4 Network Engineering jobs in Melbourne
Senior Network Security Automation Engineer
Melbourne, Victoria
Microsoft Corporation
Posted 17 days ago
Job Viewed
Job Description
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Senior Network Security Automation Engineer** .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Senior Cyber Security Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. You will drive our technology strategy, lead by example, and support team members on their learning journey. You will implement and operate modern cloud and on premises cybersecurity controls to defend Microsoft datacenter critical infrastructure from threat actors. Leveraging multiple solutions and partnering with internal and external teams, you will be at the forefront of advancing industrial network cybersecurity capabilities.
Through on the job learning and bi-directional mentorship, this opportunity will allow you to gain cyber defense, automation, and networking skills and experiences that are rare in both networking and security organizations, and in high demand across multiple industries. This is a flexible work opportunity for you to work from home partially or fully if desired.
As a group, CO+I is focused on personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
**Responsibilities**
**Responsibilities:**
+ Manage and optimize network security infrastructure including NGFWs (e.g., Palo Alto Networks, Checkpoint), IDS/IPS, and segmentation.
+ Develop and maintain secure Azure cloud environments using Infrastructure-as-Code (IaC) tools such as Terraform or ARM templates.
+ Build and maintain CI/CD pipelines in Azure DevOps with integrated security controls.
+ Document automation workflows, APIs, scripts, and system designs.
+ Proactively identify and investigate potential issues and patterns in security controls and drive mitigation strategies, while also implementing automation to improve efficiency and effectiveness across the network.
+ Install, upgrade, and maintain security hardware, operating system and software.
+ Identify gaps in security policy and administration, recommend solutions, and implement new and revised security standards, while working with partner teams to drive consistency and awareness.
+ Maintain standards and drive improvements for our customer and partner experience, responding appropriately to emerging issues and advocating for our customer experience through development and analyzation of key metrics, performance indicators, and other data sources (e.g. bugs, unhealthy data pipeline). Respond to escalations and recommend improvements as appropriate to address gaps.
+ Participate in on-call rotation to support security services.
+ With minimal guidance, analyze attempted or successful efforts to compromise systems security and, alongside partner teams, create recommendations to limit exposure, implement response plans, and take action.
+ Analyze potential or actual intrusions identified from monitoring activities and create detections based on available data (e.g., Indicators of Compromise (IOC) and Tools Tactics Procedures (TTP)).
**Other**
+ Embody our culture ( and values ( .
**Qualifications**
**Required Qualifications:**
+ 4+ years of experience in Network Security Engineering (multi-vendor next-gen firewall experience, IDS/IPS, network engineering (routing/BGP) and network/infrastructure automation (Python, Ansible etc).
+ OR Bachelor's Degree in Statistics, Mathematics, Computer Science or related field.
+ Strong background in Firewalls or Intrusion detection or prevention systems.
+ High proficiency in Python
+ Hands-on experience with Ansible for network automation and configuration management.
+ Ability to design, develop, and integrate RESTful APIs
+ Networking & Security Fundamentals: Solid understanding of routing, IPSec, firewall policies
+ Proficiency with Git and collaborative development workflows
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following **Preferred Qualifications:**
+ Cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), cloud security, and operations incident response.
+ CISSP, CISA, CISM, SANS, GCIA, GCIH, OSCP, PCCSE, PCNSE, PCSAE, CCNP Security, CCIE Security and/or Security+ certification.
+ Any experience with industrial control systems is preferred (not mandatory).
+ Experience with Nautobot for network source-of-truth alignment, and Django would be considered highly beneficial
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Senior Cyber Security Engineer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. You will drive our technology strategy, lead by example, and support team members on their learning journey. You will implement and operate modern cloud and on premises cybersecurity controls to defend Microsoft datacenter critical infrastructure from threat actors. Leveraging multiple solutions and partnering with internal and external teams, you will be at the forefront of advancing industrial network cybersecurity capabilities.
