40 Front End jobs in Australia

**Additional Information**
**Job Number** 25114469
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Join our Ladies & Gentlemen - Front Office Supervisor**
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a **Front Office Supervisor** , we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
**Please note this role requires Full-Time Working Rights in Australia.**
**Position Summary:**
+ Join our Ladies and Gentlemen and supervise the front office team, supporting them with general operational tasks
+ Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
+ Assist guest's check-in and check-out as well as billing process. Additionally, managing pre-arrival process including allocations and preferences
+ Handling rooms allocation on Opera
+ Handle general enquiries, going above and beyond with each guest experience
+ Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Oversee service standards whilst identifying and implementing improvement initiatives
+ Be an empowering leader by providing motivation and support to your department's Ladies and Gentlemen
+ Plan and execute team building activities for our associates as they are our most important assets
**About You:**
+ Experience with OPERA property management system or similar
+ A genuinely warm & welcoming demeanor
+ A driver's license is preferable
+ Room controller experience is highly regarded
+ Ability to train and develop others
+ Availability to work on rotating shifts including weekends and overnight
+ Exceptional organisational and time management
+ Relevant experience in a similar supervisory role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**The Sebel Bowral Heritage Park** , managed by Accor Vacation Club, is nestled close to Bowral Town Centre in the picturesque **Southern Highlands** . With **stylish apartments** and proximity to Bowral's boutique shopping and dining scene, it offers an **ideal retreat for relaxation or exploration.**
Join our team as a **Front Office Manager** and lead a dedicated team to deliver exceptional guest experiences while ensuring seamless front office operations. Take charge of supervising, training, and supporting our front office personnel, maintaining the highest standards of service and professionalism. This role provides a platform to showcase your leadership skills and make a significant impact on guest satisfaction.
**WHAT YOU WILL BE DOING** :
+ **Lead** and **mentor** the front office team to provide **outstanding customer service.**
+ Handle guest inquiries, and special requests with efficiency and professionalism engaging in effective service recovery when required.
+ Coordinate guest arrivals and departures, ensuring seamless room allocations.
+ Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
+ Manage reservations, including group bookings, with precision and attention to detail.
+ Participate in management meetings and stay updated on industry trends and best practices.
**YOUR EXPERIENCE AND SKILLS INCLUDE:**
+ **Previous front office experience** with a proven track record of delivering exceptional customer service.
+ Strong work ethics, flexibility, and a **supportive attitude** towards team members.
+ **Self-motivation** and ability to **thrive in a fast-paced environment.**
+ **Adaptability** and **initiative** to quickly adjust to changing processes and demands.
+ Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
+ Availability to work a rotating roster of weekdays, weekends, and public holidays.
+ Numerical proficiency and a strong focus on providing **top-notch customer service** .
**WHAT IS IN IT FOR YOU:**
+ Work Your Way in the majestic southern highlands of Bowral **, NSW in a Full-Time position.**
+ Dive into **personalised training** from day one and launch your career with Accor Academy - our very own learning & development platform.
+ Unlock? **worldwide benefits?** on accommodation, dining, lifestyle & more.
+ Thrive in an **engaging** and **collaborative** team environment where your brilliance is celebrated, and your ideas are valued?
+ Enjoy a personalised reward & recognition program and experience the **Benefits Your Way.**
If you're ready to dive into a fulfilling career opportunity in the majestic Southern Highlands of Bowral, NSW, and embark on a journey of growth and excellence, then seize this chance to join our team as a Front Office Manager. Apply today to unlock a world of possibilities with Accor Vacation Club.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go Where No Two Days Are The Same**
At Travel + Leisure Co., we are vacation connoisseurs. Come join the fun of putting the world on vacation. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Manly team as the **Front Office Manager?** today!
**How You'll Shine**
To actively contribute to this global company's vision to put the world on vacation, as a Front Office Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.
You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ **$** **76,515.00** **per annum + superannuation**
+ **Full time position**
+ Subsidised Private Health Insurance
+ Discounts with our Corporate Partners: Fisher & Paykel, HSBC, Goodlife Health Clubs, Harvey Norman
+ Discounted Hotel and Resort stays globally
**What You'll Bring**
To be considered for this great opportunity it is essential that you have the following skills and attributes:
+ Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
+ Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
+ Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
+ Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
+ Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
+ Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
+ Preparation of Front Office recurring reports, commenting on key performance indicators.
+ Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
+ Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
+ Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
+ Adherence to WHS and Compliance procedures and policies
**About You**
+ Work experience as a Front Office Manager or similar role within a hotel environment.
