43 Customer Service Manager jobs in Australia

Position Title: Client Services Consultant
Reporting Line: Managed Services Manager
Position Purpose:
To provide optimal delivery of high quality payroll processing and support to internal and external clients of ADP as well as daily participation in Payline team and associated operational activities.
Key Responsibilities:
+ Processing of allocated client payrolls
+ Provide inbound telephone support with key objective of 1st Call Resolution
+ Ensure all relevant issues and activities are entered into ADP's Client Information System (CIS) accurately
+ All threatened business to be logged in CIS as per department guidelines & escalated as per requirements to, Management and Team Leaders
+ Ensure client payroll processing schedules are updated and communicated to client as per the Non Negotiable Standards
+ Opportunities for extension business to be identified and acted upon or escalated to relevant departments as appropriate
+ Actively participate in department, team and company activities and initiatives e.g. Occupational Health and Safety, Service Excellence, Australian Customer Service Association, ongoing learning/training activities, team meetings and team building activities
+ Assist with projects and tasks as needed, e.g. client profitability, client pricing, client ageing, etc
+ Daily issue management and closure of technical issues
+ Adherence to all statutory requirements
+ Provide technical support and implementation of the Payline product to our clients, including by not limited to General Ledger, Leave Reworks, On-Line Term Pay Calculations
+ Achievement of Payline & individual KPIs in line with department KPIs and goals
+ Promptly resolve client issues and/or escalate matter as required
+ Other payroll related tasks as requested
+ Client training as required
+ Work flexible hours when required.
Experience:
+ Minimum 18 months Call Centre/Helpdesk experience
+ Experience with MS Office Suite (Word, Excel, Outlook etc)
+ Payroll/customer service experience highly regarded.
+ Demonstrated effective communication to both clients and internal staff (written and verbal)
+ Commitment to delivering World Class Service
+ Ability to work under pressure of time constraints with ability prioritise client issues
+ Effective oral and written communication skills required
+ Must be able to work flexible hours
+ Collaboration as part of a team
+ Displaying excellent phone standards and prompt issue resolution.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. In Australia, we deliver premium content on any screen, anytime, anywhere, via an enhanced viewing ecosystem.
We pride ourselves on creating content that gets people talking. Whats more, you can watch and stream for free all these great shows (and more) on 10 as well as 10 Drama, 10 Comedy and Nickelodeon, and a vast array of Free Ad-Supported Streaming TV, known as FAST channels, as well as our subscription video on demand service, Paramount+.
We now have a permanent full-time role available in our **Sydney** office for a Client Services Analyst to support our critical help-desk function.
**Enough about us! What youll do as a Client Services Analyst:**
The purpose of this role is to provide reactive and proactive incident resolution and service request management for technology applications, software, hardware and network systems, including user administration. This role works within a team environment supporting a dynamic and fast-paced media business.
**Functions will also include:**
+ Provide accurate Incident resolution and Service Request management, within established SLA time frames, meeting or exceeding user requirements and expectations.
+ Manage Incidents and Service Requests effectively; ensuring information is captured in the appropriate Management System for future reference and analysis.
+ Liaise with internal support teams, both local and international, and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLAs.
+ Facilitate the acquisition and installation of hardware and software for users required by the business.
+ Contribute and document Client Services related knowledge to the internal wiki and assist in knowledge transfer across the team.
+ Securely maintain the IT Operational and physical environments in line with corporate security policies, standards and work practices.
**What are we looking for in a Client Services Analyst? Whats important?**
+ Ideally 2 years of experience working in an IT service/help desk role
+ Relevant tertiary or industry certified qualifications
+ A strong customer service and work ethic
+ Excellent analytical and problem-solving skillsVery effective verbal and written communication skills
+ Sound knowledge of Microsoft Office and media applications such as Adobe Creative Suite
+ Experience supporting both Windows and Mac desktop environments
+ Experience in using IT Service desk incident management processes, ticketing systems
+ Active Directory and Desktop Remote Management tools highly advantageous
+ Experience working in broadcast media would highly desirable
Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation.
Were honoured to have been named on Diversity Council Australias annual list of Inclusive Employers in 2023-24 and 2024-25. This acknowledgement highlights our commitment to creating a diverse and inclusive workplace where all employees feel valued and supported.
Paramount acknowledges Aboriginal and Torres Strait Islander peoples as Australia's original storytellers and the first peoples of the lands where we create, broadcast and connect. We pay our respects to their timeless stories that continue to shape Country and culture.
#LI-LG1
Reasonable adjustments
Paramount recognises that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and be considered for this position. If we can make some adjustments to our recruitment/interview process to help set you up for success please contact us at Adjustments include but are not limited to; alternative application methods, interview setups, physical requirements, guidance for trans or gender diverse applicants, specific interview availability times.
ViacomCBS is an equal opportunity employer (EOE) including disability/vet.
At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. ViacomCBS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access. as a result of your disability. You can request reasonable accommodations by calling or by sending an email to Only messages left for this purpose will be returned.

