6 Customer Service jobs in Melbourne

Are you a dynamic leader who thrives in a fast-paced environment? Do you have a passion for delivering exceptional customer service while making a difference through your work? If so, this is the perfect opportunity for you!
We are looking for a **Customer Service Leader** who can lead a high performing team for our Virtual (Email/Admin) function to drive process improvements and outstanding service to customers. T **his is a role for someone who leads with a solutions-focused mindset, embraces challenges, and loves coaching, mentoring and developing.**
**What You'll Do**
+ **Lead, Develop & Inspire** - Manage and mentor a high-performing customer service team of 6, fostering a positive and results-driven culture.
+ **Drive Process Improvements** - Implement strategies to enhance operational efficiency, audit compliance, and service delivery.
+ **Manage Stakeholder Relationships** - Work closely with internal and external stakeholders and customers.
+ **Oversee Operational Reporting** - drive quality and compliance, maximise productivity, utilise new technologies and ensure accuracy and timely of requests.
+ **Balance Priorities & Competing Demands** - Effectively manage workloads, team performance, and strategic objectives simultaneously.
**Who We're Looking For**
**Required:**
+ Minimum of 5 years in a customer-facing role, with at least 2+ years experience managing a high performing team to success.
+ Strong understanding of customer service operations and impact in the medical device industry.
+ Full working rights in Australia.
**Preferred:**
+ Track record of proven process improvement by identifying inefficiencies, implements smarter workflows, and enhances business performance.
+ Confidently handles difficult conversations with internal and external stakeholders while maintaining professionalism and fostering productive relationships.
+ Embraces challenges, seeks out learning opportunities, and remains agile in a dynamic business environment.
+ Thrives under pressure, balancing competing priorities with a proactive and optimistic mindset.
+ Proficiency in JDE, Power BI, and advanced Excel (SQL experience is a plus).
**Why Join Us?**
+ **Be a Leader Who Makes a Difference** - Guide a customer service team that plays a key role in improving patient outcomes.
+ **Challenge Yourself & Grow** - Handle complex stakeholder management and navigate tough conversations with confidence.
+ **Drive Process Improvement** - Take ownership of systems, reporting, and operational efficiency to enhance business performance.
+ **Work from Anywhere** - Enjoy the flexibility of remote or hybrid work, while still leading a high-impact team.
+ **Competitive Salary & Benefits** - Paid parental leave, career development programs, financial incentives, and wellness perks.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering "Why you would like to join Stryker as a Team Leader - Customer Service?"**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

**Overview**
Are you insatiably curious, fired-up about customer experience, and itching to solve business challenges in today's AI-powered world?
Join Microsoft as a high performing **Dynamics Sales & Service Solution Engineer** -and if you know **Power Platform** and **Copilot Studio** it would be a major advantage. This is a presales role where you will be working hand-in-hand with our sales teams to connect with customers, understand their requirements, and empathetically work with them to show how Microsoft technologoies can be used to better their future. Collaboration, creativity, and continuous learning aren't just encouraged its what we do.
**Responsibilities**
As a Solution Engineer you will be a trusted advisor to customers, driving long-term strategic direction and growing engagement at the CXO level. This includes, but not limited to:
+ **Leadin hands-on engagements.** Orchestrate proofs of concept, demo's, and architecture workshops that turn tech theory into contact-center reality.
+ **Accelerating transformation.** Migrate legacy CRMs, IVRs, and home-grown apps onto Dynamics 365 and **Copilot-enabled** Power Platform solutions, unlocking unified data, real-time insights, and AI-assisted service.
+ **Crafting intelligent experiences.** Use **Copilot Studio** to build, test, and deploy custom copilots that handle routine inquiries, surface contextual knowledge, and escalate edge cases to agents with full conversation history.
+ **Influencing product direction.** Feed frontline learnings back to engineering so Dynamics 365 and Copilot Studio continue to delight customers.
+ **Aligning to our customers** solve business problems for our largest customers across multiple industries.
**Qualifications**
**Required Qualifications**
+ 2-4 years of experience in technical pre-sales, solution architecture, or consulting roles.
+ 5+ years technical pre-sales or technical consulting experience
+ OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
+ OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
+ OR equivalent experience
**Preferred Qualifications**
+ 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience
+ OR equivalent eexperience
+ 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
+ Certification in relevant technologies or disciplines (e.g., Microsoft Dynamics, Power Platform, Azure and Power BI)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. is the world leader in serving science, our Mission being: to enable our customers to make the world healthier, cleaner and safer. Our team of more than 120,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands.
We share a common set of values - Integrity, Intensity, Innovation and Involvement, with Diversity and Inclusion standing alongside our 4I's. Our Values are not just something we do but are who we are! These are woven into the fabric of our culture and are vital to the success of our organization. We collaborate as a team to speed up research efforts, overcome scientific hurdles, advance technology, and support individuals seeking medical assistance.
**Job Title:** Customer Care Representative
**Reports to:** Customer Care Team Leader
**Position Location:** Scoresby
**Position Summary:**
You will provide outstanding support to our customers and clients, primarily through placing and reviewing orders, and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service while giving to business development and growth in sales.
**Key Responsibilities:**
+ Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
+ Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
+ Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
+ Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
+ Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification
+ Communicate effectively with customers and employees partnering for excellent results.
+ Think on your feet and be prepared to use your initiative to find solutions.
+ Ensure compliance with processes around regulated activities.
+ Follow the company's quality systems ISO 9001 and operating procedures.
+ Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement
+ Involvement to identify and define problem areas for improvement.
+ Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
**Skills and Experience:**
+ Minimum of 1 year in a dedicated customer service role
+ Excellent digital literacy, the ability to learn new concepts and packages as the need arises.
+ Ability to remain professional and composed when presented with complicated circumstances.
+ Strong results focus and with attention to detail.
+ Excellent interpersonal and communication skills with ability to build to achieve results.
+ Outstanding organizational skills and a curiosity about effectively prioritizing tasks.
+ Be able to work optimally (and in good humor!) in a fast-paced environment ensuring all tasks are performed to completion and on time.
+ A great teammate who collaborates effectively with all internal customers
+ Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with Salesforce.com (CRM) helpful
+ University degree (preferred Science or business) and or related experience would also be helpful.
**Frequent Contacts:**
+ **External:** Diverse industry Customer base and Transportation Companies
+ **Internal:** Our Customer Service Colleagues! Sales & Marketing; Finance team; Logistics & Supply Chain; eComm and IT; Quality, legal and compliance functions
**Other Job Requirements:**
+ Some public holiday and out of hours work may be required. Possibility for on call work supporting this critical industry.
Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Join us and you'll discover meaningful work that positively impacts on a global scale, helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, ensuring our food is safe or helping find cures for cancer. We provide a diverse and inclusive culture and the resources needed to achieve individual career goals.
#StartYourStory at Thermo Fisher Scientific!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**

ICT Support Technician (Customer Support)

We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC) is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as Solid Edge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on full time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients' engineering and product development success.

Main Responsibilities of the role are-

• Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.

• Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.

• Determining software and hardware requirements to provide effective solutions to client issues.

• Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.

• Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.

• Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.

• Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.

Must Have –

• A Bachelor’s degree in a relevant field such as Mechanical Engineering or Information Technology

• Minimum 5 years of demonstrated experience in a technical support role for CAD/CAM/PLM software



Skills Required-



• Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).

• Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino

• In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration and Programming & Technical Skills including TCL, VB.NET, HTML



Successful candidate will be on an annual salary of 80,000 - 90,000 Plus Bonus Plus Superannuation.

Only shortlisted candidates will be contacted.