+ Self-motivated with genuine passion for hospitality and guest experience
+ Experience supervising, training and motivating staff
+ Confident in creating rosters and adhering to wage control
+ Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
+ Well presented with an eye for detail and strong organisational skills
+ Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling
+ Solid Rooms Division knowledge
+ Excellent time management and communication skills including rapport building between internal and external stakeholders
+ Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
+ Ability to work unsupervised
+ Flexibility to work on a rotating roster including weekends and public holidays
+ Undergo regular training
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go Where No Two Days Are The Same. ?**
At Travel + Leisure Co, we are vacation connoisseurs. Come join the fun of putting the world on vacation! We are seeking a dynamic and motivated Front Office Manager to join our **Port Dougla** s team.
**How You'll Shine**
As the Front Office Manager you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community and the corporate office as necessary. You will also be responsible for the following:
+ Motivate and inspire the front office team
+ Direct and promote a good working relationship between the various resort departments encouraging team work
+ Lead the recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, within the budget guidelines
+ Assist the Resort Manager with the planning, implementing and monitoring of policy and procedure
**What You'll Bring**
To be successful in this role, you will have:
+ Proven management abilities
+ Availability and flexibililty to meet with clients to ensure highest standards are met and maintained within reason, this may include working weekend shifts and public holidays
+ Demonstrated experience in motivating, inspiring, training, coaching and disciplining employees
+ Excellent communication skills (both written and verbal)
+ Proven ability to recognise and solve problems in the workplace
+ Ability to multi task and work productively in a fast paced, changing environment
+ Experience in Resort Hospitality Management
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Subsidised private health cover upon successful completion of probation
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Sebel Palm Cove Coral Coast sits among tropical gardens, located just a short stroll to a tropical palm-fringed beach. This property offers 37 spacious apartments and is located a short stroll from the beach, close to the boutiques, bars, cafes and restaurants of Palm Cove Village.
**WHAT IS IN IT FOR YOU:**
+ **Flexible, fun** and rewarding work **environment**
+ Fantastic **career and training opportunities**
+ Enjoy a personalised reward & recognition program and experience the **Benefits Your Way.**
+ Thrive in an **engaging** and **collaborative** team environment where your brilliance is celebrated.
+ Unlock **local and global discounts** on accommodation, dining, lifestyle and more
+ Join a global leader in hospitality, recently awarded **Employer of Choice 2022** the National HR awards Australia
**YOUR EXPERIENCE AND SKILLS INCLUDE:**
+ **Previous front office experience** with a proven track record of delivering exceptional customer service.
+ Strong work ethics, flexibility, and a **supportive attitude** towards team members.
+ **Self-motivation** and ability to **thrive in a fast-paced environment.**
+ **Adaptability** and **initiative** to quickly adjust to changing processes and demands.
+ Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
+ Availability to work a rotating roster of weekdays, weekends, and public holidays.
+ Numerical proficiency and a strong focus on providing **top-notch customer service** .
**WHAT YOU WILL BE DOING:**
+ **Lead** and **mentor** the front office team to provide **outstanding customer service.**
+ Handle guest inquiries, and special requests with efficiency and professionalism engaging in effective service recovery when required.
+ Coordinate guest arrivals and departures, ensuring seamless room allocations.
+ Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
+ Manage reservations, including group bookings, with precision and attention to detail.
+ Participate in management meetings and stay updated on industry trends and best practices.
If you're driven, committed and reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**GO WHERE NO TWO DAYS ARE THE SAME!**
At Travel + Leisure Co., we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Club Wyndham Port Douglas team as the **Front Office Supervisor** today!
**How You'll Shine**
To actively contribute to this global company's vision to put the world on vacation, as a Front Office Supervisor you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.
You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.
**What You'll Bring**
To be considered for this great opportunity it is essential that you have the following skills and attributes:
+ Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
+ Knowledge of hotel property management systems, Opera preferred
+ Events experience highly regarded
+ Excellent communication skills, written, verbal and active listening
+ Detail focused with an organised approach and ability to multitask
+ Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
+ Exceptional time management skills and the ability to work under pressure
+ Strong negotiation and problem solving skills
+ Proficiency in using a computer and Microsoft Office applications
+ Bookkeeping /finance experience is highly regarded
+ Immaculate presentation and grooming standards
+ Ability to work a flexible roster, including weekends and school and public holiday periods
+ The capability to work in a fast-paced environment both as part of a team and autonomously
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Subsidised private health insurance
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go Where No Two Days Are The Same**
At Travel + Leisure Co., we are vacation connoisseurs. Come join the fun of putting the world on vacation. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our **The Sebel Busselton** team as the **Front Office Manager** today!