We're hiring a **Customer Service Manager** to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you'll oversee three Team Leaders and a large frontline team focused on transaction processing-including open orders and related operations.
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

We're hiring a **Customer Service Manager** to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you'll oversee three Team Leaders and a large frontline team focused on transaction processing-including open orders and related operations.
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

We're hiring a **Customer Service Manager** to lead a high-performing team delivering critical support to our customers across ANZ. Based in Sydney, Brisbane, or Melbourne, you'll oversee three Team Leaders and a large frontline team focused on transaction processing-including open orders and related operations.
You'll bring strategic oversight, fresh thinking, and operational excellence to a fast-paced, high-volume environment. This is a career-defining opportunity for a people-first leader who thrives on process improvement, loves solving problems, and can inspire teams through clarity and purpose.
**What you'll do**
**Lead a large-scale team** - manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
**Drive operational improvement** - challenge current processes, streamline service delivery, and lead change initiatives.
**Balance strategy and action** - guide team direction while jumping in on big issues and supporting day-to-day leadership.
**Collaborate cross-functionally** - work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
**Grow into future leadership** - work closely with senior leaders and position yourself for broader leadership opportunities.
**Oversee third-party operations** - manage vendor relationships, including offshore processing support.
**Who you are**
**Experienced in high-volume service** - background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
**A strategic thinker** - able to step back and improve how things work across teams and systems.
**A culture builder** - known for creating engaged, high-performing teams that love what they do.
**Change-ready and resilient** - comfortable leading transformation, gaining buy-in, and navigating complexity.
**An excellent communicator** - able to manage stakeholder expectations, lead through influence, and bring people on the journey.
**Why join us?**
**Create real impact** - support life-changing surgeries by keeping customer operations running smoothly.
**Advance your career** - step into a key leadership role with clear pathways for progression.
**Lead transformation** - improve service, boost efficiency, and shape the future of our customer experience.
**Thrive in a purpose-driven team** - join a passionate group that values people, performance, and making a difference.
**Enjoy flexibility and support** - hybrid-friendly culture, professional development, and meaningful benefits from day one.
**Sound like you? Apply today and take the next step in your leadership journey.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organisations. Through its Advanced Technology Centre, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualise, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognised 13 years in a row by _Fortune_ and _Great Place to Work®_ for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
We are looking for a Client Executive to join our Australia team.
What will you be doing?
The Client Executive's role is to develop and lead WWT's relationship with one or more strategic enterprise customers.
This role will involve establishing relationships at senior levels within your customer(s). You will be responsible for effectively selling WWT's advanced suite of solutions, services and capabilities across all levels of the customer, supported by an extended team of highly skilled individuals. You will also focus on driving the Strategic Account Planning and Execution. The role may require both domestic and international travel.
Responsibilities:
+ Lead the mission for WWT as an Executive Level sales professional for one or more strategic customers, by providing leadership to a team of sales professionals.
+ Drive sales achievement through a customer-centric approach to your business.
+ Provide accurate forecasting and execution on calculated areas within your account; assist team members with deal qualification and strategy to promote sales.
+ Expert-level strategic account planning, plan execution and competitive market positioning of WWT to ensure alignment of current and future business opportunities.
+ Work with various WWT team members, Technical Leadership and Directors on business solutions which will both enhance WWT's role with our customer as well as drive profitability.
+ Engage our company "Subject Matter Experts" to create integrated solutions that address customers' complex problems.
+ Ability to drive high-level to expert-level strategy meetings with complex and advanced designs.
Qualifications:
+ 7-12+ years' sales experience in a relevant industry and 7-10+ years of experience managing/leading a book of significant business.
+ Candidates must have a successful track record in sales.
+ Proven large account management with multiple business streams, cross-functional team utilisation and developing innovative business solutions solving complex business challenges for a customer. Proven P&L management experience is a plus.
+ Executive-level customer experience and current relationships are essential for success.
+ Experience with consultative services sales approach and/or disruptive technology is highly desired.
+ Understanding the diverse selling motions of Australian enterprise; including contracts and programmes and an ability to creatively identify traditional and non-traditional paths to market.
+ Outstanding communication and financial skills required.
+ Leadership experience a plus.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
#LI-BL1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1- and ask for Human Resources.

