3 Experienced Professional jobs in Melbourne

Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Senior Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Directors, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, World Wide Public Sector (WWPS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets
A day in the life
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony - Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
About the team
The Modernization SDT is part of WWPS ANZ Professional Services, working with Australia and New Zealand's public sector institutions including federal and state government agencies, local councils, healthcare organizations, and higher education institutions.
We partner with these organizations to modernize their applications and infrastructure, ultimately enhancing citizen experiences through innovative cloud solutions. Our team incorporates emerging technologies like Generative AI to transform public services while maintaining the highest standards of security and compliance.
Our team's mission extends beyond technical delivery - we're committed to driving public sector innovation that creates lasting positive impact for communities across Australia and New Zealand.
Basic Qualifications
- Experience in IT Industry leadership on relevant topics related to enterprise IT infrastructure
- Experience in business development including complex agreements with integrators and ISVs
- Experience with progressive technology implementation
- Excellent presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Demonstrated experience managing and leading project teams focused on complex engagements.
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Financial acumen with P&L management experience
- Strong project management and resource management capabilities
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Job Description**
The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.
**Brand Quality:**
+ Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
+ Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
+ Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
+ Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
+ Assist with the operation of Captured Test Fleet (CTF) programs
+ Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
+ Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's
**Dealer Training:**
+ Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
+ Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
+ Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
+ Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
+ Raise and manage the Training Academy purchase orders and invoice approvals through SAP
+ Support the publication of dealer facing bulletins through Global Connect
**Knowledge:**
+ Experience using Microsoft Excel and Power point essential, Power BI highly regarded
+ Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
+ Knowledge of and aptitude relating to data collection / statistics
+ Some knowledge of automotive business processes and customer expectations highly regarded
+ Knowledge of vehicle mechanical and electrical systems advantageous (not required)
**Skills:**
+ Good computer literacy
+ Problem solving
+ Ability to plan, prioritize and manage/follow up tasks
+ Good negotiating skills
+ Capable of building rapport and relationships across multiple business functions
**Experience/Education:**
+ Currently studying, qualifications in Business, Engineering, Science or similar discipline
**Competencies:**
+ Drive for Results
+ Initiative
+ Problem Solving
+ Enthusiastic and Positive Attitude
+ Organisational skills
**Quality Accountability** :
All employees of GM are assigned the responsibility and authority to:
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GM Australia business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
+ Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests.
+ Place a temporary hold on any process that is non-conforming to normal specification/standards. Employees must immediately refer the non-conformance to the Supervisor in charge, for approval to continue or initiate corrective action.
+ Comply with GM health and safety policies and procedures including the use of safety equipment provided so as to protect their own health, safety and welfare and to avoid adversely affecting the health and safety of any other person.
+ Ensure that environmental issues arising from their activities are managed according to legal requirements, the Environmental Policy and procedures and good management practices.
+ Refer any environmental issue/s arising from their activities immediately to the Supervisor in charge for approval to either continue or initiate corrective action.
+ Ensure that all work area process changes with a significant environmental aspect are controlled.
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GMSV business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
NOTE: An environmental aspect is regarded as an element of the organisations activities, products or services that has the potential to impact on the environment.
**Diversity:**
All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.