291 Service jobs in Australia
Maintenance Coordinator (Help Desk Operator - AM roster)
Posted 18 days ago
Job Viewed
Job Description
**Maintenance Co-Ordinator (Help Desk Operator) AM roster**
**Frankston - Victoria**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You** .
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
We have a fantastic opportunity for a **Maintenance Co-Ordinator** within our BA team based on site at Frankston Hospital and be a part of the redevelopment project in Victoria and is responsible for ensuring that the Hard FM Services are delivered in a way that complies with contractual requirements, legislative / statutory requirements and industry best practice.
This role requires effective communication with relevant Honeywell staff and sub-contractors, as well as the Hospital operator and their stakeholders to ensure tasks recorded and allocated efficiently, and maintenance (either reactive or planned) occurs in accordance with given requirements.
**This position operates on an AM roster (6:30 AM - 2:30 PM); please apply only if you are available to work these hours** .
**Key Responsibilities:**
- In conjunction with the Building Services Manager and their team, the Building Services Coordinator (Facility Concierge) delivers a comprehensive reactive maintenance service to minimise outages, unreliability and impacts to the Facility.
- Accurately and efficiently records issues and events within the Computerised Maintenance Management System (CMMS) ensuring that contractually required data and processes are captured and followed at all times
- Manage the CMMS and helpdesk operations on a day to day basis ensuring that the services are delivered in a timely, compliant manner, and to the highest standard.
- Develop and maintain strong working relationships with key contract stakeholders, subcontractors and end users. Ensure communication is two way and all requests are responded to promptly and within required time frames
**Key Experience & Capabilities:**
- Trade or Tertiary qualifications in Engineering
- Experience within dynamic, high pressure environment
- Minimum 5 to 10 years experience in a highly complex building services environment
- Financial Acumen
- Ability to understand, interpret and comply with contracts and contractual requirements
- Hazard and risk assessments
- Australian standards - building / commercial maintenance
- Australian and state based HSE legislation and compliance
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. work180.com/en-au/for-women/employer/honeywell
Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
**Copyright © 2025 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Maintenance Coordinator (Help Desk Operator - PM Roster)
Posted 18 days ago
Job Viewed
Job Description
**Maintenance Co-Ordinator (Help Desk Operator) PM roster**
**Frankston - Victoria**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You** .
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
We have a fantastic opportunity for a **Maintenance Co-Ordinator** within our BA team based on site at Frankston Hospital and be a part of the redevelopment project in Victoria and is responsible for ensuring that the Hard FM Services are delivered in a way that complies with contractual requirements, legislative / statutory requirements and industry best practice.
This role requires effective communication with relevant Honeywell staff and sub-contractors, as well as the Hospital operator and their stakeholders to ensure tasks recorded and allocated efficiently, and maintenance (either reactive or planned) occurs in accordance with given requirements.
**This position operates on an PM roster (12PM - 8PM); please apply only if you are available to work these hours** .
**Key Responsibilities**
- In conjunction with the Building Services Manager and their team, the Building Services Coordinator (Facility Concierge) delivers a comprehensive reactive maintenance service to minimise outages, unreliability and impacts to the Facility.
- Accurately and efficiently records issues and events within the Computerised Maintenance Management System (CMMS) ensuring that contractually required data and processes are captured and followed at all times
- Manage the CMMS and helpdesk operations on a day-to-day basis ensuring that the services are delivered in a timely, compliant manner, and to the highest standard.
- Develop and maintain strong working relationships with key contract stakeholders, subcontractors and end users. Ensure communication is two way and all requests are responded to promptly and within required time frames
**Key Experience & Capabilities:**
- Trade or Tertiary qualifications in Engineering
- Experience within dynamic, high pressure environment
- Minimum 5 to 10 years experience in a highly complex building services environment
- Financial Acumen
- Ability to understand, interpret and comply with contracts and contractual requirements
- Hazard and risk assessments
- Australian standards - building / commercial maintenance
- Australian and state based HSE legislation and compliance
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. work180.com/en-au/for-women/employer/honeywell
Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
**Copyright © 2025 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Customer Service Representative
Posted 6 days ago
Job Viewed
Job Description
We are seeking a Customer Service Representative to join our dynamic team in the Real Estate industry. The ideal candidate will be responsible for providing exceptional customer service to clients and assisting them with inquiries and concerns related to their real estate transactions.
Responsibilities:- Handle incoming calls and emails from clients regarding their real estate needs
- Provide information and guidance on available properties, pricing, and market trends
- Assist clients with scheduling property viewings and showings
- Coordinate with real estate agents and brokers to ensure smooth transactions
- Resolve customer complaints and issues in a timely and professional manner
- Previous customer service experience in the real estate industry preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office and CRM software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
If you are passionate about providing top-notch customer service and have a keen interest in the real estate industry, we encourage you to apply for this exciting opportunity!
Company Details
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Your role as Customer Service Representative supports the delivery of outstanding instrument service and support to our customers. You will be the key point of contact for customers requiring repair of an instrument for a defined business unit (Analytical Instruments, Laboratory Equipment, Environmental & Industrials Processes or Life Science/Genetic Sciences/Clinical). You will collaborate closely with the Field Service Engineers to ensure timely scheduling, completion of jobs and billing, being responsible for the process from beginning to completion. You will ensure service jobs are effectively and efficiently handled by meeting all measures critical in delivering a great customer experience.
The environment is dynamic, fast paced and supportive, with a culture of process improvement, collaboration and success.
**What You'll Do:**
+ Act as the primary interface between the customer and the Service team. Responsible for answering customer enquiries via telephone & Salesforce. Achieving the metrics on average speed of response and first call resolution.
+ Dispatch Service Orders to engineers, scheduling and confirming bookings.
+ Liaise between customer and engineer keeping both informed of any changes to job bookings.
+ Ensure service levels for customers are achieved, proactively calling out when there is a risk of non-compliance.
+ Daily invoicing to ensure job closure and revenue raising.
+ Investigating and completing credits for disputed invoices.
+ Completes general administrative tasks to support the service team.
+ General equipment packing responsibilities from time to time
+ Meets and exceeds quality and performance metrics as outlined.
+ Adheres to schedule, including regular, reliable and punctual attendance at work.
**Keys to Success:**
**Education**
+ 2+ years of Customer Service or Call Centre experience preferred
+ Bachelor's degree, science, engineering, technical field or business management preferred
**Experience**
+ Proficiency with Microsoft products, CRM (ideally SFDC) and ERPs
+ Ability to work within a team environment with minimal supervision
+ Demonstrate judgment, tact and subtlety in dealing with internal and external customers.
+ Need to have the ability to prioritize and solve problems and to multi-task under time pressure.
+ Take responsibility and act as an owner.
+ Customer Focused demeanour and Excellent rapport building are needed
**Knowledge, Skills, Abilities**
+ Customer Focused - Builds strong customer relationships and delivers customer centric solutions
+ Communicates effectively - Develops and delivers multi-mode communication that conveys a clear understanding to the desired audience
+ Situational adaptability - Adapting approach and demeanour in real time to match the shifting demands of different situations
+ Action Orientated - Taking on new opportunities and touch challenges with priority, high energy and enthusiasm
+ Resourcefulness - Securing and deploying resources effectively and efficiently
+ Balances partners - Anticipates and balancing the needs of multiple partners
+ Collaborates - Establishing relationships and rapport to meet shared objectives
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Sydney location in the Cardiac Rhythm Management business. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Representative,ANZ you'll be liaising with customers, finance, distribution, marketing, supply chain, and sales/commercial departments to facilitate the timely and efficient fulfilment of products and services to customers in an order to cash environment.
**What You'll Do**
+ Process purchase orders, stock requests & capital orders.
+ Manage customer service email boxes
+ Manage backorders and open orders on a daily/weekly basis as required
+ Manage case bookings, process shipment and return orders and reconcile kit inventory.
+ Identify and assess customers' needs to achieve satisfaction.
+ Answer customer telephone enquiries, orders, service needs and complaints and log customer feedback.
+ Organise product returns and credits.
+ Work with 3PL teams for the completion of product shipment and returns.
+ Log PR events
+ Create and maintain customer accounts.
+ Extend patient and physician accounts through collaborations with the Product team.
+ Support month-end, quarter end and year end activities.
+ Participate and support system implementations and other related projects as required.
+ Participate and support audit activities as required.
+ Update or notify changes in SOPs/work instructions as required.
**Required Qualifications and Experience**
+ At least 2 years experience in Customer Service in a sales environment
+ Intermediate proficiency in MS Outlook and Excel
+ Strong phone contact handling skills and active listening
**Preferred Qualifications**
+ Working knowledge of ERP and CRM systems, experience with SAP desirable.
