What Jobs are available for Guest Relations in Perth?

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**GO WHERE YOU GROW**
Discover a career fuelled by possibility at Club Wyndham. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Perth team as a **Guest Experience Host** today! **Full time and part time positions available.**
**How You'll Shine?**
+ Generate sales appointments for our sales team via livestream
+ Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
+ Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
+ Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
+ Clearly articulate the benefit of traveling within Club Wyndham community
+ Meet targets and KPI's as set by the business
+ This role requires you to be available for hours across weekend and public holiday shifts.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Discounted hotel stays across the world
+ Subsidised Private Health Insurance (upon successful completion probation period)
+ Professional development funding
+ Base hourly rate coupled with performance based incentives
+ Monthly, Quarterly and Yearly Recognition Programs
**What You'll Bring**
To be successful in this role, you will be:
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Opera) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a full time hour across flexible schedule, including nights, weekends, public and school holidays.
+ Suitable applicants must have appropriate work rights for full-time employment in Australia
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go where opportunity is always on**
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Livestream Team as a **Guest Experience Host Team Leader** today!
This role will cover multiple locations, including: Airlie Beach, Coffs Harbour, Dinner Plain, Marcoola, Perth, Rotorua, and TRYP by Wyndham Hotel Adelaide.
**How You'll Shine**
As a Guest Experience Host Team Leader, you will play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets. You will be responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions. In this role, you will also assist the Front Office Manager with administrative duties, reporting, and communication tasks.
You will draw on your proven ability to drive results in a sales environment, using your coaching and leadership skills to elevate the performance of your team. Your field marketing experience and customer-centric approach will help ensure our guests receive a warm, professional, and memorable experience from check-in to check-out.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Subsidised private health cover (upon successful completion of probation)
**What You'll Bring**
To be successful in this role, you will be:
+ Previous experience within a similar hotel position
+ Proven ability to achieve targets in a GEH or similar sales-focused role
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Ability to lead, motivate, and mentor a team to success
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a flexible schedule, including nights, weekends, public and school holidays.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a **Guest Experience Expert** in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
**Position Summary:**
+ Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
+ Assign rooms according to traveller requests and preferences whenever possible
+ Handle general enquiries, and provide a friendly, genuine service with each traveller experience
+ Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
+ Build and strengthen relationships with existing and new travellers to enable future bookings
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
+ Be able to manage working overnights
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Whether our guests are traveling on business or for fun, enjoying a quick night, or relaxing for the week, we thrive on making our guests stays brighter and helping them create memories that will last a lifetime. Irresistible smiles are our specialty.so, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.
West Perth is now home to one of IHG's fastest growing hotel brands, Holiday Inn.
Located within walking distance to Kings Park, Holiday Inn West Perth is IHG's first Perth property outside of the city centre. Part of the hotel's charm is the former 1902 Walsh Family residence which sits at the front of the property as a destination restaurant, as will the two character-filled boardrooms that currently occupy the space. Additionally, all 101 guestrooms are undergoing a soft refurbishment to bring it in line with Holiday Inn's standard, and what our guests want.
The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a seamless experience. you'll also create the warm atmosphere that makes our guests feel at home.
**Every day is different, but you'll mostly be:**
Kicking off truly memorable guest experiences with the warmest of welcomes.
Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
Taking, managing, and receiving payments for guest bookings.
Making the check-in and check-out process feel swift and seamless.
Staying one step of our guests' needs to anticipate requests and offer tailored recommendations.
Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations.
**What we need from you:**
Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Availability to work a rotating roster, including shifts on weekends and Public Holidays. Open availability is highly advantageous.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.
Applicants must have unrestricted Australian working rights.
**Why join us?**
At Holiday Inn West Perth, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
**Attractive hourly rate** - HIGA Level 3
**Flexible Working Options** - tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
**Permanent Hours** - guaranteed hours each week, so you know you are always on the roster.
**Employee Perks & Wellbeing** -
Paid birthday leave to celebrate your special day.
Enhanced Parental leave options to support your growing family.
Proactive Health Days to keep you feeling your best.
**Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
**Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
**Hotel Perks**
On shift Duty Meal
Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
Food & Beverage Discounts at IHG Hotels
Access to a retail discount platform to make your pay go even further.
**Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.
**Ready to start your journey with us?**
Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Apply now to become part of the IHG family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Rydges Fremantle Esplanade is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 
 
About EVT:  
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  

About Rydges Hotels & Resorts: 
Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest’s stay.  
 
About the Role 
As a Guest Service Agent, your mission is to deliver exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel’s high standards of service. You’ll be the welcoming face of the hotel, creating memorable guest experiences that reflect the brand’s values of empowerment, possibilities, and community.

Key Responsibilities:
•    Welcome guests warmly and ensure smooth check-in/check-out
•    Respond promptly to guest needs and special requests
•    Coordinate with housekeeping and maintenance for room readiness
•    Manage reservations and daily guest transactions accurately
•    Provide information about hotel services and local attractions
•    Maintain a clean, safe, and professional front desk environment
•    Participate in training and team meetings
 
 Skills & Experience:
•    Strong customer service and communication skills
•    Familiarity with hotel systems and procedures
•    Ability to collaborate across departments
•    Detail-oriented and accurate in transactions
•    Adaptable and open to continuous learning
•    Knowledge of WH&S and operational policies
 
Benefits & Perks :
•    Incredible team member discounts from your first day on-the-job.   
•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.   
•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.   
•    Awesome winter and summer savings and discounts at Thredbo.   
•    Rapid career growth opportunities through our EVT network.   
•    Local community involvement, volunteering and charitable giving.    
•    Australia and NZ’s largest and most diverse experiences company 
 
Join Rydges Fremantle Esplanade and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.  
 
When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.