Through on the job learning and bi-directional mentorship, this opportunity will allow you to gain cyber defense, automation, and networking skills and experiences that are rare in both networking and security organizations, and in high demand across multiple industries. This is a flexible work opportunity for you to work from home partially or fully if desired.
As a group, CO+I is focused on personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
**Responsibilities**
**Responsibilities:**
+ Manage and optimize network security infrastructure including NGFWs (e.g., Palo Alto Networks, Checkpoint), IDS/IPS, and segmentation.
+ Develop and maintain secure Azure cloud environments using Infrastructure-as-Code (IaC) tools such as Terraform or ARM templates.
+ Build and maintain CI/CD pipelines in Azure DevOps with integrated security controls.
+ Document automation workflows, APIs, scripts, and system designs.
+ Proactively identify and investigate potential issues and patterns in security controls and drive mitigation strategies, while also implementing automation to improve efficiency and effectiveness across the network.
+ Install, upgrade, and maintain security hardware, operating system and software.
+ Identify gaps in security policy and administration, recommend solutions, and implement new and revised security standards, while working with partner teams to drive consistency and awareness.
+ Maintain standards and drive improvements for our customer and partner experience, responding appropriately to emerging issues and advocating for our customer experience through development and analyzation of key metrics, performance indicators, and other data sources (e.g. bugs, unhealthy data pipeline). Respond to escalations and recommend improvements as appropriate to address gaps.
+ Participate in on-call rotation to support security services.
+ With minimal guidance, analyze attempted or successful efforts to compromise systems security and, alongside partner teams, create recommendations to limit exposure, implement response plans, and take action.
+ Analyze potential or actual intrusions identified from monitoring activities and create detections based on available data (e.g., Indicators of Compromise (IOC) and Tools Tactics Procedures (TTP)).
**Other**
+ Embody our culture ( and values ( .
**Qualifications**
**Required Qualifications:**
+ 4+ years of experience in Network Security Engineering (multi-vendor next-gen firewall experience, IDS/IPS, network engineering (routing/BGP) and network/infrastructure automation (Python, Ansible etc).
+ OR Bachelor's Degree in Statistics, Mathematics, Computer Science or related field.
+ Strong background in Firewalls or Intrusion detection or prevention systems.
+ High proficiency in Python
+ Hands-on experience with Ansible for network automation and configuration management.
+ Ability to design, develop, and integrate RESTful APIs
+ Networking & Security Fundamentals: Solid understanding of routing, IPSec, firewall policies
+ Proficiency with Git and collaborative development workflows
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following **Preferred Qualifications:**
+ Cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), cloud security, and operations incident response.
+ CISSP, CISA, CISM, SANS, GCIA, GCIH, OSCP, PCCSE, PCNSE, PCSAE, CCNP Security, CCIE Security and/or Security+ certification.
+ Any experience with industrial control systems is preferred (not mandatory).
+ Experience with Nautobot for network source-of-truth alignment, and Django would be considered highly beneficial
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Network Security Operations Support Engineer
Scoresby, Victoria
Leidos
Posted 2 days ago
Job Viewed
Job Description
**Description**
**Network Security Engineer**
+ Flexible work arrangements including but not limited to working remotely, flex for life and our Life Days program where you can accrue up to an additional 12 days of leave per year.
+ Grow your Cyber Security career within a large global enterprise and work with leading technology.
+ We're a 'Family Friendly' certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
The Leidos Australia Cyber Infrastructure Support Team has an immediate opportunity for an experienced Network Security Support Engineer. Supporting Leidos customers in Australia and the United States, this full-time permanent role reports into the US and offers great flexible work arrangements, including remote work.
As the Network Security Support Engineer you will be responsible for providing enterprise network security solutions such as firewalls, IPS, tap aggregation, packet capture, content filtering and security automation tools, to ensure the security and on-going stability of the Leidos Corporate Network. Your role will include;
+ Manage daily operations, maintenance and user requests in a large and global enterprise.