+ Intermediate knowledge of Microsoft suite (Word, powerpoint, Excel)
+ Product based customer service experience
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.
**Elevate Your Career with Concentrix!**
**About the Role:**
Step into your future with Concentrix as a **Customer Service Representative** . Be the trusted voice our banking customers depend on for exceptional service and support, helping resolve enquiries and contributing to our team's success.
**What You'll Be Doing:**
+ Handle inbound calls with professionalism, providing solutions for credit/debit card queries.
+ Listen actively, understand customer needs, and deliver tailored solutions.
+ Offer accurate information about our banking procedures and products.
+ Resolve issues efficiently and escalate complex situations as necessary.
+ Maintain detailed records of interactions and participate in continuous improvement initiatives.
**Why Concentrix?**
+ **Start date:** 07th of October 2025
+ **Competitive Compensation:** Earn $28.12 per hour + 12% Super and up to $130 performance-based incentives.
+ **Comprehensive Training:** Enjoy 2 weeks of paid, full-time classroom training to set you up for success.
+ **Flexible Work Options:** Choose between full-time and part-time schedules, with availability across weekdays and Saturdays.
+ **Career Growth:** Benefit from opportunities for career development in financial services.
+ **Inclusive Culture:** Join a diverse workplace with generous leave and flexible arrangements.
+ **Exclusive Benefits:** Access banking discounts and promotions after 6 months, with free parking and public transport access.
**What We're Looking For:**
+ Excellent communication and interpersonal skills.
+ Strong problem-solving abilities and a desire to help others.
+ Proficiency with computer systems, with a readiness to learn.
+ Previous customer service or call center experience is a plus.
+ Flexibility to work varied shifts, including weekends and public holidays.
**About Us:**
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset-our people-by nurturing career growth and fostering a culture of integrity and collaboration.
Join our dynamic and dedicated team today and make a real impact in customer service. **Apply now** to embark on this exciting journey with Concentrix!
Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.
**Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.**
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Customer Service Representative
Posted 13 days ago
Job Viewed
Job Description
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
Customer Service Representative
Posted today
Job Viewed
Job Description
About the role
We're on the lookout for multiple Customer Service Representatives to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.
Day in the life of a Customer Service Representative
Be a Customer Champion: You'll be the friendly voice & helpful hand for our customers managing enquiries on disconnection & reconnection of electricity services, handling enquiries related to new connections, solar solutions, billing, payment plans, direct debits, and meter readings.
Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.
Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins; embrace an innovation mindset to create meaningful customer experiences
Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!
Your skills to pay the bills
A natural communicator with excellent verbal and written skills
Someone who thrives in a fast-paced environment and can juggle multiple tasks with ease
A positive attitude and a genuine desire to help others
Problem-solving prowess and the ability to think on your feet
Proficiency with technology and ability to navigate across multiple platforms and software
Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!
Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!
The must-haves
Full work rights to work within Australia
A National Police clearance - satisfactory requirements to be met
Availability to work rotating shifts Monday to Friday between 7:00am to 7:00 pm.
At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.
What’s in it for you?
Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
Customer Service Representative
Posted today
Job Viewed
Job Description
About the role
We're on the lookout for multiple Customer Service Representatives to join our Maroochydore Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.
Day in the life of a Customer Service Representative
Service Excellence Superpower : Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
Fountain of Knowledge : Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.
Problem-solving Pro : Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
You Love & Respect the Detail - Accurately capture customer details and log interactions in our intuitive CRM system.
Your skills to pay the bills
Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Strong problem-solving & critical thinking abilities to address customer queries effectively.
Commitment to delivering impressive customer service experiences.
Flexible & adaptable to changing priorities in a fast-paced environment.
You are computer proficient (& are keen to develop further - we even have a comprehensive resource library built to help you).
Think you've got the right attitude but not all the experience? No problem. We believe in hiring for potential & passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed!
The must-haves
Must be an Australian Citizen.
Be 18 years of age at a minimum.
Availability to work rotating shifts Monday to Friday between 8:00 am to 8:00 pm.
At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.
What’s in it for you?
Enjoy financial & non-financial incentives - We celebrate & reward our team members as part of our high-performance culture.
Career Growth - We move at pace, so do our team members when it comes to career progression & development. This is a differentiator - with a global footprint, internal career pathways are a lived reality.
Health & Well-being - We care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
Employee discounts - Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands.
Employee Referral Program - we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!