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ $75,000 per annum + superannuation
+ Professional development funding
+ Discounted Hotel & Resort stays globally
+ Subsidised Private Health Insurance
**The Sebel Busselton** , sits on the southwest tip of Western Australia. Boasting fantastic beaches and natural wonders from underwater observatories to national parks, Busselton is the place to be. The Sebel Busselton is situated in a short 2 minute walk from the water, featuring charming guest rooms and apartments, resort style swimming pools, gym facilities and tennis courts.
**How You'll Shine**
The Front Office Manager will be responsible for the following:
+ Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
+ Drive and manage day to day operations of the Guest Experience Host team by identifying and generating sales leads and inhuse marketing.
+ Recruitment, training and performance management of the Guest Experience Host teams,
+ Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
+ Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
+ Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
+ Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
+ Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
+ Preparation of Front Office recurring reports, commenting on key performance indicators.
+ Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
+ Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
+ Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
+ Adherence to WHS and Compliance procedures and policies
**What You'll Bring**
To be successful in this role, you will be:
+ Work experience as a Front Office Manager or similar role within a hotel environment.
+ Self-motivated with genuine passion for hospitality and guest experience
+ Experience supervising, training and motivating staff
+ Confident in creating rosters and adhering to wage control
+ Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations
+ Well presented with an eye for detail and strong organisational skills
+ Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling
+ Solid Rooms Division knowledge
+ Excellent time management and communication skills including rapport building between internal and external stakeholders
+ Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
+ Ability to work unsupervised
+ Flexibility to work on a rotating roster including weekends and public holidays
+ Undergo regular training
+ Professional and punctual
+ Team player with a high level of self-motivation
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
At Club Wyndham Mission Beach the Front Office Manager is responsible for ensuring the efficient day to day operation onsite. Duties include, but are not limited to:
**WHAT YOU WILL BE DOING** :
+ **Lead** and **mentor** the front office team to provide **outstanding customer service.**
+ Handle guest inquiries, and special requests with efficiency and professionalism engaging in effective service recovery when required.
+ Coordinate guest arrivals and departures, ensuring seamless room allocations.
+ Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
+ Manage reservations, including group bookings, with precision and attention to detail.
+ Participate in management meetings and stay updated on industry trends and best practices.
+ Hand on role leading the team by example
? **YOUR EXPERIENCE AND SKILLS INCLUDE:**
+ **Previous front office experience** with a proven track record of delivering exceptional customer service.
+ Strong work ethics, flexibility, and a **supportive attitude** towards team members.
+ **Self-motivation** and ability to **thrive in a fast-paced environment.**
+ **Adaptability** and **initiative** to quickly adjust to changing processes and demands.
+ Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
+ Availability to **work a rotating roster** of weekdays, weekends, evenings and public holidays.
+ Numerical proficiency and a strong focus on providing **top-notch customer service** .
**WHAT IS IN IT FOR YOU:**
+ **Fun** and rewarding work **environment**
+ Fantastic **career and training opportunities**
+ Enjoy a personalised reward & recognition program
+ Thrive in an **engaging** and **collaborative** team environment where your brilliance is celebrated.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go where opportunity is always on.**
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join the Ramada Shoal Bay team as the **Front Office Manager** today!
**How You'll Shine**
The Front Office Manager will be responsible for supporting the General Manager in the daily operations of the front office, including support and training of the front office team. As the Front Office Manager, you will greet and welcome our guests and Owners to the hotel, provide hotel facilities and services information, advise on local attractions, activities, restaurants and ensure our guests' holiday expectations are exceeded.
This role will see you responsible for the daily operations of the front desk and Guest Experience Hosts. Taking ownership and full responsibility for the check-in experience of Guests and Owners to the hotel. You will enhance the arrival and overall experience through superior customer service through creating personal and memorable moments, adding on our company vision of putting the world on vacation!
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Subsidised private health cover*
**What You'll Bring**
To be successful in this role, you will be:
+ A natural leader who can confidently make independent decisions, who has prior experience as a Supervisor or Manager in a Hotel
+ Flexible to work a 7 day week roster including night shift, weekends and holidays - you will be required to work late night shifts. (Front desk is open 24 hours /7 days a week)
+ Experience in leading a team, self motivated, results oriented and use initiative
+ Be a real 'people person' and genuinely enjoy getting to know people
+ Have a strong ability to build and develop positive relationships
+ Have a passion for sales and delivering exceptional customer service
+ Hirum Experience is preferable
+ Responsible Service of Alcohol Certificate
+ Full manual drivers licence
+ First Aid certificate
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.