+ Build, configure, troubleshoot and update the network security capabilities to protect core networks and information.
+ Provide technical expertise to large or complex security projects.
+ Guide and support junior engineers and establish and maintain operating procedures.
+ In an on-call rotation provide emergency support for the corporate network security environment.
**What You'll Bring to Make An Impact**
+ Bachelor's Degree with 4+ years' experience including 2+ in an enterprise network or security environment, or equivalent combination of experience, training and professional certifications.
+ Strong knowledge of the OSI 7 layer model, TCP/IP and common application layer protocols.
+ Fundamental knowledge of IP based networking, including switching and routing.
+ Experience with common enterprise firewall vendors i.e. Check Point, Palo Alto, Juniper, Fortinet or Cisco/FirePower Threat Defense.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an_ **_Australian Citizen_** _who is _ **_willing to obtain and hold an AGSVA security clearance_** _._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 - 2 interviews & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
REQNUMBER: R- -OTHLOC-PL-2D2460
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
**Network Security Engineer**
+ Flexible work arrangements including but not limited to working remotely, flex for life and our Life Days program where you can accrue up to an additional 12 days of leave per year.
+ Grow your Cyber Security career within a large global enterprise and work with leading technology.
+ We're a 'Family Friendly' certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
The Leidos Australia Cyber Infrastructure Support Team has an immediate opportunity for an experienced Network Security Support Engineer. Supporting Leidos customers in Australia and the United States, this full-time permanent role reports into the US and offers great flexible work arrangements, including remote work.
As the Network Security Support Engineer you will be responsible for providing enterprise network security solutions such as firewalls, IPS, tap aggregation, packet capture, content filtering and security automation tools, to ensure the security and on-going stability of the Leidos Corporate Network. Your role will include;
+ Manage daily operations, maintenance and user requests in a large and global enterprise.
+ Build, configure, troubleshoot and update the network security capabilities to protect core networks and information.
+ Provide technical expertise to large or complex security projects.
+ Guide and support junior engineers and establish and maintain operating procedures.
+ In an on-call rotation provide emergency support for the corporate network security environment.
**What You'll Bring to Make An Impact**
+ Bachelor's Degree with 4+ years' experience including 2+ in an enterprise network or security environment, or equivalent combination of experience, training and professional certifications.
+ Strong knowledge of the OSI 7 layer model, TCP/IP and common application layer protocols.
+ Fundamental knowledge of IP based networking, including switching and routing.
+ Experience with common enterprise firewall vendors i.e. Check Point, Palo Alto, Juniper, Fortinet or Cisco/FirePower Threat Defense.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an_ **_Australian Citizen_** _who is _ **_willing to obtain and hold an AGSVA security clearance_** _._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 - 2 interviews & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
REQNUMBER: R- -OTHLOC-PL-2D2460
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
1
MS Engineer (L3): Network
Melbourne, Victoria
NTT America, Inc.
Posted 4 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.
Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.
You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.
**To thrive in this role, you need to have:**
+ Proficiency in Cisco Nexus and Catalyst switches, VXLAN, ASr and ISr routers, Cisco ACS, ISE, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits, CISCO WLC.
+ Advanced Certifications on at least one or two above mentioned technologies.
+ Cisco SDWAN knowledge and experience.
+ Cisco Software Defined Access (SDA), DNAC knowledge.
+ Cisco Nexus Dashboard Fabric Controller (NDFC, NDI) knowledge.
+ Excellent planning and project management abilities, taking changing circumstances into account.
+ Strong communication skills, with the ability to work across different cultures and social groups.
+ Effective active listening skills.
+ A client-focused approach, prioritizing their requirements and creating positive experiences.
+ Adaptability to changing circumstances and the ability to work diligently when necessary.
+ A positive outlook and the ability to work well under pressure.
+ A bachelor's degree in IT/Computing or equivalent work experience.
**Key Responsibilities:**
+ Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
+ Performs necessary checks, apply monitoring tools and respond to alerts.
+ Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
+ Assists in analyzing, assigning, and escalating support calls.
+ Investigates third line support calls assigned and identify the root cause of incidents and problems.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Provides onsite technical support to clients and provide field engineering services to clients.
+ Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
+ Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
+ Proactively identifies opportunities for work optimization including opportunities for automation of work.
+ May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
+ May work on implementing and delivering disaster recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
+ CCNP or equivalent certification.
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required experience:**
+ Seasoned experience required in Engineering function within a medium to large ICT organization.
+ Seasoned experience of Managed Services.
+ Seasoned working knowledge of ITIL processes.
+ Seasoned experience working with vendors and/or 3rd parties.
#LIAPAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.
Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.
You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.
**To thrive in this role, you need to have:**
+ Proficiency in Cisco Nexus and Catalyst switches, VXLAN, ASr and ISr routers, Cisco ACS, ISE, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits, CISCO WLC.
+ Advanced Certifications on at least one or two above mentioned technologies.
+ Cisco SDWAN knowledge and experience.
+ Cisco Software Defined Access (SDA), DNAC knowledge.
+ Cisco Nexus Dashboard Fabric Controller (NDFC, NDI) knowledge.
+ Excellent planning and project management abilities, taking changing circumstances into account.
+ Strong communication skills, with the ability to work across different cultures and social groups.
+ Effective active listening skills.
+ A client-focused approach, prioritizing their requirements and creating positive experiences.
+ Adaptability to changing circumstances and the ability to work diligently when necessary.
+ A positive outlook and the ability to work well under pressure.
+ A bachelor's degree in IT/Computing or equivalent work experience.
**Key Responsibilities:**
+ Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
+ Performs necessary checks, apply monitoring tools and respond to alerts.
+ Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
+ Assists in analyzing, assigning, and escalating support calls.
+ Investigates third line support calls assigned and identify the root cause of incidents and problems.
+ Reports and escalates issues to 3rd party vendors if necessary.
+ Provides onsite technical support to clients and provide field engineering services to clients.
+ Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
+ Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
+ Proactively identifies opportunities for work optimization including opportunities for automation of work.
+ May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
+ May work on implementing and delivering disaster recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
+ CCNP or equivalent certification.
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required experience:**
+ Seasoned experience required in Engineering function within a medium to large ICT organization.
+ Seasoned experience of Managed Services.
+ Seasoned working knowledge of ITIL processes.
+ Seasoned experience working with vendors and/or 3rd parties.
#LIAPAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
This advertiser has chosen not to accept applicants from your region.
2
MS Engineer (L1): Network
Melbourne, Victoria
NTT America, Inc.
Posted 17 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Provides telephonic or chat support to clients when required.
+ Schedules maintenance activity windows for patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Updates existing knowledge articles or create new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
+ Relevant certifications include which are considered desirable (but not limited to):
+ CCNA or relevant level 1 Network Security
+ Microsoft Certified, Azure Administrator Associate
+ AWS Certified, Solutions Architect Associate
+ Veeam Certified Engineer
+ VMware certified Professional: Data Centre Virtualization
+ Zerto, pure, vxrail
+ Google Cloud Platform (gcp)
+ Oracle Cloud Infrastructure (oci)
**Required Experience:**
+ Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
+ Basic knowledge of ITIL processes.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.
The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Provides telephonic or chat support to clients when required.
+ Schedules maintenance activity windows for patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Updates existing knowledge articles or create new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
+ Relevant certifications include which are considered desirable (but not limited to):
+ CCNA or relevant level 1 Network Security
+ Microsoft Certified, Azure Administrator Associate
+ AWS Certified, Solutions Architect Associate
+ Veeam Certified Engineer
+ VMware certified Professional: Data Centre Virtualization
+ Zerto, pure, vxrail
+ Google Cloud Platform (gcp)
+ Oracle Cloud Infrastructure (oci)
**Required Experience:**
+ Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
+ Basic knowledge of ITIL processes.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
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