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

Are you a people-person with a passion for problem-solving and customer service? Do you thrive in dynamic environments where every day brings new challenges and opportunities to make a difference?
We're looking for a dedicated Customer Service Representative to join our team to support our WA office with administrative and sales tasks.
Location: Canning Vale, WA
Key Duties:Handle incoming sales calls and counter queries.Assist with processing a high volume of orders & quotesEnsure pricing and purchase orders are correct.Support sales team operationsManage customer phone calls and emails promptlyRelay important customer feedback internally.Maintain updated sales and customer records.Stay informed about new products and features.
About You:Proven experience in Customer Service or Sales support.Familiarity with CRM software and MS Office.Strong organisational and multitasking abilities.Exceptional customer service and relationship management skills.Effective interpersonal and communication skills.Proficient in G Suite (Gmail and Google Calendar).High accuracy and attention to detail.Eager to learn about the Solar Industry.
The Perks:Employee DiscountFree on-site parkingFree access to a total wellbeing & EAP platformDiscounts on private health insurance, clothing stores and more!
If this sounds like the perfect role for you, Apply Now!