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 10% of the Time
**Description**
We're building a reputation as the place to be in Defence. Uniquely aligned to our nation's strategic priorities, we are bringing to Australia leading-edge US capabilities that many can only imagine. We have an unparalleled local understanding of the needs of the ADF and an 800-strong team committed to doing the right thing for Australia and each other. No wonder we are increasingly recognised as a partner of choice for Defence, for industry and for those looking to define possible in their career.
Northrop Grumman Australia partners with the Royal Australian Air Force to provide through-life support for its fleet of **C-27J Spartan Airlifter** aircraft. The C-27J complements the Australian Defence Force's existing Air Mobility fleet and provides airlift of people, equipment and supplies to support Humanitarian Disaster Relief and crisis response in Australia and nearby regions.
**Your Role**
As a Maintenance Support Manager, you will be responsible for the coordination and direction of enabling functions in support of achieving Base Maintenance outcomes and internal NGA program goals led by the C27-J Program Manager and Operations Manager.
+ Lead and coordinate your direct reports in performance to support Base Maintenance Operations
+ Drive, manage and coordinate Operations collaboration initiatives, activities and relationships
+ Support Internal stakeholders in coordinating management reporting
+ Improve operational systems, processes, and policies in support of the Base Maintenance Manager
**About You**
As a Maintenance Support Manager, you will have strong leadership skills. You will also have:
+ Background in an Aviation planning environment is advantageous but not compulsory.
+ Ability to evaluate complex information and develop effective solutions.
+ Strong analytical skills.
+ Experience with finance and purchasing systems.
+ Strong stakeholder management, engagement and influencing skills.
+ Excellent written and verbal communication skills.
+ Certificate IV or Diploma in Aeroskills, or equivalent relevant experience
**What we Offer**
Whatever your role, life stage or background, you can shape your career here in your way with highly challenging work, great colleagues and career development, plus a range of flexible benefits and working patterns.
+ Professional Development - further education, leadership development, professional industry memberships and unlimited access to a range of online training
+ Purchased annual leave
+ Salary packaging including novated car leases
+ Generous paid parental leave
+ Volunteer and enhanced Reservist Leave
+ Health & Wellbeing program
+ Employee Assistance Program
Defining Possible is our mantra and we are committed to making sure that works for our people's careers too. What's Your Possible?
Defining Possible means something different to each one of us. What's Your Possible?
**Everyone Matters**
Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.
We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP (2024-2026), ( and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.
**_As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification._**

**Job Family:** Electrification & Automation
**Req ID:** 468755
Are you an engineering professional with a strong technical background and a strategic mindset to drive business growth? Siemens is seeking a motivated Technical Sales Support Manager to lead a team of technical experts and accelerate business expansion by providing exceptional sales support aligned with customer needs. About the Role: As Technical Sales Support Manager, you will oversee 5 direct reports and lead the technical sales support processes to ensure the seamless integration of Siemens products into our customers' technical infrastructure. You will also direct installation activities, service operations, and negotiate service agreements that contribute to commercial success. This role can be based in either our Sydney or Melbourne office.Key Responsibilities: - Lead and manage technical sales support resources to assist sales teams and customers with technical information and services. - Guide installation and service operations of field units, ensuring customer satisfaction and technical excellence. - Direct negotiations and execution of service agreements related to installation, integration, and maintenance. - Plan budgets, allocate resources efficiently, and manage job cost re-estimates to ensure profitability. - Oversee operational activities, exercise tight cost control, and maximize labor utilization. - Advise on strategic and tactical operations planning to support business objectives. - Ensure availability of materials to meet project deadlines while controlling inventory costs. - Manage and lead your team to achieve high performance and customer-focused results. What We're Looking For: - Engineering or technical background with a strong commercial and business growth-oriented perspective. - Proven leadership skills with experience managing technical sales support teams. - Ability to align customer needs with strategies that expand market presence and revenue. - Excellent negotiation, planning, and operational management skills. - Experience in service agreement negotiations and contract fulfillment. - Strong problem-solving and communication abilities. Why Join Siemens? Join a global leader in engineering innovation where your technical expertise and leadership will directly contribute to business growth and customer satisfaction. At Siemens, you'll thrive in a collaborative environment that values your contribution and fosters professional development. Diversity, Equity & Inclusion at Siemens Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.

**Job Family:** Electrification & Automation
**Req ID:** 468755
Are you an engineering professional with a strong technical background and a strategic mindset to drive business growth? Siemens is seeking a motivated Technical Sales Support Manager to lead a team of technical experts and accelerate business expansion by providing exceptional sales support aligned with customer needs. About the Role: As Technical Sales Support Manager, you will oversee 5 direct reports and lead the technical sales support processes to ensure the seamless integration of Siemens products into our customers' technical infrastructure. You will also direct installation activities, service operations, and negotiate service agreements that contribute to commercial success. This role can be based in either our Sydney or Melbourne office.Key Responsibilities: - Lead and manage technical sales support resources to assist sales teams and customers with technical information and services. - Guide installation and service operations of field units, ensuring customer satisfaction and technical excellence. - Direct negotiations and execution of service agreements related to installation, integration, and maintenance. - Plan budgets, allocate resources efficiently, and manage job cost re-estimates to ensure profitability. - Oversee operational activities, exercise tight cost control, and maximize labor utilization. - Advise on strategic and tactical operations planning to support business objectives. - Ensure availability of materials to meet project deadlines while controlling inventory costs. - Manage and lead your team to achieve high performance and customer-focused results. What We're Looking For: - Engineering or technical background with a strong commercial and business growth-oriented perspective. - Proven leadership skills with experience managing technical sales support teams. - Ability to align customer needs with strategies that expand market presence and revenue. - Excellent negotiation, planning, and operational management skills. - Experience in service agreement negotiations and contract fulfillment. - Strong problem-solving and communication abilities. Why Join Siemens? Join a global leader in engineering innovation where your technical expertise and leadership will directly contribute to business growth and customer satisfaction. At Siemens, you'll thrive in a collaborative environment that values your contribution and fosters professional development. Diversity, Equity & Inclusion at Siemens Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitments.