3 Hotel Operations jobs in Gold Coast

**Additional Information**
**Job Number** 25119618
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**At Your Service Agent, Runner**
**About the Company**
**Marriott International** portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
**JW Marriott** is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
**About the role**
This is a dynamic role that will allow you to develop your skills across an array of customer service, administrative and operational functions. In your new role At Your Service Agent/ Runner you will be performing a variety of duties like helping our guests with queries, problem solving, and ensuring our operations continue to run smoothly. The role often entails face-to-face interactions with customers and the general public.
**Critical responsibilities:**
+ Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
+ Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
+ Receive, record, and relay messages accurately.
+ Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
+ Provide information to guests about room features, property amenities, and local areas of interest.
+ May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
+ Assist guests with accessing internet and guestroom entertainment.
+ Test beepers and radios to ensure communications equipment works properly.
+ Place requested items such as rollaway beds and refrigerators in guest rooms.
+ Deliver extra towels, bathrobes, and other items to guest rooms.
+ Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
+ Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.
+ May deliver food, beverage or other amenities and assemble orders to go.
+ Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
**Successful Candidates will have:**
+ A genuinely warm & welcoming demeanour
+ Excellent communication skills
+ Availability to work weekends
+ A passion for the industry, a want to be the best in service - and the best in lifestyle
+ A warm, people-oriented demeanour
+ A team-first attitude
**The Benefits**
Enjoy the benefits of:
+ Unlimited strategic development and career opportunities
+ Generous accommodation and food and beverage discounts including all properties within the Marriott International group
+ Recognition programs to keep you motivated
+ The best hotel training opportunities provided
+ Wellbeing and mindfulness programs to ensure you stay healthy
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

As part of the world's largest family of luxury hotels, we take immense pride in being true ambassadors of the InterContinental® brand.
With decades of global expertise and deep local knowledge, we're passionate about delivering luxury experiences that transcend borders and celebrate cultural richness. It's this perspective that inspires us to create meaningful, memorable stays for our guests-every time.
InterContinental Sanctuary Cove Resort holds a special place in our story, as Australia's first InterContinental Resort. Inspired by the elegance of a classic Queensland estate, the resort is set among the lush surroundings of Sanctuary Cove, offering a unique blend of sophistication, serenity, and connection to nature.
We're proudly part of IHG Hotels & Resorts, a global hospitality company with more than 6,600 hotels in over 100 countries. With brands ranging from luxury to essentials, IHG is committed to delivering True Hospitality for Good-making guests feel welcome, cared for, recognised, and respected, wherever they are in the world.
We're currently seeking a driven **Assistant Front Office Manager (Full Time)** to join our vibrant team and help shape world-class hospitality moments.
**About the Role**
As Assistant Front Office Manager, you'll support the Front Office Manager in delivering a seamless guest experience from arrival to departure. You'll play a hands-on leadership role, overseeing daily Front Office operations-including Reception, Concierge, and Bell Services-ensuring warm, genuine service is delivered at every touchpoint.
You'll help guide and mentor the team, contributing to a positive and engaged workplace culture. With a strong operational focus, you'll assist with rostering, guest feedback, training, and team development, while also stepping up in the absence of the Front Office Manager. Your ability to balance service excellence with operational efficiency will help drive guest satisfaction and support key business goals.
This is a fantastic opportunity for an experienced Duty Manager ready to take the next step in their hospitality career.
**What we're looking for:**
+ Experience in a Front Office leadership or supervisory role within a hotel or resort environment
+ A passion for delivering exceptional guest service and championing brand standards
+ Strong organisational and communication skills, with a collaborative leadership style
+ A proactive, solutions-focused approach with an eye for continuous improvement
+ Availability to work a rotating roster across seven days, including weekends and public holidays
+ A higher education qualification in Business, Tourism, Hotel Management, or Hospitality is highly desirable
+ Current First Aid, CPR, and RSA certifications will be highly regarded
+ A full, unrestricted driver's licence is essential
+ Unlimited working rights in Australia
**Why Join Us**
Step into our extraordinary world-where you're encouraged to be yourself, share your ideas, and thrive as part of a supportive, inspiring team. At InterContinental Sanctuary Cove Resort, we celebrate individuality while nurturing personal and professional growth.
Here's what you can look forward to:
+ **Paid birthday leave** to celebrate your special day
+ **Global accommodation and dining discounts** at IHG Hotels & Resorts
+ **Enhanced parental leave** to support your growing family
+ **Lifelong learning and development programs** to support your career journey
+ **Career milestone celebrations** to recognise your achievements
+ **Transferable entitlements** as you grow your career across IHG
+ **Access to exclusive retail discounts** through our perks platform
We are proud to be IHG, and we know you will be too. Visit to find out more about us.
**To find out more about InterContinental Sanctuary Cove Resort, visit -** us on Instagram and Facebook -** @intercontinentalsanctuarycove ( us on LinkedIn-** quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.